DTDC Courier & Cargo Complaints & Reviews

Dear Sir,

I Raju Biswas availed the services of DTDC for receiving a parcel to Siliguri from Kanchrapara, West Bengal (Consignment No - K[protected].

The Consignment Booking Date 30.08.2019.

The parcel was received at Siliguri as on 04/09/2019 at 15:45 PM.

When the consignment handover me at Siliguri I found the package was tampered with & some of the items have been stolen [3 pcs saree].

I demand an immediate recovery of the stolen items or the reimbursement of the value of the stolen goods.

When the courier was despatched the total 26 nos Saree & when we received it was only 23 Nos.

This is a sheer act of irresponsibility.

Please take a action immediately.

regd,
Raju Biswas
Siliguri-734004

Dear, DTDC PLUS Officials, Head Office, Bangalore



I sent one computer system from Vijayawada to Patna on[protected] with DTDC Plus consignment No. D0133006. The system was dispatched at Patna in damaged condition. The same was reported to DTDC staff at Patna and Vijayawada . As per their suggestions I got it repaired by Compo services, Patna and their Bill dated[protected] for Rs. 4920/- was submitted DTDC Vijaywada Office on[protected] for reimbursement.

After the incident, I contact DTDC Office Vijayawada several times through E-mails, Letters, and Personal Visits. But they have been assuring me that they will reimburse the above damage cost. But till now they did not pay any amount.



I am attaching here with the following.



1. Photos of damaged Systems

2. The E-Mails sent to DTDC PLUS Office, Vijayawada .

3. Compo services Bill.

4. The Letters Submitted to DTDC PLUS, Vijayawada .



This has shown that how much care DTDC PLUS is taking towards the customer complaints. I am totally dissatisfied with the services and attraction paid by DTDC Plus, Vijayawada . Now it is my finial report, complaint and appeal to DTDC Plus, Head Office, Bangalore and I request you to do Justice at the earliest.





Regards,



K. NARASIHIMA RAO

# 44-15-12,

BUDAMARUKATTA

LENIN NAGAR, GUNADAL,

VIJAYAWADA-520005 (A.P)

PH : [protected], [protected].

DTDC Courier — DAMAGE COMPUTER

WE WONE THE CASE FROM BELAPUR CONSUMER COURT STILL DTDC IS NOT PAYING OUR MONEY
WHAT WILL BE NEXT LEVEL ACTION
BEST REGARDS
SACHIN BOKILWAR
[protected]

Dear sir/madam,
My name is pundreek chaturvedi and I am from delhi. I am extremly sorry to inform you that the services that you provide are very disappointing, because of your courier services survived by 10 min of what would have been a major business loss to me. To explain you in full about the incident, my parents from jaipur sent me a courier informing the agent Mr. vijay modi ph num: [protected] to deliver the courier in the morning saying it's urgent. when in the morning we called him he said delivery boy is on his way and will reach before 4pm. On calling him again at 4pm, he gave us a number of Mr. Irfan[protected]. No one answered on that number.By calling him again and again, the call was put on hold, without answering. At 5pm I got the courier, which was supposed to reach by 12 in the afternoon.It has been a very unfortunate and disappointing experience twice with the company. Please take immediate action against the franchise.
Regards,
Pundreek

Than

Dear, DTDC PLUS Officials, Head Office,

while sending courier, your branch employees it self telling like our delivery boys are theafs. sand your couriers through dtdc plus. it will be sacure.
but it is proved that your dtdc plus service also unsecure and waste. this has shown that how much interest your are showing to your customer.

I sent a chocolate from hyd to vijayawada. your service centers/delivery boys din't leave that too. they sent simple cover alone to destination place.

Regards,
Mahesh

missing my parcel

Our Consignment Number is Z46951807 booked at NOIDA (U.P) dated 19/02/2015.but to till date we are not received our consignment.As per your tracking result Consignment has been delivered but we had not received any Consignment.

My original passport, visa, yellow fever card sent from Hyderabad on 11.08.2014 by DTDC plus consignment number V18212628. In DTDC tracking, still it show in transit. I got the information from Hyderabad that the consignment lost.
Phone number mention in receipt 33004444 not in use. SMS tracker number [protected] never reply. My date of foreign visit is on 26.08.2014. DTDC make me helpless.

Dear sir,
My company name is RAIL UDYOG, located at 20/1 Shalimar Road, Howrah- 711103. We are a SSI Unit and a reguler manufacturer and supplier of railway items to all Indian Railways. We are a regular customer of DTDC courier service. We sent some original documents through this courier service (branch: kadamtala, howrah) My Consignment no. was K38642093 Dt.15.01.2010 Addressed to : Dy. CMM/GSD, Southern railway, Perambur, Chennai. The consignement was delivered on 18.01.2010 but not to the addressed department. We asked for the DRS copy from the Kadamtala branch as well as Kolkata Customer care repeatedly but failure till date. As we are unable to trace our original documents, a huge amount of payment is held back by the railway. Please help us to continue our business.

Z96222987 IS TE CONSIGNMENT NUMBER PLZ GIVE ME THE CONFERMATION THIS COURIOR HAS NOT BEEN DELIEVERD CUSTOMER IS NO RECIEVED ANY CALL AS WELL AS COURIOR WHAT THE HELL IS THIS GIVE ME UR CUSTOMER CARE NUMBER OR THE DETAILS WHO HAS REGECTED THE COURIOR AS SOON AS POSSIBLE . COZ THEY ARE SAYING THAT CUSTOMER REFUSED TO ACCEPT HOWEVER CUSTOMER HAS NOT RECIEVED PLZ SENT ME THE DETAILS . AND IF CUSTOMER HAS DENIED TELL ME THE NAME OF THE CUSTOMER .


