Eureka Forbes Complaints & Reviews

Eureka Forbes — Service not being rendered

Sir,

We were requested by the authorized service person in Chennai to take a two year AMC for service to be rendered once every three months. We paid for the contract last year and Eureka Forbes Service is not being rendered to our satisfaction.

No one has turned up for the last 6 months and despite follow up with their service centers and escalations to their supervisors and managers, nothing has happened for the last 10 days.

This is very frustrating and we are at our wits end to get the machine serviced since it is essential for our household and to ensure potable drinking water.

Request speedy action and solution to this.

regards
Vasan
Chennai

Dear Sir,

Please provide your contact details and address immediately. Sorry for the inconvience caused to you in this regard.

Else contact me on[protected]/30251500 or arathi.[protected]@eurekaforbes.co.in

Best Regards,

Arathi.S.Kulkarni.
Jr.Supervisor - All India
Customer Call Management.
Bangalore.

Even i am a customer of EuroVigil. After service is very bad. i logged a compliant 5 days back and they have not serviced it yet. i have been calling them everyday and they say, it will be serviced tommorrow. There are many problems with EuroVigil and after service is very bad. I strongly suggest not to go for Eurovigil security solution.
The system starts beeping middle of the night for no reason !!

This company is only interested in selling their products and forcing you to take an AMC after that. My account number is 8009 in Bangalore. I am having hell with the service . My system has broken down twice and they have taken more than a month to attend to the problem. They then record a complaint and the next day inform that the complaint is not registered, . I have registered a complaint on 9th of October and till date it is not attended. Made several frantic calls as we live in a farm and even spoken several time to the service chief Mr.Ramesh mobile [protected] to no avail. My complaint no as mentioned by one Mr.Naveen is OCT-132. has not been attended till date.

I totally agree with all the bad service and bad product of Euro Vigil. I bought Euro vigil 2 yrs back fro my house.4094 is my consumer number and I live in Chennai. The product is dubious and the service levels are attrocious. The system does not function well and sets alarm without any reason many times setting panic unnecesarily. The activation and deactivation controls seldom works. Even if there is an alarm the phone calls dont happen all the times. Only sometimes they call when they feel like. When enquired they say there were no indication in the central server.

Recently I logged the complaint no 4080 some 20 days back which is yet to be attended. I made repeated calls to the service centre only to be told that they will come and do needful. They will give an excuse that the technicians have gone to do new installations. They will then inform that they will come at a time but even after waiting for hours they will never turn up. Nor will there be an information that they are unable to come. So it will be acomplete waste of time for peple who are busy and have to go to offices. This is pure harassment. This is not the first time but keep happening to me over and over again.

I am already on AMC and have paid Rs 5000 + which is total waste as no maitenance is done nor service calls are attended to promptly.

I have been taken for a solid ride after investing on this product.

The company is interested in only selling the prodcut and not bothered to service the product thereafter.

I am also trying to take them to the consumer court if this sort of things continue like this and report in press media.

The complaints regsiterd here are another proof which makes my case stronger.

I will never recommend any produvt of Eureka Forbes to any body, even to my worst enemy.

KLVS

i had purchased a euro vigil system before three months in chennai(t.nagar branch).am asking for a purchased bill and the monthly statement for the item till now but no response from the sales executive(babu) or from the office side till now i hd mak more thn 100 calls but no response.

regards
ANIL KUMAR( A/C NO:4374)
UTHUKOTTAI
TIRUVALLUR

I recently installed Eurovigil system consisiting of BOSCH ICP‑CC488 Panel and BOSCH OD850Series out door sensors spending around Rs. 43, 000/-, hoping that it will give piece of mind for my family when I am away. Instead they suffered unnecessary tension for two months due to false alrms. Later we realised that "Bats" flying close by are creating the false alarms in the middle of the night. Even crows are also causing the sensor to go red, but luckily they dont fly during night when the alarm is activated.

I dont understand why a reputed company like Eureka-Forbes has to market such non-reliable products misguiding the customers about the capabilities and hiding the shortcomings.

If Eureka-Forbes has some concern regarding this complaint, please contact me at [protected]@eim.ae

eureka is the worst company dont ever invest ur money in that company contact me [protected]

Even I had lodged complaint in the name of NagarathnaYuvaraj on May 18th regarding my security alarm system error alarming, but no one have turned up since 23 days and whenever I call service centre, They keep on saying today tomorrow but all stupid promises.
I had recommended the system for 4 to 5 freinds and relatives for which I regret.

Nagarathna
Annapoorneshwarinagar.

I strongly recommend people not to buy Eurovigil security systems because of its frequent error in alarming without any reasons, and more over all very very poor service back up!!!

Nagarathnayuvaraj
[protected]

The locking system is complicated and gives problems. The lock fixed to the door and remotely operated automatically opens itself when power goes off and returns. I have filed a complaint. I have to see the response and then give my comments. But these type of operational irregularitees can not be tolerated at all. I do not know what else would crop up next. One has to think twice before purchasing this kind of equipments.

After the Sales person takes the cheque payment, then there is no followup to get the installation done or any proper testing
The receipt is not provided the refund for the extra payment done is not given

TERRIBLE SERVICE

Hi,
We have had a series of problem right from Inception !!
Very very poor service and indifference to complaints. Just few months old and nothing is working. Regret having associated with Eurovigil after spending lakhs of rupees.
Dr Prakash,
Bangalore
[protected]@rushesafetek.com

To: EUROVIGIL
Sir,
Please wake up your Chennai Executive Shri S Kartikeyan ([protected]) and advise him to Execute the five months old Order No. 627worth Rs. 50000/ dated[protected] immediately or by end of November' 12.
VJ Chandrasekaran. 1, Lalitha Garden, Sannadhi Street, Thiruvanmiyur, Chennai 600041

Despite Umpteen calls to the Eurovigil CMS no action has been taken compounded by a "Do what you want" attitude by the concerned Staff

The Most Pathetic service - Compounded by gross apathy in effect a Care a Damn Attitude of "You have been conned by purchasing our Product Now you can Howl at the Moon"!!!

I propose all concerned should get together & file a Suit for compounded damages from this organization.

F. Noronha
Bandra - Mumbai - 400 050.
[protected]@yahoo.com

"MAYUR" SRISHTI CHS LTD., SRISHTI SECTOR 3, MIRA ROAD, HAS INSTALLED 8 CAMERAS ON OUR PREMISES THROUGH EUROVISION. THERE HAVE BEEN PROBLEMS FROM THE VERY BEGINNING. CAMERAS ARE NOT WORKING, WIRING IS VERY POOR. HAVE SPOKEN NUMEROUS TIMES TO MR. ANTHONY D'SOUZA, MR. RYLAND, MR.SANJAY AND MR. DEVRAJ. THEY ARE EXCELLENT PEOPLE IN MAKING PROMISES, BUT ARE BELOW EVEN ZERO IN THEIR FOLLOW UP TO GET THINGS RECTIFIED. HAVE A VERY GOOD MIND TO TAKE UP THE MATTER THROUGH THE CONSUMER COURT. ALTERNATIVELY GOING IN FOR A SERVICE CONTRACT WITH ANOTHER SERVICE PROVIDER AND ALL COSTS AND CONSEQUENCES TO BE DEDUCTED FROM THE RETENTION MONEY HELD BY THE SOCIETY.
SECRETARY : "MAYUR" SRISHTI CHS LTD., MIRA ROAD.

Eurovigil is very bad company. I have purchase security system in Februrary 2013. There are so many problems from the day of installing the system. Complaint is being attended after 15-20 days by a untrained service personel. Who inspite of the repairing of system, byepassed the windows which are creating problem. Many times the system gave false alarm. But I did not receive the call from CMS. Now, I am planning to take action against the company in consumer court.

Neeraj Gupta
A/C No 1145
Mohit Nagar, Dehra Dun

We have installed dome cameras in our office and it started giving problems from very beginning. It is really hard to approach the concerned person to address the problem. Very poor customer care and complaint redressal System. I truly regret myself to have associated with this company and my choice to opt EuroVigil security systems.

