Eureka Forbes Complaints & Reviews

Dear,
I am having AMC vide contract receipt number;51 dated october 29, 2010 done
by your service engineer named after Mr Jonginder Singh.
Regretfully , I have to point out that despite of our several telephonic complaints
nobody is listening .
Please get it repaired immediately by some another engineer or we will be forced
to go to consumer court.
Mohinder Parkash
Kalka
telephone no.[protected]

i am a BP of eureka forbes from last 2 year but without any reason company had send notice to me & close BP and after one year still not sattel my account after so many follow up with local office no any solution given by mr pranshant & also mr.sumit & mr rajeev arror so i request to u please help me any senior authority.

Eureka Forbes - No service providers

Bought the water purifier machine a month ago and it was not working properly. Raised the complaint in the customer care but till now none has turned Up. My sincere advice please do not buy any product of Eureka Forbes.

This is true information - please let me know if you need any more information([protected]@gmail.com).

- Daniel

Hi

I bought Aqua sure storage water purifer of Eureka forbes in Sep'09 which eas the latest model of storage water purifier that time. It had warranty of one year. Exactly after one year, in Nov'10, it stopped working. I loged complaint at Eureka Forbes customer care no. 39883333 on 11.11.2010. A service engineer came and told that adapter needs to be changed. He told that he will change it next day but he advised not to buy the new adapter instead buy a new purifier. But next day when again contacted him to change the adapter again he advised to change the purifier itself. Like this one week passed and adapter was not changed. I again loged the complaint on[protected] on 19.11.2010 to change the adapter. I used to remind on this number 2 or 3 times daily after then after loging the complaint, but every time same reply was given that engineer will be coming soon. When asked their supervisor's number, they gave telephone number[protected] of Ms. Anu. This number used to be switch on only after 12:30 AM and she attended my call only once and replied that she will call me back. After then whenever I used to call her, she didn't reply and then she used to switch off her phone. This is the behaviour of Eureka Forbes customer care supervisor for which she has got this job.

After repeated calls to eureka forbes number 39883333, ultimately on 26.11.2010, they replied that adapter is not in stock and will be received in 3 or 4 days. It took them 15 days to know that adapter is not in stock. I know this is also a false excuse just to harass the customer. Their service engineer is well trained to not to rectify the complaint so that customer may buy a new purifier from them.

SO. if you are buying any product from Eureka forbes, just think over it because once it gets faulty, it will not be rectified, the company will harass you so that you buy a new product instead of rectifying it.

Ever since I purchased ( January 2010) the so-called advanced Aquagaurd water purifier, it has been a constant struggle with the company representatives with respect to the TDS issue. When the equipment was sold to us, we were promised by the sales executive that the sensor technology would ensure that we get water with an optimum TDS of around 100, irrespective of the input water. But it is vexatious that even after 8 months and countless services, yesterday the TDS measured by technician Mr Pazhani ( [protected]) was a mere15. This kind of TDS is attained even in the most basic of RO models! Why do we need such an expensive sensor technology for this low TDS? One can't help but feel cheated by this company especially when the equipment cost is prohibitively high (17000 Rs)! I am sure that this problem of TDS is not an isolated occurence with respect to only our equipment. Since not many customers are knowledgable enough to know the significance of TDS they may not even be getting the readings every time from the technician and so most of them might be completely ignorant of the existing TDS problem. In short I can state that this model is a complete failure and the company should stop marketing this model with immediate effect and provide the existing customers adequate compensation at the earliest.

We have purchased Eureka Forbas Water Purifier Aquagard RO Total NF Reviva in month of March or April 2010. Within 6 months product started malfunctuning and water circulation was very very low. We kept on complaining, Complain Details : Compalin Dts.:6-11-10, 11-11-10, 12-11-10, 22-11-10, 24-11-10, Complain Nos.: 83824718, 83852519,[protected], 83900973, 60224058 respectively. After making so many daily phone calls Technician visited and changed the filter and same day evening again its stopped working. Again making so many phone calls, registering complaints till today i.e. 26-11-10 nobody is least bothered to solve the problem. False promises are made daily.

Please help us to fight with them, we want to return the product and want refund of the total money we paid.