WATING FOT REPLY

Z96222987 IS TE CONSIGNMENT NUMBER PLZ GIVE ME THE CONFERMATION THIS COURIOR HAS NOT BEEN DELIEVERD CUSTOMER IS NO RECIEVED ANY CALL AS WELL AS COURIOR WHAT THE HELL IS THIS GIVE ME UR CUSTOMER CARE NUMBER OR THE DETAILS WHO HAS REGECTED THE COURIOR AS SOON AS POSSIBLE . COZ THEY ARE SAYING THAT CUSTOMER REFUSED TO ACCEPT HOWEVER CUSTOMER HAS NOT RECIEVED PLZ SENT ME THE DETAILS . AND IF CUSTOMER HAS DENIED TELL ME THE NAME OF THE CUSTOMER .


WATING FOT REPLY

I must gets the compansation for the same.

Sir,
Consignment no. p11230655 despatch from Hinjewadi, Pune on 6.10.2009 for Ranchi in my name. The same was received at your Ranchi Office on 8.10.2009. But sorry to inform you that till today the same is not delivered to my address. I have try to contact at telephone no.[protected] but all times the same telephone was engaged. Today at 11.20 AM your Ranchi office staff contacted me on my mobile No. I am out of station for my official work for 10 days but my family are here at my residential address which was given on the consignment envelop. Kindly advise your staff of Ranchi office to deliver my consignment at my residential address today.
Hope you will understand my problem and do the needful.
Thanking you,

Yours faithfully,
Sudhir Kumar Karan,
Sahay Campus, Road No.-4A,
Kusum Vihar, East Morabadi,
Ranchi. Mobile-[protected]

Dear Sir,
Kindly refer my complaint/request 4 days back regarding non-delivery of my consignement to my residential address, very sorry to inform you that again today i.e. on 19.10.2009 your your staff of ranchi branch has telephoned me to receive my consignmement from Ranchi branch office. I have already informed on 15.10.2009 that at present I am out of station for my official work for 10 days but my family are there at my residential address which was given on the consignment envelop. Kindly advise your staff of Ranchi office to deliver my consignment at my residential address today.
Hope you will understand my problem and do the needful.
Thanking you,

Yours faithfully,
Sudhir Kumar Karan,
Sahay Campus, Road No.-4A,
Kusum Vihar, East Morabadi,
Ranchi. Mobile-[protected]

Dear sir,

Do No. B59277190 not received

Regards

Ganesh Kamble

Sub : Complaint against non delivery of consignment No: Z 25409209 even after 22 days and lack of response from DTDC services

Sir,

I had to recieve a courier from Gurgaon with consignment no Z 25409209 via DTDC courier services , but till date (13-Nov-2010) i.e ~22 days I havent received the consignment. I have been trying to contact them but the phone seems to be dead.

Kindly confirm what actin can be taken against them and the process for the same. Please help me out at your level so that i can receive my courier. I will be grateful to you.

Sincerely,

G.Crasto

We sent two Rakhees for Rakshabandhan) to Durg (Chattisgarh) through DTDC courier on 09.08.2011 reference number is - B74613427.

They have not received the courier.

My courier has been sent from Bhagalpur(Bihar) for hyderabad on 22.05.2013.But till now i have not received my courier.DTDC office never receives the call nor they reply to mail. My courier conatins important courier with imp items costing 3000.It has to deliver to Hitech city, Madhapur, hyderabad. I dont know why they are doing that.U should take strict action against DTDC courier specially Hyderabad branch.They are troubling the customer a lot.My consignment number-K71089358

Please take action against DTDC courier.

I have sent a courier from noida sector-62 to Manesar on 3rd July 2014. The packet has not been yet received and DTDC manager and executives are not replying gor the same. There are urgent document in my packet. I request you to find where my packet is.

Hi,

I had courier (CN No. M[protected] on 12/10/2014 by DTDC from Mumbai to Khamgaon, till date i am waiting for courier to reach my home.I am consistently following DTDC customer care every time their reply is same that your courier is reached on 15th to my place, but in actual it's not reached.They have given me the Local courier office no.[protected](Khamgaon), Last two three days i am calling on this no. but no one picking the same, Today one guy pic the phone and told me that he has that courier and he will delivered by today or tomorrow if possible, This type of reply are not expected from DTDC people and one thing how that guy can updated the status as delivered if courier is still with him, You also can check that courier status is showing delivered on 15/10/2014.Local courier are far better than DTDC and cheaper also, now i think DTDC is only brandname but in actual its waste.
Some points i would like to highlight here
1.Train your people
2.Improve your DTDC side, most of the functionalists are not working
3.Train your local courier guys how to speak and they are taking down DTDC name

Thanks and Regards
Shashikant Nirmal
[protected]

we have send courier against docket no. M77927356 Dt. 24.07.14.<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
but not received till now.

Hi i have send a courier from bangalore to dimapur on 18/12/2014 and it was been told to me that it will reach in 4 days but its almost now 10 days and i have not received the courier pls see into this matter and do the needfull i have already called up the customer care and raise a complain for the same thing but till now no response from dtdtc side the tracking id is B17705513...

My courier despatched from Kolkata to Bhopal on 4th March 2015. Online status since 7th March is prepared. But I have not received my courier till date. contacted DTDC local office. But they are unable to tell where my parcel is. The office person says it is with the franchise for delivery and the franchise is telling me they don't have my parcel. I am fed up and harassed have made at least 40-50 calls and visited ur office twice. Have got no resolution. I will loose business if I don't get my parcel tomorrow in which case I intend to take legal action. I expect a resolution of this feedback tomorrow. My consignment no. is D21540964.

