Electrolux India Complaints & Reviews

3 day passes and no response!!

Electrolux Washing Machine — Poor repair/service

My 3 year old washy-talky stopped working on 5th July 2008 so I called up "United Engineers", the authorized service center of Electrolux in Noida. The complaint number being - 25923. The service engineer came for a visit and after inspection, he told me that the main motor needs to be replaced and that would require the appliance to be moved to their workshop. I agreed and the same day they lifted the appliance from my house.

I got the machine back after two days with a bill of Rs 2700/=. While dropping back, the washing machine was not sent along with any technical person but only with the delivery man. He fitted the machine and showed me that the tub was rotating. I was also comforted to see the motor working.

After the delivery man left with the payment, I loaded the machine with two days pending laundry which was enough to fill the tub but the automatic fuzzy logic didn't show the correct configuration according to the load. I had to correct the configuration manually. I tried it several times but the fuzzy logic was not working properly. The problem not being a show stopper I carried on with running the machine with the manual configuration. After the wash was done, it started to rinse and spin the clothes. With the spinning a strange and hideous voice started coming from within the machine, so horrifying that I had to stop the machine immediately.

I immediately called up Mr. Gaurav, the incharge o[censored]nited Engineers to tell him that even after paying Rs 2700, the washing machine is absolutely unusable. He assured me that he will soon send the engineer to check the things. This conversation happened around 2 p.m. and till the end of the day nobody turned up. Meanwhile I followed up with him around 3 times and every time he gave me the fake assurance. Before closing his office he did not even bother to tell me that his engineer will not be able to turn up.

The bottom line is that I have paid a hefty sum of Rs 2700/= for a pathetic repair job in which the service center has not even bothered to test the washing machine after the repair. They repaired one problem only to introduce two more problems. The machine was unusable earlier and is still unusable but the authorized service center has grabbed Rs 2700 from me.

This incidence shows the insensitive and unprofessional attitude shown by an authorized service center of a global MNC. These people deserve to be sued in consumer court.

I agree with you even my washing machine stop working from 12 november 2008 and I had complain many times right now I had two complaint no. but still they are not able to repair the machine I asked for replacement but their is no responce from that side. I am living in a joint family due to that we face many problem and even I feel that these people deserve to be sued in consumer court.

Electrolux Washing Machine — pathetic service and problem still remaining

we have an ekectrolux washing machine which used to make alot of noise.
we lodged a complaint in paul &compay .they sent an engineer who said it would cost us 1500 .
on sending the maachine for service the price increased to 4200.we still sid ok
they kept the machine for 4months and then on repeated complaints sent it but the machine still makes noise they say there is a problem with the motor!!
when they took the machine for the first time they sid they would be checking all the parts.when we questioned them they said that the part was not available now they are asking for more money!!

please look into the seriously as it is causing alot of inconvenience.
BALDEV KEDIA

Electrolux refrigerator - model EKL275FF — repair of refrigerator

On Tue, May 25, 2010 at 6:17 PM, om dwivedi <[protected]@sify.com> wrote:
sir,

my refrigerator is out of order.

pl register my complaint & detail your rep to repair the same.

Address: P-59/2 Raksha Vihar, Shyam Nagar, kanpur.

mob: [protected]

an early action is requested.


Further to above compaint my refridgerator was repaired on 26th of june'10 with the job no. LUC[protected].

Rs. 8000 has been paid by me..

now i have shifted to Shahjehanpur on 27th june'10 at address:
S.K.DWIVEDI

237/ F1-1
Patel Road
OCF Estate
Shahjehanpur.

it is to state that my regridgerator was working properly here but from last 4-5 days its cooling has got down to negligible.

plz detail your representative for check and repair at the shahjehanpur address.

mob no at shahjehanpur is: [protected].

ELECTROLUX WINDOW AC — Servicing due

My AC is in warranty period. I have been trying to cotact customer care centre through given no.39404040 & [protected]. However there is no response and audio message informing that all the executives are busy keeps on running.