I (Rampal Singh) have purchased a Aqua guard (Item Code No-GWPDCLASI 00000, AG CLASSIC ( WATER FILTER CUM PURIFIER) [protected] Qty - One on 30 Aug 2010 through direct sales- Sale Office : 402-408,Sapphire HEIGHTS PLOT NO. 12, Sheme No- 54 Indore vide inv. No - [protected] dated 30 Aug 2010 and order No[protected] Dated - 04 Aug 2010 through the sales person 9040896 - Mr Anoop Joshi of Eureka Forbes Limited.

It is not working since last one month i have complained telephonically but not getting any responce from customer service provider. Hence i think i have cheated by rep of Eureka Forbes Limited.
My Name and Address are as follows- Customer ID - [protected], Rampal Singh, 93 D Golf View Mhow 453441 (MP) Mob No- [protected]

I am purchase Eureka Forbes water purifire on[protected] and machine installed on[protected]. Product name is Protec+ water purifire order form No.[protected]. Customer No. [protected]. The purifire is not working just after 4 days after installation. We placed complain and today one fitter come but he could not able to repair it and saying he has seen first time this machine. While purchasing also sales manager not given full information. I am mentally harassed by purchasing this poduct. Please help me.
Thanking You,
Anil Tapse
Mob No. [protected].

I had an old Aquagurd (Water Purifier) purchjased from Eureka Forbes since 1997. Company persisted with me to change old model as they are claiming not giving adequate result. It's not actually true, I came to know. Even then My wife agreed to purchase their new model 'Infinity' with the promiss of returning the price of 3 years AMC within 10 days. They have also taken my original AMC contact papar. Now the company does not bother to pay back the price of AMC even after 2 months and repeated call.

I had bought a Aquagurad RO Protect+ from Eureka Forbes India in June this year. After running for about a month it started giving tremendous problems. In the last few months the problem has increased significantly. There is continuous discharge of water from the outlet pipe and no water gets accumulated in the water filter. It has become a regular affair that in the morning we do not get any water from the RO Water purifier and then we have to buy mineral water from outside. My customer number is [protected].Every time we make a complaint to the customer care a service engineer comes and cleans the input iron filters outside the RO Protect+ and then within few days the problem again starts. Within this short span of 6 months we have made at least 9 complaints but seldom do their engineer make a visit and if they do so they come after 1 or 2 days. Eureka Forbes should understand how vital is water to human beings and if there is no drinking water at home then how it impacts their customer. I have been using other Aquaguard products in the past like Nova and none of them gave any trouble. Now this product has become a big problem for us. We had asked the service engineers to open the RO Protect + and see if there is any problem in the main water filter. They said that they do not have the knowledge and they are not authorised to do. For that there are senior engineers to do such jobs. I called up their local Calcutta office and spoke to their Sales Manager and he had said that he will send a senior engineer to look into the water filter. But till date no one has come.When I bought this product I never knew that a water filter can give so much of problem. The mission statement in the Eureka Forbes brochure states " To build sustainable relationship with customer". But so far the experience has been far from that.Would request urgent help in this regard.

Prasenjit Roy Chowdhury

Hello,

We were really proud of Eureka Forbes as renowned company for their service but what is this with Aqua Sure.
I am very sorry to say that it is a pure poor quality service by the rude and uncooperative support person (Raghupati) of Aqua Sure
We had purchased aqua sure 3-4 months back and now we felt the filter should be replaced by a new one. The cost of it is Rs.390. We made a call to Ms. Aswini ([protected]) and requested for the same. She told that the support person will bring all types of filter [cartridge]. When the support person (Raghupati-Name does not match with his attitude) he was trying to push the better cartridge of Rs.590 and without confirming anything he started dissemble our old cartridge and fitting the new one [Rs. 590]. When we asked whether this is having any advance facility he said "Yes..It will disinfect all the Jerm, Bacteria, Virus, Protozoa"..all other biological terms which normal people can't even imagine as if they are very sure about the effects of all those in human body better than a qualified doctor of having MBBS,MD,FRCS degree. :).
Now the actual thing came when he was unable to convince us that this new filter has no floating concept that means if the lower panel is full we are not supposed to fill the water in the upper panel.
So we are only fill water half of the total capacity [if 18lt, then only 9lt]. So we are paying more where reducing the water capacity [seems vert silly] otherwise you may slip in the ground and may need to go to doctor or rush to hospital if extreme. We are living with small kids also. But that poor fellow Raghupati was repetitively telling that the floating is an optional and if you want you have to pay extra Rs.150. So for Rs.1200 Aqua Sure, the so called advance cartridge cost of Rs. (590+150) instead of Rs. 390.
We were quite unsatisfied that time and were not at all convinced to pay extra Rs. 350 without any reason as we were told that the support guy will bring all types of cartridge. It was a 2 hours wasting of time with no satisfactory result and above all that guy left the place with disable our old cartridge. So again we had to assemble all the things by our own.
Raghupati’s manager Ashok ([protected]) was not at all supportive with the customer like us. He should train his fellow how to interact with customer and what to show before installation. They both were not agreeing to take it back and continually saying that “You have to pay Rs.590, floating is the optional for that you have to pay 150 or else simply give Rs. 100 to that stupid fellow (Raghupati) Rs.100 without any reason and without any service.
Here my whole point is whether Eureka Forbes is not willing to support to the consumer with decency and proper attitude.
Please take a necessary action to the sales person so that the consumer like us will still be proud of Eureka Forbes and the Company Image will not be ruined for this kind stupid fellow like Raghupati/Ashok.

