Eureka Forbes Complaints & Reviews

We have an Annual Maintenance Contract with the Eureka Forbes company under customer id [protected], contract receipt No. 16616081, valied from 26/06/09 to 25/06/2012.
Inspite of their promise for maintenance every half yearly, , the service is not taken up periodically,. The telephone number given on the AMC contract sheet is not responding to our ennumerable trials. This is causing immense inconvenience to us.

I have a Eureka Forbes Aqua guard water purifier model NOVA for which I have done an AMC for the period[protected] to[protected] bearing the Contract receipt no. 17328932. The second service was supposed to be provided on[protected] for which I have been making constant follow-up with your concerned franchisees. Inspite of this I have not got my due service. Moreover I had requested for a tray and was assured that I will receive it by[protected] by Mr. Sandy of Eureka Forbes but I haven’t received it till date. On[protected] I called up Panjim office and Mr. Keshav assured me that he will solve my problem but nothing was done from his end. After numerous follow-ups I was attended by a technician Mr. Farooq from your Margao franchisee. He seemed oblivious of the fact that I had my AMC done and the torturous follow-up that I had to go through for the past so many months and he asked me an irritating question as to what he was supposed to do. Instead of apologizing on behalf of Eureka Forbes he very rudely refused to provide service and even asked me to complain against him. This rude and annoying behavior from him does not comply with the slogan “We go miles for your smiles”. I would not like to continue any service from you if attended by this person again. Kindly make a note of this and take appropriate action against him.

Aparna Gude
Ponda, Goa
[protected]

Dear sir
In the last 5 years , I have used your products and I have been highly satisfied with the
Eureka Forbes product however, I recently purchased a new water purifier system Total RO and product was ok but I have been dissatisfied the services from service centre unfortunately, service centre are not performing well they are spoiling the image of company on 5th July that RO system was not working properly . then I lodged a request to customer care I got complaint no 83149460. next day mr basant from service centre came here and he noticed that there was a faulty adapter. He said adapter is not available in service centre . I spoke to ms neelam from service centre she gave me assurance that machine part will available on 08th july on 9th july I received a call from service centre that part will be available on 13the july . I was very disappointed because 8 days is very long time ,Since your company claims to be the leader in customer satisfaction with a no hassle
I would like to request that please find out where is the problem supply is not reaching in time or the service from the service centre was inadequate
I look forward to your reply and resolution to my problem


Thank u

Rajender singh
m.no [protected]
B-98 street no-06
Raj nagar part-1
New delhi 110045

FROM-I.C.GUPTA [protected]@rediffmail.com
D/SIR
I HAVE FACED A PROBLEM WITH MY AQUAGUARD TOTRAL SENSA WTER PURIFIER. I TOOK MY PURIFIER TO A AUTHORISED DIVISIONAL SALES OFFICE S- 20/56 D KENNEDY RD THE MALL VARANASI FROM WHERE I PURCHASED WITH BAR CODE RECEIPT NO.[protected].I FEEL SO SORRY TO INFORM YOU THAT I AM IN TROUBLE WITH PURIFIER .THE COMPLAIN LODGED IN VARANASI CENTRE(NO.534 DATED 28.06.10)WAS TRANSFERED TO GOAKHPUR SERVICE CENTRE (COMP.NO.-08).THE SERVICE ER.MR.ANIL MISHRA TOOK ONE DAY(01.07.10)TO FOUND THE PROBLEM AND HE SAID HE WILL CALL ME NEXT DAY BUT HE DID NOT CALLED ME.I HAD CALLED HIM AGAIN AND AGAIN THEN HE SAID THAT IT TAKE MORE TIME AND IN THIS REGARDE YOU CAN TALK WITH MR.DHARMENDRA SINGH HEAD SR. ER. I CONTACT WITH MR.ASHUTOSH MISHRA BR.MANAGER,MR.VIJAY SHARMA,GROUP LEADER,MR.Y.R.PANDEY HD.CRS AND MR.ROHIT JAISWAL SR.S.EXEC.IT IS VERY BAD TO SAY THAT A COMPANY LIKE EUREKA FORBS CANT FIX A SMALL TROUBLE IN SHORT TIME.

I have purchased a water purifier storage UV type cash payment in month of december. the machine was intalled by the sales man. in a faulty way inspite of repetetive concern shown by us he assured us that, the machine was firmly installed and convinced us that it would not get damage. when we asked for bill he promised that bill would be send home by the company Eureka forbes keeping trust in the name of such big company we agreed. now after five months also we are not getting bill even after repeatative attemps. unfortunately due to faulty installation the storage tank fell and broke. now that area manager and his team neither come nor send anybody to fix the machine even after complaining and visiting the office several times we are facing tremendous problems as presently it is mansoon and normal tap water is not so safe for drinking we have also send many request on the company website still we are not getting any positive reponse.

