Eureka Forbes Complaints & Reviews

I have also same issue with my new purchased Dr aquaguard booster, in same taste of water were not changed.

Then how we can identify that the purified water is being purifying or not ?

Also the Marketing person have no care after paying a money; they received their commission money and company made one customer fool...

Company has also no concern about the issue what facing by customers.

i recive aquagard total N[censored]nit si no.8005764 mfg at aqua mall baddi H.P., BCODE12227 THROUGH SAMLEX ENG. AMBALA CANTT. DATED 16.3.2008 WITCH WAS NOT WORKING FROM VERY FIRST DAY THEY CHANGED THIS UNIT BY SAYING THAT IT IS CHCKED BY ENG. AT PANIPAT DEPO AND FIX UNIT SI NO. 8007329 . WITHOUT SHOWING ITS ORIGINAL PARTS . I WANT TO CHANGE MY UNIT WITH FRESH ONE AND SEALD ONE MY MOBILE NO. [protected]

-----Original Message-----
From: Devasis Roy
Sent: Friday, March 06, 2009 10:07 AM
To: '[protected]@eurekaforbes.com'
Subject: Hope...for help

To
The Manager,
Customer Support,
Eureka Forbs Limited

Date :- 06.03.2009


Ref. Complaint No. 81029287 dt. 03.03.2009 and [protected] dt. 25.02.2009.


Purchased Model no. AG Total R.O. from CSS code 9003256, Harinder Ratra
Against Bill no. 022971 dated 06.02.2009 at Faridabad, Hariyana.
Since the purchase date I am facing problems.
I filed complaint with full address and Cell no. but till now, nobody attend me.
This is the result of good faith with your product / company.
I felt guilty to connect with Euro family.

O.K…… now please action on my complaint, if possible.

Thanks,

Yours truly,

DEVASISH ROY ( Cell No. [protected] )
Bill No. 022971 date 06.02.2009
Rect. No.[protected]
Complent No. as above.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


D.Roy
LM Accounts
Thomson Press Building
18/35, Delhi Mathura Road,
Faridabad.Haryana.
Cell.No.[protected]
Board Lines[protected], Extn. 312
Website: www.thomsonpress.com
This message is intended for the addressee only and may contain confidential or privileged information. If you are not the intended receiver, any disclosure, copying to any person or any action taken or omitted to be taken in reliance on this e-mail, is prohibited and may be un-lawful. You must therefore delete this e-mail. Internet communications may not be secure or error-free and may contain viruses. They may be subject to possible data corruption, accidental or on purpose. This e-mail is not and should not be construed as an offer or the solicitation of an offer to purchase or subscribe or sell or redeem any investments.
Stay Green!! Please do not print this mail unless you really need to.

Aquaflo-Water filter — Filter not working - No service available

Sir/Madam,
We purchased Aquaflo Water purifier on 28-11-07 from Girias, crosscut road , Coimbatore.
It was installed on 1-12-07.
It conked off on 3-12-07.
Thereafter we contacted the local service centre but till date no service has been given to us.
We`are extremely disgusted at the service provided by such a reputed Company.
I shall be forced to spread the word of bad service to my fellow colleagues and friends if the problem is not attended to immediately.

Thanking you,
Yours faithfully,
Ashish Gupta.
[ITC Limited
Unit-Kovai]

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum

Aqua guard customer service is really hopeless, sucks.

I shifted to new house. Request made on 10 th october to install. No action till now. This is the service I got

These guys are BIG FRAUDS. they told me that for two years, my Aquguard RO will be serviced free of cost. Now when it is one year, the servicing guys have come to my place asking me to change all the filter parts which costs INR 3, 500!!! Importantly they did not carry the machine to measure the hardness or quality of teh water. Now, , how can I see the quality of teh water and decide whether or not to change the carbon filters? I called up the customer service guys, who does not have any information. They said "jo bhi karna hai service centre waalre karenge... we do not have any idea!"

i need mail id for customer complaint responsible person for aqua guard.

i have lodged complain 1o days passed . even after continious reminders they donot bother . i am planning to go to consumer forum and one Mr.shabeer not reachable allthe time and Mr.Reddy pl take a note of this.

I also purchased one aquaguard pltinum water purifier, poer is leaking i am preparing to go to consumer court
let us go pl write to me [protected]@yahoo.co.in

sir/madam,

i bought a water purifier of aquagard nd modal no. is aquaflo from PN ASSOCIATES jaipur. his address is B-11 near laxmi mandir cinema, lal kothi jaipur-15. one employe of this company came to my home he said that he is came for sarvice of product.he came on[protected] nd time was 4:45 pm. he took my machine that time nd he does not give my machine till date.i told to pn associates many times bt i dont received good responce so that i harrisment abt fininancelly nd maintely.i also send mail to eureka forbes ltd many time bt i dont received any kind of responce. finally i am planing to go to consumer forum, court nd media next monday.

