Eureka Forbes Complaints & Reviews

I think the aquaguard servicepeople are not very genuine. The same machine I bought on Feb 2009. Till last week it was working fine. One service person from aquaguard came home and he told its free service and cleaned the purifier. afterwards it stopped working. yesterday I called that guy again and now he wants to charge me 1800 rs for the ac-dc adapter and 250 as fitting charge for the same.I didnt had any other go so I agreed to them and then they tried to fit an old adapter and told me it doesnt carry any warranty and if it goes next week also again I have to shed another 1800+250rs. Horrible. So I told them not to change the adapter and threw the product in the thrash.

U r lucky that they charged u only 1200rs !!!

Eureka Forbes — delay of 2 months in refund of money on cancellation of booked aquaguard

I had ordered for an aquaguard [water purifier] from Eureka forbes for my mother assuming that her aquaguard has become old. But it was quite new and so she said I don't need it. So, within an hour I had cancelled the order. While, ordering I had paid a cheque of rupees 8950/- to the sales person. Today its been one and half month, but I have not got my money back.
Everyday Eureka forbes employees are giving me different reasons for the delay. Please tell me what do I do?

We have two aquagard units under your CMC in our Blood bank of Govt.Medical College & Hamidia Hospital, Bhopal (M.P.).One of the units is out of order since last one month.Inspite of repeated telephonic requests, your agency had failed to get the unit working.Please take necessary steps to get it repaired or otherwise advise that whether I should approach the consumer forum.
Dr.U.M.Sharma
Blood Bank Officer I/c
Mob.[protected]

Eureka Forbes / Aquasure Water Purifier — Bad Service

Recently I purchased one Aqua Sure Water Purifier from a DSA of Eureka Forbes. On installation, I realised that one of the part is faulty, when I contacted the DSA, they simply ignored my complaint. I suggest all readers, not to buy any products from any DSA, until and unless you are very sure about after sales service from them, because in such cases, OEM may also trun reluctant.

Eureka Forbes - Aquasure Water Filter — Useless product by Eureka Forbes!

I have bought an Aquasure Water Purifier 10 months back. Till date we were unable to use it as it does not filter the water as they promise. After cleaning of catridge, each and every time it becomes a headache for me. I have been requesting Eureka Forbes dealer many times. But no response.

I have purchased Aqua sure Water filter in July 2008 from M/s Uneversal solution, since the begining the filter is giving so many problems. Few days back we got new problem i.e.water is leaking from the top container and the same is informed & compalint lodged with universal solutions. So far they have not taken any steps.

Eureka Forbes RO Water Purifier — Pathetic Service

Hi,

I have Purchased a Eureka Forbes RO system, worth Rs. 10, 000 on 28th of Jan 09, The system stopped functioning on th 15th of Arpil 09 and there after I made several calls to the Customer Care, service Center, Service Engineer as well as the Sales Guy but without any effect.
I have once logged a call with the complaint number of 81253992 on 25th of April so that some one hears me this time but all the effors made are in Vain.

Is there any away I can get acrross to some management person and understand why I customer is harrased like this?

Eureka Forbes — RO water purifier not working

Dear Sir,

I had submitted a Complain to you on Aqua Sure ( Aqua Guard ) non-electric product, dated 16th May 2009 evening around 4:00 PM .
The product was purchased on 17/04/2009 my complaint no. is 172 it is with chandigarh head office of auqa gard, Its not even a month the it started giving problem 4 times, This company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a waste . I did not get any reply on this. Neither my problem has been solved . Please look into this and help in resolving .


Thank you

Sukhraj Sandhu

# 1118 sec 70
Ground Floor
Mohali
Punjab

(Mobile) [protected]

Eureka Forbes RO Water Purifier — RO Water Purifier is very bad product

Hi,

We have drinking water problem in our locality due to very high TDS o[censored]nder ground water. We have to buy water for drinking, cooking and all that.

Last month a sales boy named Palash Das from Eureka Forbes came to our home and suggested to buy Total RO purifier from Eureka Forbes. I was reluctant to buy the product as I was not sure about the ability of purifier. He convinced me to buy the product in one condition that if the purifier fails then he will take away the purifier and also said the he will take the money only if I am satisfied with the product. He installed the product on 9th August and did not show us the quality of purified water with TDS meter. Just installing the product he ran away saying that he has another product to install in remote place. After that I tested the water, it was not worth of drink as test was very salted. I informed him, he came on next week with a TDS meter. I saw that TDS of purified water is high, hence I refused to take the purifier. He said that this problem will be solved by a Technical Expert. After that long time passed, neither we could see a Technical Expert nor him. In the mean time, on 16th August the purifier stopped functioning. Previously it was at least giving satled water, after 16th August no water is coming from the purifier. At last on 6th September Palash came with a Technical Person and then did some war with the purifier and were able to start that. They also replaced the RO membrane, after which taste of the purified water slightly changed. On that day itself, after 1 hour of their departure, purifier stopped working.

I am very distressingly saying that I am not at all happy with the product. Please get that defective item removed from my home.

Regards,
Subinoy Das

I registered complaint on 5.03.2010.till date no one attended it.i am really dissatisfied with your service

Eureka Forbes RO Water Purifier — delivered an used machine instead of new one

Eureka forbes ltd is trying to cheat us by giving an used RO water purifier instead of a new one. There was no proper seal for the package and the machine was wet inside and dusty outside. After paying the full amount by cash advance and post dated cheques why customers like me have to face such cheap tricks played by the people working for Eureka forbes?

