Eureka Forbes Complaints & Reviews

I agree... I too had purchased one. I went with the Brand name and now I am in big time trouble. The filter used to leak first. Then the tank strted leaking. I have logged a case with their help line and they have not attended to the complaint. It is the 5th day since I have raised the complaint. Each time I call they say that they have escalated the case. The truth is they have no idea as to what is happening. Pathetic support, Pathetic company and Pathetic product.

We had one of our worst experience in buying Eureka Forbes AquaSure Nano Ro on 3/8/2010 from BEA Electronics Coimbatore. Over the last 8 months, the purifier didn’t even work for more than one month

without any problem. Numerous calls to the service center - [protected] (Sun Enterperises, Cbe) haven’t solved our problem. Only our phone bills and water bills are going up. No one responds to our complaints. Even if we go to a local product we will get better service than Eureka Forbes. Don’t ever buy any product from Eureka Forbes

I completely agree with the above comments.

I have one bought 8 months back in Chennai and it was dead for two times within two weeks of time for the same reason (faulty adaptor). First time when I called the support that guaranteed that someone will turnup with in two days, but only by 4th day it was attended. The person attended the issue said that the adaptor was bad and need to replace, he was not having the small spare for the purifier which is under warranty and said that he need to get the adaptor from somewhere and will return after two day. After many calls to the support number finally my issue was fixed by the 7th day.

Now after couple of weeks the device is down again and looks like it was having the same problem. When I called up the support number they again say that the call will be attended in 2 days. And I even calledup the Service Incharge for Chennai (Susikaran) and got a very bad response from him. They are behaving as they have given the product for free and forgetting the truth that they are getting paid only because we are buying the product. The support for this product not at all there and now I have a big question on the product as the same part failing again and again during the warrenty period itself. I couldnt think what will happen for the support for the products which are not under warranty.

-A Poor Customer :(

YES...WORST SERVICE

Eureka aquaguard water purifier — stand was fixed to the water purifier

I have purchased Aqua guardi water puarifier bearing unit no 6004717 for Rs 13300 on[protected] through agent Mr Srinivas and was errected and started functioning. But no stand was supplied and fitted to the instsrument. It was only put on a wooden stool. I made phones several times to the agent and also to the local dealer in nellore but invain.. Pl let the instrument may be fitted to the stand in a proper way.


G. Sudhakar Rao Nellore
Email [protected]@yahoo.com
Ph. [protected]

Aqua Guard — DELAY IN SERVICE

Dear Cencern,
REMAINDER - 1

Please note that I have made a complient on 12.03.09 COMPLIENT NUMBER 53402976 for non working of water purifier. Your service person attended the call after 4 - 5 days and informed that a spare part(PUMP)to be changed.

But till now nobody come to service the purifier. I ahve made number of remainders through customer help line 39883333 and aqua service center 30630009. I have personally visited Aqua Service center located at SRINIVASA NAGAR, KOLATHUR, CHENNAI -99. But no action taken.

Please note that the water filter at my home is not in working condition for mor than 50 days from JAN 09. I have never expect the worst service provided by Aqua Guard.

I request you to rectifie the purifier with in two working days from today. Otherwise I have no option to proceed with CONSUMER COURT.

Please do the needful.

Regards

G.Rajaraman

I regret to inform you that I purchased an Aacquva guard water purifier (Classic) on 02.10.2009 from Dealer of Allahabad City (UP). Following conditions have not been fulfilled by the dealer/service center:
01. The receipt of the advance amount Rs. 500/- was given to me the balance amount was paid by the cheque dt 03.09.2009 but the receipt & bill have not been received as yet.
02. The Corban of the Aacquva guard water purifier (Classic) was to be changed within the six month of the purchase/installation but inspite of so many reminders it has not been done sofar it had not been done till 21.08.2010 as a result the Aacquva guard water purifier (Classic) stopped functioning from 21.08.2010. After so many telephonic complaints to the local dealer it could only be attended on 31.08.2010
Because of negligence on your part there was a major breakdown in the machine . Hence you are requested to either change the Aacquva guard water purifier (Classic) or extend the warranty period for which the proper service & maintenance was not provided by the dealer. Kindly direct the dealer to issue proper bill & money receipt of the same within 02 days. If you fail to do this I will be forced to take the case in Upbhokta Forum.

