DishTV Complaints & Reviews

I have received the message from the TA-Congrats to my mobile number +91-[protected]. You are winning the cash prize of $2500. I want to claim to Company to get this Prize.

Hats off to worse customer care of DISH TV

If you can not provide proper service than do not sale DISH TV

I have purchase DISH TV one year subscription free offer on 3rd July 2008 which as per your record ended on 17th June 2009. Our family shifted from one place to another place in 1 km vicinity on 15th May 2009. Due to family function we went to Delhi and came back on 11th June 2009. I called Dish TV help line [protected] on 11th regarding shifting of connection they told us to get it reinstalled by the dealer as it is in warranty period. Dealer when requested came on 13th June 2009 and re-installed the connection. We could not get the signal after his installation. Then he called Dish TV and registered complaint. On 15th June 2009 we got the connectivity. We paid Rs 100 to dealer on 13th June 2009 as per his demand. He also assured that as he did not having extra wire so he will come in a week and will do the necessary jobs work. On 19th June 2009 we recharge our account for a month buy paying 140 Rs. but we have got renewal up to 1st July 2009. We get shocked when we ask this to Dish TV customer care they told me that it is because of your package. On 2nd we again paid 170 Rs for one month renewal but we got it up to 15th July 2009. We again get shocked. Then dealer told us that you have to pay Rs. 40 if you want to change the package. This clause is not written in any document submitted to us by DISH TV. This is cheating with customer. We considered for time being and told dealer to change package and we get extension up to 24th July 2009. Mean while we were not getting good picture quality so we complained this to dealer as well as customer care. we were getting massage “no signal, please check weather your setup box is connected to dish”. When we got such massage we turned off the machine and after few hours we would be able to watch Channels. We called customer care for same they told us this is bad weather problem. But we got this massage even when there was no rain, very clear sunny day. Problem of few hours changed to days and 17th onwards we were not able to watch DISH TV as there was no signal connectivity. After continuous follow up to the dealer Mr. Parab owner of Omkar Electronices, Oras (your Dealer) visited our house in the morning at 12.00 pm on 23rd July and check the device. he told us that connection is ok but signals to your machines are blocked. He will arrange another machine to check the same. I asked him about the reason as it is blocked when TV was on and serial were running. He told us that problem occurred due to change in the factory settings. This problem is not linked with change in alignment of dish. Dish was fixed perfectly. After continuous phone he came again with a set up box on 26th July 2009. At 8.30 pm he confirmly said that the problem is with set up box signals. He have to send it to DISH TV for repair. He committed that he will give a replacement with in 2 days. Till date neither he has send the box to any body as I found the box in his shop on 31st July 2009 in faulty condition neither had we got any replacement. He told me that DISH TV was not giving proper service to their dealers and ultimately to the consumers.
Meanwhile I have contacted DISH TV on email. Even after two mails, I could not get any proper response to my complaint. first reference number is 27581892 and reply to my second mail by dish TV is given below

Dear Sir/Ma'am,

Thank you for writing to dishtv.

This is in reference to your e-mail regarding dealer not entertaining on the VC [protected].

We sincerely apologize for the inconvenience caused.

We acknowledge the receipt of your complaint regarding dealer not entertaining & we will surely be doing the needful. Please note the reference number for the same is 27696916.

Reassuring you of our commitment towards best services.

Thanks and Regards,
Shaleen Saxena
Customer service
dishtv

My situation is at it is. till today neither i get my repaired Setup box nor temperary set up box.

I am fed up now and I am finally stating that

1.I want my whole investment back with interest which I have done for getting DISH TV Connection.
2.I want Rs. 25000/- compensation against mental and financial harassment
3. i want answers of my following all questions

questions to DISH TV
1. Even after conveying my problem to DISH TV, Dish TV is harassing me for renewal. Sending SMS for renewal.
2. Reassuring you of our commitment towards best services. This was words of Shaleen Saxena, Customer service, dishtv on email. How can I trust those words? As nothing happened till date.
3. We missed many good programs only and only because of DISH TV for last 15 days.
4. Why Dish TV charged Rs. 40 for change in package as it is not mentioned any where?
5. This is mental and financial harassment of customer of DISH TV
6. If customer care is so lazy, don’t do any business in Rural INDIA and do not call yourself no 1 DTH company. Dish is telling me to recharge my account but why they are not giving me proper service and compansation in terms of package for the days i have lost due to their fault.
7. As our package is for a year how it get terminated before time. I asked the same to their phone customer care but they failed to answer.

