Electrolux India Complaints & Reviews

THE ELECTROLUX WASHY TALKY WASHING MACHINE SERIAL NO 50600589 PURCHASED FROM CLIMATE CONTROL BANK ROAD , GORAKHPUR.
THE MACHINE NOT FUNCTIONING PROPERLLY AS AUTOMATIC INTAKE OF WATER IS NOT PERFORMING SINCE L ONG SERIVE CENTRE DETAILS ARE NOT AVAILABLE.E LODGE A COMPLAINT AND SOLVE MY PROBLEM.

S.K.M.TRIPATHI
195-S MANAS VIHAR COLONEY, PADARI BAJAR
NEAR SBI PADARI BAJAR
GORAKHPUR
EMAIL [protected]@gmail.com

MOB NO-[protected]

I have an Electrolux Refrigerator, for which I called up their Service Centre & registered a complaint for corrosion of both the doors and some parts of the body on 31st March 2012.
On April 1st at about 10.29am, I recieved a sms from TD-Peserv, on my registered mobile number, stating that my call has been registered with them & the call number given was ETNA[protected]. The same evening I recieved another sms at about 20.51hrs stating that Santosh Bare whose mobile no, is [protected], the company designated engineer will attend my complaint.

No one turns up till the 6th of April 2012, when out of the blue I recieve another sms at about 12.57hrs, on April 6 stating that my call has been cancelled.

Surprisingly I recieve anothe sms at about 13.03hrs on April 6, 2012 stating that my call has been registered with them and a NEW call number was given ETNA[protected]; followed by another sms at about 15.22hrs stating that Engineer Ajay Kumar with cell no. [protected] will be attending my complaint of March 31, 2012.

On April 7'2012, at about 16.17hrs I recieve another sms stating that my call has been registered and again a NEW call Number ETNA[protected], followed by another sms at about 16.34hrs stating that Engineer Rehan Ansari with cell no. [protected] will be attending my complaint of March 31, 2012.

Sir till date, that is 15th April 2012 no one has attended my complaint. This is a clear case of deficiency of service & is causing unwanted stress.
This refrigerator is in the name of my mother Mrs Kulwant Sahni

Kind Regards
Parmindar Sahni
GSM:[protected]

Dear Sir,

I purchased a new fridge of electrolux deo fresh 240 LTR , MODEL NO-EDL254/2011 from Ansal Plaza Palam Vihar. I have gifted this fridge to my relative in hissar . i send this fridge gurgaon to hissar given Rs 4000 to transportation charges is Rs 4000/- and after two days my relative called me fridge is not working properly . then again transportation charges is Rs 4000/- is bear by me . after i called the electrolux service center that fridge is not working properly . He said me due to gas problem he fill up the gas . after checking the fridge they said compressor should be change . service centre services are very pathetic they do not how to speak to customer . they are saying compaint to anybody he dont bother . sir i purchase a new fridge not a old fridge. such type of harrasment is going on can you take a strong action against your service center . kindly replace my fridge . and do the needful. and kindly revert on my mail id- [protected]@gmail.com.

Regards
Neeraj

I have purchased electrolux airconditioner from Perfect Electrovision Boisar west vide receipt no 27496 dt 21.2.2010 Now cooling of the AC is not working The Sr. No.of AC is [protected],[protected]
My address is Vasantshrushti Farm, At Mali Stop (Savarai), Tarapur Boisar Road, Post Tarapur, Tal Palghar, Dist Thane Pin 401502 and my cell no is [protected]/[protected]
Rajesh Vasant Mhatre

I purchased a electrolux refrigerator from T V Radios, Udaipur on 02/07/07. After a couple of months its timer went out of order. It was changed after repeated requests. Again, the timer went out of order. The local representative do not pay much attention to the complaints.

I lodged a complaint to the customer care in march 2012, with complaint no EJAI [protected]. Subsequently,it was repared. The timer and the biometer were changed and I was made to pay in cash a sum of Rs 1200/-
As per the shope keeper it is still under Warranty period. Morever, the bill and the cash receipt has not been given to me.

I hope the company would look into the matter.

J K Surana
37, Ravindranagar
Pratapnagar, Udaipur

I had cooling problem with my Electrolux referidgerator model no.SR315L. I called up their customer care service provider SEMTECH SERVICES, 196, Okhla Indl. Area, Delhi. Mobile Nos. [protected] and [protected]. Their service engineer Mr Manish visited my home and changed the PCB for Rs.2000/-. But referidgerator did not start cooling, Next day he came with three engineer and filled the gas in compressor and charged 1585/- additional charges. But even then referidgerator did not start cooling. On my calling them they informed me that they would give my money back but now they are not picking up my phone calls......

