Domino's Pizza Complaints & Reviews

Please collect some of your friends and family and go to the their premises and make a big deal out of the incident in front of other customers only then will they apologize and do something about it.

I had placed order for a pizza and coke at around 7:15 PM from the A.K. Azad Road store, Guwahati. The time is 10:00 PM now and I still have not received the pizza yet.

I have been trying to call the store for the past 2 hours and the lines have been constantly busy. I even called the central number[protected] but all they could do was to connect my call to the store which again resulted in unanswered calls.

This is pathetic and moronic service by a company who calls itself "Pizza Delivery experts".

Totally unprofessinal and disgusting service.

Kriesh Modi

Hi, I am Continuously trying to reach nearest Dominos Outlet over the phone and surprisingly the person at the counter is first of all not receiving the calls and if he is receiving then disconnecting the same. again after 10-12 calls he speaks and denies to take the order telling us that now it is raining we cant deliver.

Apparently, the hotline number is also not connecting and the online order service is also not available. with great difficulty upon contacting the particular outlet we receive a denial.

This is a pathetic service.

Regards,
Bijal Desai

The staff in the palarivattom domino branch are too arrogant and irritating. domino pizza promises 30 mts home delivery and cash back if 99.9% or less satisfaction. but this branch never provide home delivery. so i always go directly and buy. i have to wait for almost an hour to get the orders. Once they even denied my orders saying we have enough and more orders. also last time i asked for a pastic cover they denied. finally i had to raise my voice to get it . im absolutely not satisfied with their service. I dont know why we should suffer their insults after we pay money. they are NOT providing free service. I feel this shop should be shut down.

I have been a regular customer of Dominos and the service has gone from bad to pathetic . I'm pissed off with the incompetent staff and their clueless behaviour . They keep transferring my calls from one branch to another . Delivery guy doesn't get change even on telling them . why run it when you can't handle it?

Domino's Pizza — no reply for your side

No reply for your site too action of domino pizza is very badly & your FE behavior so bad...

Domino's Pizza — PIZZAS UNDELIVERED

What the hell is going on, I have placed my order at 9:15 pm and schedule it for 1030 pm but now its 1130pm and havent received my pizzas yet. Such a poor service by domino's paschim vihar Its pathetic... Services becoming worse.

On policy 30 min or free

i got my pizza delivered after 1 1/2 hrs and no one give me proper response regarding the cash back.This is the first time i am ordering in dominos and the experience is too bad as they are not even picking up the cal

Did you get your money back?
I have also registered the same complaint.

I had done an online order on 1st April, 2015. The payment was successful but the order didn't go through kitchen.
In account summary of my Bank it's showing following :
Narration - POS [protected] PAYU-www.dominos POS DEBIT
Cheque/Reference No. :[protected]
Amount : 463

I dint get any message regarding the Order no. and order details from Dominos. The order wasn't delivered and hadn't been placed at all.
Please let me know by when I'll get the refund.

Thanks
Rajni

DOMINOS — Refund of amount charged for pizza not delivered

I have made an online order to deliver the pizza at my home (Vasundhara). The first time I have made an order the same was rejected to due some technical reason. I again tried but the order was rejected this time also. After getting the order rejected, I made an order offline and dot the pizza delivered at my address and made the payment for the same.
The another day I checked my credit card and to my suprise the amount was charged by Dominos two time and there was one entry for refund. After going through my credit card statement I have called Dominos (Kaushambhi) managers (Mr. Shailendra & Ms. Puja) numerous time but all in vain. They are even not entertaining my request.


Pls take appropriate action against the people
Thanks in advance.

people make complaint only when get totally pissed off by service. its not fun for customer waste time in complaining without any issue.

Dear Sir,

I had ordered for pizza online on 27th Aug.2011 at about 9 p.m at dominos, pizza was not delivered but money has been deducted from my account twice vide PUR/DOMINOS-BILLDESK/MIMBAI/270811/14.12 FOR Rs 960.52 again PUR/DOMINOS-BILLDESK/MIMBAI/270811/14.21 FOR Rs 960.52 total Rs. 1921.04 my account no. [protected] of axis bank Sevoke Road, siliguri Darjeeling West Bengal . they send me a order no through email is given below
Reply
from Dominos India [protected]@dominos.co.in
reply-to Dominos India <[protected]@dominos.co.in>
to deepakchhetri.[protected]@gmail.com
date Sat, Aug 27, 2011 at 8:00 PM
subject [Dominos] - New Account
Important mainly because of the people in the conversation.
hide details Aug 27
Images are not displayed.
Display images below - Always display images from [protected]@dominos.co.in


Dear Customer,
Thanks for registering with Dominos. Your password for Dominos Online Ordering is 8113.
Please take time to visit our website to checkout latest new offers on our products.


