Eureka Forbes Complaints & Reviews

A complaint with regard to fault in the functioning of Aqua Guard - Aqua flow water purifier was lodged on 28.06.2011 vide request no [protected] and it was told that the same would be attended within 24 hrs. Till date the same is not attended. I was told by the Eureka Forbes call centre to call on 28706671 for escalation of complaints. On calling, Mr Ramchandra didnot cooperate and didnot attend to the complaint. This is not the first instance of lapse in after sales service provided by Eureka Forbes. Pl look into the matter and take necessary action and get my complaint attended urgently. My cust no is [protected].

sir I launched my complaint on 6th nov. and till today is 17th nov but there is no response. my complaint no is 68938255 pls do somthing other wise i'll go for consumer foram.
from: kapil khandelwal

dear sir
i purchase AMC for two year countnew last many year, but i not setified your service your service center repergentavie whit out visit compliant stat sis is ok mention our record, i face more time this problems.
curriently i complaint 05/10/2014 complaint no 78491880 & 13/10/2014 no 78602602 all complaint statsis is ok, but no visit any person my home and recived my complaint.
so you refund my amc amount rs 2400/- urgently otherwise i go to cungumer court

thank you
ajay kumar gupta
1/7240 east gorakh park
shahdara delhi 110032
m-[protected]

i bought aquaguarde of the sensa in 2010.every 2yrs iam paying AMC, about RS.9000 plus but iam not happy with the service.on March 3rd the filter was changed.at that time itself i told the machine is making some noise.the technician MR.SALIM is not bothered.again the machine stopped working.i called on [protected].they took the complaint n told the tecnnician would attend in evening.after coming back from duty i called on the same number n i was told the technician will definitely attend.i waited till 7pm, nobody attended.i have to go n get drinking water from shop.next day when i called from my mobile [protected] they started disconnecting.i called from another number immediately they lifted the phone.that evening MR.SALIM attended n said one of filters is not working n changed it.i requested him to check it properly as the machine is making some noise.he refused.on Friday 20th MARCH i called n again asked for help.MR.SALIM called n started enquiring about the problem.i told him tee same n even the water is coming hot.then he told me to switch off the machine from 9am to 8pm though i told him this problem is there when i switch it on at 5am.he has not attended.today morning i got sometime to observe the machine.to my surprise it is even leaking from below.he must have handled the machine roughly which he always does.iam o DOCTOR.i wont get so much time to go on waiting for these people.they dont have respect for the customers.kindly solve my problem.

eureka forbes RO Reviva — Not filtering

From last 6 month i am facing problem in eurekaforbes RO Reviva from date of i bought.I found problem in not getting filtered water that i should get & also they visit my place more than seven times to my home place also the satisfactory feedback not given.I had contacted my dealers,Jaipur head office & Mumbai office.
My name is Vipin Panchal (M:[protected])
Dealer name :Bhurani (Dungarpur )
Agent name : Dipin Pandya (Dhambola)
Jaipur Head office :Mr Tripathi
Executive of Eureka :Mr Subhash
Mumbai Head office : Mr Pravin

Agent took 10,500 rupees for that product & dealer gave me 9,990 rupees bill.I opposed & asked for money differences but they all ignore & not responded.

Please do needful as company replace that product or give money back.

Thanks & Regards
Vipin

While i bought my Eureka product on 10/04/10.

Eureka Forbes RO water filter — very, very,very poor service

ever since we hv bought this RO water purifier it is troubling us .Every few months the filter is giving us some problem or other and whenever we put up a complaint, we get extremely poor service. Firstly they think we rfools and talks to us as if we r fools giving us wrong promises that their service engr. will visit us soon. Secondly your service engrs. are extremely rude with no mannerisms whatsoever how to treat their customers. Their only motive is to extrat money from the customers even when the RO plant is under warranty by way of talking us into getting a service contract. We hv not even got our full warranty service and even before the warranty was over they made us take service contract. Sir we repent having bought this RO plant from YOUR SUPPOSEDLY A VERY PRESTIGIOUS COMPANY LIKE EUREKA FORBES. sir if this matter is not taken up seriously we will be compelled to take this matter into consumers' forum or give it in writing in any of the big dailies or newspapers. Hope to receive a positive and a quick/prompt service and reply from yr end.