Now I am feeling cheated and want to take action against them....

I had purchased a Semi Automatic Electrolux Washing Machine in Kolkata from Sales Emporium on 22/04/2011 and is not working since last six months , after repeated complains to the service center my machine is not working till date , and the service personal are saying that we have no spare parts and now the guarantee period is getting over pls tell me what to do.

My fridge stopped its cooling around 3weeks back. so instead of calling any local repair guy i choose to call company complaint centre, which is somewhere near kangra. The guy came after two days and replaced the timer of the fridge and asked me to switch on the fridge after a day.
After a day when i switched it on it did not work, so i again called the guy and requested him to come and see. to which the answer from the other side was due to marriage season we can not send a guy before 12th march. i was shocked to here his answer, and told him that its really important and urgent. so he told that he will call me in a day or two to let me know.
anyways, noone called and since i had some guests at home so i choose to show the fridge to a local guy. this guy when checked the timer told me that the timer that they have installed was not the right one. it was from a different series. which shocked me even more. anyways, now i have my fridge working due to local repair guy and till date i have not recd any call from the service center guy.

this is the service that is given by a brand like electrolux.

Hi,

My name is Pradeep Daware from Pimple Saudagar, Pune.I have purchased an Electrolux Washing Machine from Vijay Sales Chinchwad in October 2011. After the purchase we just used it for 3 times as was suggested by the staff of Electrolux who came our home for a demo. After just three wash it started making huge sound while washing clothes. I did called the Electrolux Call Center and logged a complaint. When the complaint was logged they sent a technician at home to repair who had absolutely no idea what was the issue. He completely opened the washing machine and somehow got to know that the issue was with the suspension and said that he will be back in 2 days with new suspensions. Moth passed but no updates from that technician.

Again after several calls to their call center they sent another technician who again opened the washing machine and connected the new suspension that he got, still no change again there was sound from washing machine. Later on he concluded that there was no grease applied to the suspensions. He took around two weeks to get the grease. He applied the grease and still no change there is still noise coming from the washing machine while washing clothes. So then he said that he will be getting all the set of 4 new suspensions and check if it works, if it doesnt the we will replace the washing machine. Its been more that a month no one from Electrolux had turned up. Every day I have to call the technician and just getting fake promises that they will come to fix this issue.

Its quite disappointing that Electrolux has such bad service.

Respected sir/madam
i had purchased Electrolux washing machine and have the following details :
Customer Name : Mr. R.P.Sharma
Address : F-1 J.P Township (J.P CEMENT) NTPC Tanda Ambedkar Nagar U.P
Mob No. : [protected]
email id : [protected]@gmail.com
Dealer's Name : Pankaj Electronics Address : NTPC TANDA Ambedkar Nagar,U.P
Machine Model : EWS 702 TC GO
Model Serial No, 91001928
Date Of Purchase :10/06/2010

The Problem is that the Dryer fan is not working and motor is also
damaged I have complained every where and written application also been given i have complained almost 50 times but no action had been taken so far i am also attaching my bill (photocopy) for the proof i want u to take strict action v.soon

Thanking You

Yours Obediently
R.P.Sharma

I have washing machine Libra purchase 8 years back, and not under warrantty period, so I have complaint(pmum[protected]) to their service centre and complaint was attended by their authorised service centre dealer at Vikroli park site(PE ELECTRONICS LIMTED, YASH ENTERPRISES-[protected]) in the month of Sept 2011, with replacement of one part (Gear box) costing to me Rs.3000/ for one year warantee, But since replacement they change that part three time but it not working, after replacement it work only 3 to 4 days.now it is totaly shut and nobody want to turnup against my last complaint which is register before 15 days.

Balkrishna shirke -[protected]
sion pratikshanagar,
[protected]@reddifmail.com

I am submitting the history of an AC purchased and installed in my house.

