Eureka Forbes Complaints & Reviews

Hi,
I have been a customer of Aquaguard since they had launched their very 1st model of water purifier.
In 2007 I had changed the machine & bought Aquasure Ivory model form a vendore at Borivali west Mumbai-92.

The machine started giving problem within warranty period itself. Now its has breakdown again.
I have registered a complaint with at the helpline no. [protected] on 7th October 2009 bearing complaint...

Kind Attention: General Manager, Service
Eureka Forbes( Water Purifier)

Dear Sir,

My Total RO is giving more TDS that the specific limit:

1: Input water TDS: 426

2: Output water TDS: 330


I have contacted to RM/AM Kanpur but no corrective action so far.

There are repeatedly problems in my RO system. We are getting very performance from...

I am having water purifier model Aquaguard Classic. Three months ago at the time regular service the engineer told that there is a need to replace the Chambers of water purfiers so complaint the service centre immidiately. I contacted around 20 times to the service centre (RAM NAGAR DELHI-110051) and also lodged many complaints to central complaint help line but nothing moved. Finally the local service centre lady told me," sir,...

On 03 Nov 09 i bought a RO plant .Since then the output of water has the very less TDs value (i.e 24 PPM and the water taste is not sumptous.I made several call to the service representive but he simply vanished with the cheque leaving no trace of him.Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls....

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]...

I have lodged a complaint no 82080307 on 26 Oct 2009 on company's Toll No 3988 3333 for refund of AMC amount paid for old waterpurifier which was later on exchanged with GOLD NOVA new purifier.I was advised that the same shall be adjusted against new purifier AMC but for that separate payment of Rs 1450 was made by me and I was informed that Rs 1000 will be refunded independently....

Location: Jamshedpur. Address: K3-118,Telco Colony. Pin-831004

I have a AMC on my aquaguard. It is due for renewal this month and I had called Eureka Forbes representative for this renewal purpose. A person came but neither did he renew the AMC nor did he do the complete servicing of the aquaguard. He said that PCB was defective and needs to be changed. Please make a seperate complaint. Meanwhile he opened the power connection...

We purchased Aquasure Platinum in Aug 2009, thinking that it is good company and we will have hasslefree service. But within 2 months products failed and stopped working. For lastt 2 weeks we are spending 150 every day just to get bisleri bottle thinking product will be repaired today.
Everytime we call customer service, standard answer is that person will be their by evening. And when somebody show up after 13 days he can not repair...

...
i had buy a water purifier/aquaguard from gwalior(MP).. with this address- Sunil Kumar, BM 511Deen Dayal Nagar Gwalior. but now i sifted in Etawah (UP) address- manoj kumar vivek vihar colony, desarmahu road. Phone no.[protected] and i want to change my address for home service of water purifier.. so dear please submit my complain. and plz come soon anyone at my home for doing service of water purifier......

WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR 2 YEARS.

WE HAVE COMPLAINED ENGINER ATTENDED BUT THE JOB WAS INCOMPLETE. HE SAID SOME PART IS NOT AVAILABLE. ONCE IT IS AVAILABLE WE WILL CHANGE IT 2 WEEKS AGO. TILL DATE NO RESPONSE.

PLEASE HELP US. ASK TO...

Sir
i registered my complaint for service on 28.10.09 and even after 5 days no one has attended to the service.The product is a new one and is in warranty period.Infact i made several calls in this regard to your customer srvice number.my customer no is [protected].If your service personnel takes 5 days for attending to the service complaint,then what is the use in holding your product.I find lot of defficiency in service now, compared...

Dear Sir,
I have already buy your products Aqua sure with power boiling model.This is bought from C.S.D
canteen on the date 29/03/2009.The person who came and fix it he told me that every six month
the filter should be changed.Now its already more than six month but no one called me up or no
one came to fixed it.Kindly please inform to change the candle from the filter.Thanks...

Dear sir/madam
I had purchased aquaguard from your representative Gaurav on 20/04/2009. Bar coded sticker number is[protected]. Recipt number is 009737/206.
At the time of purchase he had promised to bring life waranty card within 2 hours. Since then I am regularly calling him on his number [protected] and he always says that he is busy. Kindly arrange for the waranty card as soon as possible.
regards
pankaj saxenabr...

After one moth of installation of the Electronic Door Locking System ( Kocom ) it is totally non functional.
The service support is worse than horrible. They have some smart guys who are good at lip services only, mostly they are incompetent, always try to find a way out to procarstinate the job. for more than a fortnight we have been waiting for rectification, there is absolutely zero response.
They are totally unreliable....

I bought a dry and wet vacumm cleaner from Eureka Forbes, under the life time service guarantee, where demonstration was claimed to be provided on the spot but they have not given the demonstation even after two weeks of several requests / reminders to their corporate, customer care and service center. Even I asked to return the system and refund my money but they do not respond.

This is highly disgusting, pathetic, ill business...

I bought AQUAGUARD INTEGRA-7 (sl no[protected],BCODE-12231,Code:INTGRANF, almost 2 years ago.This machine has got the same problem o[censored]V radiation bulb getting fused, that is persisting since a long time.I complained many times to aquaguard service centers but their technicians have failed to rectify it.The same problem reoccur every after 15 days.There, after sale service is worthless.They don't turn up even after 7 days after receiving...

i have purchased ureka forbe water filter and i have taken a m c from your rajahmundry (a.p) branch from 8 years each and every time your service boys not rectify the defects proper or in time. this time also i have given a m c my water furifier but at the end of the amc 1 service was remain no body was presented eventhough i have given somany complaints at your supervisers frin 6 months. how can i give amc this time. so i request you kindly...

Hello, We bought Eureka Forbes Reviva Water purifier. Sales person from eureka forbes which bring that machine change our original High TDS membrane from Low TDS membrane and that too too year old membrane. After only 4 months water quality became so bad it is hardly drinkable. After one month calling they sent some service person who told us that sales team made us fool by fitting 2 year old membrane in out new aqua guard filter and keeping...

I Purchased Aquaguard water purifier in Aug 2008. The company Eureka Forbes had committed for half yearly service within the warrenty time of 1 year. Until today no service visit have been made to my home to service the equipment. No one even have cared to called me from company to confirm if the water purifier service was done. I have also registered a service request for in 8th month from purchase date. I received a service request ID but...

Dear Sir,

SUB: Return of Aqua RO system



This is to inform you that I, Deepak Singhal residing in B-120 Jal Vayu Vihar, Kamanhalli, Bangalore 43 had purchased Aq Reviva RO on 15/10/09..Receipt no.028728…full receipt 257 paid by Axis bank Cheque no. 019426 amount of Rs.9990/-…same was installed at my residence on 16/10/09.



That day itself we had a...