Thanks,

Now kindly refund my money through my account no. as given above

with regards
Deepak chhetri
2nd Mile sevoke road, Jyoti nagar
P.o. siliguri,
dist Jalpaiguri West Bengal pin 734001
Cell [protected], [protected]
phone [protected]

Regarding high bill amout and Serving a Cold pizza

Please don't cheat in case of home delivery. I have experienced thrice this type of cheating, incorrect / high bil amount, poor service. Shop Name : Rainbow plaza, pimple saudagar

I agree with you, Dominos service has become pathetic, I am from Mumbai had an very bad experience . Moreover the manager of the centre was arguing with me and insulting me. Hope Dominos would take some action .

Domino's Pizza — Misbehaviour

Order no. 20, booked on 5/10/2015 at 12:02 p.m. was delivered at 12:42 p.m. on the door step with the delivery boy misbehaving. If a order takes more than 30 minutes is considered as FREE.

To order pizza,I visited Dominos website & called 68886888,they told to call [protected] as the nearest outlet.When I called that guy he was clueless.Then I called the OMR outlet[protected],he told to call Velachery[protected],then they told me to call Tidel park[protected] & finally I placed my order. Dont you think its too much to demand from a customer?

Dear Customer,

Thanks for bringing this to our notice. We regret the inconvenience caused to you. Can you please let us know your complete order details including

Customer Name-
Phone No-
Dominos Store Name-
Date of Incidence-
Order No-(If possible)
Bill No- (If possible)

This will help us process your complaint ASAP.

My name is Shailendra Sharma i ordred a pizza from I.P.Extension Domino's outlet on 10 july 2011 at 10:23 PM,cost Rs 600 with order no:397.i got the pizza in very bad condition,all the toppings are seperated from the base.i called the store and talk to Avinish to replace the same and he commit for 10-20 min but upto 11:51 PM i did not get the pizza replaced.At 12:15 AM,i got the information that 2nd pizza has been deleiverd at wrong address.this is a pethatick situation that i wasted my money to buy a pizza and on phone calls to get the replacemet.Now i want my money back(original bill+my wasteage of time+one night dinner) from domino side.Its really a very worst exp with Dominos.

i want your support on this.

Regards,
Shailendra
+91-[protected]

I had ordered a pizza and garlic bread online for pick up.Due to some reason I decided to eat it at the store. They provided me with a pizza which was warm at base and with cold toppings on it. Cheese not melted. I had same problem before at that time I had complained at the store. This time the same thing again. Half baked pizza. Dominos who promises to give fresh pizza can have such cheap service I wonder. We have small children who eat this pizzas. We carry pizza from store it doesnt mean they should provide us with half baked pizzas. If you can&#039;t operate a store properly Pls close it. But don&#039;t cheat the customers. Store: Hingne Budruk, sinhgad road, pune.

There was a get-together going on in my house. Unanimously, we agreed to order a pizza. So I called Dominos, which is my top most priority and ordered a &quot;Cheese and tomato pizza with cheese burst&quot;.
We were starving and eagerly waiting to devour it. It was to be delivered in Balaganj but while I was placing an order, they didn&#039;t asked for the Address so I assumed that they must be knowing our residence as my cell number was already registered there. Gradually, after about 50 minutes the delivery boy called and asked about my whereabouts in Chowk. I was disappointed as I was badly starving. I told him that he was not supposed to be there and asked him to come here in Balaganj. I agreed and told me that he&#039;ll be there in balaganj.
As my taste buds were excited, I can hardly bear a second delay. So, I went outside my residence to guide the poor delivery boy, in case he surpassed my residence. I waited there for a full 30min, I was madly angry as chowk was at most 10min ride from balaganj. I came back to my room and then after few minutes, I attended a call from girl at reception from dominos. They told me that their delivery boy had never taken a step towards balaganj and had came back from chowk. I was threatened as all my friends were waiting for the pizza.I have wasted a full 1.5 hours because of that dumb fellow. I asked her for the name of delivery boy, so that I mention his name here but she refused to give me his surname and left me disappointed with his first name i.e., Pawan. I further questioned about the branch from where they were calling and it was the one on &quot;Sapru marg&quot; in Lucknow.
I have just moved to balaganj from chowk and I didn&#039;t knew that they won&#039;t be delivering pizza there. I was so vexed at the moment. I felt like I was insulted.

