DTDC Courier & Cargo Complaints & Reviews

I have a complaint against the DTDC Courier Services. I had mailed a courier (which was an important and urgent document) on the 3rd of August from Bangalore to Jammu. The consignment number of the product is B55337439. They promptly took the product for delivery. However, when I didn't get confirmation from the supposed receiver about the arrival of the document even after 10 days of sending, I inquired about the product from the customer care number in Bangalore. They said that there was no DTDC Courier service in Jammu (Katra Vaishnodevi) so the document was being rerouted and that I would get back the document by the 18th of August. However, when it was 23rd of August and I still hadn't got the document, I inquired again and they said the product was in Bangalore and would be delivered. However, I still didn't get the product and I raised a complaint on their website complaint form.

http://dtdc.in/subpages/tracking/trackfeedback.asp

The site claims that all problems will be addressed in a day. The reference number is CFD0023810.

I called up the customer care again on the 1st of September and they said that they didn't know where the document was.It is 3rd of September today and I have no idea where my parcel is.

When I called up the customer care today, they said they were still looking for the parcel.

I have two complains here:

1. Why did they take the parcel when they knew that they didn't have the resources to deliver it?
2. Does it take 1 month to locate a document?

My friend needed the document URGENTLY and had to suffer a huge loss because of its non-delivery. I request that some action be taken for the same.

I had booked a document delivery on 17th August 2009 from hyderabad to be delivered to gurgaon through dtdc's franchise at Tarnaka, secunderabad. The document was sent vide consignment no.H63714271. The document has not yet been delivered nor returned to me. The return reason mentioned by them is 'Office closed'. However, the person to whom it was supposed to be delivered(my sister) was not even called and intimated, even though the phone number was mentioned on the envelope.
From 21st August, I am enquiring almost everday at the local office - they are not at all cooperating with me and asking me check every other day. They are not even bothered to track where the document is lying. Even, my sister has been contacting the local office at Gurgaon, where the response is similar.
I am amazed to see that, the local office seems to be, netiher bothered about the customer's sentiments, nor about the company's reputation.
I want the document and the money taken for rendering the service to be returned to me immediately.

Regards,
Sudeep Sen Sarma
#[protected]

Hi Sir,
I have booked a consignment to the following address "National Securities Depository Limited 3rd Floor, Sapphire Chambers Near Baner Telephone Exchange Baner, Pune - 411 045. Tel:[protected]". That is for change of pan card application. Over the consignment I have clearly mentioned all the details. I booked it on 13th Aug 2009. I have been tracing it for last one week but there is no use. I called to NSDL department and asked about my documnet(consignment), they say they nevere got my documents. This document I have sent from Hyderabad DTDC courier office, located in Madhapur, it's phone number is[protected]. When I contact these guys they say, it is delivered, but they didnt give me any acknowledge number also. Please do needful for me.
The DTDC is misleading me. Not responsible for my consignment.
Please help me.
The Consignment number is H63368604
Regards,
Venkata Ramana Reddy,
[protected],[protected].

This is regd my parcel number V01918602, this was Rakhi and was sent on 03/08/09 to Himanchal Pradesh

Firstly I was misguided by DTDC staff when it was a no service area
Secondly DTDC charged me Rs120 for the fast delivery

When I went to register the complaint in there office at sector 8 Noida there was no Operations Manager available to take the complaint however after sometime Mr Abhishek Mishra sales manager ensured that he will keep me updated about the parcel but I haven't heard from him since, he promised that the parcel will be delivered back, after that I wrote to their email address CSS.[protected]@dtdc.com and the reply that i got was apalling as they really dont care how much trouble they have caused the customer, I contacted couple of lawyers and as per them the Indian judiciary system is so non customer freindly that my case would have taken around 1 year to get sorted...

Dear Sir / Madam,

My self Ritesh Jain S/o Sh. Rakesh Chander Jain from Nakodar - 144040 Distt. Jalandhar Punjab.

My firms name is Jain Advertisers, i m running a courier business since 2003 in nakodar. My service tax registration number under courier service is ADPPJ6290FST001

I was applied a franchise for DTDC COURIER & CARGO LTD. for Nakodar & Shahkot (Distt. Jalandhar)

For...