Regards
M.L. Pareek (journlist)
jaipur
[protected]

i bought your basic model water purifier long time not in use. i need to install/ repair my instrument. please arrange to send your technician immediately

Aquagard customer service is very-2 hopeless.Specially ALIGARH city service dealar SAMEER ENTERPRISES

Attention to Mr.babu (Ph:[protected]
your people took our aqua purifier water filter (FA model (UV)) more than 15 days ago but not yet re-erected so far. so kindly look into the matter and send our water purifier immediately after rectified/ repaired. While taking the machine your people were about to get it repaired within 5days. Kindly send it immediately.
Satyanarayan Agarwal,
10-1-611/5/1,
West Marredpally,
Secunderabad
[protected]

can anyone suggest service centre nos in mumbai.Nos given on official site are either not picked up or always busy.Service is hopeless.Is their any better product in market

I agree .. they have the most pathetic service ... They have taken money for 2 yrs service and have never bothered to provide any service . The engineer will come without any new attachedments and will say ask to sign the service letter promising to come back with attachments ... and this won't ever happen . They are a bunch of liers ... I am from jaipur and the people here in aquaguard are hopeless . Can someone help as to where should i enroll my complaint .

Jaipur

I've bought a aquaguard infinity.In the first place the product delivered was faulty.Took it up with the sales executive, who till date is promising to do something about it.There have been en number of problems i am facing with this purifier.There was water dripping from the nozzle, there was leakage from the bottom of the machine, now the water simply flows once the machine is on, without u having to press the button & at times it refuses to fill a bottle.There is nothing that can be said about the service they provide.It is pathetic.My latest complaint was registered on 13th August 2010 (Request #:[protected])& still i am clueless as to whether they are gonna do something about the problem.The technicians that have visited on earlier complaints after persistently registering complaints have confessed that a machine with so many problems is not normal.It is a faulty piece, check with the people.I really don't know who are the people who are so irresponsible & still in the industry.They want them sued for cheating on customers.

Mrs. Shetty

I do agree, " Aqua Guard water filter HAS WORST CUSTOMER SERVICE". I have lodged the request 12 days back but till now no one contatcted me.

I have found worst after sales service of aquaguard water purifier among the products gone through. After reapeted complaints since last two months, aquaguard people are unable to rectify the problems. At their site there is no phone no. for cutomer grievances. I am filling helpless.

Kumar Satish
Mob. [protected]
Patna

3 year AMC on ST2000 in Chennai is non existent. My attempt to escalate using the web is a failure as the preferred date format is not known and the complaint is not accepted
raj
[protected]

Eureka Forbes — souring water in the water purifier

Souring water in the purifier . It's Brand new only 1month old

Ag Enhence RO+UV not working

My home RO is not working which is in guarantee period, I have complaint on 25-3-15 no.80817406 but my problem not solve, So please my problem solve urgently

sir this is vijay in my house aqua guard not working properly
problem is when am on the switch bip sound coming continuously
please clear the problem

address
santosh plaza plot no 302
vinay nagar colony, to wards sagar road
above the hetro medical shop
i.s sadan, santoshnagar
Hyderabad
ph [protected]

sir this is vijay in my house aqua guard not working properly
problem is when am on the switch bip sound coming continuously
please clear the problem

address
santosh plaza plot no 302
vinay nagar colony, to wards sagar road
above the hetro medical shop
i.s sadan, santoshnagar
Hyderabad
ph [protected]

I have aquaguard classic. After 1 year warranty I am also paid Rs. 950/- to annual manitenance. But bad smale of water( supply water from PWD) not remove. Serviceman answer not satisfactory.serviceman Changed Carbon & Candle.
My dealer is Tirupati Enterprises, Neemuch(MP)

eureka forbes crystal — not attending service

from 15.12.2008 water purifier not working. i gave complaint. they attended on 19.12.2008.they unable to rectify it . till date they are not rectify it. i'm in warranty period.my purchase date 16.05.2008.they are not change the filter also. it should be changed in 6 months.

