[Resolved]  Dish TV Service — grievance against VC [protected]

Dish TV India — Urgent: Very disappointed with DISH TV service

Urgent: Very disappointed with DISH TV service

I hope this message lands up with someone who can take action and ownership of our case. Our set top box stopped working in October 2008. We filed a complaint with DISH TV customer service. A representative showed up at our house and took the settop box for repair on Nov 26.

The person was from Harinidhi Enterprises in Bangalore. It has been over a month now and we have not yet received our settop box. We have filed several complaints since then but no outcome. We are told that Harinidhi Enterprises has shut down its operations.

Whenever we callup your customer care number, they go through our case, take down our information and tell us that a senior will call. Here is a list of our grievances with the whole process:

• Till date we have made several complaints but no one has been able to actually solve the problem (complaint numbers: 18544476, 18254728,[protected]
• On two occasions the customer service person has disconnected the call and never bothered to call us back
• Every time we call, we are told that a senior will call us back
• One time a "senior" person called and she was in a rush. When I asked her why she was in a rush, she told me she has to make 550 more calls and she hung up
• Once in a while we get a call from another service company called SV enterprises and when they ask us our STB number, then they tell us that they do not have the set top box

As you can imagine I am disgusted with the whole experience. I feel your procedures are not incentivised to resolve the problems but they measure the number of calls answered.

I hope someone will come back with a solution for us. We also missed watching the new year celebrations because we did not have our TV working.

Here are some details if you require:

• CRM call number: 2321686
• VC# [protected]
• Set Top Box Number 0655abc17ds00083

Arvind

Dish TV Service — Grievance

To
Customaer Care Executive
DishTV


Till date I haven't received any renewal information in TV screen nor the same is available in mobile . Your cadabarous & bogus Customer care information is totaly useless ( only playing damm
commercials )It is a very sad picture from ur side i.e DISHTV who claimed to be no. 1 in all respect. pls update payment status, next renewal date immediately.


some Channels like Star ananda, 24 Ghanta, Akash Bangla and many more are not coming in, a small square error message is flushed out with helpline no.[protected] in those channels . Pls look into this matter and inform me at the earliest otherwise necessary steps will be taken. For ur information I have purchased a new dish two months ago from Global Link office, Kolkata.



Why I AM NOT ABLE TO VIEW CHANNELS UNDER PLATINUM SCHEME AFTER TIMELY PAYMENT ?

I AM NOT GOING TO MAKE ANY SINGLE PAYMENT UNTIL & UNLESS THE MENTIONED VC IS COMPLETELY RECTIFIED. IF IT HAS NOT BEEN DONE I LEFT NO STONE UNTURNED TO REVERT MY COMPLAIN TO NATIONAL CONSUMER FORUM AGAINST DISH TV AND I
AM SURE THEY WILL HELP ME IN THIS REGARD.


J Chatterjee

I will give you the email id of Dishtv Customer care, just mail your concern their for quick resolution of your complaint along with your complete details like VC No, address and contact number.

Email id; [protected]@dishtv.in

Dish Tv customercare is DEAF. It is worst than worst. Their on line payment system is defective. When I tried to make online payment, their site shows transaction error and the money is debited from the bank account immediately. Then I have to send a chain of complaints to customer care and after 4/6 days either I got confirmation or the money is refunded. My recent experience is I made two payments on[protected] and till 9-3-2010 dish tv has neither confirmed the receipt of payment nor the money is refunded to bank.

If you have blood pressure problem, it is injurious for your life to go for dishtv.

My dish tv vc no [protected] a/c holders name Sulagna Banerjee

disconnected yesterday before recharge due date 21 st dec 2010
Recharged again on 17 th 2010 i.e. 5 days before due date.
called customercare no +[protected]. five times but till now not being able to
watch channels and rather not bothering to answer properly with tricky excuses.
Your stb information displays channel lock ---- yes.

Till now for this spent already : phone calls 98 rs + recharge value 400 rs + being deprived from watching channels.

Please Help.

My Contact no :[protected]

See below trail mail received from service centre for which no one has taken action till now and saying, that the scheme is over now...



From: Bhopal Singh [mailto:[protected]@dishtv.in]
Sent: Saturday, April 23, 2011 12:47 PM
To: 'Masroor'; 'Pawan'; 'Masroor'
Cc: 'Vijaybhan_s'
Subject: FW: URGENT TECHNICIAN REQUIRE FOR SD CONNECTION UNDER EXCHANGE OFFER FOR VC NO:[protected]
Importance: High



Resolve & revert.





Thanks & Regards,



Bhopal Singh

Zonal Service Head

[protected]



From: Deepak Chand Vedwal [mailto:[protected]@dishtv.in]
Sent: Saturday, April 23, 2011 12:42 PM
To: [protected]@dishtv.in
Cc: [protected]@dishtv.in; 'Bhopal Singh'; 'Aanchal Singhal'
Subject: URGENT TECHNICIAN REQUIRE FOR SD CONNECTION UNDER EXCHANGE OFFER FOR VC NO:[protected]
Importance: High



Dear Sir,



Please help to arrange a technician on top priority basis:



VC NO [protected]

Name MR SANDEEP BISHT
Contact [protected]

Address 780, SEC-2 RK PURAM, NEW DELHI-110022



Concern:



Customer don’t want to continue with HD SERVICES, he want to convert his HD BOX into SD for that he called to MASROOR SERIVCES but they denied that they don’t have this facility and customer need to purchase new connection. Customer is too irate that as we have exchange facility then why we are not providing him. Customer wants to get his STB swapped to SD box under exchange offer. So please help and provide customer SD CONNECTON.







Regards

Deepak Chand Vedwal

Escalation Desk

My name SK Singh my VC no. [protected] and i had booked a new connection online on 04 Nov 12 instead of installing within 48-72 hrs the same was installed on 09 Nov 12 with a 02 months free package and on 10 Nov 12 my connection is not yet activated and my complaint no[protected] dated 10/11/12, even after 09 days has passed no one has attended my complaint nor intimate me. pls look in to this matter seriously and urgently. My mob no. [protected]

Hi,

I had bought a new FULL HD connection (VC no 01517787XXX) on 5th Jan'13 and already have normal connection (VC no 01505510XXX) and requested for multi connection which have been verified on 13th Jan'13.

As per our earlier communication, i had requested for address verification regarding multi connection. After my request one person named Rajesh had come at my address for verification on 13th Jan'13 from Masoor Services, Munirika Dish TV Franchise. Person verified both the connection after that I paid him 100rs and he has given me receipt no 24959. He had confirmed me that within 24 hours multi connection would get activated.

Now today I checked with Dish TV customer care they said my connection has not been converted into multi connection. When I asked WHY? Person said request is closed in system but there is NO COMMENT. I was completely surprised as I had paid for this a week ago and service man had confirmed me about that I did not think need to re-confirm from Customer care again that time. Now after my complain they have considered my request after wasting lots of time in asking Franchise name, Receipt number etc...almost harassed.

Now I wanted to know how would you adjust the amount which have been deducted from my dishtv account as both the connection treated as individual account for last one week despite I had paid for that on 13th Jan. Could you please confirm me that shall be taken care and adjusted in my Dish TV account?

Thanks & Regards,
Rajesh Kumar