[Resolved] DTDC Courier Service — Non-Delivery/Non-Returning of Consignment
I booked a consignment at 2.30 p.m. on Saturday the 14th March at DTDC AS Rao Nagar office. It was addressed to Mr.R.Milton Rolux, Ambasamudram - 627491. The receipt number is: H58205932. When I asked about the delivery date, I was told that it will reach the addressee by Tuesday the 17th March- latest by the evening. But it has not reached the addressee and later I came to know that they have closed their office there. I was not informed about the closure of the office. When contacted their branch office at Tirunelveli which is about 35 KMS away from the place, there was impolite answer saying that if you are interested, you come and collect it from here.
I made three complaints one on 19th March, second on 24th March and third on 30th March.
For the first mail, they asked for details and I provided. Then there was a call from local office saying that the consignment returned and I can go and collect from the office where I booked the consignment. When I went there, they were not able to locate it and told me that the person who called alone knows about it. I made the third complaint for which there is no response at all.
This is the way this company behaves and treats their customers.
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Aug 14, 2020Complaint marked as Resolved
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