[Resolved] Eureka Forbes / Aquaguard Total RO — Total waste of money. Cheats | |
Hi The Eureka Forbes Aquaguard salesman said that this water filter will come for 14 years and will give sweet water. He never told that for 1 litre of water 9 litres of water will get wasted. Neither did he say we have to pay Rs. 3660 every year as AMC to maintain the aquaguard. Being lured by the brand, we bought the Aquaguard Total RO filter for Rs. 14500. It stopped working now and then and we called them continuously for service. But no response. We were forced to use can water again. Finally when the technician arrived (it was within warranty, less than 1 year), he said the filter has to be changed and it does not come under warranty and would cost Rs.3500. We were totally taken aback and asked whether we can return and get some refund money. He said you can sell it and get Rs.1000 back. So we will have to buy it for Rs.14000, but the company will get it back only for Rs.1000. This says how pricy it is and how useless it is. We then shifted to Chennai and thought we will put into use the Aquaguard. Maybe it is the Bangalore service which was pathetic. But in chennai after registering 2 complaints and following up with the technician several times, he came and said the water is changed and so the filter has to be changed and to use the water after wasting 4 times. We did the same and was shocked to see it had some chemical taste which was burning. We called up again and after several escalations, someone came and changed the filter. Now the water is totally tasteless. No sweetness that used to be earlier. Again the technician said the motor wire is loose and needs to be changed as it does not work now and then because of loose contact. (This was not diagonised by the Bangalore technician). But he never came to change back. In short, the service is completely pathetic. When I tried to escalate the issue to the manager. He was completely unprofessional, rude and not even listening. He told me "You listen. You escalated right? I will send a technician in 3 hours". We are working people and will have to wait for these technicians to come because they will work only 11 to 5 pm. If we buy the water can (Rs. 25 in Chennai, Rs.35 in Bangalore), it is much hasslefree, cheaper and taste is also sweeter. We feel so cheated. We also logged a complaint in the website, but no response. We just want to return the aquaguard and get our money back. If someone can guide us on this, it would be great. Regards Shanthi Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 34 Comments | |
Comments
Eureka Forbes/RO system — No servive even ater calling dozens of time
I purchased this RO system from Eureka Forbes (Aquaguard) around 7 months back. It was 2 years service free. After delivering the product these people said that they will give the formal bill and guarentee card and regularly come for the service. I am calling them almost every week, so by now it is minimm 50-60 times. I am calling them to their no in Hyderabad [protected] and their service on [protected]. They say that they will be delivering the bills and guarentt card and come for servive next day, but that day never appeared. If you know kindly let me know the consumer forum address in Kukatpally Hyderabad against this companyEureka Aquaguard RO Purifier — Defective RO Installed
helloi have purchased RO water purification system from your authorised service center ( by CSS Rajneesh Mishra[protected] on 23 auguat 2009 with Rs. 14500 and will get it installed on Friday, 28th august 2009. and from the very next day (saturday 29 august 2009) it is not working and no one is helping me out in this.. Everyone telling different service centres by saying that my area is not come under their operations.
when i called mr. rajneesh, he is not picking up my phone.. and sometimes he disconnect it and put his phone off.
i am very disappointed with your this kind of service, i want my machine replaced as early as possible. i am using ur Aquaguard Classic Model since 1999, now i wanted to upgrade it. so, i purchased,
i was purchasing Kent RO but only because of its service i prefer Eureka Aquaguard RO.
reply, and solve my problem as early as possible
Regards
Abhijeet Kumar Anand
Mobile: [protected]
EurekaForbes R.O. in by Back — Poor Service-Wter notWorking
I purchased eureka-forbes water purifier at 27 july 2009...It is not working since last 1 week.I have been complaining for it continuosly.But to response no action has been taken.
I request you to kindly take immediate action, , and get the things done at earliest.
c/o
Mr.Javed Akhtar
add-
22 J/12 A, Karamat ki Chowki,
Allahabad.
Model-
R.O. in by Back.
