Eureka Forbes Complaints & Reviews

I had an old Aquagurd (Water Purifier) purchjased from Eureka Forbes since 1997. Company persisted with me to change old model as they are claiming not giving adequate result. It's not actually true, I came to know. Even then My wife agreed to purchase their new model 'Infinity' with the promiss of returning the price of 3 years AMC within 10 days. They have also taken my original AMC contact papar. Now the company does not bother to pay back the price of AMC even after 2 months and repeated call.

I had bought a Aquagurad RO Protect+ from Eureka Forbes India in June this year. After running for about a month it started giving tremendous problems. In the last few months the problem has increased significantly. There is continuous discharge of water from the outlet pipe and no water gets accumulated in the water filter. It has become a regular affair that in the morning we do not get any water from the RO Water purifier and then we have to buy mineral water from outside. My customer number is [protected].Every time we make a complaint to the customer care a service engineer comes and cleans the input iron filters outside the RO Protect+ and then within few days the problem again starts. Within this short span of 6 months we have made at least 9 complaints but seldom do their engineer make a visit and if they do so they come after 1 or 2 days. Eureka Forbes should understand how vital is water to human beings and if there is no drinking water at home then how it impacts their customer. I have been using other Aquaguard products in the past like Nova and none of them gave any trouble. Now this product has become a big problem for us. We had asked the service engineers to open the RO Protect + and see if there is any problem in the main water filter. They said that they do not have the knowledge and they are not authorised to do. For that there are senior engineers to do such jobs. I called up their local Calcutta office and spoke to their Sales Manager and he had said that he will send a senior engineer to look into the water filter. But till date no one has come.When I bought this product I never knew that a water filter can give so much of problem. The mission statement in the Eureka Forbes brochure states " To build sustainable relationship with customer". But so far the experience has been far from that.Would request urgent help in this regard.

Prasenjit Roy Chowdhury

Hello,

We were really proud of Eureka Forbes as renowned company for their service but what is this with Aqua Sure.
I am very sorry to say that it is a pure poor quality service by the rude and uncooperative support person (Raghupati) of Aqua Sure
We had purchased aqua sure 3-4 months back and now we felt the filter should be replaced by a new one. The cost of it is Rs.390. We made a call to Ms. Aswini ([protected]) and requested for the same. She told that the support person will bring all types of filter [cartridge]. When the support person (Raghupati-Name does not match with his attitude) he was trying to push the better cartridge of Rs.590 and without confirming anything he started dissemble our old cartridge and fitting the new one [Rs. 590]. When we asked whether this is having any advance facility he said "Yes..It will disinfect all the Jerm, Bacteria, Virus, Protozoa"..all other biological terms which normal people can't even imagine as if they are very sure about the effects of all those in human body better than a qualified doctor of having MBBS,MD,FRCS degree. :).
Now the actual thing came when he was unable to convince us that this new filter has no floating concept that means if the lower panel is full we are not supposed to fill the water in the upper panel.
So we are only fill water half of the total capacity [if 18lt, then only 9lt]. So we are paying more where reducing the water capacity [seems vert silly] otherwise you may slip in the ground and may need to go to doctor or rush to hospital if extreme. We are living with small kids also. But that poor fellow Raghupati was repetitively telling that the floating is an optional and if you want you have to pay extra Rs.150. So for Rs.1200 Aqua Sure, the so called advance cartridge cost of Rs. (590+150) instead of Rs. 390.
We were quite unsatisfied that time and were not at all convinced to pay extra Rs. 350 without any reason as we were told that the support guy will bring all types of cartridge. It was a 2 hours wasting of time with no satisfactory result and above all that guy left the place with disable our old cartridge. So again we had to assemble all the things by our own.
Raghupati’s manager Ashok ([protected]) was not at all supportive with the customer like us. He should train his fellow how to interact with customer and what to show before installation. They both were not agreeing to take it back and continually saying that “You have to pay Rs.590, floating is the optional for that you have to pay 150 or else simply give Rs. 100 to that stupid fellow (Raghupati) Rs.100 without any reason and without any service.
Here my whole point is whether Eureka Forbes is not willing to support to the consumer with decency and proper attitude.
Please take a necessary action to the sales person so that the consumer like us will still be proud of Eureka Forbes and the Company Image will not be ruined for this kind stupid fellow like Raghupati/Ashok.

