Eureka Forbes Complaints & Reviews

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Hi,

I have AquaGuard "Spring Fresh" RO system, which I bought from Nodia in March, 2008. Now I am shifted to Bangalore. My system needs the service & I need AMC also.

I registered the complian regarding that in first week of April, since then I registered same complain thrice but no result. My last complain no is S-14/8.

My system needs the service very badly. Please look in to the matter.

Regards,
Sachin Gahlaut
[protected]

Eureka — BAD AFTER SALES SERVICE

WE HAVE PUCHASED OFFICE SECURITY SYTEM FROM EUREKA FEW MONTHS BACK . THIS SYSTEM IS NOT WORKING SINCE LAST FIFTEEN DAYS. AFTER REPETED CALLS THEY HAVE LOGED A COMPLAINT NO 145 DATED 21/5/2008. TILL TODAY I AM CHASING BY COMPLAINT BUT NO ONE HAS TURNEDUP, ON EACH DAY THEY ARE SAYING, "WE WILL SEND AN ENGINEER TOMMORROW", INSPITE OF FACT THAT THEY SHOULD RESPOND ME IN 24 HOURS.

PERSONS THOUSE ARE CONTACTED
1.Mr. Saini
2. Mr Afsar
3. Mr Negi
4. Mr. singh
5. Mr. Rajeev
6. Mr. Omprakash
7. Mr. Chairian

WITH REGARDS
V.D.SHARMA
2C/335, VASUNDHARA GHAZIABAD
[protected]

Eureka Forbes — Very Bad Service

I am having AQUA GUARD Designa Model. I had purchased this on Nov-07. We should get three free service for one year. I had logged a complaint for service on 09/10/2008. Till today no body has come to attend the call. My complaint number is 80650741 which I made through there call center number 39883333. I did follow up around 5 times on same number, every time the call center person said that they will attend the call today but that did not happen. They had given a manager number which no body is picking up. After 5 times calling they there service office number 22631110. I had spoke to them and they said person will visit today or the next day and got another complaint number s7953.

Even I spoke their head Mr. Mahesh Kumar, he had told that person will visit tomorrow, the way he said I was sure that the person will visit but that did not happen.

The funny part is that every from the call center say's the same thing that I will make sure the technician will attend the call today and if I ask how will you make sure that technician is going to come today and I do not get any reply. If I ask do you know why this is getting delayed they say we do not know.

Today it's 31 Oct and still nobody has come to attend the call. I am wondering what should I do? It's been really long time and don't know what to do?

I would request Eureka Forbes to improve there service otherwise they will lot of business because now I am not going any product from them neither I am going suggest anybody to buy a product from them. If I know there service center address or some body who is responsible I would return this product back to them and said thanks for saving my troubles.

Agreed

very very bad service any call will be attented only after 20 reminders from customers

1. I Had taken AMC for 3 years from 06 Feb2008 to 05 Feb 2011 vide RR Enterprise, 14/911, Indira Nagar, Lucknow- 226016 Contract Receipt No[protected] for Rs 2, 550/-.
2. I was told that the carbon tube will be now replaced Once a Year and normal servicing Twice a Year.
3. The Carbon tube has been replaced only TWICE, once in 2008 at the time of AMC renewal and thereafter in Dec 2009.
4. I asked RR Enterprise on the 24t Dec 2010 to change the Carbon Tube as the third replacement is due, but have REFUSED saying that it will be replaced only after renewing the AMC in Jan 2011.
5. This is NOT right as in 3 years contract the tube must be logically replaced TRICE.
6. Please instruct the RR Enterprise to replace my Carbon Tube.
Regards
Brigadier Verma

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Hello,

Did your complain got resolved eventually???? or as all the customers are complaining about their service deficency even you are facing that. I thought of buying a water purifier from Eureka...but after looking at the satisfaction ratio of the existing customers...I am surely not buying into these marketing gimmicks of the jokers from Eureka...Thank You for saving me.

Rahul Ashar

AquaGuard classic — bad response

Dear Sir/Madam,
I paid AMC for one year in Vijayawada and at that time I have been assured that I can get my AMC transferred to any where in India.We shifted to Bangalore and I am trying to get service for my aquaguard since 10 days . I am calling up the customer care no. [protected] daily and getting fake promises like, we will keep ur request in top priority, we will surely send a person today. I am exhausted by all these things. I[censored] don't have a provision of AMC transfer why do u trouble the customers ? Now I am confirmed that people are dead in euro service and you can have a caption of 'service with greif' instead of 'service with smile'. Hope I will get service if anybody is alive till tomorrow.
My permanent account no. [protected].
ph.no [protected].
Complaint no 52305428

AquaGuard classic — Replacement of top panel

complaint number:83391105 was lodged through yor 24 hour helpline to replace top panel as the same had decayed & as aresult the machine had fallen. The I was assured promt service no technician called to fix the problem. After getting in touch with your Ghatkopar( east) franchisee m/s A.K.P.Enterprises telphone 6450924 a techician called on17/08/2010 who informed that as machine is old to go for replacement and booked order for new aquagaurd model INFINITY through sales specialist Mr Natvar Choudhary(Employeecode9035392) of team Mukand-I,team leader Mr.SSR who promised that in case any delay in supplying and fixing new machine, panel of the old machine shall be replaced to enable us to get filtered water for drinking purpose. Despite assurances to supply new machine by 19th or 20th , yor people are avoiding to responding to telephone calls giving silly excuses. You agree that need of the machine is very much felt in this season particulary when the city is reeling under monson born deseases.May I request immediat intervention and resolve the issues in company's interest if not customer's interest to retain its fair reputation?
>vpkamath tel 21021540

AquaGuard classic — No service person is coming. Bad service

I stay in davangere. they have a sales and service office here. Broght aquagurd classic 6 months back but it stopped working suddenly. Called the service persons daily since 4 days no one is attending this. No pure water to drink . This is bad Really they are only intending to sell the product not to service. I will not recomment aquagurd to anyone they have poor service and staff.

