Eureka Forbes Complaints & Reviews

Sir,

1. I had pruchased a Aquaguard Total RO Water Purification System on 26 Feb 2010 from our nearest dealer, KUSHAGRA TRADING CO, 5/70, Boora Walli Gali, Farrukhabad (Uttar Prasesh). But the RO Membrane of the subject product has not been working properly for last one month. I had informed the nearest dealer on telephonically. But no positive response from the said dealer has been given to me till date. This type of service has not been accepted by any customer. Services of the nearest dealer is not satisfactory.

2. You are requested to send representative from your company to repair the warter purify.

3. My address is as under :-

Shiv Coloney, Loco Raod,
Maseni, Fatehgarh
Farrukhabad (Uttar Pradesh)

4. An early action is highly requested.


With Regards,

Shri Umesh Chandra Pal
Phone No – [protected]

I have purchased an Aquaguard Total RO Reviva on 20th September 2009. It is still under warranty period. I have complained to the company for replacement of an adapter as it is not working on 16th August 2010.

But still they have not replaced it as they say that they do not have the required adapter. Since it is in the warranty period they are supposed to replace the part within 48 hours. Now i am purchasing drinking water from the market.

Please look into the matter and take necessary action.

We have purchased a Vaccum Cleaner of Eureka Forbes from Vijay Sales on 26th of April 2010,
Sales Invoice Number : 09 - GE04 - 10SICD2852
Model: Trendyst
Item Name : Eforbes V/C Trendyst
Chessi Number : 9050053
E Code : G41.

We are facing the problem since last 3 months, we were promised that we will get the Demo of this machine on the purchase but still we have not received any, when it was used Suction of the vaccum cleaner was not working and same was informed to Eureka Forbes Customer Care on 6th July 2010 and after several complaints and requests forcibily Technician came to my office but could not resolve the issue, he said within 2 days he will replace the Dust Bag, on the 2nd visit after 10 days he came with Dust bag saying that they dont have dust bags in stock, which was not acceptable, after replacing the dust bag it was found the problem were with the Motor, which proves that the Technician of company like Eureka is not Trained properly, then it was told to us that there is problem with motor and that needs to be replaced and said he will be back within 2 days along with the motor and again i've to make several request and complaints in order to replace the motor, on 3rd visit he came back saying that motor can not be replace here and he took away the Machine with him promising will be return on next day, now its around 15 days that person dint turn back.

We were asked to talk with Mr. Rohit Vedak (Service Manager) and we did the same many times, no proper revert received from them also.

I request you to please suggest me something to take this in legel way.

Thanks And Regards,
Sriniwas Akula,
Aadit Enterprises,
Dahisar Mumbai.
[protected].

Dear Sir,

We have registered a complain with the Eureka Forbes centre on the 16th August 2010 for the I NOVA aqua gard and the request ID is 83393699. It was suppose to get serviced within 2 working days, according to the call centre people.

Its been 5 days but the job is unattended. There are people who keeps calling from the Eureka Forbes office saying there will be somebody. When we call the Borivali office they refuse to give the Managers contact details. I have 8 different nos given but their offices which are of no use.

This is not the first time I'm facing the ' AFTER SALES SERVICES'. 3 years back I had a problem with my vaccum cleaner. 1 of the part was broken and they took 1 1/2 mths to replace it. This too happened after I called the Head office no which was directly available on their website. But this time they have changed the website and there is no contact details of their corporate office except of some SMILEY faces just to decorate the page.

Hope there is some action taken.

Warm regards
Barnali Nandan
barnali.[protected]@gmail.com

Dear Sir,
We have an AMC of 2 years from 29/03/2010 to 28/03/2012, for the aqua gold nova water purifier. A service was due on June 29, 2010 and till date nobody has turned up for the same despite reminders to your call center executives. The call center executives have been very prompt in telling that they understand my concern and would ensure that the service is done. Well, till date the service has not been done and all that is done is teleservice... If only teleservices could clean up the aqua guard!!!!!! Such poor service and you find some reason for not doing the duty. This is dereliction of duty and even after repeated reminders if no service is rendered, this amounts to gross negligence of the customer. If you cannot provide AMC, please do not offer this service at all. We can go back to the old fashioned way of water purification, without the hassels of any service.