When i try to track my order it shows that it have reached to destination city but its not has not been yet delivered to the mentioned address in that city.

I have been trying to call customer care, toll free no., city office but either the call is not picked up or the the no. does not exit.

Please help me out to get the courier to my address

Shipping Detail:
Service: DTDC Courier
Consignment Number: P31902738
Shipment Date: April 2 2015
Origin: Nasik Road (M.S.)
Destination: Deoghar (Jharkhand)

Complain: NOT RECEIVED TILL TODAY

First resolve my issue then ask for rating and comment.

Dear Sir/Madam,
My courier From Tatipaka in Andhra Pradesh with Docket No:H41950687 to M Bala Siddardha, C/o Sudhir Pratap Singh, Gharoulla Mohalla, Opp Maharaja tent House, Shahdol, Madhaya Pradesh-484001, was not reacieved since last one week. so i am requesting you track my courier and give me the updated status.

give me status

Hi Team,

On 7th April Khadi Naturals has dispatched some product but tillwe haven't received.

Its almost 1 month, Hope you could confirm whether i will receive.

Tracking No. D21715111


Appreciate your quick response.


Thnks,
Swati
[protected]

DATE:13/05/2015<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />
I send acourier on 05/05/2015, CN NO-Z56496254 Delhi to Mumbai from your devnagar karol bagh delhi Branch, and It is not received in Mumbai, I called your concern person many time theydon’t have valid answer, and I went to your branch the branch was closed one time then I went again then no concernperson to attend all the time they are saying(bhaiya Batange) because of thismy son’s admission will be in Problem. Your executive (shambhu-mobileno-[protected]) gives me Juhu Mumbai office 2 contact number ([protected], [protected]) but both the number was not working. He said that we went six timebut address is not traceable but he didn’t call the client. It is all rubbish, and yourcustomer care no is not working properly I didn’t get through it, Kindly giveme a positive response else we would take action to it.

Thank you PANKAJSHARMA
[protected]
email- pankaj, .[protected]@gmail.com

My name is Nayana and i want to submit a complaint regarding my courier which i have not recieved . My tracking id is F09165322. It is very poor service.
Please do needful.

Dear Sir/mam
Our courier docket No - z58144514 is not Received in our Address,
i have check in your sms service so your revert massage is Door closed, But i am any time present in our address, so i request our courier is deliver in our address,

Regards,
Shivam Gupta,
G-133, Lic Colony, 1st Floor,
Pashim Vihar, New Delhi-110087
Mob - [protected], [protected]

My waybill no. B22808302 has reached Hyderabad on 18th of June, and after that there is no status update or delivery of the product. Everytime I tried to contact DTDC they told address is incomplete or they delivered it to any neighbour etc. These cannot be true because the address must be correct as the item was from my bank which has my correct communication address, also I dont have any neighbour to receive my courier on behalf of me. They lodged a complaint 00471251 when I called and told them on 23rd that my product is still not delivered and auto-closed it in 2 hrs without doing anything. DTDC failed to give me proper clarifications or delivery.

Docket No. R18420950. Date : 16/06/2015. From . Calicut to Thalassery. This is not delivered till date.15 days over .

No proper responce got from DTDC Calicut office.

Contact No. [protected]

DTDC — very deadly

My exams books on till date 27.04.2015 on to bilaspur (HP) to Tiruppattur delvery now on are 12.05.2015 very poorly on

DTDC — I dint get the product which sent to me one month ago

I dint get the product which sent to me one month ago, I canot track the package. id is z54342533.

DTDC — yet recieve cover

Booked with C.No-Z 53671067, to bhimavaram- Pin 534201, from Dwarks Sec-7, New Delhi, not yet received.

not delivered by courier at a time

I have sent a courier from DTDC on 23/08/14. My courier number is V17849318. DTDC promise to me to deliver my courier within 72 hrs but not yet deliver. So i want to return courier charge and i want to clam for it.

PARCEL NOT DELIVERING IN TIME

MY CONSIGNMENT NO:H34867864 IT WAS NOT DELIVERED AFTER 4 DAYS OF BOOKING, THE DTDC OFFICE STAFF NOT REPLYING MY QUERY

DTDC — Kanpur to Ranchi in 7 days.

BOOKED A PACKET AT KANPUR ON 20TH APR 09 VIDE CONS. NOTE # Z88789622 FOR RANCHI, SURPRISINGLY THE PACKET REACHED IT'S DESTINATION ON 26TH APR 09.

DID COMUNICATE THE DELAY TO THE CO. WITH THE RESULT THEY INFORMED ME THAT IT IS A SCLUDED CASE.

WHEN INFORMED THAT A SIMILAR PACKET WAS SENT TO NOIDA FEW MONTHS BACK HAS NOT YET REACED IT'S DESTINATION, THEY PREFER TO GO MUM !!!

kya idea hai !

sir
i have sent adocuments through tumkur branch kanatka to gaya on dated 23/06/2009. herethe office personel told me that it will reach within two days but still it is not receivd. ihave all ready cocerned so many times to tumkur branch and also gaya branch but they are not responding properly. so my humble request you take necessary action as soon as possible because it is very urgent. here my booking no is B53617026.
your faithfully
syed irfan
mobile no [protected]
tumkur o5 karnatka

dtdc is a useless courier service,
never rely on them

they are 3rd class service provider,
they should be taken behind the bars,
i have suffered a lot due to there so called services.