Waters — Very poor service

My name is S Prabhakar and my consumer no.68108 our gas agency is Nataraj Enterprises, Yelahanka, Banglaore. I was booked after 21days (now booking time)the cylinder on Sept29 2008 after complition of last cylinder. But i got the cylider with great fire fighting with the agency after 45days i.e 15.10.2008 after completion of last cylinder. But for a family one gas cylinder may consume maximum one month.If this type of service is provided where is confidence on indian oil. Please explain why this delay. Hope next time will not have this problem.

RO Plant — Very poor service

Sir, this my second complaint as regards poor service frm ur end.I hv an RO plant installed at my residence, at Surat (Adajan) and it is under a service contract of One year (Paid Rs. 3, 660/- for one year...contract done in April 2007) which states that our plant will be serviced four times a year. Sir, prior to this also I hv e-mailed a complaint to ur company regarding poor service, but I think it has fallen to deaf ears. I regret to mention that in my prevailing contract year I hv not received a single service as of today, inspite of constant reminders to ur company service heads as well as the franchisee personnel. I regret having bought ur product, and I would suggest to all the other buyers too, not to buy this product, because at the time of sale they will immediately rush to ur doorstep but the after sales service is zero. Sir, I would request u to refund my Rs.3660/- towards the service contract or else I will be forced to take steps against ur company which may be detrimental to ur company image.

Eureka Forbes/Water purifier — Very Bad service

My Customer ID : [protected], I have raised a complaint on 15th April 2009
Complaint ID: [protected]…still now I have not received any services for your side..
This is very bad service like reputed companies form you…because of your reputation only I have brought product form….

RO Plant — Ro Plant

Dear Sir I am the one o[censored]r customer and facing big issue in ro plant service but ur employe making me since 2 and half year.

I purchase a ro plant in the year of 2007 and after compleetion of company service ur employe come to me and make a contract with out side wender for further service.
During the first service i gave him Rs.1800 Rupees of year service charge. And i face very bad experince with him.
But i was help less and i complaint to ur employe he said i will give u good service further. How i compleet that contact and ur employe again come to me and charge with Again 2500 rupees for this year contract.(Year-2010)

But he damege my ro plant body and all conection did bypass in ro plant.

Now i am calling him but he is not taking my call since last 3 days.

Kindly give me solution for the same.

Satish Kumar Sharma
Mobile No.[protected]

Eureka forbes Water Purifier — Poor service

Hello,

My self Nimish Dave purchased RO SMART System before 1 years & approx. 03 to 05 months. Now It is not working. I have called to service centre named Payal service centre(Ph No [protected])Vadodara,Gujarat. He has send his Techanician. He has checked & told us that Adopter is not working & need to Replaced.He told us 1250/- for Adopter & 250/- Service charged for Repaced the defective Adopter. I Told him replaced.But When I see the Adopter which he wants to fit in my RO System is very older & found that this is not new Adopter. He has excuse that this we are Directly taking from our service center & the Body is only OLD, But circuit is NEW. If You need with New BODY It will having 2500/- charges. So now I have confused I have not trusted on the service Station.

Following Point to be clarify.
1. Why the adoptor is not working Although we have done last service in november-december 2009.Even all service done as per schedule.
2. Need to clarify that Adopter or some Parts in adopter is not working which part only we can Replaced in place of Adopter.
3.Why he has come with OLD or USED adopter & taking charge for new one.
4. The charger is OK or not.


Regards
Nimish Dave
([protected])
D/147 Apurve Society
B/H Mahesh complex
Waghodia Road.

Eureka Forbes/ water Purifier — Poor service

We have purchased a water purifier, model Inova, from Eureka Forbes in the year 2006 and later on 30.05.2008 entered into a service contract for a year which will expire on 29.05.2010. Recently we have encountered problem while operating the machine and on contacting the service center a service man did visit our house and temporarily mended the machine. when asked when the machine will be fully operational the person said that once the PCB is available they will replace it. After constant follow ups there is no positive reply, always we get a reply that within two days the new PCB is likely to arrive.

