Elica India Complaints & Reviews

We purchased Elica product (Chimney) KF11012427 , With in the span of 15 Days its char col filter burned out . When i registered a complain with customer care dated 31-Dec-2011 , ( Compliant No 17469) . They sent technician to inspect the product , both the char col filter was burned out .

Technician took life time warranty card and burned filters with him and since then there was no call or email from customer care...

elica is not only worst company in customer care, they are a cheat also. i bought a cook top and won a steam iron in scratch cared scheme but they just refuse to send the gift as the original scratch card were dispatched to them. i spoke to them but simply they refused that the card has not been received by them. i asked for fax no so that xerox copy of the same can be faxed to them, but they are simply asking for original. when a company...

Hello

I have purchased the Elica GAS hob. the details are below
Model: ES 4B 60 S
Chasis Sr [protected]
Purchase Date -29/12/2011
Delears - Vijay Sales Thane.


I have purchased Gas HOB on 29 Dec and the same is installed by
technication on 5 or 6 Jan.

In the the first use there are black spots (Burnt) comming on all four burners
Its look like...

Elica doesn't believe in 'customer service'. When we bought it, we were given an impression that once an Elica, always an Elica, but in reality this doesn't hold good. We have been waiting for over 7 months for the Elica guy to come and install the duct cover. There has umpteen calls and follow up emails, but no result....

i purchases one gas stove from today's traders the are not response about that i give many time complain today stove top glass is broken but the are not give response on phone...

I have recently purchased elica hob mfc3b75dxp and from day one it became a headache for me. Even after 2 month
the distributor in Jaipur (Pioneer Associates - Mr. Sunil) and my dealer ( karishma vaishalinagar, Mr. Avinash Sharma) couldn't arrange for the said hob, stating there is shortage in the company. Strange for 2 month a company claiming to be the best in world could not provide a hob. Anyhow when I really got livid and...

Elica had promised us excellent service when I purchased their Hob and chimney. We paid a heavy price of making Elica our choice of home appliances. Two of the four burners in the "Elica Flat Glass LTW 60 Power " hob serial number KC11001073 stopped working just after one month of purchase and the auto electrix ignition stopped working completely for all four burners. We registered a complaint with Elica the next day and the authorized...

I had bought elica cooktop in may 2011

It is nov 2011, and today the glass blasted while the stove was in use.

seems to be a common problem with elica cooktops.

buyer, beware...

I called elica for installation of hob before i entered my new home.But no one has come from there and on last day i called some one other than elica company who has installed my hob. Since than i am frustrated from this hob as every time for any service or complaint i need to call the dealer or customer care but no one has come . than i got paid service in a span of one yr only....

Reading so many complaints, i dont know i should feel proud or disgusted for buying an Elica Product "Elica/Hub/MFC 3B 70 DX (P)". Bought it from Kings Electronics Panvel, delivered as promised, service person visited and installed on the same day of delivery - no issue - a professional service. The service person charged Rs 300/- towards installation charges, for putting for legs and attaching Gas Pipe as i kept it on kitchen plateform...

I bought Elica cooktop and Elica chimney in the combi offer. Within 2 days found one of the cooktop burner stand was cracked and later broke. Was continuously trying to care customer care and absolutely no response. Every time called they say technician will be there at my house within the same day. Earlier been using Faber and was satisfied the service.Now really upset to have made a wrong choice.

~shankar...

FW: Complaints on elica hob and sink, bought from Hi care india Chennai‏
[protected]
View profileTo [protected]@elica.in
From: Nedumaran K ([protected]@live.com)
Sent: 23 September 2011 13:55PM
To: [protected]@elica.in


Dear Sir/Madam,

I am surprised and disappointed to note the attitude of Elica for a complaint involving safety concerns. Even after a lapse of 10 days...

We have purchased elica chimney and cook top from Gurgaon in the month of February 2011. Within a month of the purchase the chimney became faulty and one of the stove is not working . We are following with local technicians for the last few months and everyday get consolations that our complaints will be attended. We are following up on daily basis and beg them to offer the services. Now I am writing to you directly with a hope that our problems...

I had bought a Elica Flat glass 60 LTW chimney TH10002537 from CGR Enterprises, Bangalore in Oct 2010.
The chimney came with a lifetime warranty and value back benefit manual that very clearly states "visits made by co technician for product assistance for an initial period of one year from date of purchase of product would be free"
Last week (Sep first week) the bulbs of the chimney were not working.The technician...

i have send a xerox of original copy from whom i have purchased electric chimney "ELICA".
details as follows- "SAI SALES CORPN". MODELNO:- 60LTW BILL NO:-101.
MY NAME NITIN TAYEL ADDRESS- 5-1-282 OLD GHASMANDI RANIGUNJ SEC-BAD.
I have attached my xerox bill with warranty card slip & send to pune office 9 months ago on[protected],
but i have not received any warranty card from...

Elica World's No. 1 Company, is also No. 1 in after Sales services. Do choose and enjoy the world class product with excellent services.
I have bought Flat Glass model from Sampanna- bangalore, had gone there to buy Faber brand, but when the sales person has given the comparisation of product, feature, suction, noise level and then finally prices, i have to give second thought to my decision. Finally i have given a bet to my...

We bought Elica Gas Oven & Cimney less than an year ago from an exibition at Hitex near Hi-Tech City at Hyderbad with lot of promises but we are experiencing the worst ever service provided by the Elica Service technicians they could not repair Auto Ignition Switch for the Gas Oven which found faulty within a week of purchase ...now after 6 months Chimeny has also started noising too much with some weird sound inside, for suction the...

Dear sir,

We had purchased model glace 90 chimney of brand make elica, from exhibition held at chennai trade centre
on 15-01-11. i had made up my mind to but faber castle chimney only, but on visiting the stall of elica, the MD of the company convinced me regarding the quality , service and other aspects. so i booked both the chimney and stove.

i received the goods after nearly following up 10 times with...

After seeing the Advertisement in Newspaper which has offer i bought Two Elica Slider Chimney on 18/10/2010. When Indirapuram, Ghaziabad dealer visited our place i talked him about the offers and he told me that
1. with every purchase we get scratch card
2. i will get 3 piece non stick set with purchase of worth Rs 21000/- and more.
And nothing is mentioned on advertisement for which models these offers are valid or...

Inspired by the brand name we had bought Elica chimney arca plus model on 16th oct 2010 and installation done on 23rd oct 2010 .but after installtion when we had started using it we had found that it is not sucking the fumes at all, even we couldnt feel the suction at all ..it was the case when we were cooking our normal food and no deep frying were there at that time we are vegetarian ppl so it was pure veg.
so we had called to the...