Easy Cabs Customer Care
Easy Cabs
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Easy Cabs Customer Care

Easy Cabs

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9th Floor, Videocon Towers,
Jhandewalan Extension

New Delhi
New Delhi District
Delhi
India - 110055

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Customer satisfaction rating
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156
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Easy Cabs Complaints & Reviews

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 ashutosha
Hi,

My name is Ashutosh and I registered at Easy Cabs to get a taxi from Cuffe Parade to Lower Parel on 9th Nov 2010 at 6:30pm (Booking Number: B00730). They agreed to send a cab and the driver called me at 5:45 pm to ask for directions to the place of origin. After getting my directions, he reached the place at 6:00 pm and confirmed me of his presence.

At 6:15 pm, when I called up the driver to see if he is ready to leave, he said that he got another passenger and has already left. It was raining at that time and I got stranded at Cuffe Parade (and it was not easy to get an alternate taxi). I called up the Easy Cabs call center at 6:20 pm and they said they will call back in 15 mins with an alternative. When I did not receive a call after 20 mins, I struggled and somehow found a usual taxi (getting drenched in the rain in the process).

From this taxi, I called the call center to check what the status was of my query and they lied saying that they were trying to reach me but could get through. I registered a complaint against the driver and was promised that they will inform me of the complaint status in 24-48 hours. I received no call till 12th Nov, and so had to call back again to check the status. It is a painful process each time you call them, for you have to wait in line for 5-10 mins, before you can get through. Also, they do not have a dedicated number for registering complaints.

On the 12th, I was promised to receive a call within 24 hours. Thinking that this might be genuine, i waited another day for their call. When nobody called, I called back on 14th Nov, only to be told that something will happen within the day (i.e. 14th) and I will get a response. As usual, nothing happened. So, I called back again on the 16th morning to check the status. I obviously blasted them this time. I was told that they had no complaint registered for the 9th. They only had something for the 14th Nov, since their "system was down" on the 9th. I was furious. They also explained that they write down complaints manually in a register, and nothing in the system. I fail to see how they can have an elaborate booking and routing software, and still complaints are written manually. Obviously, they do not care about the later.

I was promised that I will get a call by 11am that morning (16th Nov) with a resolution. Again nothing happened. I wanted to give up, but thought about trying for the last time. At 11:05 am, I called them again and they had no clue that they were supposed to call me by 11:00am. They said that they will take some action within the next 2 hours. I asked them what my complaint was (just to check). They had no idea. They gave me the usual stuff - "Driver was late for pickup". At this, I blasted them again and explained what had happened.

Within 2 hours I got a response, saying that the driver has been warned. I am not a fool to buy that. This was just so that I stop calling. The person who called had no idea what the driver's name was. He just said that his seniors had warned the driver that such a thing should not happen again.

To summarize, it was a pathetic handling of consumer complaint from their end. And a dismal attempt to save any credibility in the minds of the customer. Till their utilization levels are high (cars are running on roads), nobody cares.
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     udhamhooda
    Iam Udham S Hooda @ [protected]. I booked a cab with Easy Cab to reach Nizamudin station from Faridabad. It was very urgent to reach on time, so i called up some Radio taxi service so as to reach my destination on time. Though Easy Cab was charging me Rs.20/Km, which is much more than a standard rate of Rs. 15/Km. But i prefered paying more over missing on my schedule.

    They sent me a sms at 1:30 PM abt the confirmation of booking at 7:30 PM. I was just waiting for the cab and suddenly i got a sms from Easy Cab mentioning their inability to arrange a cab. And the worse part is that the sms was sent at 7:17 PM.

    It was a big trouble for me and they are responsible for all the stress and problems i faced.
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       neerajaraghavan
      On 16th September 2010, I called EASY CAB at 7:30 pm and asked for a cab at 9 pm from Koramangala III Block to Bilekahalli via BTM Layout. The booking id I received on my cell phone was B002375.

      I was surprised to see that no sms came half an hour before pick up time, giving me the driver details. Then at 9 pm, I called up 43434343 as there was no sign of the cab.

      Syed answered and took the id no:, and put me on hold while he checked it out. He never took up the phone again! I held on for a full ten minutes thereafter...after which, I gave up and hired an auto.

      Now I am a frequent traveler, and in fact, would have hired an EASYcab tomorrow to go to the airport, but since they obviously couldn't care less about losing theirregular customers, bye!

