Easy Cabs Complaints & Reviews

Easy cabs is losing the credibility now. I booked a cab for morning 6.45 AM to catch the train, seeing no communication around 6.15 AM when I called they gave this socking update that booking is cancelled and I need to arrange some other means to travel. This is ridiculous, someone is in hope that cab will be on time and I will reach the destination right time but this mismanagement contributes to miss your train/flight/urgencies.
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I booked a cab from Easy Cab. I booked it for 8:30 pm of 05 march, 2013 and made the booking 7:30 pm of 05 march, 2013 I booked it for my parents my booking is conformed booking ID B[protected] car no 6947 chauffeur no [protected]. Chauffeur call me on 7:40 pm for pickup point & dope location after some time I received sms from easy cab dear ( dear customer ,As requested by you we confirm the cancellation of your booking no B[protected]...

Dear Sir / Madam

This is to lodge a severe complaint against EASY CABS. I had gone to MG Road with some friends yesterday evening (March 4, 2013). As we were in a Party and was going to be late so we made a booking with EASY CABS. We had called easy cab customer care at 20:22 hours for the booking. We wanted a cab from MG road metro station to Banaswadi at 22:15hrs. We got a confirmation with the booking id A[protected].br...

I had requested for a cab service from Easy cabs to pick me and my colleague @ 6:30 pm on January 17.2013,from my office in Chandivali, Andheri(East) upto Borivali (East). I received details of my booking. About an hour before the journey, they also sent me the driver and car details.
Just to confirm if the driver is on the way, I called up @ 6:15 pm, on the mobile number that had been given to me. Only to find out that the cab has...

Hi

I want to bring to the notice , that I had booked a cab from Noida to my residence in CR park on 21st December 2012 for 7pm.

Booking Id - B[protected].

I was told at the time of call that i will get the details of my cab 30 mins prior to my boarding of cab.

I did not receive any details till 6.30 so i called up the ease cabs once again to check , the person at the other side told...

I Booked an easy cab to go from White field to RT nagar at 16:44pm today.The pick up time was 18.30. The company sent me an sms with my booking ID.
I should have recvd the drivers details 30mins prior to the pick up time at 18:00 but at 18:16 i instead recieve an sms saying that cabs werent available in my area and so the request could not be processed.
On calling the call centre the executives have only mouthed" we are...

Hi,
I had booked 2 easy cabs online (@ 11am) on 18th Oct 2012 from Mohammed ali road to Mumbai central station (for 8:40pm), i called back easy cabs to confirm my booking they said booking has been confirmed and they will send a sms with all the details 30 mins prior to the departure time. I got a sms with chauffeur details for 1 cab @ 8pm, when i called the driver he said he`ll not come for the pick up due to traffic in that area...

Hi Team,

It was very sad and frustrating day where I booked Easy Cabs from Dombivili East to CST International Airport, Mumbai 2 days ahead with the confirmation number from the Cab Service provider A[protected] and the same got cancelled at the last moment where I was in deep need of the service. On the day of travel (29the Sep 2012), I requested the cab service Customer Care guys to send the cab little early Ganesh Immersion...

Had booked a taxi thro EASY CAB Call Centre on 18th July. The pickup was scheduled at 04.15 AM in the morning since i had an early morning flight to catch from the domestic airport. The call centre exec. also informed me that i will have to pay 200/- INR for the journey (meru charges me 120/- for the same distance) but since it was early morning, i didn't mind paying extra. Got a confirmation sms with cab / driver details in the morning...

Please record my serious complaint against the cab driver who very bluntly refused to come to the pick up location and asked my wife to speak to the call center because he has got another pickup and WONT be able to come. They will rearrange for other cab..

Receiving this input when I spoke to the call center (Mr. Rahul) he mentioned that the cab was already assigned and was no change in route for the cab driver.
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Hi,

This is pertaining to the services offered by easy cabs for cab bookings, which I feel have never ever been an appropriate one, it is not just in one instance but overall more than 5 instances I have booked easy cab in a stretch of 15 days and unfortunately despite the booking has been done almost 12-24 hours in advance they have failed to pickup and do not even bother to inform on time about the same that they couldnt...