Eureka Forbes/forbes crystal — A M C SERVICE-DUE FOR SERVICE DT 16/06/09 BUT NOT ATTENDED SO FAR

I HAVE PURCHASED FORBES CRYSTAL MODEL WATER PURIFIER DURING NOV 2007 AND THE FIRST YEAR SERVICE WENT ON WELL. I HAVE MADE A M C FOR 2 YEARS FOR RS,1890 ON 18/12/08 AND THE NEXT AMC SERVICE DUE ON 18/06/09, BUT NOBODY TURNEDUP AND ON 10/07/09 I MADE REGISTER MY COMPLAINT TO THE EURO HELPLINE THROUGH THE PHONE NO 39883333 BUT TILL DATE I MADE NUMEROUS CALLS TO THE SAME LINE WHENEVER I CALL THEY INFORM ME TODAY WE ARE SENDING BUT NOBODY IS RESPONDING/COMING. OUR PERMANENT I D NO [protected]. OUR CLEAR ADDRESS ALSO WITH THEM AND WHENEVER WE ARE CALLING THEY ARE CONFIRMING OUR ADDRESS TOO.

I EXPECT EARLIER SOLUTION TO THIS TO AVOID FURTHER LODGING COMPLAINT WITH CONSUMER FORUM AND CLAIMING DAMAGES.

REGARDS,
BALASUBRAMANIAN
F/O S B AANANDH

eureka forbes crystal — no maintenance

we use forbes crystal water purifier for the past 2 yrs. recently it,s circuit got damaged prompting me to complaint me to the service centre. I complained on 23rd of sep 2010. The guys at the service centre keep telling me that the required spare parts are not currently available.

Till date there's been no response from the company or their service centres. I wonder such a big company like forbes only knows to sell it's products and doesn't care for it's after sales service. i even got a annual maintenance contract paying rs.1100 annually. But the service i'm getting is zero. We are forced to daily boil our water due to the company's negligence.

Now i am planning to go to the consumer court. Only then these people will learn a lesson.
my details are:
A Rajesh
p:3 flat no 004, moraj riverside park, takka panvel, 410206 maharastra, india

my complaint was made to [protected]forbes service centre)
is the company listening?

eureka forbes crystal — UNSATISFACTORY SERVICE

I am a user of FORBES CRYSTAL since last three years with a habit of regular amc.Recently I contacted 39883333 for amc renewal.Next day a local service person(who is under DURGAPUR SERVICE FRANCHISEE.code no-1876 Phone no:[protected]attended the machine.He changed both the candles along with cleaning the UV chamber and left.
After his departure when I went to use this water for drinking, I got a very bad and strong smell and unable to drink.Instantly I informed that local service personal to attend for solving the problem.He came and tried his best but in vain.
Again I informed the Durgapur service franchisee regarding this serious problem but no attention is received so far.
We are consuming this type of water as we don't have any other alternative.We are very much fed up with this particular type of service rendered by your end.

Forbes/springfresh — broken part not replaced

my complaint no is 80238983 from bangalore... and it was made on 27th march for the tap dispencer replacement and till date no one has come to fix it, but i had to call their call centres time and again and the no's they give for me to contact to get it fixed, and inspite of calling them the response is technician ll come to fix it tomm and its just another day, , , ,
whats the point in buying branded stuffs when the response is not to their reputation.

Same here - horrible expereince with the same model -
the call center staff is extemely nice and sweet but that doesnot help as there is zero followup there on.

I made Eureka Karnataka sales head replace 3 times the machine, and still had 3 service calls in 3 months - I have given up and contemplating legal process.

sir,
hamara purifier system 2 mahine se khrab hai,
compleint karne ke bad bhi koi bhi response nahi hai.
hamane yah system suvidha gas agency ambikapur se
liya hai, hamara address
harish cloth store
agrsen chowk
ambikapur-497001
phone[protected]
mo.-[protected]
kripya hamare purifier ko jaldi se jaldi theek karwaye.

Worst ever service I have ever ever seen. And, I am not speaking out of the blue. Iam sure that you will think twice after you go through the chain of events in my case.
I had a broken tap, and it took me to 10 days to get it repaired. I must have made around 25-30 calls all this while.

Following are few top most aspects which they lack in servicing
1) Long long chain of delegation: Call center -> Service Center -> Service Contractor -> Service executive. Bigger the chain, more delayed and chances of information leakage, both happened me with me.
2) Incapable call center guys, who don't take full details about the complaint as well as the address
3) Mis-communication. Call center guy never speak to service center, and instead rely on the reminders
4) Service center guys who have no sense o[censored]rgency even when a complaint is pending with them for so many days
5) Service contractor who has a team of ill-equipped executives, where they will first pay a visit to understand the problem and then take another 2 days for getting the problem fixed.
6) I had mentioned my number in the complaint, and all this while when my request went to so many people no one choose to speak with me directly. Leave aside me, I am sure they
didn't speak among themselves also, otherwise t wasn't such a big complaint that it took 10 days to get it done.

