Eureka Forbes Complaints & Reviews

Dear sir/Madam,
this is regarding my old complaints only,
mistakely I have given order to purchase eureka forbes water purifier, I had given the credit details and verbal instruction to take payment after 19t but they had taken payment before due to this i wanted to dicontinue my order but till the date they have not returned me my money.
transaction happend on: 17/11/2009 VT093220053000140000382 EUREKA FORBES LTD BANGALORE...

We have an aquaguard water purifier. The machine does not work. The service mechanic attended twice after several days of delay each time and every time left without doing a satisfactory job.

The company has no control over the call centre or the service department. It has not been able to monitor how these two wings coordinate. With the result the cutomer suffers.

P B Ramesh ( [protected]@yahoo.in)...

I purchased one Aquaguard Infinity machine from the Salesman[protected], on 9/1/10
on his persuasion after measuring the TDS of the water which was found to be over 650.

The Salesman informed that the said machine can work upto 1000 TDS. Moreover, if
it was purchased by 9/1/10, Company would provide free service charge for whole life.

As such the machine was taken on 9/1/10 by giving a cheque dated...

I have purchased a Aqua guard "classic" from M/S.Eureka Forbes Ltd,order cum
receipt no.[protected] dated-22/02/10.I received it from customer sales specialist
code no.9024341 at varanasi.But till now the company does not issue life time service paper to me.Frequently I request for the paper. The company does not give any response....

I purchased an Aqua guard product last year,e-boiling water purifier for my house.
Since one month after the purchase I have been having leakage problems.The first time the complaint was attended to after a few calls and two days.
This time though after having complained many several times to the customer care,local office and customer care head of the concerned are -A Mr Lalit,I was told he will get back in 5 min.Its been two...

I have purchased a Water Purification system (Aquaguard Reviva) for Rs.9990/- on 20/08/2009 from your Div.Sales Office,Bhagalpur.Since then very often I have to lodge complain about the performance of the system.It is not working properly from very begining.some times intake of water is jammed,sometime exhaust pipe is not working,the taste of water is like raw water.some times other electrical problem etc.presently I have booked complain...

I bought a Eureka Forbes vacuum cleaner (Trendy-Steel) on 1st January 2009 from Vivek Limited (Tambaram branch, Chennai). The sales person Miss. Maha, had mentioned at the time of sales that they provide the best service to the customer and if any problem we can even give the complaint at Viveks itself and thy would take care.
A person came for the demo and found that the Automatic cord winder was winding while using. So we called...

I purchased this unit on 01.01.2010 and was installed the same on 03.03.2010 by the company. Very next day the water started dripping from one of the connectors of the filter-candle which was reported to the company executive Mr. Atul Chauhan. He did try to get the problem solved but could not succeed. The matter has since then been being reported to him but nothing has yet been done.

I ultimately found its local authority...

I PURCHASED AQUASURE 25 LTR. ON[protected] FROM SHIVA MARKETTING MAYUR VIHAR PHASE 1 &THERE WAS NO CLEANING PUMP IN THE BOX. CARTIGE WERE SUPPLIED 18 LTR CARTIGE. I COMPLAINT TO THE SHOPKEEPER, HE SAID CHALEGA BUT FOR PUMP CONTACT COMPANY. I CONTACTED M.R.ELECTRONICS (AQUA FORBES COMPLAINT CENTRE) SHAKARPUR DELHI & ASKED HIM TO SUPPLY NEW CARTIGES HE SUPPLIED CARTIGES OF 18LTR AGAIN FOR Rs 399.& CAME WITHOUT PUMP.

IF...

I am kanthakumar([protected]) residing in Chennai. I have purchased Euroclean Vacuum Cleaner Wet and Dry model from Eureka Forbes on Sep 2008. The product cost is around Rs.10,000. While marketing the product, the sales guy told that the motor is very efficient and it is proven with high durablity. I used the machine regularly (weekends). After one and half year o[censored]sing the machine, the motor is giving more sound. I went to their Customer...

