[Resolved]  DishTV — DishTV very poor service

Dear Sir/ Madam,

I’m Vijay Krishna Srivastava from Guwahati and I purchased DishTV connection of 3months subscription scheme as on 25/April/2008. After couple of weeks, I’m continuously facing “No access / Signal not found” problem apart from this problem I’m also in problem of their customer care services of such a reputed group. Whenever I call at [protected] (East region) they never pick their customers calls only one line is repeated continuously “this week is for Hera phere movie order your demand movie” but I ever get the line of their customer executive to tell my problem & this phone line is chargeable also, so after 15-20 minutes of wait I’ve to cut my phone from my side. This is really a very good service of Zee network enterprise for their main customer because they know they the existing customer is in their hand, so it is good not to hear their problems. When I call at DishTV Toll free Airtel mobile no. of Nodia, they pick the phone but ask me to hold the line but after that no reply for a long time and finally they disconnect the line from their side. So this is the Goodwill of Zee network / Dish TV. I mail to dish TV number of times regarding my problem of “No access / Signal not found” which was solved but again after few days it repeated itself. This is my final e-mail to Zee network enterprise / DishTV else I’ve to prepare myself for suit a file in consumer form. I’ve a proof against your customer care executive regarding holding the customer for a longtime and disconnect the line as I record it in my mobile phone.

-Vijay Krishna Srivastava
VC – [protected]
House No. 05, Naharani Path,
Last Gate, Dispur, Guwahati-6
Mob. No. 0-[protected] / 0-[protected]
e-mail: vijay.[protected]@rediffmail.com