There is some alignment problem of the dish, hence I am not able to watch any channels for the past few days as everytime when I switch on the TV a message pops up "check your set top box is properly connected or call ...". But whenever I call the Dishtv customer care, my call never gets connected or rarely when it connects a phone message that the lines are busy call later. This continues everytime you call the no. The worst is the south zone no which never gets connection and the calls are always diverted and disconnected. My vc no is [protected]

My VC No: [protected]

My mobile No: [protected](Sridharan S)

I'm from Chennai. We are facing a lot of problems from your service center in chennai. For past 2 days the access to dish tv is not proper. We are not getting the signal. There is no relay for past 2 days. In chennai your service center members are not even lifting the phone, if we call them. They are that much busy. There is no response from Dish Dealers and Service center in Chennai.We are totally fed up with your Service provided in chennai.. Kindly do the need ful immediately, to be with Dish tv in future.

VC NO:[protected]
Mo.No.[protected]

I m a Jayesh .Earlier when i bought Dish tv, the company assured us that they will continue to offer free to air channels winthout recharging with coupon. But now they are not completing their promise. now i m thinking that i had made a mistake with buying this product .Sincerely please help me the company officials to sort out this problem.
Thank you
Jayesh

my vc no. is [protected] i have recharge with dish free card but when i send msg from my mobile to add a la carte pack a relpy msg come dear customer you are already subcribed for this chanlee plz sir add a la carte pack on my pack( extreame movies) pack code 2205
thnx sir
kewal
[protected]

Dear Sir,

I would like to bring to your kind notice that I have bought Dish TV connections i.e.VC #[protected] in the name of Mr. Vishnu Khandelwal / gupta.

on the date of approx 11 july 2009 i recharge my dish tv card with retailer whose recharge number is[protected] and serial number is [protected] with Rs250.
but my Dish TV is not yet activate. i call again and again on Dish T.V Custumer Care last many days that number is [protected] and [protected] but i couldn't get any response.
So kindly Check my conection and activate it as early as soon.

DEAR SIR,



I WAS THE DEALER OF DISHTV AND I'VE STOPPED DISHTV SALES

BECAUSE ITS 3RD CLASS SERVICE PROVIDING TO ITS CUSTOMERS.


PLEASE NOTE THAT I WANT TO DO A COMPLAINT REGARDING DISHTV'S SERVICE.

KINDLY NOTE THAT DISHTV IS NOT PROVIDING DD CHANNELS THROUGH IT'S

SATELLITE CALLED NSS-6 AT 95 DEG. EAST. ACTUALLY DISHTV IS SHOWING

ALL THE DD CHANNELS FROM DD-DIRECT PLUS PACK BY IT'S NEAREST

DD'S SATELLITE CALLED INSAT-4B AT 93.5 DEG. EAST.



SO THE MAIN ISSUE OF COMPLAINT IS THE CUSTOMERS WHO IS USING DISHTV

ARE FACING THE PROBLEM OF DISH ALIGNMENT PROBLEM.

DISHTV IS PROVIDING ONLY 60 DAYS SERVICE TO IT'S

CUSTOMERS REGARDING DISH ANTENNA ALIGNMENT PROBLEM.

SO THE PROBLEM BECOMES AT ANY TIME AND MOST OF AFTER WARRANTY PERIOD.

AS PER PERCENTAGE ATLEAST 80% CUSTOMERS ARE FACING THE PROBLEM OF DISH

ALIGNMENT AND GETTING NO SIGNAL ON THEIR SET-BOXES, AND AFTER THAT

THEY HAVE TO SPEND 150-250 RUPEES TO ALIGN THE DISH ANTENNA BY CALLING

ANY ENGINEER OR RELATED PERSON AFTER 2 MONTHS OF WARRANTY.



SO, I KINDLY REQUEST YOU TO PLEASE TOLD TO DISHTV TO SHOW ALL

DD'S CHANNELS THROUGH ONLY BY THEIR OWN SATELLITE CALLED NSS-6 AT

95 DEG. EAST, SO THAT THIS MAIN COMPLAINT MUST BE RESOLVED

AUTOMATICALLY BY COMPANY ITSELF.