I strongly suggest people to think twice before purchasing the equipment from them.

COMPLAINT AGAINST EUROVIGIL (EUREKA FORBES)

My dad had gone to Chennai Trade center fair were one of Eurovigil sales executive approached my dad regarding CCTV camera.He had asked him to come home to talk to me M.Sangeetha.
Mr.S.Ranjith Kumar -territory head Eurovigli madipakkam branch came to my home and I made the following purchase
1 DVR 4 channel with dynamic IP connection, advanced with all technical features
4 camera indoor- day and night with IR and LED
1 HDD:one month recording
1 SMP: 8 AMP with stabilizer
1 BNC connector
Total amount was ₹35, 000 and I was forced to make full payment immdly . I paid the full amount = ₹10, 000 by cash and ₹25, 000 by cheque on 19th FEB 2014 order no:2927 reference no:42543
before making the payment I explained to him that the wiring for CCTV was already done when the house was refurbished.
The false ceiling is in place and my electrician is from another city and so it's not possible for me to provide my electrician.
He promised me that he will provide an experienced company electrician and will send his electrician and installation team tmrw by 10am and finish the installation in few hours

The next day there was no sign of them I called Mr.Ranjith Kumar ([protected]) at 1 pm he said he will get back to me .
At 5PM Mr.Magesh account sales team called and said that it's account closing day today so nobody is working and all left home will install it later I was leaving out of country the next day so I request for installation on 26th FEB2014 at 10am .I asked him to not to put my cheque and keep it on hold as I had not received the materials either.If this was not possible I asked him to cancel the order.He promised me that till the materials had reached my house he will not encash my cheque.But the day I landed I realised that the cheque was encashed the next working day itself. Without me getting the material. I was so upset and furious .

I was trying to call Mr.Ranjith Kumar but nobody Picked up the call.Then the office no:[protected] no: answer[protected] not in service then I tried calling Mr.Magesh in his given no:[protected] turned out to be that it was this roommates no: he gave me another no: [protected] tried calling, no answer.So I called Eureka forbes customer service no.they gave a no: which was service person no from royapettah branch.He said that he is aqua guard service guy Venkat :[protected] he had nothing to do with CCTv and he in turn gave me another no: to call, which was Mr.Immayavarman [protected] when I spoke to him he said I should to talk to Mr.karthik and. He don't have his no: right now will get his no :and call me back .I made series of calls all in vain???I was so upset and stressed at this time .

At 7pm Mr.karthik [protected] called and said he will send the electrician and installation team first thing in the morning .The next day 27th FEB 2014 as usual nobody turned out till 11:45am so I called Karthik, then he sent a guy named Benjamin [protected] at 1pm he came in and said that there is false ceiling and he doesn't know how to look for continuity .He made few calls to his boss who said don't do anything as you may damage the false ceiling then he called some other person who suggest to go ahead and remove the lights from the false ceiling and look for continuity .He was not confident enough and refused to do so.when I spoke to him he asked for my electrician and said we don't have proper recruited electrician in eureka forbes.I had spent fortune on refurbishment just last year with all this now I am sure that they will damage my false ceiling.I retried calling Karthik again he said he will send a good electrician the next day nobody turned out.On 1st march 2014 I called him and said that it's been 10 days with no materials reached my place nor installation was done even after I made immediate full payment and was not happy with the after sales events and I wanted to cancel my order... He said that it cannot be cancelled and he will have somebody meet and talk to me tmrw that's today it is s 1:20pm now and nobody called and turned up by my door.. I was very stressed I am worried if I install after all this tamasha., and if there is any service issue later to be attended I will have to go through all this again.
I JUST WANT MY ORDER TO BE CANCELLED AND MY FULL MONEY RETURNED .

Its very sad to see this treatment meted out to customers and taking the customers for a ride..

Incomplete installation. Invoice doesn't look genuine. No warranty document has been provided.

By seeing the product we have booked the cameras of 25mts and they have tooked the advance amt of 25, 000 .But by the time of installation they are giving 20mts cameras ... so they are cheating the customers ...!!!

Eureka Forbes — complaint not solve

I have complaint on 28/4/15 on eureka Forbes cc no that my water purifier is not working till date no budy came to solve this complaint I all so many times on cc no I also take Amc scheme

The nature of the complaint is the same that I made.But these people who handle the complaints at eureka have thick skins.They will deny the existence of an employee by that name.They will also deny that you had made any transactions with the people.

I have called up eureka forbes customer center @ [protected] on July 2010 (request number is 30) and local agent Mr. B K Singh Mobile No. [protected]. submitting the compaint for repair of the acquaguard m/c and since then there has been no response - no visit for repair, no call back for a feedback.

This equipment is under AMC with Raipur (Chhattisgarh) center (ph no. [protected]) .

Besides assurances nothing has happened. We are purchasing bottled water all these days - who shall compensate this cost?????

Euroke forbes is just busy collecting money in the name of AMC and keep thier customers at their mercy - very very very unfaithfull !!!

For any of my next pruchase decision for such a water purifier system, I will have to absolutely reconsider my choice for this brand, and forget about a reference.

Eureka Forbes Water Purified Classic — Service Complaint

The Water Purifier in my office is not working for the past two weeks. It was brought to your service department in Kochi and they said they will send their technician and to our surprise no body has turned this side till now.

The person who spoke with me was so rude that he wanted all details about the machine, which I have given later. They are the ones who supplied and have the Annual Maintenance Service for our purifiers. We have two in our office two in our flats.

As you may know there are competitors in this field and we may have to switch over to other people who are willing to give good service to us, forgetting about the loss your people made to us.

You may contact Mr. Bobin on his telephone [protected] or land line tel:[protected]

C.M. Daniel
Bethesda Printers Pvt. Ltd.
Kochi 682024.

Eureka Forbes — Rep not visited in spite of repeated complaints

Sir I have AMC of Eureka Forbes water purifier.
Ispite of calling n-number of times at the Coonoor branch, no one has turned up. The lady on number [protected] say that the rep will visit today or in one hour which never happens. The AMC has been given to me by 'RS Enterprises, 17/1. Sun Beam, Appleby Road, Nilgiris. 643231.
regards
Abhishek

Aqua Flow — Immediate Check Up

Hi inspite of so many calls to aquaguard office in hyderabad and secunderabad, there is no great response and they are not attentive towards the customer querry.
Problem: eureka forbes product Aqua Flow is not working properly, its a problem with the motor.
at the time of installation your agent has provided us a motor which costs around 1500 bucks, now there is no guarrantee, why you people are not giving us a quality product, I spend 1500/- for motor last 8 months back we called up aqua guard office in hyderabad, they said that there is no guarrantee for motor.
And now we are not using the aqua flow for more than 8 months.
Its been disgusting and irritating with your customer service.
Please provide me a better service and i want the replacement of motor, otherwise it will be a serious escalation towards the higher department, before that i need the service to be provided as soon as possible.

Thanking You,
Vamshidhar Samala
Cell#: [protected]
Resident#:[protected]
Fax#:[protected]

It has been 6 months I own an aquagaurd designa. I made my 1st complain for servicing on the 2nd of July. I was told that servicing will be done in 48 hrs. the water color is pale and unclean. I had made 6 reminder calls and each time I was assured of someone visiting next day. I took 3 days off from office as result of it. no one made a visit yet. 2 of my family members have fallen sick as a result of drinking water. I have made a complain in the local police and cnbc aawaz for the same. my request no is 80432118.