So I would strongly recommend against going for Eureka Forbes. I don't about others, but I am sure this can't get worst than this.

If you have time, you might want to go through the entire story of the trauma which took almost 10 days to unfold:

I must have made around 25-30 calls all this while.
I purchased it from Noida, so I called Noida service center. They told me to contact service center in Delhi, since I stay at in Delhi, even when its just at the border of NOida and must not be more than 3-4 Kms from the center.
Then I called up delhi center, where they registered my complaint, where besides Tap repairing I also asked for servicing, and asked service executive to contact me before coming (also gave my full residential address). They promised me get it corrected within 24 hours.
I called up a day after, since no one turned up. They again told me that it will be done today (Saturday), and put a reminder in the complaint. Again, same thing no one turned up.
Again called them in the evening, and then they told me Sunday is not working, so I'll have to wait for 2 more days.
I again called at the call center on Monday, they again conveniently put another reminder. But of no use.
Next day, when I called up, they gave service center's number and told me to speak with them, which they should have done but the guy told me that they don't have out going facility. Can you imagine !!
Anyway, since I was facing the problem, I did that also. Then a lady told me the problem, that in the address they have mentioned Vasundhra (and not Vasundhra enclave, New Delhi), and since this center doesn't provides service in UP, they didn't do anything. On the top of everything, call center guy only put reminders everyday, never spoke with them directly, neither the service center guys confirmed with the call center all this while about the pending complaint at their end.
At that moment I also spoke to one of their seniors and made him aware of this mis-communication between call center and service center. He also promised me to get it done asap. Next day I waited, but of no use. I called up service center again, that all guys are occupied and he may turn up in the evening, and provided me another number service contractor's number. I called up and asked for my complaint. This guy politely told me that he will have to confirm this again with the service center, despite me telling him the reference number. I again called up the service center, and phone was switched off (at 9:30 AM). So I waited but then service executive himself called up and told me to come after an hour.
Finally he came, but that's not the end of my harassment. he turned up, and conveniently
told me that since he only knew about the service, he didn't bring the new tap, and it will
another 3 days to get it repaired.
At that moment I thought enough is enough, and have a concrete talk with the service center. But again, of no use, these people are so irresponsible that they start putting blame on other persons. Everyone in the chain, I spoke to, was like that onyl, where they will start with a apology and then get rude that we can't do anythign and I'll have to wait. I even talked to one of the senior guy there and narrated the entire story, when I asked its been 10 days already, and despite telling them that I gave the right address, mentioned about the broken tap, and asked service executive to call me up before coming, why none of this happened so far. But he was also the same, that I'll have to wait since there are no taps in store, and it will take another two days to get it repaired.

Even if you still would like to go for it, I wish you all the best that you don't go through the same trauma. I know I am being optimistic here, since I am aware of the quality of service already. Trust me, go for some other damn model, and even a locally assembled one would be far better than this.

hi i am marketing ex MR SUDHIR SINGH-[protected] & [protected] MANUFUCTURE (SMPS) power mod suppliy you need now use R.O SYSTEM. & MAIN LEED

Dear Sir,
my complaint no is Z-2389 dt. 3/03/2009 and new complaint no is 81030643 dt 6/03/2009,
but no one attean this complaint, (my vacum Clinner model sr no 9273 and trendy model, m.no. 34320)
please find it and reply emmidiatly,

thanking you

Sai Tools Ambernath
[protected]/ 2621866
Nilesh

Purchase invoice No. 106618; Receipt No.411 dated 21/01/2015 for Rs.9990/- Sales executive: Dhananjay Sonawane


It seems that your motto is 'your friend for life" but we would like to know what actually that motto means to you. We purchased your vacuum cleaner on 21/01/15 with Dananjay Sonawane offering to send a technician for the free demo the next day. We asked for a postponement of the free demo on the day that it was offered to us due to some personal work cropping up at the last moment. The next day we asked your sales executive Dananjay to send the person for the demo and were firmly assured that someone would arrive that evening but nobody arrived. Thereafter, we made Four requests to Dananjay for the demo with the usual assurance that he would send somebody that evening but every time nobody would arrive. The last such instance arose earlier when we were promised a visit at 1430 hrs and it did not materialize. It is pertinent to record here that as on 21st Jan '15 we were not in the market for a Vacuum Cleaner since we already possessed an earlier model of your make and were persuaded to buy afresh by dint of Dhananjay having offered a buy back value for the old unit soon as the Credit Card payment had been encashed. Behaviour such as this does not behove a corporate such as yours!