Dear sir/madam,
we had purchased a eurekaforbes robocleanz on 31st march 2010.
Since last 3 months the above machine is not working properly.First its charger pin had come-off.After many calls an executive asked us to bring it to service centre or else we had to pay Rs.250 as service charges. When i said I am not paying a single paisa as it is under warranty and it is not mentioned in the warranty terms, and if I HAVE TO PAY i will sue them in consumer redressal forum, he came and took the machine. The same day evening he brought back the charger and machine.On observation I could see that the charging pin was stuck using super glue.After he brought back the machine , it has become too slow and does not clean at all.It just moves without doing any work.
Is this the quality of products and the quality of service we get from Eureka forbes, so called very consumer friendly company.If my machine is not replaced immediatly I am approaching the consumer forum. I have 3 advocates at home and it is not a big issue to go consumer forum.
I am calling up the Mysore branch manager Mr.ManojChalke every day and I am getting a non committal and non serious reply every day.
Customer code is:[protected]
If my query is not solved I will be forced to take drastic steps
regards
anand

--
LION ANAND KUMAR K S.,
LIONS DIST CHAIRMAN FOR ALTERNATIVE ENERGY LIONS DIST 324D1
lionsdist324d1.org
SRI INNOVATIONS,
house of innovative solar products
showroom:
359/1, kns bldg, sayaji rao road, agrahara,fort mohalla,
MYSORE-570004
H.O.
#4, KAVERIPATNAM MARKET,
GANDHI SQUARE ,
MYSORE-570001
http://www.ec21.com/srilkul
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srisolar.com
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Never buy any product of Eurekaforbes. They are the biggest cheater in terms of service which they are providing. All are making fool of public. I bought Ivorymodel water purifier of Eureka Forbes in the month of Jan. Following are the activities they are doing to do cheating with the public

1. After 3 days of bought the product one installation guy come to my home at that moment my wife was alone at home, after inspection of my kitchen he told all the thing is fine but due to good pressure of water one part need to be install at your tap and we also have cover for your water purifier. Any how he convince my wife and he took Rs. 150/-for small plastic part and cover….( Although good quality of fitting is provided by the company in the box, So I request you to all never trust the installation guy he want to make his money and pls. told him to install the machine what ever parts are provided by the company or else we will call your supervisor) and moreover that Damn guy planning to take the part which was provided by the company but my any how my wife managed to take it back from him.

2. Water purifier is working fine for 2 months but after 2 months my machine start indication of red light which is coming always we did all the things from the manual but nothing was happen. Even I have install the original fitting provided by the company but that red light is coming some time and at the end water is not coming. In this regard I have booked complaint at[protected] at around 8 am on 27/03/2010 that agent told me that on Monday your machine will be get repair he also gave me req no ([protected]). Monday past no one came…Tuesday no one…at last I have to bought Bisleri water can for Rs. 70 /-. At last I called damn sleeping people on Thursday same reply(we are sorry for inconvince our person will definite come to your home) No body come. At last that problem solved in the mid of April,10.

3. Again water purifier stops working on Jul 29, 10 and my complaint number was [protected]. Technician comes to my flat and open the same thrice and he changed the coil in the machine and said Now it will be Ok.

4. Now water is coming but some times the light is blinking together and we have to press the button so hard for water to come out and some times water did not come at all, In this regards I raised the complaint on 14th aug, 10 and my 4th complaint number is [protected]. Till now we are facing the problem.