AC Brand Name: ELECTROLUX
AC Model NO. EA09SCRPA1(0.8 ton)
SERIAL NO.: [protected]
Date of Purchase:[protected]
DEALER :JAMAL SALES CORPORATION, PALAKKAD, KERALA.
INVOICE NO: 9222
CUSTOMER DETAILS : SUGUNAN.K.B.,"BHAMA", KALLEKULANGARA, PALAKKAD,KERALA.
MONTH OF FIRST REPAIRING: MAY-2009
SECOND REPAIRING :[protected]
THIRD REPAIRING :[protected]
REPAIRING DONE BY :IMAGE, RISHAL BUILDING,OPP.CO-OP. BANK,G.B. ROAD,PALAKKAD.
SERVICE PERSON LAST ATTENED: APRIL LAST WEEK,2011(Tekwins)
AC reinstalled(fourth attempt) :JUNE 2011
Found faulty on OCT 2011(same problem-No cooling)

In the above, all the service attempt ends with refilling gas.(it is expensive).
All together they charged me about 4000 rupees during this period.Even the compressor is under warranty period, they charged for the repair done in compressor. Frankly telling , I could not able to use this AC during summer seasons.During the hot seasons it was under repair.
On 5 th October(This is the fifth time faulty) I registered a compliant with TEKWINS, PALAKKD,
The AC is now with the service people.
Unfortunately the service center available in palakkad,karala was closed last week.
I got a contact number of a technician and made a call.He told me that the unit is in Trichur now. How will i get back? The compressor is still in guarantee period.they are trying to lag the service indefinitely.
What Acton should i take?
Thanking you
Sugunan

dear sir,
we are the dealer of philips&electrolux products (pe electroincs).we have one compliant regarding the stock we received from the beginning dut we have noticed few days before .the compliant was the company is sending us the dent stock (repaired stock) of refrigerator.we think that's the mistake was happened when the stock was dispatched from go down but we noticed that it was not mistake and they have send the stock with knowing every thing because this in not one consignment stock i have at present , it happened every time we received the stock beeause the purchased dates are different at present we have fifteen refrigerators in that nine refrigerators are dent stock .we have paid money for new stock as per there price for new stock and our customers are also paying money for the new stock.hear we have stock from the date
[protected] its invoice number is[protected] on the day we have purchased two pieces in that one was sold and another one was there its sc:no:[protected] model:no:refedl284beg-rfk,
[protected] its invoice number is[protected] on the day we have purchased eight pieces in that we have sold seven pieces one was remained its sc:no:[protected],model:no:refedl294ber-rfk,
[protected]its invoice number is[protected] on the day we have purchased eleven pieces and we have sold six pieces five was remaining in that four pieces ard repaired stock there se:no:[protected],[protected] model:no:refedl254bew-rfk,sc:no:[protected],[protected] model:no:refedl254bdh-rfk,
[protected]its invoice number is[protected] on the day we have purchased fourty pieces in that we have repaired stock one at present remaining some pieces are sold and some where are remaining its sc:no:[protected],model:no:refedp195hw-rds
and two more dent stock are there we are having these pieces in our total purchased of one hundred sixteen pieces in that how many dent stock are there at customers we don't know for these i am sending some pictures and there invoices they are telling that it happened unfortunately and they said that will replace the stock immediately but in future if our customers ask us why did u sell the repaired stock what i have to tell my customers . we have paid money before the delivery of the stock but they are cheating the dealers by sending the repaired stock and telling that it comes like that from the company manufacturing unit.we have requested them to see the images of there stock and tell the right reason,dut till this day they have no reply.so sir please make the consumer favor

my electrolux washing machine[walky talky} is not working. I complained for the same and it has been about 50-55 days does it take this much time to get repair

Dear sir,

The following call registered with C Care electrolux.
Plkw[protected] dt Oct 2011
PLKW[protected] dt Nov 2011
PLKW[protected] dt 06 Dec 2011
PLKW[protected] dt 05 Jan 2012

I have purchased an Electrolux Microwave on 16 Nov 2010 from R Super, G Noida.
On Oct 2011 it stopped working. I have register a complaint at Customer care vide compliant no. Plkw[protected] dt Oct 2011. After many reminders an engineer visited and inspected. He has told that its transformer got defective it need to be replaced. After few days I have called him for defect rectification. He told that new transformer demand has been raise to company and will install soon it received.
After few day I contacted the C Care to resolve the issue but no result achieved. I have make at least 500 calls to C Care, every time they gave assurance to resolve the issue but not yet happened. From last 45 days I have asking to provide mail id and contact details of higher officials but they have not connect not given the contact details.
Now I totally harassed and no other way left except going to Consumer court. It has almost 4 months over but they not provide any support.
So I am requesting you to look in to matter and suggest further