I have purchased two Aquaguard Total RO PROTEC+ machine on 30-4-10 through one of your representative Mr.G.Vinoth Kumar[protected] for which still he has not given the invoice. One machine was installed at my mothers residence and one at mine. Whne you technical person came to install the machine at my house he told me that "this is a defective piece and been rejected by the company how did they supply this to you?"
I immediately called Mr.G.Vinoth Kumar and told him to replace the machine with a fresh piece, which I received after repeated reminders over phone after nearly 20days.
After installation of the new machine it was working well for the first four days, then the water stopped flowing into the tank , only the outlet water was flowing continously. I registered a complaint vide no.83009443 dt:8.6.10 following which your person came for verification only after 5 days , that to after repeated reminders. He came, rectified and again after a few days the same problem was noted. once again I registered a complaint vide no: 58479993 dt:21.06.10 and so far nobody has dared to attend the complaint even after repeated reminders. I called Mr.G.Vinoth Kumar several time over phone , to look into the matter, but everytime he used to say " i will attend the complaint as soon as the technical person comes" but so far neither Mr.G.Vinoth Kumar nor his technical person bothered to come and look into the matter.
It is clear with this that Eureka Forbes has directed their representatives to lure the customers to sell as many machines as possible without caring for the after sales service to the customer.
If my complaint has not been attended and the faulty purifier not replaced with a new piece , I fear , I will have no other option to lodge a complaint with the consumer court on basis of cheating the customer.
Hope you will not disappoint me.

Ramesh P Mutha

Sir,
I had purchased Eureka Forbes Aquaguard Total Reviva during Sept-09. Since its installation, I am facing much problem as the water flow becomes very slow. the water is not purified and softened. I had lodged complaints very often. Some persons come and attend. but there is no fruitful result. During the last ten months I have got good water for only 100 to 120days. Earlier I had lodged a complaint regarding service of my product, which was rectified after a month. Now the water flow is very slow and it may stop at any time. Kindly make some permanent arrangement. I am very much fade up to lodge complaints very often.Kindly do the needful at the earliest
Rama Chandra Das,Siddharthanagar,Berhampur

Customer care Eureka Forbes
My Customer Code. [protected] Amc from 30/11/2009 to 29/11/2010 covered. We are complaining at your Amritsar office for aqua guard is not purifying the water.
Your sales representative came on dated 3/7/2010 (Vikram Kumar verma Cell. No.[protected],[protected]. He checked and showed water TDS is 500 after purify and same before purify. He told us aqua guard is not working; its only show piece you are drinking contaminated water, purchase our new system.
Your office instead of sending the technician to repair the product, they are sending sales representative for selling new system. Our humble request to you please sends the skilled technician for repair the aqua guard not sales representative.
Again humble request to the aqua guard appellant authorities. It’s not a matter of corporate sector companies’ sales. It’s a matter of public health. Please don’t make it so commercialise on the stake of people health. Please help us.
Thanks a lot and highly appreciate your prompt action.
Deepak Gupta

I have purchased a RO Elegant water purifier in Jan.'09.Since then this M/C is not able to run continuously for even a fortnight and giving troubles for the problems of either adopter,TDS Candle or moptor burning etc. as a result my above referred m/c got futile.
It is therefore requested for proper repairing/maintainance or the replacement of new set.Complaint for non-functioning has given several times to the supplier M/S Manna Electronics,Ghatsila,Service Centre at Jamshedpur to Mr.Sudipto Das,Sales/Marketing & Service Representative Mr. Ajay Singh at JSR and Mr.Sanjay Singh at Ranchi and the Area Manager Shri Pandey at Ranchi but still the referred m/c has non-attended for its rectification.
As I am facing regular trouble and tremendous difficulty for the services,attention may pl.be drawn seriously for proper cure of either this machine or suitable replacement with new set.Your early and prompt action will surely be helpful to me.
Regards,
Manaoj Kumar Ojha
Mob.[protected]
email- [protected]@rediffmail.com
Address-STAQ-3,Moubhandar,Ghatsila

I have installed one new RO Protect plus aquaguard water purifier on 4th June,2010.The unit is not functioning since june 30th morning.My complint no is [protected]. My customer no is [protected]. Even after 36 hrs , no service person has turned up to rectify the fault. as a result, I have to buy mineral water from the market.There is a wedding ceremony at my residence, which has caused greater woes.
Pl. help.My apartment is at Kolkata.
B.K.Chakravorty.