IN SPITE OF REPEATED REQUEST OVER TELEPHONE FROM 10.05.2011 IN VARIOUS TELEPHONE NUMBER (Approx 50 Nos) AT HYDERABAD OFFICE, YOU HAVE NOT YET FORWARDED THE C/N NO.K47577815 DT.07.05.2011 TO SANGAREDDY-502295 AND THEY R WAITING FOR ENVELOP FOR DELIVERY TO CONSIGNEE.

INSIDE THE ENVELOPE IS ONE PERMIT WHICH IS VALIDITY PERIOD ONLY 25 DAYS AND 2 LAC AMOUNT INVOLVED IN PERMIT. ALREADY 14 DAYS GONE, NOBODY HAS TAKEN ANY RESPONSIBILITY FROM DTDC COURIER NOR NOBODY PAY ATTENTION SERIOUSLY. DTDC COURIER SERVICE IS NOW ABSOLUTELY USELESS & 3RD GRADED COURIER SERVICE.
REGARDS,
SWARUP BHATTACHARJEE

My consign no is =MDB0321338

Please give me status.


Thanks
Raushan

DTDC Courier Service — Not taking responsibility to deliver courier in time

Dear sir,
I have registered my courier on 14th august from dtdc bersaraai, delhi. They said that it will be deliverd to patna on 19th august. Till on 21st august same is not delivered and when i went there they are saying that the address is not found but sir 10 day before a courier has been received from dtdc at the same address and i also send courierss many time
now due to this i am in problem they are alsso not giving me my form back...
and due to this the date of form submission is gone and i have lost my scholarship... causse last date is 23rd august..
so sir please suggest me what to do...
courier no..Z75365145

Dear DTDC Courier.


This is to inform you that my courier had coming from bihar gopalganj in mehaurali delhi. The courier owner (Mr. R.p SIngh) Inform me for delivery but not colocted by me. because i am in private job and mr R.P singh not waited to me. My courier returned to back. Call received from DTDC Courier Meharuli Ph. no. 26641022. Kindly Urgent solved this metter.

Your Faithfully

Saurabh Dubey

[protected]

It is correct that the services of this courier company (DTDC) have become pathetic. No courier is delievered in time. Few incidents are
1. Con.No.Z17899623 dtd[protected] booked from Chandigarh recd. by receipient on[protected] at 8pm after making numerous phone calls to franchices.
2.Con.NoZ14971992 dtd[protected] booked from Delhi, Vikas Puri not delievered to consignee at Chandigarh till 6.30 pm of[protected]
3.Con.No Z14972254 dtd[protected] booked at Delhi Vikas Puri to Bhilai-490020 not delievered to consignee at Bhilai till above time and date.
This seems the franchices/dealing officers make ficticious enteries in tracking records. The same can be checked from your tracking record shown on computer records. Why not necessary action be taken by the company against the errant employees and request for reply of the outcome at [protected]@rediffmail.com .

Dear Sir,

I used services of DTDC for sending a parcel From Ludhiana to Delhi (POD No - Z[protected]. The service was utilized on 5th November 2009.

Most regret to express my views about DTDC that they even dont bother about the customer. They just ignore the customer(Mr Kushwinder Singh Ludhiana [protected]). I had send a Dental Burs by DTDC courrier..( They didnt ask me abt the goods and they just received it from me ) but when it reaches to my Company, the box was tempered and Dental Burs was missing from the Parcel (worth rupees 9000), only they delivered the Letter inside it. This is DTDc.

Now they replying that it is my fault to send Dental Burs not their fault. No you say what can I do?? I will just say that this DTDC corrier is really a cheater for people...

The haressment caused by you to me and my family is truly unacceptable and for the same i will file a Police Complaint against your organisation and will also go to media for showing the true face of your service delevery.

Hi, I had sent a courier from Patiala to Australia (Melbourne), A brand new Bresslet is missing from the courier. I had sent that to my Fiance. So, I complaint to DTDC and nothing happened last 50 days. consignment no:[protected].
I Have already following up with Mr S.P Singh (Courier Agency Incharge) from last 50 days but till date no resolution has been provided for the said case.Plz take necessary action for the same or it is leading to take legal action against Courier Company.

Commercial Computers & Services — failure delivery of parcel

Sir
This is regarding failure of delivery of parcel which was sent from New Delhi to Kanpur on dated:[protected]Consignment No.[protected]. The person to whom I talk, is saying that he is fail to delivery of parcel to the destination area due to unavailability of delivery boy..Please accepte to regret the complaint so that this problem should be avoided in the future..

Thanx!

Have a nice day...

DTDC Courier Service — Delivery Delay

hai,

Ref No:-C23221601.Courrier dispatched from HDFC chennai and the same is at DTDC local Office.They are not willing to deliver the Courrier.It contains the confidential documents and its very urgent.

DTDC Courier Service — Not solving the problem

Dear Sir / Ma'am,

I am approaching the consumer foroum on the basis that my problem i have, havent got solved by DTDC and it can get solved by both of you. I am a Business Man, Wholeseller of digital signatures Partnershipped with Sify communications(safescrypt). Recently the Sify communications Sent me a consignment which i recieved thru DTDC on monday the 10th janurary 2009. But when i recieved the consignment, DTDC did not stamped nor authorised my waybill at all.

I approached you on the follwoing issues:

Its been thrice that my consignment has come and the waybill is not stamped nor authorised by the courier company DTDC and they refuse to do so. The kolkata branch says its the fault of the Delhi brance where the consigment is coming from and the delhi branch states that the kolkata branch should stamp.

twice i have lost the waybill, and this time when i have recieved the waybill, its not authorised by them nor stamped.

