Eureka Forbes Complaints & Reviews

Dear Sir/Madam,

I had purchased the Aquaguard Star LX online water filter and purifier in the month of January 2010 and since then i have been following up with the company call centre and dealer CROMA for their support. CROMA has been very supportive but are unable to have a permanent solution in this matter since EUREKA has certain bureaucratic process laid down wherein it is taking immense time for calling a faulty product faulty and replacing it. ideally they seem to wear out the customer in the warranty so they dont have to replace product

The machine is constantly showing no water or uv lamp fault and out of this 10 month we have hardly been able to use it for 4 to 5 months and rest of the time there has been one or the other indicated issue. One of the company service person has confirmed that the Electronic Panel is faulty and needs replacement but the same is not done. At one other instance, the company person had come and told us that faulty machines are sold thru dealers and if you want good product and service, please buy from us only - this was also brought to the attention of CROMA. The offer given to us by the company person was to buy back the RS.10,000 machine for RS.1000

We request if you help us in this matter as it is matter of daily need


The customer no. is [protected] & the latest complaint number is [protected]

Jaydeep Bakshi

[protected]

This is Chitra Marian and I am frustrated and have posted my complaint here hoping some ears and eyes will open and this email not to be treated as just another email.

I am surprised and ashamed to have purchased Aquaguard water purifier. The service and quality of people is the worse i have ever come across. I fail to understand the kind of people the Aquaguard management recruits, they simply dont understand the language.

After continuous follow ups and complaint regiter calls, they do not lodge the complaint. The next you call, the complaint is not registered. One will go mad with repeating every single detail, everytime you call.

All those staff who sit in the name of customer service team are part timers. Not worried or bothered about the reputation of the organization or neither responsible nor take ownership. Neither bothered about the money invested, since it is not from their pocket.

I had to speak to the customer service lady by name JHANSI for almost 20 to 25 mins waiting for her to escalate my call to her superior, but she just did not do so. Finally, she convinced saying that her person will call back within 1 hour and will speak with me. It is more than 24 hours now, neither has she called back, nor as promised her superior has called back, nor the service engineer has called.

ALL THE ADVERTISEMENT MADE BY AQUAGUARD IS & DAYLIGHT ROBBERY FROM THE CUSTOMER PROMISING ALL POSSIBLE. IN REALITY, THEY ARE THE WORSE COMPANY TO DEAL WITH. THEIR PEOPLE ARE FIT ENOUGH TO TAKE COMPLAINTS ON ROADSIDE.

Dear Sir,
This is complaint regarding the aquaguard reviva RO which I have purchased from EUREKA FORBES Ltd. Sales Office- SCO-195 Ist floor Sector-16 PANCHKULA (HARYANA) Telephone[protected] . vide Invoice No- [protected] . Sir, from the day i purchased this set there is problem after every 1 or 2 months the aquaguard stops filtering the water . I register a complaint and the service engineer cames and say now it works and no problem came in future but the problem came again and again I also request them to please change the piece or repair the same well . Sir , I have to suffer from many problems have to purchase drinking water from market .....

Please do the needful ...
thanks and regards
sandeep dangi
ph- [protected]

We brought a Aquagaurd iNova from a Sales man who visited from Eureka Forbes. It is almost more than 18 months that we bought this and now it is the time for get it serviced. The good thing about it is they did not provide us the Invoice for the product that we purchased. I am not sure how Eureka Forbes are advertising about trust and reliability when they cannot even meet the basic customer requirements

Now we called Eureka Forbes 7 months ago on their Euro Helpline and also on Customer Confidence Centre with complaint number 82608035 with so many people and now I dont even remember their name and with every one that I speak they all are taught to appologize and assure as much as you can and the Customer Service Representatives adhere to it and appologize and assure you in Wholesale

I have called innumerable times, but in vain.

Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?

Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

**********Service Complain**********

I am very upset with EurekaForbes service standards. I had brought home the purifier on the 30th of August from Vijay Sales (Santacruz West) and had issues for someone to come for installation,however he came after a week and fixed the same. I had hardly started using the product and it stopped working twice.....after constant calls to the service center since 18th September the executive came last evening after almost 10days to get the same rectified but failed to do so. Request you to kindly replace the entire unit as there seems to be a major fault with the existing unit.

Looking forward to get this sorted asap.

Regards,
Nishita Menon

Eureka Forbes salesman Satish Pandey visited me on the 20th of August and recommended upgradation of my existing Aquaguard. He was insisting that Aquaguard Total Infiniti was the ideal product that I should buy. I was hesitant as I was not sure on what basis he was insisting that Aquaguard Total Infiniti was the product that I should purchase. I insisted that I wanted to meet his senior so that I could take his opinion, too. Satish Pandey came the same night accompanied by his senior Harikant Sharma. Mr Sharma felt that Aquaguard Total Reviva was the product that I should consider. They made me speak to Mr. Firoze Siddiqui, who also endorsed the Aquaguard Total Reviva. So I confirmed my booking vide Order no.[protected] dated 20-08-10 and a issued a cheque for Rs. 8999.00 (Rs. 1000.00 being the buy-back value of my existing Aquaguard).

Satish Pandey promised next day delivery and installation the following day, which was not to be.

He also promised that once installed, he would bring TDS meter to check the TDS level and also take the water sample to your laboratory to confirm that the filtered water was potable. I had to call innumerable times to get him check my water using the TDS meter. The other promise of getting the water sample checked at their laboratory was duly declined.

He also promised to refund me the amount I had paid towards AMC of my existing Aquaguard within 3 days. Its over a month and a half, I have still not received my refund. I have called innumerable times, but in vain.

Why do I, as a customer, need to follow-up so vigorously ? Why do the sales people or their respective seniors give false promises which cannot be adhered to ?

Till the time the sale was made, I received several calls from the Sales team. What about the after-sales promises ? Who is responsible for that ? Why can't the company be clear about what can be delivered and what cannot be ? Why keep the customer in the dark ? How can I have my issues redressed ?

VERY BAD SERVICE. INSTRUMENT FAULTY. MR. AMIT SHUKLA IS A FRAUD PERSON.

Dear Sir
I purchased an aquagaurd RO water purifire on12.12.2009 and my customer ID is [protected] from Company's sales office at civic centre Jabalpur .
There were four free service coupans ,each worth Rs 250/-against which the company had to give free services at regular intervals. Even after repeated requests the company failed to give free service at regular intervals .Now after 9 months on repeated complaints service team inspected the purifier and informed that the membrane costing Rs.2350/-, has been damaged and requires replacement. Since this item is consumable therefore not covered under warantee and has to be purchased as a fresh.
My complaint is that the defects/damage developed in the membrane are due to the failuare of the company to regulary attend the purifire for free services during the above period. But the company is not entertaning my claim.
I conclude that this is intentionaly done by company (not to attend customer for free services) just to increase sell of Memrane casting Rs.2350/- and if it is not so, then they should proportionately reduce the cost comensating for the free services not offered to me in the past.
Saurabh Wathre
R65 ,Sarswati Sadan
Shakti Nagar Jabalpur (MP)

This is a compliant on Sales, customer service and Service engineers associated with Eureka Forbes Limited. A very sick, after sales service. I had recenlty purchased an Aquaguard purifier. Duing Sales the executive had mentioned about the product,and had also instructed that Rs 375 needs to be additionally for fixing a Stand for the purifier.
I had given instructions to deliver and install the product on a particular date before noon. Apparently they failed to note my requirements and I was forced to make follow up calls to get my product installed. I convinced my self and gave them another option to come on a different date for installation before morning along with the stand that needs to be fixed.

For the second time again, they failed to note my requirements and again i had to make numerous calls for follow up. Finally they came for installation, but had cut a sorry figure saying they had forgotten to brind the stand. However they had collect the money of rs 375 for the stand, and had committed that they would bring the stand the next day.