Dear Consumer Complaint,
No one is listing us Infact I have written several review to the brand manager , Mr Siddhartha Singh on mouthshut.com and he promised to send the executive for this issue on 4th Aug, 10 but till now no one come and I also called at Vijay sales,
Borivali,
Eureka Forbes Borivali Number is[protected]Rohit)
[protected]Ganesh technican)
[protected]Borivali Eureka forbes Number)
Vijay sales[protected] Santi Lal(PRO for Eureka Forbes)
Vijay sales[protected] Borivali number

All of them cheated me including Mr Siddhatha Singh, He is the biggest lier, when I got problem in the month of April Mr. Rohit Promised to give new machine in future, while repairing the machine. Now I called him and he refusing me, that he don't said this words.

We are helpless after spending 6500 Rs VIJAY SALES BORIVALI AND EUREKA FORBES ARE CHEATER.

No one is listening us.

Pls. help us even we don’t know what type of water we are drinking, whether it is pure or not, Request you to kindly help us in terms of compensations and replace my faulty machine with new one.

Regards
Kapil

This is really upsetting and disappointing to talk about the services from Eureka Forbes water purifier in Mumbai, India.
Inspite of calling so many times to the customer support cell, nobody is bothered to send an appropriate service executive who knows about the product. Each time a new execuive is sent and when a new exec turns up a new fault is identified. There has been just a blame game
I'm really frustrated and just want to say one thing to all the people not to buy Eureka Forbes products anytime bcos their service is worst, pathetic beyond words.People are ver irresponsible from Eureka Forbes.

Sir/Madam,

With utter dejection and emrarresmant , I would like to intimate you that I had lodged a complaint to your service centre located at Serampore, Hooghly, West Bengal vide docket no 59089529 dated 13.08.2010 in respect of my Aquaguard Water Purifier, which was not functioning from last few weeks.

In this connection, it is to mention that my water purifier is under AMC with your Agency w.e.f. 17.05.2009 to 16.05.2011to the service centre at Serampore.

Since the complaint was lodged on 13.08.2010 to above mentioned service centre the official who had taken the complaint, told me that it would take 24 hours time to attend the complain by the technician to the residence of the complaint.

But it unfortunate to say that till today, 18.08.2010, nobody has bothered to attend my complaint during the periond from 14.08.2010 to 18.08.2010.

Hence it is very unusual on my part, that a genuine customer, who wants to have the service from your esteemed Agency at the time of distress, not getting the same due to neglegent action by some people of the agency.
I hope, your may kindly act upon the above issue, at the earliest so that genuine customet lile me and others may not loose hope on the service of your customer care cell.

Solicit an early and firm action in the said matter.

With thanks,

Sincerely yours,

Sukanta Bhattacharya,
Rishra Enclave, Flat No.5/J,
Block-3, 5th floor,
51.Dinen Bhattacharya Sarani,
PO: Morpukur, Rishra,
Distt. Hooghly,
Pni-712250
e-mail ID: eno.[protected]@gmail.com
b.[protected]@yahoo.com
dated 18.08.2010

DEAR SIR/MADAM,

CMP.NO.118204

WE HAD SEVERAL CONTACT FROM 11/08/2010 TO TILL DATE ON YOUR HELPLINE NO. AND CONTACT WITH AKANSHA/RAVI REGARDING RECTIFICATION/SERVICING OF OUR WATER PURE-FIRER. BUT TILL DATE THERE IS NO RESPONSE FROM YOU SIDE OR NO SERVICE ENGINEER WAS COME TO TILL DATE FOR RECTIFYING THE PROBLEM.

YOU ARE REQUESTED TO KINDLY LOOK INTO THE MATTER SERIOUSLY AND INFORM ASAP.

WE WILL NOT SATISFIED WITH YOUR AFTER SALE SERVICE.

REGARDS,
MANOJ PALIWAL
G-28, PANSHEEL GARDEN
SAROVER MARG, NAVEEN SHADHARA
DELHI-32
MOB: [protected]

Current Status:

Addressing the Most Unresponsive Team of M/s Eureka Forbes:

I am extremely FedUp of following with the Customer Care Team.