HOPE FOR AN EARLY ACTION FROM YOUR SIDE.


DHARMESH BAMROLIA
[protected]@rediffmail.com

My VC.No.[protected] I am getting conditional access for South channels from 13/1/08 and have submitted Rs.600/- by ITZ card for accessing the south channels along with existing channels. I am not getting proper response by phone. Kindly
reply immediately to my above E mail ID immediately.

Dt : 11/07/09
I, Jayesh Patel (From : Ahmedabad)
My VC No:[protected]

Dear Sir,
We have purchase dish TV before Three to Four year.
This time, We have not shown any free channel in my dish TV. I call your dish TV customer care & your response is not clear.
I agree deactivate my payable channels but As per your bills free channels continue life time any payable charges but this time we have not shown so I request you pl activate only free channels in my dish TV without any payable charges.

I am waiting on your positive reply.

Regards,
Jayesh
Mo No: [protected]

Dear Sir,
I am working in Ambuja Cement Limited unit Rabriyawas, Rajasthan. Ambuja Cement provided me residential quarters along with Dish TV connection. Our company pay the rent for that dish TV in which there are only selected channels and that time topper channel was not coming in my Dish TV.

My dish tv Smart Card No. Is: [protected]

I have purchased topper channel for one year plan details are following:
Cash card A/c #[protected], Password: 3721, S.no. S[protected], Rs. 950/-, UT-23/01/09IG[protected].
After payment Topper Channel started coming in my dish tv but after three months (App.) topper channel was not coming, so i call customer care deptt of dish tv as per customer care topper channel stop by dish tv and my amount adjust in annual date, as per dish tv my connection is child connection so amount adjust in parent connection.

Dish TV customer care Complaint No is Following:

1. 26565853 App: date 28/06/2009
2. 27026385 Date 6/7/2009
3. 27162304 Date 10/0702009
Every Time they give new Complaint No

I am request to you please start topper channel or refund my balance Ruppees in my bank account
SBBJ Bank A/c [protected] Beawar, Distt: Ajmer

Name and Address:
Sanjay Chauhan, H.No. 118 (D25), Type No: IV, Ambuja Staff Colony,
Post: DLF Rabariyawas, Distt: Pali Rajasthan, Pin Code:306709

dish tv (zeentwork india's no.1)me RS 40/ for going to higher package to lower price package.& RS 20/ for grace period.no notification given for it.when in another DTH has no charges for that.they shwing on its channels that 125 main 150 chnls.etc. when copon is available in 150rs & dlr sell us in 160rs.(Jay Ambe electronics, Kalol).grace period is only 03 days grace period after that we have to pay 20 more as chrges.also every time after recharging we have to call customer care center & this time also.we have to pay for phone billing.so, dish tv is a cheater & fraud company of india.India's no.1 fraud company.which theft customers money by openly.in my opinion pls. do not purchase dishtv.pls. call me before purchsing dish tv [protected].

I am a subscriber of DISH TV from last more then one year and my VC number is [protected]. My renual was due on 24.02.2009 and on approaching the dealer Authorized dealer of DISH TV M/s Prapti Teleshop, Koparli Road, Vapi, Ph:[protected]. I was adviced by the dealer to change the Plan from MAXI to PLATINIUM to enjoy free MOD worth Rs.1440 and he has also given me a leaflet of DISH TV showing details of free MOD worth Rs. 1440 in Platinium pack.I was convinced by the advice and accordingly changed the plan from MAXI to PLATINIUM dated 21.02.2009 by paying renual fees of Rs.1810. As per the plan I was suppose to enjoy the subscription for 6 months from 21.02.2009 to 20.08.2009 with free MOD worth Rs.14440.We have ordered 6 MOD worth Rs.75 each up to June 2009 and suddenly I received a SMS from Dish TV om my Mobile no.[protected] stating to recharge the subsricption before 04.07.2009 to avoid de activation of services due to lack of balance. On enquiring with Customer care they informed me that they have deducted Rs.450 towards 6 MOD that I have ordered on which I asked that they were suppose to be free as per the plan but the custimer cell denied it to be free saying that I can enjoy free movies only on channell numbers 54 or 55 and I was shocked because such instructions were never given to me by the dealer nor is it mentioned any where in the leaf let of DISH TV provided to me by the dealer during renual.
Dish TV has alraedy deactivated my services and I want to claim the refund of following
=>Rs.450 deducted from my account due to lack of information from the service provider
=>additional amount equivalent to amount of time+ energy waste in contacting Customer care
=>refund of centre box and other accessories provided by the DISH TV to activate their services and take back all the accessories from me because due to de activation of services by DISH TV I have immediately subscribed to other service provider .
Please find attached scanned copy of leaf let for your ready reference which is no where indicating to watch free MOD only on channels 54 or 55.

