Electrolux India Complaints & Reviews

Respected sir/madam
i had purchased Electrolux washing machine and have the following details :
Customer Name : Mr. R.P.Sharma
Address : F-1 J.P Township (J.P CEMENT) NTPC Tanda Ambedkar Nagar U.P
Mob No. : [protected]
email id : [protected]@gmail.com
Dealer's Name : Pankaj Electronics Address : NTPC TANDA Ambedkar Nagar,U.P
Machine Model : EWS 702 TC GO
Model Serial No, 91001928
Date Of Purchase :10/06/2010

The Problem is that the Dryer fan is not working and motor is also
damaged I have complained every where and written application also been given i have complained almost 50 times but no action had been taken so far i am also attaching my bill (photocopy) for the proof i want u to take strict action v.soon

Thanking You

Yours Obediently
R.P.Sharma

I have washing machine Libra purchase 8 years back, and not under warrantty period, so I have complaint(pmum[protected]) to their service centre and complaint was attended by their authorised service centre dealer at Vikroli park site(PE ELECTRONICS LIMTED, YASH ENTERPRISES-[protected]) in the month of Sept 2011, with replacement of one part (Gear box) costing to me Rs.3000/ for one year warantee, But since replacement they change that part three time but it not working, after replacement it work only 3 to 4 days.now it is totaly shut and nobody want to turnup against my last complaint which is register before 15 days.

Balkrishna shirke -[protected]
sion pratikshanagar,
[protected]@reddifmail.com

I am submitting the history of an AC purchased and installed in my house.

AC Brand Name: ELECTROLUX
AC Model NO. EA09SCRPA1(0.8 ton)
SERIAL NO.: [protected]
Date of Purchase:[protected]
DEALER :JAMAL SALES CORPORATION, PALAKKAD, KERALA.
INVOICE NO: 9222
CUSTOMER DETAILS : SUGUNAN.K.B.,"BHAMA", KALLEKULANGARA, PALAKKAD,KERALA.
MONTH OF FIRST REPAIRING: MAY-2009
SECOND REPAIRING :[protected]
THIRD REPAIRING :[protected]
REPAIRING DONE BY :IMAGE, RISHAL BUILDING,OPP.CO-OP. BANK,G.B. ROAD,PALAKKAD.
SERVICE PERSON LAST ATTENED: APRIL LAST WEEK,2011(Tekwins)
AC reinstalled(fourth attempt) :JUNE 2011
Found faulty on OCT 2011(same problem-No cooling)

In the above, all the service attempt ends with refilling gas.(it is expensive).
All together they charged me about 4000 rupees during this period.Even the compressor is under warranty period, they charged for the repair done in compressor. Frankly telling , I could not able to use this AC during summer seasons.During the hot seasons it was under repair.
On 5 th October(This is the fifth time faulty) I registered a compliant with TEKWINS, PALAKKD,
The AC is now with the service people.
Unfortunately the service center available in palakkad,karala was closed last week.
I got a contact number of a technician and made a call.He told me that the unit is in Trichur now. How will i get back? The compressor is still in guarantee period.they are trying to lag the service indefinitely.
What Acton should i take?
Thanking you
Sugunan

