Elica India Complaints & Reviews

Recently I had purchased a chimney & built in hob (stove) from an Elica store in Malleshwaram 17th cross. Totally the price incurred was Rs.35000/-.
I got the product in June-2012, & when I saw the stove (Model No.Curve 4 B 75 S LD) which was delivered to my home, it was quite different from the stove I had seen in the showroom. When inquired with the dealer, they said the model has come with latest fittings & when requested, they replaced the fittings of the older one, as seen in showroom. After one day I found that the burners had defects & there was a gas leakage in two burners. When I complained to the dealer, they had sent me a service person who identified the fault & then I requested them a complete replacement of the stove. I got a fresh piece few days back & now there was a same problem. There was a severe gas leakage in the new stove also. Till now I haven't got any suitable service to rectify my problem & I am using my old stove. I am greatly disappointed by the quality of the product after spending so much money on it. I don't why these companies invest so much in promoting the products rather than improving the quality & service of their products.

Suggestion to buyers: Plz don't go for these kind of products & make proper research before buying.

I purchased an elicia Chimney and Hob Last year from Nobel Enterprises. Those crooks disappered after delivering the product.despite repeated calls to come and install it, noone did it. evetually we were sent someone from divine enterprises to do the installation. Since that date noone is reachable by phone. Looks like all these shops in Bangalore have closed down.

I have issues with the burners chipping of and the rubber beneath the knobs degrading. Suction no longer works. Toll Free number [protected] is crap..Noone picks up the call.

I have sent emails to Customer care and noone has responded till date. Has this company left India?

The instruction manual says that the charcoal filter needs to be replaced ver frequently. what do we do if noone is even picking up the calls for some basic servicing??

Since Suction is no longer working, I tried to contact someone to clean it. But in vain. I tried to clean the insides of the chimney and I bruised myself badly. I wonder if my charoal filter is working..

I would like to sue thus company for the services they are providing and I am ready to go to any lengths. I fear tomorrow when this hob stops working..What do we do in that case, Do you expect us to remove this unit and thow it into the trash.. Did we invest 50K for this?

When these guys are not paying heed to the their potential customer, then what kind of after sales service people would expect from them. Since, last three days i'm tracing the dealers number but of no use. Pune office customer care executive Miss Mamata told me that she will call me back with details of Raipur (C.G) dealer. But she didn't turned. Next day again after repetitive calls, she gave me a number of Raipur Service center. I think the proprietor of the service center Namisha Chaubey is not answering my calls after first the first one.

We purchased Elica product (Chimney) KF11012427 , With in the span of 15 Days its char col filter burned out . When i registered a complain with customer care dated 31-Dec-2011 , ( Compliant No 17469) . They sent technician to inspect the product , both the char col filter was burned out .

Technician took life time warranty card and burned filters with him and since then there was no call or email from customer care (Elica team).
In spite of calling them 5 times neither warranty card was returned me nor burned filters or replacement for the filters came to me .

On following up on 28 - Jan - 2011 i was told filters are not covered under warranty , i didn’t understood why it took so long time to tell me the simple answer . Secondly just think the quality of product getting delivered to customer with in 15 days its getting burned.

Every time when i ask cc team for warranty card, and the reason why should i not get new char col filters on email .. they promise and do not return warranty card and also email . This is frustrating.

My expectation is i should get warranty card and replacement for char col filters back if not , reason in black & white and that to asap .

elica is not only worst company in customer care, they are a cheat also. i bought a cook top and won a steam iron in scratch cared scheme but they just refuse to send the gift as the original scratch card were dispatched to them. i spoke to them but simply they refused that the card has not been received by them. i asked for fax no so that xerox copy of the same can be faxed to them, but they are simply asking for original. when a company launches a scheme they should deliver the same at any cost to winner. but shame to elica, they are just like any other cheat company who promise for gift but never delivered.............thanks elica...........


jaynandan prasad
[protected]
new panvel

Hello

I have purchased the Elica GAS hob. the details are below
Model: ES 4B 60 S
Chasis Sr [protected]
Purchase Date -29/12/2011
Delears - Vijay Sales Thane.