Eureka Forbes/AquaGuard-Classic — aquaguard out of order-within six months of purchase

I had purchased one Aqua guard classic water purifier product from M/s Eureka Forbes in the month of Feb 2008 to sucure my family from getting better drinking water, But the water filter started giving problem from the very next month and the same was informed to the the executive Mr. balbinder(mob:[protected]) who has assured me the best service, but whenever we call him up for any complain he fails to keep his commitment, We then complained to M/s Eureka Forbes office in Panchkula(Haryana), They had send there staff and got the problem solved temporary, again it started giving problem after a month, They send staff again on my request and solved the problem, It has happened twice in one month, now its almost 6th month running its started giving problem once again we have informed Mr. balbinder& asked him to send somebody for servicing he has assured me thrice(thrice i called up) but till today its already 20 days over no one has come to my home for servicing and he is also not responding to any of our call. Now my aquaguard is not working at all & we are buying water from outside.
When there are other companies products are available in the market still I had purchased the best company product to make sure that my family gets purified water,
I have full respect to your company & service u provide as in my home and other places u provide very prompt service but probably ur representative is giving wrong massage to the customer about the company, which is really bad.
Sir water is very essential for anybody I think u understand that, As a customer I would request you to take a serious action against this.

Hope I will get justice after writing to you.
MR. Anuttaman Misra
Sec-9, house no-915,
Top floor, panchkula
Haryana
M: [protected]

Eureka Forbes — No Serivce since 45 days

I have logged the call with Eureka Forbes no: 3988 33 33 on 2nd August'08. The ref no given was 51552076. I have constatntly following up to send the technician to get the complaint serviced u till date they not provided any service. The service section at Vashi Navi Mumbai do not seem to have any interst in attending the call and have been giving only phones nos where no one responds.
The product is under AMC contract.

Eureka Forbes — not giving service

I had purchased Aquaguard model designo almost a year back.
Before selling their product, they claim that it gives best purified water, but it is not true.
I have given several complains to their call center, but still I have not got any service.
The water we drink stinks.
Please do the needful.

EUREKA FORBES - AQUA GUARD TOTAL GOLD NOVA — NOT MEETING COMMITMENT OF INSTALLATION

bought a Aqua Gaurd Gold Nova on 18th Aug 08. I actually needed the installation on 23rd Aug. I kept repeatedly informing the sales person that deliver on 23rd Aug install and take the money. The sales person who was nice till the time of sale (Shiva of Chennai Mobile No. [protected]) begged to me to help him for reaching Target as month closing is on 20/08 and pushed me to take the machine and pay me. He said he will come and do the installation on 23rd. On 22nd whole day when I kept repeatedly calling he did not pick up my phone nor he had a courtesy to return my call by seeing so many missed calls if he was busy in meeting as he claims. Late in the night I got him pick my phone after 30 attempts. He said he will come and do the installation on 23rd and will give me a call at 8 am to reconfirm the time. Till 9.30 am he did not give me a call. When I called him at 9.30 am he said he is out of station to attend a function. I asked him I called you late in the night, were you not aware that you are not in station tom and how did you commit. He has silence. I told him catagorically if the same is not installed as committed, I am going to issue stop payment of cheque. He then assured me before 4 PM the same will be installed. He switched off his mobile after 4 PM. Late in the evening at 6.30 PM I found his mobile on and when he picked up he said his boss was informed of this matter and he is supposed to have come and completed the installation. He will make him to call me immediatly. Which never happened till 8 PM. I called him at 8 PM, his mobile is again switched of[censored]ntil now. Neither of them called me till now. On top of it they assured me if I buy before 20/08 there will be a complimentary installation kit worth Rs. 450. I am surprised when the machine got delivered that it is a part of standard package which comes in the box. BEWARE OF SUCH DIRECT MARKETING COMPANY PERSONNELS. I have informed thru Eureka forbes website too that I am issuing stop payment. Once they bring & return my cheque which was uncleared, they can take the equipment back. NEVER PAY MONEY BEFORE THE SERVICES ARE FULLY DELIVERED TO YOUR SATISFACTION IS THE MORAL OF THIS EXPERIENCE.

Eureka Forbes/Aquaguard — out of order

we have 2 nos aquaguard filters and same under AMC.now bothe equipments are not working.i am fed up with complaint .i will be thankfull if you provide better service

I have purchased a Eureka Forbes Water Purifier in March 2008 as I need it for my child's safety. After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchaing and continuously following it up with me .

As per the sales aggrement they should come for free servicing after 6 months without our call as they say they have record of it.
but till now none of their dog has came up for this servicing after 8/9 months and when I followed thay sales guy tells me to call so many tel. nos and says he has logged a complaint, whereas the after checking those nos the operator there says there is no complaint logged there.then I again followed up with that sales guy he tells reasons and no proper answers as his company people only deny what sales guy says.

I dont know how to follow-up with these guys.

Worst CCS.

No one is ever responding to the callsaffter the installation.

No proper CCS and C saticifaction... I request u people do not go for this [censored]

Eureka [censored]s

I Debashis Samal, from Bhubaneswar want to put a complaint regarding the service of my Aquaguard.
I had purchased an Aquaguard (Classic) of Eureka Forbes in November 2007. I am herewith attaching all the bills (copy scanned) for your kind reference and retention.
It may kindly be noted that for my Institute I had procured 2nos Industrial model water purifier-cum coolers, 1no. Hi Flow Water Purifier and 7nos domestic water purifiers for office and hostel purpose.

After these sales persons visiting time to time my home for demo and shaking their tail like dog asking for purchasing and continuously following it up with me. It took less than 1 hour, after my phone call, for the sales personnel to reach my residence to take the amount for procurement.

As per the sales agreement the service personnel should come for free servicing after 6 months without our call as they say they have record of it. But now it seems to be completing one year, no one is turning up for service rather on repeated complaints to Eureka Forbes personnel at HO positioned at Forest Park or any other service personnel of any center at Bhubaneswar.

On suggestion from other centers, I contacted the service center opened newly in September 2008 at my locality regarding the service. After ten phone calls, one service personnel came on Sunday and suggested me to pay Rs 500/- for attending to the service. On asking about the service during the guarantee period, asked for bill, warranty cards and many more. On observing the bills, he advised me to wait for one month, when the warranty period will be completed, and then by paying him Rs 500/- he will attend the service. On insisting for coverage of scheduled service within warranty period, he told me that he is not having any instruction to attend to my complaint from the Head Office of Eureka Forbes.

I am having a very pathetic experience with Eureka Forbes. Their service is just pathetic.

Can we expect a more responsible act from Eureka Forbes ? Can we expect the same agility and prompt service as shown while taking sales? I am regretting for buying Eureka Forbes product.

The customer care seemed to be least bothered. Now we are still waiting for the action to be taken but all it leads to is frustration and anger...i would not suggest Aquaguard to anyone because of its pathetic customer care...really poor service


Debashis Samal
Qrs No.: F/8, Women's Polytechnic Campus
Jaydev Vihar
Bhubaneswar - 751023
Ph[protected]/[protected]/[protected]/[protected]

Eureka Forbes RO — No After Sale Services, No E Mail Id Found

The function by which the machine gets off
automatically when the tank of the Aquaguard Reviva is full is not working properly. Moreover, the piece also cannot be believed to be working fine as the machine is doing with regular jerks, inspite of the fact that I have got a 6 KVA Voltage Stabiliser at home, that means no voltage flutuations.
I am facing this problem for the last 20-22 days, ie, from
the date I got this piece installed. Inspite of regular followups to
Varanasi Office, Local Obra Office and enen with Mumbai Office, I have not been able to get a proper and satisfactory resolution. A technician have just once visited my home inspite of atleast 10 committments from their ends.I got my complaint registered at Eureka Forbes Mumbai Office some 15 days back for which they have not given any reference number and once again just 2 days back for which the referense number is 79.Moreover, this company has not mentioned its email id anywhere by which the customer can share their experience.

I purchased Eureka Forbes Acqa Guard water Purification system on 21/10/08, so far they are not provided sales invoice and the system is not working. I placed a service complaint with them, but sofar they are not turned me out yet. Could you please help me out in this regard.

