Eureka Forbes Complaints & Reviews

Eureka Forbes / Aquaguard — Service not provided

I purchased Aquagaurd last year. As per the waranty, Eureka Forbes has to service the Aquaguard twice a year within warranty. They came once and cleaned the cartridges six months back. Next six months, no one turned up. I called their customer support and they sent one technician to home. He checked the Aquaguard and refused to clean the cartridges which he was supposed to. Instead he is asking to get into another service contract and get the cartridges changed. This is something which is not fair.

Please help.

AQUAGUARD EUREKA FORBES — No service provided!

Sir,
I had taken AMC from eurka forbes.Once in six months i was been told that i would have to call eurka forbes helpline number to get product serviced,i had requested for service in he month of november but still giving repeated calls no one has turned up for servicing.I a being givn assurance by the company that i would be getting a call by next day.Still 3months have passed,no one is taking action.I am totally fed up with their service.My request to readers of this complaint NEVER BUY AQUAGUARD PRODUCTS.

Eureka Forbes- Aquaguard — Complaint not attended for product under warranty

My Aquaguard is not working since Saturday morning. Complaint number: 83651887

I had launched a complaint at around 12 noon by calling on the Eureka Forbes helpline 3988 3333 and was told that this would not take more then 24 to 48 hours. On requesting that this is urgent, the call center guy – Susheel (couldn’t get his name correctly over phone) assured that he will try his best and try to send the person on Saturday itself or positively by Sunday afternoon also, assured us that technicians will be working on Sunday also and wouldn’t be a problem. But no one turned up.

On Monday after waiting for a lot of time we called up the sales office around 12:30 on 25881992 we were given contact of complaint officer Naveen ([protected]) to check the updates. We were very disappointed to find out that no technician is available to attend the complaint which was raised 2 days back. This person was not ready to take responsibility and said that we can escalate the matter and contact of his supervisor- Sagar-[protected]. This person took full guarantee to get this matter resolved today (Monday) at any cost. At around 4 pm he told that the technician had left for our place to attend complaint. After waiting till 5:30 pm as no one had arrived when we again called him up but his mobile was switched off. We finally called the customer care number (Rashi) again who asked us to ring up again tomorrow morning after 10 am and did not give us any time when we shall expect the technician.

We mailed the above details to few folks in Eureka forbes including [protected]@eurekaforbes.com. Finally a technician came to attend the complaint today but said he doesnt have the required spare parts and on questioning - why didnt he bring the spare part along, he answered that our machine is aquaguard total and he has got that spare part for aquaguard RO.

The matter is still not resolve.

Eureka Forbes/Aquaguard — Purifier capsule not changed

Hi,

This is Anupam Bani.
I have several complaints reagrding EUREKA FORBES
Firslty, I have given request for address change but its has not been updated in your records yet.
My new address : 703 Jupiter Appt, Shimpoli Chikoowadi, Boriwali (W) but still old address of andheri is updated.

Secondly, I have signed an agreement in the month of Aug 2010 so that i will get services twice a year regarding purifier change.Almost 8 months has been passed away but no executive has visited us. Whenever we are calling your helpline.....there is no proper response ....every executive says that they are forwarding my complaint....and when ever i want my call to be transfeered to supervisor....they are giving me some phone no on which nobody is available....
I m feel like cheated......

Pls HELP as this is a serious issue now......

If m not getting the purified water what's the point of having an aquaguard.....just to make us feel that we r drinking a non purified water from a purifier......

Looking forward to hear from you......