I have lodged a last complaint on 16.04.2010 at Nashik and the complaint No. is 5/16.

Ever Since I have purchased the Spring RO system of Aquaguard system in 2008, I have been at the receiving end of problems one after the other -- after getting bitter-tasting water for the initial few days (which the Aquaguard representatives claimed, tasted fine, (as though we have never tasted water in our lives), they only got the problem temporarily fixed -- as promised in diverse ads, we are yet to taste sweet- water which an RO system should dispense, but have had to settle for water that taste more saline than sweet.

Recently about a month back I got my machine serviced and exactly a month later the tap of the machine became dysfunctional and the entire machine was leaking. It required umpteen calls for the executive to arrive at the door step who has replaced it with another tap. The tap did not have a cover or packing of any kind -- it already looks used, old and rickety but the executive promises it is new (and gives the choice of either accepting what he has or going without a tap). On finishing the job he demands Rs 470 but refuses to give a bill for the same. After we refused to pay him the money and called the service centre, he miraculously produces the bill in front o[censored]s. The executive is impolite and washes his hands of all responsibility saying he is an individual and not the company. I am indeed a harrowed user of the worst consumer product ever.

The eureka forbes provides water purifiers and also periodic service is promised at the time of purchase and Annual Maintenance Contract is also signed if the customers are paying for it. Providing a basic human need (water), the company is irresponsible in tracking the service requests of the products. Either ensure the tracking of service requests or ban the product itself which becomes torturous for the customers.

I, purchased Eureka Water purifier Compact AG vide my consumer no. [protected] customer ID [protected], in the year 2008. I had very bad experience with your services right from day 1. After delivery of the item, there was no response to my requests for installation of the machine unless I got frustrated to the extent that I literally wanted to throw out the machine. This was just beginning and in due course of time even during warranty period there was no one to respond my repeated calls for servicing of the machine. Even after giving time for visit to my residence, the technician kept us waiting for many days and finally serviced the machine as a big favor on me. Next year was worst, even after advance payment of AMC, the service engineer did not come despite repeated requests and kept us waiting at home for many days after giving the visit timings. Next year again same theme was repeated and after payment of AMC, I could hardly get the machine serviced in the month of August 2011. Now I decided to discontinue AMC and go for call based servicing on cash payment. Now I have been calling your customer care for sending some one for servicing of my machine, but till now no one have even called me for appointment. On every call from my side, I get a set answer that shortly some one will call you for appointment, but no one calls. After repeated reminders finally I could get My complaint no[protected] for reference.
Kindly let me know whether there exists any system for after sale service. My machine is four years old and I don’t mind replacing it with RO system which is more popular in market, but I would like to know from Eureka whether that is the only solution with me. Why should a customer repent his decision of buying Eureka water purifier giving such a bad experience?
Would appreciate if you could address my complaint at the earliest.

Aqua guard RO the worst service in chennai

I regesitered RO complaint past month back, i follow up with customer care so many times, but no response from service person. AMC still alive Compalint1: 80649967 Compalint2: 91527008 Thanks

Aquasure/ R.O Nano — Non availability of Service

Dear Sir,
I gave a request for the service of my nano R.O from Aquasure,but till date I did not get any feedback from the company. I am daily calling him at[protected],but they are not taking any action. I am facing lot of problem of drinking water since the day of complain. I request you kindly do the needful. I will be very grateful to you.

Thanks & Regards
Pawan Sharma
[protected]

Address:
96, Z Block,New Roshan pura Ext.
Near Puja Pipe Factory. Najafgarh
New Delhi-43

Eureka Forbes — Useless Machine and service

I had bought Eureka Forbes Ivory water purifier from Vijay Sales Borivali. Which was not been install for 4 working days after lots of fight the person explain how to use machine as somebody is teaching how to cook food on any TV cookery show. Than next day morning when it was been started it was did'nt work. Again I complaint Vijay sales and Eureka Forbes than person from eureka forbes change the complete machine today agian after 2 months it has stop working completly . I had made complain on hotline twice but nothing is stil done... Any body can help me...

