Domino's Pizza Complaints & Reviews

Domino Pizza — Rejection to give service

Dear Sir



Today at 9.40 pm, I ordered pizza from my place. My daughter is having high fever and was in no mood of eating anything. So I thought to give her favourite Domono.s pizza.



When I called at toll free number, the person was totally in different state of mind. I gave him my address and he was asking me about versova outlet. Then he gave me contact number of Chembur Outlet which I already had with me.



When I called at Chembur outlet, first Mr. Imran informed me that they have stopped delivering pizza to my area. When I requested him to connect me some authority, Mr. Ashish came on line. Both of them were trying to inform me that they could not deliver the pizza in 30 minutes to our area, so management has asked them to stop taking orders from my area. The Chembur outlet is only 7 minutes away from my home by road. Then also I requested them to deliver the pizza without any time restriction from my end. Unfortunately both of them refused to take order proudly stating that our top and local management has taken the decision and we can't avoid that.



I have decided to NEVER call Dominos again.



Customer is the reason they are in business. And service is nothing but the feeling customer receives from service giver. THIS HAS BEEN BY FAR THE WORST ANY PIZZA FOOD JOINT HAS EVER MADE ANY CUSTOMER FEEL!!!



I will not generalize the POOR IMAGE of DOMINO PIZZA from my end due to this one incident? But incident was not pleasant one...



What suggestion you can give me to make them realize the importance of ONE customer?



Regards,


BIPIN MAYEKAR
| Chairman & Managing Director | PRASANNA HRD | [protected] |


Note: Received following matter when I registered my complaint on their website under concern category:



Thanks for your feedback. We will be getting back to you shortly.

Your Query Id is :: 2454

Dominos Pizza — Dominos Bad preparation and services

I am a dominos pizza fan and prefer dominos over every other brand. But I had a really bad experience going to the Dominos Pizza with my friends today.

As the outlet is really close to us, this is another reason why we prefer this outlet.

As soon as we entered Dominos seating area on the first floor I saw a very dirty and unhygienic view. The water cooler/dispenser was getting repaired just near the stairs with completely wet floor. There was no signage showing that the floor is wet, plumbers were sitting on the tables which are meant for customers. The outlet was not at all looking like a big brand eating outlet. I have taken photographs of the area which I wanted to share.

The order was taken very casually and we were told that the time to deliver to the table would be somewhere between 10-15 mins. After waiting for nearly 15-20 mins we asked the dominos guy if it’s gonna take more time, we were responded very rudely by the boy that I told you already it will take 10 mins. I have no problems with the message that he was conveying but the way he was speaking to customers.

When the pizza was ready and we opened the box, I was so shocked to see how the pizza was prepared and grilled. All over the pizza bread there was a layer of dry flour and so hard from outside as if the it was kept for a week and baked again. I again have pics of the pizza.

.
It's not just about wastage of money. We invested time and in the end we were not able to eat what we wanted to for the lunch. Moreover I am still suffering from bad stomach.



--
Nitin Rastogi

Hi,

This happened to me but the money was refunded back after 2 days. SO please wait for 2 days

my no. is [protected]

system — dominos system

dear sir my name is sonu this time working in panjabi bagh store in delhi . dear sir 1 month before I am catch [censored] sadexo thifer but I am not accpet good job for domino's pizza & reward . I am call ajay koel sir & ajit roy sir & mitto sir & dav rajen sir ratendeep SIr but I am not accpet good respones every sioner ( this is domino's )
whet is domino's plz know me my cntect no [protected]

See my order ..

But no response .. Please suggest if your online portal really works .
Name Arijit samanta
Mobile Number [protected]
Address 8-2/ C
ashish apartments aurora colony behind satya sai n
BANJARA HILLS ROAD NO 2, BANJARA HILLS, HYDERABAD
Restaurant Name JUBILEE HILL
Restaurant Address PLOT NO.23, 8-2-293/82/A/23, DIVYASAI ENCLAVE, NEXT TO KUNA'S GUEST HOUSE, ROAD NO.5, LANE OPPOSITE TO CANARA BANK, JUBLEE HILLS, HYDERABAD - 500033 PH.NO.[protected]/ 23550530
Order Date/Time 1/21/2014 1

yesterday i ordered two pizzas but after two freakin hours the delivery guy calls up and asks for the address then after that he tells that he cannot deliver it to my address i had to wait for two hours and still i did not get it.Very disappointed with the service got really pissed off please improve your delivery service

my contact number is [protected]e

Payment has been deducted but order is not delivered

I have ordered pizza on dated- 20.05.2016 at 7pm by order number-214 payment has been deducted from my account but still i have not received my order and after calling to nearest restaurant they are saying order has been placed to different restaurant and no response from other restaurant too .. pls return my money back ..