Electrolux Window Ac — cheating by the author. service centre

Company's authorized service centre at gurgaon (Hr) is very cheater. At the time of service of windo AC, they say that, condensor to be change. they given a bill of Rs. 1500/- for servicing and change of condensor. After this, AC is not working after two days. we complaint again to service centre and say the gas is to be filling. we are waiting last three days to rectify the AC camplaint. till today they are making more BAHANAS coming after 15 mint. half an hour, late in evening. but the service provider is not coming. In this summer, a small child could not aware this hot days.

Complaints on "Electrolux / Washing Machine"
Service Unsatisfied
I am very much unsatisfied buy the Electrolux. They care not listing to their customers. i had submitted my complaints every months for same problem (water leackage). Since the day first washing machine is creating problem during its working. Every time when a wash the clothes i am facing same problem (water leackage). Tell me what do i? So i would like to change my machine Plzzzzzzzzzzzzzzzzzzzzz.

Rakesh Pandey
C-18, Amar Colony Nangloi
New Delhi-41
91-11-[protected], [protected], [protected]

Electrolux Refrigerator — Water leakage

There was water leakge in the refrigerator .we called the authorised service centre uru star services for the compliant.he changed the timer, biometal and charged rs.2060/-.but the problem still remains. after repeated calls to the uru star services, people never turned up, though always cofirming for the visit every time we call.
Can electrolux solve our proble.
I realised that electrolux doesn't even has a call centre to register compliants

Electrolux — water leakage

I'm from Hyderabad and I have purchased Electrolux frost free refrigerator in 2006 and till now there is no problem but now I am facing water leakage probloem from the fridge.

You are requested to direct your representative to contact me through e mail

Water leakage

40Days passed and 5 Complaints logged with Electrolux - Refrigerator still NOT working.
Need IMMEDIATE Attention.

I had given a complaint for my Electrolux Refrigerator , Model No : ER-40FF on 25th Feb, 2010 Complaint No : HYD[protected]. The complaint was registered on Electrolux Company's customer care no[protected] as I am based in Hyderabad. It took 7 days for their service provider to attend the complaint after lot of follow up where as the company claims to provide service within 24 hours.

Finally they have changed some timer & charged me Rs. 1,450/- for the same & given me Inv. No-17777 dt. 3/3/10 for Rs. 1,450/-. They informed me that the problem has been solved and my refrigerator will start perfectly now.

Within 2 days the refrigerator's cooling stopped again. I called the service provider in Hyderabad who had attended my complaint. He kept on postponing for 2-3 days & finally told me that the timer actually replaced by them is not matching one with my refrigerator & told me to register the complaint again with customer care at 39404040 & we'll get the actual timer & replace it free of charge as they had already charged me Rs 1,450/- for the wrong timer fitted.

I registered the complaint again on 11th March vide complaint No : HYD[protected] (i.e. S.No 30 of 11th March)to replace the correct timer immediately as I had already suffered for almost 2 weeks.

Today 17th march is over, i.e. again 7 complete days are over and nobody has come to replace the timer & rectify the complaint. We are daily calling them 8-10 times with no effective reply. Every time we are getting the same reply that technician is starting but nobody came again for last 7 days.

The contact no where I am in touch after registering my complaint with customer care who had come earlier after 7 days & replaced wrong timer are as follows :
Hyderabad Service Centre No[protected] . I am also calling their service incharge as well as technicians but nobody is able to help & are giving one excuse after the other for the same.

I am planning to approach the Consumer Court with all the details as I have all the related papers & information with me.

Their service centre in Hyderabad is totally spoiling the reputation of lectrolux brand by harassing people like this that also in such extreme summers & high temperatures. How can they expect a person to live without a refrigerator for 3 weeks as I am suffering since 25th Feb.

I had purchased this Electrolux Refrigerator with great confidence & had been recommending lot of people earlier to buy this product as I liked the product but after such after sales experience, I recommend everybody not to buy Electrolux in their life time.

There are no numbers provided of Videocon Gurgaon office where we can complaint to some seniors. That’s why this service provider in Hyderabad is taking customers for a ride.