Miss Sanyukta
D/O SH Pathak
Kendriya Vidyalaya Residential Complex
VD Road, New Cantt, Allahabad (UP)
PH - [protected]



[protected]@eurekaforbes.com
sushil.[protected]@eurekaforbes.com

Eureka Forbes, Aquaguard Water Purifier — Water Purifier not working, under AMC

Water Purifier Power button was not working, cmplaint lodged - 24-2-'10-no 57228079. Came and attended complaint. within a week power button was not working again. complaint lodged. came and attended to complaint on 10th March '10. on 12th March 2010, when the equipment was operated, it was found now that water is not dispensing from the unit. Complaint lodged on[protected] and complaint number given was 57372558. No one turnned up. when called again on[protected], new complaint was given as 57410090. As a frustrated customer, we took up the Service Centre Manager Mr. Suresh's mobile number [protected] and explained the matter. we get nothing but assurances from that time onwords. on 17th March 2010, he gave the mobile number of technician Mr. Suresh [protected] and informed that he will attend to the complaint. when contacted him, he replied that he is not aware and he was not informed by any one to attend the complaint. After purchasing unit and sincerely doing AMC every year, we are being tossed up by service centres responsible staff not only to suffer in getting pure water but also being cheated in the name AMC's. my customer number is [protected]. Pl do the needful

Shame on the part of much talked about consumer friendly company like Eurekha Forbes Ltd to have such irresponsible staff in their team. time to wake up and wipe the shame.

Dear Sir/Madam

I had sent a request on 24th march, 10 Also...

I bought a RO on 17th june, 09. My customer Id is [protected]. Few months before i got transferred to Amritsar. My current address is 2057, ranjit avenue- B, amritsar, Punjab. Please update the same in your records.

Two days before, a serviceman from eurekaforbes came & checked the machine. He told me that it will cost me Rs. 2350 to get it repaired. This machine is under warranty period.

So, you are requested to get it done at free of cost...

Kindly do the needful at the earliest because we are finding very difficult without water... I believe u can undersatand

Regards,
Parvesh ( [protected])

My Aqua guard Water Purifier is under AMC. The Unit is not working properly since 26.06.10.My Complain registered on 27.06.10. The person who came for service had no spares / knowledge and left with untrue promise to come again next day. Since the repairs are not carried out, I complained again & again.But my complain is not attending by your service center.

Worst company of all time with cheating and fraud staffs, check the url : their own page
http://www.eurekaforbes.com/feedback.aspx

My complaint number is 87594912 dated 03 Sep 2012 regarding reinstallation of Aquaguard. Till adte nobody has visited us for the same. Spoken to people concern en-number of times, Tired of calling now

Surendra I Gohil
Waghodia - 391760

BAD AMC SERVICE


I have taken one year Amc contract with eureka Forbes & my customer no [protected] & contract receipt no is 45.last 15 days my aqua guard total reviva WP system not working. Hence I have complained to authorize franchise service center of eureka Forbes ltd at vadodara city. My complain no is 218&319 but they are not attend the complain & not proper reply to us. The franchise service center at vadodara, payal service center not fulfill to provide customer satisfaction service, Last time same problem arise complain to customer service cell at Mumbai, Req no: [protected] after 13days our complain atten.such type of service company brand image will be effected.
You are requested to you to necessary instruction to Authorized Franchises Service Center for best service.

P G Sharma
Vaghodia Road, Vadodara-390025


I have taken 3-year AMC contract with Eureka Forbes for Model:Aquaguard SE 1000 and my customer code : [protected] . My 1st complaint is the water pump attachment replaced on Dt:27.8.13 Which has time limited working time i.e 30-45 mins.with Noise in compare to previous water attachment placed on Dt:11.12.06 which do not have such type of complaints and 2nd that the candle stand is broken so at present candle is in suspending condition.
As per their opinion Unit is OK (Ref: Mr. Suresh Rajpoot Technician has said that Unit-OK -ACT ENTERPRISE, VADODARA ) Since 15.8.13 I am exercising through Help line as well as letters by Email but no positive response received. I do not under stand the chemistry in between Authorized Service Center and the well organized company. You are humbly requested to do the needful in the matter please.

My experience with aquaguard- EUREKA FORBES IN bANGALORE has been very bad, to say the least. right from installation, They have provided the worst possible consumer service. Competition between two nearby branches for installation leading to delay, providing the wrong model for my requirements- (as reported by the Manager!), delay in installation for days after payment- Can things be worse? This is in Koramangla branch/kanakapira branch Bangalore. My advice never get their products.

