[Resolved]  Eureka Forbes / Aquaguard — NO SERVICE PROVIDED AND REJECTED TO EXCHANGE EVEN THOUGH THERE IS A WARRANTY PERIOD

Regular maintenence for Auagard.

I completely agree with this complaint against Eureka Forbes. We know that the products of this company has a good reputation. but if something goes wrong these are the worst people we ever meet up with. Even to change the filters of water purifier I am moving around these people for last three months. They say that they will come in two working days but it does not happen. The seniors of the company are just not bothered of the consumers. How do they get the Best awards?? They do not sell the filters alone. they want the consumers to take the AMC for whole year even if some small problem is there. on thop of it if we take the AMC then also they do not show the face to the consumers even after several calls.

I think it is a time we have to teach the lesson to these companies who wants to take the consumers on ride.

Requesting all consumers to spare the time and share the experiences.

We are facing the same problem with Eureka Forbes...At the time of marketing the product the company goes all out of its way to please the customer...It is only when their product give problems, do the troubles of the customer surface. We had a problem with the water purifier which was attended by them after various calls...to avoid the same situation in future, we were forced to take an AMC. The AMC is on from the February 2008 and we were given to u nderstand that the visits would be 6 monthly...It is nearly a year and we have not received a single service from them...When we have tried to contact the service centre or the Eureka Forbes helpline number, the former shows that the number is discontinued whereas the latter has lines on the route always busy...This is most irritating. It would have been better if we would have continued boiling our water instead of relying on the most unreliable service provided by Eureka Forbes.

CHANGE RIFILE MY AQUAGUARD EBOIL

No proper after sale service provided by your company.
Regards
Amit Bhaskar
[protected]
Bharti Airtel Limited.

I totally aggree to this. They are the worst Bas...rds one can find in the industry. I have been complaining for the repair of the RO system which i bought, but they are just not bothered. It is under the warranty and even then they say that they are out of the parts and nothing can be done. Can somebody guide me where to file their complaints..
Rakesh Babbar-[protected]

i completely agree with the complaints against eureka forbes.
This company dont know how to deal with its customers. I am living in jaipur and in march i purchase aquaguard of this company with three service check ups but nobody turned up till now.
if possible kindly forward this problem to the headquarter of this company.

H0RRIBLE SERVICE

No Yar Eureka Forbes is the Best Water Purifier Company as i Know

i bought aquagaurd from the M/s Batra traders, Phagwara, distt. Kapurthala, two months back, the person who install the machine was asked us to tell if we got any complaint any future but after two months our aquagaurd m/c stop working, it even did not show electrecity passed through it, we made the complaint five days back to mr. Ajay ([protected]), he says he will see tomarrow but did not turned back, we made thirty (30) calls to him but he not even picked up our phone, so i made call at delhi on no. [protected], he gave us jalandhers complaint office no.s which are all wrong numbers or not picked up. so where should we go i never now, i there is any concerned person please help us to find the solution, my number is [protected].

This is regarding the horrible after sales service of Eureka Forbes. I have bought a Reviva back in 2006 . At that point of time the Sales guys were after me like a leech. Now when I call up the service center for servicing, I am facing the worst service that I have ever faced. First of all I have to make a minimum of 10-12 calls for a visit. Once they visit, I have to handle the ill equipped technician. These technicians doesn't know anything. Just for changing my filters and candles, they had come down to my place 4 times, and still its not fixed. And everytime I have to call them up and let them know that my unit is not working, please come and have a look. But even then I have to hear all the crap of "call me within duty hours", "can't come down now.." etc.

Can EF tell me whats my fault? Buying a unit from them is my fault or asking for sales support is my fault? Do I have to plead before them to send someone who is a true technician? Do I even have the right of asking for that?

I cant agree any better... Guys refused to change filters even though it is under warranty. He openly admits it needs a change, but refuses saying already 9 months have gone by!! What a day light robbery.

He wants me to enter to AMC at the cost of 3650 per year (that is 10 rupees per day!!!).