Regards

Anupam Bani

[protected]

I am sanjay Singh ... I am a journalist by profession. Now I am planning to take Eureka Forbes to Consumer court. They have pathetic service. I have a 3 year contract for servcing with them. I called them for servcing. After giving 3 days & not reporting they spoiled my 3 days. On the day their person from Skylark Eng came. He (Kunal - trainee technician [protected]) spoiled the machine (water purifier) and apolozized that it was his mistake and assured that it will ... See Morebe corrected. Now they don't pick-up the phones. One guy who picked up the phone said "jo karna hai .. kar lo"The involved culprits are Prakash Morkar ([protected]), Ganesh ([protected]).I am sure Eureka Foberes will try & do everything to shelter these people who bring disgrace to their name.my custmor no [protected]

Dear Sir:
I shall be grateful if you help me redressing my grievances. I use Water Purifier from EUREKA FORBES .I bought Aqua Nova on[protected] and I got all the services regularly.However, I regret to state that this set is giving some trouble and it is not functioning properly and in spite of informing the service centre daily no action is being taken in maintaining the set as I have deposited Rs.1050/- AMC on 10-11=2009 for a period of one year. I shall be grateful if it is attended to. Thanks,
Robert Lal
MIG-105, Rapti Nagar-1
Gorakhpur, U.P.
Mob:[protected]

Eureka Forbes/ water Purifier — Service not provided

I , M.M.A.Farah had purchased a water purifier ( Aquaguard-inova) on 02.09.09 and your representative had told me that two services will be provided in the waranty period of one year by free of cost but no one has turn up during this period. It is strange to know you that just after completion of one year , one gentleman came to my home on 04.09.10 to do chargeable services and asked me to signed a contract of one or two years with the chargeable amount.

Sir, please judge yourself , Is it fair to a renound company, like yours' ?

M.M.A.Farah
GF-1/158,Golmuri,
Jamshedpur-831003

WE ARE USING AQUAGUARD ST 2000 FOR THE LAST 18 YEARS. WE HAVE DECIDED TO GO FOR NEW MODEL. ONE OF THE SALES AGENT MR.KIRAN HAS VISITED OUR HOUSE ON[protected] AND OFFERED A AQUAGUARD INFINITY MODEL. WE HAVE ORDERED THE SAME. ON[protected] ONE TECHNICIAN CAME AND INSTALLED THE NEW MACHINE AND TOOK OUR OLD MACHINE. WITHIN 5 MUNITS WE OBSEREVED THAT THE MACHINE IS FAULT. THE PLASTIC COVER NORMALLY COVERS ENTIRE MACHINE WAS MISSING IN THIS MACHINE AND THE CAP IS NOT FITTED PROPERLY. IMMEDIATELY WE HAVE CALLED THEM AND ONE MR.MOUNESH HAS VISITED AND PROMISSED TO REPLACE THE MACHINE. TODAY ALSO I CALLED HIM AND HE TOLD WITHIN 2 MINUTS HE WILL BE BACK. BUT THEREAFTER NO RESPONSE FROM EUREKA FORBES. IF MACHINE IS NOT REPLACED BY[protected] BY 11 AM, I HAVE NO OPTION BUT TO APPROACH CONSUMER COURT. BUT I HAVE HOLD THE PAYMENT OF NEW MACHINE.

Aqua guard classic — No response to AMC service call

Water flows immediately after switching on the machine . On AMC. First complaint date to call centre 28.10.08 First reminder date 03.11.08, 2nd Reminder date 04.11.08, Third reminder date 05.11.08. CSE name Fazil, Chennai Ph No[protected]

Classic Aqua Guard — No Servicing Done

I have made a AMC for 2 years and have not got any servicing in the past 7 months. The water is coming dirty and the children have to drink the same.

I have also made complaints and there seems to be no response from anyone.

AquaGuard classic — NO SERVICE

SIR,

I HAVE CALLED THE SERVICE ENGINEER AT LEAST 10 TIMES. THE ENGINEER PROMTLY SAID I WILL ATTEND BUT HE HAS NOT ATTENDED EVEN ONCE. I AM FED UP WITH THIS SERVICE.KINDLY ATTEND IMMEDIATELY. CELL - [protected]

Aquaguard total infiniti — non installation of machine for over five days

I placed an order for a Eureka Forbes Aquaguard Total infinity machine and Mr. Ramjee, an agent promptly collected the money and cheques on 01.10.2009 . They promised installation in few hours. However its over 7days now, and they have not installed the machine.
Call centre complaint did not help, , and constant followup with Mr. Kuldep Dhar- Team Leader and Mr. Ramjee code no. 9036946 did not help.
This is really poor service and I was totally taken aback to receive a bill showing subscription of a Vaccum Cleaner instead of Aquaguard. Now I do not want the machine installed. I want my money back. My customer Id is[protected].

i think he should call to the customer care of eurekaforbes. Customercare no is 39883333. or Call Abhishek Kumar Management trainee.[protected] for mumbai Sales and purchase.