I have order a vacuum cleaner on 15th May 2015. Since the machine has not been delivered so far, I want to cancel order. I am not at all satisfied with your company. There is no proper service and follow ups in case of my water purifier also. This is what I am struggling for nearly a decade. So for smoothness, I request you to cancel my order and return my advance of Rs. 1000/- along with my ECS application. Failing proper action will be taken to safe guard such a thing with other customers also.

I also purchased the same product, but did not received the manual and warranty card. I cotacted the seller, he said he has sold it 40 in quantity, but according to him not any box was having the manual and warrenty card. No helpline for FORBES products, very bad response so far. I am following them up, and will update here wherever we reach finally.

I am also a sufferer in similar fashion. I purchased the same model- Trendy Xeon from Reliance Digital at Shipra Mall, Indira Puram, Ghaziabad. We also did not find the Instruction Manual and Guarantee Card. We revisited the Store and we were assured that the same will be couriered to us but nothing happened. I again went to the Store on 28/02/09 and this time we were told that they are helpless.
It is indeed pathetic attitude and service by both Eureka Forbes and Reliance Digital.
Can we join to take up the issue jointly.
Devendra Umrao

I have also purchased Trendy Xeon Eureka Forbes Vaccum Cleaner from Lotus Electronics, Bhopal and face same problem. In the box I also did not find instuction manual and warranty card. I contacted Lotus Electronics, they said come next week and again and again same answer...this is very bad ...I also not found this prodect manual on Forbes website and I am very new user for vacuum cleaner how I use all attachment what the do's and dont's ...so many quaries...
I think every product have manual and warrenty card with pack. why they are not giving the same.
I think consumer forum can take action for this problem, is it?

I have similar experience and model robocleanz purchased by remains repaired/ serviced since one month under warranty period i.e. without warranty card, manual etc.

EUREKAFORBES RO — SERVICE NOT AVAILABLE

I HANE A RO OF EUREKA FORBES.I PURCHAGE THIS ABOUT 4 MONTHS AGO.BY THE YIME OF INSTALLATION IT IS NOT WORKING SATISFACTORY.IT TAKES 15 HOURS TO FILL THE TANK OF 9 LITERS.TDS IS ALSO VERY HIGH ie,125.HERE IS NOT SATISFACTORY SERVICE IN BILASPUR(C.G.).I HAVE COMPLAINED MENY TIMES BUT NOT PROPER RESPONCE FROM EUREKA FORBES OFFICE & SERVICE CENTER AKSHAT SERVICES.KINDLY DO SOME THING OR I WILL GO TO CONSUMER FORUM.

Eureka Forbes Ltd — NOT REC PAN CARD

PAN APP DATE - 10 MAR 2010
ACK NO[protected]
NAME - MAHENDRA RAMESHWAR PADOLE
I have not yet recieved my PAN CARD at my Office and Residencial address,
Pls do the needful.

1.I purchased AG Total I Nova (Aqua Guard) water filter on Dec 2007, after one month this model give water leakage problem.I contact local sevice center many many time but no responce from Mohali (Punjab) center .This problem solved after one month.As service point of view it give very poor experience.

2. I asked sales person regarding bills three or four time but he did not responce .Finally I collected bill from Mohali office.

3.I surprised after getting the invoice that it price of AG TOTAL NOVA is Rs.8850, but your sales person sold me at the price of Rs.9200
4.When I contact Mohali office he told that he charges Rs. 100 per cheque, at the time of installation, he told that there is no such charges.
5.As contact to chandigarh aqua guard office they told me that you purchase either full payment or installment price of this model is Rs.8850 .There is no extra charges.
6.therefore you sort out this problem otherwise I will go to consumer court.
Name:shantaram R.Bhade
NIPER, PH-10, MOHALI (Punjab)
custmer i.d.[protected]
Model AG total I anova
Invoice No.[protected]

3.I asked sales per

I purchased AG Total RO in March 2008(Ghaziabad U.P), Product is fully loaded with lot of problems, Product quality is very poor, service point of view it give very poor experience.