      They may well lose all their customers if this is how they treat them!
      This is regular practice of Easy Cabs, even on confirmation they never send cabs for pickup. Government must take an action against this company

      Very bad taxi

      Dear Customer, your cab details for Booking ID: A[protected] are - Car No: 2763, Chauffeur No: [protected]. Thank you for choosing EasyCabs.
      Taxi was not cleaned
      Taxi had so many accident from outside
      Y do u keep such taxi in fleet
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         helloblr
        We had booked the cab to goto the railway station with pickup at 4:45am from residence. When the cab did not turn up at 4:30am we called the call centre[protected] only to be told that cab is not available. Got the "Cab not available" message immediately after that. We had to struggle to make alternate arrangements at that unearthly hour facing a lot of inconvenience.

        We had called to make the booking the previous day evening. Why were we not told well in advance that cabs will not be available? And, what is the point in booking the cab early if the confirmation/non-availability is sent 30 min prior to pick-up? What if someone has to catch an early morning overseas flight?

        They need to review their ridiculous and "Uneasy" confirmation system. If a cab is not available, the customer should be intimated atleast 3-6 hours in advance so that alternate arrangements can be made.

        Totally disappointed in Easy cabs service. Guess we'll book some other cab service in future.

        Easy Cabs — Ridiculous Service

        Dear Sir/Madam
        I booked a cab from Easy Cabs to reach New Delhi Railway Station from my residence under the booking ID A[protected] on 27.04.10. I got the confirmation along with chauffer number and car no., however no car reached me. When I tried Chauffer's mobile no. it was switched off and on calling Easy Cabs they said that the cab cannot reach me.
        It was a breach of faith as this almost led to the missing of my train. I would urge the authorities to take necessary action against the Easy Cabs so that they should not play with the time of the consumers.

        Yors Sincerely
        Faraz Kidwai
        [protected]
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           saurabhiit2003
          My relatives were coming from MP to visit Karnataka for a week. The train was supposed to reach Bangalore Railway Station at 1 am. I called up the EasyCabs asking if they pick up people from Railway Station. They said they do, but there is no vehicle that can accomodate 7 people so I will have to book two cabs. I did so. The train was on time. EasyCabs IT services were excellent, with my uncle receiving the confirmation SMS with driver details half an hour before the train's arrival.

          This could have been a happy ending of this story, but it turned into a new beginning. The EasyCabs driver reached "Bus Stand" instead of Railway Station. On repeatedly calling him, he said he is coming to Railway Station in 5 mins. Another crux to the story - there was "only one" cab sent.

          Calling up the EasyCabs office to complain about this was dealt very peacefully with the Customer Care executive just informing me that "Due to unavailability of 2 cabs in that area, we sent just 1 cab". And what about the guy reaching to Bus Stand instead of Railway Station? "Because Bus Stand and Railway Station are close by"..

          Afterall, it's also one of those Indian companies who take customers for granted! What if it is at 1 AM, causing huge embarrasment to hosts and inconvenience to guests!!
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             shishir.tiwari
            I HAD A HARROWING EXPERIENCE WITH EASY CABS AND NOW WE NEED TO MAKE SURE THAT THIS SERVICE EITHER STOPS CHEATING FOLKS OR SHUT THEIR OPERATION IN BANGALORE. SENT THE BELOW NOTICE TO THEM. WHOEVER INTERESTED, GET IN TOUCH WITH ME, WE WILL FIGHT THIS OUT.

            To,
            The Chief Operating Officer,
            Easycabs - Bangalore
            12/10,1st Floor, Above Vijaya Bank
            MSR Main Road, Gokula
            Bangalore-560054
            Ph:[protected]

            Subject: Legal notice against the false booking and not honoring the booking commitment

            Dear Sir,

            1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.

            2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.

            3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.

            Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:

            - Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
            - Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
            - Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
            - I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.

            In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.


            Thanks,



            Shishir Tiwari
            Phone Number - [protected]
            Email: shishir.[protected]@ge.com

            Note # 1
            · This notice is sent to you to your official e-mail ID to ensure the services on you.
            · It is also sent to you through Registered post, Acknowledgement due
            Note # 2
            · The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
            Next time choose http://www.indiagetaways.co.in they will arrange your travel better
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               svatish
              I booked a cab from Easy Cab. I booked it for 17 June, 2010 and made the booking yesterday 16 June, 2010. I booked it for my parents and they are traveling today from Badami house.

              Just before 30 Minutes from departure I got an sms saying your booking got cancelled. I contact to their customer care immediately and they cut the phone in between. After 2 minutes I got sms saying confirmation of my booking with 5 minutes delay. Right after 2 minutes again I got another sms saying it got canceled before o[censored]navailability of cab in my area. Earlier it was confirmed with Booking Id B000226.
              I don't made any other booking for my parents and since they are new to city it is difficult for them to go on the place from where they have to go somewhere. They plan to take auto(though this is not convenient for them but they don't have any other option).