dear sir,
we are the dealer of philips&electrolux products (pe electroincs).we have one compliant regarding the stock we received from the beginning dut we have noticed few days before .the compliant was the company is sending us the dent stock (repaired stock) of refrigerator.we think that's the mistake was happened when the stock was dispatched from go down but we noticed that it was not mistake and they have send the stock with knowing every thing because this in not one consignment stock i have at present , it happened every time we received the stock beeause the purchased dates are different at present we have fifteen refrigerators in that nine refrigerators are dent stock .we have paid money for new stock as per there price for new stock and our customers are also paying money for the new stock.hear we have stock from the date
[protected] its invoice number is[protected] on the day we have purchased two pieces in that one was sold and another one was there its sc:no:[protected] model:no:refedl284beg-rfk,
[protected] its invoice number is[protected] on the day we have purchased eight pieces in that we have sold seven pieces one was remained its sc:no:[protected],model:no:refedl294ber-rfk,
[protected]its invoice number is[protected] on the day we have purchased eleven pieces and we have sold six pieces five was remaining in that four pieces ard repaired stock there se:no:[protected],[protected] model:no:refedl254bew-rfk,sc:no:[protected],[protected] model:no:refedl254bdh-rfk,
[protected]its invoice number is[protected] on the day we have purchased fourty pieces in that we have repaired stock one at present remaining some pieces are sold and some where are remaining its sc:no:[protected],model:no:refedp195hw-rds
and two more dent stock are there we are having these pieces in our total purchased of one hundred sixteen pieces in that how many dent stock are there at customers we don't know for these i am sending some pictures and there invoices they are telling that it happened unfortunately and they said that will replace the stock immediately but in future if our customers ask us why did u sell the repaired stock what i have to tell my customers . we have paid money before the delivery of the stock but they are cheating the dealers by sending the repaired stock and telling that it comes like that from the company manufacturing unit.we have requested them to see the images of there stock and tell the right reason,dut till this day they have no reply.so sir please make the consumer favor

my electrolux washing machine[walky talky} is not working. I complained for the same and it has been about 50-55 days does it take this much time to get repair

Dear sir,

The following call registered with C Care electrolux.
Plkw[protected] dt Oct 2011
PLKW[protected] dt Nov 2011
PLKW[protected] dt 06 Dec 2011
PLKW[protected] dt 05 Jan 2012

I have purchased an Electrolux Microwave on 16 Nov 2010 from R Super, G Noida.
On Oct 2011 it stopped working. I have register a complaint at Customer care vide compliant no. Plkw[protected] dt Oct 2011. After many reminders an engineer visited and inspected. He has told that its transformer got defective it need to be replaced. After few days I have called him for defect rectification. He told that new transformer demand has been raise to company and will install soon it received.
After few day I contacted the C Care to resolve the issue but no result achieved. I have make at least 500 calls to C Care, every time they gave assurance to resolve the issue but not yet happened. From last 45 days I have asking to provide mail id and contact details of higher officials but they have not connect not given the contact details.
Now I totally harassed and no other way left except going to Consumer court. It has almost 4 months over but they not provide any support.
So I am requesting you to look in to matter and suggest further

I have bought ELectrolux convection microwave oven model EK23CBS4-MMZ in Dec 2011.During usage only 1st time on convection mode the glass plate got automatically cracked , when i called up service centre they said glass plate is not covered under warranty so I have to buy new Glass plate,but it was clear that Glass plate has cracked in 1 st time only bcoz of its poor quality as it was not able to take heat.
When i asked them that it is poor quality of plate then why i have to bear the cost of it they said to contact their Regional ASM Mr Vinay mobile no[protected] to resolve this problem but to my surprise he never reply any calls & even their service centre said our ASM never takes any call so only way is to buy new plate at Fix MRP only otherwise Microwave oven will not work.I have never seen such poorest quality & response from any other electronics firm Like Electrolux. I hope some senior person will resolve my complaint as your service managers dont believe in taking customer calls.

Mandeep Singh

Complaint Nos.PDEL[protected]
[protected]

REMINDERS ON 26.12.2011 AND 27.12.2011
COMPLAINT Nos. [protected]
[protected]
[protected]
[protected]

Sir,

this has been brought to your kind knowledge that the machine becomes disorder again and again. the service centre consumes more and more time for repair and as a result domestic work disrupts. Shortage of parts and lack of skill in the service centre.

With kind regards,

K.G. AGGARWAL
C-82, FARMERS APPTTS.,
SECTOR-13, ROHINI,
DELHI-110085
MOB. NO. [protected]

To,
Electrolux India
Corporate Centre, 5th Floor,
Andheri Kurla Road, Andheri(East),
Mumbai – 400059

Subject: Complaint regarding Electrolux Refrigerator - No cooling - Problem since last 4 months

I have an Electrolux Double Door Frost Free Refrigerator capacity of 270 litres Model no. 275FF, Serial no. 5617 purchased on 13th September, 2006. In the month of October, 2011 the fridge started malfunctioning there was no cooling. I registered a complaint through Electrolux customer care. The technician from the company's authorized service outlet M/s. P.E.Electronics Ltd. 8, Narendra Nagar, Dunlop, Kolkata-56 visited and inspected the refrigerator and informed me that there was minor problem with thermostat which required slight adjustment. He fixed it and told me that hence forth there will be no problem. The technician vide invoice no. 2451 dated 10th October, 2011 charged Rs. 276/-.