My Eureka Forbes Aquaguard NOVA is a 2003 model and it is due for servicing. But the phone numbers given are no more existing. When you know that the product is installed in a residence, which is having an address, and your product requires service it becomes your duty to upgrade us with your contact numbers and addresses. Now I am located at Jamshedpur and I can't get you through. Atleast you should have one 24 hour helpline number where one can get assistance from. Secondly you very well must be knowing when an Aquaguard requires servicing, so it should come from your side an enquiery some information that will help you to win a goodwill.

Sir/Madam,
I got Aquaguard Total RO installed on 26 th June 2008, Till now even after complaining Continuously several times nobody has turnedup to give service even once also though they had promised of service five times a year & i have even complained through mail for which no response so far.
When u can not give the good service please donot sell u r product, I[censored] don't give the Service at the earliestI will publish the news in Media about u r Service. U r Sathish CGanesha Nilaya,
#902, B street, 14 th Cross, III main,
Hoysala Nagar,
RamaMurthy Nagar,

Correct Step

Aqua Flow — NO Service done since 1 year

Dear Sir,
This is to inform you that since last 1 year nobody has come to service my aquaquard despite several compalaints . I have a contract from 1 april 2008 to 31 march 2011.But since renewal of my contract nobody is coming to service my aquaquard . Due to this my small brother had got a typoid fever and he was hospatalised for 1 week . Whenever I am calling to call center they are giving me complain number several times but no response .They are saying that ur service center is NB services in khar i personally went their and given a written complain but nobody is responding me . I am very much annoyed as i have paid for 3 years contract and not getting single service . I dont know wat to do so please respond me early otherwise I will go to consumer court if not respond within a weeks time.

Aqua Flow — No Servicing In Spite Of Daily Follow up

I have been calling the customer service of Eureka Forbes for past 15 days and no one is interested in giving any service. All they do is give a complaint number and pacify saying- "Someone will come today."
What is the point of buying a product when there is no follow up service. When it comes to yearly contract, the respresentatives constantly keep pestering us. Now last 15 days I have made over 20 calls and yet there is no resolution. This is real harassment to consumers. The only solution is to buy another brand of water purifier and never look at any eureka forbes products again.

Dear Kersi F Charna,
If this is what you have experienced, I guess I should buy another water purifier because I don't want my children to get typhoid like your family member has suffered. I agree with what you have mentioned that no one comes for servicing, no matter how many times we call.

Eureka forbes water filter R.O — replacement at warrenty period not happened as what informed while selling

Sir,
I bought Eureka forbes product RO Water filter in the month of Nov;07 with the warranty of 2 years, product details given below.


SL..no.BD[protected].
CODE AGTOTLRO
BCODE-12222
MFG 11/07
SL.NO.8033465.
Product cost was Rs14500(INR).till the warrenty since this is water filter we will replace all the filters even if it is in good condition at the end of every year.This is the information given by sales person at demo and commisioning.
But as of (even after 1.5 years) today.no filter is changed and we found water taste is bad and reported over phone, Eureka service personnel says that you need to pay Rs3800+ to change the filter.
Now entire family gone to hospital and taking treatment for fever, vomitng and loose motion.Discharge summary and other details are available.
My address
P.veeraraghavan.
37-1, 2nd cross
shanthi nagar west.
Hosur.635109.mobile no.[protected]

Regards
P.Veeraraghavan

I have purchased SENSA Aquaguard wRO/UV water purifier in Jan 2009. The system is not working. Inspite of repeated calls no body attends. Having spent nearly Rs.18000, I am buying canned water. My complaint No. is 81486539. The service of Eureks forbes is extremely bad. Please arrange to rplace or put the unit back in to service
P.Somasundaran
OldNo6/New No11,
8th Street, North Jagannatha Nagar, Villivakkam, Chennai-600049
Tel[protected]
Mob: 91-[protected]

Eureka Forbes Ltd-Aquaguard water purifier — No Service

I have purchase a Aquaguard Booster Water purifier unit no 2015935 with customer code No:[protected] I was assured of 2 free services along with replacement of activated charcoal at the end of 6 months, and a filter candle at the end of the year.surprisingly when I contacted the telephone No 39883333 on 11th May 08, I was informed that they would attend to me after nine months only.Noe as the water flow has diminshed your purifier needs urgent attention.my Telephone No is[protected].
Dr Manmohan Singh
Retired Prof.
Secunderabad-AP.

Eureka Forbes — No servicing done free of cost

I purchased a Water purifier from Euroka Forbes(Aqua Guard), it has been more than 2 years and now I want it to be serviced but if I call up the customer care he tells me to make a payment of Rs 250 to the guy who comes to service the product, but the sales person who sold the product to me informed us that the product comes with Lifetime free Service charges which was the main reason for me to buy the product, I purchased another Vaccun Cleaner not aware that the sales guys are not fully aware of their own companies rules that the servicing is free only for warranty period and after that we need to pay servicing charges.I want to say that this is nothing but cheating the customers and this company must be fined severely for misleading the customers.I want to take refund of my money and do not want to buy any of their products in future. the sales guy who sold us the product has never given us the user manual which he promised to give in one week's time of purchase, we have made number of calls and every time he tells us that he will come immediately but has never turned up. this company should be severely punished for all the losses we have incurred.

I am also facing the same problem with Euroka Forbes, the sales person comes to sell his product and cheats the customers who buy the product, he says that the product will have lifetime services free of cost but that's not the truth, if i call up the customer care for servicing then immediate comes the reply to pay service charges of Rs 250.one reason for buying the product is because it comes with lifetime charges free and then if that's not happening then its mere cheating of customers.

I have taken a Aqua guard classic 9 months back at our residence at Bhubaneswar. It is said by the representative of company Mr. Santosh Sahoo ( mob.- [protected]/[protected]) that after 6 month I will get service, but it is till unattended.However, again one Aqua guard Total Gold Nova is purchased by me
recently. Can I return it on the ground of poor service at Bhubaneswar.

Eurekaforbes/Total RO — Supply of faulty machine

I purchased one Total RO & paid the money on July 23, 09 but they supply fauly machine & nobody takes responsibility. I contacted Bombay, Bangaloe & Chennai offices but no solution to this problem.
Please do the needful

Approach the consumers forum of your city and initiate the proceedings.

Approach the consumers forum of your city and initiate the proceedings.

Dear Sir,
I had purchased a "Euroclean ACE"vacuum cleaner in 2006 which highlighted that it would provide free lifetime services.A fortnight back my vacuum cleaner experienced some problem and it is not working.I had called up at your service centers as soon as i encountered the problem & spoke to one of the executives.He came to my place 2 days later & examined it.He said that Mr. Ganesh would come tomorrow &replace the necessary part for a sum of Rs.300/-.But till now nobody has turned up.I called the customer care "39883333", they gave me the following nos. "25256980/25256981/25256983.I am continuously calling on these nos. for the past 10-11days but no one picks up the phone.I again called the customer care to provide me with the address of the service centers but they also don't have the address.I was going to buy a water purifier from your company but seeing the poor services offered by you, i am having a second thought now.Can you do something about it??i'll be extremely grateful to you if you will help me with my problem as i am facing a great trouble cleaning my house!!
Thanking you
Yours truly,
Smita Kendre

eurekaforbes /aquaguard nova gold — nobody hears you complain

i bougt a novagold on 23 aug 2009, after installation i found water leaking from the machine after repeated complain for thre days mechanic was sent but he said the machine is having some problem, which he is not able to fix it then again i called at the office repeated without any proper answer, finally i went to the khar office wher i was told we will replace your machine and 2day the 29 aug no body has come to pick the machine up i have been calling ten times to alll the given cell and landline no but no proper answer.
i m not able to speak to the authority person AND I M SORRY TO SAY THAT THE COMPANY NAME EUREKA FORBES HAS NO PROPER AFTER SALES SERVICE DEPT WHO CAN HANDLE THE COMPLAIN IMMEDIATELY
I WAS TOLD THAT "UPTIL NOW I WAS BOILING THE WATER AND DRINKING DO THAT FOR ANOTHER WEEK TILL WE REPLACE YOUR MACHINE WHAT AN ANSWER FROM THE COMPANIES SERVICE DEPT.
I WOULD LIKE AN AUTHORITY PERSON TO VISIT YOUR KHAR OFFICE AND SEE THE WAY THE WORK IS CARRIED OUT ONLY CONVINCING AND SELLING IS THE MOTTO OF THE COMPANY THEN I M SORRY TO HAVE BOUGHT YOUR PRODUCT.
I HOPE TO HEAR FROM AN AUTHORITY PERSON (MY NO [protected])