In all these communications...They dont think what a consumer is facing. I as business owner have to pay both sify communications and as well to the goverment the tax without me being faulty.

Secondly, from past 5 days I am trying to get DTDC Courier Customer service ON the phone...Their phone rings but no body picks up the call at all, And the call gets ended after a certain number of rings.

If this continues and tf my problem doesnt get solved, i would start think that none are helpful at all. and both are of the same kind.

Thanking you
Bharat Poddar

Documents and Mobile — Contents Missing

I booked a courier from DTDC courier Service on 21/03/2009.

The contents were Certificates, Mobile and a CD.
They didin't say anything while booking.

However the parcel was delivered on 24/03/2009, but the Certificates and Mobile and Mobile accessories were missing.

When ever we call the courier company they are not responding for the calls.

The call has been received at once on 25/03/2009 by Mr. Hemanth and has provided the mail id to drop the mail, but the mail id which was provided was wrong mail id is hubmgr.[protected]@dtdc.com and [protected]@dtdc.com

Following are the numbers which has been given by the booking office

[protected]
[protected]

The courier company is not giving any answers.

Who ever the person reads this complaint please do take action immediately where the certificates are verymuch important for bank loan.

Thanks in Advance

Praveen.

The Times Courier Service — Consignment Returned

Dear Sir,

I have sent a courier (con. No.425) in 2103-09 and the destination was Delhi, but it was returned back to me on 09-04-09 and the reason which was given is "We don’t have our services in that part of Delhi" (Okla.) how come they do this, were these people not aware of this thing ? I have suffered monetary loss because of this. Please help me in this matter. I want to make sure that this type of people should get the treatment which they deserve.

Regards,

Anand Chaudhary
[protected]

DTDC is the worst service I have come across in my life.
It is no use o[censored]sing their services.
We all must come forward, inform as many as possible to boycott them.
If everyone does that, we can make them come down and work or else, close their shutters.

The complaints above are very true. They don't deliver the parcel on time, in case it is delivered but the condition oof the parcel will be too bad, fully demaged. If asked nobody takes the responsibility. And the shipping charges are very high as compared to other parcel services.

should consider the importance of time.

The entire DTDC Management is Dumb & duff, what ever we write they are not going to listen. It is the high time, we should make them responsible by judicial course of action. My document Nos. (1) H[protected], (2) H[protected], (3) H[protected], (4) H[protected], (5) H[protected], were delivered to me after 18 days. They have bad practice of bunching / delayed delivery the courier parcels. All these documents / parcels had time bound importance. I have written to all their top management by addressing to the following IDs but absolutely no answer : css.[protected]@dtdc.com; css.[protected]@dtdc.com; [protected]@dtdc.com; css.[protected]@dtdc.com.

Even after writing direct mail to them, if they do not respond, it shows that every body is irresponsible.

document not delevard

Radhika

1) The information stated by you that the packet was delivered at the Door Step bcoz of the NON AVAILABILITY of receiver at the home is a false statement as the person was very much there in the house

2) The packet when found lying at the DOOR STEP was found in OPEN condition as stated earlier by me wherein the inside contents were found missing

3) The same complaint was immediately lodged with both DTDC, New Jersey and Eastern Connection, New Jersey the same day by the receiver . If required you may also get the same checked and verified

and now after so many days you are coming back to me stating that you will deliever my next shipment FREE OF COST

What is this ...Is this your professionalism???????

I dont accept the same at all

Who will now bear the cost of the documents which were found missing in the OPEN Packet...

I need a proper compensation for the same as stated earlier else I would be forced to proceed LEGALLY against your company

In case you are not in the position to close this case logically then lets face each other legally then...


Chetan Sondhi
-----Original Message-----
From: Chandra Shekara SR-Unit Head- Gen Admin & Procurement
Sent: Wednesday, 16 September 2009 3:05 PM
To: '[protected]@dtdc.com'; RCC Delhi - Unit Head – Chetan Sondhi
Cc: cssintl.[protected]@dtdc.com; [protected]@dtdc.com
Subject: RE: Fw: [Fwd: RE: Help Required]






Chetan,



For your action pl.





Thanks and regards,

Chandra Shekara S R

Asst Vice President-Services

Corporate Office, ING Vysya Bank,

No.22, M G Road, Bangalore 560 001.

Land Phone:[protected]

Mobile:[protected]




[protected][protected][protected][protected]

From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]
Sent: Wednesday, September 16, 2009 2:31 PM
To: Chandra Shekara SR-Unit Head- Gen Admin & Procurement
Cc: cssintl.[protected]@dtdc.com; [protected]@dtdc.com
Subject: Re: Fw: [Fwd: RE: Help Required]



Dear Mr.Chandra Shekara,

At the outset, we regret for the unintentional service failure in this case.

Actually it is a practice at US that the c/n's will be delivered at the front door at times when the receiver is not available. The same thing happened to this shipment also and the shipment was delivered at the front door.

At the later stage only Mr.chetan has come back stating that inside the contents (documents) are alleged to be missing.

Hence, our team has mentioned that in case if the document is not received by the receipient, and if the contents can be reconstructed, it will be organised to be sent once again in our network on Free of cost and will be delivered, this was only the option we are looking for to serve the customer further. In case if you need any further assistance from our end please feel free to contact us.

I am sure you understand the difficulty in case if the contents went missing after the delivery which is beyond our control.

Looking for your favorable reply.

Thanking you in anticipation.

