[Resolved]  DTDC — conversation with DTDC and DIMTS

Surajit Roy <surajit.[protected]@dimts.in> Add to AddressBook
To: Rakesh Mahajan <rakesh.[protected]@dimts.in>, Subject <[protected]@dtdc.com>,
"[protected]@dtdc.com" <[protected]@dtdc.com>
Sent Date: Thu 13 August 2009 [9:47:52 AM]
Received Date: Thu 13 August 2009 [9:49:31 AM]
Subject: RE: what a poor joke...

What about this specific case? Who is looking into it?

with regards
surajit roy
Chief -Operations & Bus Concessions
DIMTS

From: feedbackdl
Sent: Wednesday, August 12, 2009 6:46 PM
To: [protected]@dtdc.com; Jasleen Kaur
Cc: Surajit Roy; A K Singh; Anuj Laroiya
Subject: FW: what a poor joke...

Dear Varun,

Any call for issue of pending 48 NCRs.


Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Wednesday, August 12, 2009 6:37 PM
To: feedbackdl
Subject: what a poor joke...

sir i m sorry to inform u that once again i found a little more jokey... the reason is that yesterday a courier boy named rajiv( mobile no.[protected]) came to my residence without prior intimation to me around 3 or 4 in the afternoon but i was unavailable that time and could not met him. he left his contact no. with my dear one. when i contacted him today in the morning he said 'i cant come once again to ur doorstep and dont compel me. i m not responsible for the same u can complain anywhere" when i asked the reason he told " i cnt come through bicycle" ...
what a funny statement.
i m helpless once again. kindly look the matter seriously because more than one month have already passed in such simple procedure.
now what can i do? kindly let me know...
thanks.
regards
Akhilendra Nath
[protected]



From: feedbackdl <[protected]@dimts.in>
Subject: RE: Where's my DL
To: "[protected]@dtdc.com" <[protected]@dtdc.com>, "Jasleen Kaur" <[protected]@dtdcintracity.com>
Cc: "Akhilendra Nath" <akhilendra.[protected]@yahoo.com>, "Aditya Kumar" <aditya.[protected]@dimts.in>
Date: Monday, August 10, 2009, 11:57 AM

Dear Varun,

Pl reply/ issue NCR.

Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Thursday, August 06, 2009 11:19 AM
To: feedbackdl
Subject: Where's my DL

Sir i 'v already visited two times after my earlier mail (see below) to the concerned office at Mall Rd.but could not get so far my DL. Two days ago Mr. Bhaskar from[protected] no. asked me about status and told me to let me back the real picture. still i m waiting but no one has approached me till now. i m really surprised about the system and unable to find my DL. kindly go through the whole matter and give my DL by the earliest.
thanx
Akhilendra Nath

--- On Wed, 7/22/09, Akhilendra Nath <akhilendra.[protected]@yahoo.com> wrote:

From: Akhilendra Nath <akhilendra.[protected]@yahoo.com>
Subject: Regarding Poor Service
To: [protected]@dimts.in
Date: Wednesday, July 22, 2009, 7:06 AM

Entirely fake. The whole system of delivery of DL at the residence of the holder is extremely poor. My DL(cash receipt bearing no. NM -- 21283 dated 07/07/2008) could not reached at my residence, even nobody has approached yet. After a fortnight i contacted the concerned person( Manisha Rani) yesterday(21/07/2009) at Mall Rd. Office, she told it will take atleast another week, so come by next week.This is the real picture of delivery system. Even till now nobody has contacted me on my cell phone.Then what's the relevence of that no.
Lastly my saying is to deliver my DL as early as possible and try to make accountable all the concerned persons for the huge success of this pilot project. My best wishes to the entire team if it prevents the grievances of the customer.

Akhilendra Nath