[Resolved]  Easy Cabs — Poor service

Cab services - Cel Cabs — Cab not sent for pick-up after confirmation

I called Cell Cabs in Hyderabad and booked a cab on 12th August around 11 AM and received a confirmation SMS as well regarding all the details from a number [protected]. I had to board a train in the night from Hyderabad railway station at 10:30 PM so I had booked the cab for 9:30 PM.

However I received a call around 8:50 PM that the cab broke down, etc and there would be a delay of 30 mins. I was very angry and disappointed as it had also started raining and if the cab comes at 10:00 PM for pick up (as per them), I could miss my train. I was travelling with my family.

This caused a lot of inconvenience and at the nick of the moment I had to take two auto rickshaws in the heavy rains and go to the station.

This is definitely not expected.

Over and above this I receive another SMS from Cell Cabs (after I hired auto rickshaws) that "we apologise for inconvenience and please book cabs in advance" which is ridiculous as I had already received a confirmation SMS from Cell Cabs in the morning itself.

Car Rental — Meru Cabs goof up

I had the worst experience today for having booked a Meru Cab to pick me from Kagadasapura and drop me to Sanjay Nagar in Bangalore. The cab was scheduled for 08.30am and I was glad to see the sms on my mobile with the details of the cabbie. I quickly gave the driver a call and to my utter surprise he replied saying that he cannot make it and to call the the office and convey the same message. Apparently this would prompt the office to route another cab in the nearby vicinity. I called the customer care and ther executively politely apologised and offered to assist with another cab in the nearby. I got another sms with the details and I quickly called the driver. Apparently he was somewhere in Domlur and did not have a clue of any of the roads or landmarks in Bangalore. After having talked to the driver in all the languages and make him understand the road and having spend a good 15 minutes, I was certain that the cab was not going to reach my home at 08.30. Since time was against me, I quickly called the customer care to cancel the booked and opted for a rick drop.

same case happened with me as well recentl. I have booked the cab more than 12 hours in advance and the pick time was 8:30 PM. I got a sms at 8 PM that cab is cancelled. after that it was very difficult for me to reach the destination on time as I had to catch the bus. When I called up customer care, they just said sorry. I think they should inform the customer atleast 2-3 hours in advance so that customer can arrange for other alternative. or they should learn form Meru Cabs where you will get the information at the time of booking itself. e.g. I tried booking cab online on Meru cab website but immediately they inform that cab is not available.

I'll suggest you people not to use Easycab. It would be better to use Meru or any other local cab provider.

Easy Cab sucks..

This is my fist and worst experience with easycab I had booked a cab from your call centre from Kandivali to Mira Road at 5 pm,The booking number given to me was A[protected].I was told that I will get the cab and driver info before one hr of pick up time.When the details didnt come at 6 pm I called up at the call centre to enquire,but to my shock and disbelief I was told that my booking stands cancelled.This was done even without informing me.I will never suggest anybody to use easycab now onwards

Its easily the worst cab service and they shouldnt be offering the service if they're unable to deliver. Even if you're left with no option, you should not book Easycabs; they always confirm the booking (so that you dont try to book anything else) and then dont turn up. Its sheer harassment.

very similar situation. If you have very important meeting or appointment, better to avoid easy cabs. The service is very pathetic and confusing. i have faced this situation 3 times now.

Following are the chain of events for the last one, after this, i will go wiht meru or private cabs only.

1. 5.20pm : I booked a cab for 6 pm same day, asking them to confirm me if the cabs are available. This was very important doctor's appointment, so i double checked.
2. 5.35pm: called them back to check the status. they told they will confirm in next 2-3 minutes.
3. 5.40pm: got confirmation message with chauffer details and mobile number
4. 6.10pm: the driver didnt turn up, so called hte mobile numberof the driver. He says, he has already cancelled this booking by calling back the customer care.
5. 6.15pm: I called the customer care, they say, its a confusion. The chauffer has not cancelled but is struck in traffic jam and will come to pick me in 10 minutes.
6. 6.25pm: I called the customer care again, as the guy didnt turn up. He says, this booking was cancelled at 5.30 and the sms has already been sent at 5.30pm. Till now i havent received any cancellation sms.
This is ridiculous.

I booked an Easy Cab to take me from Koramangala to Kalyan Nagar on 1st July, 2012. Veh Number KA 04D371. Booking Id A07016203

The Cab driver first asked me if I wanted to go by Ring Road. Since I was new to Bangalore, I asked him to take the shortest route. He brought me through the longest route from Koramangala to KalyanNagar. The fare was Rs. 510.

For the same journey on the way from Kalyan Nagar to Koramangala the bill came to Rs. 336. ( Veh KA 04 C 2721) pick up 1130 am.

I was overcharged by 174 rupees. Clear case of cheating. This is shameful for a professional organization.

The call centre was not helpful. Please do not rely on EasyCabs drivers to take you by shortest route. Be prepared for being taken for a ride!