Dear Sir,

I had booked one packet(small) on 30/7/09 for delivery at Leh at DTDC office at Sunder Vihar New Delhi vide Consignment Note Z93571188. I was charged special charges for Leh as packet was to be sent by air. DTDC did not deliver this packet in time and relevance of same was lost. On checking with DTDC tracking system, this consignment was being shown "IN TRANSIT". Enquiries made at DTDC office at Sunder Vihar office evoked no reply. A complaint was lodged on DTDC website vide no FDB0028930, which was replied that there is no service for Leh and your packet is being returned on 20/8/09. It may please be noted that DTDC web site is showing office address at Leh and its offices are accepting consignments for the destination. Even after reminding number of times to local office and to customer service, it seems DTDC has turned deaf/ blind and are not listening/looking into consumer complaints. I request you to highlight this casual approach to concerned and get my expenses incurred as special charges and consignment back.

Hi

I have recieved a courier from DTDC shipment no. Z94130730. The packet was opened some sweets were taken out from the packet and repackaged and delivered. I am really disappointed with this.

Complaint regarding DTDC . I sent a courier through DTDC courier service on 11/08/2009 to Ramgarh, Jharkhand. On 19th August 2009 packet delivered by DTDC. But from packets some goods are missing.
How pathetic the Services provided by DTDC.
Consignment no : Z96355544
I have raised complaint and also sent email to Ranchi branch ...

Please advise

Thanks
Lowkesh Singh

Hello,
Its very sad to inform that you people are never being able to meet your commitment with your customers.Why you forget that ur selling service??
Every time I am using DTDC, parcel never reach on time.
In dis month, I used your service twice 1st was normal & another was DTDC Plus but both of the time the parcel did not reach on time!!!
How you afford to forget that when a person is sending a parcel, his/her emotional attachment is conjoint?
And whenever I am speaking wid the a person responsible, he/she is tranfering the responsibility on other's shoulder & giving me another no to talk with!!
In this way I talked with 4 persons exhausting my phone charges and at last the person called Vikas Patel, the regional head of DTDC Plus in Ahmedabad, Gujarat, with the no [protected] is telling me that your money will be refunded!!
What is this??
Again It was there that within 26th july a scratch card will be offered to customers using DTDC, but that is also proving to be fake..
Now tell with so many unethical practices, Undelivered promises, can your company survive??
I want reply.
Shipment no was-A01884388

Courier through DTDC was sent from Navi Mumbai on 31st July'09, it is yet to reach Hyderabad. On 8th Aug'09 someone from DTDC called me to say that I would have to come & collect the courier from DTDC office. DTDC says it does not service in my area which is just 1 km from the DTDC branch outlet.
Even after speaking to the Manager of main branch DTDC, nothing happend. I wrote mails to DTDC Hyderabad Regional office & DTDC Bangalore main office but in vain.

DTDC is yet to hand over my consignment, even though DTDC has been duly paid for the service.

DTDC seems to have no care or concern for their customers. Its better to give opportunities to developing & small Courier & Cargo carriers as it seems the bigger once DONOT BOTHER about a few small customers like ME & YOU.

Surajit Roy <surajit.[protected]@dimts.in> Add to AddressBook
To: Rakesh Mahajan <rakesh.[protected]@dimts.in>, Subject <[protected]@dtdc.com>,
"[protected]@dtdc.com" <[protected]@dtdc.com>
Sent Date: Thu 13 August 2009 [9:47:52 AM]
Received Date: Thu 13 August 2009 [9:49:31 AM]
Subject: RE: what a poor joke...

What about this specific case? Who is looking into it?

with regards
surajit roy
Chief -Operations & Bus Concessions
DIMTS

From: feedbackdl
Sent: Wednesday, August 12, 2009 6:46 PM
To: [protected]@dtdc.com; Jasleen Kaur
Cc: Surajit Roy; A K Singh; Anuj Laroiya
Subject: FW: what a poor joke...

Dear Varun,

Any call for issue of pending 48 NCRs.


Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Wednesday, August 12, 2009 6:37 PM
To: feedbackdl
Subject: what a poor joke...

sir i m sorry to inform u that once again i found a little more jokey... the reason is that yesterday a courier boy named rajiv( mobile no.[protected]) came to my residence without prior intimation to me around 3 or 4 in the afternoon but i was unavailable that time and could not met him. he left his contact no. with my dear one. when i contacted him today in the morning he said 'i cant come once again to ur doorstep and dont compel me. i m not responsible for the same u can complain anywhere" when i asked the reason he told " i cnt come through bicycle" ...
what a funny statement.
i m helpless once again. kindly look the matter seriously because more than one month have already passed in such simple procedure.
now what can i do? kindly let me know...
thanks.
regards
Akhilendra Nath
[protected]



From: feedbackdl <[protected]@dimts.in>
Subject: RE: Where's my DL
To: "[protected]@dtdc.com" <[protected]@dtdc.com>, "Jasleen Kaur" <[protected]@dtdcintracity.com>
Cc: "Akhilendra Nath" <akhilendra.[protected]@yahoo.com>, "Aditya Kumar" <aditya.[protected]@dimts.in>
Date: Monday, August 10, 2009, 11:57 AM

Dear Varun,

Pl reply/ issue NCR.

Regards,

R Mahajan
From: Akhilendra Nath [akhilendra.[protected]@yahoo.com]
Sent: Thursday, August 06, 2009 11:19 AM
To: feedbackdl
Subject: Where's my DL

Sir i 'v already visited two times after my earlier mail (see below) to the concerned office at Mall Rd.but could not get so far my DL. Two days ago Mr. Bhaskar from[protected] no. asked me about status and told me to let me back the real picture. still i m waiting but no one has approached me till now. i m really surprised about the system and unable to find my DL. kindly go through the whole matter and give my DL by the earliest.
thanx
Akhilendra Nath

--- On Wed, 7/22/09, Akhilendra Nath <akhilendra.[protected]@yahoo.com> wrote:

From: Akhilendra Nath <akhilendra.[protected]@yahoo.com>
Subject: Regarding Poor Service
To: [protected]@dimts.in
Date: Wednesday, July 22, 2009, 7:06 AM

Entirely fake. The whole system of delivery of DL at the residence of the holder is extremely poor. My DL(cash receipt bearing no. NM -- 21283 dated 07/07/2008) could not reached at my residence, even nobody has approached yet. After a fortnight i contacted the concerned person( Manisha Rani) yesterday(21/07/2009) at Mall Rd. Office, she told it will take atleast another week, so come by next week.This is the real picture of delivery system. Even till now nobody has contacted me on my cell phone.Then what's the relevence of that no.
Lastly my saying is to deliver my DL as early as possible and try to make accountable all the concerned persons for the huge success of this pilot project. My best wishes to the entire team if it prevents the grievances of the customer.

Akhilendra Nath

I have send a courier via DTDC courier Services on dated 28th July 2009. They said this courier will be delivered to the consignee with in max four (4) Days. But till date 12th August 2009 the courier has not been delivered to the consignee. When I am asking about the status of this courier they misbehave with me and said do what ever you could do. This courier has very important documents, which must be delivered on 4th of August 2009. It causes a lot of suffer to me and mentally I am harassed by them. Kindly advice me what to do against them.

my courier no:[protected]..i not yet recived my courier from 27.07.09. from chennai.I make so many phone calls to chennai office, trichy office. but there is no single responce from ur side.then i make phone call to coiambatore office. they give me a mobile no. but that noumber also fully ringing...
some staffs name also i know...pls take immediate action .i am totally upset because of your people's.
pls don't cheat the coustomers.from chennai to mannargudi just 300 km only

From:
"[protected]@dtdc.com" <[protected]@dtdc.com>
Add sender to Contacts
To:
manishbirla...

Dear Sir,

We regret for the inconvenience caused to you in this regard .I have informed our Mumbai office to get in touch with you for detailed explanation in this case .

Thanking you and Assuring you of Our Best Services .


Regards
Sunitha
National Co Ordinator DTDC PLUS/BFSI
Chairman's Office
M:[protected]

manishbirla...

01/07/2009 12:38
Please respond to
manishbirla...

To
[protected]@dtdc.com
cc

Subject
Re: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]

Dear Madam,

Its been more than a month now. I would like to know the progress of this case.