Greeting of the day,
i am fan of dominos pizza .i am ordering pizza last 6 years when i have any plan to eat outside i always prefer dominos pizza . i have tried dominos so many outlets even out of Delhi also. but this first time i got the pathetic pizza . i got the sms from dominos pizza . buy 1 pizza get 1 free offer for you cpn code is 6135TB2V. VALID TILL 23 JUNE. then i call to store for avail the offer mr ravi pickup the call i explain him that i have bogo cpn offer he said this offer is no more in the restaurant . if you have code pls order online. then i book order online but cpn not working then i call to dominos customer care . Then they put me on hold 6 min then after they put conference call to store &amp; Mr. surainder took my order. 2 cheese burst pizza farmhouse after 35 min i have received the order. After payment i open the box i am shocked their handtost pizza. i have placed the order for cheese burst &amp; i have paid extra 70 bucks for the same . the i again call to store then mr surainder said its my apologies . I am sending you the fresh one . after 25 min delivery boy comes with fresh pizzas I show him to handtost pizza what I have received . then he took both handtost pizza back &amp; give 2 new pizza’s after again I have opened the pizza now pizza is cheese burst but no liquid cheese is there . I again call to surainder manager on duty . I said what is going on. I said pls come to my home its front of your store &amp; pls see the pizzza’s Quality he said sir I am alone in the store I can’t come . I said ok I will come to your store &amp; show you the pizza’s . he said sorry for that sir now restaurant is closed I can’t do anything for you . I said surainder I have paid the cheese burst pizza. what I am getting. he said sir now I can’t do anything when you again place next order any day then I make again good pizza for you &amp; give you discount also. I said now what I do . he said sorry sir pls have this pizza . now I can’t do anything. I said who is your store manager &amp; give me his number . he said Mr pramod &amp; he is sleeping write now . I convey your massage to him . he will call you tomorrow . I said who is your District Manager give me his number he said Mr Rohit is our district manager &amp; I am sorry sir I can’t give you his number also.. I said I need solution now . he said I will call you after 5-10 min but he not call me. after 20 min I call him back . he said mr pramod said he will call you tomorrow. Now I can’t do anything. Its very ember sing for &amp; my family who they are ordering for cheese burst pizza.
Pls see the pics of pizza’s where is cheese burst &amp; where is liquid cheese in the base pls see the pic . Dominos is the brands I am shocking there is advertisement is going on for cheese burst pizza, but there is no cheese in it. Need my money refund? Its first time I had this kind if service from dominos pizza.
Thanks
Rohit

Order placed but order not placed

Hi, I had placed an order on their website and I chose debit card payment on Friday 12.12.2014 My order wasn't placed but my money was deducted. Look into the same and refund my amount ASAP!

bad and cold pizza delivery

I ordered online piza on 18/9/14 it was delevered after two and half hour and it was cold and rubber like. my mobile [protected] PRAMOD KUMAR VERMA

domino's Pizza — food storage at longer time

I along with my family members comprising wife,1 son and 1 dauther visited dominoz retail outlet at birla college road ,kalyan w at 6 p.m today i.e 13/09/2011.

we have ordered Butter Scotch cake 4 quantity.We have compaint/Need clarification on-
1.Out let has not issued cash memo.
2.We have paid Rs.240/-per piece which is costing Rs.59/-each
3.More serious concern is they are serving cake which is packed on 31/08/2011.Normally branded outlets such as Monzinis are taking back thier unsold stock on next day itself.

We believe dominoz is well known popular brand all over world.They always belief in quality food and customer satisfaction.

I sincerely appeal concern officers to look in to period of stock holding.Whether such long storage food is higenic or not?.Altimately it will affect quality and goodwill of esteem brand.

Regards,

CA.YATIN SHAH
[protected]

TO DEAREST SIR MADAM
WE LOVE DOMINOS BUT WE ARE NOT GLAD TO SAY THAT WE SAW SOMETHING VERY BAD AT DOMINOS SECTOR -32, CHANDIGARH ROAD, LDH. THERE WERE LOTS OF ANTS AND MOUSES MOVING HERE AND THERE . WE ARE REQUESTING YOU TO TAKE A STEP TOWARDS THIS THING .

FROM DEAREST
COUSTMER

IF YOU WANT ANY PROOF OF THE SAME THEN PLEASE LEAVE A MESSAGE ON
GMAIL- [protected]@gmail.com

HiI got a message from their side about their Dominos Grand Navratra Offer on VEG pizza; Buy 1 &amp;amp; get 1 pizza FREE. Call 68886888 or Order online @ dominos.co.in; Coupon: NA17IIM4; valid till 1st October. Pic atttached.

I called this number yesterday and the guy was not at all aware of any such offer running at Dominos and was rude. I even tried placing the order online using this code but it didn&#039;t work.

They should stop sending these fake messages if there is no such offer running in that period. I got a similar message from Pizza hut and the offer was on their online landing page too and was also available if we order through phone. So FINALLY I have to order through Pizza hut.

My only advice. In future, either don&#039;t send these type of messages and waste my time or learn something from Pizza hut and try to enforce it in your system too.