P Bhattacharya
Mumbai

I also had the same experience today. I haven't received any update through SMS, only get a cancellation msg after pick up time, so missed my flight, during this time I made several calls to call center and they were saying that cab will be there on time. Please don't go for Easy cab ever

Booking Ref no:- A[protected]..

siju
New Delhi

Dear Sir,


Dear sir,

My name is Shekhar Dey, aged 65 years, a senior retired Govt. officer. I am a regular
customer of Easy Cab. I had a bad experience last time. I booked a cab for
11.04.2014 with ID no. A[protected]. The car was to reach A-8 Meera Bagh at 2.30
pm on 11.04.2014. From there it was to come to my house E-50 Maya Enclave New
Delhi-110064 and then to B-185 Hari Nagar and finally New Delhi Railway Station
at 5.00 pm to catch Kolkata Rajdhani.

The cab reached Meera Bagh at 2.55 pm instead of 2.30pm. Car no. 7127- Driver phone
[protected]. When we were near Rajender Nagar the AC stopped. We were told that
the CNG has finished and the cab will run on petrol and no AC will be
available. As if that was not sufficient the petrol also finished in ten
minutes when we were near Kali Bari, Mandir Marg. It was already 4.35pm and the
train was at 5.00 pm and we were all senior citizens. One o[censored]s being 84 yrs
old. There was a long queue for CNG at Mandir Marg CNG station and only on our
request the manager allowed us to jump the queue and gave CNG but not before 10
precious minutes was wasted. We reached station at 8 minutes before 5 pm. We
could board the train thanks to the coolie who took Rs. 250/-.

Kindly acknowledge

Thanking you

--Shekhar Dey ([protected])

Easy Cabs — Illegal charges.

I am regular custmer of service, but today i book your easy cab, the driver charges illegal charges without any reason. the passenger is a lady With a little baby. so she can't able to take any action againtst that driver. i want to file a complainant agaisnt you.

Easy Cabs — misbehavior by the cab driver

Easy cab car no DL 1R Y 7601 was wrongly parked in gopinath bazaar, near petrol pump on 11 may 2014 at 2035 hr and when requested to move the driver started misbehaving. if this is the quality service u provide then i am afraid ur company gonna last long. please intimate the action taken

I booked to cab from West Patel Nagar to G T Karnal Road, Ashok Vihar on 05.07.2014. My booking ID was A[protected] and pick up time was 8.30 p.m. The cab didn't reach till 8.40 p.m. I called up the Chauffeur ([protected]) thrice but nobody picked up the phone. I called easy cab no and was told that the cab has broken down and that's why it's unable to reach at my place. Then another booking no B[protected] was allotted to me and I was told that cab would reach me in 10-15 minutes. It was around 9.00 p.m and I called the Chauffeur ([protected]) he was in Model Town at that time and I knew that it was not possible to reach West Patel Nagar in 10-15 minutes and therefore cancelled the booking as I was getting late for the occassion. It was very bad experience for me who is regular user of the services provided by the company.

I RETURNED FROM HYDERABAD TO MY CITY MUMBAI YESTERDAY AND HAD BOOKED A TAXI THROUGH EASY CABS AFTER PAYING A CONVIENCE FEE OF RS 80.. CODINATOR INSIDE 1B ARRIVAL TERMINAL(MUMBAI DOMESTIC) AIRPORT FOR EASY CAB SAID THE TAXI ID #2619 AND WE WOULD GET THAT OUTSIDE THE AIRPORT..WHEN REACHED WITH SLIP PROVIDED THERE WAS NO TAXI...I CALLED ON DRIVER'S # THAT I RECEIVED THROUGH MESSAGE AFTER BOOKING THE CAB, IT WAS UNREACHABLE..I WAITED FOR 15 MINS THERE WAS NO VECHILE WITH THIS ID...I CALLED EASY CAB CODINATOR INSIDE 1B TERMINAL HE SAID HE WILL SPEAK TO THE DRIVER AND GET BACK TO ME...HE CALLED UP TELLING ME THAT VECHILE IS DOWN AND WOULD SENDING ANOTHER VECHILE IN 2 MINS WITH ID 2800..I WAITED FOR 10 MINS NO ONE TURNED UP I CALLED THE DRIVER HE SAID HE REACHING IN 2 MINS..WAITED FOR ANOTHER 30 MINS NO ONE TURNED UP..I WASTED ABOUT 1 HOUR DOING ALL THIS AND COMPLETELY FURSTATED BY THEY WAY CORDINATOR AND DRIVER WERE FOOLING US..I WENT INSIDE AIRPORT AFTER INFORMING SECURITY HOW THESE EASY CAB GUYS HAVE CAUSED US IMMENSE TROUBLE.ASKED FOR THE REFUND FOR 80 RS AND CAME BACK OUTSIDE BOOKED COOL CAB WHICH I GOT IMMEDIATELY AND REACHED HOME.NEVER EVER I WILL BOOK A EASY CAB AGAIN.VERY POOR CUSTOMER SERVICE AND ABSOLUTELY NO ETHICS HOW TO TREAT CUSTOMERS.