Shyam Sundar

My complaint Number is 88584665

I called up four times on [protected] from June 19th 2013 till the date for service at the place Aquaguard installed on November 2012 .


Till now no one turned up and all the four times I received only one answer that " IT WILL BE DONE BY TODAY EVENING ".

Really you guys are sucking my blood like anything.

NOW LET ME KNOW WHETHER SOME ONE WILL COME FOR SERVICE OR NOT ?

OTHERWISE I REQUEST TO SEND SOMEONE TO DISMANDLE THE AQUAGAURD AND THROUGH IT OUTSIDE..

REPLY NEEDED ON INSTANTANEOUS BASIS BECAUSE I AM YOUR CUSTOMER .

Dear ashish sharma jaipur,

Thank you for your feedback.We are glad that you are satisfied with our service. We look forward to keep you happy with our product/service

Regards,
Eureka Forbes Team

Worst customer support. This brand has cheated me.Machine is not working within 15 days of purchase. No one turned even logged complaint four times a week. Worst service I ever seen. Not giving quality product for huge money. I request the company to replace the product or take way product and give my money back.plzz don't go for tthese brands.making us fooolZ

Worst service... completely disappointed ..

I have a AMC with Eureka forb & have complained in last week about my aquaguard which is not working at all from last 1 week specially in rainy season but nobody has visited @ my home & now we r facing health problem in my family . Now I m going to take legal action on it. & truly not recommending to buy Aquaguard . Company is not customer centric. playing with people health.

Regards
Sandeep Deshmukh
[protected]
Kalyan - West

Eureka Forbes — No Reply

Sub:- No reply received for Complaint no.51817558

I had entered into a service contract for my Nova Model Water Purifier as per Contract Receipt no.AG 96B 13942489 for the period 17/01/2007 to 16/01/2009 on 11/01/2007. The Contract was signed on your behalf by Anupam Services.
I had complained to your call centre on or about 27th August 2008 and a representative came to my residence and after inspection disconnected the water purifier and stated he shall have to bring the parts for replacement and that he shall do it in the next 2 days.
Nobody turned up and so I complained to Mr.Sudeep at your call centre on 06/09/2008 vide docket no.51817558 and he promised someone shall come on 8th September 2008 since 7th September 2008 is a Sunday. No one has turned up and I am forced to buy bottled water everyday.
Kindly let me know if you cannot repair it I shall make alternative arrangements with some other water purifier manufacturer.
Hoping for an early reply.

I purchased a RO in may 2008 and it is not working since last 10 days.My Husband personally went at their Rakesh marg office a week ago to lodge a complaint but nobody has turned up yet.We also tried to lodge a complaint at their Delhi toll free number but the operator does not have time to listen to consumers compalint and disconnected the line saying that your voice is not audible.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person padam malik gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company.

I purchased a RO in may 2008 and it is not working since last 5 days.The salesmen which have come to my house had shown the so called the best and the costliest product offered by the Euraka Forbes the Aquaguard Total SENSA 3G at the cost of Rs. 19000 along with so many promises. But since then it has malfunctioned twice and this time insite of the promise by the salemen that by sunday (26/10/08) or latest by monday (27/10/08) he will send the engineer to rectify the water purifer problem. But no body turned up and we are forced to buy drinking water from the market for the drinking purpose.

I have tried to called up the customer care center and he recognised my name as well as my home address but said you have not registered your complained with us. When asking from where he has got my name and home address he talked to me such a rude manner instead of helping me out or taking my complaint. Now even the salemen in not replying to my calls send even SMS but failed to got any call or reply which shows their calious attitude.

These are the people who make your life so difficult while selling their product.they dont see any time, whether its late at night or early morning to sell their product but dont care when any problem comes.The sales person Ravi Kumar gave his cell number but despite repeated calls, he does not have time to pick his phone.

Look at the attitude of so called Prodfessional company

My address is DA/92A, DDA Flats, Hari Nagar, Near Clock Tower, New Delhi - 110064.