              This is very bad from Easy Cab part. First they are confirming and at last minute they cancelling their conformation. They customer care cut the call in between. This is height of ignorance. I don't know how this company is managing their customers.

              They need to provide us with some alternative after all its their fault. I am going to file a case
              against this company. They are fooling people.

              Guys!! Please please please never use their service. I was talking to my colleagues and came to know they had the similar experience with Easy Cabs before. Please use some other car rental service (any decent who cares for its customers) and please avoid their crappy service.

              I have all the conversation(sms) of my confirmation and cancellation at last minute. If somebody has similar experience then you can reach to me at suchetvatish @ gmail dot com. I am planning to file a case against them.

              Regards,
              Suchet
              I completely agree to this . They are cheats nothing else . I had a similar incident on 14th June 2010 . I had to take a cab from Gurgaon to New Delhi airport at 6AM . I didn't get any communication till 5:30 . Imagine my plight early in the morning in a place like Gurgaon which is so unsafe and the transport is so bad . These people caused so much inconvenience early in morning. They put me on hold for 10 mins and then tell me "Sorry maam we have no cabs avaialble" . They had confirmed the booking the prev night . And that customer care guy wasted more time saying "Maam could u please wait while I lodge a complaint" . "To hell i just wanted my cab on time"

              I could have missed my flight had it not been a local taxi person who reached my place within 10 mins .
              Bottom line "DON"T BOOK EASY CABS IF YOU WANT TO GO TO THE AIRPORT" . Its a complete NO NO (in bold and capital) . They can't take customers for granted ..
              Worst service I have ever seen in my life, please please dont use thier service
              Easy cabs - , they dont understand the customers requirement in booking the cab,
              there exist an emergency or travel which is scheduled for train/ flight / or reach particular place within bangalore.

              Even though the booking is done one day porior to travel, 30m minutes before they send SMS saying
              "Dear customer, we are sorry to inform your bookinf xxxxx isnot confirmed due to non availability of cab in your area, we regret the inconvinience", then I am struggling to book other cab I called 7 -8 cabs, being its weekend all cabs are engaged, I cabnot go by auto also as my luggage (big size) cannot be taken into auto, no way i have to catch bus, it is high risk in traffic chances are more to miss the train/ bus

              what the hell they think of, its not easy cabs, it is "book cab if available in your area"
              easy is for them not for customer, if cab is available near to booked place then only they will come.
              Easy cabs service is worst service exist on this planet

              PEOPLE PLEASE DONT AVAIL THERE SERVICE, inseted better to go by bus by planning properly your travel.

              Easy Cabs — Cancellation of booking/ worst cab service

              Hi,

              I had booked a cab on 1st August 2010, booking reference number 2300. Post receipt of booking confirmation the cab did not arrive even 45 minutes after scheduled time. On calling customer service i was informed that the booking is cancelled. On calling the customer service again, I was informed the cab would arrive in 10 minutes. After 1.5 hours from the scheduled time, on calling customer service again, I was informed that the driver would take another 30 minutes and this time they were speaking the truth.

              With car rental service used, more often than not, for critical travels like to Airports/ Railway Stations, a cab service with such disregard for customer should be stopped.

              No thanks for the most unreliable cab service in the country.
              I had faced several misapps by this service provider, I would suggest that No-One Should use thier service Totally Ignore this service

              Regards
              RS

              Easy Cab COnfirmed Booking got Cancelled at the last Minute — COnfirmed Booking got Cancelled at the last Minute

              Confirmed Booking got Cancelled at the last Minute

              I booked a cab from Easy Cab. I booked it for 07 November, 2010 at 15:30 and made the booking a day before on 06 November , 2010 at 18:41 with Booking ID A[protected].

              They cancelled jsut 15 min prior to my journey. Who would be ans why cab was not send & i have to arrange a new taxi for going.
              same case happened with me as well recentl. I have booked the cab more than 12 hours in advance and the pick time was 8:30 PM. I got a sms at 8 PM that cab is cancelled. after that it was very difficult for me to reach the destination on time as I had to catch the bus. When I called up customer care, they just said sorry. I think they should inform the customer atleast 2-3 hours in advance so that customer can arrange for other alternative. or they should learn form Meru Cabs where you will get the information at the time of booking itself. e.g. I tried booking cab online on Meru cab website but immediately they inform that cab is not available.

