[Resolved] Elica Chimney — False Promotion and Commitments | |||
After seeing the Advertisement in Newspaper which has offer i bought Two Elica Slider Chimney on 18/10/2010. When Indirapuram, Ghaziabad dealer visited our place i talked him about the offers and he told me that 1. with every purchase we get scratch card 2. i will get 3 piece non stick set with purchase of worth Rs 21000/- and more. And nothing is mentioned on advertisement for which models these offers are valid or not, so we have to reply on Elica representative words and I did the same. The deal is finalized and I paid additional charges for installation and material to be used for installation like flexi pipe, pipe cap and I got a commitment that I will get two scratch cards and one 3 piece non stick set. This is the start of endless communication that i have done till to get assured gifts, scratch cards and get my installation completed. 1. INCOMPLETE INSTALLATION - Out of two chimneys, installation engineer had installed pipe cap (used to protect unwanted entries of birds and foreign particle in exhaust pipe) only for one chimney that too after repeated communication. I am still waiting for second cap and i am not getting any proper response from Dealer and Elica customer centre. THIS SHOWS HOW ELICA LISTENS TO THEIR CUSTOMER QUERIES. 2. FALSE PROMOTION AND WRONG COMMITMENT – Till now I made numerous calls to dealer office for my scratch and every time I got a response that company hadn’t provided them. Yesterday 27th December finally I called up Elica office Pune and also written a mail to them ([protected]@elica.in) stating everything and today I got a reply that my chimney models are not covered under scratch card offer i.e. “Aab Har Koi Jeetega” scheme. This is SURELY A FRAUD !!!!!!. FALSE PROMOTIONS IS USED TO ATTRACT CUSTOMER . I had given false COMMITMENT and customer can’t done anything. 3. CUSTOMER TREATEMENT –I made numerous calls to dealer office for my 3 piece non stick and after more than month dealer told me that gift is ready. But they refused deliver at my doorstep and ask me to get it collected from their office. Ideally it’s an Company responsibility to delivers good at customer ends if it ordered for home. Going for Elica brand is my biggest mistake and will not recommend for anyone. I know my grievances will not be listened in any of the forum. ONLY THING I WOULD LIKE TO SAY, PLEASE BEWARE OF FALSE COMMITEMENT AND PROMOTIONS AND DON’T PAY FULL PAYMENT TILL YOU GET WHAT HAS BEEN COMMITED TO YOU. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved Sep 17, 2014 Surendrapillay's response As per eailer communication with you the issue has been already resolved.
For any further assistance, pl. call our customer care number[protected]/[protected], or email us at [protected]@elica.in. You may also download "Elica Aasaan" App free from Google Play Store for Android Phones to avail instant services from Elica Customer Care.
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 7 Comments | |||
Comments
@ False Promotion and Commitments
Dear sir,
I can see an open complaint on consumer complaints website registered by you on 28 December 2010. We have already taken care of your complaint & it has been resolved. Requesting you to please remove the complaint from the consumer complaint website or add comments to it mentioning the complant resolved.
In case if you have any further queries/complaints, request you to kindly call on the toll free no:[protected] or email at [protected]@elica.in.
Thanks & regards,
Vikas Kamble.
Customer Care Supervisor,
Elica PB India Pvt. Ltd.
37/1/1 Kondhwa Pisoli Road,
Pune 411 060.
India.
Tel: +[protected]/12
Dear sir,
I can see an open complaint on consumer complaints website registered by you on 28 December 2010. We have already taken care of your complaint & it has been resolved. Requesting you to please remove the complaint from the consumer complaint website or add comments to it mentioning the complant resolved.
In case if you have any further queries/complaints, request you to kindly call on the toll free no:[protected] or email at [protected]@elica.in.
Thanks & regards,
Vikas Kamble.
Customer Care Supervisor,
Elica PB India Pvt. Ltd.
37/1/1 Kondhwa Pisoli Road,
Pune 411 060.
India.
Tel: +[protected]/12
Sirs,
We bought Elica Curve 4B 65S hob & Glace chimney (from Puttenahalli store in Bangalore) in the month of March 2011, installed in the month of April.
However there are few defects that we have noticed:
1. The duct of the chimney is dented. We could not notice these dents earlier as it was given to us packed and wrapped in a paper on it. I would appreciate if you have the duct replaced.
2. The rings on top of the hob's burner. They have small round rubber on the edges and square rubber support in the center. All of these are coming out. I am surprised by the quality of the product given to us. We paid Rs 21, 000/- for both the items, and its been less than 2 weeks, that the rubber is breaking.
We thought that buying Elica products would not only add style to kitchen but would also be good in terms of durability. However the products are proving the other way around.
I have contacted Elica customer care in Bangalore umpteen times (my complaint no. DEC050503, registered on 5 May), but given false promises and commitments each time.
Is this the customer service Elica boasts off?
Regards
Pooja
We bought Elica Curve 4B 65S hob & Glace chimney (from Puttenahalli store in Bangalore) in the month of March 2011, installed in the month of April.
However there are few defects that we have noticed:
1. The duct of the chimney is dented. We could not notice these dents earlier as it was given to us packed and wrapped in a paper on it. I would appreciate if you have the duct replaced.
2. The rings on top of the hob's burner. They have small round rubber on the edges and square rubber support in the center. All of these are coming out. I am surprised by the quality of the product given to us. We paid Rs 21, 000/- for both the items, and its been less than 2 weeks, that the rubber is breaking.
We thought that buying Elica products would not only add style to kitchen but would also be good in terms of durability. However the products are proving the other way around.
I have contacted Elica customer care in Bangalore umpteen times (my complaint no. DEC050503, registered on 5 May), but given false promises and commitments each time.
Is this the customer service Elica boasts off?
Regards
Pooja
I received another set of calls from their Head office Pune & Banglaore, but no concrete action has happened. As per the last call, they were to revert by 4th or 5th July, but till today there has been no response...evidently this talks about their customer service
Its really very shameful to see so called customer oriented company is doing such kind if false promises to eveyone... I will advice everyone out there never ever go for such fake companies and always but indian brands as these international brands only make false promise, shows u somthing else and produce somthing... If still d problem persist never deal with there customer care excutives as they are payed only to waste our time.directly complaint to consumer court so that d license to sell such product is taken away from the company and they never come back making fool of indians.i have realised one this desi is best while others r worst
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+91 92 4300 7666
37/1/1 Kondhwa Pisoli Road , Pisoli, Pune, Maharashtra, India - 411060
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In reality, may be the scheme was not pertaining to the products purchased by you, or the duration of that said scheme was over, hence you were not benefited.
Please understand that, dealer is there to sell the product, and he will expect you to come back again for another purchase from him only, hence he will not let you get angry with him. In regards to the Company, no MNC will try to do such mischiefs in the market, pl. consider the cost of non stick and gift majorily offer under the scheme.
I have experienced the same with LG Company, after complaining i have got the scratch card from Company, however after scratching the card, the price i won was " better luck next time", hence what a point wasting my time behind it.