We had canceled our order (19th Feb 2010) for Reviva Ro because of delay in the commitment provided at the time of booking and registered the same to customer care department also we had informed the agent on his mobile who was taking care of the order, after 20 days he claimed the we had received the product and not returning to company. Which is not true. When we had canceled the order around 20 days back how can we receive the machine.


Attaching the copy of emails for reference.

Dear Mr. Sachin Malvankar
(Br. Manager)
For Eureka Forbes Ltd,
A-48, Virwani Industrial Estate
Off Western Express Highway
Goregoan (E) Mumbai
Tel: 67611800/01/02.





Kindly note we had requested Mr. Umesh Pal to cancel our booking/order on 17th of Feb`2010, as he failed to full fill his commitment given at time of booking (Installation by 16th Feb) maximum.

He had conveyed that he will try to do cancellation, after wards they was no communication between us. (Company/Party)

We had tried his mobile no. repeatedly to confirm that whether he had canceled our booking/order or not, but there was no response from his or Eureka side.

Then we had booked the complaint in customer care (Call Center Complaint No.[protected] for your kind reference. Same time we had registered the complaint on your website.

After a week (23rd Feb` 2010) he had called up stating the machine will get delivered by 1st week of March.

We were surprised to know the status from him as we had already done the cancellation, we had conveyed the same to Mr. Umesh and the procedure what we had followed for cancellation. (Website,call center and cheque stop payment)

Then again there was no contact from Mr. Umesh nor from the company. Around 1st week of March we got call from Mr. Umesh that your machine is ready for delivery, again we had asked him not to deliver the machine as we had already done the cancellation of order as well as we had stopped the cheque. Then again there was no response.

Suddenly one day he called us and ask for the fitting for the machine, then again the same exercise repeated we said no and ask him not call us in future.

Then surprisingly one day he visited our house with some other guy with him (No identity card was there), stating if you had canceled the order then please return my machine.

We were in shock/surprised which machine he is asking for, as we had not received any machine from the company, then after an argument we had requested him to leave.

Again next morning he came with some other guy with same concern, then keeping his concern in mind we had attend him and asked to check the copy of receiving where machine was delivered. Then he replied there is no receiving and any of such evidence related document for the delivery receipt.

That time we realized his actual intention that he is making a fool o[censored]s and trying to put blame on us.


Same day we had contacted the no. provided on the website to get in touch with some senior person to handle this matter/situation as Mr. Umesh has started practice of calling and coming to our residence again and again for same thing which had not happened.

We had tried the number provided on the website and we had a word with some female (Ms. Anu not remember the exact name), we had told the whole matter to her, then she had helped us with no. of Mr. Manoj, that he is the right person to talk to in this regard, from that day Mr. Manoj is taking care of the issue personally and he is well aware of the whole story.


After his last email there was no contact from any person related from Eureka in this regard. We are really thankful to him.


We are associated with Eureka from many years and still have respect for the company, but these kind of people spoil the reputation of company as well as the trust which a consumer has in name/brand. We had never ever imagined that placing an order in Eureka will lead to so much harassment and problems.


Request you to understand and discuss the whole matter with Mr. Manoj (Head Service Mumbai).




Pls confirm your understanding on same and confirm receipt on email.


Thanks & Regards,

S.Mittal
+91-[protected]

Flat No. A-601, Aster Wing,
Evershine Building,
Veera Desia Road,
Mumbai 400053.




On Wed, Jun 30, 2010 at 4:49 PM, Sumit Mittal <mittal.[protected]@gmail.com> wrote:

Dear Mr. Sachin,


Kindly check the below for your reference.


