Easy Cabs Complaints & Reviews

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I had booked a cab on nov 7 2012 for a drop to the railway station at 6 pm. At 5:47 pm, exactly 13 minutes prior to the scheduled pickup time, I received a message saying that my request cannot be accepted. It was impossible to get another cab in that short span of time. Due to this, I missed my train. When I called them up, all they said was its all computerised and they are just "sorry". I really want to file a complaint On some consumer forum because this should not go on. At least bookings made to railway stations, airports,bus stands should be made the highest priority and must not be cancelled like this at the last minute. It is a huge huge inconvenience.

I booked a cab for a pickup at 3.15pm on 3/20/2014. I received a message at 3.05pm telling the cabs are unavailable and booking is cancelled!!! I had to catch a train and we dont get any other means of commutation from the place where I stay ! I called them and they said they will send a cab immediately.. and after 10 mins I got chauffeur number. How was the cab available suddenly??! Driver was yet to start and was 10km away from the pickup point. I'd lost the hope of catching my train and started walking towards the main road, trying my luck for any other cab/auto. The cab driver's phone was not reachable and finally he arrived at the place where we were waiting at 3.35pm. For my luck the train came a little late and I just reached when the train arrived at station.
So much of tension and pressure was completely unwanted. This is horrible service .. Driving fast and rash is anyway hopeless. I'm never going to book easy cab again.

Dear Chirag,

We sincerely apologize for the inconvenience.

Hope you received a call from our CRM Desk, Delhi. We shall surely look into the matter and get back to you as early as possible.


Thanks & Regards,
Team EasyCabs

i had similar experience today.i booked a cab at 'taxi india' from faridabad to sheikh sarai at 10.30pm.they called to my no and assured that their cab will come on time at the pick up spot and if i want a cancellation i hav to giv rs 100 alsoi.myself and my wife called atleast 10 times to make sure that they will come as they didnt sent us any confirmatory msg or mail, and each time dey told cab is ready and finally they even said it is on the way.me, my wife and her friend waited there for half an hr and again we called them by 11'0 clock and they told us cab is not available.it was a grt shock 4 us as we r nt aware of the place correctly.finally we arranged a cab from mega cabs and reached back home. I want to complaint about the inconvenience caused to me and my family and friends and the mental torture "taxi india' has put us through.

Hi Chirag,

I am a journalist with country's largest news wire service Press Trust of India. In the wake of recent rape incident, we tried to test the services of radio cabs and our experience was same as that of yours. Can you mail me your experience [protected]@pti.in. I would try to encorporate your experience in the story planned by me.

Dear Sir,

We sincerely apologize for all the inconvenience. We are committed to providing you with the best of services and for a happy and safe drive.

Your feedback is really important to us and will be taken care of, by our senior authorities.

Please let us know if there has been any specific incident of negligence along with the booking details of the same and it shall be taken care of, immediately.


Best Regards,
Team EasyCabs

Easy Cabs — Cheats

I have had so many problems with Easy cabs so I finally stopped using this completely.
Once my mother had left the mobile in the car and the driver was so nice as to call us and tell that he found the mobile and he is handing over to Easy cabs management We thanked him but when we went to pick the mobile the management completely refused to give us saying noone handed them anything
Another time i was picking up a foreigner and this driver drove so badly, when asked to slow down, he says he has another client to pick up and he is late

Dear Sir,

We sincerely apologize for the trouble. Hope you had received a call from our CRM Desk at Bangalore. We assure you that such things won't be repeated.


Regards,
Team EasyCabs

Easy Cabs team called me informing - the driver has been issued with some warning letter. I am not sure if this action has been taken. But for sure they tried their level best to support their driver saying - driver has already discussed with you to take outer ring road approach before starting the trip.

But I am being cheated in all 3 ways -
a) Long route has been taken & made me travel for 51KMs instead of 25 or 26KMs only
b) My trip took 1hr 45mins instead of 1hr
c) I had to pay Rs850/- instead of Rs.400-450/-

This is NOT acceptable. And also driver was always driving in his own long way/road ignoring the BDA route suggestion boards also to increase the travel distance & charges as well.