Regards,
Samyak

Respected Sir,
I am a blind person and purchased an Aquaguard Water Purifier from Aquaguard Sector 8, Chandigarh in June 2010 and the payment was made by A/c payee cheque. I was told that the product will be under guarantee for one year. But no bill / invoice was given as I was told that the bill will be sent through courier.
I purchased the said product in good faith.
Now due to some defect the tap / water outlet is got changed and the company is demanding a sum of Rs. 500/- on account of replacement charges, whereas the said product is under guarantee till June 2011.
You are, therefore, reuested kindly look into the matter and issue instructions as your goodself deem fit in the interest of justice.
Yours truly,
Khajan Singh
[protected]

Never buy any product of Eureka Forbes. Complete cheating company. No service. No quality. Foolish cheaters were appointed as marketing executives and employees.

I am the most embarrased customer of Eureka Forbes Water purifier in Hyderabad. My customer ID is[protected]. I bought Aquaguard iNova in 2008. Two free services in first year assurance was given to me while buying the product. I called 100s of times to customer care, the worst services center, but they never come for the free services in first year. I gave complaints also but no complaints dept is setup by Eureka. Then I took a service contract for INR 3000 from one of the foolish executive of Eureka Forbes but that is also not working. He is not coming after so many calls. At present my purifier is delivering waste with water and I am having big trouble with that. I am ready to go to court against Eureka Forbes for all these harassment and cheating. Please let me know if someone can join hands with me against Eureka with their worst experience.

3 months earlier I have purchased Aquaguard Total RO+ ; but till date it has not been installed completely at my home. I have Paid as a cash amount for Rs.350 to the official employee of the office of Eureka Forbs Muz for its stand. But stand has not been supplied and so the installation of aquaguard is not complete. I AM NOT SATISSFIED OF THIS SERVICE.....



From,
Anita devi
gandhinagar-4
kolhua paigambarpur
bariya,muzaffarpur

I have purchased one water purifier from Aquaguard i novia model and also taken insurance for the same from the same compnay. However, despite regular complaints the agency and service centre at Ranchi is befooling me and informed that water switch is not repairable and requiring change of water switch. After contacting on regular basis for last one & halfmonth, the agency and service centre informing that we are in the process of bringing water switch but they simply befooling me and till date they have not brought the switch and I am not receiving water from the machine. This kind of poor service and cheating is getting beyond tolerance. Even service agent is also not responding to telephone calls. Arrange to take stern action against the culprints and provide the service without any further delay as my family is suffering after purchasing this water purifier from Aquaguard.

Dear Sir,

My name is Rahul Nimbalkar, working with Maharashtra Pollution Control Board, living at Pune. I have purchased Infinity named water purifier on 26/06/2010. My customer ID is [protected].

On the very second day after installation of the machine, it was found that machine is leak. I have immediately conacted Mr. Mahendra Choudhary, Sales executive ([protected]) and Mr. Bodle ([protected]). they both send the technician and assured me that, there is a very little problem and it will not be happened in future.I trusted these guys, but on today (17/11/2010), same leakage problem was found in machine.

I have contacted Mr. Choudhary, he had not replied to my calls. I have contaced Mr. Bodle. Now Mr. Bodle is agree that there is problem in my machine.

I request you to look into the matter and arrange to issue me new machine.
Mr. Choudhary and Mr. Bodle had replied very arrogantly.


Thanking you,

With best regards,

Rahul Nimbalkar.

I am holding a Compact Auaguard Water Fliter for which I have a contract with them . My Contract No is [protected]

I have been registering Complaint on Euro helpline no 39883333 again and again My last complaint No was[protected] which they came did something temporary again I had to call on the same this went on for almost 2 Months now again its spoilt I have registered a new complaint on 10 Nov my new complaint no 60085593 every day i have been told some one will be there but no one turns out. To top it all they keep giving me different no and they expect me to call and get the co ordination done

My Name is Velinda Lobo and Contact no [protected]

would be greatful if you timely help is acquired

I have purchased a product from AQUA GUARD. The product is WATER PURIFIER (RO).

From the date of purchase the product is not working.

Then i contacted the executive who convinced me to get this product .

That executive is not showing any sort of interest to rectify the problem.

The executive trying to threaten us by saying "Iam from your area i know all the people and i won't replace or rectify the product you face the problem."

As a family committed person people like us facing a problem daily because of irresponsible executives like Mr.DASARADHAN.-[protected].

Even this kind of raising a complaint won't work also, god has to decide finally.