Now after almost 3 weeks, my complaint still remains unattanded.

Pls see if you can take some action on the same to teach a lesson to Electrolux Company.

Harsh Anand

electrolux fridge — Worst product & worst services with worst people working over there

First of all complaint responded after one week and than service person came after more one week. Finally he told that it will be repaired under warrantee and took 200 Rs. as advance (for gas filling which doesn't come under warantee). Than three days later he told that by mistake wrong parts has been issued so it will take two more days. After a week later person told that some other person will come in one or two days. After that the other person told that warantee period is over so can't be repaired. When we asked to return the advance money the first person is telling he will return withiin a week. Now money gone, both the person are not even picking the call, costomer care is helpless and service center person is telling it was our fees, what a brilliant work force and what a quality service they provide taking money but not at all responding and telling it is our fees for visiting your home for seeing your bloody faces. Great going. Now i am using that refrigerator as a shoe keeper outside my main gate.

I facing the same ind of problems as the other consumers facing as we bought a electrolux fridge from Kanhaiya electronix Bilaspur CG in the month of oct.2009 at that time the company was giving some scratch cards with their product but the specified dealer told that the cards couldent reach their place yet as soon as it come we will inform you to collect it but from that day to till date the dealer not giving any card against my purchase, other then this under warrenty period I m facing the moisture on outer side of fridge and also noticed every day that some amount of water stored on the floor out side of fridge then I also found that after reguler cleaning the fungus spread all over the outer side of doors and on the gaskett area I have complaint to the tolfree no of companies customer center they have gimen me a compaint no and within 3 days their service engineer has come and told that funguse problem will be solve after changing the gaskett, the other problem that water comming out from the defrost tray as all knows that this tray store the access water and emtied by reuse by the fridge but thay have emtied it manually and told us to do this within a week regularly which is not the right way as it is a frost free refridgerator, that is the story till the day the engineer attanded my complaint but he gone beck with that promise that he will come beck with a new gaskett to change but next day the service engineer of dealer has been sent by him they just came and checked out our bill no and gone beck after waiting a week again I called us to costomer center but they told that yr complaint has been closed as it rectified it was realy shocking again they registerd my complaint with a new complaint no but from that day to till day I am keeping them remind but no body's comming from their side its realy paining that we have spent our precios time and money with this worst product of worst company with the worst dealer.

I also made complaints for my refrigerator and they have changed the NEW TIMERS AND CHARGED In last year May, But after 15-20 days the same problems was faced by us. As the Electrolux by name it stands for quality prodcts but it seems that co is not giving satisfactory replies/services to its customers.Now my Refrigerator is in Switch off mode as cooling is not there.

I personally inform to the Country people not to buy any products of this co as they are giving only pain to their customers and enjoying with their hard money.

BIMAL JAIN
[protected]

Sir,

Myself Vishal Ghodke residing in Pune, Pimple Gurav. In the month of March I purchased a Microwave oven of Electrolux from Vijay sales (Banner). But suddenly on 26-June-2011 it started malfunctioning and later the power supply was cut off.

I immediately logged a complent regarding the same to the customer care and the call ID is PPU[protected]. After two days on 28-Jun2011 service engg. reported and concluded that the power cord needs to be replaced. I asked him atleast he should carry the power cord with him, if the problem is of motor or any other part we can understand but just for power cord if its going to take next two days than I think Electrolux should take this into consideration.

Now this was just the background, on 06-Ju-2011 I again called to customer care for the feedback as the engg. was till not reproted the customer care representative said that the engg. will report in 24 hr. on 07-Jul-2011 engg. Mr. Nitin called me and said he will be there till evening and the day passed away just wating for engg. to report.

I just want to ask Electrolux that do they beliave in commetmets or just for a fun sake they sale their products which are of no use. Sir, please take a strong action against Electrolux as this is my humble request and I will never suggest any one to purchase Elextrolux appliances as they just stop working in hardly 2 months and the worst case is the product is in warenty and still the service is so poor what if the product if out of warenty, I think I will have to use my oven as a safety locker just to keep things.