Regards,
Samyak

Respected Sir,
I am a blind person and purchased an Aquaguard Water Purifier from Aquaguard Sector 8, Chandigarh in June 2010 and the payment was made by A/c payee cheque. I was told that the product will be under guarantee for one year. But no bill / invoice was given as I was told that the bill will be sent through courier.
I purchased the said product in good faith.
Now due to some defect the tap / water outlet is got changed and the company is demanding a sum of Rs. 500/- on account of replacement charges, whereas the said product is under guarantee till June 2011.
You are, therefore, reuested kindly look into the matter and issue instructions as your goodself deem fit in the interest of justice.
Yours truly,
Khajan Singh
[protected]

Never buy any product of Eureka Forbes. Complete cheating company. No service. No quality. Foolish cheaters were appointed as marketing executives and employees.

I am the most embarrased customer of Eureka Forbes Water purifier in Hyderabad. My customer ID is[protected]. I bought Aquaguard iNova in 2008. Two free services in first year assurance was given to me while buying the product. I called 100s of times to customer care, the worst services center, but they never come for the free services in first year. I gave complaints also but no complaints dept is setup by Eureka. Then I took a service contract for INR 3000 from one of the foolish executive of Eureka Forbes but that is also not working. He is not coming after so many calls. At present my purifier is delivering waste with water and I am having big trouble with that. I am ready to go to court against Eureka Forbes for all these harassment and cheating. Please let me know if someone can join hands with me against Eureka with their worst experience.

3 months earlier I have purchased Aquaguard Total RO+ ; but till date it has not been installed completely at my home. I have Paid as a cash amount for Rs.350 to the official employee of the office of Eureka Forbs Muz for its stand. But stand has not been supplied and so the installation of aquaguard is not complete. I AM NOT SATISSFIED OF THIS SERVICE.....



From,
Anita devi
gandhinagar-4
kolhua paigambarpur
bariya,muzaffarpur

I have purchased one water purifier from Aquaguard i novia model and also taken insurance for the same from the same compnay. However, despite regular complaints the agency and service centre at Ranchi is befooling me and informed that water switch is not repairable and requiring change of water switch. After contacting on regular basis for last one & halfmonth, the agency and service centre informing that we are in the process of bringing water switch but they simply befooling me and till date they have not brought the switch and I am not receiving water from the machine. This kind of poor service and cheating is getting beyond tolerance. Even service agent is also not responding to telephone calls. Arrange to take stern action against the culprints and provide the service without any further delay as my family is suffering after purchasing this water purifier from Aquaguard.

Dear Sir,

My name is Rahul Nimbalkar, working with Maharashtra Pollution Control Board, living at Pune. I have purchased Infinity named water purifier on 26/06/2010. My customer ID is [protected].

On the very second day after installation of the machine, it was found that machine is leak. I have immediately conacted Mr. Mahendra Choudhary, Sales executive ([protected]) and Mr. Bodle ([protected]). they both send the technician and assured me that, there is a very little problem and it will not be happened in future.I trusted these guys, but on today (17/11/2010), same leakage problem was found in machine.