I have purchased Gas HOB on 29 Dec and the same is installed by
technication on 5 or 6 Jan.

In the the first use there are black spots (Burnt) comming on all four burners
Its look like some reaction with burners.There was no food,milk, tea on any kind of food on burner
while cooking.We have tried to wash it on liquid but the black spots
are not going.
Elica technication visited and he washed it with Scothch Brite.He
washed single burner for 5-8 minutes and given the solution that you
need to wash it after every cook......which is not possible and I
think this is not a solution.We are wiping the gas surface efter every
use but can't wash burners.

I 'm following up with continously customer care @ elica and there is no other contact details except[protected] or email: [protected]@elica.
Every time one CC name Mamta picking up phone.She don't know the escalation matrix nor providing the detils if asked.
Till date I have spoken the Mr. Marshal, Sudharshan.I asked her to provide top authority escalation Matrix details,she is not providing,saying that she don't know the contact numbers and mail ids of her superior.


Please help.

Thanks
Prashant

Elica doesn't believe in 'customer service'. When we bought it, we were given an impression that once an Elica, always an Elica, but in reality this doesn't hold good. We have been waiting for over 7 months for the Elica guy to come and install the duct cover. There has umpteen calls and follow up emails, but no result.

i purchases one gas stove from today's traders the are not response about that i give many time complain today stove top glass is broken but the are not give response on phone

I have recently purchased elica hob mfc3b75dxp and from day one it became a headache for me. Even after 2 month
the distributor in Jaipur (Pioneer Associates - Mr. Sunil) and my dealer ( karishma vaishalinagar, Mr. Avinash Sharma) couldn't arrange for the said hob, stating there is shortage in the company. Strange for 2 month a company claiming to be the best in world could not provide a hob. Anyhow when I really got livid and told my dealer and distributor that I will complain about the same to top bosses they arranged a hob within 2 hrs. though I had to shell out additional 3 thousand for it. Now that I got my hob installed but even without using it for once it refuse to work properly. I registered my complain in the head office Pune and customer service lady (Miss Darshna) assured me within 48 hrs. a technician would come to check my hob. But now its more than 72 hrs. nobody came to resolve my problem. Distributor in Jaipur
Mr. Sunil does not have basic courtesy to speak with customers. I wonder how will Elica be able to retain there customers in long run. When you call Pune customer service (Miss Darshna) puts your call on hold each time and disconnects the phone, never bothering to call back.
Purchasing Elica products is the biggest blunder I made in my life. Everyone is so unprofessional and does not care a fig about the customer satisfaction. They look for their own convenience.

Imagine how the distributor Mr. Sunil in Jaipur asked to get the customer services from Pune, if you register your complain in Pune and not Jaipur.
Hope the management will take cognizance.

Elica had promised us excellent service when I purchased their Hob and chimney. We paid a heavy price of making Elica our choice of home appliances. Two of the four burners in the "Elica Flat Glass LTW 60 Power " hob serial number KC11001073 stopped working just after one month of purchase and the auto electrix ignition stopped working completely for all four burners. We registered a complaint with Elica the next day and the authorized service person Martin and Jody promised to send the technician. When the technicians came to visit they simply left in 5 minutes saying they would need parts and never came back. Since then we have registered several complaints, called these people several times but they did not turn up at all. Recently when I called them they said they were travelling and I should send them an SMS, but claimed they never receieved my sms even though I have sent them the sms several times with the address. I have the phone recordings of conversations with them over the phone. MR Jody wants me to pay them the service, spairs and visit charges for the appliance that has lifetime warrenty. Since this is a permanent fixture in my kitchen where the equipment has been fixed after cutting into the slab and the equipment is expensive. I would appreciate if someone could help.

I had bought elica cooktop in may 2011

It is nov 2011, and today the glass blasted while the stove was in use.

seems to be a common problem with elica cooktops.

buyer, beware

I called elica for installation of hob before i entered my new home.But no one has come from there and on last day i called some one other than elica company who has installed my hob. Since than i am frustrated from this hob as every time for any service or complaint i need to call the dealer or customer care but no one has come . than i got paid service in a span of one yr only.