With Regards,
Manish

--- On Sat, 5/30/09, [protected]@dtdc.com <[protected]@dtdc.com> wrote:

From: [protected]@dtdc.com <[protected]@dtdc.com>
Subject: Fw: [Fwd: Refund of DTDC Service Charges & My Consignment value]
To: manishbirla...
Date: Saturday, May 30, 2009, 3:46 PM

Dear Sir,

We acknowledge the receipt of you mail ..

Our Mumbai Office has taken up this case and in the provess of investigating .Request you to kindly bear with us and we shall update the final status shortly .

Regards
Sunitha
National Co Ordinator DTDC PLUS/ BFSI
Chairman's Office
M:[protected]

----- Forwarded by Sunitha/DTDC on 30/05/2009 15:48 -----
"[protected]@dtdc.com(Mrinal)" <[protected]@dtdc.com>

29/05/2009 21:24

To
"Sunitha (National Co-Ordinator BFSI)" <[protected]@dtdc.com>
cc
Subject
[Fwd: Refund of DTDC Service Charges & My Consignment value]

-------- Original Message --------
Subject:
Refund of DTDC Service Charges & My Consignment value
Date:
Fri, 29 May 2009 15:45:51 +0530 (IST)
From:
manishbirla...
Reply-To:
manishbirla...
To:
[protected]@dtdc.com, [protected]@vsnl.com, css.[protected]@dtdc.com, css.[protected]@dtdc.com, css.[protected]@dtdc.com
CC:
css.[protected]@dtdc.com

Note:- Printout of this letter can be obtained from the attachment sent with this email.

Dear Sir,

I am a customer of DTDC through Borkar Enterprises located @ Jogeshwari East, Mumbai. The firm incharge is Mr. Mahesh ( Mobile No. [protected] / Landline no.[protected]. I had sent a Philips 17" CRT Monitor to one of my customers in Hyderabad last year through DTDC which was successfully delivered by your company in time. Thinking that i would get the same kind of quality service, i had sent another consignment for delivery to another customer in Ramchandrapuram town located an hour’s drive or two from Hyderabad, in the same state of AP.

However this time i am not at all happy with your services.

It is a *dtdc plus* service with consignment number D01090502, booked on Saturday, 7th February, 2009. It was supposed to reach the next week around 10th (Tuesday) or 11th (Wednesday) February. The consignment was a Lexmark All-in-one Scan / Copy / Fax / Printer, 2 yrs old valued Rs.2000, @ the time of auctioning it to my customer Mr. V.V.V.Saibaba in Ramchandrapuram. It was packed in a modified Sony Home Theatre Carton. This customer originally planned to buy a new Printer for his children, but due to last minute Budget constraints, buyed my printer.

But it hasn't reached till date.

For reasons / explanation, i called up Mr. Mahesh and he said that the consignment seems to be stuck in some random inspection-octroi checking done @ a tollgate in / near Hyderabad. After a few more follow-ups he referred me to Mr. Anand ( Mobile No. [protected] ) of DTDC Mumbai, who had been to Hyderabad for the same problem. The truth was, that in a group of 47 consignments, 7 were missing OR not picked up by your fellow personnel from Konark Express @ Secunderabad railway station. Out of these 7 consignments, 1 of them was mine.

Your Hyderabad office branch seems to have filed a FIR, after a letter of request was drafted & presented to GRPF @ Secunderabad station. I have that letter Xerox copy bearing a GRPF receipt stamp with a signature & some 1st week of March date, but surprisingly this DTDC drafted letter doesn’t have any reference number & date, which official letters usually have on their letterheads. I doubt & hope this letter is not a fake one, specially drafted for me !!!

But, I don’t have the GRPF FIR Report copy.

I got a envelope containing this letter somewhere on a weekend in 1st week of April, physically from Mr Mahesh, because he himeself had been to his native place for 10 days in 2nd-3rd week of March & another 3-4 days weekend Off in Panvel. He is the sole in-charge of Courier services in his own firm. So a follow-up with him was a little bit difficult. He stated that this kind of problem has happened for the first time in his business & he himself is not sure of the DTDC documental procedure.

Along with this letter, I got a

1. Dot Matrix Printout Draft letter for DTDC Refund, stating that the consignment was successfully delivered but not in time whereas in reality from above, it hasn’t even reached your Hyderabad office, so forget about time commitment & delivery.