Eureka Forbes — NEVER BUY ANY EUREKA FORBES PRODUCT

I have purchased an aquasure Elegant RO water purifier on 7/09/2009 . The equipment stopped working after 2 weeks time . I made a call to the helpline number 39883333 on 24th sep and registred a complaint . COMPLAINT NUMBER: 81930706 . They promised that the issue will be resolved in 24 hours . Today is 1st oct , the issue is not yet resolved . Everyday morning i call the helpdesk and I get the same promise "We are extremely sorry for your invonvenience , your issue will be resolved today" . I heared this sentence more than 5 times from them . I have a small kid and since we are using bore water its very essential for us to have a water purifier . I explained all these to the helpdesk person but of no use .


This is my advise to all : NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST


NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST


NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST

NEVER BUY ANY EUREKA FORBES PRODUCT .THEIR AFTER SALES SERVICE IS POOREST






Thanks

Eureka Forbes RO — Non servicing of product

We had bought RO purifier about 2 years ago. We changed our house to a place 3 Kms away from the present location. Whenever we call them for small complaints, they say call head office. There noody picks up the phone.

Eurekaforbes RO TOAL — REGARDING THE COMPLAINT FOR SERVICES

Dear Sir/Madam,



I am Amit Madan residing at A/126 LAJPAT NAGAR, SHAHIBABAD, GHAZIABAD. We purchased your AQUAGUARD TOTAL in 07/04/2009, Since then we haven’t received any services which were committed by your representative at the time of delivery.



So, you are requested to take strict counter action to help us to solve the problem because for any company, which I do think so, Customer satisfaction is the Quality Moto.



Your fast action in this regard will be highly appreciated.


Bill for your reference is attached herewith.

I've purchased Aquaguard Gold Nova and it is said by the sales representative of Eureka Forbes that there will be free serviceing after 6 month, but it is still unattended. They have never responded.

Eureka Forbes Ltd / Water Filter Cum Purifier — Service Contract

Our Customer Code: [protected] Product Model Code: Eureka Forbes Aqua Guard Classic (Water Filter Cum Purifier).
We had paid Rs.950 by cash vide Eureka Forbes Contract Receipt No:[protected] dated 30/05/2009 towards 1 year Comprehensive Maintenance Plan for Eureka Forbes Aqua Guard Classic (Water Filter Cum Purifier). But till date even after repeated phone calls no service engineer has come to carry out service of our Eureka Forbes Aqua Guard Classic (Water Filter Cum Purifier) after collecting amount for 1 year Comprehensive Maintenance Plan .

Company is known to cheat the Customers and their service track record is very bad.

Eureka Forbes — installation pending for 6months

The security alarm system was to be installed in two residential units. Only part of the installation has been done. in one of the units the system has not been comissioned.

Eureka Forbes RO - Reviva Services — Services not provided despite of followup since last 6 months

I had annual maintenance contract with Eureka Forbes. As per it I sould get 4 services free yearly. Also free replacement of Carbon, Membrane and filters is provisioned as per contract. During contract peroid they provided only 3 services while the last service and free replacement of carbon, membrane and filters was pending. I am following up the company persons who has signed the contract and company itself for last 5 to 6 months. Despite of several communications I didn't get the service. Each time I called the relevant person, He/she didn't pick my phone. Several times I tried to call from different number, whenever he picked my phone I got false promises that person will come to my home and will do the service.

I don't know how to tackle it.

location -BANGALORE -Very good and fast service i have ever got for any product till date that i got from Eureka forbes for my RO.
I am extremely happy and completly satisfied with service -quality, and time taken for the service and the people who attended knew what was to be done(Mr.Lohith) now that i have done two years AMC let the coming days also follow the same good will..
regards,
samantha ([protected])

Eureka Forbes — numerous calls made requesting a service for the water purifier but no visit made by the technician

Hi its been a while since i bought my water purifier from Eureka Forbes firstly no one bothered to come for the free service for the first year and now when its out of warranty they still don't want to come n service it in-spite of making numerous calls i'm fed up n feel like taking them to court for mental harassment.....pls do something

its been a year or so i bought the new aquaguard replacing my old one with the company.
there was no visit from company for the free servicing.when there sales person come on doorsteps for selling eureka forbes good, when asked to them for servicing, they just write it down and never turn back for it.

Dear Sir / Madam,
To introduce my self my name is Arindam Roy, residing at 69/1A, NC Das Road, Prerna Apartmrnts, Block – B, 2nd Floor, Flat No. – 303, Kolkata – 700 090. Contact Nos – [protected], [protected]. I had done the AMC of your company for 3 (three) years. One Mr. Ram Ch. Bera had done all the formalities. Two years had been passed out very smoothly but in the last and final year no candle changed (as per the AMC norms) and no servicing had been done from your part in that full year. Most surprising part that you got a branch office in bonhooghly and that office is no more in that area. I had given n number of calls to the office land line number, and also in the mobile number of Mr. Bera but nothing happened.
Please help me to do the needful and to take the cheque for next three year AMC.
Warm Regards
Arindam Roy

I agree 100%.

I totally agree with you, The same happened to me, I have escalated to this to Chennai branch head. But still no result of solving the issue.

thanks
Senthil.

We got a similar but worse situation in our residential complex in Kochi too.
Things were fast till the payments were disbursed.
Thereafter nothing has happened on the work side.
We have been waiting for around 10 months for things to get cleared. Lack of proper response from Eureka Forbes makes things more irritating.

We have a Aquagard Nova water purifier under AMC.We have a problem with it and have been requesting for service since 12th Jan 2011.So far all we are getting is lip service.We are facing this problem with this company regularly.Will someone suggest ways to sue the company in consumer court for poor service or rather lack of service.

Throw all Aquagurad products in Nallas as it does not disserve to be thrown at Rivers of Sea….

Eureka Forbes — never provides service after sale

complaint NO 85998155 made on 05-12-11 and 10 reminders no service has been provided .Call center parrots are repeating only one sentence "I will do my best" but product is still unattended. Is there any body monitoring ? One lokpal is required for eureka forbes also.if this is the only culture of the company then company should be renamed to EUREKA FRAUDS

Dear Mr. Rajpal,

We have not heard from you for quite long. Kindly share your status so that we can get in touch with you and resolve any pending issues.

Regards,
Eureka Forbes Team

Eureka forbes Water Purifier — Not satisfied with the services even having an AMC contract

Dear Sir,

I being a customer is very much Dissatisfied withe thee services . I am using a Water pUrifier . For thee last two days it is not working. We have to visit thee local center at chandannagar several times theen one person visited my residence Mr subhash on 23rd April 2012 and told theere is some major problem and thee person is not carrying thee parts and he will visit on 24the march 2012 and will repair but nobody tUrned up till now.theis person is also insist my to renew thee contract as thee rate is going to increase. whereas my AMC is valid till 28the April 2012. Why is is happening????????? Water is most valuable theing we cant stay without drinking water. We tried to contact in thee no[protected] and[protected] service provider name is debasis bhattacharjee). Instead of solving oUr existing problem insist and force to renew thee contract and thee contact will increase to Rs 1400/- where as from office it has been told theat rate is Rs 1200/- and will get service twice a year. why theere is a differentiation in rate from office and thee representative visited oUr house. we stayed in 3rd floor and it is very difficult for us to go ground floor for drinking water.