I would seriously like to lodge a complaint against Eureka Forbes.
I have been using their filter from a last 2 years and the latest machine i.e. eureka infinity which was silver coated and makes the water purify 100% suggested and replaced my old machine which was manualt operated machine.

While from the first machine of eureka infinity we have received a useless macine which does not purify the water we complient to the person Mr.Madhav Jaiswal sales person who have sold us the machine after calling him 10 to 20 times he had given me the replacement of the machine and the replaced machine is also in a same condition. Then we contacted are executive Mr.Shaikh who is loking after the whole New Mumbai Operation against Eureka Forbes.

We contact her also 10 to 20 times after that he have send a person and requested to test the water on their laboratory. The report comes after few days that water is fit for drinking but it has not mention that the water is fully purified and 100% safe for drinking.

I have complaint against the report to your vashi's executive he have suggested that he will send he technition with report and check the machine but till 2 months gone he have not send any person. After calling him 2 Months later he have refuse to sey tat e thold sumthing lake that to me.

After that i have complaint to Eureka forbes customer care and lodge a complaint that the machine is not working and useless and also requested to stop the further installment cheque and amount which i have paid around 60 to 70% dont want any refund and return your machine on 7/03.2011 morning time complaint number is 84446216 and have told us that your complaint will shoult out within 48 hrs I have recalled to your customer care on 9/03.2011 3.40p that no one have called are visited from your side they have told me that they submitting the reminder against on same complaint i have waited and i again recalled at 10.03.2011 that no action was taken against my complaint till date also.

This is to inform you that the number one company EUREKA FORBES LTD is given me the useless machine and no any action was taken from your side. This type of service shows the Number one company I think it is useless company only collect the money from customer. I am seriosly requesting you that the further installment cheque should not be deposited till the matter is full cleared from your side and give me a machine is fit and water is 100% safe for drinking.

It is mere customer harrasment and I wish to be compensated in kind for the same.

Let me now the further action taken from your side by email me.
Thanks and Best Regard
Mohd. Ismail

I'm getting very poor response from Eureka forbes. I'd purchase new water purifier of acquasure from their dealer. For which eureka forbes send their executive for installation. After installation executive told that flow of water is not sufficient so I've to get pressure pump. He only suggest to get pump from outside as the company pump is very costly. He told us that whenever we brought the pump we have to inform him then he will install the pump with purifier.

After getting pump we informed him and he asked for installtion amount which is quite high. We remind him about his earlier statement, but he refused that and told to lodge a complaint.

Here I've to just inform company that this is not the way to treat your customer. Please teach your executive to behave properly with the customer.

Dear sir,

I am SUDALAI SURESH, L&T Manager, Padiyanallore. I was purchase the AQUAPURE RO NANO water purifier (before two months), when the machine was installed that day onwards the machine repair. I was compliant so many time to the customer care and service center also(complaint Number[protected]. Till the machine is not service and now the machine is not working.so, kindly change the machine (or) return the money to me.

Note:1. The machine is purchase at Rathna Store, T.Nager

Regards,
C.SUDALAI SURESH
[protected]

Really disappointed with AquaGuard's service. Had taken an AMC and none of the service happened, in the last month of the contract we kept calling and they said that person would come tomorrow ... and tomorrow had not come till now ..contract has expired

Eureka Forbes — Not issue of Original Invoice

Sir,

I purchased Eureka Vacuum cleaner in the month of December. at that time, the representative told us they will send the original invoice through post. we get a scratch card with this cleaner. in that, i got a trip and a travel bag. Nearly 75 days completed and until now there is no sign of issue of original invoice. With out invoice, we cannot claim the gifts.

When i searched the internet there are lots and lots of complaints on this issue.

So please look into this matter.

Dear Mr. Marutalksin,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

Dear Mr. Marutalksin,

We have not heard from you for a while now. We would like to resolve your issue, incase you are still facing a problem.

Please let us know if you have any concerns.

Regards,
Eureka Forbes Team