Electrolux India Complaints & Reviews

I live in Gurgaon.I own an Electrolux Airconditioner, 1.5 tons, window type. This was giving trouble and I complained to customer care early in May 2013. A few days later it was checked and they found that the gas had leaked. Someone from "Reliable Customer Service" was sent and they refilled the gas. I made the full payment of Rs 2000/- and I have the cash receipt No. 127 dated 13/05/013. But after just about 15 days the Airconditioner stopped cooling again. Again I called customer care and they said they would treat the matter as urgent. On the 2nd of June they sent someone to check it and said the gas had leaked again. Since they are supposed to fill the gas free of cost as this has happened within the 3 month warranty period, they are now not bothering to do the needful. We have a small 10 month old baby in the house and we are facing a lot of inconvenience. I really dont know what to do. Please help. I would like to file a legal case against Electrolux and the so called "Authorized Electrolux Service Centre".

I have bought Air Conditioner just couple of years back and already I am experiencing the problem with the quality of the Air Conditioner. Cooling has diminished substantially. Currently, the Air Conditioner is not in warranty. Understand I would have to pay, IF the engineer coming to my place would do some Service of Air Conditioner. Even I confirmed the same with the Electrolux Call Centre number 1860 –200-1212. After I lodged a complaint with Electrolux Call Centre I received a call from Mr.Sunil followed by Mr. Jeetendra from Cell No.+[protected] saying even if the person would visit my place before actually doing any service he will charge INR 450/- Per visit and other parts extra.

This is absolutely unacceptable firstly with the quality of the product and on top of the that asking not required service charge. I would request relevant authority to take serious action. This is really hampering customer rights. My Contact [protected]

I purchased Electrolux Deo Fresh Refrigerator on 19.12.2012. The details are:-

REF EBE183BR-FDA
[protected]
PNC No:[protected]
part compressor
[protected]

complaint no. generated on 23.05.13 is EGUW[protected]. It was confirmed that the service request would be attended within 48 hours.

Till today my service request is not attended and no progress. They can not even tell me the service dealer/engineer contact number. It has not been even 6 months I purchased the refrigerator.

AMLAN DEY
House no. 28,
Bholagiri Ashram Road, Rangirkhari,
Near Canara Bank,
City:- SILCHAR, Dist.:- Cachar,
State:- Assam, Pin:- 788001
mob:- [protected]

Hi

I purchased an Electrolux window AC in 2009 from a dealer in Old Faridabad, since 1st year it showed its real quality which is very bad.
In 1st year itself i faced problem in the product. It didn't cooled in temperature more than 44 degree C. I called customer care, they told that some one will come in 24hrs surely, but than it took 3 days for the engineer to have a visit and i was shocked to hear the answer of complaint from engineer, he told me that if the heat is more AC will trip and compressor will stop cooling for that we need to throw water on the body periodically.

Since than every year i make complaints to Electrolux service center but they are unable to provide a solution.
i am writing this mail so that at least some people would read my comments and will think before buying Electrolux products.

At last in Just 4 years i am thinking of throwing Electrolux AC to garbage and get a new AC of some good company.

Thanks
Naresh Kumar
[protected]

I bought a Electrolux Microwave through Star CJ Live on 3rd May 2013. The delivey happened on 5th May 2013 - however the Microwave is not working. I tried to call Star CJ Live Customer Care 5 times between 11 AM and 5:00 PM today (5th May 2013) but they are not ready to take down any complaint. They keep on saying that the System is not working. I spent Rs 5490 on this purchase and will like to get my refund. Kindly help as I am really stressed out. - Thanks Nupur

We have taken Loan from you against AC split The EMI was calculated Rs. 2000 in eihgt months through ecs PNB Naraina vihar New Delhi but Our Accounts Shows insted of Rs. 2000 You have withdrawn Rs.3838 which is matter of concern.In Feb 2013 we visited your office at Peetampura Delhi and gave them all details , the concerned person assured us that your money will be refunded soon with intrest but til now we have not received our money back. Pl. look into the matter and refund our money with intrest If you want to know details from bank pl. call my mobile No [protected]

Dear Concerned,

I have Electrolux elita washing machine which I bought on 27th Jan'13. It worked fine in whole Feb but since March it started creating trouble..I logged the complaint which had been attended but not resolved due to which I had to re-log it again.

Last Sat one mechanic visited and told that sender needs to b changed which would b done by Mon - Tue.
Another Sat has come but nobody turn up. Now when I called customer care they Told me that the complaint have been resolved.

Request you to please revert me tomorrow by noon or I'll treat it in my own way..Complaint no. Is EGUR[protected]. This Is showing resolved while I haven't signed the service report.

