[Resolved]  Eureka Forbes / Aquaguard Total RO — after sales service

1.I purchased AG Total I Nova (Aqua Guard) water filter on Dec 2007, after one month this model give water leakage problem.I contact local sevice center many many time but no responce from Mohali (Punjab) center .This problem solved after one month.As service point of view it give very poor experience.

2. I asked sales person regarding bills three or four time but he did not responce .Finally I collected bill from Mohali office.

3.I surprised after getting the invoice that it price of AG TOTAL NOVA is Rs.8850, but your sales person sold me at the price of Rs.9200
4.When I contact Mohali office he told that he charges Rs. 100 per cheque, at the time of installation, he told that there is no such charges.
5.As contact to chandigarh aqua guard office they told me that you purchase either full payment or installment price of this model is Rs.8850 .There is no extra charges.
6.therefore you sort out this problem otherwise I will go to consumer court.
Name:shantaram R.Bhade
NIPER, PH-10, MOHALI (Punjab)
custmer i.d.[protected]
Model AG total I anova
Invoice No.[protected]

3.I asked sales per

I purchased AG Total RO in March 2008(Ghaziabad U.P), Product is fully loaded with lot of problems, Product quality is very poor, service point of view it give very poor experience.

Eureka Forbes/Spring Fresh RO — Pathetic after sell service

Dear Concerned,
This is Avinash.My spring fresh RO is not working and i complained on Sunday i.e 26th Oct, 2008 regarding this.My complaint number is M - 59409.I was told that the product will be rectified in 24 working hours but nothing happened.
I again called on 30th October, 2008 morning and i was told that it will be rectified by noon.When nothing happened i again called customer care and somebody called Rohit picked the phone and he said that today everybody is on leave so nothing will happen today.He said this thing in a care free attitude, i felt that i did a wrong by purchasing this EUREKA FORBES product.I asked him that why the person whom i talked in the morning said that the system will be rectified by noon and also, i was told in the very 1st day that it will be rectified in 24 working hours.
I am drinking markert purchased water since sunday i.e since last 5 days.This is danger to my family also as one cannot trust the market water and this also comes with price.
I am totally unhappy with the service of eureka forbes and i urge all that never purchase any eureka forbes product.
Regards,
Avinash
[protected]
[protected]@xavient.com

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

Eureka Forbes/Aquaguard Total RO — No After sales service

It has been nearly a month since I bought a water purifier from Eureka Forbes, Annanagar East, Chennai. I am yet to receive the official receipt from the company though promised that it would arrive in 1 week! Moreover, their sales persons, Saravanan & Deepan Raj conned me into buying the unit, telling me that I would receive a 3 year warranty since there was a promotional offer at the time of purchase. Calling the Customer Care is of no use, I have even called the Sales Manager Mr. Thanikavel (Mob. [protected]) for explanation. He promised to send Mr. Vijayan, Service Manager to talk to me. That was 2 weeks ago and no one has appeared!! What a state of affairs is this supposedly unbeatable company in? Whom do we call? Whom do we approach... Jacob Mathew.

Eureka Forbes, Total RO — Worse Service

I have been complaining for repaire of my RO syastem for almost two weeks now and have been repeatdly loging complain for service engineer to visit my place to get the system corrected but nobody visited my place till date.

They make promises but do not fulfil them neither have any sensitivity towards customer.

Pathetic serivice ...

Dear Sir/Madam,

we have purchased Aquagarud RO system in the month of November-2008 their was no service of the same till date from Aquagaurd, So plz send your service person for the service.

Thanks & Regards
Harpreet Singh
0-[protected].