I have contacted Mr. Choudhary, he had not replied to my calls. I have contaced Mr. Bodle. Now Mr. Bodle is agree that there is problem in my machine.

I request you to look into the matter and arrange to issue me new machine.
Mr. Choudhary and Mr. Bodle had replied very arrogantly.


Thanking you,

With best regards,

Rahul Nimbalkar.

I am holding a Compact Auaguard Water Fliter for which I have a contract with them . My Contract No is [protected]

I have been registering Complaint on Euro helpline no 39883333 again and again My last complaint No was[protected] which they came did something temporary again I had to call on the same this went on for almost 2 Months now again its spoilt I have registered a new complaint on 10 Nov my new complaint no 60085593 every day i have been told some one will be there but no one turns out. To top it all they keep giving me different no and they expect me to call and get the co ordination done

My Name is Velinda Lobo and Contact no [protected]

would be greatful if you timely help is acquired

I have purchased a product from AQUA GUARD. The product is WATER PURIFIER (RO).

From the date of purchase the product is not working.

Then i contacted the executive who convinced me to get this product .

That executive is not showing any sort of interest to rectify the problem.

The executive trying to threaten us by saying "Iam from your area i know all the people and i won't replace or rectify the product you face the problem."

As a family committed person people like us facing a problem daily because of irresponsible executives like Mr.DASARADHAN.-[protected].

Even this kind of raising a complaint won't work also, god has to decide finally.

T.MUTHUSELVAN

[protected]

1 I have an aquagd brand Nova since 2002 and have been entering into an AMC ever since I bought the same.
2. I am now currently posted in Shillong and had renewed my AMC on 06 Feb 2010 vide receipt no. 17382618 and on that day the candle and the carbon block were replaced by the company rep.
3. I had lodged a complaint on 18 Oct 2010 on Mobile no.[protected] and requested Mr Prem to send somebody to attend to the complaint on 23 Oct 2010 at 1500 Hrs as I have a five day working office and would be available at home to get the complaint rectified. On 23 Oct 2010 I waited for someone to come or give a call but receiving no call or any rep I left for the market at 1530 Hrs. I get a call at 1545 Hrs from the co. rep who had reached my residence to attend to the complaint. I told him that I would reach back home at about 1730 Hrs and he should come that time as I had waited for him till 1530 Hrs.
4. Accordingly I was back home but the rep did not come and returned only on 25 Oct 2010 when my wife was to leave for some committment. The rep said that he would not keep coming to attend the complaint and that she should get the same rectified. Due to lack of time she did not get the complaint attended to and told him to come on 30 Oct 2010 at 1500 Hrs.
5. I spoke to Mr Prem again on 25 Oct 2010 and requested him to send the rep on 30 Oct 2010 but no one came to attend to the complaint.
6. I also draw your attention to the reverse of the AMC receipt wherein it is mentioned in para 1 that two periodical visits per year during the contract will be undertaken where the purifier will be thoroughly checked, cleaned, serviced and adjusted.
7. There has never been an occasion when the rep of the Co. has ever come for the tasks as given in the AMC for a check on his own but it has been a call from our side that the visit has been made. This is contrary to the laid down services in the contract for which the payment has been made by US the customers. If this is the way the Well known companies offer their services I am afraid the other options will be preferred by the customers and the market reputation and business will be at stake, as I am sure not only me but most of the customers will have the same experience of no visits by the Co. reps.
8. I thus request you to look into this very important aspect and advice the Co. to honour the complaints of the customers and also act as per the terms & conditions of the AMC and educate their personnel to pay more heed to the requirement of the customers. A reminder was again given to the Co rep Mr Prem for 06/11/10 & 13/11/10 but My complaint was not attended to .
9. May I request you to please do something as this is not the correct policy adopted by the Firm.

My address. Lt Col V K Kalra
86/4 Pine Walk Officers Colony
Near Lady Keane College
Shillong 793001

Mob no. [protected]

Thanking you . Regards.

Lt Col V K Kalra

I had made a complaint of broken tab of Aquaguard RO on 28th Oct'2010. 29th Oct'2010 a person from service centre came and did some temporary arrangements. since then the water is leaking from RO from 02 places. I had made a complaint to service centre and website, but no responce has come till now. The person from service centre is telling that we don't have the tabs of that model in stock, you may please send a complaint in our web site regarding this. For needful please.