Respected Parties the suffering customer and the brand which provides services. If India has to be a good country and we have to prove of honest business filled with integrity then I think some serious steps should be adopted to prove we are worth while. Mailing a reply doesn't solve the problem or ensure that things will be good.
Steps:
1. Which ever company is running or hiring out the services SHOULD & MUST OWN RESPONSIBILITY for whatever has happened (damage in any form)for the trust of any strong, wealthy, correct or incorrect customer may be a poor or even helpless person with his/her meager earnings they would have hired a service promised by a big brand name.
2. Take a suitable action over the concerned person to ensure both for the person's satisfaction-who hired the services and for the person who was representing the brand company and did not provide the right service and more so cheated the customer. That is violation of trust. Plus it is robbing a person of his/her survival for no reason which is a definite crime.
3. MOST IMPORTANT. The management SHOULD make it a point to cut/charge the extra amount that which is not for reaching from one hiring point to the destination point from the concerned violator (causing loss and bad name to the company) and make sure that the difference amount (of cheating) is sent through a very secured source to the customer who hired the brand vehicle not that particular cheating violator. The amount refunded should be enquirable by people who wish to trust the company brand so as to know that yes the management takes responsibility for such mistakes and never overlooks instances such as these with the only motto of making money.
the citizens need to be able to trust such institutions. And then only can some one feel that such companies are taking the onus on themselves to create a better India without corruption. They are also the modern Mahatma Gandhi's and are in turn contributing back in building the fractured moral social fabric of the nation.

Hope this is not to hurt or fracture anybody's sentiments BUT for the entire country to know that there are people both in the section of owners and management too who are humans and they do understand the pain and agony the mental trauma cause to someone [NO MATTER WHO - NO ONE HERE IS A CELEBRITY EXCEPT EVERY COMMON MAN] who trusted the brand that they have fielded into the socitey in the name of service to mankind. Should make every attempt WITH NO TABLE LEFT UNTURNED to restore that trust among the customers who approach your kind of service that which you have advertised and have promised to provide, from where you make the millions which is your bread and butter. Hoping that as better citizens you will assume responsibility of caring which is not only for the doctor, nurse, counselor or the air-hostess who is paid that much to do that kind of service and contribute in making a better nation of INDIA. thanks


regards
from a well wisher to see that brand India stands above reproach which can be or cannot be but yet if we could make a contribution to the best from our end our fellow citizens can live a better life compared to many on the face of the earth. Dreaming that poverty in our nation could be ended.

Refund Amount of Nitin Agrawal amounting to rs. 1152/-

I booked cab on 01/10/2014 for 8.15 PM indirapuram to ghaziabad railway station. but cab not came my train left so my rail ticket amount refund ASAP amounting to rs. 1152/-. My mobile no. is [protected]

Easy Cabs — Cab didn't show up

I booked an easy cab on september 30th at 8 pm for october 1st at 5 am as i had a flight at 6 30. I specifically asked them to be there latest by 5. In the morning i waited till 5 15 and the cab didn't turn up. At that point i called a friend and requested him to drop me. On the way i called easy cabs at 5 25 and they told me the cab was delayed and it should be there in 10 minutes!

Was i supposed to miss my flight for them? or were they sending a chopper?

Either way I'm done with easy cabs. this is not he first time this is happening!

I booked for a cab on 13th oct 2009 @ 9.30 PM for a Pickup on 14th oct 2009 at 5.00 AM to drop at the city railway station. The Cab did'nt show up. I called the call centre at 5.15 AM and followed up with them.Even till 5.30 A.M the cab did'nt show up. I had to take an alternate mode of transpport to reach the destination. I am very much dis-satisfied with the service.
I would have missed the train if I had to still wait for the cab.

