[Resolved]  Electrolux — Defective Refrigerator

Address:

West Bengal

I purchased a 190 Lits capacity Electrolux 2-door refrigerator, Model ECP204DH from Capital Electronics VIP(Unit of Anand & Co. Electronics Pvt. Ltd.) Kolkata on 14.12.12, at the full price of Rs.13,500/-(inclusive of VAT) which was delivered to my Kolkata residence(address CF-171, Salt Lake City, Sector – I, Kolkata – 700 064. Phone No.[protected]/ Mobile No..[protected].

The fridge was delivered to the above address on 15.12.12 and was observed to badly dented on both sides and also was observed to be noisy with excessive vibrations. This defect was reported to the Electrolux Toll free telephone No.[protected] immediately. They gave a complaint registration number, but did nothing about same. I kept on complaining & every time they gave a new complaint registration number. After in-numerable calls to the dealers(m/s Capital Electronics) & also to Electrolux they sent technicians, who came, inspected the fridge and went away. On each & every service report, I (the customer) endorsed that the fridge was dented & making too much noise. No action was taken by the dealer nor by Electrolux. The fridge was not used, thus causing me and my family much hardship. On informing them that if the fridge is not replaced, I intend approaching the Consumer forum, after which a new refrigerator was sent on 14.01.13(after1 month of purchasing the fridge) and the defective refrigerator was returned.

The replacement refrigerator was removed from the sealed carton in which it was delivered by the Electrolux technician on 16.01.13 and was again found dented and noisy(though less dented and less noisy than the first one). I immediately made several complaints both to the dealer and also to Electrolux on their toll free no., but till date nothing has happened. On 04.03.13 another technician came and inspected the dented fridge, but no further action was taken by Electrolux. Since then, several complaints were made, new registration numbers were given and strangely these complaint registration numbers were also closed by them by simply sending an SMS without checking if the defects were rectified or the fridge replaced.

At one stage the visiting technician stated that the dents were not very very deep/serious. I fail to understand as to why will I accept a dented fridge when I have paid the full price for same. Would anybody accept a brand new car from the show room with slight dents ?? If I had purchased a “seconds” refrigerator at a discounted price, I would have agreed accepted a slightly dented/noisy fridge but why should I accept a defective/dented set at the full price ?? I suspect that intentions of Electrolux are not honest and they are trying to pass off 2nd hand or reconditioned refrigerators.

I am absolutely fed-up with the services of Electrolux and their high handed attitude towards their customers. I suspect that all their 190 lts refrigerators of this model are defective/second hand and they ( a one time very reputed British Company) are trying to palm off these defective units to gullible Indian customers. I demand that they take back the refrigerator and refund me the total cost ( Rs.13,500/- inclusive of VAT), as both their refrigerators were observed to be damaged and I expect the replacements to be also damaged and have no faith in their product any longer. They have caused much hardship and mental trauma in regard to their product and their dealings for the last 4 months.

Dipankar Ghosh
Kolkata Mobile No. [protected](This mobile number is the reference number for all calls/correspondence with Electrolux)