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[Resolved]  Dish TV India — Pathetic Customer Care Centers

dish tv - anuj gaur - complaint no.11064989

Hi there,

Through this site, I would like to highlight the customer pain that Zee Network's DISH TV customers must be going through.

1. I contacted one of the dealers to get the Dish TV connection for both of my TVs. I was given the offer of One year subscription free with a commitment as a) No charges for extra cable. b) One time full payment of Rs.8500/- for both connections. To my surprise, I was asked by the dealer to pay for extra cable to which I got the help from the company representative Mr.Rajeev (Head North India) and he promised me that no extra charges will be levied. After that, I got the connection for Rs.8500/- only.
2. At the time of installation, dealer/company's engineer told me about few good functionalities like Active services, language change etc. which are not working till now. I complained the same to Mr.Rajeev of Dish TV (contact no. +91 [protected]) number of times but he also kept promising only. There has been no response from dealer as well.
3. After repeated follow up, I contacted Dish TV's call center and complained about the same on 26th Jan'08 and they assured me that someone will visit to give demo of the same in detail.
4. Even after this, no one turned up till 28th Jan'08 and I had to call the Dish TV call center again and this time their version was that there is no complaint no. in the system. I asked him to lodge the complaint now so that I can get the demo done at my place for both TVs. But the agent named Anuj Gaur asked me to get in touch with Dealer rather company. When I insisted, then only, he filed my complaint and provided me this complaint no.11064989
5. Also, when I asked him to update my email ID in their records so that I can register myself on their website as customer, he didn't respond.

As a consumer, I want this to get highlighted to the number of people who might be getting into trap of Dish TV Network...

Please help

Regards,
Sanmati Jain
+91 [protected]
Complaint marked as Resolved Aug 13, 2020
Complaint comments  25 CommentsShareTweet

Comments

HI THERE
MERE KO YEA BAAT SAMAJH MEIN NAHI AATA KI AAP LOG
MUJHE BEWKUF KYON BANA RAHE HO PLEASE DIRECTOLY DEAL TO YOU GET REFOND MY AMMOUNT YES OR NO
MUJHE CHHAKKER DENA CHHOD DE. IT IS MY LAST WARNING
TO YOU
THANK'S
DHEERENDRA SHANDILAY
V.C.[protected]
Sub. : Worthless Customer Care Centers [DishTV-East Region],
Dear Reader,
I Vijay Krishna Srivastava from Guwahati purchase DishTV connection [3months Maxi Scheem] from a dealer last month. From regional pack I chose "Bengali Regional Pack]" but dishTV give me "Punjabi regional pack" though I fill clearly in my registration form. When I call to East Region Customer care centre of DishTV [Kolkata] i.e. phone no.[protected] as per their booklet. The said East Region Customer care centre of DishTV never pickup phone call of their customer. I have done call for help & support atleast 10-15 times even in odd hours too but no response from their side and I spend money by call them 15-20 minutes each call. So it is my suggestion to close your East reagion customer centre if they can, t help theie customer And I suggest to all readers & my friends please don't wish more take a local cable operator because they are more sincere to hear customer problem.