Reading so many complaints, i dont know i should feel proud or disgusted for buying an Elica Product "Elica/Hub/MFC 3B 70 DX (P)". Bought it from Kings Electronics Panvel, delivered as promised, service person visited and installed on the same day of delivery - no issue - a professional service. The service person charged Rs 300/- towards installation charges, for putting for legs and attaching Gas Pipe as i kept it on kitchen plateform not cut and installed. wat i find, when i press any nob, all the ignitor sparks - confusing. i read complaint from Mr Vaamal dt 27/07/2011 and want clarification from either enginner from the company or an expert knowing function of ignitor. The service person replied that all ignitor works when any nob is pressed. company engineer reply pl...............

I bought Elica cooktop and Elica chimney in the combi offer. Within 2 days found one of the cooktop burner stand was cracked and later broke. Was continuously trying to care customer care and absolutely no response. Every time called they say technician will be there at my house within the same day. Earlier been using Faber and was satisfied the service.Now really upset to have made a wrong choice.

~shankar

FW: Complaints on elica hob and sink, bought from Hi care india Chennai‏
[protected]
View profileTo [protected]@elica.in
From: Nedumaran K ([protected]@live.com)
Sent: 23 September 2011 13:55PM
To: [protected]@elica.in


Dear Sir/Madam,

I am surprised and disappointed to note the attitude of Elica for a complaint involving safety concerns. Even after a lapse of 10 days Elica have not bothered to even acknowledge or make any enquiries. Is this the level of service standards of Elica? This inaction of Elica for such a serious safety concern leads me to think if I should consider the option of taking up this issue and the resultant mental agony to the consumer forum/court.

Regards
Nedumaran K



[protected][protected][protected][protected]
From: [protected]@live.com
To: [protected]@elica.in
Subject: Complaints on elica hob and sink, bought from Hi care india Chennai
Date: Sun, 11 Sep 2011 13:13:14 +0530


Toll Free no.[protected]
Dear Sir/Madam,
I had purchased elica chimney (Tribe island), hob (curve 3B 60 DX LD) sink Cometa 100 x 50 vide delivery note D.C # 293 dated 28 July 2011 from Hicare India Private Limited, Chennai.
The units were installed on 20 Aug 2011. After installation of Hob when the service technician switched on to light the hob, there was a mild explostion. On checking the technician checked the line after some efforts to disconnect the pipe joint of hob and observed one of the gasket on the gas pipe line of hob was damaged (defective?). He replaced the damaged gasket with the gasket, appeared to be a little old, and reconnected the joint with difficulty (access constraints to tighten). Thereafter he lighted the hob and gave a demo and. Though the hob was funtioning, because of the mild explosion during the commissioning and the change in factory set up of pipe jpint, I reported to issue to Hicare on the succeding Monday, 22 Aug.
Apart from this issue, I had one more issue, on the sink which could not be installed as Hicare technician informed that he can not install sinks and this can be done by a plumber. The plumber whom we got for installation could not connect the various joints received with the sink in the absence of installation procedure. He was unable to get from many of the shops for the right fitting to connect the joints. This was reported to Hicare during week starting 15 Aug. and response was the technician coming for chimney and hob will look into this.
On 22 Aug. when I reported the hob issue and requested resolution of both the issues, I was given a contact #. When contacted the person was only giving sales talk on the products and does not seem to be concerned on the safety issue. With repeated requests he promiosed to come down to see or send a technician/plumber. When nothing happened for two days, I again took up with Hicare office and would have made at least 15 calls, which can be furnished from my phone records, with no avial.
On 6th of Sept. when my wife ignited the hob there was a loud explosion and gas leak and the blackening of surface around/beneath hob was observed. I reported this matter to Hicare on 6th Sept. evening and took up strongly with them on 7th Sept and requested them to connect me to the owner. I was told the owner of Hicare was travelling and they promised to depute a technician and resolve the issue. The technician did visit on 7th Sept. and advised for replacement of the tube connecting hob with cylinder since in his view the reason for the incident was the tube probably was loose and could not stand the high pressure of gas with the fully filled up cylinder. The tube was replaced with a new tube by the technicain on 9th Sept. and the hob was put back to use again. Despite my requests to look into the gasket on the pipeline of hob since it was not the original, he said everything is ok. Since the factory set up has been changed and that too with a local old gasket (not original spare) I am concerned on the safety of the use of hob.
The sink is yet to be set right and I have stopped calling Hicare because I am totally disgusted with the kind of service after the innumerable calls I have made. I am exteremely disappointed with the servise and the scant regard exhbited by Hicare/Elica on the issue of safety concerning the hob.
The money (Rs.55,000/) spent for Elica products is a waste and has gone down the drain as these could not be used for safety concerns/ pending installation . I curse myself for choosing Elica products and a couple of my other family members and friends who were planning their modular kitchen on similar lines have seen the fate of my installation.
I do hope that Elica will in future will improve the service and look into the safety aspects to instill confidence.
Thanks and Regards
Nedumaran K