Dear Sur,

I have recharged my dish tv (VC No. [protected]) amounting to Rs. 500/- vide Account No.[protected] and Password No. 5092, but the payment details and validity have not yet been shown on my TV screen after passing 2-3 days.The message received that transaction successfully done.

SHAMSHAD ALI

My VC No. is [protected] .Today morning we had complained about poor service of Dish TV customer care. Till now it has not been solved.They asked us to tune to channel number 550 for two hours.We have been doing this from past two days, but nothing is happening.We were denied of watching TV since sunday morning.Even though doing so, the channels which we asked for have never been added.What is the solutoin to our problem, no one is responding properly.We are fed up.Please settle this problem as soon as possible.All the family members are made to waste time on this leaving out their precious work. So please sort it out as soon as possible.

My VC NO: [protected].On 5th July at 10.00 AM I requested for change of channels and also requested for addition of two Ala carte packages.Though more than 40 hours have elapsed, I am yet to get the channels I requested for.I have contacted the Dish TV customer care at the interval of every three hours and more than 8 persons have come on the line at differentstages. Eventhogh every person has informed that the matter will be settled within two hours, I am very sorry to say that nothing has been done so far. I am very much baffled at such a callous and careless attitude.Company like DishTV should note that satisfied customers will give more publicity to the company than repeated advertisement in papers.
I have already spent more than 120 calls in making calls/talking to your people. You have a moral duty to reimburse the amount incurred by me. Also, Please solve problem on priority. Instead of stressing on publicity give better service to custoemrs like me who are with you since 4 years. Business will automatically improve.

Hello sir/madam i am kunal arora from delhi i am the subscriber of dist tv india. My VC No. is[protected] i had done recharge of Rs 257 for gold pack with la carte add on pack on jun 12 but against this i got only 20 days validity for viewing channels they are charging without any reason for changing the plan as they say on the website there is no such information is provided in this. so please help me out against this.

thanking you
kunal arora

I AM NOT A CUSTOMER OF DIST TV BUT I DAILY GET A SMS FROM DISHTV ON MY MOBILE REGARDING RECHARGING, OFFERS AND SUBSCRIPTION ETC. THESE SMS IRRITATE ME DAILY.

I, Sanjeev Sharma, having a Dish connection, vc no: [protected] but not satisfied right from the begnning, there are dealers only to sell scratch cards/collecting the money, but there is nobody to listen the complaints. We are not receiving qulity picture for last two months, while signal missing is a regular practice, we have spoken to the dealer to rectify it, but according to him it is not his job, even demands for money for the visit of his boy, whether he would be able to solve the problem or not.

Please do something I have paid till Sep 2009, if it would not be sorted out I will throw the Dish TV antinna,

My advise to the company is "Inspite of spending a huge amount on advertisement, better improve your services".

WISH KARO, DISH KARO, IS ALL[protected]

Sanjeev Sharma
[protected]

Dear Sir,
Refer to our earlier complaint Dated:[protected], in this regard.Till as on date on action has been taken to start the telecast of Dish TV on my connection VC No.-[protected].Customer people have asked this vc no.atleast 6 times, they should have a record of vc nos.along with it's location, why every now and then they are asking vc no.with customer.Yesterday i made many call on the no.from which i got calls from there side but the call is not connecting and the message is coming that (THIS NO.DOES NOT EXSIST).It is here by again requested that the Dish TV office may please be pressurised to get the telecast immediately started.


Vikram Jeet Jha
[protected]r)
[protected]off.)
[protected] (m)