-V.K.Srivastava
[protected] [Guwahati]
VC No. [protected]
Dear Sir,
I live in Ahmedabad and My Full adress is:
Jayesh Viththalbhai Patel
93, Hariprakash Society,
B/H Kumarshala Road,
Naroda, Ahmedabad 382 330.
Our Problem: Three to Four days our dish tV is not proparly working and desply screen message call customer care. I was call to customer care but its answer please after one hour call me our system is not connecting so i am not get any details you.
Please note that i am not any charges pay to you but free channel is not working proparly so I requist you please remove my problem. A waiting on your positive reply.My Mobile No:[protected].
Regrds,
Jayesh Patel
dere sir, my vc number is [protected] jisme silver pack active kiya gaya ha.date is[protected] ko.so i want to change my package in platinam pack.so change my package in my choices.ok thanks my mbile number is [protected].
recharge card not avilable
Dear sir,
My vc No. is [protected], no access from 10 am(ist) on 07.08.09
HY,
I DHARMENDRA K NAYAK AT ANAND GUJRAT MY COMPLAIN IS RECHARG AT 29/10/09 AMT 500/- SCUME IS SELEVER PECAKE AND SO ACTULE DATE IS 28/2/20010 BUT DISH TV MESSAGE IS 12/2/2010
SO, 16 DAYS LEFT IN ACTULE DATE PLS DATILS
MY VC NO-[protected]
MIBIL NO-[protected]
realy this organisation is having ver-very bad managment . pls try to escape from this network
dear sir can i regirster myself with dishtv customer care such like dealer registration and distributer thus can i register myself in dishtv customer care centre
Dish tv's services are horrible and its customer care is absolutely rude and callous in their approach. highly derecommeded, product to buy

regards

immanuel

Dish TV India — make transparent and secured recharge possible

Dear sir with reference to your mail text" The MOD's have been ordered by dealer id's 87545 and 19970." i would like to mention here that kindly block accepting MOD order from these ID i.e 87545 and 199970 as both IDs are making malafide MOD orders for my loyal customer for whic I recharged a vc[protected] with deler id 132881 1600 indian rupees.

Plz take it serious , i am reporting this matter to you after my customer complaining me continuously about the unwanted MOD orders .

I would further strongly suggest that kindly make transparent and secured re-charge possible for all Dish tv customers.in this regard following step would be useful;

" The MOD order should only be accepted for customers from those IDs where initial recharge had been made . this would stop fake-orders "

It is for your kind information that i am also user of TATA SKY and VIDEOCon D2H and i had never had any complain like these with them .

i am sure you put a right and needful solution to this problem .

waiting for a solution

Rajesh
Dear sir with reference to your mail text" The MOD's have been ordered by dealer id's 87545 and 19970." i would like to mention here that kindly block accepting MOD order from these ID i.e 87545 and 199970 as both IDs are making malafide MOD orders for my loyal customer for whic I recharged a vc[protected] with deler id[protected] indian rupees.

Plz take it serious, i am reporting this matter to you after my customer complaining me continuously about the unwanted MOD orders .

I would further strongly suggest that kindly make transparent and secured re-charge possible for all Dish tv customers.in this regard following step would be useful;

" The MOD order should only be accepted for customers from those IDs where initial recharge had been made . this would stop fake-orders "

It is for your kind information that i am also user of TATA SKY and VIDEOCon D2H and i had never had any complain like these with them .

i am sure you put a right and needful solution to this problem .

waiting for a solution

Rajesh
after that mail costumer care centers reply is given blow



Dear Sir,

We would like to inform you that you need to contact to your regional office executives and they will process your request accordingly.

Regards,
Pushpendra Singh
Customer service
DISHTV
this the log wch i mailed to [protected]@dishtv.in but there responce dint setisfy me

Dear Sir,

We would like to inform you that you need to contact to your regional office executives and they will process your request accordingly.

Regards,
Pushpendra Singh
Customer service
DISHTV
hi there
i have a decoder wich is ok but vc is damegd how i can change vc
give animax channel back.

Offer not benifit

Dishtv vc number=>[protected] My complete number >[protected] Second complete number>[protected] Team leader name -jaydeep solanki My complete is not solution my complete is 3 month recharge 3 month benifit but 3 month not benifit

Vc card Deactivated

Dear sir, my Dish Tv VC card no [protected] has been deactivated for the last 4 days.i have paid my rental till 24 May.please kindly help to re activate it. thankyou. chanran

After recharge failed payment deducted

i have rechrge to dish TV by credit Card but trasaction failed, after that my payment has been charged from my account. Mob No. [protected]

about recharge updation.

My dishtv vc no is [protected] i have recharged my account on 25 oct 2014 by an amount 250₹, but it does not showing recharge detail.

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