I have bought ELectrolux convection microwave oven model EK23CBS4-MMZ in Dec 2011.During usage only 1st time on convection mode the glass plate got automatically cracked , when i called up service centre they said glass plate is not covered under warranty so I have to buy new Glass plate,but it was clear that Glass plate has cracked in 1 st time only bcoz of its poor quality as it was not able to take heat.
When i asked them that it is poor quality of plate then why i have to bear the cost of it they said to contact their Regional ASM Mr Vinay mobile no[protected] to resolve this problem but to my surprise he never reply any calls & even their service centre said our ASM never takes any call so only way is to buy new plate at Fix MRP only otherwise Microwave oven will not work.I have never seen such poorest quality & response from any other electronics firm Like Electrolux. I hope some senior person will resolve my complaint as your service managers dont believe in taking customer calls.

Mandeep Singh

Complaint Nos.PDEL[protected]
[protected]

REMINDERS ON 26.12.2011 AND 27.12.2011
COMPLAINT Nos. [protected]
[protected]
[protected]
[protected]

Sir,

this has been brought to your kind knowledge that the machine becomes disorder again and again. the service centre consumes more and more time for repair and as a result domestic work disrupts. Shortage of parts and lack of skill in the service centre.

With kind regards,

K.G. AGGARWAL
C-82, FARMERS APPTTS.,
SECTOR-13, ROHINI,
DELHI-110085
MOB. NO. [protected]

To,
Electrolux India
Corporate Centre, 5th Floor,
Andheri Kurla Road, Andheri(East),
Mumbai – 400059

Subject: Complaint regarding Electrolux Refrigerator - No cooling - Problem since last 4 months

I have an Electrolux Double Door Frost Free Refrigerator capacity of 270 litres Model no. 275FF, Serial no. 5617 purchased on 13th September, 2006. In the month of October, 2011 the fridge started malfunctioning there was no cooling. I registered a complaint through Electrolux customer care. The technician from the company's authorized service outlet M/s. P.E.Electronics Ltd. 8, Narendra Nagar, Dunlop, Kolkata-56 visited and inspected the refrigerator and informed me that there was minor problem with thermostat which required slight adjustment. He fixed it and told me that hence forth there will be no problem. The technician vide invoice no. 2451 dated 10th October, 2011 charged Rs. 276/-.

After few days the same problem persists and there was no cooling in the refrigerator. I again registered a complaint through Electrolux customer care. The technician from company's authorized service outlet M/s.P.E.Electronics Ltd. visited and inspected the refrigerator on 29th November, 2011 and informed me that there was problem with compressor and it needs replacement. The technician vide invoice no. 2928 dated 29th November, 2011 charged Rs.276/- . They informed me that they will come and replace the compressor.

On 13th December, 2011 the technician from company's authorized service outlet M/s.P.E.Electornics Ltd. visited and replaced the old compressor of the refrigerator with new one and told us that the new compressor is under 2 years warranty. The technician vide invoice no. 3051 dated 13th December, 2011 charged Rs.4,700/-. Inspite of replacing the compressor and spending so much money for service and repairing I am still facing the problem with the refrigerator. There is no cooling.

On 1st January, 2012 I again placed a service request through web site of Electrolux and a service request number PKOL[protected] dated 2/1/2012 was given to me. On 2nd January, 2012 a technician from company's authorized service outlet M/s. P.E.Electronics Ltd. visited and inspected the refrigerator and informed that there may be problem with the cooling coil. The technician informed that he will speak to his service center and solve the problem by next day. Thereafter no one attended the complaint and presently my refrigerator is not in functional state. I am not in a position to use the refrigerator.

I have made several complaints to the authorized service outlet M/s. P.E. Electronic Ltd. but now they are not attending my complaint. I have even made calls to Electrolux Customer Care no. [protected] on 5th January, 2012 and 6th January, 2012 but the only response I am getting from the Customer Care is that technician will get back to us shortly. I am facing inconvenience and hardship with the refrigerator. I am highly disappointed with the response of the authorized service outlet of Electrolux. No one is attending the complaint. The refrigerator is not working past one week. After sales service of Electrolux is very poor. I request and urge the concerned authority to expedite and resolve the problem of my refrigerator as soon as possible and take serious action against the service centre for harassing us and not attending the complaint.