In chandannagar thee autheorised person is only looking after money and insist people to make service contract only and give poor service. theis type of incidence has happened every time when theere is a problem in water pUrifier. theey took several days to solve. but theey dnt ever forget to visit oUr house for renewal and theey dnt even tell theat Ur contract will expire in April do contact in may. 10 - 15 days before thee date get expired theey called several times theey dnt hesitate to visit oUr house also................ why theis is so...................How come Mr Bhattacharjee gets thee autheorised person whose After sales services is patheetic..............

We have taken a service contact on 27/04/2011 by paying Rs 1000/- as AMC which is valid from 29/04/2011 till 28/04/2012.. The receipt no is 18511016.

The complain no is f3d1852873c2

Dear Sudipta,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and request you to kindly provide us with your Customer ID Number, Address and contact details so that we can look into the matter.

For any further assistance, please feel free to write in.

Regards,
Eureka Forbes Team

callous, repulsive

Eureka Forbes — ABSOLUTELY PATHETIC service in Bangalore

ABOSOLUTELY PATHETIC service in Bangalore. I have been following up for 1 month now and called your service people countless no of times.

WOULD STRONGLY ADVISE EVERYBODY TO NOT BUY AQUAGUARD PRODUCTS. I WILL DEFINITELY NOT EVER.

I HAVE A RUNNING AMC WHICH IS A TOTAL WASTAGE OF MONEY, it cost me 3800 RS.

I have called your manager MR RAGHU at least 30 times and he does not pick up the call.
My total RO is not working for the last 1 month and we are HELPLESS.
Everyday I am calling up your WORTHLESS service desk and trying to escalate. NOTHING EVER HAPPENS.

YOU GUYS ARE ABSOLUTLEY PATHETIC. I HOPE EVRYBODY IS READING THIS > I WILL ALSO ENSURE I PUT THIS IN EVERY COMPLAINT FORUM AND CONSUMER COURT.

Mobile no : [protected]
Complaint no : 87152600

Dear Customer,

We regret the inconvenience caused to you and would like to help resolve this issue on priority basis.
We have made a note of your complaint and your contact details. Our service team will contact you soon and fix an appointment to resolve your issue, at the earliest.

For any further assistance please feel free to write in.

Regards,
Eureka Forbes Team

Dear Sir,

i have aquaguard ro.our ro is not working on 29/07/2012.So,we have complaint in service centre.after a day two boy comes and he has said his adapter is not working then we said ok no problem it is in guarrantee.so pls change than he put a old adapter.than we said it is in guarantee put a new adapter.so he said company not replace a adapter.after changing adapter then also not working than he cutted all the wire in between and pasted by tape and there is a small machine that speed upa water in filling in that he putout the pipe and connected directly to another pipe.than on that day water is come but very very slow after a two days it will not worked again again we call service centre.he said today he will come to check.two days gone but no one was came.than we call again he said today.
Please sir please contact us no one was came.

regards
murari agrawal
[protected]

made complaint on 25-oct, reference 68754615. no service provided for the fault. more than 15 calls , but only false promises received from the care agents. the area service manager saravanan ([protected]) is also non responsive and no controls on his area agents.

is there a adequate management in place for governance, it dosn't exist. this is not an exception, it always happens with this company and its product.

as a consumer , i don't recommend this product and its services.

I have bought a Aquagaurd Ro reviva Water purifier a year ago .. and was provided with an AMC few months back for two years and few filters were changed while purchasing the AMC .. Recently the machine broke down two months back .. and it took a month for an engineer to come and check what the problem is .. and the solution was simple to change the filters .. and till date nothing has been done .. and i am tired of calling the service Helpline .. all i hear is "we are sorry for the inconvenience " .. I seriously need help sorting out this issue ..

This is my complaint against Eureka Forbes India.
I bought a Vacuum Cleaner Wet & Dry model on 23/09/2012, the amount paid was Rs.10,990/- vide Cheque. Though they gave me a receipt for this payment, they still have not given me the invoice. When I asked for this they said this will be dispatched from their Mumbai office in 45 days time which I am yet to receive. However I notice that my cheque was encashed by them on 03/10/2012.
The equipment went faulty within one month; the motor was making huge noise with vibrations and became unusable. I registered my complaint over phone with the customer care number 39883333 on 01/11/2012 and I was given the complaint number as 68883789.
However there was no response from the company’s side in spite of my several follow ups to the same number. At last I had to get hold of the Sales person who sold me this machine and asked him to help me out, he visited my place and inspected the machine and informed me that the Motor went faulty and would need a replacement. He ensured that it will be done free of cost as the machine was under warranty.
After this incident, again there is only silence from the company’s end, my efforts to reach the Sales person again is not working out as he now does not pick my call or rejects my calls . The executives at the customer care number also do not have any answer expect saying “someone will come today” but this never happened.
In the past 20 days, I have made innumerous calls to this company but all in vain.
I now feel that I am cheated. I now have decided to take this up as much as possible through social media and expose this company’s poor quality products and customer care. However before doing this I still would like to give some more fair time and options for the company to respond to me.

Dear Sir/Madam,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you.

We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation.
Please visit the service redressal page on our website: http://www.eurekaforbes.com/escalate-your-service-request.aspx and place your complaint online.

Or provide us with your service request number if you have already registered a complaint with us
Service request number ______________________________

This way we can ensure that our customer service personnel will address your issue immediately. For any further clarifications, please do contact write to us at: [protected]@eurekaforbes.com

Regards,
Eureka Forbes Team

Dear Mr. Shankar,

Please accept our sincerest apologies for any trouble or inconvenience we have caused you, regarding your issue with Eureka Forbes Vacuum Cleaner.
We deeply value your relationship with Eureka Forbes Limited and wish to provide you with the best solution to resolve your issue as soon as possible. In order to do so and to prevent this problem from occurring again, we require your cooperation. We have taken a note of your complaint and the service request no. Our customer service personnel will address your issue immediately. For any further clarifications, please do write to us at: [protected]@eurekaforbes.com

Regards
Eureka Forbes Team

eureka forbes/aquaguard booster — pathetic exp of services offered

having the pothetic experience purchasing aquaguard booster frm eureka, they offer worst service to their customer. I had registerd service request 5 times wth custmerid-[protected] & my cell no-+91-[protected] & yet nt recieved any technician for servicing. This is height of bad service providers.

I registered a service request with Eureka Forbes for my Aquaguard Duo on 27/03/2013. But still this is not resolved. This need tape replacement and is covered under warranty. After installing this device we are totally depended on this for our daily drinking water. But now as this is damaged we can’t use this. Inspite of continuous ( daily) reminder and follow-ups with customer care we have not yet received a solution for this-Complaint no is 70731827 registered in the name of Harishkumar. This is a serious health and safety issue.

I registered a service request with Eureka Forbes for my Aquaguard Duo on 27/03/2013. But still this is not resolved. This need tape replacement and is covered under warranty. After installing this device we are totally depended on this for our daily drinking water. But now as this is damaged we can’t use this. In-spite of continuous (daily) reminder and follow-ups with customer care we have not yet received a solution for this-Complaint no is 70731827 registered in the name of Harishkumar. This is a serious health and safety issue.