Easy Cabs — Wasn't informed that Cab is not available

Cab Service Used: Easy Cabs
I booked a cab for my son to be dropped to the airport at 1.30pm on 17th May.
I called up at 2.45pm to ask for the driver details.
The Customer Service Representative told me that it will be messaged to me in 10 mins.
I called up at 3pm and they told me that the cab was delayed for 15 mins so should be there by 3.30pm.
When I called at 3.15pm, they say that the cab is not available.
Is this what you call Customer Service?
Wasn't I supposed to be informed if the cab broke down or there is an issue with my booking?
Poor service. Definitely not recommend it to anybody. Disgusted with them.
My son just barely managed to board the flight.
All the stress and nuisance I went through because of their POOR service.

I HAD A HARROWING EXPERIENCE WITH EASY CABS AND NOW WE NEED TO MAKE SURE THAT THIS SERVICE EITHER STOPS CHEATING FOLKS OR SHUT THEIR OPERATION IN BANGALORE. SENT THE BELOW NOTICE TO THEM. WHOEVER INTERESTED, GET IN TOUCH WITH ME, WE WILL FIGHT THIS OUT.

To,
The Chief Operating Officer,
Easycabs - Bangalore
12/10, 1st Floor, Above Vijaya Bank
MSR Main Road, Gokula
Bangalore-560054
Ph:[protected]

Subject: Legal notice against the false booking and not honoring the booking commitment

Dear Sir,

1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.

2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.

3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.

Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:

- Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
- Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
- Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
- I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.

In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.


Thanks,



Shishir Tiwari
Phone Number - [protected]
Email: shishir.[protected]@ge.com

Note # 1
· This notice is sent to you to your official e-mail ID to ensure the services on you.
· It is also sent to you through Registered post, Acknowledgement due
Note # 2
· The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.

Hi,

I booked a radio taxi from my Residence (Pat Par Ganj) to Rly Station (Sarai Rohilla) on 5th Feb 2013 through Easy cab. The Cab didn’t turned for more than one hour I tried 2-3 time the called said that the cab is reaching and after that their phone stopped responding. It was raining cats and dogs and after waiting for the same I have to go out a search for the local taxi. After a lot of efforts one person ready for same and charged hugely for same. The bad part is that after doing so much efforts I lost my train as I got late in reaching the station. The easy Cabs should pay the Taxi charges, Train charges and compensation for mental disturbance.
Regards,

Sunil
[protected]

Easy Cabs never reported on time.

Nena.

Hi,

I am regular client for easy cabs for 4-5 years. I observe service is deteriorating and charges are increasing day by day.
I booked a easy cab taxi for 6.00 hrs, 11th Nov 2013. Booked on 10th night. Booking ID= A[protected]. The Cab didn’t turn up. When called the driver, he was sleeping and told he had no booking. Called back easy cab again and again. They could not arrange other and finally apologized. But it was too late. Arrived station with other local vehicle. May understand our tension, early in the morning. Train was in right time so it had left.
The easy Cabs should pay all charges and compensation for mental disturbance.
In the easycab site there is no provision for complaints. Operator told that they will communicate me officially for its redressal.
Regards,

Pranab
[protected]

Similar incidence happened today. Another example of bad customer service.


I booked easy cab for 6.30PM from MGF Metropolitan mall, Gurgaon, which, I believe, is one of the known places in gurgaon, and should not require direction, especially someone driving in and around that area.


To ensure we board the cab on time, we left the work in the middle of it and came outside the mall (after confirming with the driver). As you would already know, its a hassle with drivers if you late by a minute.


Anyway, after many follow-ups and misleading promises by the driver the cab did not turn for almost an hour.


If they were not able to arrange for the cab on time or there was an issue, it must have been informed on time so we could make alternative arrangement. It was like a punishment, standing out on the road outside the mall, since driver keep telling us that he was around and would reach in 2 minutes.


I believe it is the time & convenience that we pay these exorbitant charges for, else there is not point paying your INR22.5 / km.


