Easy Cabs - Bangalore — Poor service

 
13 Reviews
Bangalore, Karnataka, India
 mailrohithv
I had booked an Easy cab for an airport drop and had an horrible experience.

1. When I called up the Easy Cabs Call Center to re-confirm my booking the previous night, I was put on an call waiting queue and got disconnected after a while. I tried several times calling again and again but the call never got connected.
2. The cab arrived 20 minutes late for pick up inspite of telling the cab driver that I need to catch a flight
3. The sms on the cab driver details came 4 hours after the pick up time
4. Inspite of coming 20 minutes late for pick up the cab driver goes on searching for the fuel station at 4 am in the morning with passengers on board
5. This caused me so much of nervousness due to the carelessness of the driver and the Easy Cabs
Complaint comments  12 Comments     Updated: Share0Tweet0

Comments

Today,

I booked a cab at 4:00AM in the morning for pickup from HSR layout to Cantonment Railway station at 7 30 in the evening. They said they will update the details 30 minutes prior the schedule time. At 7:00 clock they say there is no cab.

What kind of service is there where can i get a cab in 30 minutes time. They should atleast inform when we book the cab or say upfront here is no cab in the mornign itself.

If they cant provide cab with 13 hours buffer why the hell they have teh cab service. It is disappointing and ridiculous
The easy cabs service is real BULL . I can give dem as much bad words as i can. Yesterday nyte i had bookied a cab from m g road at 10:00 PM and when i called easy cab at 10:10PM, they said that cab will reach in ten mins. After 20 mins of long wait, i again tried to call back and den I was put on hold and no one came back for 5 to 7 mins.

In future I wont do a mistake of booking an easycab. You guyz be aware of it. This bloody easycab is not et all easy and non reliable.

I got a message at 11:00PM after i reached my home. I haven't experienced this with any other cab services in town. Next timke wot i'll do is, i will book a cab and won't board it. Let's see how do they escape from this. when ever i will see an easy cab, i will put a nice scratch on that car.. bloody holes
I would like to inform all of you that Easy Cab Drivers are not at all trustworthy...
today morning (07th August 2010) at 09:45am with car no KA-03 4544 with sticker no 604 was following me from Race course road till my office in Indiranagar... He was misbehaving and doing all stupid action, i warned him twice near M G Road he was not at all ready to understand and doing the same till i reached office..., which was not at all acceptable for me... It means now that city like BANGALORE, girls cannot go alone here and there... I tried calling EASY CAB to register a complaint about that driver, but its such a pathetic service they don't have any numbers except E-Mail ID which is not at all working...

Just be careful with Easy Cab Drivers..."Specially Ladies".
I had booked a cab from your company on 20th August 2010 at about 10.30 pm for picking me up from my residence at BP 5E/14C, NIT Faridabad - 121 001 to be dropped at New Delhi railway Station as I along with my wife and son had to catch Shatabdi Express for Kalka at 7.40 am on 21.8.10. The pickup time I gave was 6.15am. The booking was confirmed and I was told that an sms would be sent to me confirming my booking. At about 11.45 or so I had not received any sms. I called up Easy Cabs are after put on hold for 15 minutes was able to talk to customer care executive, who apologised for the sms not being sent but confirmed that the booking is there.

The booking no is A[protected]. Esteem car no 6021 Chaffeur Arjun Singh's no [protected]

The vehical, a maruti Esteem reached my place at 6.00 am, it was raining at that point of time. I started my journey at 6.25 am and immediatly on boarding the vehical I was sorry for calling the cab. The inside was smelly and the clove was broken, overall it gave a very shabby look. I had no option at that point of time but to continue. After travelling 5-6 kms the vehical broke down. The time was 6.39 am. I immediatly called up your office and apprised them about the situation. They said they will arrage for an alternate but that will take time. I told them that I have already asked taxi stand for a vehical and would take the vehical which comes first, as my train was at 7.40 am.

The local taxi came at about 7.00 am and as the replacement vehical from Easy cab had not reached me, I boarded this taxi. As expected I could not catch the train as over 20 precious minutes were lost. I hired another taxi for ISBT, boarded a bus for Chandigarh and with lots of hardship and mental agony reached Chadigarh loosing well over 3 hours. My destination Baru Sahib was 125 kms away in Hamachal Pradesh. Had I boarded the train I would have reached my destination well in day time at about 5 or so. But I missed my train (due to easy cabs) i reached there at 9.30 pm. The rain infected hills were full of land slides and cause of Pathetic services of easy cabs I had to endure great risk on my life and my wife and my 5 year old son.

Now I need answers to my below mentioned quaries.

1. Is there any one who ensures that the vehicals are well maintained. My understanding is that your company charges a fixed amount from vehical owners every month and give them business. Who would invest on maintenance if they can manage business just like that.

2. Had any one seen the vehical which was sent to me, it was not even worth Rs. 5/ km leave aside Rs. 15/ km your company charges.

3. I hired a taxi for Rs. 1000/- to New delhi. another one for ISBT charging Rs. 300.00. bought bus tickets for Rs. 820/- Who would pay for that.

4. Wasted over an hour to cancell my ticket, lost over 595/-. Who is to be blamed for loss of time, mental agony for standing in queues ( to cancell the ticket) with bag and baggage and small child.

To sum up I want to know WHO IS RESPOSIBLE for the mental agony I suffured, the time I lost, the inconvenience I faced, the risk I took, the extra money I had to spent.

Some one some where was not doing their duty properly.

My suggestion would be that immediatly, you should change your punchline to Making Life Difficult


An unconditional apology, cash reimursement of Rs. 2715/- is the least I expect from your company immediatly. or I would be forced to file a complaint to Consumer court.

Looking forward to most immediate response.