Yours truly,
for DTDC Courier & Cargo Ltd.,

P. RADHIKA
Manager CSS

[protected][protected][protected][protected][protected][protected][protected][pr...⇄
) Tel: +[protected] / Mob: [protected] 2 Fax: +[protected] + Email: [protected]@dtdc.com
8 web: http://www.dtdc.com - Mail: DTDC Courier and Cargo Ltd., #3, DTDC House, Victoria Road, Bangalore – 560047, India

[protected][protected][protected][protected][protected][protected][protected][pr...⇄


CSDCorp International/DTDC



CSDCorp International/DTDC

15/09/2009 11:48


To

radhika/[protected]@DTDC



cc




Subject

Fw: [Fwd: RE: Help Required]










----- Forwarded by CSDCorp International/DTDC on 15/09/2009 11:56 -----

<[protected]@ingvysyabank.com>

15/09/2009 10:33


To

<[protected]@ingvysyabank.com>, <cssintl.[protected]@dtdc.com>, <fabhelpdesk.[protected]@dtdc.com>, <cmdclub.[protected]@dtdc.com>



cc

<[protected]@dtdc.com>



Subject

RE: [Fwd: RE: Help Required]











Sanjay Sir- This is a very funny issue. I do not know how DTDC can advise the customer to reconstruct the shipment. I have a feeling that it is lost and not delivered.



Thanks and regards,
Chandra Shekara S R
Asst Vice President-Services
Corporate Office, ING Vysya Bank,
No.22, M G Road, Bangalore 560 001.
Land Phone:[protected]
Mobile:[protected]


[protected][protected][protected][protected]

From: RCC Delhi - Unit Head – Chetan Sondhi
Sent: Monday, September 14, 2009 8:13 PM
To: 'cssintl.[protected]@dtdc.com'; 'fabhelpdesk.[protected]@dtdc.com'; 'cmdclub.[protected]@dtdc.com'
Cc: '[protected]@dtdc.com'; Chandra Shekara SR-Unit Head- Gen Admin & Procurement
Subject: RE: [Fwd: RE: Help Required]
Importance: High

I dont accept the same at all

The shipment delivered by you was found lying in OPEN condition in front of the door and the docs inside the packet was also found missing

Pls confirm as an esteemed courier organisation with such big reputation in both Domestic and International Market, how could you do this...

Now,

1) I want to see the acknowledgement of the receiver and a confirmation that the the packet was received at the other end safe and completely packed

2) I wish to have my documents back as stated earlier also that the packet contained my very important documents which were not received at the other end

Either you provide me with both these things else compensate me for the overall financial damages of worth Rs. 50, 000.00 which is just the cost of the documents
failing to which I would be forced to go LEGAL against the company

Pls confirm at the earliest else failing to which you would be receiving the formal legal notice from my side within 7 days of the non receipt of any proper positive reponse from your side


Dear Chandra Shekhar Pls take up the matter at your level with Sanjay directly and update as the docs in the packet are of quite importance to me and are found missing
Who will bear the loss of the same ?

Will be meeting the legal advocate in case I dont receive any compensation from DTDC against the same.

Regds

Chetan Sondhi

-----Original Message-----
From: [protected]@dtdc.com [mailto:[protected]@dtdc.com]On Behalf Of cssintl.[protected]@dtdc.com
Sent: Monday, 14 September 2009 7:55 PM
To: RCC Delhi - Unit Head – Chetan Sondhi
Subject: RE: [Fwd: RE: Help Required]

Dear Sir,

We are in receipt of your mail and noted the contents.

Please note that we further investigated with our US Office by making a thorough search and understand that the shipment is delivered to the correct address through our Service Provider(M/s. Eastern Connection).

However, you being one of our esteemed customer and in order to retain you as our customer forever, we request you to please reconstruct the shipment which will be carried and delivered on Free Of Cost basis with utmost care and priority.

We regret for any inconveniences caused to you.

Thanking you,

Yours sincerely,
For DTDC Courier & Cargo Ltd.,

Premalatha
Sr. Executive Customer Support.

<[protected]@ingvysyabank.com>

11/09/2009 10:32
To
<cssintl.[protected]@dtdc.com>, <[protected]@ingvysyabank.com>

cc
<[protected]@dtdc.com>, <fabhelpdesk.[protected]@dtdc.com>, <[protected]@dtdc.com>

Subject
RE: [Fwd: RE: Help Required]













Pramlatha

Am suprised as well as Shocked to hear that howcome a professional company like DTDC can leave a packet at the Front Door without even informing the customer
I don't accept the same and don't even expect the same from a professional company like DTDC .

The packet delievered at the Front Door could be picked up by anyone and can be opened.

Who will take the responsibility of the contents of the packet ?????????????


I need an anwer to the same as the packet was containing some important documents of mine

I need an answer to the same with the confrimation that the entire packet was delievered safely with all the contents to the receiver failing to which I would be forced to go legal against your company




Chetan Sondhi


-----Original Message-----
From: cssintl.[protected]@dtdc.com [mailto:cssintl.[protected]@dtdc.com]
Sent: Thursday, 10 September 2009 8:06 PM
To: Chandra Shekara SR-Unit Head- Gen Admin & Procurement; RCC Delhi - Unit Head – Chetan Sondhi
Cc: [protected]@dtdc.com; fabhelpdesk.[protected]@dtdc.com
Subject: Re: [Fwd: RE: Help Required]


Dear Sir,

We are in receipt of your mail and noted the contents.

We wish to inform you that the said shipment is delivered by our Service Provider (M/s.Eastern Connection) on 09.09.09 at the FRONT DOOR.

