[Resolved]  Domino's Pizza — Late Delivery

My name is Shashikant Mulik, yesterday at 14.29 I did order to dominos pizza shop(Kopar Khairane) for the peppy paneer and barbeque chiken and i also have the coupens ADV01, Delivery boy came at 15.08, as per company policy he should gave me the pizzas for free of cost. but he told me to call in store n then i called there the person Pramod Chouby was on call n he told me that "why r u doin like this?, Pizza delivery is not late(in very arrogant language)".
We eat 3-4 slices, but on the pressure of Pramod Chouby the delivory boy takes return his order. That means he didnt fulfill the companies policy n didnt deliver the pizza.

Please do some strict action on this, and give my delivry return.On today only.

with regards
Shashikant Mulik([protected]/ [protected])

Hey My Name is Ashok [protected] I have not got my Pizza I have Ordered the pizza At 8:50 P.M But Still Its 9:30 P.M. Ordered For Veg Doubles Help me the Person Is not giving the Pizza Free I m A Regular Customer

Hy I have Not Got My Pizza ordered at 8:50 P.M And still now not received 9:50 P.m

today i have ordered a country special pizza and it came after approx.40 mins and when i call them, said that i am going to complain they said they don't worry about the complaint... how disgusting they are

I ordered two medium pizzas from dominos on June 17, 2012 and it was suppose to be a home delivery. Now, the dominos pizzas promises that if the pizza is not delivered in thirty minutes, the customer would get it for free. My pizzas was delivered FIFTEEN MINUTES late, i.e, he took forty five minutes. I paid the the delivery boy but when I went to keep the pizza inside I realized that he was extremelt late and the pizzas were cold too. I rushed to the door but he had left so I called the dominos manager, (patna) to inform about this. Someone took the call and after listening to the problem, he very rudely disconnected the phone instead of connecting the call to the manager.

When somehow i reached the manager, Mr Sanjay Thakur, he said that my locality does not cover the offer of free pizza on late delivery so it was ok if the pizza was delivered late. He said its a rule in Patna for few of its localities. Whereas my information goes, Dominos mentions free pizza for late delivery and never the customers have been informed about the rule which Mr Thakur has mentioned. Secondly, they could have informed about this self created rule when I gave them my address. Few weeks back same thing had happened with my sister but at that time he had given the pizza free but after much argument.. Now, if dominos has this rule of not giving free pizza on late delivery in certain locations in patna, then how come my sister got the refund? Does the rule keep changing? Dominos is famous for its offer of free pizza if it does not reach in thirty minutes and never and nowhere dominos has mentioned that this offer is invalid for few locations. Then how come Exhibition Road Patna Dominos outlet has come up with this rule without the company's notice?

As customers we go by the advertisement and the info provided by the company in various media and if we do not get the same as promised, it is mere cheating on the company's part. Please kindly look into this matter as it is happenning repeatedly and being a small town dominos employs are trying to misbehave and fool the customers which is a serious issue. I do expect certain level of discipline and honesty from such a big company.

Thanks,
Anjali Singh.

i orderad pizza but the delivery guy was late. when i told him he is late he said i need to talk to manager. when i called him first of all one guy came when i told him my complaint then he said i need to talk to another guy when i told him my complaint then he said i need to talk to another guy this process went for 20 min at the end i hung up the phone and paid the pizza guy full amount.


my complaint is no body actually took the responsibilty and gave me the late discount

This is to inform you about a very late home delivery. I had ordered at at about 8:30 pm. at the time of ordering i was told that it would 1 hour. After 1 and half hour I did not receive the delivery. I tried contacting the number given but they did not pick up. I contacted the customer number 63336333. i waited for about 15 min till my phone was finally connected to the executive. It was only at 10:15 pm that i received it. I am sorry to say that i am highly dissapointed with your home delivery as well customer care service. I am a regular customer and this is the first time i have experienced this.

I ordered a pizza at on time delivery condition . My order should have delivered by 7:45 pm according to our order and condition but it is'n t yet delivered its 8:00pm now, I wasnt expecting this kind of service like a famous and reputed company like this .

First time, I am really disappointed by domino's. Yesterday I ordered pizza in office around 9 pm. It got delivered after an hour. Worst part being delivery boy calls 15 minutes before he reached to come outside office to receive. Instead of being apologetic, domino's center people argues for 15 mins about their terms and conditions. Funny part being, when I asked for manager, receptionist says, he went to deliver. My immediate reply being...O ya..your manager went to deliver order and left you to argue.

