[Resolved]  Eureka Forbes / Aquaguard Water Purifier — for home service

I have purchase a aquaguard Booster last seven month at the time of installation they told us that after six month they will do a free service and change the candle. But I have called and inform the service section many times but nobody has come yet, every time when I call they will give new complain no and say today he will visit. from last 4 days no one has come.

The Aquaguard service section is really poor and they don't response for free service.

My mobile no: [protected] and Address : 17-1-181/M/178, darab jung colony, Near Rahim plaza, Madannapet, hyderabad - 59, A.P.

Thanks
Bashir

one of your employee, named narendra tiwari of mumbai whose contact no. is [protected]/ [protected]
took 200 rs from me by showing the id card, for the cover of water purifier. he said he is going to bring it within 2 days and 15 days passed on that issue. i must be have called him more than 5 times, every time he reply that it will be there by today evening. but he dint kept his words. IS THIS YOUR SERVICE.

I WANT YOU TO TAKE A STRONG ACTION OVER IT. AND I NEED MY 200 RS BACK.

I disagree with the fact that service is poor . I had no such prolem
but want to add that the" help line" is ineffective in response to a complain. I had a service contract for 3 years, this month it was due. But the contact # was not responding, finally rang at HELP LINE which gave me Complain ID # on 21.12.09.But no body turned up
To day on 28.12.09 the service came seeing my service profile & did the service. The service man had no knowledge about help line
complain ID, Also came came to know that their Contact # which
they gave me CHANGED. The service center did not bother to inform about the changed tel #.
S.C.ROY, kolkata
28.12.09

Sir
At present I would like say that eurekaforbs service is very good. I have a sansa+ water purifire.

Thanks
P deka