Aqua Guard — Poor Response

Hi,

I have not seen such disgusting response from any service provider. It's now 22 days that no one contacted me to refund the money for the product which is capable of doing anything.

Complaint No. 84103046

Regards,
Devendra

aquaguard Infiniti — for product switch

sir,
my name is Ziyaul hasan. my aquaguard filter button is not work properly
kindly solve my problem
thanking you,
ziyaul hasan
Ph.[protected]

AQUAGUARD COMPACT — not attending complaint

I had given complaint on 11-11-08 about my aqua guard not working. But till as on 12-11-08 know body turn up to solve the problem. I had called more than 6 times and tell them it is urgent but they don't take any care of it.

AQUAGUARD COMPACT — service problems

i owned aquaguard classic .
it needs regular servicing.
but nobody from the company comes for servicing.
i have called the company several times.
i have also launched e complain on their site
but nothing happens.
my machine is not working properly since one month.
where to complain or what to do

aquaguard(compact) — servicing of aquaguard

This is to bring to your notice that I had filed a complaint on behalf of N. K. Bagrodia Junior School, sec-4, Dwarka, vide request No. 82125691 dt 06/11/09. There is no action taken till now and I had called your Customer Care Helpline several of times. Please do a needful.

AQUAGUARD COMPACT — aquaguard is not working properly

i am manoj kumar verma i am working in aryan coal benification india limited korba, chhattisgarh, in my office there is 1 aquaguard is installed but that is not working properly so i want to repaire it. ok

manoj kumar verma

contact no. [protected]

Aquaguard-Compact — Aqua Guard is not working even after repeated complaint

Dear Sir/Madam,



This is to keep you posted to draw your attention about the pathetic service from you since November-2009 since I bought Aqua Guard compact. The Aqua Guard is not working since then. Request you to identify the pain of a customer who has invested the price and not getting the service for product like Aqua Guard. For your reference, please find below some SR/docket no. as those were taken by the Aqua Guard call centre for the sake of resolution and response to me since November-2009.



Date
SR/Doket No
Mobile No given @ time of complain

[protected]
82159697
[protected]

16-Nov-09
NA
[protected]

2-Dec-09
NA
[protected]

29-Dec-09
NA
[protected]

2-Mar-10
82557714
[protected]

16-Apr-10
82770153
[protected]




Few SR no mentioned as NA as not able to fetch those data, but all the 3 mobile nos. have been mentioned through which I made all the complaints, hopefully from your side you’ll fetch all the complaints details though the mobile nos.



After so many repeated complaints there were no follow up from your side, as in got every time the feedback from the service centre that your complain can be processed as this is not in our area, different service centre will follow up this- then which service centre, there was no answer to any one. ‘Then why did you sale your product there?’



Additionally I didn’t received the original copy of the purchase and for the same one complaint has also been raised but till the date I’m yet to get it since November. But what I got is only a small temporary receipt with Aqua Guard/Eureka Fobes Logo. Please find below the details.



Bill No
Invoice No
Date
Sales person emp id
Sales person Name

511
32054
1-Nov-09
9002059
K.C. Mondal




Finally with so much of anguish on 16th April I contacted your corporate office-Mumbai, and explained all these. And I’ve been assured to get the resolution. And today one service person visited my place to fix it up and he said as per the water layer (as there is much iron in the water layer in the locality) this Aqua Guard-Compact is not compatible even though iron remover is installed, this is the reason you’re facing the problem. As per the service person, now the problem has been resolved but again you’ll face it after a month as you have to replace it with another model. Then- Who will guide me about the correct model as per the water level as I’m not the expertise in it neither I’ve experienced the same as by you only this has been installed that Aqua Guard compact is compatible for me (at the time of purchase). Now God knows, might be you were in target to sell that model to achieve your sales goal.