After few days the same problem persists and there was no cooling in the refrigerator. I again registered a complaint through Electrolux customer care. The technician from company's authorized service outlet M/s.P.E.Electronics Ltd. visited and inspected the refrigerator on 29th November, 2011 and informed me that there was problem with compressor and it needs replacement. The technician vide invoice no. 2928 dated 29th November, 2011 charged Rs.276/- . They informed me that they will come and replace the compressor.

On 13th December, 2011 the technician from company's authorized service outlet M/s.P.E.Electornics Ltd. visited and replaced the old compressor of the refrigerator with new one and told us that the new compressor is under 2 years warranty. The technician vide invoice no. 3051 dated 13th December, 2011 charged Rs.4,700/-. Inspite of replacing the compressor and spending so much money for service and repairing I am still facing the problem with the refrigerator. There is no cooling.

On 1st January, 2012 I again placed a service request through web site of Electrolux and a service request number PKOL[protected] dated 2/1/2012 was given to me. On 2nd January, 2012 a technician from company's authorized service outlet M/s. P.E.Electronics Ltd. visited and inspected the refrigerator and informed that there may be problem with the cooling coil. The technician informed that he will speak to his service center and solve the problem by next day. Thereafter no one attended the complaint and presently my refrigerator is not in functional state. I am not in a position to use the refrigerator.

I have made several complaints to the authorized service outlet M/s. P.E. Electronic Ltd. but now they are not attending my complaint. I have even made calls to Electrolux Customer Care no. [protected] on 5th January, 2012 and 6th January, 2012 but the only response I am getting from the Customer Care is that technician will get back to us shortly. I am facing inconvenience and hardship with the refrigerator. I am highly disappointed with the response of the authorized service outlet of Electrolux. No one is attending the complaint. The refrigerator is not working past one week. After sales service of Electrolux is very poor. I request and urge the concerned authority to expedite and resolve the problem of my refrigerator as soon as possible and take serious action against the service centre for harassing us and not attending the complaint.

Awaiting for an early response,

Thanks & Rgds.
Subhash Chandra Ghosh
Flat no. 281, Block no. B-18
Kendriya Vihar,
VIP Road,
Kolkata- 700052
Mobile no. [protected]
[protected]

Re; COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected] WASHING MACHINE GATE NOT AVAILABLE
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected] REMINDER
COMPLAINT NO. PDEL271211 REMINDER
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected]
COMPLAINT NO.PDEL[protected]

RESPECTED SIR,

WITH REGARD TO THE ABOVE, IT IS VERY CLEAR THAT CUSTOMER SERVICE OF THE ELECTROLUX IN INDIA IS VERY POOR AND THERE IS NO RESPONSE FOR A CUSTOMER FROM THE COMPANY. IN THIS CASE, IT HAS BEEN FOUND THAT THE PRODUCT OF YOUR COMPANY IS FUNCTIONING SINCE 30TH OCTOBER, 2010. INSPITE OF THE REPEATED REMINDERS AND COMPLAINTS, THERE IS NO ONE, TO HEAR OUR COMPLAINT. THIS MATTER HAS BEEN CONVEYED TO SH. SUBRAT AND SH. MAJOR SINGH, BUT THESE TWO PERSONS ARE NO MORE INTERESTED TO SOLVE THE COMPLAINT.

WITH KIND REGARDS,


K.G. AGGARWAL
C-82, FARMERS APPTT.,
ROHINI, SECTOR
DELHI.