2. A Dot Matrix Printout RECIEPT / CREDIT NOTE is also attached alongwith.

It seems that the Draft Letter for DTDC Refund body matter should state the correct reasons, for which either you have to send me the letter / form @ my physical mailing address OR let me know from where I can download it ( from the DTDC website ). I will get Mr. Mahesh’s signature & his firm seal on this letter / form, if required & submit this letter with other documents, directly to DTDC office, instead of getting it done through Mr. Mahesh. Please let me know the process of submission.

I was not sure of the Timeframe in which I am supposed to respond, because I was fedup of the lengthy process from your side.. However most of the time of 3 months have been eaten away from your side, so I would like you to Refund me the service charges amount of Rs. 516 + the price of my printer Rs.2000 ( for which the invoice sent to the customer is attached ) which I have to pay back to my customer. I would also like to know the timeframe for getting this refund & whether it will be by Cash / Cheque.

I am also not sure, whether your Mumbai or Bangalore office will grant me the Refund, so by default, since your Bangalore office is the main Branch, this letter is addressed to it.

This time, if I don’t get any positive response from your side, not only will I ever use any of your services, but also would stop recommending your service to any of my personal & business contacts.

Awaiting your speedy response,

Thanking You,

With Regards

Manish Birla

A courier was sent in DTDC courier located at SDA MARKET, DELHI to State bank of India, Sahakarnagar, Bangalore vide shipment number Z94293162 on 27 Jul 09. Even on 10 Aug, after 15 days, the consignment is still not delivered. On enquiry on 10 Aug 09, the Bangalore office said they just despatched it to the bank. The important documents on House appears to be lost in transition.
DTDC is supposed to be a internationally acclaimed courier but the Delhi office was very arrogant and refused to divulge reasons for delay.

Hi,

I sent a courier through DTDC with the way bill no. B55123178.It was rakhi which was sent.But till now thecourier did not reach the place. It was couriered from Bangalore to Delhi.The online status shows that it reached Delhi the very next day. After that the courier agents were playing passing passing between the two-three courier offices in Gurgaon itself.I dont know what for they ask to mention the contact number.Noone called on the given number informing that the courier has reached.Moreover, after tracing down on net when we went to take the courier, we were told it has been moved to so and so office.This passing game is still being played. When launched a complain they came to a solution saying that the address is not valid, an AIR FORCE address(thats where the courier was sent) is not valid.

I am highly dissatisfied with DTDC courier service. I had sent a courier of gifts for Rakhi to my relatives in Lucknow on 3rd of August. But the parcel has not been delivered as yet. The number is Z96265786. DTDC promises the delivery on next business day. It seems to be highly unreliable courier service. Its help line numbers are not working. Its tracking link was also not operational yesterday. The poor customer is left with no information.br...

consignment no z93405325 dated 25 th july 2009 booked at ludhiana centre of punjab has been lost by the local delivery boys of janak puri centre. this shows how careless are these delivery boys. janak puri franchise not cooperated on its own. it did not felt their responsibility to inform the concerned. i had to part with large amount on account of telephone calls just to fifnd out that the consignment has been lost by the local janak puri franchise of dtdc(c4e/361, janak puri, new delhi 110058). WILL DTDC COMPENSATE AND REIMBURSE THE MATERIAL/MENTAL LOSS?

The parcel was not delivered by the courier service. The parcel has come to the dtdc branch sec -17 gurgaon and after giving the information it has been sent back to sec 14 office. When i approach there they have already send back the parcel to delhi office when i have asked to delhi office after 2 days they have told it has not been recieved in delhi office. I have called several times talked to different officials but they have only provided me just another contact no but no one has given me the proper status of my parcel.

Consignment no-B55123178

Despite paying for the two-day delivery service to DTDC, my Rakhi was not delivered to destination after 6 days. My tracking no. is Z95930902. DTDC do not care at all about the sentiments of common people and are just a money exploiting company. The tracking information also is showing wrong destination despite of the correct PIN no. I wonder if they will deliver it at all. Strict action should be taken against them. The data shows that this is the 95th complaint against DTDC. I am wondering what the consumer complaint forum is doing about it. I would like to get compensated for this inconvenience that they have created to me and my family.

I request you to take it very seriously, else this site will just become a place to express anger with no results.

Thanks
Aloke