Eureka Forbes/Spring Fresh RO — Pathetic after sell service

Dear Concerned,
This is Avinash.My spring fresh RO is not working and i complained on Sunday i.e 26th Oct, 2008 regarding this.My complaint number is M - 59409.I was told that the product will be rectified in 24 working hours but nothing happened.
I again called on 30th October, 2008 morning and i was told that it will be rectified by noon.When nothing happened i again called customer care and somebody called Rohit picked the phone and he said that today everybody is on leave so nothing will happen today.He said this thing in a care free attitude, i felt that i did a wrong by purchasing this EUREKA FORBES product.I asked him that why the person whom i talked in the morning said that the system will be rectified by noon and also, i was told in the very 1st day that it will be rectified in 24 working hours.
I am drinking markert purchased water since sunday i.e since last 5 days.This is danger to my family also as one cannot trust the market water and this also comes with price.
I am totally unhappy with the service of eureka forbes and i urge all that never purchase any eureka forbes product.
Regards,
Avinash
[protected]
[protected]@xavient.com

Respected Sir/Mam

I have purchased Water Purifier (Spring Fresh) From Bharat Distributors, sector 34, Chandigarh on 6 /12 / 08. My home is near Mohali and comes under the Mohali 3B2 service station (Phone Number: [protected]) . I made request to service center for the installation of aqua guard on same day 6 /12 / 08 and they said that they will come at 6:30 PM in the evening on the same day but they did not come. From that day i am continuously making request for installation of but no body came till now. I ranged them up so many times and they were always saying we are just coming but they never came. Its very very poor service of Eureka Forbes. We have purchased bcoz its branded company and service is good. but we are in embarrassing position after purchasing aqua guard.

My address is: Mr. Sachin Majithia, Chandigarh Engineering College, Flat No. 1C, Landran (Mohali). Mobile Number: [protected]

Sir/Mam please do the needful action against the service center.

Waiting for your Good response.

SachinMajithia (Sr. Lecturer)
Chandigarh Engg. College Landran (Mohali)
[protected]

Eureka Forbes/Aquaguard Total RO — No After sales service

It has been nearly a month since I bought a water purifier from Eureka Forbes, Annanagar East, Chennai. I am yet to receive the official receipt from the company though promised that it would arrive in 1 week! Moreover, their sales persons, Saravanan & Deepan Raj conned me into buying the unit, telling me that I would receive a 3 year warranty since there was a promotional offer at the time of purchase. Calling the Customer Care is of no use, I have even called the Sales Manager Mr. Thanikavel (Mob. [protected]) for explanation. He promised to send Mr. Vijayan, Service Manager to talk to me. That was 2 weeks ago and no one has appeared!! What a state of affairs is this supposedly unbeatable company in? Whom do we call? Whom do we approach... Jacob Mathew.

Eureka Forbes, Total RO — Worse Service

I have been complaining for repaire of my RO syastem for almost two weeks now and have been repeatdly loging complain for service engineer to visit my place to get the system corrected but nobody visited my place till date.

They make promises but do not fulfil them neither have any sensitivity towards customer.

Pathetic serivice ...

Dear Sir/Madam,

we have purchased Aquagarud RO system in the month of November-2008 their was no service of the same till date from Aquagaurd, So plz send your service person for the service.

Thanks & Regards
Harpreet Singh
0-[protected].

Dear Sir,

I, would like to inform you that regarding RO. The RO has been installed 5-6 months back, but service is not done till now, I have already lodge lot of comlaints by telephonic at your mukherji nagar branch which is puchased and also customer care, but nobody can inspect the same.I understood your services to not be upto the marks.

May please do the needful and necessary action asap.

S.C.Gupta
[protected], [protected]
29/25, GF, West Patel Nagar,
New Delhi-110 008

I had an Aquaguard Classic installed in my home. I did not receive any after sales servicing from them even during the warranty period. Each time I called them, they gave me the same stock reply : "Our man came to your house but it was locked." It was their word against mine and not much that I could do. When I said they should give me a fixed date and time, they were not willing to commit but merely said "We cannot do that, our man will contact you." No such call ever came from their man.
I don't want any more AMCs. But my question is, how do I clean the gadget myself and where do I go to purchase the filtering material ?
Please help.

Mrs Eunice D'Souza
Kalyani Nagar, Pune

The story is same all over India. I am also a victim of aquagaurd AMC.
ANIL KUMAR
VINDHYANAGAR
SINGRAULI/MP

Nam:-pankaj thakkar
Employcod:-9020076
dat of joining:-10/08/2007 in rajkot

dear sar.
i am olso complen is eureka forbes is compni
H.O.L Mr. kiran vyash is lagweg poover is may famali
&is not accept is bihevyer is compani ples complen not may
iam corantli joining to oybs particepat
may last seleri is not a accepat me ples infom may providan fund&oybs ajesment amoun is compani poloce

I went to interview in eureka forbes company and I got selected but when I asked about salary they told me salary is Rs 4000 for 2 months and we will pay Rs 4000 as basics and plus incentives.