Hi,
I am from Kolkata, I tried to order online
pizza through Dominos website. Everything went fine and after confirmation of payment I saw the kitchen is in another district in W.B. I immediatly called that store and told the problem. They said that they will cancelling the order and will get refund in 15 days.
When I will get the refund, how much time it generally takes?????

My order details :
Store : Jessore Road (south), Barasat. N/24, Ground Floor Jessore Road, 24 Parganas, west bengal -700124.
Ph[protected].

Order date/time : 4/14/13 6:23:42 PM.

Order no: 68

total amount debited from my SBI DEBIT CARD : 459.86 INR.

NAME: Rohit Roy Chowdhury.
Ph: [protected]

Its been 4 days now. No refund yet.

I am a regular customer at your restaurant especially Banani Branch Domino's Pizza, Bangladesh and I have never had any problems with your service in the past. Last night 12-may-2014 I have visited to your Dhanmondi Branch with my friends and received a super rude behave & bad service from the employees as well as the Manager of Domino's Dhanmondi Branch Dhaka which is beside “Simanto Square”. I am very surprise to get so unprofessional behave from the manager (A TALL BLACK GUY) of “Domino's Pizza". I felt to insult. We are so unhappy that we have decided to almost boycott Domino's...Their service & behave is extreme poor. Please let Domino's how you feel about this if you agree with me...
I hope to hear back from you about this incident. I can be reached by phone at +88 [protected] at any time or by email at [protected]@yahoo.com.

haven't received the food ordered

I ordered from dominos pizza a few hours back and I really wonder what is taking so long to deliver the only pizza i had ordered from Dominos Pizza .It is really irritating when the food isnt delivered.I am expecting a 100 % off

Order is not placed but debited from my account

I had ordered pizza .paid money through wallet.My order Bill
Paid for OrderBILLDESK Order #GPT[protected]Paytm Cash Txn ID [protected]-06-11 05:21:30 PM.After this Authentication Failed it shown and order is not placed .Debited amount from my account.please reversal amount to my account

Domino's didn't do any action for any complaint. I have to say many times but Domino's has a BAKWAS STAFF.

I tried to order pizza online on 31/05/2013 dominos website around 2.30 PM. The money was deducted from my ICICI bank but order was not placed successfully. Afterward store manager told trying to place nearest kitchen but he failed again i called store manager he told ur order has been cancelled. but still my money is not refunded amt rs.787.00.

Hello,

I got the same problem, I placed order worth Rs. 243/- from online website, my credit card deducted amount but the order was not placed successfully. I did not get refund amount in my account, when i called to store they told me that they are not aware about the order i placed and when i tried to log complain to 68886888 number they also got the same reference that there was no ordered information.

I LOST MY MONEY, These people does not have support system online, is there any way to get back my money?

I have just lost 418/- with same problem money deducted from my citi bank credit card but order not made. I called them too. They told same thing that money will be refund. Their site is fraud. Dont order online Domino Pizza.

Hi,
I had tried to Order Pizza Online at Dominos India website on 02/07/2014 around 2:00 PM.
The money was deducted from my HDFC Account but the Order was not placed
successfully. It just kept showing me the screen that Trying to place
your Order in the nearest kitchen. I thereafter placed
another order again on app and payment was made for that Order on
delivery.
The transaction Id was[protected]. The Amount was debited against POS [protected] Dominos_BD POS DEBIT and the amount was Rs. 541/.

Please resolve this issue.

hi,

I tried to place an order through the dominos website
But due to some reasons order didn't pushed into the kitchen. I did get any refund from dominos yet.
Please refund the money of following failed transaction

Name- Teena
Phone No- [protected]
Date of Incidence- June 3.2014
Branch-sector 53, Gurgaon
transaction number is dc-2ce33990

Its my first reminder to u before moving to the consumer court .What action u have taken on my complaint of march 9 2013.

Rajeev Yadav

[protected]

Domino's — Rude and pathetic response from Dominos executive in Kandivali east opp sancheti hospital. mumbai 400 101

Staff taking order are not friendly some of the time they are rude. many time faced the problem for getting right contact number To place the order as some of them are illetrate.

Recently ordered Pizza mania Single topping with Excluding Soya, From last so many time the same had been delivered to my residence. but today it was been refused bruntly and then spoke to executive in charge of the store, He answered was like this time we will deliver hence forth we will not.
So i cancelled the order. No for next time. Then why today.

I am sorry to tell you that you had loosed your 5 year old customer.

It seems there is CRM practice at Domino Pizza Stores (kandivali E).

I called to order my last order, which was 2 weeks back. They were not having my last order recorded. With my las order they did not even give the discount coupon (as they were under printing as per executive). Therefore they rejected the BT-038 coupon code while my order was delivered.

One regular customer moves out from Domino. (Great Pizza But Not Customer Oriented)

Raj