Regards,
Sumit Mittal
+91-[protected]

[protected] Forwarded message[protected]
From: Manoj Mishra <mishra.[protected]@eurekaforbes.co.in>
Date: Fri, Apr 2, 2010 at 3:41 PM
Subject: RE: Harassment!! (Complaint No.[protected]Order form No.[protected]
To: Sumit Mittal <mittal.[protected]@gmail.com>
Cc: [protected]@eurekaforbes.com, "VISHWANATH B." <[protected]@eurekaforbes.co.in>, Prakash Keswani <prakash.[protected]@eurekaforbes.co.in>, [protected]@eurekaforbes.co.in


Dear Mr Sumit



On the outset I would like to assure you that we have very high regards and respect for you and your family



Your complaint will be resolved on top priority by my colleagues and superiors Mr Viswanath and Mr Prakash Keswani



You will hear from them shortly



Best regards





Manoj Mishra

Head service Mumbai







From: Sumit Mittal [mailto:mittal.[protected]@gmail.com]
Sent: Thursday, April 01, 2010 6:56 PM
To: mishra.[protected]@eurekaforbes.co.in; [protected]@eurekaforbes.com
Subject: Harassment!! (Complaint No.[protected]Order form No.[protected]



Dear Mr. Manoj,


As you are aware of all story, my only hope is you and Company Responsible Management.


Am still getting unnecessary calls from your sales department, despite repeated request many times earlier not to harass me and my family by calling and using harsh language.


As you aware i was fed up with all this non sense and supposed to register my complaint to Police Department also in this regard. But you had ensured me that the problem will get resolved with a prior note, as you will look into this matter personally. Only that is the reason i had not gone through any other process.


But still there is no conclusion to the problem, which is ridiculous and totally unacceptable.


Request you to ask someone who is concern about customer respect and security, to take care of this issue on a serious note and resolve the same on top priority.


DID I MAKE A MISTAKE BY GIVING PURCHASE REQUEST TO EUREKA FORBES FOR A WATER PURIFIER?????




Thanks, Sumit Mittal

+91-[protected]










On Tue, Mar 23, 2010 at 6:54 PM, Manoj Mishra <mishra.[protected]@eurekaforbes.co.in> wrote:

Dear Mr Viswanath



Please refer our discussion in the morning , kindly get connected to our Customer Mr Sumit Mittal on [protected]



Kindly intervene and resolve his issue



Regards



Manoj



Cc: Dear Mr Sumit => please note the mobile no : [protected] of Mr Viswanath , who is the Sales Head , you may get in touch with him in case of any difficulty

...................................................................................⇄

Thank You!!!

Dear Sumit Mittal,
Your details have been sent successfully to the customer service department.
Following are the Contact / Feedback details:
Name: Sumit Mittal
Email: mittal.[protected]@gmail.com
Address: A-601, Aster Wing, Evershine Park, Veera Desai Road, Andheri West.
City: Mumbai
State: Maharastra
Tel. No.: -
Mobile: 91-[protected]
Comments: I have ordered for Aquaguard Total Reviva, on 12th of Feb but still not received the delivery and the there is no update given from eureka side. And after several reminders also there was no proper update or information is provided, then i asked for my cheque to be returned, then also there is no update in same regard, now i had no other option left to cancel my cheque, request you take immediate action on same and resolve the issue.
Regards,
Customer Service Team
Eureka Forbes Limited
www.eurekaforbes.com

The water purifier is not working completely. It is down from past 6 days. I have been placing the complaint from past 5 days and today I have placed a complaint thrice and have no received no committed response. The Eureka Forbes people are not responsive and are not committed.Drinking water in my area is not upto the standards so, I necessarily need water purifier. Since, the water purifier is not working I had to buy drinking and have spent 1200 on the water since last week. This is not an accepted way of treating customers by Eureka Forbes and would recommend all to keep this in mind and take a decision while buying a water purifier from Eureka Forbes.

After four days of purchasing a water purifier from Metro Junction (Big bazar) purifier is yet not installed & yet no one comes for the demostration , After repeted complainting abt the same the big bazar service employee & even Eureka forbes customer care didnt give any proper answer ... may times not receiving phones . My wife is not well & doctor sujjest us to use purified water for drinking purpose.we are just upset due to the service factor.

I had purchased one Aquaguard model from Dehradun dealer in Mar 2006 .Then i moved to bangalore and took the AMC for two years whose validity is till Dec 2010. As I have shifted my I nova aquagauard to rohtak at mentioned address
HN 174/8 , Shiva Ji colony , Rohtak ,Haryana
The dealer in rohtak (Vandan Enterprises , [protected] (shailesh jain) is asking for mail from company regarding same .
I have contacted Delhi call centre ,Faridabad call centre,Faridabad office ,Delhi office ,Panipat office .........but still no result . i have got frustrated and really don't know what to do .
Pls help me in getting my AMC services for which I had already paid . My details are as
Customer ID - [protected]
Contract no = 16269407

Pls provide the solution .

