[Resolved] DishTV — DishTV very poor service | |
Dear Sir/ Madam, I’m Vijay Krishna Srivastava from Guwahati and I purchased DishTV connection of 3months subscription scheme as on 25/April/2008. After couple of weeks, I’m continuously facing “No access / Signal not found” problem apart from this problem I’m also in problem of their customer care services of such a reputed group. Whenever I call at [protected] (East region) they never pick their customers calls only one line is repeated continuously “this week is for Hera phere movie order your demand movie” but I ever get the line of their customer executive to tell my problem & this phone line is chargeable also, so after 15-20 minutes of wait I’ve to cut my phone from my side. This is really a very good service of Zee network enterprise for their main customer because they know they the existing customer is in their hand, so it is good not to hear their problems. When I call at DishTV Toll free Airtel mobile no. of Nodia, they pick the phone but ask me to hold the line but after that no reply for a long time and finally they disconnect the line from their side. So this is the Goodwill of Zee network / Dish TV. I mail to dish TV number of times regarding my problem of “No access / Signal not found” which was solved but again after few days it repeated itself. This is my final e-mail to Zee network enterprise / DishTV else I’ve to prepare myself for suit a file in consumer form. I’ve a proof against your customer care executive regarding holding the customer for a longtime and disconnect the line as I record it in my mobile phone. -Vijay Krishna Srivastava VC – [protected] House No. 05, Naharani Path, Last Gate, Dispur, Guwahati-6 Mob. No. 0-[protected] / 0-[protected] e-mail: vijay.[protected]@rediffmail.com Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 270 Comments | |
Comments
I request dish tv to provide Important marathi channels like saamtv, star maza, star pravah, ibn lokmat, etc which even mere cable operators provide. I made several request to the customer care ; but their answer is the same is under process. Please inform me when you can provide these channels
Title : DISH TV DTH SERVICE
Complaint : Sir, MY DISH TV VIEWING CARD NUMBER IS [protected] 1.
I have taken DISh TV DTH connection, VC NUMNER=[protected], MAXI PACKAGE OF RS 300MONTHLY, ON 2MARCH 2008 on Yearly payment basis and I HAD PAID FULL ONE YEAR SUBSCRIPTION CHARGES OF Rs.3600 & my next renewal is 2/3/2009.
2. Upto November 2008, therewas no problems with the dish tv services and i was enjoying the all channel as per Maxi pack . Now, They have forcibly removed the channels cnbc awaz, ccn ibn, cnbc18 in between my subscription period(on dec 2008).Now in my tv screen, message is coming the TIMES NOW & ZOOM channels will be removed from 31/01/2009.They have started asking extra money Rs 25/Month extra for the same which i already had paid.
3.Being a annual customer, it is highly frustrating that in the middle of the period dish tv has started removing channels, whereas it should after the end of my annual subscription period
4. In the view on above the service provided by the dish tv is not up to the marks .
5. I have given feed back in writing that i will go to CONSUMER COURT if problem is not been resolved.
Complaint : Sir, MY DISH TV VIEWING CARD NUMBER IS [protected] 1.
I have taken DISh TV DTH connection, VC NUMNER=[protected], MAXI PACKAGE OF RS 300MONTHLY, ON 2MARCH 2008 on Yearly payment basis and I HAD PAID FULL ONE YEAR SUBSCRIPTION CHARGES OF Rs.3600 & my next renewal is 2/3/2009.
2. Upto November 2008, therewas no problems with the dish tv services and i was enjoying the all channel as per Maxi pack . Now, They have forcibly removed the channels cnbc awaz, ccn ibn, cnbc18 in between my subscription period(on dec 2008).Now in my tv screen, message is coming the TIMES NOW & ZOOM channels will be removed from 31/01/2009.They have started asking extra money Rs 25/Month extra for the same which i already had paid.
3.Being a annual customer, it is highly frustrating that in the middle of the period dish tv has started removing channels, whereas it should after the end of my annual subscription period
4. In the view on above the service provided by the dish tv is not up to the marks .
5. I have given feed back in writing that i will go to CONSUMER COURT if problem is not been resolved.
I Vijai Kumar Sinha took connection of Dish TV on[protected] from Ankita
Distributors at a cost of Rs. 8350/- . V.C. No. [protected]. Some defects
perhaps related to adjustment developed in the dish and set top box in
July’04. After several persuasions on telephone Sri Biplav Kumar Bose came on
22.07.2004 and instead of adjusting the same on the spot, took away my set top
box and said that he will reinstall it after getting the same readjusted by his
mechanic. After several telephonic reminders one day Biplav Kumar Bose came with
a set top box and told that my original set top box developed some major defect
& since it is in the guarantee period he has sent the same to Noida for
repairs. In the mean time he is installing the demo set of his show room. He
would replace the same when received from Noida.