1.. I have filled up the Service Request online.
2. I have filed complaints at your helpline Nos. on 6th Aug, '10 (ref: Complaint # 0608201)
3. I have called Ms. Ruchi @ 30780850 on Wednesday 11th Aug, '08, and she confirmed non receipt of the complaint from the helpline
4. I have called Mr. Bali @ [protected], whose never picks up his mobile.
5. I have called Mumbai Off.[protected], who refused to give Tel. Numbers of Mumbai Off.
6. I have called the Service Engineer, who visited on 12th, Aug, '10, who was asked to visit at 4 pm, after I took half day leave from office to attend him after I received his call, but he never turned up again and on calling him at 4:30 pm, he stated he is visiting another place and will visit next morning. Next Mor, on calling him and requesting him, he visited just to mention that some part was worn out due to Manufacturing Defect. He said he will get the part replaced next day mor (14th, Aug, '10).

I am left with 1 Non-Working New Machine installed only 1 month ago, with Manufacturing Defect. After 10 days of Follow-Up, 37 Calls, 2 Mails, 1 and Half Day Leave, I am sorry to state that I am 1 Harrassed and Frustrated Consumer.

I was assured of Service within 24 Hours, by the Sales Rep, which is why I have chosen to buy your Product, but the Myth of absolute Unresponsiveness and Careless Attitude of the Organisation has come to light in just 1 month of Association with your Brand.

I would not restrain myself from taking a Legal Course and highlighting this case, if Immediate Attention is not taken to my case.

Regards,
V. K. Sharma,
[protected]/ [protected]/ [protected]/ [protected]



--- On Thu, 12/8/10, Vinod Sharma <vinod_kumar.[protected]@yahoo.in> wrote:


From: Vinod Sharma <vinod_kumar.[protected]@yahoo.in>
Subject:
To: [protected]@eurekaforbes.com
Cc: [protected]@yahoomail.com
Date: Thursday, 12 August, 2010, 5:14 AM


Sir,

It is a matter of shame that a Company of such a high repute is not able to take care of their customers.

I purchased Aqua Guard Model Infinity on 6th July, 2010 and it stopped working on 5th August, 2010 i.e. has not worked even for one month. Had lodged complaint with your customer service -COMPLAINT NO. 0608201 DATED 6TH AUG'10. But regret that after calling your customer service centre daily no action has been taken till date.

Further I was given the telephone number of Ms. Ruchi of your Dwarka Office and again it is a matter of deep regret she is never available on phone. For the whole day someone is picking up the phone and never connecting to Ms. Ruchi on one plea or the other and after 1700 hrs I am told that the office has been closed and the complaint will be attended next day after Ms. Ruchi is available in the office and that next day has not come till today.

Further I was given a mobile number [protected] of Mr. Bali saying that he is the Northern Regional Head for Service but this bugger is never picking up the phone.

I am writing this mail to you to take immediate action to get my water purifier rectified otherwise I will be left with no other alternative but to move to the Consumer court for supply defective equipment and not attending the complaint knowing that the equipment is faulty and cannot be repaired.

Awaiting your reply,

V.K. SHARMA
[protected]