MOBILE NO. [protected]

Ref My complaints [protected] dated 12oct11 and PBLR[protected]

Since 11oct11my electrolux refrigerator is out of order due to a compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems visited on 12th and informed that the gas has to recharged and that he would send somebody to that next day. He collected Rs300/-for the visit.Next day another technician came, charged the gas and collected additional Rs1100/-from me for the job. After the compressor was switched on ,it was found that the compressor was running continuously for more than 24hrs without cutting.Cooling was very poor,Ice was not forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that the compressor was defective and has to replaced. He also noted it was below the 5yr warranty and noted the purchase and bill details. After that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call later to give the progress
9Nov-No call received. Called your customer service again.Rep said that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak to senior manager. The rep first said he has not come to office,then he said he is busy in a meeting and finally he said I cannot speak to me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing with your customer service
My frig is out of action over a month.Hope that you would respond to this email urgently and and arrange to change the compressor without further delays
M.R.Subramanian
B222,Century Park Apts
48,Richmond rd
Bangalore-25
Tel: 25585446/[protected]Ref My complaints [protected] dated 12oct11 and PBLR[protected] and susequent ones

- Show quoted text -

Since 11oct11my electrolux refrigerator is out of order due to a
compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems
visited on 12th and informed that the gas has to recharged and that he
would send somebody to that next day. He collected Rs300/-for the
visit.Next day another technician came, charged the gas and collected
additional Rs1100/-from me for the job. After the compressor was
switched on ,it was found that the compressor was running continuously
for more than 24hrs without cutting.Cooling was very poor,Ice was not
forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that
the compressor was defective and has to replaced. He also noted it was
below the 5yr warranty and noted the purchase and bill details. After
that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available
only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second
complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call
later to give the progress
9Nov-No call received. Called your customer service again.Rep said
that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak
to senior manager. The rep first said he has not come to office,then
he said he is busy in a meeting and finally he said I cannot speak to
me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing
with your customer service

Further calls on 5,9,10,11,14,16,17,18,19,21,22,28,29,30 Nov and
1,3,9and 11 Dec made by me resulted only in evasive replies by your
customer service personnel.
Complaint refs are::
PBLR [protected] , [protected] ,[protected] , [protected] and [protected]
My frig is out of action over 2 months and I am getting only evasive
replies about replace ment of defective compressor covered under
warranty
.Hope that you would respond to this email urgently as I am left with
no other altenative other than taking up the complaint with the
consumer forum

Date : December 22, 2011 ; New Delhi, India

dear Sir/Madam,
Reference Call number : PDEL[protected] of Electrolux.
I have Electrolux Fridge model ER37FF
The plastic shelves are broken. I wrote to Electrolux Care for providing to me two new flat shelves on payment. The service rep came and checked the fridge and came with two shelves which are meant for placing bottles. I donot need this type. I need flat...

SIR
I HAVE ELECTROLUX WASHING MACHINE BUT ITS WORKING IS VERY SLOW SO I WANT TO REPAIR IT . I HAVE MANY COMPLAINT BUT NO DECISON ANY COMPLAINT SO WHAT ARE YOU DOING, IF YOU CAN NOT SATISFACTION OUR CUSTOMR SO WHY DO CANNOT CUSTOMR SERVICE. PLEASE REPLY ON THIS MAIL.


THANK AND REGARD
AMAN GUPTA
1/2884-A, RAMNAGAR
POST OFFICE WALI GALI
LONI ROAD SHAHDARA
DELHI-110032
M.-[protected]
[protected]@REDIFFMAIL.COM

Dear Sir/Mam,
As per the service request number is PLKW[protected] dated 13/9/2011
Service technicians visited to my place they examined the machine and found that the PCB kit has short circuited and they said the machine Model is quite old, with 9 wash programs (5, 10, 15, heavy soiled, silk, whites, bed sheet, sari & eco.) wash option programs. And the model no. cannot be traced as the paper has wrought out, which is needed to replace the PCB kit so kindly post the model no. of said machine first also quote the price of the PCB and please make it available if it is not available at Varanasi service centre. Machine is top load with 9 wash program.