In this regard, please note that, it is a normal practice followed by Eastern Connection and other service providers at US to deliver the shipments at the front door where the areas seems to be safe and in buildings/ areas wherever the entry is restricted and in case if the consignee is not available at the premises to take the delivery in the normal daytime.

Hence, please note that we will not be able to provide you the POD copy for the LFD(left at front door) deliveries.

However, we are trying our level best to help you by coordinating with our US office to investigate on this subject case for which we request you to give us two days time to revert to you on the same.

Thanking you

Yours faithfully,
for DTDC COURIER & CARGO LTD.,

Premalatha
Sr.Executive Customer Support.



-------- Original Message --------

Subject:
RE: Help Required

Date:
Thu, 10 Sep 2009 16:33:59 +0530

From:
fabhelpdesk.[protected]@dtdc.com

To:
<[protected]@ingvysyabank.com>, [protected]@dtdc.com

CC:
[protected]@ingvysyabank.com, fabhelpdesk.[protected]@dtdc.com, [protected]@dtdc.[RCC Delhi - Unit Head – Chetan Sondhi] com


Dear Mr Chetan,

Kindly wait we are on job.

rgds,

Saraswathi.

<[protected]@ingvysyabank.com>

<[protected]@ingvysyabank.com>

10/09/2009 04:26 PM






To

<fabhelpdesk.[protected]@dtdc.com>, <[protected]@ingvysyabank.com>





cc

<[protected]@dtdc.com>





Subject

RE: Help Required













Dear Saraswathi Madam

Can we have the receiver acknowledgement copy for the same
Pls treat the matter as most urgent

Regds
Chetan Sondhi
[protected]
[protected]

-----Original Message-----
From: fabhelpdesk.[protected]@dtdc.com [mailto:fabhelpdesk.[protected]@dtdc.com]
Sent: Thursday, 10 September 2009 4:19 PM
To: Chandra Shekara SR-Unit Head- Gen Admin & Procurement
Cc: RCC Delhi - Unit Head – Chetan Sondhi; [protected]@dtdc.com
Subject: RE: Help Required


Hi Mr Chandrashekara,

This s/ment is delivered

Tracking Number
[protected]
Status
Delivered

Shipper Reference #
N92658959
Signature
RELEASE AUTH. -

Pieces
1
Date/Time
9/9/2009 9:42 AM

Weight
3 lbs
Service Level
26






rgds,

Saraswathi.

<[protected]@ingvysyabank.com>

10/09/2009 03:59 PM


To
<[protected]@ingvysyabank.com>

cc
<[protected]@dtdc.com>, <cmdclub.[protected]@dtdc.com>

Subject
RE: Help Required












Saraswathi Madam,

I request your help in this regard.

Thanks and regards,

Chandra Shekara S R

Asst Vice President-Services

Corporate Office, ING Vysya Bank,

No.22, M G Road, Bangalore 560 001.

Land Phone:[protected]

Mobile:[protected]

_____________________________________________
From: RCC Delhi - Unit Head – Chetan Sondhi
Sent: Thursday, September 10, 2009 3:25 PM
To: Chandra Shekara SR-Unit Head- Gen Admin & Procurement
Subject: Help Required

Dear Sir

I have despatched one of my personal packet for New Jersey, USA thru DTDC Courier Consignement No N92658959

The packet was booked on 05/09/2009 and to my surprise the receiver has not recvd the packet till date wherever DTDC is confirming the delivery of the same

I even lodged the complaint with Mr Saurabh Mob No [protected] in DTDC who is looking after the International packets but have not recvd any positive response till date

Even I tried contacting Mr Sanjay but was not able to reach him

Sanjay Chanderkant

[protected]

The packet despatched contains some of my very important docs worth Rs. 50, 000.00

The same was also mentioned in the decalartion given at the time of booking the packet

Request you to pls help to sort this matter

Regds

Chetan Sondhi





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WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

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WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

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The information contained in this electronic message and any attachments to this message are intended for the exclusive use of the addressee(s) and may contain proprietary, confidential or privileged information and may be legally privileged. If you are not the intended recipient, you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately and destroy all copies of this message and any attachments.

WARNING: Computer viruses can be transmitted via email. The recipient should check this email and any attachments for the presence of viruses. The company accepts no liability for any damage caused by any virus transmitted by this email.

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DTDC Courier Service — Non Delivery of package

One of friend has send me an important document from Mumbai to New Delhi on 11th Sept. 2009 through DTDC courier service. On online tracking it shows "out for delivery" as on 12th Sept '09, but till date (22nd Sept'09) i have not yet received the package. i have been enquiring about the package since last one week. Each time i call the courier service they give me a phone no. and every other no. gives me another one but no one has any knowledge of the package (M[protected]. they have been referring me to every other person and they say the package has returned to sender which is not so. i have been through a lot trouble. the whole week i have been refered to a lot of phone no.s but to no avail.

Dear Sir
This courier is not recieved at given address
If delivered please reply with the reciept

Docket No.- Z 00638130
Courier Service - DTDC
Despatch date[protected].

DTDC Courier Service — NON DELIVERY OF CONSIGNMENT

I have a letter sent to shri om prakash on 2 jan 2010 through dtdc courier. My consinment no. is Z04461203. My letter donot reach on destination till date i.e. 09 jan 2010. I have asked local dtdc office several times. Which is placed at N.H. 4, FARIDABAD.

DTDC COURIER COMPANY — Non delivery of consignment

A consignment bearing no M 50758801 was send to me from Mumbai on 22nd Feb 2010. It reached dehradoon office of DTDC on 26th Feb 2010. It has not been delivered to me till date. The delivery is to be made to Srinagar Garhwal which is only 150 odd kms from Dehradoon.