No service provide under AMC by Lucknow service centre

My water filter is under AMC ON 17.10.2013 for 3 years at Lucknow.My Customer code is [protected]. No service provided last 5 days by Pushpanjali Enterprises-your Lucknow service centre after calling again and again.

I bought an Aquaguard RO Total Reviva water purifier one year ago. From the very first day the purifier started giving problem. When it was installed by the mechanic he checked and told it is working satisfactorily. The truth is that he bluffed me. He was knowing that the machine he installed is defective. The reason is simple as an RO purifier is supposed to drain the waste water when the tank gets filled up with the purified water. This in my case was not at all happening. I had no idea of this and so I could not insist on the point that he is wrong. After repeated complaints when the mechanic came and attended the fault he simply removed the RO filter and replaced it with a substandard TDS filter. After lot of struggle I called the eureka Forbes engineer again. He then damaged the flash knob and finally installed the right RO filter. I asked the engineer that since that knob is an integral part of the purifier you can not change the knob. So please replace this faulty machine. He said that he can not do that. Since then I tried a lot to report this matter to the higher authorities but at last I got fed up and my purifier now has become useless. Now at the end of one year Mr RK Ganguly VIce President Customer Service has written a letter to me asking for Annual Service Contract. He is not aware of the fact the staffs working under him are not in his control. He is not aware of the fact that once a Eureka Forbes product is sold, a customer is forced to think of disposing it. He is not aware of the fact that Eureka Forbes have employed the most incompetent engineers and technicians. In this regard I want to say Mr Ganguly that I am sorry from the bottom of my heart. The reason is if I respond to him positively definitely I will be taken for a ride by his staffs. He is not aware how I suffered for one year with the water purifier. At present it can only be used as a dustbin the cost of which is Rs 10000/-. Now if he ask me to spend Rs 1000/- more and get that dustbin repaired by his hopeless staffs, I do not have any valid reason to believe him. Eureka Forbes has lost faith of Indians.

I am really fed off with the service given by Eureka Forbes. It is totally not working . when I am trying to contact service person (Deepak) who is in Bangalore, he is clearly telling me to go for Consumer court we will finally not give any service . So i[censored] people are not responding for this complaint then we will put case in a consumer court and we will put same in news paper also.

R.O.Water purifier — working of product is not satisfactory

respected sir / mam
I m J.V. TIKALKAR from indore dist-mhow is not satisfied after purchasing r.o water purifier. as d product is not working properly . I hav called many a times to the manager but he is not taking it seriously nd give excuses many a times, i request you to please make my problem solve as soon as possible.

Eureka Forbes RO Water Purifier — Warranty/maintenance contract for two years

How could such a famed company become so cheap and cheating? Squeezing money in the veil of service contract for two years and nobody giving service for more than 6 months!Too bad.Please everybody,think hundred times before buying any Eureka Forbes.I am moving to courts.
M.Soman.902,Maya Heights,
Patturakkal,TCR.

Eureka forbes Water Purifier — misrepresentation of facts; false promises

my aqua guard stopped functioning on 13.2.08. I complained to their helpline. they promised to send their mechanic the next day but he came 3 days later and left after dismantling it. a call to their head office brought 2 gentlemen who insisted that i would have to upgrade my machine @Rs 4000, which was no use as the model will no longer be manufactured after 2 years, so I should buy a new model @Rs6500. I gave them the cheque. The next day, the original mechanic came with the spare part which he would have installed free in my old machine, which these 2 gentlemen had taken away, saying it was worthless. Worse still, though they had promised to start the new machine on 19.2.08, they did not turn up at all. when i called them, they said it was a holiday. Till then they had been saying that it was not a holiday.
The salesman's name is Rahul Singh.
Whom should I take up the matter with?

Eureka forbes Water Purifier — Not working properly - complaint No.82567385

Sir,

I have purchase Eureka Forbes Water Purifier on 01.02.2010 vide receipt No.
041930, dated 01.02.2010 for Rs. 9590/-. After 20 days it is giving some problem. I made complaint to helpline No.39883333 vide my complaint No.82567385. Nobody responding since 15 days.Please look into the matter please.

aquaguard nova model — water is leaking after change of filter

Dear Sir,
AMC is given to your representative on May 08 for 2 yrs. By terms and conditions, your person should come to check the product within 6 months and should change the filter after 1 yr. But no one has come. After repeted calls to Mr Rakesh at Nagpur he has send one person to change the filters. The person basically not knowing how to handle and also not able to close the aquagurd shutter. The water is leaking, he has left it before 15 days. After repeated complaints once again the same person has come to my home and saying some part is damaged. No feedback has been given by him or Mr Rakesh. After repeted complaints by me no satifactory answer has come and my problem also not solved. Kindly solve the problem as early as possible.

i/Nova — water is leaking from the knob

closing the tab water is leaking from the knob replaced carben plate by your agent and told about the complaint but it was not arrended I had paid the
a.m.c on 19/05/2009 but only one service was done on just fourdays back but the problem is not attended look in the matter

dear sir,
i, pramod kumar, R/O 33E, Gandhi gram, Kanpur, mob. no. [protected] purchased a RO aquagaurd ENHANCE B Code No. 12252, Sl. No. D[protected], from your company agent Mr. Sumit, mob no. [protected]. he agreed to sell the unit with Rs. 13000/-. i paid the same amount through credit card. he supplied the unit but he didn't provide service related documents and gift. the gift, offering the co. is not precious for me. i rung up the agent several time but he is not responding. therefore, this is my request to provide the docs. related to service at least.
thanking you,