I have an Aquasure Nano RO from Eureka Forbes. I have taken the Anual Maintenance Contract. I had raised a service request (Complaint no.[protected] for my device on 10th August. I was told that the technician will attend within a day or two. I got a call from somebody on 11th and he said the service request has come to him but now our area is not covered under him and he asked me to call somebody else and gave me another number. I called him and asked to come he said he will come by 7 PM on 11th but he did not come. I called the customer service again on 13th. I was told that the service will be done before 7 PM on 13th. But no one called me and no one came for servicing. Then I again called on 14th that nobody has attended me and I was told again that my request is forwarded as Urgent and it will be done before 7 PM on 14th. Still nobody came to my home for servicing. I again called on 15th August at 1.15 and again requested for the resolution and I was told that I would get a call back from the department within one hour. I did not get any call so I called again at 4.30. I told the executive to write a new complaint about the no show. The executive, Vijaya, told me that she has mentioned all my concerns in the complaint and I would get a sms immediately about the complaint number also, she gave me a phone number of the service center of Dhayari. I tried calling that number but it was switched off and I had not even received any sms of the new complaint number. So I called the service helpline again within a minute and asked the executive to transfer my call to Vijaya as she knows all the details about my complaint and I did not want to repeat everything. Mahesh S. told me that Vijaya is not in office today as its Independence day.I told him that I spoke to her just 2 minutes back and then he said she has left as the shifts have changed. So I again explained everything about my complaint to him. And asked him if there is any other complaint registered by Vijaya, but there was no any complaint registered in their system. Vijaya had fooled me saying she has registered a new complaint. I asked mahesh where i should lodge the complaint about this fooling executives and he said go to the website www.eurekforbes.customercare.com and register the complaint. I tried to look for this page, but there is no any website with this address. I am again fooled by another executive. Now I am being told that I would be getting a call back before 11 AM o 16th August.

For last one week no purified drinking water due to service neglegence from Eureka Forbes DUO water filter which is under service contract unto 9/5/2014 - custermer Code [protected], Product : AG, Model : AN.

I was blessed with grandson just 2 weeks back, suffering by EUREKA FORBES without pure drinking water, worried infection by other water service.

From

A. Vijaya Kumar, Visakhapatnam Mobile - [protected]

We have an Aquaguard and have always take one year maintenance contract. There is leakage since the past one month and despite sic complaints there has been no response. We send an SMS, then a call comes from Bombay and the man says that someone will come, but nobody comes. this has happened six times.

Dear sir,
We have purchased EUREKA RO dated 28-01-06 in the name MR.Ubaidullah, Tirupur, TAMILNADU.Till now no service persons attended ur product.We were told that every Six months service persons will attend the product and make sure that the product is functioning Good.We have paid Rs.3000 for service which is valid for[protected] to[protected].We are really fed up with the service provided by EUREKA.Plz make sure about the promise done by you.We will take up the matter to next if there is no response from oyu.PLZ never make false promises.try to keep the promise .

VERY BAD SERVICE FROM EUREKA RO PRODUCTS

I have an Eureka Forbes aqua guard from last 7 year. customer code [protected].I take an AMC from then while till 2012 the service was good not excellent. When every I use to call for service they use to visit. But since I have tide up with them for an 2 yr contract they have not visited or if I call they come to do the service. As I think eureka has enough customer now they have just start looting people buy selling AMC and not visit the customer. Almost a month I have been calling them as my aquagaurd is not given proper filter water. I have small kid in house. If anything are the going to take responsibility. I have paid Rs2800 for the AMC. I want my refund. As I have now plan to change the purifier.

Regard
Mushtaq

I own a classic model water purifier..it has stopped working since 31 december 2014 inspite of lodging complaint on their service centers till today no one is bothered...service contract is paid upto 2015..

Hello,

Complaint no 80618739 dated 11 march
Complaint no 80697031 dated 17 march
Complaint no 80768114 dated 21 March

How many times do you guys want to registered a complaint for After Sale Service..
Also STOP hiding complaints from your Facebook page if you guys are not able to resolve it.
RESOLVE THE ISSUE ASAP

Service is extremely poor. I bought an Aquaguard Enhance RO in October 2014 Under a Scheme in Delhi. At the time of purchase Sales Executive (Vijay – [protected]) and his Manager Mr Sunil ([protected]) told me that you will get services for this product all over India. I shifted this RO to Shahjahanpur (UP) and now I am not getting the promised services.I already registered many complaints with the customer care as well as to Mr Varun Tiwari, Mr Vijay & Sunil. No action has been taken on my complaint.This is really disappointing and I would not recommend your product to anybody ever again.


Pawan Khandelwal
[protected]
[protected]

I ordered Dr Aquagaurd on 15/06/2015 Monday. The sales representative assured the your product will be delivered on 17/06/2015 Wednesday and it will be installed on the same day. Today is 18/06/2015. There is no sign of product as well as no follow-up. I called the sales executive today. He told me that it will take 2 more to deliver and after that we will be install the next day and disconnected the line half way. While they came to sale the product they were very nice and courtious. Now they are not even responding to my calls. Pathectic service. As there is a 15 days return policy I will be returning the procduct. In the start itself they are givinhg service this way.I am not sure how bad they would be after sale. I am sorry to say but this is the fact.

water not completly pure some impurities remain continue in drinking water.

water not completly pure some impurities remain continue in drinking water.

no response from the company for complaining since one year

Company response for the complaint lodged since one year for 10 times is very poor.

Poor services and customer care response

My aquasure ro+uv is out of order for about 10 days. i have been constantly complaining regarding the same to their customer care section but no action has been taken yet. very poor service they are providing and we are definitely frustrated.my complaint no is 87564733. please dont buy eureka forbes product or you will face similar consequences.

Service not get properley

We register online complaint for water purifier service on 15 day back, still now nobody came to service . but we facing more problem . kindly do the need full at the earliest .

Repeatedly requesting for replacement of defected product or return the money.
Shameless answers from the seniors and fake commitments from customer care. Last 3 months bearing this torture. Several complaints lodged but of no results. Friends please explore other better options in market, pls don't get carried away like me.

Cust ID : [protected]
Chq No. : 299662 Amount: 18390/-
Chq Date: 24/07/17
Installation req no.:[protected]
Technician : Baswaraj Govardhan Mulage[protected]

DEAR SIR,
MY COMPLAIN NO IS 58849569, BUT TILL DATE NO SERVICE PERSON HAS COME, WHEREAS MY AMC CONTRACT IS FOR 2 YEARS. PLEASE TAKE NECESSARY ACTION. THIS TYPE OF SERVICE PROBLEM IS NOT EXCEPTABLE FROM YOUR COMPANY.

WITH REGARDS
K. ROUT
MAIL ID [protected]@ratans.com

Is there any Commitment person in Aquaguard service station or A team of JOKERS are handling the sentiments of the valued costumers?
I have been Foolish ed for last 12days. And false assurances are given with new style day to day.
Is this the companies last time came down? Or going to close the company by taking money from the public in the name of annual service fees?
Actually it is cheater company.
I am sorry to use this Bogus DABBA.

DHANANJAYA SABAT
UPPER SAHI,
SIKHARPUR,
KATAK,
ODISHA,
INDIA.
PIN- 753003.

I BOUGHT IT ON 14 JUNE 2009. I AM HAVING SO MUCH OF PROBLEM SINCE I HAVE BOUGHT IT . I CALL THE PERSON 1 OR THE OTHER DAY TO REPAIR IT.
THE COMPANY IS NOT EVEN PROVIDING APPROPRIATE SERVICE.

MY MODEL IS I NOVA I CHANGED MY CANDLE ON 25412 BUT IT IS NOT WORKING PROPERLY AND IT IS GIVING MUDDY WATER I HAVE
COMPLAINED AT LOCAL SERVICE CENTRE LAXMI SERVICES NASHIK ROAD 2 TIMES BUT THEY HAVE JUST CHECKED IT BUT THEY DID'NT
REPAIRED IT AND THE PROBLEM IS NOT SOLVED PLEASE LOOK IN TO THE MATTER SERIOUSLY AND TAKE PROPER ACTION AS QUICK
AS YOU CAN


MY ADRESS,
MADHU SHRAWAN ATRAM
TYPE D-30
NEAR VANITA VIKAS SCHOOL
JAIL ROAD NASHIK ROAD.

Eureka forbes Water Purifier — Worst pathetic customer service

we got a Eureka forbes water purifier and when had a problem with the machine we called the helpline number, i was told the turnaround time is 24 hrs.. we waited for a day... two.. three.... four.. everyday they will be mentioning that their techincal person will arrive shortly ie max of 2 hrs time but no one will turnaround.. its been 8 th day we are still waiting and no one has turned to rectify but when you review their websites you could be very easily misleaded by their statements of 6000 service centres and techincal person and so on..

in nutsell,, its a pathetic and worst customer service they are delivering ... now i lost all the trust.