Please revert me over the phone..

Regards
Rajneesh
+91-[protected]

I purchased a 190 Lits capacity Electrolux 2-door refrigerator, Model ECP204DH from Capital Electronics VIP(Unit of Anand & Co. Electronics Pvt. Ltd.) Kolkata on 14.12.12, at the full price of Rs.13,500/-(inclusive of VAT) which was delivered to my Kolkata residence(address CF-171, Salt Lake City, Sector – I, Kolkata – 700 064. Phone No.[protected]/ Mobile No..[protected].

The fridge was delivered to the above address on 15.12.12 and was observed to badly dented on both sides and also was observed to be noisy with excessive vibrations. This defect was reported to the Electrolux Toll free telephone No.[protected] immediately. They gave a complaint registration number, but did nothing about same. I kept on complaining & every time they gave a new complaint registration number. After in-numerable calls to the dealers(m/s Capital Electronics) & also to Electrolux they sent technicians, who came, inspected the fridge and went away. On each & every service report, I (the customer) endorsed that the fridge was dented & making too much noise. No action was taken by the dealer nor by Electrolux. The fridge was not used, thus causing me and my family much hardship. On informing them that if the fridge is not replaced, I intend approaching the Consumer forum, after which a new refrigerator was sent on 14.01.13(after1 month of purchasing the fridge) and the defective refrigerator was returned.

The replacement refrigerator was removed from the sealed carton in which it was delivered by the Electrolux technician on 16.01.13 and was again found dented and noisy(though less dented and less noisy than the first one). I immediately made several complaints both to the dealer and also to Electrolux on their toll free no., but till date nothing has happened. On 04.03.13 another technician came and inspected the dented fridge, but no further action was taken by Electrolux. Since then, several complaints were made, new registration numbers were given and strangely these complaint registration numbers were also closed by them by simply sending an SMS without checking if the defects were rectified or the fridge replaced.

At one stage the visiting technician stated that the dents were not very very deep/serious. I fail to understand as to why will I accept a dented fridge when I have paid the full price for same. Would anybody accept a brand new car from the show room with slight dents ?? If I had purchased a “seconds” refrigerator at a discounted price, I would have agreed accepted a slightly dented/noisy fridge but why should I accept a defective/dented set at the full price ?? I suspect that intentions of Electrolux are not honest and they are trying to pass off 2nd hand or reconditioned refrigerators.

I am absolutely fed-up with the services of Electrolux and their high handed attitude towards their customers. I suspect that all their 190 lts refrigerators of this model are defective/second hand and they ( a one time very reputed British Company) are trying to palm off these defective units to gullible Indian customers. I demand that they take back the refrigerator and refund me the total cost ( Rs.13,500/- inclusive of VAT), as both their refrigerators were observed to be damaged and I expect the replacements to be also damaged and have no faith in their product any longer. They have caused much hardship and mental trauma in regard to their product and their dealings for the last 4 months.

Dipankar Ghosh
Kolkata Mobile No. [protected](This mobile number is the reference number for all calls/correspondence with Electrolux)

First of all I would like to mention that please do not buy any product of Electrolux & even if you buy one, just throw it when it needs repairing, all thanks to the customer service provided [protected]. The executive's attending the call do not have any information about their own products and if you want to speak to their senior (because the executives cannot solve any problem), they are always at lunch.

And Ruchika Services( Hari Nagar Ashram) an Electrolux Authorised service centre is the worst ever service provider. They ask for advance amount and when they receive the amount, these people just disappear. I have had my life's worst experience with this service centre. The best part about this Ruchika Services is that the manager never picks up the call. Staff is rude.

It has been a week since I have lodged my complaint with Electrolux, my problem is still there, the service centre took money from me for nothing. I am just waiting for the engineer to arrive so that I'll just throw my Electrolux dysfunctional fridge onto him and Ruchika Services staff.

Complaint # EDEL[protected]