After my job profile is door to door sales.

I don't weather they pay salary or they are fake

Dear Pankaj, We are sorry to hear this. We would like to resolve this issue on priority. Please provide us with your contact details. Our executive will fix an appointment at your convenience and resolve the issue at the earliest.
Regards,
Eureka Forbes

I had an interview at eureka forbes pune branch.
The girl who took interview is so rude.
She doesn't have manners on how to speak. Doesn't know how to conduct the interview.

I went their for the job of hr recruiter.
She instead of asking me, to introduce yourself. Tell me your educational background. Straightforward asks : why do you want recruitment. You don't know anything. Go to your HOME!!! GO AND STUDY!!!

WHAT KIND OF LANGUAGE IS THIS???

IS THIS HOW YOU RECRUIT A COMPANY'S HR??? There is no proper infrastructure maintained. People are very rude over here.

I urge the management to take STRICT ACTION AGAINST SUCH EMPLOYEE.

AND FOR GOD SAKE.. IF YOU ARE AN FRESHER AND WANT TO MAKE GOOD CAREER.. PLEASE AVOID THIS COMPANY

Prakash Rathore
Emp 9099902
SSD division Gujarat
Salary related problem
Til date not deposit in my salary
Than HR & my TH is not give answer
HR is asked sorry no idea for those
Mr. Erthiraj sir is not giving perfect answer so what cane I do sir
Pls... Reply me

Jayalakshmi k
Emp code 4035213
Chennai tnagar branch
Till date I didn't get my august month salary(sale value : 1, 24, 000)
I worked till 20 th aug in eureka Forbes
If you doesn't give my salary
I will file case against your company
Please solve my issue

Water purifier designa model — Regarding service

I have given complaint on 26th Sep.08 and daily call to customer care three to four times.My complaint number is 23648032. Customer care representative tell technician will come today by 6 pm. But till today nobody turned up. I never see this worst type company in my life. Company should close because of worst management.

Water Purifier — unable to get service for AMC

SIR,
THOUGH I CALLED THE LOCAL AMC CENTRE [R.S.ENTERPRISES, COONOOR] FOR MORE THAN FOUR TIMES TODAY AS THE MACHINE IS NOT IN WORKING CONDITION FOR THE PAST TWO DAYS.ONLY DAY BEFORE YESTEREDAY THE MACHINE WAS CLEANED BY THE SERVICE ATTENDANT AND SOON AFTER HE LEFT MY PLACE THE PROBLEM STARTED.THE MACHINE HAS BECOME USELESS FOR THE PAST TWO DAYS.THE LADY WHO PICKED THE PHONE TOLD ME THAT THEY HAVE ALREADY SENT THE ATTENDANTALREADY IN THE MORNING AND NOW IT IS 7.15PM NOBODY HAS TURNEDUP TILL NOW.
WHAT IS THE USE OF TAKING AMC?

thanking you
T.S.VIVEK

Forbes Designa — Water Purifier not working and Servioce centre unable to repair the same

I purchased Forbes Designa on 18 Feb 2009 from Dass Electric Trading Co Pvt Ltd, Chinchwad. It is not working from the very next day of installation. Sai Neelam Service Centre attended the complaint twice. They even changesd the PCB but it did not work. They have now taken the Purifier to the service centre for repairs. On purchase of new product you do not expect such thing to happen. If service centre is unable to repair it for over 50 days now the company should repalce the purifier and avoid earning bad name.

I too have purchased this water purifier from Dass Electric Trading CO Pvt Ltd, Chinchwad on 18 Feb 2009. It is not working from the very next day. Inspite of repaeated complaints I am unable to get it repaired/replaced. Company Service centre has taken the piece away. I think only alternative now is to go to Consumer Court.

Forbes - Designa water filter — Pathetic service - they have taken away my water filter, did not return back

Forbes - service for water filter is pathetic. I can't find a better word than this. My frustation level has touched skies. However, I am not sure which product/service is better than this.
- It's break down every 2-3 months
- service engineer (?) never turns up on time. You have to call up many times
- they insist on signing contract
- even after signing contract, they never come on regular intervals on time
- you can not trust them. Once a person came and left his contact number. when I followed up with service center they told there is not such person in there organization?
- water filter was working well. Service engineer came and cleaned up. It stopped working! and it is not working since last 20 days. they insisted on taking it their workshop. With some hesitation I gave it. They told they will return it back in 2 days. However, it's 10 days now. They either don't pick up phone or ask for 2 more days always. I am not sure, how to deal with this. Can somebody help?