We had taken AMC for our R.O water purifier (Aquaguard Reviva smart) with a Authorized service centre
of Eureka Forbes naming Mr.sunil bhardwaj (Phone no.[protected])from 19/05/09-18/5/10.The Amount taken was Rs.2850/-.Our receipt No.45,Invoice no.70045649.Since the AMC is taken they have visited
only twice that also with repeated reminders.Our visit is due for Jan,10 but they have not visited till now(10/3/10).This is a total...

Sir,

For health reason I had purchase water purifier from Eureka Forbs ( model : Designa) and made service contract for three years.Contract will end on 31 Dec 2010.
As per service contract service will be provided by Eureka Forbes as required also water filter candle will be changed after every year BUT till dt candle was never changed.

Regards,
Ashish Khot...

It is with regret that I am registering this complaint about the Sensa SMP aquagaurd product (Cust ID no- [protected]) that I bought on 8th of January this year after a lot of deliberation. The sales person Mr SenthilKumar ([protected]) convinced us that this appliance is based on an extremely advanced and reliable technology for obtaining not only absolutely pure but also perfect mineral RO water. But ever since the gadget has been installed...

I am not sure if anyone else has faced this problem before.

I recently purchased an Aquaguard Total Sensa with SMP+ 10 days ago in Chennai. When the service engineer came for the installation, he found that the auto cut off is not working and the unit needs to be replaces. I was delivered another new unit next day and the service engineer completed the installation. Within hours of installation there were leaks near to the...

I bought eureka forbes Vijay model from Big Bazaar, Thane on[protected].Right from the first day the complaint started. The flow of water was so weak that it took almost 10 min to fill a glass.Then some charcoal like particles started coming out of the purifier after which the flow completely stopped.When we complained a guy named Sanjay told straightaway that what I was lying.When I contacted his boss Mahesh, he sent over a Mr.Pandey who...

Dear All,
Dont buy Eureka Forbes products. Their after sales service is worst. I am having problems with iNOVA water purifier. The product is under AMC. The service engineer visited and reported that there is problem in PCB. He told me he is not able to get it from service dept so he asked to call the office for the PCB. 5 days are over and nothing has happened despite of repeated phone calls.
They are always...

We were bought a water purifier of aquagaurd one year ago. now there are particles coming in water and taste of water not good..we have already ask Bhubaneswar office(from where purchased) to send service man for repairing.But they sent us a service man of balangir who wants warenty card,we have no warenty card because our company purchased more than 7/8 water purifier at a time and we have only purchase order receipt.
so plz solve....

I purchased a Euroclean Wet and Dry Vacuum Cleaner from your company in the month - August, 2008.

on 16th February, 2010, I had given a complaint to Eureka Forbes Consumer Care Center to have my Euroclean Wet and Dry Vacuum Cleaner repaired. After a week of my compliant and repeated reminders, the Company's representatives inspected my Vaccum Cleaner and verbally informed me that there was a fault in the motor of the...

I HAVE PURCHASED VACCUME CLEANER FROM M/S. SHARANG SALES,KOTDWARA PAURI GARHWAL ON 01 DEC2009. WITHIN TWO WEEKS ITS CABLE ROLLBACK SYSTEM STOPPED WORING. I INFORMED THIS TO SHARANG SALES. HE HAS TAKEN IT FOR REPAIR IN DEC MONTH ITSELF.

SINCE THEN NOTHING WAS DONE ON THIS PRODUCT. ALSO AS PER HIS INFORMATION ASSEMBLY OF PRODUCT SENT TO THE COMPANY. NOW HE IS DAILY INFORM ME THAT YOU CONTACT TO THE COMPANY.

SHARNG...

Salesman of the company Mr.Ram Jatan Yadav, from Local Sales office at 111,A/3,Ashok Nagar,Near Gumti Gurudwara, Kanpur-12 (Tel.[protected] has quoted price for REVIVA R.O. TOTAL model of water purifier @ Rs.13500/- & got the same installed at my residence on 04.02.2010 receiving payment of Rs.10000/- through DD on Corporation Bank,Kanpur and exchange value of old water @Rs.3500/- (under buy back arrangement). Later I came to know that...