Comments
I bought a new Mitsubishi Cedia from M/s Marikar Motors on october 2008. Till now it ran 4000 km . Today[protected] when I tried to start it will not start. The dealer's mechanic took the battery and checked with the dealer and found one of the cells is totally damaged. That is the quality of the stuff.My battery make is EXIDE and No:4A7340339.
Reply
i HAD PURCHASED AN EXIDE BATTERY, TYPE- 6EMI13L, MFG. CODE-1F8 AND WITH SR. NO: 9Y1-S16, FROM YOUR AUTHORISED DEALER NAMELY : SHYAM MOTORS, H-960, PALAM EXXTENSION, SEC-7, DWARKA - 110075, AND THE DEALERSHIP CODE NO IS 35227. THE TRANSACTION ie SALE / PURCHASE TOOK PLACE UNDER THE INVOICE NO: 65 / 3223, Dated : 30 / 11 / 2008 .
Unfortunately the battery was giving little difficulties and the problem increased since last week and being the same under the warranty period, it is delivered to the dealer mentioned above on 18/03/2009 under the receipt no : 878. On confirmation of it being made OK, my assistance went for collection and the esteemed dealer asked for payment for the repair, on receipt of the call of the incident I had personally requested for release of the battery as it is covered under warranty. Me too being in business for last 12 years in manufaturing industry understand that in 100 in qty 1 / 2 make have fault. Even after my request in a very decent manner he refused to accept the warranty period and insisted for payment has to be made to take delivery of the subject. His behaviour has crossed the level of rudeness and refused to give in writing the reason for non- dellivery of the battery.
With due respect I request the authorized person from the companies end to intervane into the matter can be assumed as WILLFUL creation of the dispute. The amount is too small but I took it as a matter of prestige, why, how, under what right the dealer can charge a cust. without any base and I am sure the attitude proofs that he shall charge the company under the head of service provided. So, to stop such kind of malpractices not only indirectly has an effect on the goodwill of the concern. As the battery is purchased only due to brand loyality and services.
Awaiting for necesary steps to be taken as deemed fit by the concern grievence hearing cell of the Exide Industries Limited.
Thanking you
S. Rahman
[protected]
Sec-9, Pkt-1,
DDA, Dwarka
Unfortunately the battery was giving little difficulties and the problem increased since last week and being the same under the warranty period, it is delivered to the dealer mentioned above on 18/03/2009 under the receipt no : 878. On confirmation of it being made OK, my assistance went for collection and the esteemed dealer asked for payment for the repair, on receipt of the call of the incident I had personally requested for release of the battery as it is covered under warranty. Me too being in business for last 12 years in manufaturing industry understand that in 100 in qty 1 / 2 make have fault. Even after my request in a very decent manner he refused to accept the warranty period and insisted for payment has to be made to take delivery of the subject. His behaviour has crossed the level of rudeness and refused to give in writing the reason for non- dellivery of the battery.
With due respect I request the authorized person from the companies end to intervane into the matter can be assumed as WILLFUL creation of the dispute. The amount is too small but I took it as a matter of prestige, why, how, under what right the dealer can charge a cust. without any base and I am sure the attitude proofs that he shall charge the company under the head of service provided. So, to stop such kind of malpractices not only indirectly has an effect on the goodwill of the concern. As the battery is purchased only due to brand loyality and services.
Awaiting for necesary steps to be taken as deemed fit by the concern grievence hearing cell of the Exide Industries Limited.
Thanking you
S. Rahman
[protected]
Sec-9, Pkt-1,
DDA, Dwarka
sir am driving an honda activa . Last fortnight; I had replaced my battery since it was old. After replacement the vehicle is not self starting as it should be. According to the dealer there might be some problem in my vehicle. So subsequently; I checked my vehicle through authorized honda showroom in satara----No faults with the vehicle; battery unable to take load, discharges frequently.
Now the dealer is refusing to either re-charge the battery or replace it. After enquiry;I found out that this is a know issue with the dealer i.e. either he provides a faulity battery or an old one to the customers.
The dealer name is: deokule watch co, palace street, satara, maharashtra
Now the dealer is refusing to either re-charge the battery or replace it. After enquiry;I found out that this is a know issue with the dealer i.e. either he provides a faulity battery or an old one to the customers.
The dealer name is: deokule watch co, palace street, satara, maharashtra
i m running net cafe with 15 computer systems. within 7 months i required to change batteries o[censored]ps of 5 of them. dealer charged me 600/[ for each battery. and said that company gives no warrenty on ups battery. i want know that is it true that no warranty at all on ups battery
Dear Sir,
I had bought a 180 ampere battery for domestic use from the dealer CHACHA Agencies in Kasganj(207123) town of Dist ETAH which is in UP.I paid 11000/- for the same. at the time of purchase the dealer assured me of timely service of the product which included timely inspection of the battery for proper functioning and level of water.
Now having made several calls to the dealer neither that person has sent any of his person at my residence to check the battery.Now i am felling cheated as i paid Rs. 3000/- more for the same product just for the sake of brand image in the Indian Market.
I never expected such type of poor service from a company of high repute like EXIDE.
I repent over the same now and will have to pass on negative WOM(Word of mouth) to my friends and neighbours.
If something could be done to woo my woes i would appreciate it.
Thanking you,
Vivek K. Varshney
I had bought a 180 ampere battery for domestic use from the dealer CHACHA Agencies in Kasganj(207123) town of Dist ETAH which is in UP.I paid 11000/- for the same. at the time of purchase the dealer assured me of timely service of the product which included timely inspection of the battery for proper functioning and level of water.
Now having made several calls to the dealer neither that person has sent any of his person at my residence to check the battery.Now i am felling cheated as i paid Rs. 3000/- more for the same product just for the sake of brand image in the Indian Market.
I never expected such type of poor service from a company of high repute like EXIDE.
I repent over the same now and will have to pass on negative WOM(Word of mouth) to my friends and neighbours.
If something could be done to woo my woes i would appreciate it.
Thanking you,
Vivek K. Varshney
Dear Sir,
I had bought a 180 ampere battery for domestic use from the dealer CHACHA Agencies in Kasganj(207123) town of Dist ETAH which is in UP.I paid 11000/- for the same. at the time of purchase the dealer assured me of timely service of the product which included timely inspection of the battery for proper functioning and level of water.
Now having made several calls to the dealer neither that person has sent any of his person at my residence to check the battery.Now i am felling cheated as i paid Rs. 3000/- more for the same product just for the sake of brand image in the Indian Market.
I never expected such type of poor service from a company of high repute like EXIDE.
I repent over the same now and will have to pass on negative WOM(Word of mouth) to my friends and neighbours.
If something could be done to woo my woes i would appreciate it.
Thanking you,
Vivek K. Varshney
[protected]
I had bought a 180 ampere battery for domestic use from the dealer CHACHA Agencies in Kasganj(207123) town of Dist ETAH which is in UP.I paid 11000/- for the same. at the time of purchase the dealer assured me of timely service of the product which included timely inspection of the battery for proper functioning and level of water.
Now having made several calls to the dealer neither that person has sent any of his person at my residence to check the battery.Now i am felling cheated as i paid Rs. 3000/- more for the same product just for the sake of brand image in the Indian Market.
I never expected such type of poor service from a company of high repute like EXIDE.
I repent over the same now and will have to pass on negative WOM(Word of mouth) to my friends and neighbours.
If something could be done to woo my woes i would appreciate it.
Thanking you,
Vivek K. Varshney
[protected]
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