DTDC — Pathetic Courier Service of DTDC

Dear Sir,

I m writing this Letter against one of the worst courier services, as I think DTDC is the black spot on the name of the courier services.

This is the second time I have suffered from this company. First incident was when I had couriered a Book to Guwahati from New Delhi and it reached the destination after 2 weeks. The book was couriered through DTDC with the intention that it would reach the concerned person on time and help her appearing for an exam for which the book was required. However due to the shoddy service of DTDC the whole purpose was defeated.

The second case is the latest one where we as a Corporate Organisation (KnowledgeWoods Consulting Pvt. Ltd.) had to deliver a packet of Study Materials to Mumbai from Delhi. It was booked from Delhi on 15th September, 2008 with the expectation that it would reach the destination in Mumbai if not on 16th Sept, 2008 but definitely on 17th September, 2008 and the materials were required at our client’s end in Mumbai from 18th September, 2008. However, once again DTDC has proved that they are not only the worst Courier Service Provider but also the most irresponsible and a bunch full of illiterate people. My courier which was addressed to Mumbai from Delhi reached Chandigarh on 17th September, 2008 and from Chandigarh to Amritsar, and I have no clue right now where the packet is at present (18th September, 2008).

Due to this careless and pathetic service of DTDC, we as an Organisation have lost face in front of our client and also suffered some additional financial loss as I had to take the help of another premier courier service company and sent some additional materials from Delhi to Mumbai. The Other Premier Courier Service Provider booked the materials on 17th September evening at 8:30 pm and it reached the destination in Mumbai on 18th Sept, 2008 at 10 am.

As on one hand I am really thankful to the Other Premier Courier Service Provider, on the other hand I am planning to move the court against DTDC and also publish it in a premier newspaper and news channels so that they would not be able to harass other people who in faith use their service.

I am still unable to locate my materials which were sent through DTDC.

I demand an apology letter from DTDC .

However, I am absolutely sure that no action would be taken against this complaint because if actions would have been taken I don’t think such pathetic service would have been provided.