              I'll suggest you people not to use Easycab. It would be better to use Meru or any other local cab provider. Easy Cab sucks..
              Hi,
              I had booked 2 easy cabs online on 18th Oct 2012 from Mohammed ali road to Mumbai central station (for 8:40pm), i called back easy cabs to confirm by booking they said booking has been confirmed and they will send a sms with all the details 30 mins prior to the departure time. I got a sms with chauffeur details for 1 cab @ 8pm, when i called the driver he said he`ll not come for the pick up due to traffic in that area and denied to come. i called back the customer service of easy cabs but they were irresponsible in their talks and they said they cant arrange for cabs, and i got a sms around 8:25 pm that my booking for both cabs has been cancelled. Finally i had to take the regular cab.

              So I would suggest you all NEVER trust Easy cabs and don't take their services as they cancel the booking at last moment, due to this you might get late to reach your destination and even miss your flight/train between this.

              This is most unreliable and irresponsible cab service i have ever seen. Need to file a case against them.
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                 hpanchamia
                I had booked an Easy Cab on the number 43434343 on 17th of may in the evening for travel from my residence in Banaswadi to Bangalore International Airport. I needed the pick up at 9:30 in the morning. I got a confirmation message for the same on my mobile B000134 from Easy Cabs immediately.
                Next day morning i waited till 9:00 a.m. but i did not recieve the driver details. I kept calling for half hour on their call centre number which put me on hold for half hour. Finally a lady responded to my call and assured me the driver will be there on time and she will send me the driver details.
                Despite all of this I did not get any details. I waited till 9:50 and then became desperate. thankfully one meru cab guy agreed to take me.
                I lodged complaints on their website and i got apology calls from their customer care office. they said due to unavailability of cabs they could not send me one. I find this as the most ridiculous excuse. If I had missed my flight would easy cabs have paid for it?
                Please help me take this up very seriously them. My name is Hemal panchamia and my contact number is [protected]
                Hey My name is Suchet and I have faced the similar situation today. Please get in touch with me if you want to taek some further actions. These guys are taking advantages and fooling customers. My email id is [protected]@gmail.com.


                I have posted my complaint at this link https://www.consumercomplaints.in/easy-cabs-b101436/page/8#cl401168
                19/07/2010
                To,
                The Chief Operating Officer,
                Easycabs - Bangalore
                12/10, 1st Floor, Above Vijaya Bank
                MSR Main Road, Gokula
                Bangalore-560054
                Ph:[protected]

                Subject: Legal notice against the false booking and not honoring the booking commitment

                Dear Sir,

                1) I am Shishir Tiwari and I had booked Easy Cab for 02 July 2010 via booking ID B001830 to Bangalore City Railway Station at 5 PM. Just before 30 minutes from departure, I called up your customer care and they told me that I will be getting the sms stating the driver’s name, phone number after 10 minutes. When I didn’t get the information by 4:35 PM, I again called up the customer care and I was put on wait indefinitely and I had to cut the put. Right after that call, at 4:42 PM, I got another sms stating that the booking got canceled before o[censored]navailability of cab in my area. I again called up the customer care and then they informed me about the cancellation and also told that they can only confirm the booking 30 minutes before departure. It seemed that as if it was my mistake to trust Easy cabs.

                2) It is evident from the above your company has indulged in unfair trade practice by not informing me that my booking is not confirmed and it may get cancelled before 30 minutes. It seems that you take the bookings and at the time of reporting, you choose the ones who can yield you better profits without even a slight consideration to the hardships, which the other customers are put to. Your terms and conditions should clearly state this fact that your booking can be cancelled before 30 minutes.

                3) There is a deficiency in your service as you failed to inform me in advance about the cancellation and I was put into tremendous mental pressure, physical hardship because of this.

                Hence, as per the rights given to a consumer as per the constitution of India, I call upon you to do the following things:

                - Clearly provide for the education of customer that you try to find the cab 30 minutes before the departure time and you cancel the booking of the customer if you are unable to find a cab. The same should also come with the confirmation sms.
                - Clearly specify your booking procedure and the order of preference you give to the customers as if you search the Internet you will find similar stories everywhere. It seems that your company deliberately employ these tactics
                - Provide the cancellation information to the customers well in advance (more than two hours) so that they can make alternate arrangements. In my case, I was informed mere 15 minutes earlier.
                - I was put to severe mental agony and physical harassment with my aged parents. I demand you to pay 10000/- towards the damages failing which I will be forced to put up a legal case and go to print, electronic media highlighting this issue for redressal of my complaint.

                In spite of this legal notice, if you fail to do the above mentioned things and pay the compensation within 15 days from the receipt of the notice and perform other obligations, please note that I will not hesitate to move proper forum, courts of law for redressal of my grievance at your cost.


