[Resolved] Eureka Forbes — Total RO water purifier | |
I would suggest Eureka Forbes not to mock at loyal customers who have purchased a water purifier worth ( Appx Rs20000). Its been 7 months, the water purifier is not working. After repeated calls to the service centre (almost 20-25 times), one service personnel came and dismantled the system. I believe he has no knowledge of the system. I believe he just came to tamper the system and finally say that, the entire circuitry has to be replaced. We were informed that, it would be replaced within 2 days. The service personal also called his office to confirm the same. Its been nearly 3 weeks, we are using only bottled water priced @ 35Rs. No updates from the service center, and even if we call them they inform us it would take another 3 days. We would like Eureka forbes to recall their machine and stop the production for such a poor quality service oriented product. Words cannot describe how we feel towards the product & their service centre. Is it possible for us to sue Eureka forbes legally and take action against the following service centres Chennai IV No.6, III Floor, Seven Star Complex, Ram Doss Street, Krishna Puram, Ambattur,Chennai - 600 053. [protected] / 26584682 / 26584683 Chennai I NEW NO: M-73,OLD NO.M-1, 3rd AVENUE, ANNA NAGAR EAST, CHENNAI - 600 102. [protected] / 26193635 / 26195750 / 26195751 Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
they are real
I am totally disgusted with the service level of Eureka Forbes. We have been calling them to send someone because there is absolutely no water coming through the water purifier. This was bought only 6 months back and falls under the warranty. Because the service is free, they have not been sending anyone.
I do not recommend that anyone buys any products from this company. We wanted 5 more units for various houses and apartments but we are going with some other people.
I called customer service at[protected] and filed a complaint which was escalated to 2 levels above and still they did not send anyone.
My in-laws had a worse problem. Service center people took 2 MONTHS to come and fix a small water leak in the purifier.
I do not recommend that anyone buys any products from this company. We wanted 5 more units for various houses and apartments but we are going with some other people.
I called customer service at[protected] and filed a complaint which was escalated to 2 levels above and still they did not send anyone.
My in-laws had a worse problem. Service center people took 2 MONTHS to come and fix a small water leak in the purifier.
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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no 607 idukupillayar kovil nagar,
kangi road, thiruvannamalai-606604