Eureka Forbes Complaints & Reviews

Hi,
I bought Auquagaurd Gold nova water purifier from Euroclean Last year, i renewed the AMC contract to them, if we call for service they are not even bothering to get the service done on time. They take atleast 10days to do the said service every time, this time also i logged the service request on 21may (req no [protected], customer no [protected])still now they have not turned back for attending the service. I repeatedly called there...

We purchased Aqua Sure water purified (18 ltr) in July 2009. I was told that the Filter has to be changed every 6 months. In feb 2010 we order for a new Filter Cartridge. The technician came and fitted a Filter Cartridge. After fitting the new cartridge the filtering of water was very slow. We complaint many times but was told that it is not fitted properly. In may 2010 again we complaint, our complaint was registered on[protected] and we...

I called Justdial call services for a RO water purifier and I was flooded by calls from dealers of Eureka Forbes Aquaguard company in Nagpur. They did a lot of sales talkes and hihglighted the point that Eureka Forbes has the best after sales Service under the sun and that I should take this big point into consideraTION.
The following day I approved and ordered The Sensa Total product of this company which is the costliest in this...

We had purchased a purifier from Eureka Forbes approximately 2years back.
However as the area is village there is some problem in water pressure which doesnot reaches the purifier.
hence as suggested by the technician from eureka forbes last year we had installed a pump too generate pressure by the technician from the same team.

However we had faced frequent problem in the operation of purifiers, which was rectified...

I have an Aquaguard (Classic Pump model), which I am using for last couple of years very satisfactorily. The aquaguard is covered under AMC and the same is being renewed on yearly basis. Existing AMC which is valid upto 10/08/2010 has been done by Eureka Forber’s authorized agent located at 3, Shyama Charan Chakraborty Lane, Opposite Palpara, Baranagar Police Station, Baranagar, Kolkata – 700 036.

Since last 15-20 days,...

there is a sales guy name ghanshyam who sold the aquaguard compact piece to me and waited for 3days still no response for fitting the equipment. I have been repeatedely calling him, but no response. the plumbing work seems to be subcontracted to the guy name Suman whose number will never be reachable and even if I manage to call, he will not lift the call.
Please help me out if somebody are reading....

The water container of my RO systems has been leaking profusely since last three weeks. I made complaint to Eureka Forbs helpline on May 11. I was given a complain number: [protected]. My customer ID number is [protected]. I was told that within follwoing twenty four hours the probelsm will be rectified. Since then no one has from Eureka Forbs showed even a curtsy to call me back let me know what is the reaosn of delay in rectifying the problem...

I have lodged the complaint to the costumer-care of the compeny on 14.05.2010. The matter was regarding Aquaguard Water Purification System is not working properly. In this connecetion they lodged the complaint and allot me complaint No.82897154 & also confirmed me that problem will be solved very shortly. But till date no action has been taken. In addition to that I bring this matter to the notice of the all officials of the companey,...

i have taken amc for eureka forbes ro plant. Filed a complaint on[protected]. As per quality policy they say they will attend within 24 hours. Evenafter 72 hours no response. I have called them more than 10 times. irresponsible customer care and irresponsible service people. Only at time of renewal of AMC they show interest. Good Proudct Bad Service and worst attitude can describe this product....

Technology in Water purifiers (Reviva model) seems to be defective. During 'flush', water enters 'pure water storage tank' thus contaminates filtered water. Actually all water must drain out during flush. Moreover, so called 'filtered water' fills in storage tank in just 20 minutes instead of 1 hour written in the manual of this company. This means that filtration is also not perfect.
I have complained...

Problem in Service continues:
BEWARE OF WET AND DRY VACUUM CLEANER AND SERVICE
This product has again malfunctioned.(please read further for first issue. The re[censored]ion takes a big toll on consumers time and energy) It is only 2 months since the last episode and multiple followups. Again the machine stopped functioning on 26th April. Complaint was raised on 28th April. Complaint taken up with Prabhu sales person [protected],...

We have purchased eureka Forbes aqua guard infinity water purifier on 25th of April from sales representative named Mr. Srinivas . but till date we are not able to use that product , when we lodged a complain[protected]/[protected] to help desk they told they will send services person to rectify the problem , but no one has came to see the problem, and day before yesterday i got a call from one sales person and he confirmed that the product...

I bought a brand new Trendy Nano vacuum cleaner, and when it was switched on for the first time for using at home, it started to make a strange noise other than the Suction sound. When i contacted customer care, they had a strange reply stating that they do have a door service for this product.
Wat i dont understand is that for a brand new product also they dont have a proper complaint management?...

Last week i purchased a water purifier fro eurekaforbes product named reviva contains 8 litre weight, during their installation the Tjoint pipe used to connect the water with the unit point got damage,installation guy informed next day i will rectify ten days passed no reaction from their end. we are making call to the sales person, no proper response, we are facing water wastage during the summer....

after complain posted by me on this side on [protected] mr sai ram call me and tell me that your bill is sent to you within 2 days & i get service immeditaly, i got a call also from service man, but no bill comes to me nor service person has been visited at my house till date after 18 day

i tried to call mr sairam but his cell is every time it tell me that this phone is switch off from last 5 days
now after 25 days...

I bought a vaccum clearner of eureka forbes. On the box and inside the mannual there are 3 accessories mentioned and inside the box only 1 accessories was found. When I talked to there sales manager he told that its a company's printing mistake. But with us its an open fraud. You show customer something else and give a different thing....

NOT RECEIVED DUE SERVICES AGAINST 2 YEAR AMC....

Dear Sir
No response on my REPEATED COMPLAINTS to service my Aqua Guard Nova under Annual contract vide their Contract reciept No 16603332 dated 17/04/2009.
I have made the following complaint request to Eureka Forbes help line :
-Request No 81841343 dt 05/09/2009
- Request No 82399156 dt 08/01/2009
- Request No[protected] dt 16/01/2009
- email of 19 Jan 2010
I re-iterate the following :...

This complaint (Complaint Number[protected] was made on 28.04.2010 at your delhi service centre
for Servicing of my water Purifier AQUAFLO DX which was purchased on
25/10/2009 vide bill number T-4/1416 from E-Zone ,Paschim Vihar.
Inspite of my repeated telephone calls,no body from Eureka forbes
company ever turned me or tried to make a courtesy call regarding my
complaint.
Now I am buying mineral...

1.I have an AQUAGUARD RO at home and have recently taken AMC for the product.
2. Recently my RO needed urgent service as there was ERRATIC water supply from the system most probably due to clogging. Water in this part of Delhi (DWARKA) is bad and thus a service is required every 4-5 months.

3. On registration of the complaint first time there was no complaint number as the operator on the other side said that the system...