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[Resolved]  Dish TV Set Top Box — replacement of set top box

dear sir,
i have purched new dishtv connection on date 21/09/2007 from promod communications, ahmednagar, maharashtra, india.the set top box supplied to me was taking hours to cath signals, so same was handed to the dealer mentioned above on date 26/06/2008.during time i have phoned, contacted the dealer many times.i was told that your set top box eas sent to company pune office.you are requested to the needful.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

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DISH TV SET TOP BOXES — DISH TV SET UP BOXES

SIR,
LETS US FULL DETAIL OF YOUR COMPLAINT REGARDING SET UP BOXES & YOUR REPRESENTATIVES. PLS.CALL ME AT BELOW NUMDERS

NALINI
VC NO. [protected]
261 - INDL.AREA-A, LUDHIANA
[protected]

Dish TV / Set Top Box — Dish TV Set Top Box

I had taken a new Dish TV Connection. Within 1 1/2 month, the Set Top Box (STB) was not functioning. On contacting customer service, they recommended to hand over the STB to the dealer. They did not replace with new STB, although they were suppose to replace a new STB within 48 hours. When handing over the STB, dealer informed us that they service it free, but customer to pay for the components. On making another conmplaint to Dish TV, we were told, we need not pay anything & we are eligible to get back the rectified STB within 48 hours or a new STb inlieu of the same. Now after more than 25 days, after rigorous follow-ups / emails, they are forcing us to collect the rectified STB which we are not interested. In view of the severe in convenience & mental agony we went through, we wanted refund. Dish TV said we can get only Rs400/- & later they said no refund.
I have a set of emails sent by Dish TV customer service which are inconsistent & full of crap reply. How do I get my refund & how do levy penalty on Dish TV.....
Thank you, , , , I have been corressponding with the above email id only & they are driving me crazy. I have 72 pages of email correspondences(doouble side printed)...They are just call centre guys answering ridiculously...

Dish TV — set up box replacement

I, Dr. Nayan Patel, Have bought Dish TV connection on 11/03/2011 for World cup matches. But After 5-6 days (18/03/2011) connection was displayed message no signal / reinstall . I have called to customer care for complaints for more than 10 times. once technician arrived & told me to replaced set up box. I have given STB to replace but still today after 20 days there is no replacement. Now i want to return whole connection back & also complaint the same in consumer forum that this type of company must be closed.

Dr. Nayan Patel
plto no. 560/B, Unit A1,
Vastu Nirman Society,
Sector 22, Gandhinagar, Gujarat 382022
Mobile: [protected], [protected]
Email : [protected]@yahoo.com
i m aggree. very poooooooooooooooor service

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