One Mr. Sachin Rathore salesman of Eureka forbes came to me his mobile no. is [protected] alongwith one more salesman. to sell aquaguard, he forced me to buy the aquaguard and told that only give advance and i will deliver the machine to u and thereafter u will give me the balance amount,. he started filling the form he took a cheque of Rs. 1000 from me dated 16 july 2010 i gave him this cheque on 11 july and told him that don't deposit this cheque until i confirm u, and ask me before depositing this cheque. he didn't ask anything he took the cheque and flew away. i called him on[protected] on his mobile that please don't deposit this cheque bcoz i am not interested in buying the aquaguard and so plese return my cheque. but he by cheating me, deposited the cheque on[protected] in equreka forbe a/c this cheque got cleared on[protected], the cheque was dated[protected] but the company deposited this cheque in the bank one day before on[protected] and it got cleared on[protected]. one company official had also called on me on[protected] on my mobile and asked whether i am interested in buying aquaguard but i told that i am not interested, even though company deposited the cheque.
till now company has not refunded me the deposit,
their salesman are good cheater and in life alway be aware they speak very sweetly with u until ur cheque is passed and they don't know u after ur cheque is passed,
the company gets signed delivery memo from u in advance, so one must be aware of it, they take sign on many places, a normal man doesn't read these, when i read the form then i told that when u have not delivered me the machine then why i should sign this form, bcoz on this printer form it was written that the machine has been delivered to the buyer from the depot. so even i[censored] do not receive the machine u can't claim that u have not received the machine.
after selling they take a.m.c contract ranging 1000 to 2000 per year etc. and cheat in this also. they say we shall come as many time u will need but they dont come and they say that we will come within 6 months minumum to change the candle but they come just after 1 year when amc expires, they come only to charge the a.m.c it means u will have to use the same candle for one year and they advise to change the candle within a 6 months , it means they are giving us impurified water by using the same candle for one year, but charging for 2 candle at least and giving only one candle during the year, thier product are not availble in the local market , u have to purchase it only from them and they force to take the a.m.c.

there is no need to drink such a water which may disturb ur mind, the company is cheating us, we must buy very cheap product of water purifier or we should use only cotton clothes to purify the water or we should use phitakari which is available on kirana shop, but alway try to save urself from eureka forbes.

Water purifier Aquagard Noval - AMC taken for the two year period from 29/08/08 to 28/08/09. Even after repeated request for service as per the contract no replacment or cervice given. Very poor responce from incharge & service personals.

We have cantacted Bellary office. One of the complaint no - 342, Person cantacted mr. Pradeep, ph. no [protected].

I have complained through helpline no. 39883333 but no use no one is yet turned up even after 5-6 complaints every one is only giving assurance for services if eureka forbs is unable to provide complete why it advertising the product through there sales persons.

I have marked that they are just kin in selling the product rather than earning name.

concern with money useless company & its staff

My Name is Vikram. I have been a very old and loyal customer of Eureka Forbes. I bought an Aquaguard Total Sensa water purifier unit in March 2010. The sales person (Mr. Ajit Mishra) came to our house with the product and gave us a demo of the unit. After which we decided to buy it but we asked for some discount on the price for the model which was Rs. 17,900. Mr. Ajit Mishra said that he wouldnt be able to give any discount on it. So we asked for some complimentary product like a Kitchen platform stand with the Total Sensa water purifier. Mr. Ajit Mishra offered us to give that as a complimentary product. On this promise and commitment of the sales person we bought the unit.

But Mr Ajit Mishra never came back to us. He never gave us the kitchen platform stand that he had promised to us. I called him up a few times he said that he will come in a couple of days but he still never came. Couple of months already passed by like this.

I was upset about it and spoke to the Manager (Mr. Rajendra Singh Sankhla. Email:
[protected]@eurekaforbes.co.in ). This address of his office is:

Eureka Forbes
Plot No. Z-4, Shree Gangeshwar Dham Buiding.
Zone - 1 . M.P. Nagar- 462011
Madhya Pradesh
Phone:[protected], 3017437, 3017438


Mr Sankhla heard the issue and conducted a conference call with me and the sales person (Mr Ajit Mishra) and asked Mr Ajit Mishra to deliver the kitchen platform stand since he had committed it.

But again days passed by and still I didnt hear from the Sales person. I then wrote to the Eureka Forbes head office. I didnt get a response from them.

And by now, I am very upset. Eureka Forbes call themselves "Your Friend For Life." But they are least bothered about their customers. There was no courteous calls or feedbacks/follow ups from the Eureka Forbes company.