I have placed one order( no 67)in Kanpur today dated[protected] at 5:06 pm and got confirmation call at 5:09 pm which is saved in my mobile, and received the order at 5:41 pm after 30 minutes and this should be free but the delivery boy had taken Pizza back after confirming from his higher official and also he told me that bill is punched at the time of confirmation, although the bill was punched once the confirmation was taken then also the print out was taken at 5:13 pm and it is not my fault.
I am placing order from last 3 years my colleague says that they will have Pizza from Pizza hut but I always says that order in Domino's, never before this had happened with me and today in front of all my colleague I have to listen and feel shy about my decision and embarrassed in front of all.

Please reply whether it is my fault that I am brand loyal at my part.

Mob No
[protected]

i have ordered pizza spicy baked chicken etc online at 9:23pm online on 25th oct 2014.. my order no is 187 and i saw that when my pizza was dispatched by tracking it i had received it almost after 30 minutes by that time my pizza and all food stuff was cold as well as hard. the distance betwwn restaurant and my home is just 2 km and maxm it takes 5 min as there is no traffic in this way. i had called dominos for the late delivery and they respnded that hold on we are checking the issues. i throw all my food in dustbin as it was not in position to be eaten . i just want my money to be refunded.

Hello everyone

On 26/10/14 i ordered pizza by phone at 4.17pm but delivery boy was very late after 40 mints when i again called up in dominos(New ashok nagar) to check my order they said there is no order by this name. then they again checked and said delivery boy could not find your address pls wait for two minutes. i waited till 5:00 pm then i got call from the delivery boy and he was asking for address. i have got my order around 5:20pm in that case they should give it free but manager said this is not applicable on this pizza. As i know its a big company kindly train your delivery boys and ask for full address before taking order so that customers enjoy their order fully.

Hello sir/mam,
I ordered 3 veg singles and 1 non veg singles today at 9:06 pm and I got pizza delivery at 9:44 pm. Which was more than 30 minutes and I called dominos center number but they cut the phone and which was very rude behaviour. I'm staying at mulund west and very much dissopointed with the dominos services.

My order no. 55 was placed at 1.54.08 PM dt. 01.01.15 which was delivered 10 mins late. And the delivery boy when was told so refused for the same and took away his pizza along with him after making an argument.
Please take necessary actions at the earliest.

Sir/madam
my order no. Is 94 n i ordered for veg singles combo n when i ask him for the for 30 min he refused me . Then i talk to the store manager he also refused me for giving me a stupid reason that i havnt told hi the complete address as i asked him that i already told him the address. So i want to know whether its my mistake that your employ are not attending the call properly .
I m your old custmer so please look on the matter.
Shubham Jain
[protected]
Dehradun

I ordered Pizza online at 8:39pm and received order at 9:40pm.
I kept calling local dominos pizza restaurant where I did not get any answer.

I booked online for the pizza with combo pack of 4 with sides on date 3.1.2015 at 9.08:18 pm as per receipt got online with title Guest details(proof attached). I am complaining today i.e 4.1.2015. The order no, is 222, the address of the restaurant is No, 22, 5th cross near malleshwaram circle, malleshwaram bangalore. 560003. But till 9.54 pm I did not receive ordered pizza, as the time recorded in my mobile which is a proof. The placed order not delivered before or in 30 minutes. The complaint of the order is in line eligible with terms and conditions. It was neither amount refunded(due to booking online) nor the team Dominos assured any words of commitment. I hope after this complaint when considered the amount may be refunded or may be delivered another set of same order free. My address which follows,
45/1 I flr, 15th cross, margosa road,
Malleshwaram, Bengaluru 560003
Mb no. [protected]

Service is fair but serves hot. The late delivery repeated 2 to 3 times later frustrated and giving the complaint.

Order Date/Time 3/3/2015 8:45:33 PM
Form of Payment cash
Order No 68

I have ordered at 8:45:33 PM but I have not received it till 9.51pm. When you advertise 30min delivery then how could I get this service.

I have order it as certainly i have some guest but due to poor service i am not welcome them well.

I am refusing the delivery & Pl refund my money ASAP.

Pizza Hut will be better option for me.

My order no. 303 dt: 06032015 amount rs. 500 delivered in one Hour.