Awaiting for an early response,

Thanks & Rgds.
Subhash Chandra Ghosh
Flat no. 281, Block no. B-18
Kendriya Vihar,
VIP Road,
Kolkata- 700052
Mobile no. [protected]
[protected]

Re; COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected] WASHING MACHINE GATE NOT AVAILABLE
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected] REMINDER
COMPLAINT NO. PDEL271211 REMINDER
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected]
COMPLAINT NO. PDEL[protected]
COMPLAINT NO.PDEL[protected]

RESPECTED SIR,

WITH REGARD TO THE ABOVE, IT IS VERY CLEAR THAT CUSTOMER SERVICE OF THE ELECTROLUX IN INDIA IS VERY POOR AND THERE IS NO RESPONSE FOR A CUSTOMER FROM THE COMPANY. IN THIS CASE, IT HAS BEEN FOUND THAT THE PRODUCT OF YOUR COMPANY IS FUNCTIONING SINCE 30TH OCTOBER, 2010. INSPITE OF THE REPEATED REMINDERS AND COMPLAINTS, THERE IS NO ONE, TO HEAR OUR COMPLAINT. THIS MATTER HAS BEEN CONVEYED TO SH. SUBRAT AND SH. MAJOR SINGH, BUT THESE TWO PERSONS ARE NO MORE INTERESTED TO SOLVE THE COMPLAINT.

WITH KIND REGARDS,


K.G. AGGARWAL
C-82, FARMERS APPTT.,
ROHINI, SECTOR
DELHI.

MOBILE NO. [protected]

Ref My complaints [protected] dated 12oct11 and PBLR[protected]

Since 11oct11my electrolux refrigerator is out of order due to a compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems visited on 12th and informed that the gas has to recharged and that he would send somebody to that next day. He collected Rs300/-for the visit.Next day another technician came, charged the gas and collected additional Rs1100/-from me for the job. After the compressor was switched on ,it was found that the compressor was running continuously for more than 24hrs without cutting.Cooling was very poor,Ice was not forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that the compressor was defective and has to replaced. He also noted it was below the 5yr warranty and noted the purchase and bill details. After that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call later to give the progress
9Nov-No call received. Called your customer service again.Rep said that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak to senior manager. The rep first said he has not come to office,then he said he is busy in a meeting and finally he said I cannot speak to me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing with your customer service
My frig is out of action over a month.Hope that you would respond to this email urgently and and arrange to change the compressor without further delays
M.R.Subramanian
B222,Century Park Apts
48,Richmond rd
Bangalore-25
Tel: 25585446/[protected]Ref My complaints [protected] dated 12oct11 and PBLR[protected] and susequent ones

- Show quoted text -

Since 11oct11my electrolux refrigerator is out of order due to a
compressor problem.
I called GX systems Bangalore to get it attended.rep of GX systems
visited on 12th and informed that the gas has to recharged and that he
would send somebody to that next day. He collected Rs300/-for the
visit.Next day another technician came, charged the gas and collected
additional Rs1100/-from me for the job. After the compressor was
switched on ,it was found that the compressor was running continuously
for more than 24hrs without cutting.Cooling was very poor,Ice was not
forming on ice trays and the compressor was overheated.
GXsystem was called again.Their technician came checked and said that
the compressor was defective and has to replaced. He also noted it was
below the 5yr warranty and noted the purchase and bill details. After
that there has been no response from GX systems till now.
Further chronological follow up by me given below

27Oct-called customer service.They said compressor Will be available
only by 29oct and complaint will be attended after that
30Oct-Reminder call to your customer service. He gave the second
complaint ref of 19th Oct and said that a rep will call within 24hrs
5Nov-Nobody called customer service reminded.They said they will call
later to give the progress
9Nov-No call received. Called your customer service again.Rep said
that his senior would call within 4hrs.
10Nov-Nobody called.I called customer service again and asked to speak
to senior manager. The rep first said he has not come to office,then
he said he is busy in a meeting and finally he said I cannot speak to
me and asked me to send email and that they would respond thereafter
It has been a very disappointing and frustrating experience dealing
with your customer service

Further calls on 5,9,10,11,14,16,17,18,19,21,22,28,29,30 Nov and
1,3,9and 11 Dec made by me resulted only in evasive replies by your
customer service personnel.
Complaint refs are::
PBLR [protected] , [protected] ,[protected] , [protected] and [protected]
My frig is out of action over 2 months and I am getting only evasive
replies about replace ment of defective compressor covered under
warranty
.Hope that you would respond to this email urgently as I am left with
no other altenative other than taking up the complaint with the
consumer forum