I have been lodging complaint in their Customer CAre Centre past 5 days for service of my aquagurad. Everyday they tell that they'll visit me after 5:00pm. I take early off from my office but nobody turns up. Plusthey dnt even talk properly if I tell them this problem

There is help line from Aqua (Eureka Forbes) and the service is very very poor. No response for our calls and people have lot patience to repeat their answer, even if we call 100 times. Customer wastes lot of time and money on calling help line. Aqua service is outsourced to franchisee so buying aqua guard is at customer risk, if it function well for atleast a year.

There is no official record for customer, who have lodged complaint which is positive sign for them to get huge money as annual repair service.

they are cheat and and their service is horrible.my advice is to go to consumer court and teach them a lesson.

Don't get attracted by Eureka forbes advertisements for their aquaguard water purifiers. I have bought a booster model 3 weeks ago and it made me completely diasppointed. First of all it is NOT functioning. It is cleaning the mud and the outflow water is tasting carbon smell. The second one is the service..Really it is the worst service and never experienced as much with any one. The certifiction of Indian Medical Assoication may be a fake one otherwise ours is a well noted corrupted country so it is a not a big deal to get such certificates.

i purcased a aquaguard with was promised to be fixed the same day at my house.. but these guys are utterly pathetic to the core, even after two days they havent turned up, neither do they pay attention to the calls being made. i do believe that this is the worst customer care service u can come across. they only know how to sell their products, but when it comes to service and all these are most disgusting, unprofessional and idiotic guys u would come across... i think i made a mistake by purchasing the aquagaurd products and would recommend everyone whom i know not to do the same.

I have entered into AMC for two years from[protected]for water purifier( classic ) . Despite my repeated complaints being lodged no body has turned so far.Please let me know what you really mean by AMC. whether AMC is more like retainer fee for our having entered into an agreement or it means your maintaining the articles purchased.Whenever we talk to you there is a voice telling that the contents will be kept for study purposes. Any such study is under taken . If my complaint is nor redressed, I am having no other alternative except to move through consumer protection council & please note that I am a senior citizen ( retired banker from customer service section of a bank )

I have similar experience too. I bought Aquaguard 10 months ago, they are supposed to come and do the free service (filter cleaning etc) after 6 months, but they never turned up, despite of we calling them 101 times, they are least bothered to come to my place. They are not willing to come to my place which is a village. I spent Rs.7000 to buy that product, now i'm ready to spend another Rs7000 to drag them to the court and teach a lesson. Please advice me how should i go to the consumer court.

Thanks
Srinivas

Eureka forbes Water Purifier — pathetic coustomer service

I bought a Eureka Forbes water Purifier nearly 6 months back. They had mentioned at the time of sales that they provide the best service to the customer. In my case nobody came for the service after 3 month or 6 months which they were supposed to do. Then suddenly my machines inlet valver got broken. I made a complaint to the toll free number and they gave me a code number. They told the same day a person would visit me and solve the problem.

Nobody turned up. I used to call almost everyday, and had to describe the entire problem regularly. After inquiring with person who sold us the machine, always giving his x y z bosses numbers but all for nothing good. No one care to listen

if any one reading this can sugges how to file a complaint in consumer court and get refund of the bogus machine and service.

I suggest all not to buy anything from eureka forbes else you will be in great pain.

i went were is location for this company in india

The aquagard in my house(Model ST 2000) is not working since last five days. I explained to the help line that this is not a usual complaint of refilling the carbon or cleaning the candle but an emergency complaint for the product being non-operational. The person promised to get it rectified in half an hour.

But till today nothing happened, and no one came. My further calls to the franchisee are also waste. In spite of my pleading that under AMC I have the right to get this operational immediately.

I have never before been to a consumer court before. Will some one guide me. Is there a webiste which can provide this guidance.

I bought an aqua guard 3 days back from corma Malad.
it was supposed to be installed on the same day . 3 days have gone and no one has turned up yet .

Pathetic Service

I had AMC for last 2 years at Jodhpur for the RO of Aquaguard. We were told it has all india applicability. We got transferred to Pune. We called Aquaguard. Their rep came after about 4 days fitted the aquaguard, ignored AMC and charged 250 just for making two holes. When asked for servicing we are told that our company do not do maint/AMC for this model, you contact the firm. I sent email again. Same rep came again he did nothing. Now previous AMC is over and the machine is malfunctioning and there is no quality check. The RO is a costly system and we can not afford to buy a new one after 2 years.

My Aqua guard water purifier is not working since last 15 days, local office is not attending the complaint call, pls do the needful.

Eurekha Forbes — WORST CUSTOMER SERVICE

I have been calling the customer service center for the last 10 days everyday, there reply every day would be "tomorrow", but nobody turns up.Tomorrow never comes to them. Eureka forbes do not deserve the reputation they have. The worst everseen customer service is given by eureka forbes.

I have been calling the customer service center for the last 10 days everyday( complaint no. V 2 dt. 07.03.09), there reply every day would be "tomorrow", but nobody turns up.Tomorrow never comes to them. Eureka forbes do not deserve the reputation they have. The worst everseen customer service is given by eureka forbes. I have been asking any other alternate telephone nos. of senior persons, but they are aware of anything. Hence this compliant thru mail.

I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them.

I was also given 3 telephone numbers of some Ms. Yogita, who is supposedly their service manager. However, calling then I found that 2 of the number keeps on ringing and no one picks up and the third number is perpetually busy.

This is the worst possible level of service commitment I have ever seen in my life.

I have a Forbes water purifier, about a year & half old. It has stopped working. I complained to their service center, on phone, and requested a service (paid as the device is out of warrenty) on the 19th of April. They are yet to turn up. I have made 5 follow-up calls after that, but has not helped. I am still waiting for their service person to turn up or even hear from them.

I was also given 3 telephone numbers of some Ms. Yogita, who is supposedly their service manager. However, calling then I found that 2 of the number keeps on ringing and no one picks up and the third number is perpetually busy.

This is the worst possible level of service commitment I have ever seen in my life.

i also have an extremely bad experience with eureka forbes service.They do not attend to service related issues at all despite several requests and reminders.In addition, their attitude towards customers is shocking. The name of the service center manager at coimbatore who treated us badly is Mr. Johnson.I have never come across such a horrible experience with any other service providers.If eureka forbes ever closes down the company, without doubt, Mr.Johnson of their coimbatore service center would have contributed the maximum.

I have never seen a company so callious towards customer service. They are actually very bad believe me... Never buy an Aquaguard. I will also give an advise...never associate yourself with any aquaguard sales people too. Not worth their salt.

tsh...
Sdaas

Yes I do agree with Surya.

spare water tap & particulate filter - reg.

we wanted to replace the faulty water tap & a Particulate filter Pl. confirm the dealer where we can had it.

I HAVE PURCHASED A RO MODEL SR NO [protected]. MY AMC CONTRACT RECEIPT NO IS 20489912 VALID FOR THE PERIOD[protected] TO[protected]. MY TAP ATTACHED TO THE TANK HAS BROKEN, I TRIED TO CONTACT JABALPUR OFFICE BUT REGRET TO INFORM YOU THAT NO BODY IS ATTENDING THE PHONE. AT LAST WE CONTACTED MR GOSWAMI [9033242] WHO ASSURED US THAT THE SAME WILL BE REPLACED WITHIN 2 DAYS BUT REGRET TO INTIMATE THAT THE SAME HAS NOT BEEN DONE.I DO NOT HAVE THE AMC CONTRACT BUT ONLY RECEIPT HAS BEEN GIVEN WITH THE PROMISE THAT IT WILL BE SENT SOON BY MR ANANT ON[protected] BUT THE SAME HAS NOT BEEN DELIVERED TILL DATE. MY MOBILE NO IS [protected]