Regards,
Kartik Shekhar

The refrigerator arrived at our residence on the 26th December, 2012. When the technician from Electrolux came to install the fridge, he realized that the appliance was not working as there was a leak in the gas tube and all the gas had escaped. So even before we got a chance to use our new fridge, we had to get technicians to come over and fill gas so that we could use. This process took 3 days. The fridge worked fine for 3 and half months when on 9th April 2013 we realized that the fridge was not working again. The inside of the fridge was getting hot again and all the food had gone stale. We put in a complaint to Electrolux who informed their service agent Infocool( Shop No. 6. Neelkanth Arcade. Plot 94, Sector 17, Koparkhairane, Navi Mumbai). Since we had the same problem we knew that the gas had leaked again. We repeatedly informed the service agent and Electrolux, however none of them bothered to listen to us. Finally late in the afternoon on the 10th April, 2013, they sent a person over to take a look at the fridge. He checked us and informed that we were correct and that the fridge had lost gas again. However, he did not have any gas equipment with him and so he rudely informed us that he would not be able to solve our problem and he said another technician would come over next day. By this time we had already not used the fridge for 48 hours. On 11th afternoon another technician came and filled in the gas and asked us to turn on the fridge half an hour later and he said the fridge would work again. This rude technician said slight movement of the fridge had caused another pipe to leak. After 5 hours we noticed that the fridge was not cooling down. We again called up Electrolux to report the problem. We even said that maybe the service agent was not doing their job properly and if they could send us someone different. But the same service agent called us back and said that they would come and have to take our fridge to check it before they will return it to us in two days. By this time 72 hours had already passed since we had used our fridge. When we asked the service agent for a temporary fridge while they were servicing ours, they said they could not provide us with one. We have a two and half year old son and we are having a harrowing time because we are not being able to use our fridge.

As you can well imagine that this is a 3 and half month old fridge, we have still not finished making payments for it and we are having so many issues with it. I do not think this is what we expected when we bought an Electrolux or the really poor after sales service we had received. We have spent days in just pleading and requesting Electrolux to come and repair our fridge.

Dear Sir/Madam,

I had purchased a Freeze of Electrolux on 11th April 2009 with 5 years warranty of compressor. My freeze start creating the problem and I have logged a complaint with the customer care of the company with complain id EGZB[protected]. Even after the number of follow ups my complaint is resolved by them.
I need your kind intervention as help as my freeze of Electrolux is still in compressor warranty period. I will be grateful to for your kind help.

Kind Regards,
Om Prakash
[protected]

We have purchased an Electolux split AC from TMC Kukatpally Hyderabad on 30th March 2013 and the Showroom has promised that product will be delivered and installation will be done with in 48 hours of payment but till today installation was not done and every day i used to call the TMC showroom for more than 15 times and every time they used to tell me that at any cost installation will be done by end of the day. Till today (5th April 2013) they repeated the same story and installation not done yet. They tortured me a lot for this whole week by not providing the service they promised for. It is my kind request to lodge a complaint against TMC showroom and Electrolux company. Kindly do me a favour by taking proper action against those companies.

Our Electrolux Washing Machine Spin Dry is not working. We have registered complaint no: EHYD[protected] on 5th March. We have received couple of calls from Service centre but no one came to check on the machine. We registered a follow up call and got a call from Electrolux service personnel. But again - no one has come to check the machine.

Any attempt to escalate means waiting in the "queue" for 10 minutes and then getting disconnected. I have been disconnected 3 times today (10th March) while waiting to "Senior Executive".

Please send the service personnel at the earliest, else we will take the required actions.

Ratna Vani
Ph: [protected]

Hi:

I have bought an Electrolux refrigerator from TMC Electronics, Malakpet Branch on 27/01/2013. After delivering their product at my home I got to know that the product was defected and I called customer care, which they sent their executive for repair. After repairing it 3 more times, the problem persisted again so I asked them to replace it which they said it will be done in 1 week, but it didnt happen even after 2 months. When I called their manager he is not receiving the phone and not responding properly, so I request "consumer complaints authority" to take some action against these frauds who cheat their customers.

Hi,

I bought Electrolux Refrigerator in May 2005. It started showing some cooling problem in September 2011, then I called the Electrolux customer care and lodged the complain. Electrolux service engineer visited my house in Gurgaon and charged Rs 330/- and confirmed that compressor of refrigerator is failed.

Electrolux authorized service engineer replaced compressor of my refrigerator in September 2011, I paid Rs 7330/- to Excellent Service (Authorized service center of Eletrolux in Gurgaon) on 29th Sep 2011, for compressor & applicable servicer charges as my refrigerator was out of warranty, charges included compressor cost (Rs 3250/=) , filled gas in refrigerator (Rs 1850/=) , repairing of evaporator assembly (Rs 850/=), duct cover (Rs 650/= ) , transport (Rs 400/=) & Service charge (Rs 330/=). Service Engineer told me that compressor warranty is for 5 years and I asked this is not written on bill, but he confirmed me that all new compressors comes with 5 year warranty.

Again after 4 months (February 2012) I faced same cooling issue and called Electrolux customer care service and again Excellent services replaced heater (Rs 1550/=) & bianetel (Rs 850/=) and total they charged Rs 1350/= after discount of 1050/=.