But then the next day, till noon (that is today) they failed to turn up again. I called up your call centre to know about the status. The executive was so un professional and doesnot even know the basis of how to speak to a customer. I have no words to explain how unprofessional and helpless the executive was.She finally asked me to call up another number , and said to call after two days, since the preceding days were holidays.

This is a clean example of taking the money from the customer and making him run to do follow up .

Sir ,

I have purchased a security system from your company a year back ,after that I had taken a AMC contract from your company thinking of a hassel free service but since september first week I had been complaining to your officer and being promised of compaint will be attended the same day ,still nothing has been done and my complaint has been registered only on 23.09.2010 and the numberv given is 0117 after reapetedly follow ups .
My address is B-307 sector 92 Noida and my contact no. is [protected]


Hoping for a quick response .

Amita khanna

Dear Sir / Madam,

I have purchased "AQUAGUARD TOTAL RO" on May 18, 2010 with one of representative with Receipt No:010755 respectively.As it was not working since 20 Days and i have lodged the complaint with Ref Number:59118141.

Till date nobody has turned up and every time i should call up and send the reminder to them to send the technician and also i have marked the mail thrice to [protected]@eurekaforbes.com i haven't received any kind of revert till date.

I request you to please help me in getting back my money.

Awaiting for your positive response.

Regards,
R.Kiran Kumar,
Hyderabad-R.K Puram,
Mobile Number:[protected].

I had a service contract for Eureka Forbes/water purifier-Nova from[protected] to[protected]. My contract receipt no. is 15342832. I paid a cheque of an amount Rs. 1890/-, no. 387079, dt. 6.5.2008 of PNB towards this contract. Service contract was given to franchaise of Eureka Forbes named, Sai Sankar Services, Chembur-Govandi Road, Mumbai. As per the contract terms and condition they have to clean the filter candles once in six months and...

We bought a Aquaguard RO sytem in our house at Miyapur cross roads two weeks back . For booking the RO system .. the guys called up daily and once we booked some person came and fixed it and the first time itself it did not work ... he said we need to booka complaint (WHY THE HECK WHEN IT DID NOT WORK AT THE FIRST INSTANCE ) but then we filed complaint and there was no repsonse for four days ... on the fifth day on out repeated calls .... they say they will fix the repaored one (why should we get it repaired when it did not work at all ? is it not the responsibility to get us a new one ?) we sais we won;t go with the reapring and theat we want a new one it again took them three days (all these after calling for about 10-15 times a day ) and then it worked for four days and again got spoiled and now again we filed a companit one week back and no one has turned up yet .....
IT IS ALSO TO WARN TO ONE AND ALL .... DON;T BUT AQUAGUARD RO SYSTEM ... It is a reallllllllllll worstttttttttttttttttttt thing you would be doing ... NO PROPER WAY OF TALKING WITH THE CUSTOMERS .... THEY ARE REALLYYYYYYYYY HORRIBLE ........

I have a Water purifier at home bought about 7 months back which is not working since last Thursday 23rd of September. First call was made to Eureka Service centre on the 24th Septmber. Since then only excuses are told and no one attended to the complaint.
Felix D'Souza

Dear Sir,

I have with me a "Compact" Water Purifier, make, Eureka Forbes, AMC was renewed for 2 years vide Receipt no 17817234 dated 13 June 2010.

I had requested first time for service in their helpline no 39883333 on 9 Sept 10,however request no could not be noted as there was disturbances in the line. As nobody turned up, I made a request again 17 Sept 2010 vide service request no. 59423866. Inspite of my repeated phone calls, and everytime I have been assured that services would be done on that day, but so far nobody turned up neither anybody contacted me. My phone call record with them can be checked as I spoke to them every 2/3 days. Atleast I rememver spoken to them on 18 th (3 times) when I was assured that the services would be definitely done by 5 P M. Failing to get any work done I also lodged a service request with their service provider "Sarthak Enterprises" on 22 Sept vide their request no 317 when I was assured that the services would be done by 25 Sept, nobody ever contacted so far. Today i.e. on 25 Sept I have spoke to Eureka Forbes in the no 39883333 for atleast four times, every time I am assured that the services would be done sometime they say by 5 P M and when I spoke to them at 5 P M they say it will be done by 8 p.m still I spoke at 8 p.m. they now say it will be done tomorrow when it is clear that tomorrow is a holiday being Sunday.