                Thanks,



                Shishir Tiwari
                Flat No. E/204, ND Oliva Apartments,
                Somsandrapalya,
                Near Chinmay Vidya Mandir,
                HSR Layout, Sector 2, Bangalore
                Karnataka, 560102
                Phone Number - [protected]
                Email: shishir.[protected]@ge.com

                Note # 1
                · This notice is sent to you to your official e-mail ID to ensure the services on you.
                · It is also sent to you through Registered post, Acknowledgement due
                Note # 2
                · The service of this notice shall be deemed to be effected, as the cover containing the notice is properly addressed, pre paid and posted by registered post, vide section 27 of the Karnataka General Clauses Act, 1899.
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                  Easy Cabs - Bangalore — Poor service

                   mailrohithv
                  I had booked an Easy cab for an airport drop and had an horrible experience.

                  1. When I called up the Easy...
                  Complaint comments  Read comments [12]Complaint category Car Rental

                   A frequent cab user
                  I arrived at Delhi's International airport on morning of April 4, 2010, and as usual, walked to the Easy Cabs line. I was quickly seated into cab number DL 1RX 6520, and I loaded my entire luggage into the cab.
                  However, after all my luggage was loaded and we were ready to go, the driver of the aforementioned Easy Cab DL 1RX 6520 asked me for Rs 650 to go to Gurgaon - a distance that typically costs Rs 300 on Easy cabs (I have taken the same route at least 10 times on Easy as well as Meru cabs). On top of that, the driver was rude and acted like a bully, forcing me to take my entire luggage out of the cab, and walk back to the airport terminal with the entire luggage. The driver even challenged me to report him to Easy Cabs or the authorities if I dared to - this itself shows his comfort level with what he was doing. I ended up taking a simple Prepaid cab instead, and the driver there was much more polite and honest, even if the car was not in a great condition.
                  It was a terrible experience with Easy cabs, a so-called luxury cab at the International airport of the capital city of the country. I felt like I had been transported to Old Delhi railway station in nineties, and as if I were bargaining with an auto driver.
                  I did not expect this kind of treatment from Easy Cabs. I am a frequent user of fleet taxi services, and will now be extremely hesitant to go to Easy Cabs due to this experience. Easy cabs will need to find ways to discipline its drivers if it wants to grow its business and keep its customers. Else there is no difference between Easy Cabs and auto rikshaws.
                  Nothing surprising!
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                    Easy Cabs — Poor service

                     Gautam
                    I had booked for Easy Cab facility (in Bangalore) on 21st March'10 for a 6:45 PM pick-up. As part of their process they...
                    Complaint comments  Read comments [33]Complaint category Car Rental

                    Easy Cabs — Misbehaviour, arrogance, non cooperation of Easy cab driverDriver

                     yskguruji
                    'UNEASY' CAB


                    The Easy Cab driver, Mr. Kishore (cab no. C-2741)appeared to have been drunken....
                    Complaint comments  Read comments [1]

                     Gopalan Balasubramanian
                    I was cheated by Easy Cabs Driver on 27th Aug09.
                    The Vehicle no. was 0636 - Driver's Cell no.[protected] & Booking ID was 0235
                    Fare from Leo Continental to the Shamshabad Airport has always been betweeen Rs 525 - 560. Total KMs about 35- 37Kms. This driver took me from a LONGER route - 51.3 Kms & the Fare was Rs. 777.

                    I had already sent a mail to Easy Cabs through their Website, regarding this complaint but no response has been received. Incidentally no contact emails ids are mentioned where one can send emails.

                    Because of this I missed the flight to Mumbai & lost a further Rs. 4379 on Flight Ticket.