Surprisingly, they still don't have any option of lodging a formal complaint on their website. Don't see any reason why they shouldn't have provision for taking the complaints, unless they are afraid of being flooded with such complaints.


My booking ID was A[protected], car number 6816.

Hi Team,

Today I was having a big trouble with your services I do not know how the cab driver treat with the customer, There was a normal dispute regarding the pick up and I was discussing in a discipline manner and after 5 min the driver started shouting and even he was abusing to me directly and was threatening me to get out the cab. The reason behind it he was not in a normal mood he was either having drink or some other kind of drug. And finally we left the cab and mark a complaint against the driver to customer care.

In order to resolve this issue I would suggest either you can take this Cab/Driver out from your services because it will hamper your customer services a lot.

This is not the first time with this cab, there are so many times this issue has been faced by the customer as per your customer care info. I can also make an FIR to Delhi Police for the same which I dont want as of now, But it can be done from my end If I dont receive the positive response from your end.

Booking ID - CZ[protected]
Driver Name - Chander Prakash
Driver # - +91-[protected]
Taxi No - 7328

Regards,
Dayanand Kumar
+91-[protected]

I had a booking A[protected] on 18th March at 6:30 PM (to go to Railway Station from Hoodi). I also did not get any confirmation by 6PM. I called them up @ 6:06 and EasyCabs "regretted" to inform me that my cab was cancelled. They also claimed that they had sent me an SMS regarding this. When I informed them that I had not received any such SMS, they sent that by 6:10 and said that they have no cab available hence they are canceling it.
1. Easycabs did not hold on to their commitment of confirming the status 30 mins before the time.
2. Only on my calling them did they even bother to inform me about the situation.

Today (19th Mar), Easycabs call me and tell that they have taken strict action against the team.

The point is: What about the mental agony that I suffered at that time?

Can anything be done about these occurances?

-Mahesh

Easy Cabs — False Confirmation

I booked an easy cab to Domestic airport at 7:30 to Miss Priya and i was told to wait for confirmation by sms or a call back in case of non availability.I called back again at 8:00 as there was no response and I was the assurance that the Cab number 6405 as well as Drivers's name Sumit Kumar would be responsible for the service and to my utter shock, he did not turn up and said he had no such order.My husband had to catch the flight .
I called up Easy Cabs number 43434343 again to find out what is the matter but no response form their side.
How could I lodge a complaint against the callous attitude of the Easy Cabs

city cab — not providing service after confirmation

I have booked a cab from secundrabad railway station to singapore township around 9.00 pm on[protected]. I recieved the message for booking confirmation (booking ID: 19188) that the cab will be available to me by 9.20. i waited there till 10.00 pm and then i called them back. after so many calls i came to know that the cab will not be available to me. this was very bad on thier part as its thier duty to call customer if the cab is not available after the booking is confirmed. It was a big problem for me as it was late and pocharam is in outskirts. please pay attention to my complaint...

Easy Cabs, Bangalore — Cheating & Manipulating

Complaint - I had booked a can to drop me to Railway Station on 29th Dec 2010, the tele agent confirmed me the booking and also sent me a SMS with booking ID - B001477, for 18:40pm pick up time. However, when I called their number @ 18:30 to check the status of the cab, and I was informed that the booking has been cancelled. I was left stranded with my family & these buggers didn't even bother to inform me about the cancellation.

We should all stop using the Easy Cab Services and should drag them to court for their outrageous attitude and careless, I am looking forward for support to log a case in Consumer Court against Easy cabs for cheating against promised services, looking forward to peoples who have suffered the similar to join us...

Same was experienced today 16th May - we had booked an easy cab for my husband's official trip at 5 AM, at 4:30 we got a message telling that due to technical problem, cab cannot be sent. When we called from my husband's number, no one picked but when we called from my number they picked the call and started telling Sorry and other non sense. Somehow we managed to reach airport on time but with lot of tension. We want to raise an official complaint and track this to an end. Any pointers?