Since then I have been reminding him from time to time for my set but every
time he says that it has not been received from Noida as yet. In the mean time I
have been receiving SMS message from you on my mobile regarding the renewals. I
am pretty sure that the Biplav Kumar Bose who is husband of your dealer Lipika
Bose (ID 4732) has resold my set to somebody else and cheated me by installing
his demo set at my place which is now not working since several years & is
not being recharged.
It is requested that you peruse your dealer to return my set to me & till
then kindly block the set instead of recharging it.
Also arrange to transfer the DEMO SET in my name which
was handed over to us by Mr. Biplav Bose and activate
the same as soon as possible.
I hope your company will not like to become a participant in the fraud of
Lipika Bose & Biplav Bose.
Details of my original set & demo set are as under:-
Original Set of V.K.Sinha Demo Set of Lipika Bose
V.C. No.[protected] V.C. No. [protected]
Subscriber Vijai KumarSinha Dealer ID 4732
Address at which the set was originally installed
City Jamshedpur
Address, 204 MIG Colony Adityapur – 2
Jamshedpur 831 013
Mobile No. [protected]
E-Mail: [protected]@yahoo.com
Distributors at a cost of Rs. 8350/- . V.C. No. [protected]. Some defects
perhaps related to adjustment developed in the dish and set top box in
July’04. After several persuasions on telephone Sri Biplav Kumar Bose came on
22.07.2004 and instead of adjusting the same on the spot, took away my set top
box and said that he will reinstall it after getting the same readjusted by his
mechanic. After several telephonic reminders one day Biplav Kumar Bose came with
a set top box and told that my original set top box developed some major defect
& since it is in the guarantee period he has sent the same to Noida for
repairs. In the mean time he is installing the demo set of his show room. He
would replace the same when received from Noida.
Since then I have been reminding him from time to time for my set but every
time he says that it has not been received from Noida as yet. In the mean time I
have been receiving SMS message from you on my mobile regarding the renewals. I
am pretty sure that the Biplav Kumar Bose who is husband of your dealer Lipika
Bose (ID 4732) has resold my set to somebody else and cheated me by installing
his demo set at my place which is now not working since several years & is
not being recharged.
It is requested that you peruse your dealer to return my set to me & till
then kindly block the set instead of recharging it.
Also arrange to transfer the DEMO SET in my name which
was handed over to us by Mr. Biplav Bose and activate
the same as soon as possible.
I hope your company will not like to become a participant in the fraud of
Lipika Bose & Biplav Bose.
Details of my original set & demo set are as under:-
Original Set of V.K.Sinha Demo Set of Lipika Bose
V.C. No.[protected] V.C. No. [protected]
Subscriber Vijai KumarSinha Dealer ID 4732
Address at which the set was originally installed
City Jamshedpur
Address, 204 MIG Colony Adityapur – 2
Jamshedpur 831 013
Mobile No. [protected]
E-Mail: [protected]@yahoo.com
WHEN I CONTACTED CUSTOMER CARE AT[protected] THRICE ALL THE TIME CALL WAS DISCONNECTED, NO ONE WAS READY TO HELP WHEN I REQUESTED FOR SUPERVISOR.FIRST TIME I SPOKE TO RAVI, HE WAS VERY RUDE AND ASKED ME TO CALL BACK AS HE IS NOT ABLE TO TRANSFER THE CALL. SECOND TIME SPOKE TO RAKESH HE WAS RUDE TOO AND FINALLY SPOKE TO DIGVIJAY HE PUT ME ON HOLD FOR MORE THAN 5 MINS AND DISCONNECTED THE CALL. IF THIS THE CUSTOMER CARE THEN SORRY TO SAY YOU GUYS REALLY SUCKS. I WOULD SUGGEST PLEASE CHANGE THE NAME FROM CUSTOMER CARE TO CUSTOMER HARASS WHICH REALLY SUITS YOUR PROFILE THE WAY CUSTOMERS ARE TREATED WHEN THEY CALL HOPING THAT THEIR ISSUE WOULD BE ADDRESSED PROPERLY. PLEASE STOP MAKING ANY PROMISE TO YOUR CUSTOMER WHILE YOU SELL YOUR PRODUCT.
FINALLY I WOULD SAY YOUR CUSTOMER SERBVICE REALLY SUCKS!!!
FINALLY I WOULD SAY YOUR CUSTOMER SERBVICE REALLY SUCKS!!!
I have been provided with Sun Direct DTH Service and my payment for the services provided by them expired on 5.02.09 and I have been trying to contact them for renewing them and I have purchased recharge cards for Rs.500/ - on 01.02.09. Evert time I dial, I get the stereo type recorded voice to say that the line is busy and try later. I am utterly helpless. I do not know how to sort out the probelm.
They have not provided the email address of SUN TV and the sellers of the Recharge Cards are not also to help me. Is there a way out.