                    I would like to be compensated for this Cheating & Loss of Money / Time

                    cabs — Cheating on fare

                    I called up tha City Taxi on their phone no. asking them the fare from one station to the other at morning 5.30. I was informed it would be Rs350, so I went ahead and booked it by providing the address details. Next morning after dropping us at the destination I was Charged Rs 470!!!. I called the City taxi guys but they told there was some miscommunication and that I have to pay what the driver says!!
                    So please beware ! INstead try booking cabs online on IRCTC or other gov websites
                    Dear Sirs,
                    I was also cheated by a Driver of Easy Cabs on September 10, 2009 in Hyderabad.My mobile No. is [protected]. My booking ID was B000160 to report at 4.00 pm (16.00 hrs). The Cab No. alloted to me is 0582, and the mobile no. of the driver was given as [protected]. On enquiry, he mentioned his name as "Ramakrishna Goud". I travelled from Alkapuri, which is located between Nagole and LB Nagar Cirlce, to Shamshbad Airport in Hyderabad. The Fare meter reading recorded only Rs. 410.00. He took out a printed receipt for Rs. 450, showing an addition of Service tax of 10.02%, which does not exist. I pointed out to him that I need to pay only Rs. 370.00, as the meter reading was only Rs. 410.00 and I was entitled for 10% discount as per your compny's policy when picked from city. He insisted that Service tax has to be paid, which did not exist. In a hurry to catch the flight, I paid
                    Rs. 410.00 and checked in to the flight. Then, I contacted Mr. Venkatesh of your office on my mobile, who confirmed that no Service Tax to be Charged. There is a manipulation by the driver in printing the receipt.I request Rs. 40 to be refunded to me and action taken against this driver.I appreciate amn early action please.;[
                    I have used Easy cab only twice till today, both my experiences were bad with them.

                    1. Even after making online booking the driver took conveyance charges from us
                    2. Second booking was done to and fro. Source to destination, wait for 15 mins and back to source. For this the Driver cheated us, he took Double of minimum charges. 180 + 180 = 360, whereas the charges should be 180 + (18Rs.*6KM)=288. The cheater took 72 Rs. extra.

                    What a rubbish Easy cab website is...there is no provision to give feedback. There is no way by which we can complain about this cheater drivers!!
                    If you want to reach the Airport/Railway Station on time be sure not to book an Easy Cab. I had two bad experiences. My company had booked two easy cabs, one for the Airport and one for the Kacheguda Railway Station after our annual meeting. Both Drivers began squabbling and claimed that the Airport trip was his... as a result there was no one to drop my colleagues to the Railway Station. Luckily one of our colleagues had a pvt cab booked and it was an SUV. We all climbed into it and took only one Easy Cab to the Airport.
                    The next instance was when I needed a cab to the Railway Station. I got the confirmation and the drivers details... minutes after getting the driver's details I got a message cancelling my booking telling me that the driver (ph no [protected], Car No TS 09 PTR 3966 wasn't available. Looks as though these chaps have no control over their employees. The Drivers do as they please!!!
                    If you want to reach the Airport/Railway Station on time be sure not to book an Easy Cab. I had two bad experiences. My company had booked two easy cabs, one for the Airport and one for the Kacheguda Railway Station after our annual meeting. Both Drivers began squabbling and claimed that the Airport trip was his... as a result there was no one to drop my colleagues to the Railway Station. Luckily one of our colleagues had a pvt cab booked and it was an SUV. We all climbed into it and took only one Easy Cab to the Airport.
                    The next instance was when I needed a cab to the Railway Station. I got the confirmation and the drivers details... minutes after getting the driver's details I got a message cancelling my booking telling me that the driver (ph no [protected], Car No TS 09 PTR 3966 wasn't available. Looks as though these chaps have no control over their employees. The Drivers do as they please!!!
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                       Rajinder Singh
                      I want to share my very bad experience with this Radio Cab taxi[protected]. i booked a radio cab on 13th of june from malviya nagar to new delhi railway station from where i have to take Amritsar Stabdi Express (at 4:30 sharp which i already disclosed to them) at 3:00 pm and i got the message from thereside also that your booking have been done and cab will reach within 15-20 min. but till 3:45 pm i have not got any call or message from driver or radio cab delhi office then i called up to the call center of radio cab and told them i have not got the cab till now then they put me on hold for 5 min and told me that sorry sir we are not able to locate the cab. i told them due to you guys i am gona miss my train, the person on other end said we cant do any thing for you. without any other question i cutted down the phone and rush into the taxi stand from where i got the taxi for railway station (at 4:10 pm) the result was the same i missed my train to punjab but my visit to punjab was so urgent that i have to reach over there at that day itself..for that i have taken a flight from IGI to Amritsar worth Rs.4000 as an employee this cost is very much high to me but i had no other option with me because all other train were late..

                      i again called to easy cab call center and talked to some senior person also he said we will investigate the things n get back to you with in 24 hrs..but i have not recieved any call till 48 hrs. then again i talked to same person for my rembursement but he said sorry although its our fault but we cant help you out in this case only what we can do is we will give you 30% dicount on your next journey i said hardly i use a cab once a year so its not the way to sattle the case then again he refused to help then i said i will file a case against you people in consumer court he said what ever you want to do you can..

                      So its my request to all delhi persons don't trust on easy cabs when you are in hurry or traveling for some important work.