This Electrolux Fabriguard is a semi automatic washing machine it takes wash load of 7 kgs .This Electrolux washing machine has 9 preset programmes

Thanks
.With regard,

RASHMI SRIVASTAVA
C/o Mr. R.K. SINGHS-25/267, R-5, BRINDA NAGAR COLONY, SARSAULI, BHOJUBIR, VARANASI.
mob. no.---[protected]

I HAVE FIRST TIME PURCHASED ELECTROLUX WASHING MACHINE AND FROM THE DAY ONE I AM FACING THE ISSUE WITH THIS PATHETIC WASHING MACHINE, I HAVE CALLED CUSTOMER CARE, IN FACT CUSTOMER CARE NEVER BOTHER TO CALL US. TODAY I CALLED ALMOST 4 TIMES TO KNOW THE STATUS OF MY PENDING SERVICE REQUEST, WHICH IS PENDING
SINCE(20 DAYS). ONE PERSON PUT ME ON HOLD FOR ALMOST 20 MINUTES AND DISCONNECTED THE PHONE.

THIS IS FIRST AND LAST TIME I AM BUYING ELECTROLUX PRODUCT.

SERVICE AND SUPPORT IS PATHETIC.

+91 [protected]
Bangalore

DEAR SIR,

THIS IS TO INFORM YOU THAT,THE REFRIGERATOR IS NOT COOLING DUE TO COMPRESSOR DEFECT.THIS IS COVERED UNDER WARRANTY PERIOD.WARRANTY PERIOD IS 5 YEARS.

THE PRODUCT CODE IS PMC[protected]

SL NO.34102106

MODEL STD.01

THE DEALER'S NAME-BHAGABAT SALES CORPATION,BHADRAK,ORISSA

AND THE DEALER'S INV NO.2786/10.03.2009

KINDLY EXCHANGE THE COMPRESSOR AS SOON AS POSSIBLE UNDER WARRANTY SCHEME.

THANKS,

REGARDS

SANGRAM ROUT
BHANDARI POKHARI
BHADRAK
MOB NO.[protected]

My refrigerator ( electrolux kelvinator ) is not cooling in the lower part. it is a double door model and the freezer is working but not the storage area. I tried contacting the ghaziabad service centre but the number has changed. so please guide me for the nearesr service centre. i put up at vasundhara ghaziabad.[protected]

Panel Board of the Micro oven - Conventional (Electrolux make, Model No. EM22EC8055, SL. NO.[protected] was not working. Complaint had been lodged at Company's Service center. Service Engg. from authorized service center attended the problem on 25.07.2011 and took the panel board for repairing purpose. For the visit they charged Rs. 276/- (Receipt copy attached) and assured that it would take about 7 days for repairing. But till date we did not receive any feedback from their end. Kindly look into the matter so that we can get our repaired part immediately.

Buyer Details :

Mr. Arindam Banerjee
6/2D, D. Gupta Lane, Kolkata 700 050
Mobile No. : [protected], [protected]

I purchased electrolux refrigerator from Pinki electronics sector 22, Chandigarh on 23.10.2011 at 2.30 pm. The dealer dispatched the refrigerator at 9 Pm and intimated me telephonically. i kept on wailting till 11.50 PM but the delivery never reached to me. It reached to me at 8 am on 24.10.11. when asked cart puuler said it was late so he took the delivery at his cotage. I visited four time the shop of pinki electronics but received no response. One foot of fridge was not working hence unable to stood streight. please do something to set right this company my phone no. is [protected], #4660, sector 70, mohali. Pinki electronics do not pick the phone. I could not serve cold drinks to visitors on the eve of diwali.

Electrolux Washing Machine I have purchase new semi auto washing machine of Electrolux co. delar in ahmedabad -name - Gujrat freeze-at sarkhej-Ahmedabad
When i purchase that time delar says that call for demo- co. tall free no.and co.engineer co for demo. when i call co. tall free no. than co. says no responsibilty for demo. a delar responsibilty for demo. after i call delar they says not our respionsibilty.
I have no knolowage how to opreat washing machine and they both ( Co. and delar when sale washing machine )no provide engineer for demo.
What we do ?