Now we feel that the sales person has cheated us. He made a committed at the time of sale and when we already bought the unit he just didnt keep up to his promise and just ignored us completely. Now when ever I call up at the Eureka Forbes office here to talk about the issue people talk very rudely to us.

This has been a very bad experience with Eureka Forbes. And we as old and loyal customers have been very hurt by this issue and the way the company people are handling it.

I wanted to make a complaint on this forum hoping that I would get some sort of a response.

Now all we can do is expect some sort of a response from Eureka Forbes representative.

From
Vikram Singh
[protected]@yahoo.com

I am very old customer of Eureka Forbes Aquaguard. Today I had very bad Experience.
I have having Eureka Forbe's Aquaguard Classic Model. I wanted to re-install it in my new home.
A guy visited my home, when asked he said I am from "Eureka Forbes", I asked him 3-4 times are you from Eureka Forbes of franchisee or AMU, every time he said "Eureka Forbes".
I told him, I need re-installation and a Aquaguard tap to be fitted.
For Tap he said Rs 360/- and for re-installation he said charges will be rs 250/-, I said only 4 screws, why so much, he said then get it done your self. So I called plumber of my apartment.
As soon my plumber came in, behavior of Services person changed, he started talking bluntly, and he stopped servicing of machine also.
He said, he will leave. I asked him to wait, once plumber put in 4 screws he can continue his work.
I told him to put the tap and give bill, he bluntly refused, said because I am not taking his service for re-installation, he will not give bill for tap.
I got doubt, because a company employee will never say so. I asked him for his ID, but he was not showing, then on insisting he showed the ID, and then I found he is not from Eureka forbes, he is from some company doing AMU for eureka.

I took snap of person and his id card. I have also taken his manager's name & mobile number (Name : Samsun, Mobile : [protected])
Two mistakes he has done
1. Telling wrong Identity and not showing card.
2. Not giving bill for sale he wanted to do ...

Please see attached snap of person and his id card.

I'm a resident of trikuta nagar Jammu and I have purchased an Aquaguard compact a product of Eureka forbes in Feb 1 2010 .The first free service of the product was due on 1st august 2010 but due to repeated reminders and several complaints no one from the respected service center is ready to visit our residence which is just few kms away from their service center, i have called them again and again but the concerned person there is only giving excuses , before the purchase of the said product i was assured that every care of the service would be taken and the concerned person would himself visit the residence before due date but no such thing has happened infact they have failed to come even when reminded, now i'm forced to go to the consumer court against the company and the concerned person, i only wish to write this mail to state the pathetic service and quality the company is providing, i'll never use any Eureka forbes product nor advise anyone .

Another occaassion of Eureka Forbes miscaariage

Hi,

My complain no is 83305115, since 2nd AUG- now being last 4 days executive not turned up to rectify the defect.

I had purchased Aquaguard Classic Model of Eureka Forbes (Product Sl. No.
M[protected] on 5th May 2010 from their Dhansar office at Dhanbad.
A challan for the receipt was given by the representative who informed that original bill be sent by their Mumbai H.O. by courier.

Even after passage of three months the bill is yet to be received. On contacting the local branch they informed to look into the matter but in vain. I sent three emails to them but but no response was available.My complain seems to have fallen on deaf ears.

How can I get the matter resolved at the earliest?

D.K.Trivedi

I have been cheated by the Eureka Forbes authorised representative. When he gave demonstration for Protec Plus Aquaguard Water purifier, he assured that services will be done within a day. Then we bought the product. On the day one, outlet water get spilled over the entire machine and on the floor because the hole in the outlet pipe is in inclined position. Sales rep Mr.Pandiyan and Area Manager Mr.Afrose assured that the tape will be replaced within two days. But they have not turned up till today. For the past one month, we are using only tumblers to get water from the unit. Such a very very worst customer care from the reputed organisation. I made more than fifty calls to the reps, area manager and Trichy office. They have not provided the complaint number also.