                      Easy Cabs Delhi — inadequate service,cheating,no response to complaint

                      1. i booked a taxi frompalam crossing near sadar market ahead of mori rd till anand vihar bus stand on 15 april09 around 12.00 am.i was told that will receive a sms within 5 mins of cofirmation.2. i didnot receive a sms(first complaint) when i called back after 15 minutes i was told that taxi is booked and will reach in 15 minutes.after 15 minutes when i called driver on the number given he said he will take another 20 minutes as he is in dwarka(second complaint)3. i called company and cancelled the booking avd proceeded to take an auto or taxi and reached gopinath market. In the meantime the driver called saying he was near by so i called himto gopinath market and hired him.4.the veh meter was not working(third complaint).5.the veh stopped for 30 minutes for cng fill in the heat of summer when i was already sort of time (fourth complaint)6. veh instead of taking me to anand vihar bus stand took me to maharana pratap isbt adistance of 28 km whreas by my idea the distance from gopinath till anand vihar wud be around 20 km(fifth complaint)7.made complaint to mr pranjal around 6.00 pm on 15 apr 09, no intimation of processing and i came to the dvr of cab 6482 was suppose to be somebody else(6 &7 complaint)
                      Easy cab service is not reliable for quick service .You have to plan at least 2/3 hours in advance.
                      Management of Easycab is not involved and least interested to deal with customers.No professional approach is visible in providing efficient services.
                      They have outsource all permits allocated by Delhi Govt. and limited involvement even though Easycab
                      service was started with pump and show.
                      My advise to fellow friend is to lodge complaint with Consumer Forum and RTI to Director Transport, Transport Dept. National Capital Region of Delhi, Delhi.
                      I agree with you i am a frequent traveller, i have also faced the similar problem since i am living at vasant vihar near the airport at times i have picked up my own car and parked at airport lest i miss my flight
                      I had booked the cab in the night of 26th Jul 09 for pick up at 7 :00 a.m. in the morning on 27th Jul and i got the confirmation message again at 6 a.m. in the morning giving the car no but when the cab did not reach me till 7 :25, i called back to find out and was told that it will reach in 10 mnts .when i called again aftr 10 mnts i gor the same reply .and then the cab finally reached me at 7:40 ...but since i had to reach for meeting at 7:30 and was really furious with this kind of sevice, i called up again to speak to the supervisor and told him that why was i not informed if the cab was getting delayed so thati could make some other arrangement and that i will also deduct moneg as Easy cabs chrges the customer for waiting this gentleman Mr Kailash instead of being apologetic informed me that in this case Easy Cab will not provide me the service in future...i was really shocked to hear that and felt like going to Consumer Court but just that i dont have so much of time to waste i am not doing it ...but just imagine the kind of customer service being given even to customers like me who has been a regular customer of Easy Cabs ...bcoz its ur quick response time proper cutomer service for which people pay you double the charges of your competition...i am sure this was the last time i used Easy Cab service
                      I nd booked an easy cab from my home in GK-ii to new Delhi railway stn on 22 June 2010; booking ID no.[protected]. It was a hot afternoon - 44 deg C and what I got was a rickety old Esteem with its AC not working. A horrible journey to the station - with my cervical neck in deep pain. Then easycabs does not have any feedback page on their website nor any email address.
                      i called up easy cab at 2pm and booked a cab on 4th august 2010 for 16:00hrs. and my friends family have to catch chattisgarh sampark kranti. the booking was confirmed. Then after some time i got the booking id, chauffer no etc by sms. at around 3:20 pm i received a sms saying that my booking is cancelled because of non availability of cab. Since my friends family has to travel and has to catch train and that to with small baby. i immediately rushed to local taxi stand to get one. I kept on moving from one stand to another and about after one hour of of hectic effort i could get a taxi by paying 100% premium. I will also advise not to trust easy cab

                      b.n. mishra
                      mishra.[protected]@gmail.com
                      i want to tell you all easy cab is very bad service even that drivers dont know how to talk with the costumer

                      just two days before i get easy cab new delhi pahar ganj to shakti nagar and the cab mobile number is [protected] when he drive he used to talking on mobile and he giving many bad words on mobile i have with my family but i thing he did not care about that so i feel very bad that i did easy cab so now that was my last time to easy cab

                      shyam
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                        Easy Cabs, Bangalore — Easy cabs taking things too easy

                         BMS Iyer
                        I hire radio taxi services regularly, almost 10 times a week, as i do not have a consistent driver.

                        I had ben...
                        Complaint comments  Read comments [14]

                         Jose
                        The last few months I happened to do a lot of domestic travel. Each time I would need a cab to get to the railway station because the train was a night-starter. being a new entrant especially after the new
                        airport opened up, Easy cab looked like a breath of fresh air. The first time I booked, I was inundated with information on who the cab driver will be, what is his number, whats the cabs number etc and drivers mobile number. I could call and check anytime.

