Eureka Forbes Complaints & Reviews

hello sir,
this is shekharbabu from donimalai township, bellary dist,karnataka. I recently purchased water purifier , that is not working properly and i call them but their response is not well. I was attacked by wiral fever . please take actoin on them....

I have a Aquaguard iNova. This was bought more than 4 years back. I have AMC on this product. I have registered a complaint more than a month back and am still waiting for the service technician to turn up.

The service in Chennai is very poor from Eureka Forbes. I am saying this as this is not the first time I have faced this problem with the AMC.

Please do not go for EF products, especially in Chennai, as they...

The RO+UV power boil model is not working for more than 2 weeks and the complaint (telephone) I have given long back is not considered at all. Today I have given complaint again to Mr.Jaishankar, Comp. No.56276038. He informs that the service persons will come tomorrow not today. I really regret for buying AQUA product. My 2 months old complaint on the same product also still pending no one turned up till date. The phone customer care personnels...

Dear Sir,

We have Purchased your Aquq Guard Reviva Sr No. [protected] vide invoice no. [protected] dated 27/7/09, no any other documents provided by your representative and till date machine is not commissioned. At the time of delivery of machine Mr. Pawan Kumar from your Muzaffarpur Office give us only Pro-Forma Invoice and nothing else nor given instruction regarding operating of machine. Before 10 days the drinking...

The said item was purchased on 31.03.08 and during entire warranty period no servicing was done. As per warranty terms, two servicing was free.

Today when I called Euro help line and asking for AMC contract of the said item, priya, the representative was told that the charges are Rs 1000 for 1 year and delivery of this contract to my residance is Rs 250.

When I procured the item, Representative of Eureka Forbes...

hello ,
I have copmlained about the machine but since a month i did not get any reply or action from company . the pump doesnt work in mchine , i comlpained so many time and finaly a person came and check and said the pump doesnt work so i have to wait until the new pump doeant come from the company . i am still waiting



Kantibhai thaker
Rajkot (gujarat)
[protected]...

Requested their call centre on 23rd Oct,2009 to send someone to re-install our aqua flo as we moved home and also to get a fresh AMC contract. No one turns up and had to Remind them on 11th nov and the next day they send some person called DATTA without any ID who insist that he can service the machine and the installation can be done later. (a joke) call them again on the 23rd Nov 09. and spaeak to a callous RAJ at their call centre who...

I have procured an Eureka Forbes Aquaguard Total Infinity brand Water purifier. I first saw this at a consumer fair held at Salt Lake Stadium, and the representative at the fair informed me that I would get a surprise gift if I book the water purifier. He also informed me that he would be able to send his representative to my residence, who could take my booking. I gave my address and as said the representative arrived. When I asked him regarding...

Eureka Forbes has been seen to be providing increasingly abysmal customer service. The company is also completely apathetic towards customer experience. Too many customers have suffered and it is time the company righted itself. We are initiating action to make this company aware of its responsibilities. If you have had a bad experience with this company write to [protected]@yahoo.com....

I had given complaint for routine servicing of aquaguard inova total model on 12th-Nov-09.But till now no body has attended the complaint.During selling your agent gives call at every 6 hrs,but during servicing nobody attends the complaint even in 6 days.If this is your policy then it is ridiculous.It is better to stop provide servicing.

This is the story of Bellary Distict ( Karnataka) servicing center....

Hi,
I have been a customer of Aquaguard since they had launched their very 1st model of water purifier.
In 2007 I had changed the machine & bought Aquasure Ivory model form a vendore at Borivali west Mumbai-92.

The machine started giving problem within warranty period itself. Now its has breakdown again.
I have registered a complaint with at the helpline no. [protected] on 7th October 2009 bearing complaint...

Kind Attention: General Manager, Service
Eureka Forbes( Water Purifier)

Dear Sir,

My Total RO is giving more TDS that the specific limit:

1: Input water TDS: 426

2: Output water TDS: 330


I have contacted to RM/AM Kanpur but no corrective action so far.

There are repeatedly problems in my RO system. We are getting very performance from...

I am having water purifier model Aquaguard Classic. Three months ago at the time regular service the engineer told that there is a need to replace the Chambers of water purfiers so complaint the service centre immidiately. I contacted around 20 times to the service centre (RAM NAGAR DELHI-110051) and also lodged many complaints to central complaint help line but nothing moved. Finally the local service centre lady told me," sir,...

On 03 Nov 09 i bought a RO plant .Since then the output of water has the very less TDs value (i.e 24 PPM and the water taste is not sumptous.I made several call to the service representive but he simply vanished with the cheque leaving no trace of him.Past four days we are trying to call him but to utmost unprofessionalism he doesn't even bother to receive our calls....

i had purchased a acquvaguard water purifier and had AMC for two years every six months carbon has to be changed i phoned to the company for changing the carbon but the company is not responding after a lapse of one year the service was very wrost. 3/247 gopala krishna colony, krishnagiri - 63 5001 cell No.[protected]...

I have lodged a complaint no 82080307 on 26 Oct 2009 on company's Toll No 3988 3333 for refund of AMC amount paid for old waterpurifier which was later on exchanged with GOLD NOVA new purifier.I was advised that the same shall be adjusted against new purifier AMC but for that separate payment of Rs 1450 was made by me and I was informed that Rs 1000 will be refunded independently....

Location: Jamshedpur. Address: K3-118,Telco Colony. Pin-831004

I have a AMC on my aquaguard. It is due for renewal this month and I had called Eureka Forbes representative for this renewal purpose. A person came but neither did he renew the AMC nor did he do the complete servicing of the aquaguard. He said that PCB was defective and needs to be changed. Please make a seperate complaint. Meanwhile he opened the power connection...

We purchased Aquasure Platinum in Aug 2009, thinking that it is good company and we will have hasslefree service. But within 2 months products failed and stopped working. For lastt 2 weeks we are spending 150 every day just to get bisleri bottle thinking product will be repaired today.
Everytime we call customer service, standard answer is that person will be their by evening. And when somebody show up after 13 days he can not repair...

...
i had buy a water purifier/aquaguard from gwalior(MP).. with this address- Sunil Kumar, BM 511Deen Dayal Nagar Gwalior. but now i sifted in Etawah (UP) address- manoj kumar vivek vihar colony, desarmahu road. Phone no.[protected] and i want to change my address for home service of water purifier.. so dear please submit my complain. and plz come soon anyone at my home for doing service of water purifier......

WE HAVE PURCHASED ONE AQUAGUARD I - NOVO WATER FILTER CUM PURIFIER VIDE INVOICE # 11267 DTD 19/10/2004. UNIT SERIAL # 2022874 WE HAVE GIVING AMC REGULARLY TILL DATE. OUR M/C IS UNDER AMC. PAID LASTELY FOR 2 YEARS.

WE HAVE COMPLAINED ENGINER ATTENDED BUT THE JOB WAS INCOMPLETE. HE SAID SOME PART IS NOT AVAILABLE. ONCE IT IS AVAILABLE WE WILL CHANGE IT 2 WEEKS AGO. TILL DATE NO RESPONSE.

PLEASE HELP US. ASK TO...