Sir, this is my humble request please solve my problem and ask Electrolux to improve their service.

Regards,
Vishal Ghodke
[protected]

HI Im Ali from Bangalore and my mobile number is [protected].
Electrolux is a Bl**dy worst service.
As i did not get to any link or email to escalate the service issues. I thought to post it here. When all the customers will read this, may be they will get the clear idea what kind of service they are providing to their customers. I want people should thing before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered, daily i am following them but they are giving non sense reason for not doing there job. Not only this even the Area Service Manager assured me that it will rectified by Monday till now there is no call from him and if i call his number he is also not picking up the call and and then it becomes not reachable. his mobile no. is 91-[protected]. The complaint number is EBLR [protected]
I request the social media to of the company to address this issue to the correct dept, so that atleast due to some persons the Electrolux as a compay should not suffer.
Thanks

HI Im Ali from Bangalore and my mobile number is [protected].
Electrolux is a Bl**dy worst service.
As i did not get to any link or email to escalate the service issues. I thought to post it here. When all the customers will read this, may be they will get the clear idea what kind of service they are providing to their customers. I want people should thing before choosing the electrolux product. I made a complaint for my semi automatic washing machine but these guys are least bothered, daily i am following them but they are giving non sense reason for not doing there job. Not only this even the Area Service Manager assured me that it will rectified by Monday till now there is no call from him and if i call his number he is also not picking up the call and and then it becomes not reachable. his mobile no. is 91-[protected]. The complaint number is EBLR [protected]
I request the social media to of the company to address this issue to the correct dept, so that atleast due to some persons the Electrolux as a compay should not suffer.
Thanks

Now again we lodged a complain on 25/08/2012 but today is 30/08/2012 and no one has ever come to repair the fridge, they say the charges of compressor has to be born by the customer only...pathetic...

Just to add information, My first complain no is : Eind[protected] and second complain is Eind[protected]

Electrolux Refrigerator — replacement of faulty gasket

sir,
this is to bring in concern that the gasket of my refrigerator is faulty.
we've been complaining for past 3 months no action has been taken yet.
the company officials take no interest in solving the problem and futher give the numbers of other officials...i've been given the nos. of Mr.Gill ([protected]),Mr. Lalit ([protected]/[protected]), Mr. Nagesh ([protected]) bt the authorities and till yet no action has been taken.kindly mak a remark on my probl and soon get the gasket replaced...
manju aggarwal
[protected]
delhi-110052
complaint no-PDEL [protected]

Electrolux — non delivery of pick faulty peace of washing machine

Hi Sir,
we purchased a washing machine in the month of feb 2011 there was some issue with that peace so we complain on the helpline no and repeted request to the vendor vendor says its not his problem now asking us to call up on the helpline no we called helpline no after giving 3 to 4 complain and follow up for 15 days. they send a person to take that peace......

this happen in the month of march 2nd week till date we have not received the replaced peaced we are continuesly following with them time was given to us 7 days
till date we have not received any response it is causing a family problem now.....

please help us and keep our trust remain

i am feeling harrassed

Problem with refrigerator- MODEL EDE253BR

The refrigerator purchase on 12.1.11 from Himalaya Electronics, Kurla has stopped working all of sudden. The helpline no.given on pamphlet are not functioning. Can anyone attend, dealer is not responding.

Electrolux Washing Machine — NOISE IN DRYER WHILE RUNNING

Dear Sir,
We hear noise in dryer which started coming while running few days back. It has slowly increased and we called on your phone number[protected]service centre for 24 Pgs) and as advised by the person, we have given complaint on your toll free number [protected] 10 days back. We got the complaint number KLB 9721025 and assurance from the person that we will get a call from your service centre within 24 hrs.

But till date no one has called us.

Please do the needful.

Nagarajan
[protected]

electrolux / washing machine — parts not available

i have purchased a washing machine from eiectrolux model no EW1045f . it is not working now and when we complaint to company the response is that parts are not availabel . we request the company person to look in to mater and repair my washing mashine.


adress,
1-1-768/2,
gandhi nagar,
hyderabad
500080