Hi
The fact is in RO TECHNOLOGY whether it is aquaguard or some other brand the self life of the membrane is just for one year.
The sediment filter cartridge has to be changed once in a three months.
Carbon filter cartridge has to be changed once in a six months.
Whenever you are purchasing one ro unit you have to spare Rs.10/ per day for further maintenances.
Ramanathan marimuthu
NEO AQUA TECHNOLOGY
[protected]
The fact is in RO TECHNOLOGY whether it is aquaguard or some other brand the self life of the membrane is just for one year.
The sediment filter cartridge has to be changed once in a three months.
Carbon filter cartridge has to be changed once in a six months.
Whenever you are purchasing one ro unit you have to spare Rs.10/ per day for further maintenances.
Ramanathan marimuthu
NEO AQUA TECHNOLOGY
[protected]
I had purchased Aquaguard water purifier at Rs. 7190. The salesman Rakesh Shrivastava assured that it met our requirements. Now, after six months, it stopped working. On calling the service center, Mr. Shivram came to visit. He informed that it was a defective piece that was installed. And I should get it replaced through the service center and talking to Rakesh Shrivastava.
However, despite multiple calls, nobody turned up further. I lodged complaints through the call center, website and spoke to the regional manager. They all always said that one excuse after another. The common of these were that Rakesh is not available. We are looking into your case. Need to explore and so on.
After sometime, I started getting the response that they are not available. Even later, it became, we can't do anything about it. You need to purchase our RO system to solve your problem. I have never had such a pathetic after sales service in my life despite having purchase numerous products at multiple cities across India.
However, despite multiple calls, nobody turned up further. I lodged complaints through the call center, website and spoke to the regional manager. They all always said that one excuse after another. The common of these were that Rakesh is not available. We are looking into your case. Need to explore and so on.
After sometime, I started getting the response that they are not available. Even later, it became, we can't do anything about it. You need to purchase our RO system to solve your problem. I have never had such a pathetic after sales service in my life despite having purchase numerous products at multiple cities across India.
Eureka Forbes - Water Aqua Guard — Default in Service & Change of Water Filter
Dear Sir/Madam,I have taken 2 Year AMC Contract on 26th August 2007 with a commitment of Quarterly services of water filter machine vide Contract Receipt no[protected] From Seema Aqua Check.
I would like to update you that since last 12 months no one has turned at our place for cleaning/checking our Water filter machine.
Inspite of repeated calls no one has changed my Water filter which was in AMC plan. Now My contract has expired & not recdcomplete service.
Please Guide me futher
Kindly do the needful at the earliest.
Ashwin P Darji
B1/102, Tirupati Apartment,
C.S. Road No-5, Rajendra Complex,
Anand Nagar, Dahisar (East),
Mumbai - 400 068
Res[protected]
Mob - [protected]/ [protected].
All Ro Companies — Wastage of water
In todays world when we have to save every drop of water RO companies are doing nothing about it. Their water filter is wasting more water then providing safe water. To make 8 Ltr of safe water they waste approximately 12 Ltrs of water. Either these companies should be shut or they should take out some alternative to save this water otherwise there is no point of running the campaign to save waterEureka Forbes/Aquaguard Water Filter — Water filter not in working condition.
My Water filter has stopped working for more than 10 days. I had registered a complaint with the customer care on 28/12/2009 and was given a registration No. 89328930 with an assurance that it will be attended within 2 days. However, till date the problem still stands unattended. I tried calling the Sr.Manager (Services) one Mr. Manoj whose Cell No. is [protected] to voice my griveance but he simply keeps my call on hold and makes me talk to a technician who in turn promises to attend to the problem immediately but has not attended to it till date. This happened on two occasion i.e. on 31.12.2009 and thereafter on 02.01.2010. I really do not know why a Sr.Manager like Mr. Manoj cannot get the technician to attend to the problem. Either he, himself is incompetent or he thinks the customer is a fool. I am totally disgusted with the service of Eureka Forbes who are all the time cheating the customers and go scot free. I think the higher authorities have to be more responsible or else just quit the job.aquaguard r.o. water purifier — no response even after four complaints registered.
