| Address: Indore, Madhya Pradesh |
One Mr. Sachin Rathore salesman of Eureka forbes came to me his mobile no. is [protected] alongwith one more salesman. to sell aquaguard, he forced me to buy the aquaguard and told that only give advance and i will deliver the machine to u and thereafter u will give me the balance amount,. he started filling the form he took a cheque of Rs. 1000 from me dated 16 july 2010 i gave him this cheque on 11 july and told him that don't deposit this cheque until i confirm u, and ask me before depositing this cheque. he didn't ask anything he took the cheque and flew away. i called him on[protected] on his mobile that please don't deposit this cheque bcoz i am not interested in buying the aquaguard and so plese return my cheque. but he by cheating me, deposited the cheque on[protected] in equreka forbe a/c this cheque got cleared on[protected], the cheque was dated[protected] but the company deposited this cheque in the bank one day before on[protected] and it got cleared on[protected]. one company official had also called on me on[protected] on my mobile and asked whether i am interested in buying aquaguard but i told that i am not interested, even though company deposited the cheque.
till now company has not refunded me the deposit,
their salesman are good cheater and in life alway be aware they speak very sweetly with u until ur cheque is passed and they don't know u after ur cheque is passed,
the company gets signed delivery memo from u in advance, so one must be aware of it, they take sign on many places, a normal man doesn't read these, when i read the form then i told that when u have not delivered me the machine then why i should sign this form, bcoz on this printer form it was written that the machine has been delivered to the buyer from the depot. so even i[censored] do not receive the machine u can't claim that u have not received the machine.
after selling they take a.m.c contract ranging 1000 to 2000 per year etc. and cheat in this also. they say we shall come as many time u will need but they dont come and they say that we will come within 6 months minumum to change the candle but they come just after 1 year when amc expires, they come only to charge the a.m.c it means u will have to use the same candle for one year and they advise to change the candle within a 6 months , it means they are giving us impurified water by using the same candle for one year, but charging for 2 candle at least and giving only one candle during the year, thier product are not availble in the local market , u have to purchase it only from them and they force to take the a.m.c.
there is no need to drink such a water which may disturb ur mind, the company is cheating us, we must buy very cheap product of water purifier or we should use only cotton clothes to purify the water or we should use phitakari which is available on kirana shop, but alway try to save urself from eureka forbes.
Aug 13, 2020
Complaint marked as Resolved 
Eureka Forbes — cheating by salesman
Sir,My self B.K.Rout, Deputy Manager(Finance), NHPC Ltd(A Govt. of India Enterprises), presently residing in Patna and regular user of your branded products. I was having with me the Acquaguard Classic since long and due to it's improper functioning I was interested in purchasing a new Water Purifier System of your Company. Some how I got the contact number of one of the agents in Patna namely, Sh. Rajnish Mob No.[protected]. He immediately next day(Sunday) came to my door with Aquaguard Total Infinite. Since, I was more interested in RO System, I was reluctant to acquire the INFINITI instantly without observing the other similar items; he convinced me a lot to take the Acquaguard Total Infiniti that he has brought with him. In fact, he has not guided me properly, not suggested about any scheme for exchanging my old Acqua Classic nor about a better system even if I was interested in paying more for a better RO System. He told me to use the Infiniti for some days and if it become unsatisfactory, he will change that one. Keeping the machine INFINITI in my home he went to send a mechanic for installation within a hour. The whole day I waited for the mechanic and could not do other job since I live alone in my house. After a second call from me the mechanic came and installed the machine when unfortunately, no water supply was there in my house. Instead of waiting, the mechanic went away giving me the instruction how to run the machine when there will be the water flow and with assurance that he will again visit my house on the very next moment. When the water flow starter I did as per instruction but, I found the small leakage of water from the machine. Immediately I complaint over the telephone both the persons but, unbelievably, surprisingly and very regretfully to say that till date even after passage of more than 20 days time, no body could visit my house for a while second time. Since from the very day with my busy schedule I am calling atleast once on every day but the rubbish sales man Sh. Rajnish every time telling me something new story and never coming to me neither personally nor sending any body. I have paid the full amount of Rs. 9500 for the machine but I could not yet get the bill. I spent the money but, could not get a single bottle of pure water till date. Your sales man is still assuring me to replace the machine for which I am not using the machine at all rather, just looking after the machine with utmost care. When I was in need of a RO Water Purifier, your people made me a custodian who can only see your brand name every morning and night but could not use it. Just imagine what a horrible situation I am passing through and how can I recommend my official colleagues who wer waiting me to take the water purifier first and then only they could purchase.
In view of above, I request your attention and demand to replace the Acquaguard Total Infinite with another Water Purifier with RO system of your brand immediately. I am ready to bear the extra sum even though I have already suffered a lot.