V.Seshadri
They have not provided the email address of SUN TV and the sellers of the Recharge Cards are not also to help me. Is there a way out.
V.Seshadri
hello, my VC no. [protected], and my package( silver ), my channel one by one dedect to my setup box, pleace action imeadeatly, my contact no.[protected].
please start neo sports...please ...my name is ravi bhatia...and my vc number ...[protected]
DishTV — website in always trouble
r/sthe above maintioned company i.e. dishtv has its own website named www.dishtv.in.
from last 15 days web is totally out o[censored]se, the dealers like us are always in trouble.
1000s of customer are bleming us for their problem vieving their channels.
regards
anil
Am a subscriber of DISH TV for the past four years. Inspite of paying my subsciptions regularly am not getting some channels as specified in MAXI(332) pack. Times Now is cut down without prior information.
From yesterday onwards am getting following message on my screen.
"301.Signal not found.
Check that your set top box is properly connected to the antenna.
If the problem persists, call[protected]"
I've informed this to customer care service, but there s no response from them.
My v.c.no is [protected].
Please take steps to ensure uninterrupted service.
From yesterday onwards am getting following message on my screen.
"301.Signal not found.
Check that your set top box is properly connected to the antenna.
If the problem persists, call[protected]"
I've informed this to customer care service, but there s no response from them.
My v.c.no is [protected].
Please take steps to ensure uninterrupted service.
I am also one of the victims of the Fraud played on me.Despite subscribing for all Hindi channels, I hardly get channels in hindi, like sanskar, utv, colour, mahua, bihar, mp and so many other channels.When switched on to the above channels, it shows contact toll free no.
It is a real pain and irritating too.They have really indulged in gross profiteering, and taken oath on Affidavit not to accept their fault and defend the matter, that they only are correct and all are fools.neo sports is missing.
They can't survive in this cometitive market, unless they change their attitude and have sympathy and empathy for the customers.Training for their staffs are of paramount importance.
They must learn from Tata sky and hathway.my vc no.is [protected].
Pl.restore all hindi channel being displayed and withdraw the appeal filed by you before State Commission Hyderabad against the order of Dist.Forum by accepting yr.mistake and settle the mtr.amicably, if you are sensitive.
It is a real pain and irritating too.They have really indulged in gross profiteering, and taken oath on Affidavit not to accept their fault and defend the matter, that they only are correct and all are fools.neo sports is missing.
They can't survive in this cometitive market, unless they change their attitude and have sympathy and empathy for the customers.Training for their staffs are of paramount importance.
They must learn from Tata sky and hathway.my vc no.is [protected].
Pl.restore all hindi channel being displayed and withdraw the appeal filed by you before State Commission Hyderabad against the order of Dist.Forum by accepting yr.mistake and settle the mtr.amicably, if you are sensitive.
Dish TV customer care service is worst and hopeless. People who are having cable connection take note that donot go for dishtv else you will be disappointed. Itz cash scheme is also worst. If you make mistake in typing your vc number you will lose your money and they will not revert your money to your account even you complian repetedly. cable operaters are better than Dishtv. They have no care of their cusomers. customer service center is full of mad people.
I am fully agree about the dish tv poor perfomance. My VC No. [protected]. I have regularly facing no signal problem. Dish Tv person ( PARTEL -in Chennai Paris area ) regularly taken the service charge from me . and again it will show no signal. my phone no. [protected]. Dont take dish tv it service person all are fraud.
pleas send the subscription details of this Id or sim card no [protected], details about our account ...
sir, my name is vinay sharma and i m using dish tv connection in a town of meerut district(u.p). i would to aware to all indian peoples that whatever take dishtv connection but never think about dish tv(zee group) bcoz i never faced such kind of stupid service in my life. i have wasted my money in phone to call in coustomer service of dish tv but they never show me cheenls although i always pay on time via my credit card and customer care service also to much bad. i m sending this mail to take take action against this company. i hope u must do something.
sir, my name is vinay sharma and i m using dish tv connection in a town of meerut district(u.p). i would to aware to all indian peoples that whatever take dishtv connection but never think about dish tv(zee group) bcoz i never faced such kind of stupid service in my life. i have wasted my money in phone to call in coustomer service of dish tv but they never show me cheenls although i always pay on time via my credit card and customer care service also to much bad. i m sending this mail to take take action against this company. i hope u must do something.
my mob. no [protected]
email id vinay.[protected]@gmail.com
my mob. no [protected]
email id vinay.[protected]@gmail.com
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i have a dish tv with vc number[protected]
this dish tv was deactive since 2 months now i when i start my dish tv the dishtv one time is 5secand available on dth free chanals then the mwnu display call dish tv customer care centre
plz help me to sort this problem plz plz
my e mail is [protected]@yahoo.com