T.MUTHUSELVAN

[protected]

1 I have an aquagd brand Nova since 2002 and have been entering into an AMC ever since I bought the same.
2. I am now currently posted in Shillong and had renewed my AMC on 06 Feb 2010 vide receipt no. 17382618 and on that day the candle and the carbon block were replaced by the company rep.
3. I had lodged a complaint on 18 Oct 2010 on Mobile no.[protected] and requested Mr Prem to send somebody to attend to the complaint on 23 Oct 2010 at 1500 Hrs as I have a five day working office and would be available at home to get the complaint rectified. On 23 Oct 2010 I waited for someone to come or give a call but receiving no call or any rep I left for the market at 1530 Hrs. I get a call at 1545 Hrs from the co. rep who had reached my residence to attend to the complaint. I told him that I would reach back home at about 1730 Hrs and he should come that time as I had waited for him till 1530 Hrs.
4. Accordingly I was back home but the rep did not come and returned only on 25 Oct 2010 when my wife was to leave for some committment. The rep said that he would not keep coming to attend the complaint and that she should get the same rectified. Due to lack of time she did not get the complaint attended to and told him to come on 30 Oct 2010 at 1500 Hrs.
5. I spoke to Mr Prem again on 25 Oct 2010 and requested him to send the rep on 30 Oct 2010 but no one came to attend to the complaint.
6. I also draw your attention to the reverse of the AMC receipt wherein it is mentioned in para 1 that two periodical visits per year during the contract will be undertaken where the purifier will be thoroughly checked, cleaned, serviced and adjusted.
7. There has never been an occasion when the rep of the Co. has ever come for the tasks as given in the AMC for a check on his own but it has been a call from our side that the visit has been made. This is contrary to the laid down services in the contract for which the payment has been made by US the customers. If this is the way the Well known companies offer their services I am afraid the other options will be preferred by the customers and the market reputation and business will be at stake, as I am sure not only me but most of the customers will have the same experience of no visits by the Co. reps.
8. I thus request you to look into this very important aspect and advice the Co. to honour the complaints of the customers and also act as per the terms & conditions of the AMC and educate their personnel to pay more heed to the requirement of the customers. A reminder was again given to the Co rep Mr Prem for 06/11/10 & 13/11/10 but My complaint was not attended to .
9. May I request you to please do something as this is not the correct policy adopted by the Firm.

My address. Lt Col V K Kalra
86/4 Pine Walk Officers Colony
Near Lady Keane College
Shillong 793001

Mob no. [protected]

Thanking you . Regards.

Lt Col V K Kalra

I had made a complaint of broken tab of Aquaguard RO on 28th Oct'2010. 29th Oct'2010 a person from service centre came and did some temporary arrangements. since then the water is leaking from RO from 02 places. I had made a complaint to service centre and website, but no responce has come till now. The person from service centre is telling that we don't have the tabs of that model in stock, you may please send a complaint in our web site regarding this. For needful please.

I would to inform you that I have bought accua guard from eureka fobes, 9 month back, and they had promise me that we only have to do the service after 2 year but incase any kind of issue arises within warrenty they will do the free sevice, and also as per the policy 2 service is free in one year, now there is requirement for service inspite registering 4 times within one month no bother to attend the complain, such kind of unprofessional attitude never been thought by such a reputed and trusted firm, customer satisfaction is the key idea of getting good business if the customer will not be satisfied then what is the point of showing such dreams, I really feeling cheated by Eureka fobes.

sajid

I have Purchased a new Aquasure Nano RO from Aquaguard only last month. Within one month, it faced problems and I had to register complaints 4 times. First, the tap used to leak, teh the storage tank started
leaking. Now, the unit has stopped working altogether and it is dead. Such a bogus product, it does not even work well at a stretch for a week. Worthless.

To top it up, the Aquaguard service people are lousy, does not turn up for service for days together and when we remind, they turn arrogant or does not respond at all.

So, product as well as service of Aquaguard are third-grade. I will wiat for one more day and tehn, dump the machine and install new one. I have already wasted lot of time and resourc es for pursuing them to rectify the problems. No more!! Let my investment in machine go to drain.

I wonder whether this is the same avowed Company in Water Purifier business or they have turned up too big and too arrogant to neglect their customers. Actually I fell for Aquaguard over other purifiers only because of its brand and market standing. No more.

Shirish.

Possible i do'nt have count of the compliants i make to eureka forbes to set right the problem in the aquaguard water purifire. ( My compliants are countless).Worst company who does even bother about customer care & third rated road side scoundrels to attend repair & services. Technicians does not have skills.every week , my aquaguard fails ( It's under warranty care). & till today not a single soul could fix the problem.