                        That day, it turned out, I was really lucky. Driver came on time, greeted us warmly, got us to the destination with no fuss or mad driving and the rate came to 20Rs less than Spot City Taxi.

                        Now Spot City Taxi is a veteran, a seemingly disgruntled team which is gruff, can't speak much english and don't seem enthusiastic about their job. If I ignore the behavior layer, I would rate Spot City Taxi as the best ordinary taxi service in Bangalore. They have NEVER been late. The drivers are at location at least 30 minutes before time almost irritatingly. They get you to the destination ON TIME. In a 30-40 minute commute, I really don't care if I can't make conversation with the driver or if he's yelling at pedestrians jumping in the way or a trifle overspeeding. I get to the destination ON TIME EVERYTIME.

                        Easy Cab guys have some gall. For the last 5 bookings I have made they have ruined my mood everytime I start for my journey. the sourness makes you yell at everybody later on for no reason. That is why I hate their idiotic non-existent service. They have ACs in their car. They also have no management skills. The drivers speak well and are well dressed. They also will not pick your call if you want to check why they are running late. They have new cars and a recognisable brand identity. They also have a pathetic call center. to get to an executive you have to wait long enough to get another shave. The executive speak well. They also do not know why their drivers are more than 40 minutes late and still haven't called.

                        I have my self 3 out of 5 times co-ordinated between the $#@$ driver and the call center to tell who
                        has reached where. Last time I yelled my lungs out at all of them. But you know what it didn't help. I was quite put out and was snapping at anything that looked at me. And the lazy and incompetent Easy Cab bunch was going on doing this to me.

                        The best thing I thought I'd do is to erase their phone number from my phone and let people know about them. Because only if all affected people put out their voice will there be a definitive change. It's time people learnt to do their job properly. So I thought it's my duty to let people know not to be taken for a ride. If you are charged you have the right to demand service. no one does things for free.

                        5 times out of 5, I was promised 7PM and the cab hadn't come to me even at 8:30PM. 8 calls and 30 minutes of my Pre-paid time was wasted. Guess what, they never called, the cab never came, they never apologised. My train was only at 10PM but I know there are fools who don't care for your time. So you've got to make use of it and get alternate arrangements made.

                        The last time this happened (last week) I got into an passing auto with 3 pieces of luggage.I had to pay a 'premium' of 120Rs as opposed to 70Rs. But the guy got me there by 9:30PM. And I made sure I erased the Easy Cab numbers from my memory.
                        it was bad for me this morning. the driver was rude and acted like he was doing a favour on me. he arrived 15 mins earlier and insisted on a waiting charge. though i paid none, it wasnt my fault that the call center wrote down wrong time. the call center gave him the destination ~1km earlier than the actual destination, which is really not my problem. he said he would have cancelled the drop at the source. worst kind of service for the money you pay.
                        I’m frequent user of taxi service. The call center executive’s job is over once they inform the driver. There is no one to check if the driver started to the pick up point. 2 times I missed doc’s appointment due to the lack of coordination or responsibility.
                        1) Once I booked Easy cab for my cousin to take her child to a doctor. The cab was 1hr late and she missed the appointment with the doc. Later she had to hire another cab and had to go some other doc.
                        2) This time I booked Easy cab at least 7hrs before the schedule to take my baby to a doctor. We had an appointment at 4pm, this time also the cab did not come on time. So I called the driver he was telling he was in Cantonment railway station which is more than 10km away from my house. He said he would reach home in 15min. But did not happen, so I called him a couple of times and he did not respond. When I called the customer care they said he is on the way and again insisting me to call the driver. I did that and he did not answer the call again. That day I called the customer care at least 5 times (not exaggerating) and I even told them to forward the call to the manager which they did not do.

                        The doctor who we took appointment was a busy person and we missed the appointment had to postpone it.

                        That was the last time I called Easy cabs. I’m happy with the other cab services.
                        If you have anything important Easy cab is not he right choice, do not trust. Let that be your last option.
                        to day i booked easy cab for going to city stn next day at 0430h. they confirmed booking. but when i asked if i get the cab in time, they said it cannot be confirmed as cab may or maynot come, and that they would message 30 mts before which mean at 0400hrs they may say that cab will not come. with this uncertanity can any one take a chance, particularly when one needs cab at odd hrs. please dont go for easy cab

                        upendranath
                        my experience of easy cabs drivers was awful. They never come on time and on top of that they lie...
                        never ever take them
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