Forbes - service for water filter is pathetic. I can't find a better word than this. My frustation level has touched skies. However, I am not sure which product/service is better than this.
- It's break down every 2-3 months
- service engineer (?) never turns up on time. You have to call up many times
- they insist on signing contract
- even after signing contract, they never come on regular intervals on time
- you can not trust them. Once a person came and left his contact number. when I followed up with service center they told there is not such person in there organization?
- water filter was working well. Service engineer came and cleaned up. It stopped working! and it is not working since last 20 days. they insisted on taking it their workshop. With some hesitation I gave it. They told they will return it back in 2 days. However, it's 10 days now. They either don't pick up phone or ask for 2 more days always. I am not sure, how to deal with this. Can somebody help?

EUREKA FORBES - DESIGNA WATER PURIFIER. — DEFICIENCY OF SERVICE.

Dear Sirs,

My Designa Water Purifier is under Contract and the same is not running / working properly for the last one & half month as the water coming through it contains carbon particles and some times its green light not works properly. Several Complaints in this regard had been lodged over phone no.3988333 vide Complaint Nos.[protected] dated 01.08.2009; [protected] dated 06.08.2009; [protected] dated 22.08.2009 and the same were attended by the technicians but the problem could not be solved and the issue remains as it is.

Accordingly, I have again (4th time) lodged the Complaint over phone no.3988333 on 04.09.2009 vide Complaint No.81833596 regarding carbon particles in the water and I was told by the Eureka Helpline executive that my complaint will be attended in 24 working hours, but the same is still pending even after repeated requests over phone no.3988333 on 05.09.2009; 07.09.2009, 09.09.2009 & 11.09.2009.

It may please be noted that my Designa Water Purifier is under Contract and the Eureka Forbes Company is bound to solve / recitify the problem as per terms of the Contract.

Regards,

D.K. Nagpal
Mobile: [protected]

Eureka Forbes/ Designa Water Purifier — Service Not Attended

Name: Deryck Rodrigues
Mobile: [protected]
Address: F-601, Raj Legacy, LBS Marg, Vikhroli (West), Mumbai - 400 083
EuroSmil Customer ID: [protected]
Complain No: [protected]

I had registered service complain with Eureka Forbes under complain no. [protected]. I was told by the customer service agent that my complain will be attended within 24-48 hrs.
The complain was registered on 23rd July 2011. Even after 3 days there was no phone call from any Service Partner nor my service was attended.
I have paid full amount towards the 3 years AMC for my water purifier. From few days, I am getting foul smell from the water purifier & this is un-hygenic to myself & my family. I had logged complain to service my water purifier.

I have had similar bad experience with the Eureka Forbes Service Partner (Milind) at Vikhroli (West), Mumbai & he has been taking customers for granted.

Under the above circumstances of not keeping up their commitments & not paying attention to sensitive topic such as hygine & health, I request action against such companies & their partners who have no value to customer commitments.

BIDHAN CHATTOPADHYAY. 13 jULY 2012.
1 On 09 07 2012, I made oral complain with Thane [west] Kasrvadawali service centre Mr. R P Sing MOB NO [protected], to procure PCB for the EUREKA FORBES DESIGNA, as it was producing sound after filling water for some time.
2 My customer code is [protected], authorised service centre HERAM SERVICES, FRANCHISES OF EUREKA FORBES LTD THANE [W] TELE 25454148; MOB [protected].The said franchise has transferred the work to the person mentioned in column no 1.
3 I took AMC for 03 years from Heram services . Both the service centre is not attending the call . I am not able to know about the rectification of the purifier.
4 The company should look into the deficiency of service by the authorised service at the earliest.
5 Request to send Technician with the new PCB., to maintain your promise to give pure water.
6 While renewing the AMC promises are maid to do the service, later found it is futile i.e either phone is switched off
Phone not been attented. EUREKA FORBES DESIGNA SERVICE IS WORST.

Schedule of Service during warranty

I would want to know the periodicity of the visit of the service engineer and the job to be carried out for Aqua guard Enhance RO+UV during the warranty period. Is the schedule given out somewhere?

auro clean regarding

I was complaints so many time to serve it but no one can response it. After getting this mail i[censored] not taken any action then I go to consumer court.

Repare AG Classic water filter cum purifier

Customer ID [protected]-AG Classic water filter cum purifier is suddenly break down.Please attend immediately.
ML Gangore
14.8.2013

Eureka Forbes Water Purifier enhance RO+

Service Request made on 16th June 2014 and the Complaint No is 76765953. Previously we made two complaints but missed Complaint no. My mobile number is [protected]. Help needed.