We have purchased elica chimney and cook top from Gurgaon in the month of February 2011. Within a month of the purchase the chimney became faulty and one of the stove is not working . We are following with local technicians for the last few months and everyday get consolations that our complaints will be attended. We are following up on daily basis and beg them to offer the services. Now I am writing to you directly with a hope that our problems will be resolved.


Thanks & Regards,
Sona Debnath
I-745, Ansals Palam Vihar
Gurgaon.
[protected]

I had bought a Elica Flat glass 60 LTW chimney TH10002537 from CGR Enterprises, Bangalore in Oct 2010.
The chimney came with a lifetime warranty and value back benefit manual that very clearly states "visits made by co technician for product assistance for an initial period of one year from date of purchase of product would be free"
Last week (Sep first week) the bulbs of the chimney were not working.The technician visited on 08.09.2011. There was loose connection which was rectified and there was no replacement of spares.

I was charged Rs.200- for site visit, whereas it should have been a free visit.

The service request no lodged on 05.09.2011 was 4636 and the company representative told me over phone that the visit charge was payable even during the warranty period.
This is in blatant violation of what their manual states and the terms of sale.
On what basis is this amount being charged? Is it the case with all the buyers ? If so, then why is the misleading information at the time of sale?
I sent an email to the customer support a week ago . Still no response from the company.
Probably should stay away from Elica if you expect after sales service and any response from the company at all.
Priya Sivaram

i have send a xerox of original copy from whom i have purchased electric chimney "ELICA".
details as follows- "SAI SALES CORPN". MODELNO:- 60LTW BILL NO:-101.
MY NAME NITIN TAYEL ADDRESS- 5-1-282 OLD GHASMANDI RANIGUNJ SEC-BAD.
I have attached my xerox bill with warranty card slip & send to pune office 9 months ago on[protected],
but i have not received any warranty card from pune office uptill now.
mobile no: [protected]

Elica World's No. 1 Company, is also No. 1 in after Sales services. Do choose and enjoy the world class product with excellent services.
I have bought Flat Glass model from Sampanna- bangalore, had gone there to buy Faber brand, but when the sales person has given the comparisation of product, feature, suction, noise level and then finally prices, i have to give second thought to my decision. Finally i have given a bet to my decision and bought a product of Newly launched Company.
But folk, i m happy with my decision, coz the noise level in compare to other product is very silent, in 1st or 2nd speed, you will not find that the prd is running (please chk personal demo. to verify my statement) and on 3rd speed, its zoooom, what a speed.Great man. Service guy came, gvn demo. and cleaning tips, (i was well aware abt, but yes few points were very good).
Last but not least, Very good World class product with reasonable price range with lots of variety.
Do buy and try.

We bought Elica Gas Oven & Cimney less than an year ago from an exibition at Hitex near Hi-Tech City at Hyderbad with lot of promises but we are experiencing the worst ever service provided by the Elica Service technicians they could not repair Auto Ignition Switch for the Gas Oven which found faulty within a week of purchase ...now after 6 months Chimeny has also started noising too much with some weird sound inside, for suction the level 1 does not work ...if we change to level 2 the noise is too much and the weird sound will start. when we call the dealer he says call service center and the service center guys never picks up the call or they give false promises like someone will be there in 24 Hrs or 48 Hrs ...Not sure if this complian can help me ...but definitely it can help others never ever go for this Product from Elica..