Balwant Singh Atwal
[protected]

Eureka Forbes Vaccuum Cleaner — No response to complaint lodged

Sir,

I have purchased a Eureka Forbes Wet & Dry Vacuum Cleaner just one & half months back. The sales representative was Mr. Kishan Shelar who had informed that the machine can be used continuously for atleast one hour. However, I observed that the machine shuts down after using for 10 minutes.
I lodged a complaint with Eureka Forbes and the complaint no. is 80712602. This complaint was lodged on 05.11.2008. I have been told that a representative will be attending within 24 hours. However, even after a lapse of 10 days nobody has turned up. I am unable to use the machine as it shuts down in 10 minutes and needs cooling period of atleast another 10 minutes. Thus I cannot do any cleaning.
I advise everyone not to buy any Eureka Forbes product, as my water filter which is under their AMC was attended to after 8 days of lodging the complaint.

I had the most disgusting experience i had since quite sometime with eureka forbes vacuum cleaner, read on and tell me if i could have anything else but suffer.

Before that i do expect some human to read and reply to my concerns, which requires immediate attention. I had given my vacuum cleaner to repair and its been more than a month and i dont have any clue on why its taking time and when i would get it back. I had deposited this at your porvirim centre, in Goa. I spoke to Ashok on [protected] more than once who has promised me lot of things, surprisingly nothing has moved. Will i ever get back my vacuum cleaner, that's a mystery. For the records the deposit date was 27th Feb, your docket says take back within 15 days, but i have not been given the machine.

Here is how i bought the product,
In Aug- Sep, I had asked one Tukaram to visit me for a vaccum cleaner, his demeanor and the his presentation of facts made me stay away from that purchase. Subsequently i posted an enquiry on the internet hoping i would get a response. It seems while your sales executives work hard on the field, rest of the office / systems care a damn for sales. But that's your problem.

I never got any response eventually i had to trace your number from internet and one good sales person visited me, i dont remember his name, i bought one vacuum cleaner once he demonstrated it does what i wanted it to do. Troubles started this Feb onwards, when apparently there was a better option of vaccum cleaner available and this guy even though he knew the difference between the two, a - did not suggest me one, or b - never thought it was important for me and considered this to be the best fit.

During my visit when the vacuum cleaner broke down the branch manager explained everything to me in detail. That's when i realised if i had bought the expensive machine it would have never broken down. I asked him for a fair price for exchange he replied after speaking to the VP who i think said, dont give him more than 1,000. I am still wondering is this company really bothered about customers?

Yes i must also add, the branch manager had to face my ire for a day when i was there else this email would have hit you harder about a month back, if that would have made any difference to you.

Any way the service technician had the cheek to tell me that since the machine has been subject to industrial use, it wont be replaced free of cost. I am still wondering why was this not mentioned to me when i bought the product, i explained my requirements very clearly to the sales executive.

I hope to get back my machine at the earliest, though i would like to get more than that, first i need justice and right for proper product, as a customer, that's my fundamental right...isn't it?

My fight for justice would begin from here on...watch this email for more of my emails...and notices...before than can i have my vacuum cleaner back.

What's the justice i want?
1 - Right price for the machine so i can upgrade to a more reliable cleaner Rs 1000 is something you can give to charity not a customer who has been fooled.
2 - Did you do anything to protect my interest?
3 - Why should i not pursue this case in the right forums asking for the right product to be delivered.

All this while i am assuming my machine is delivered back to me - quick.

Thanks

Deepesh

Your service is Very poor

We have taken AMC from Eureka Forbes for our aquaguard. They are suppose to service once in 3 months. When we call up the toll free no. to register they say within 48 hours their executive will be at our disposal. But it never happens. We have to repetedly call them & now it has been 2 months since I have been chasing with him. Even the executioves who used to come in the past were very inefficient & arrogant too. They need to be dealt very seriously. This is not the way they service their customers.

REVIVA WATER PURIFIER — POOR SERVICE

THE WATER TAP ATTACHED TO THE TANK IS NOT WORKING AND THERE IS A SLIGHT OVERFLOWING OF WATER THROUGH THE TUBE EVEN AFTER STOPPAGE OF THE MACHINE.
SINCE THE MACHINE HAS BEEN INSTALLED ABOUT 3-4 YEARS THERE APPEARS TO BE A NEED FOR CHANGE OF CYLINDER. I AM AN AMC HOLDER.

I HAVE BOOKED WITH THE LOCAL MADURAI OFFICE REGARDING THE ABOVE FOR SENDING THE TECHNICIAN. IN SPITE OF MY REPEATED CALLS NO PERSON HAS ATTENDED TO THE ABOVE EVEN AFTER MORE THAN A WEEK.