I purchased a Aquaguard water purifier on third august 2009 . the sales person supplied and installed the product next day but there after my three month inspection and check is still due no body contacted even after three reminders. Now the R.O. machine is jammed since 20th january I am complaining every day, they take the complaint and ask all relevent questions but no service person has contacted me so for. Hello Everybody,
Whatever you do ... do NOT buy the useless Eureka Forbes RO filter.
I installed it in our house and the sales person (who was calling like 5 times a day before the unit was sold ) does not return any calls.. Flow / output is poor. The connections are leaky. It flooded the kitchen at least on two occassions.
It is a TOTAL CRAPPY product. BTW this is an understatetment. This is typical for
most products made in India.
Whatever you do ... do NOT buy the useless Eureka Forbes RO filter.
I installed it in our house and the sales person (who was calling like 5 times a day before the unit was sold ) does not return any calls.. Flow / output is poor. The connections are leaky. It flooded the kitchen at least on two occassions.
It is a TOTAL CRAPPY product. BTW this is an understatetment. This is typical for
most products made in India.
Hello everybody,
Here is a datapoint:
Kinetico RO filter in the US... Works great.
Candle has be replaced (Two of them) once in 6 months
Cost: about $120 dollars.
With RO water should taste good.
NOTE: Chennai does pose challenges and you need to have a filter that removes iron content etc... at the entrance of your house before coming to the RO unit.
Here is a datapoint:
Kinetico RO filter in the US... Works great.
Candle has be replaced (Two of them) once in 6 months
Cost: about $120 dollars.
With RO water should taste good.
NOTE: Chennai does pose challenges and you need to have a filter that removes iron content etc... at the entrance of your house before coming to the RO unit.
Hi,
I have purchased water purifier branded Aqua Sure - Elegant DX brand which was suggested by the seller as higher brand and best quality in purifier. And its cost was just coming around Rs. 11, 500(this is work they had used when i purchased it).
Though it was purchased two months back, still we didn't able to drink single cup of water since it delivers the water as it is.
We would have raised two complaint and they came to service, they did some. Even it was not yet resolved.
Now I realised that I was really cheated by the manufactures. Only the god has to tell me the way how to save the innocent gys like from this kind of cheating.
Again we were reverted back to drink the porewell.
I have purchased water purifier branded Aqua Sure - Elegant DX brand which was suggested by the seller as higher brand and best quality in purifier. And its cost was just coming around Rs. 11, 500(this is work they had used when i purchased it).
Though it was purchased two months back, still we didn't able to drink single cup of water since it delivers the water as it is.
We would have raised two complaint and they came to service, they did some. Even it was not yet resolved.
Now I realised that I was really cheated by the manufactures. Only the god has to tell me the way how to save the innocent gys like from this kind of cheating.
Again we were reverted back to drink the porewell.
aquaguard/ reviva — cheating under ur eureka forbes name
problem of dehradun . two executives named nitin khanna mobile number [protected] residence 235 chukumohalla dehradun uttrakhand another mr raj mobile number [protected]. they worked for eurakefobes for some times as service excutives.than they left the company with materials service equipments.now they are using urs company name and cheating customers for suppling local machines under ur brand name. even they go for service as they are still service executives of eureke fobes dehradun. kindly take suitable action filling F.I.R . lot of branded euqipments local and mark o[censored]r company lying at shop at 235 chukkumohalla. they even mobolise customer for cheap services .this is all effecting ur company name. as many thing that they are urs company executives. plz do needful .take proper action. all false equipments are lying with them at address given . they have covered area which comes all under u. mr dinesh sharma . survey of india. f.i.r should be done immedetaly
Aquaguard RO NF — Product Undelivered
I had booked Aquagaurd RO-NF on 03-May-2010 and given some cash & 2 PDC. The representative was telling that the product is not in stock on that day, so company needs time till Tuesday 04-May-2010 to get the stock. The representative commited that Tuesday Evening the Technician would come and would install it. We waited till tuesday evening and called that representative on Wednesday 05-May-2010, he told that stock has still not come then he commited for Thursday 05-May-2010 but Thursday same issue then he commited for Friday.On friday, finally technician had come but with another model......u can imagine my frustration level. After that Customer Care had called me up around 3:00 pm that by mistake they had delivered wrong Model and within 2 hours they will delivered the ordered one...........I frustration level has gone bit down.