DTDC's partner in U.S., namely Eastern Connection is like unknown company in U.S., so you can guess the status and service of both these companies. As a normal person, I work on weekdays from 9-5, I expect eastern connection to deliver after 4 (as my brother will be home after school), or deliver during weekend, they said they start leaving warehouse for delivery only after 9 and they wrap up business before 4, and no weekend service. They lied that they made third delivery attempt, and when i told them that they made only one attempt till now, the guy over the phone,[protected] would lie and, despite my full effort to acquire the packet, he said he gonna return the package. Then my spouse called the same number, this time picked up by a woman, again lack of professional reception, after requesting to her to pleaseeee hold it and brother will pick up the next day, she said goo nowwww, it is open 24 hour. So brother went to pick up 48 lb stuff and came back choking and puffing, which actually was paid for door-to-door delivery.

Boycott DTDC, Boycott those who lack professionalism, Jay Hind...

sir,

I am not satisfied with ur sevice due to your jamshedpur branch in very lazy and unresponsable my doc. no p12632985 was come hear on 17june and back on same day but they are not call to me once time for my courier .it is very sorrow for me .
please take it seriopusly


somnath patra
kandra
jamshedpur

Dear sir,
i am totally disappointed with your DTDC courier service which is providing to our company(Hayat communication at lucknow circle) because i had send my courier to bangalore and gujrat(docket no-Z17617953 and 54) on 12th of Aug 10 but so far it is not deliverd so i am decided to cancell the contarct with our company but pl revert the status of said consignment where it is if it is not deliver.
Br/
pankaj kumar
Project manager
hayat communicatio p ltd

DTDC Courier Service — Negligence in delivery

DTDC Consinment no. B72152563 , it is started from bangalore on 17/05/2011 for Varanshi(up) Reached to varanshi on 20/05/2011 till date it is not delivered after talking in the varanshi office from first day. they wanted teliphone no. of addressee I have given on the same day. Always saying it will be delivered to-day. the purpose of sending the material on occasion has been spoiled due to negligence. I want to know who is responsible and why he has done. I donot know when my thigs will be delivered, get it delvered immediately.

DTDC Courier Service — Mobile stolen

D08096671 this was consignment thru which lets buy cmpny send me a mobile but in the route mobile was stolen by this dtdc nd placed 2 fena soap manufactured in uttrakhand and tempered parcel handed over to us.we hav filed an fir and hav send lots of mails but no response till now.what can we do now?

DTDC Courier Service — Having Problem with the consignment received

I booked a parcel from Noida to Basti the consignment number is Z74843402 booked date 0n 30-Oct-2012,
They claim to reach the parcel in between 50 hr. But it is still have 6 day from the day of booking and it is still not reached to the destination.
Please take needful action.

Status image is attached.

Usually if any courier is sent it takes 3-4 days maximum to reach its destination, however i am surprised to that a parcel sent on 31/10/2012 from Goa to Pune which still has not reached. I have been trying to track this for the past 2-3 days without any results. It seems that this company is the most busiest in the worlds and all the employ's are even more busy, no one bothers about the customer after the money has been given. Neither the phone no given in the web site is correct and the information.

Online tracker shows some emotional relief that the consignment has been delivered on 5th Nov 2012 which is not true.

I have been asking for the DRS copy to be mailed which has no meaning to them. I think the company grown and now is moving towards its end...sooner it happens better for the customers.

Shipment No: B88764892
Address Sent: Digital Age, Retail Private LTD, Village Kuruli, Chakan, Pune

Dtdc Courier & Cargo — Courier not delivered

I have booked courier to deliver from Pune to Bangalore on date[protected].
but same has not been delivered till now. please look into it.

CN Number: P36818851

Courier come in 24 hour but not done till 48 hour

Courier from culcutta to nagpur special delivery committed that comes in 24 hour but not come in 48 hours I can call the courier service manaer said that the courier in come till evening dated 19 may but not come . Consignment no. Is V10125342 please give report .

Document Not Yet Deleivered & Return Due No Service

Return of document due no service so kindly Give amount.. P.O.D NO- K77455225

I HAVE MAILED ONE VERY URGENT LETTER(CN-- P[protected]ON 01/02/2011 AT 5 PM
FROM WAI, SATARA BUT IT IS LOST AND NO ONE IS GIVING ME REPLY ABOUT IT PROPERLY.
BUT ONLINE SYSTEM IT IS SHOWN IN TRANSIT.
SINCE LAST TWO DAYS I AM CONTINUOUSLY TELEPHONING VARIOUS REPRESENTATIVES OF DTDC BUT NO AVAIL.
NOW I WANT IMMEDIATE COMPENSATION FOR THAT LETTER FOR WHICH I HAVE LOST A LOT IN MY BUSINESS.

THANKS,

BISWAJIT RAY
[protected]
[protected]

i couriered certain things on 27/5/09 from G.S stationaries, BTM 2nd stage, bangalore to Ranchi. The booking guy didnt knew the exact fare and he took less money from me, after a couple of days he called me and said that i will have to pay more. since i shifted from bangalore, i told him "i cant pay there, u send the courier i will pay in ranchi". after that he didnt call. now i am unable to track my courier and calling in headoffice everyone is giving me a phone no. which is useless. the courier contains item worth 15000. i am very tensed. please track my courier from booking centre and send it, i will pay the rest amount in ranchi.
consignment no: B53158871
Booking centre: G.S Stationaries, No.6, 7th Main, N.S. Palya, B.T.M 2nd stage, Bangalore- 560076