PEOPLE WHO READ THIS MESSAGE, PLEASE DO'NT BUY EUREKA FORBES PRODUCT . MY EARNEST REQUEST. LET OTHERS TOO SUFFER LIKE ME> . I AM MAKING A HUMANITARIAN REQUEST.

i have purchased a r o purifier from eureka forbes it is aquqguard r o,i purchased it from eurekaforbes jhansi u.p. , jab se ise liya tab se yah pareshani de raha hai , jhansi service centre ka behaviour bilkul achcha nahi hai,under warranty hone k baad bhi jhansi eureka forbes aquaguard ne repair cost le li.aaj bhi purifier theek tarah se kam nahi kar raha hai . maine company ko bhi ek letter likha tha,company ne jhansi service centre ko under warranty main take money back k liye bhi kaha, but jhansi service centre ka behaviour bilkul neutral hai , na ye paise de rahe hain na hi aquaguard ki warranty mani ja rahi hai. meri complain hai ki underwarranty main liye paise vapas diye jayen tatha aquaguard ko proper repair kiya jaye.

DEAR SIR

I HAD PURCHASE A AQUAGUARD TOTAL RO 2 YEARS BEFORE, BUT NOW IT IS NOT IN A WORKING CONDITIONS. I HAD COMPLAINT THIS IN KOLLAM OFFICE ON MAY,2010 SO MANY TIMES AND THEY WERE VISITED OUR PLACE ON JUNE,2010 AND CHANGED THE FILTER. AFTER SERVICING THEY WERE TOLD THE VALVE IS COMPLAINT AND THEY WILL COME AGAIN WITH NEW VALVE, BUT TILL DATE NOBODY HAS COME FROM KOLLAM OFFICE EVEN AFTER VARIOUS REMINDERS.

SO I REQUEST YOU TO KINDLY DO THE NEEDFUL.

REKHA SANTHOSH
SRUTHI LAYAM
CHITTASSERRY,KAMUKUMCHERRY
AVANEESWARAM.P.O, VIA-KUNNICODE
DISTT.KOLLAM
KERALA
MOBILE:[protected], [protected]

In 2009, I had taken AQUA SURE ( AQUA GUARD ) Eureka Forbes Water purifier. It was working fine continuously for one year. After completion of one year, one technician of company (as per informed by him) came for changing of "candle"; and then after problem started. That person was not so efficient and he made short-circuit of water purifier. After continuous soft and aggressive complain to his manager Mr. Mahesh ([protected]); technician had taken to repair at their service-centre. After around one month; they returned and installed at my home but then also; water was leaking from the pipe. And again few days after it became faulty and stopped to purify water. Since then we are using supplied mineral water jar by some other company; even after having water purifier and paying extra Rs. 60.00 per week.

Please do take necessary action ASAP to make repair my AQUA SURE ( AQUA GUARD ) Eureka Forbes water purifier and also do take necessary action against such irresponsible persons who are not being able to provide better and satisfactory service even after multiple reminder.

Regards
Kumar Arunabh Bharti
[protected]

Dear Sir/Madam,

I had enquired for Eureka Forbes Vaccum Cleaner, Model - XFORCE. The Eureka Forbes executive Dinesh Upadhyay had come to my place on 4th November 2010. He had promised me to deliver the product on 5th November 2010. For that purpose he asked me to give a cheque of Rs.7790/- on the name of Eureka Forbes.
He did not deliver the product on friday. So I had called him up for the same on which he said that he will deliver the product by saturday 6th November 2010. He did not deliver the product on 6th November as well.I had cancelled the order on that day itself but still I haven't received the cheque which I had given.
So I request you to take some action against the dealer of Eureka Forbes for the treatment which I had received.

The Address of the dealer is - EUREKA FORBES LTD, SHRI ANAND ASHRAM,2nd FLOOR,PLOT NO.497,16th ROAD,KHAR(W), MUMBAI - 400052.

I had requested for a EUREKA FORBES AQUAGUARD SENSA water purifier. The sales person (Balavant from Kanakapura Road Branch) visited my place and promised to deliver SENSA on Sun 7th Nov. He also promised to call us at 10 am and deliver the product beofre 3pm.
However there was no call either from Balavant or his boss Vijay. After calling Balavant several times he picked up my call and said he is not aware of the status (highly irresponsible).
After continued calling to Vijay, a security guard responded and said Vijay is in meeting. I had to send SMS to request for cancellation.
Only after the cancellation requests, Manjula from customer care called to inform me that there is no stock and I wont get the product on 7th Nov.

This looks like our classic Indian "Chalta Hai" mentality.