Again in November 2012 we observed that our refrigerator cooling has deteriorated but due to winter season this was not much observed by me. In first week of Feb. 2013 we observed that there is some cooling issue in my refrigerator again and called Excellent services again and their engineer confirmed that compressor is failed again. I checked with customer care service of Electrolux and they confirmed me that if Electrolux has changed the compressor than warranty of compressor will be of 5 years.

Then I called the Excellent service to replace my compressor as they have replaced it around 15 months back, but Excellent service told me that warranty of Electrolux compressor is only for 6 months and you have to pay the whole amount again.

I called to Mr. Rajeev (Excellent services, Electrolux Authorized service center) and also discussed with Mr. Aman Verma from Electrolux. But nobody is listening and asking to pay the whole amount again for compressor replacement.

I need your help, as I am following up from last one week to Electrolux service center and customer service center, but all these follow-up are ended up with no positive results and have to pay the whole amount again. I am mentally harass from last few days, as I have paid around Rs. 10,000 which is equivalent to a new refrigerator price to Electrolux service center but again I need to purchase compressor with my own money with no further warranty.

I am fed up with services and customer care of Electrolux, please help me to get replace this compressor as early as possible.


Chandra Shekhar
(+91 [protected])

I have bought refrigerator in 2004 since then i am observing that my electriccity bill is more due to this refrigerator as it consume more power ,on my complain your company engineer has changed thermostate but still the problem remain same.
My observation is that it run continously without break.So please attend the same problem as soon as possible.
Thanks
M L Zodapay
B-145 NFL VIJAIPUR
GUNA(M.P)
473111
Mob. No.-[protected]
E Mail id- [protected]@gmail.com

I have bought a Electrolux Washing Machine (Model No - EWT553MEW0) in 2009.

Now maching function is not working properly, all the LED's are blinking at time of machine is working. its creating problem becuase i am not sure which function is working, sometimes water is going to dran with fresh water & detergent.

please do the needful.

This is to inform you that I have purchased Electrolux Refrigerator from Croma Store in Faridabad on 23/10/2011 Model: V60G it stopped working on 4th December, 2012. I have registered complaint Electrolux Complaint Centre EGUR[protected] on 5th December. the engineer visited and two days after and there was no power at home and he checked from outside and said there does not seems to be any issue and use the machine. In case the problem persist then call me. We were out for a day and day after when we switched on the machine, it was dead. I called up engineer and he said please log the complaint again. I again called up the customer service center and the complaint was showing pending and they added remark for visit. Engineer had not visited till evening and I got a message that complaint has been closed. I called up again at the service center and they raised the complaint again EGUR[protected]. I asked for an explanation in writing why the complaint has been closed and till date I have not received any response/resolution so far.

I called up several times and ask for seniors to inform me about the issue and resoultion. Till Now, nothing has been done and is only causing mental harassment.

I want the compensation apart from the repairs.
Regards,

Manoj Minocha
[protected]

My fridge DFF 40 Elecrolux has been creating problem since last three years and charged many times for repair as detailed below :

During the period of Year 2009-11 even after complaining at Service center and Electrolux care nobody attended the fridge for almost 1-1/2 years till the new Service agency and after many mails written.
M/s shivshakti has also made many attempts through different service engineers by experimenting different things , nitrogen purging, moisture removal, gas filling , gas reducing , installing new additional condensor coil etc etc. and charged more than Rs 11000/-

Now agaian service center shifted to M/s Hi- Tech , they have sent engineer who has taken PCB for repair after 10 days he came to inform that PCB can not be repaired and fixed the same PCB, agter that even the upper comartemnt cooling and other function also stopped working and cutomer care closed the complaint informing matter disputed

I have repeatedly complaint to Electrolux Customer Care that the power consumptio of Refrigerator is more than the Power Rating. The service person have visited the house and checked the AMPs of the Compressor and informed that there is no problem with the Refrigerator. Again my second electricity bill have generated and shocked to see that the power consumption of the Refrigerator alone is 190KW or 190 Units.

Brand : Electrolux
Capacity : 340 Ltr
Purchased from : Next Retail

Again complained to the customer care on 15/Nov about the power consumption. This time the service centre people started arguing that there might be some earthing issue/ Voltage Fluctuation/ Cabling Issue

At the first visit of the engineer, he have explained the same and requested the building electrician to check the same. Electrician have confirmed that there is no issue either with earthing/ Voltage Fluctuation/ Cabling

My last refrigerator used in recent past was LG 450Ltr Double Door, which used to consume 2.5 KWh/Day with high usage

Currently i am alone and doesn't use the refrigerator for more than 5 times a day

If the Electrolux team is not able to resolve the issue, let them take back the product and pay my purchase amount at the earliest