Aquaguard-ST 2000 — Service contract

I am having service contract since last 18 years with the company and last on 8.10.2009 i have renewed for two years vice Service Contract no; 17196002 dt 1.10.2009. Since yesterday i am not geting water supply in Aquaguard and contact no: 2641898 is not responding and inform that now contact no changed. Kindly instruct some one in Vadodara office and instruct to atten the complain as I am not geting water. Please treat this most urgent.
Thanks lalit N shah

for the last 10 tend i have lodged complaint on 39883333 that they have taken 1850/- rupees for services charges on Augs.2009 for next two year. They informed that every six months they will change the carbon of aquaguard and after one year year they will change the drum of the aquaguard They informed that the complaint will be resolved on the same day. but sorry to inform you they did not attend the complaint. More than 10 months have passed they did not change the carbon of the aquaguard.
so you are requested to look into my complaint and chang the carbon.

my email address are - [protected]@yahoo.co.in
mobile no. - [protected]

suresh kumara
626-B, Mahaveer Nagar
Tonk Road
JAIPUR-302018(RAJ.)

dear sir,
i have an annual service and maintenance contract with your company but after my repeated complaint i have not got any service from your company.
Kindly do the needful and oblige

Name: Eastern Book House
Contract Receipt No :[protected]
Date: 17.04.2011 to 16.04.2012
Mode of payment: By Ch. No. 086951 on SBI for Rs 950.00

I have a similar issue. I sent a mail a month ago but no response as of now from the company. And calling the customer care is no use. I'm attaching the same mail here.


"" Hello Sir/ Madam,
Good Afternoon!!! I'm Shyam( cust no:[protected]) from Hyderabad. I purchased an Aquaguard Total Reviva unit for about 9900/- on 31st May, 2010.
==> During the demo the sale associate( Chandra sekhar Reddy) has informed us that the Unit will be under WARRANTY for a period of one year. Specifically I asked does the Unit as a whole comes under warranty, for this he said everything will be under warranty. Only thing he said that I have to replace some parts for every year or their life.
Everything was fine for 4months. We loved the taste of water from the filter.
==> But after 4th month the purifier wasn't working properly. I raised a complaint with Euro Helpline. A service technician had come after 10 days of my complaint (unlike the two working days promise). By introducing his name as Mr.Raju, he checked the unit and said that its not working properly because of the low water pressure. I told him that there is no chance of decrease in water pressure since installation as we didn't do any change to our water supply. I asked him if its water pressure issue then how the purifier worked properly for 4 months.. he didn't had any answer for it and left.
==> I again called Euro helpline so many times but only after 5th time I got a request raised again with a request number provided to me at this time [protected].(23rd october, 2010) but no one has turned up till 9th of november (15days). Thenl I went to office in Eurekha Forbes Office in Hyderabad Personally to verify the status, one manager by named Mr. Krishniah has assured me that he will send the technician and as said technicians by name Mr.Satish and Mr.Raju([protected]) have come and checked to finally inform me that a something called RO Membrane is not working and to replace it I need to pay for it. I got shocked as with no fault of mine if the item is defective and in warranty I'm asked to pay for the repair.

Sir/ Madam my concern is why should I bear loss when there is no fault of mine. Please kindly help me to get the defective part replaced or the entire thing to be replaced.

Thanking You,
Your Sincerely,
Shyam Sunder Reddy Kanthakatla,
Cust ID : [protected]
Address:
18-13-17/A/3, Bandlaguda
keshovgiri, Hyderabad-500005

Phone No: [protected] / Alternate no:[protected].""


so all buyers be-careful before purchasing Aquaguard water purifiers.

Eureka — Filter Malfunctioning

This email is in regards to Aquasure that I purchased in the month of November.

I purchased Aquasure for Rs 1300 INR from Big Bazaar Ameerpet, Hyderabad. It worked fine for about a month. Now water is leaking and is not able to purify it. Sometimes water is not flowing and sometime it is overflowing. Now a days water is tasting very hard and a very bad taste is coming.

I would request you to send your executive as soon as possible to my below given mailing address. I would request you to please take back the product and I would like to buy UV product from Eureka.

AquaGuard — No one come

BEEP SOUND CONTINOUSLY

THERE IS CONTINOUS BEEP SOUND WHEN MACHINE STARTED
TASTE OF WATER CHANGED...

Eureka forbes/ Aquaguard — Improper service

Dear sir, I am having an one year service contract with the above mentioned franchisee of eureka forbes for maintainance of my aqua guard water filter. But one month back the back panel of the filter broke down making the filter unusable. Inspite of my repeated requests for almost a month they have not repaired it till date. I also called the Eureka forbes helpline number , but they also gave false assurances without any action. Please consider my complaint and do the needful. Thank you.