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[Resolved]  DTDC Courier — DAMAGED COMPUTER

I booked One computer with Scanner and CPU booked from following place to
Bhilai/Durg Pin 490009
DTDC Courier & Cargo Ltd.
Vashi(1) / MF 129
Mumbai/Navi Mumbai
Phone No. 3918 3434/8484/9494
Vide Consignment Nod 00236537 Dt.05.05.08

When booking of the consignment self visited above office and meet
Mr.Ashok Cheriyan (Mobile No.[protected]) personally requested him to
take care of consignment in proper way Unfortunately following things happened

1. Received at Bhilai with badly damaged condition of boxes and product
2. Your Bhilai office people not aware the contents in the box.
3. Your Bhilai office people are not aware whether it was Insured or
not.
4. We refused to take delivery of product
5. Your Bhilai office dispatch this consignment with transporter no
DTDC person visited along with our consignment

In-spite of given instruction and packed as per the requirement DTDC
damaged our productExpectation from DTDC
Without further delay please provide us the our product dully repaired
only from HCL or new product from HCL

In this regard i given mail up to CMD level but no one taking intrest

Best Regards
SACHIN BOKILWAR
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments  5 CommentsShareTweet

Comments

Dear, DTDC PLUS Officials, Head Office, Bangalore



I sent one computer system from Vijayawada to Patna on[protected] with DTDC Plus consignment No. D0133006. The system was dispatched at Patna in damaged condition. The same was reported to DTDC staff at Patna and Vijayawada . As per their suggestions I got it repaired by Compo services, Patna and their Bill dated[protected] for Rs. 4920/- was submitted DTDC Vijaywada Office on[protected] for reimbursement.

After the incident, I contact DTDC Office Vijayawada several times through E-mails, Letters, and Personal Visits. But they have been assuring me that they will reimburse the above damage cost. But till now they did not pay any amount.



I am attaching here with the following.



1. Photos of damaged Systems

2. The E-Mails sent to DTDC PLUS Office, Vijayawada .

3. Compo services Bill.

4. The Letters Submitted to DTDC PLUS, Vijayawada .



This has shown that how much care DTDC PLUS is taking towards the customer complaints. I am totally dissatisfied with the services and attraction paid by DTDC Plus, Vijayawada . Now it is my finial report, complaint and appeal to DTDC Plus, Head Office, Bangalore and I request you to do Justice at the earliest.





Regards,



K. NARASIHIMA RAO

# 44-15-12,

BUDAMARUKATTA

LENIN NAGAR, GUNADAL,

VIJAYAWADA-520005 (A.P)

PH : [protected], [protected].

DTDC Courier — DAMAGE COMPUTER

WE WONE THE CASE FROM BELAPUR CONSUMER COURT STILL DTDC IS NOT PAYING OUR MONEY
WHAT WILL BE NEXT LEVEL ACTION
BEST REGARDS
SACHIN BOKILWAR
[protected]
Dear sir/madam,
My name is pundreek chaturvedi and I am from delhi. I am extremly sorry to inform you that the services that you provide are very disappointing, because of your courier services survived by 10 min of what would have been a major business loss to me. To explain you in full about the incident, my parents from jaipur sent me a courier informing the agent Mr. vijay modi ph num: [protected] to deliver the courier in the morning saying it's urgent. when in the morning we called him he said delivery boy is on his way and will reach before 4pm. On calling him again at 4pm, he gave us a number of Mr. Irfan[protected]. No one answered on that number.By calling him again and again, the call was put on hold, without answering. At 5pm I got the courier, which was supposed to reach by 12 in the afternoon.It has been a very unfortunate and disappointing experience twice with the company. Please take immediate action against the franchise.
Regards,
Pundreek

Than
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Dear, DTDC PLUS Officials, Head Office,

while sending courier, your branch employees it self telling like our delivery boys are theafs. sand your couriers through dtdc plus. it will be sacure.
but it is proved that your dtdc plus service also unsecure and waste. this has shown that how much interest your are showing to your customer.

I sent a chocolate from hyd to vijayawada. your service centers/delivery boys din't leave that too. they sent simple cover alone to destination place.

Regards,
Mahesh

missing my parcel

Our Consignment Number is Z46951807 booked at NOIDA (U.P) dated 19/02/2015.but to till date we are not received our consignment.As per your tracking result Consignment has been delivered but we had not received any Consignment.

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    DTDC Courier & Cargo
    Customer Care Service
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    12%
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    DTDC Courier & Cargo Phone
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    DTDC Courier & Cargo Address
    DTDC House, No. 3, Victoria Road, Bangalore, Karnataka, India - 560047
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