But till 7:00 pm there was no technician, no calles nothing. I got very irretated, when I called the representative, he told me that by mistake they have ordered another model for me and it would take 2 days time, they would install it on Saturday and if Saturday it does not happen then Sunday for sure.
Now today is Sunday and when i called the representative for the status, he again told me that they need one more day time to get it done......... Now you imagine my level of IRRETATION & FRUSTRATION.
Here I am giving you the complete details of that Representative and his office address.
His Name is Harish.
He is a Group Sales Specialist (Aquagaurd).
The Office Address is: No. 68, Farah Commercial Complex, 2nd Floor, J.C. Road, Bangalore-560002.
Sanjay Bol
H.No. 94, Anugrah Layout,
Bilekahalli, Bangalore-76
Eureka Forbes — service men asking for money even in guarantee
Our water purifier "aquaguard total r.o reviva" has not been working since 14 june 2010. we bought it on 5 july 2009 and we still have 3 free services left. we made a complaint about the problem and a service man did come. but he demanded that we pay Rs.3600.we have been purchasing water for th past 2 days.
ro water maker — service
SIRmy name is SW Ravikumar i had purchased ro water purifier for about rs16000. i had opted for EMI facility even this month also rs 1970 deducted from my Axis bank a/c thro ECS. But any complaints given to your customer cell is not attended immediately. They come according to their wish and even didnot properly rectify the comment. I have a complaint of water overflowing.kindly look into the matter
EUREKA FORBES/REVIVA RO WATER PURIFIER — WE HAVE LAUNCHED COMPLAINT 2 WEEKS BACK FOR WATER QUALITY
HI,WE HAVE REPLACED COMPLETE FILTER FOR OUR RO SYSTEM FROM EURKEA FORBCES AS PER AMC COTRACT. AFTER CHANGGING THE FILTER THE TEST OF WATER DEGRADED COMANDABLY AND MY FAMILY UPSETTED WITH STOMACH PROBLEM. OUR HOME PHYSICIAN ADVICED US TO CHECK THE CURRENT WATER TDS ETC. WE HAVE TAKEN AMC FROM TIMES ENTERPRISES[protected] AND LAUNCHED A COMPLAIN WITH THEM 2 WEEKS BACK. HOWEVER BAD LUCK, AND WE APPROACH EURKEFORBES CUSTOMER CARE CENTRE REPRESENTATITVE - [protected] (MR. MITTAL). NOW PLEASE ADVICE ARE YOU SEND SOMEONE TO CHECK WHAT IS THE PROBLEM IN MY RO SYSTEM.
THANKS,
ABHIJIT BAGCHI
1079 SHAKTI KHAND-4,
FIRST FLORR, INDIARAPURAM,
GHAZIABAD-201010, UTTAR PRADESH.
eureka forbes/ro water maker — very poor after sale service
I had purchased a Ro water maker,since its installation i am having lot of trubles.The waterr maker is suppose to run continuosly and if the tank get full it suppose automatically cut-off but it not cutting off and the water is overflowing since we both are working when we come our house is ankle deep water welcomes and it is long process of cleaning it inspite of repeated complaints they are not bothered to repair it i had purchased it 5 months back and still paying emiCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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Eurekaforbes Total RO System — bad service
I got Eurekaforbes Total RO System on 24 th June but so far nobody has turned up to check the hardness of water even after complaining many time to Customer Response unit.Sathish.C
Ganesha Nilaya,
#902, 12th cross, B street,
Hoysala nagar,
Ramamurthy nagar,
Bangalore: 560016