I booked and easy cab to go from Goregaon Link Road to SNDT college Santacuz West on 8the June 2012. I was told theat I will receive thee details of thee driver and car 40 mins prior to departure. The cab was booked at 12.43pm and I was scheduled to leave at 2pm.
I got a message withe thee details at 1.33pm. I waited for thee cabbie to call till 2pm. When he didn't, I called him. The cabbie told me theat he had cancelled thee...

Booked a Easy cab at the jet arrival airport termninal on 1st June 2012. Paid the "airport taxi charge" of Rs 50 and was given a cab no 2760 and was told the driver will call me. Kept waiting at the pick up location for more than 45 mins and no one called and the cab 2760 also did not come. On calling their call centre they said "sorry"... i had to take an auto home... lost Rs 50, 45 valuabe minutes and peace of mind....

I had one patient having medical emergency, so i booked cab for 28/05/2012 8.00 AM from AECS layout to manipal hospital, i made the booking on 27/05/2102 night around 10 PM, SMS came from easy cab saying "booking confirmed" with booking ID (A[protected], in the morning of 28/05/2012 at 7.30 AM i received SMS with can and driver details. When i called the driver at 7.45 AM his number was coming switched off, then i called easy cab...

Easy cabs were supposed to send me a cab at 5:30 PM from Nerul, Sector 4 to pick my parents up and drop them at Lokmanya Tilak Terminus. The cab did not arrive at 5:30 PM. When called at 5:15 PM to confirm the Easy Cab telephone support assured that a confirmation will reach my phone by SMS in 5 min. That didn't happen. When I called again at 5:33 PM, I was informed that the booking has been cancelled. I had make other arrangements to...

An easy cab was booked at 11pm on 27th April to arrive next morning 5 am at Noida sector 19. The customers had to go to the Anand Vihar railway station to catch a train of 6am. But the cab did not turn up at the venue and on frequent calling at the chauffeur number provided by the company, the number was on waiting for almost half an hour. No communication from the company or from the Chauffeur came and the customers suffered a lot due to...

I had booked an easy cab from Goregaon East to Domestic airport for my flight from Mumbai to Porbandar (only 1 flight per day and only Jet airways). Booking id A[protected] Flight timing 05.55 Hrs. Reporting time at Airport min. 45 mins before the Flight timing i.e. 05.10 Hrs.

I had booked the Cab for 04.15 hrs, so that i can reach the airport easily in max. 30 mins that is by 04.45 hrs (being early morning time - without traffic)...

I had booked Easy Cab on 3rd Feb 2012 morning at 10 am for a pick-up at 5.30pm From Domestic Airport to Lokhandwala Complex, Booking ID was A[protected] Car no.9034,Chauffer No.[protected] , at around 5.10 I get a call from the driver that his car has been in garage & wrongly assigned to me & hence cancelled. No one at the call center was helpful or for that matter courteus. At the last moment I had to look out for my self.
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hi,

I booked a Cab Via Easy cabs for the[protected] for 3.45 am , the booking was done prior on wed 12:37, I was given a booking ID A[protected]. and was informed that will get an sms 40 mins prior to the scheduled time .
Called at 3.20 am on the[protected], was informed by the Customer service agent , that will receive sms in 5 mins , called back again after 10 mins of not receivieng the message, this time he said...

Hi,

First of all I am a regular user of easy cabs & the instance took place dissolved all the good services I got from Easy Cabs till now, as I have recently booked a cab from Gurgaon (Haryana) to Paschim Vihar i,.e. 26 January 2012 @ 12:20 am & the driver took me to a longest way to Paschim Vihar & on complaining him about the same he defended with that he is taking me from the shortest route (i.e. gurgaon to dwarka...