Request your intervention to address this serious concern earliest of your time.

Regards,
Saikat

Aquaguard / compact — Bill not received

I purchased a water purified of Aquaguard Company. I made partial payment by cash and the balance by Chque. The Agent (Manisha) said that I will get the bill only once the cheque gets cleared. After 6 months of wait when i did not get the bill.i call her, she said that you will receive bill very soon.but still bill not received. than i requested to customer care they loged a call and said that within 45 days they will send my bill to my address. "still bill not received" after 50 days i agin called customer care they said "will send your bill by courier.................. same story. now is 3 month over and i still not received my bill.Miss Manisha (Kalyan branch, Mumbai) will be the dealing asst.. Till date, i have not received a call from the branch, whenever I have called them, they only said me that will call back, but no response is received thereafter.
last time she said " aapko jaha complient karna hai kar lo hamare paas time nahe hai mai bahot busy hu"

i dont know what to do in this condition. my complaint id is 86488278

10 days gone. Still the issues are not resolved. Very poor after sales service I must say. Also the marketing executive promised some free gifts. After the delivery of the machine he never turned out at my home or didnt call me. Can Eureka Forbes senior executive look into this matter?
Complaint numbers are: 82453464 & 82457894


Jigar

Aquaguard classic Water Purifier — A.M.C Non Functional

I have been under AMC with Essar Services, Vijayanagar, Bangalore, who have been authorised by Aquaguard.
Since last 4 months I have been having continuous problem but the service provider is not bothered to do anything.I had brought this to the motice of Aqua guard office but it is of no use.Finally furtrated i have changed over to Kent water Purifier.
Shame on Aquaguard

aquagard classic — not working

i have purchased aquagard classic water purifier on 31/03/07 at shriverdhan raigad maharashtra from localaquagard official seller-model, classic 4016547.it must have worked for 6mnths, after that every mnth it used 2 require servicing.service man have changed multiple items, now again the same problem, as per him filter has 2 be changed, that tohe has to send it to some other place.now what is the solution?
what is the use of buying it

Don’t worry it will not work any more... To whom you are asking for help, they don’t have proper service centre, employees don’t have ID card... not sure whether service boys are genuine ? Only in TV ads we see the boys with uniform but those never come for visit... guys who comes just collect the money and no bills are provided...still they say we are from company.

aquagard — NOT FUNCTIONING

SIR
I HAVE ALREADY CALL TO BARIPADA OFFICE FOR REPAIRING THE AQUAGARD. BUT I DONOT KNOW WHY THEY DONOT REPLY US. PLEASE INQUIRE ABOUT THE MATTER AND SEND THE PROPER PERSONS FOR WHICH I SHALL BE GRATEFUL TO YOU.

Now we have changed the system.

Attention : Compliant of Customer ID [protected]
On repeated request from Mr.Santanu Das, Sr.Team Leader, Eureka Forbes Ltd, Bachaspati Bhavan, Padmapukur More, Baruipur, Kolkata -144, I have replaced the old model of Aquaguard in exchange of new model on payment of Rs.8, 590.00 against the deal on 29/11/2009. But no formal signed official cash receipt along with warranty card have not yet been received inspite of repeated telephonic call.
Recently a Tax invoice (without any signature) has been received from Jadavpur office.
In these circumstances, would you kindly send the relevant official (signed) papers along with the warranty card and oblige. Moreover, it is necessary action in this regard would preserve the reputation of Eureka Forbes Ltd.

The date of Payment :
29/11/2009 - Rs.3000/ and 08/01/2010 - Rs.5590/ (Both are A/C Payee cheques)

Bijoy Dev