My request is as follows:
1) Can you pl take any lawful action against the firm for this harassment, I have with me necessary documents which I can submit
2) Can you take any action to debar them from business to create an example for such disservice
3) Can you make them pay for their defficiency.

Ofcourse going to consumer court is an option but being a common customer I cannot run after the Multinational.

Please help and Urgently

Merely with this complaint if they now provide me service that should not be the end of action as they have been behaving like this in the past also and everytime I had to run after them for 15/20 days before I get legitimate service.

So please do take some action and call for all document , phone call records from them and cancel their licence for business IMMEDIATELY so that others do not suffer.

Regards

Rini Goswami
298 Jagriti Enclave
First Floor
Delhi -110092
Mob: [protected]

Hi,

Aquasure company is not at all attending to its customers and is not giving proper service to its customers.
I have given it a request for my aquaguard not working about 5 days before but no body is responding.
I have got a ridiculous response from company s side.My request no is [protected].
I have dropped mail also at the company generic mail id.


Gaurav

I have booked my complain on dated 21/09/10 for not working of aquaguard to customer care centre but till concerned office is not attending my complain. Please do needful from your end.

Eureka Forbes is NOT the Company one can trust anymore. The number of complaints speak of how disgustingly unprofessional it has become. We have just purchased an expensive water purifier through a sales pitch from one of their sales and service people who promised prompt and speedy delivery and fitting. They made many phone calls to seal the sale, then followed promptly to deliver a product that looked tampered with, and immediately collected the cash payment with a promise that it would be fitted within half hour. No one arrived well after two/three hours and then none of the 4/5 people who so eagerly sold the product were reachable.
after endless calls to various helplines they claimed it would be fitted the following day!
The audacity of them to try and pass the buck and then refuse to do even the first and foremost service of fitting something they sold!!!!
Why is the company not being sued for such gross inefficiency? I have insisted they return my payment immediately and take their product back....and there is no response. one call to the helpline was answered and they said the job would be done tomorrow...but I AM NOT INTERESTED ANYMORE!!!!
I wish to also add that the consumer forum should do something seriously about this total lack of professional decency from an old name such as theirs so that other consumers dont waste their time, money and effort on such lousy companies who seem to have lost all their ethics.
would be grateful for a response.
Regards
Dr. Meenakshi Pande

My family has developed and irretation in the mouth. Doctor suggested due to water intake . There is no meter on the system that tells us the quality of water is below the standard. When it has reached we never know , we have to call the customer care to bring the instrument.

Now with all the problems we have become dependent on the product. Its a serious Business as we consume the water from the product. Though all the assurance is given while making the purchase. There no response from customer care.

I have requested for Service of my Aquasure Water Purifier. I had made the request two months back nobody turned up. Then I had started requesting starting 17th Sept 2010 till date 22nd Sept 2010 has turned up. Everytime the customer service says it has been escalated to higher managment.

I think we need the guys running the organisation should realise the business they are in and can lead to life time problems if there products are not rectified or added with features that cautions the customer. Every product that deals or will lead to health hazards should have indicators. Doesnt matter they charge more for it. Govt to enforce these instructions.

I never expected the service to be worst. Every time I call the customer care, they say the some technician would visit soon and hang up the call. After repeated complaints from past 4 days, none of the technician has turned up. If I have paid the annual maintenance, then I expect some service when required. This is the way they treat the customers who already fell prey on buying their product. They are mastered in selling the product only. I have decided to let my organization know about the service they provide so that my colleagues should think twice to buy any of their product.



My complaint no. is 59438151
Customer id. [protected]

Thanks & Regards,
Neel