I had purchased Aqua Guard (Sensa Model) two months back in Patna. Two days after its installation there was a problem of overflowing. I lodged a complaint in local service centre which was attended after a week after three reminders.The next day another problem started.Water in the tank was not being stored and the machine had stopped working. Again I lodged a complaint and similarly after two or three reminders the mechanic came and did the needful. But very next day there was again a problem of overflowing and still it is continuing.I feel that I have done a great mistake by purchasing Eureka Forbes product.

I had the worst experience in my life that such a big name giving such a poor service.
I suggest every reader "NEVER PURCHASE EUREKA FORBES products."

[protected]@gmail.com

Sir/Madam
My water filter is leaking & hence out of order for the last three months. I have a three years comprehensive AMC with the company EUREKA FORBES for the said filter. The company is not attending to this problem. They are not attending the telephone calls also.

I & my family is facing severe health problems due to this . The company is absolutely indifferent to the problem.The service representatives have a callous & lackasaidal attitude towards their customers.

Please help me in this regard
Regards
Anjan Kumar Deb
Mobile: [protected]

WHILE HANDING OVER THE CHEQUE ON 5/6/2010 FOR AQUAGUARD CLASSIC WATERFILTER I REQUESTED FOR TWO ADDITIONAL FILTERS (FOR IRON AND SEDIMENT) TO BE INSTALLED ALONGWITH THE MAIN UNIT.THE SALES EXECUTIVE SAID HE WOULD PERSONALLY TAKE CARE OF EVERYTHING AND ARRANGE FOR THE INSTALLATION. ON RECEIPT O[censored]NIT ON 8/06/2010 ,I INFORMED THE SALESEXECUTIVE TO ARRANGE FOR THE INSTALLATION WITH THE ADDITONAL FILTERS AT 4PM ON 9/06/2010 . AT 4PM ON 9/06/2010 MY WIFE AND I RETURNED FROM OFFICE EARLY AND WAITED FOR THE SALES EXECUTIVE WITH THE INSTALLATION PERSONNEL.BUT NOBODY TURNED UP.AFTER A NUMBER OF CALLS THE SEVICE ENGINEER CAME ON THE LINE ASSURED THE INSTALLATI0N WOULD BE DONE ON 10/06/2010.TODAY MORNING(10/06/2010)I HAD TO REPEAT ALL MY REQUIREMENTS TO THE SEVICE ENGINEER.HE HAS INFORMED ME HE HAS TO GET THE IRON FILTER FROM POONAMELLE AND WOULD COME COME BY 12.30 PM.IT IS NOW 11.40 AM.MY WIFE AND I HAVE TAKEN LEAVE AND WAITING.WE NEVER EXPECTED SUCH UNPROFESSIONAL SERVICE FROM EUREKA FORBES.-------LAL KUMAR--D22,RK FLATS NO.1 JEEVANANDAM ST. KK NAGAR WEST CHENNAI[protected]MOBILE---[protected]----CUSTOMER ID NO.[protected]

I PURCHASE AQUASURE ELEGENT ARO 5 LTR STORE CAPACITY ON[protected], WHEN COMPLAINT ON SERVICE CENTER BARODA REPAIRS AND RUNNING FOR 01 OR 02 MONTH AND COMPLITED 11 MONTH OF BUT ONE MONTH PANDING OF WARANTEE BUT SERVICE CENTER NOT RESPOSE OF ABOVE DEFECTIVE PRODUCT, SO PLEASE DO THE NEEDFULL & OBLIGE.


DINESH PATEL

The Franchise in Haldwani is not supporting the right support required for a co. like you.I had brought this 3 years back but despite repeated calling them these people are not working and providing any support. My water purifire has been not workimg since the last few days so i had gone and complained to the franchises in Haldwani but these people have not provideed any action or any replacement we have to thiink now as to change it or buy a new one........... v

Sir,
About 4 months back,your technician on his visit to service the water purifier (RO) in my home said that the service contract(or the warranty or guarantee extension period,I don't know what exactly it is) had expired and collected from me around Rs.4000/- for renewing the same.But checking my records later,I found that one such contract was already live upto 10 months or more.I asked your service office at Ayyanthole(Thrissur) many times to return my money unneccessarily collected from me. But they haven't done so till this date.Sir,I have been using some Eureka Forbes product for the last 15 years.Has the company lost ethics?And customer justice?
I am planning to move court if I am not getting justice from you.I had waited long four months because of my faith in your company.
Request you to kindly look into the matter and do the needful.
Thanking you,
Yours faithfully,
M.Soman,
Karthikadeepam,902,
Maya Heights,Patturakkal,
Thrissur-680 022.
Ph:[protected]Res)
Mob:[protected]