Maninder Singh

( quench the fire under my belly)

[protected]
I too had a very bad exp with Easy cab... Booked the cab to catch my train ... I didnt get any call... When I called them, they told servers are down and they can not provide any cab... It was too late to book another cab too... The way the customer service answered my call was worst... Never Ever go for Easy Cab
I also have had a torrid experience with easy cabs:
I initally made an easy cab booking at 13:00 for a pick up at 18:00 on 02-Nov-10 hours when by booking was taken.

When i did not receive any message from easy cab at 18:00 I called up easy cabs call center four times.
Booking reference is 1657.

The first time i called they said your booking has been confirmed, and i should be receiving cab details in 5 minutes.

I waited for 10 minutes and called back at 18:10, when again i get the same response.

I call back again at 18:20, and the response is still the same, the car is on the way and i should be receiving details shortly.

The fourth time I call they say your booking is cancelled as no cabs are availaible, and a cancellation confirmation was sent at 17:30. How can they even say that when my first query call was itself made at 18:00 hours and the representative said that the cab was confirmed.

Then i speak to the floor manager Mr. Sunny whatever his name was, he says that they are sorry and he is sending a cab in the next 10 minutes.

Again i wait for 15 minutes and then they say no cab is availaible and they refuse to even talk stating that they are busy. I mean how does a floor manager exhibit such pathetic degree of professioalism.

Bunch of liars these easy cabs are.

NEVER CHOOSE EASY CABS
I booked an easy cab (KA 04 C 3093) on 1st of Jan'11 early morning airport for dropping my mother to airport. It was around 4:30 am and I sat with my mother on the back seat. After checking time I kept phone on the seat and dozed off. I woke up when we almost reached airport (it was past 6 AM). In a hurry to get my mother check-in in time, i forget my phone on the seat. i took a trolley, driver opened the dickey and put luggage on the trolley. The cash receipt read 988/-, but I gave 1000/- to driver and didn't ask for change. I hurried my mother to the departure gate. Just when my mother was entering the gate, I realized that I don't have the cellphone. I requested the security personnel to call my mother and took her phone and called on my mobile. Nobody picked up. I called 2-3 times. Nobody picked up. I called my wife at home to call on my phone and hurried to the easy cab personnel on the taxi lane. They called the parking staff and located the cab, asked their staff to search the phone. I went with the easycab guy, to the parking lot to find out that the driver was sitting relaxed on his seat. When i asked him, he asked me to search the car myself and told the easycab guy something in local language which I didn't understand. I told him that there is no way he could have missed my cellphone on the back seat. He picked his bag from the dickey and asked the easycab guy to search it. The Easycab guy told me that all drivers are directed to deposit all guest belongings at office. I suspect the dirver stole the mobile and gave it to one of his friends / colleagues at airport, so that when I called on my cellphone using the easycab guy's cellphone, it always rang. ALL FUTURE CUSTOMERS OF EASYCAB, PLEASE DON'T TRUST EASYCAB DRIVERS WITH YOUR BELONGINGS AND NEVER FORGO CHANGE DUE BECAUSE THEY DON'T DESERVE THAT.

http://www.consumercourtforum.in/f24/easy-cab-service-bangalore-28483/#post47957
Easy Cabs (Phone[protected] was recommended by several friends. Yesterday we booked Easy Cabs to report at 1830 hrs to drop our guest at City Railway Station. Here's the timeline of what happened.

10:26 Confirmatory SMS giving booking nr as 8001275
18:01 SMS giving vehicle nr as 2928 and driver's phone nr as[protected] and confirmation that "your cab will reach you as scheduled."
18:25 Went downstairs with luggage.
1830 No sign of cab. Phoned driver. He said that he's in Hennur and was facing problems with the vehicle. He was "going to phone the office."
1832 Went upstairs to get booking nr. Phoned Easy Cabs. He put me on Hold "to verify details."
1840 Easy Cabs said that the driver is not picking up the phone and they don't have any spare vehicle.

J Thomas
Very poor service indeed. Not once or twice, but thrice I booked the cab and the cab never arrived even after I received the SMS confirmation. Atlast, I have stopped using Easy cab services and all my friends and collegues too.
My booking id is B[protected]. I BOOKED the cab from jayanagar to bommanahalli. But before I entered intothe cab itself meter was already displaying 3+ km and within half km I could
see that meter was already crossed 4+ km and wn I asked abt this to the driver he behaves rudely and telling nonsence reasons. I am really very disappointed and decided that in future. Taxiforsure is much better than easycabs. I already registered the co plaint, lets see. Actually from jayanagar to bommanahalli max 180 to 200 ruppes bill should come. But today driver charged 280 rupees. Thats not acceptable.
Most Irresponsible !
I booked a cab on 3 Feb'14 for 4 Feb'14 at 08.30 Hrs for local use and got Booking ID. On 4 Feb'14, after repeated calls, we got SMS at 08.15 Hrs, saying "cab not available". How can a Corporate Personnel arrange an alternative Cab in 15 mnts (Requested time 08.30Hrs & We got SMS at 08.15Hrs)? This is the Third Time we experienced with Easy Cabs. VERY SAD !!! Not deserved for any Rating.
Worst can service, booked a cab at Majestic railway station, driver showed a fraud fare, was arguing when i asked to wait while i confirm charges...recommend not to use the service

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    Your Rating (1 star is bad, 5 stars is good)
    code
    Customer satisfaction rating
    1%
    Complaints
    156
    Pending
    0
    Resolved
    2
    phone
    +91 11 4308 3000
    location
    9th Floor, Videocon Towers, , Jhandewalan Extension, New Delhi, Delhi, India - 110055
    Easy Cabs - Bangalore - Poor service