[Resolved] Fashion And You — Account get debited against an unsuccessful transaction

Anamika.M

from Mumbai, Maharashtra

Address:

Rangareddy, Andhra Pradesh

Hi,

I placed an order in fashionandyou website one week before. But the transaction went out to be unsuccessful. The order status came as cancelled. However my account get debited with amount 1998/-. When I followed up with the support team they ask me to provide screenshot of my bank statement to serve as proof of my account got debited against fashionandyou. I sent mail with the screenshot and got a reply that there is no attachment in my mail. I checked my sent mail. It was showing the mail with attachment. Still I resent another mail with attachment. To my wonder this time I again got the same reply that they are not able to see any attachment. When I called to their support number and explained the same the support person suggested me to resend the mail again. I did the same and got the same reply that no attachment. This is now happening from last one week, me sending and resending mail and getting the same reply as if its an auto generated reply set for me. Please help in this regard. these people are keeping their ads everywhere and making common man getting into their trap and loosing their hard earned money.

Please Help!.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

deepikarsridhar

from Bengaluru, Karnataka

FashionAndYou.com — Unsuccessful order

HI ,
My name is Deepika sridhar . I am a member at fashionandyou.com .Today , i.e.[protected] , there was a flat 80% off sale today for select items. But the website was too slow. and the customer care executive there acknowledged the same. I wasted 3 hours of my time sitting and shopping there , in-spite of very slow response , the order got cancelled two times. And there was no mistake from my side or my bank side(debit card transaction) . I WASTED my time sitting and trying to shop and in the end the sale itself closed . If they were closing the sale, then I want justice for the time i have spent . I am attaching the snapshots of the failed transactions. If the transactions got cancelled , then its their problem , not mine. I want the products that i have ordered. And also , the customer care executives never transferred the call to their supervisor , they just put me on hold indefinitely. I want you to take action on them , they think they can do as their whim wishes.

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Deepa,

We regret the inconvenience caused.
We understand your concern here. Due to unprecedented traffic, we faced an unforeseen technical instability on 24th July morning. We will certainly make up for this, by getting all our members bigger & better deals in the future.
We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service ahead.
Our member relation executive will contact you shortly to discuss more about this issue.

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Anamika,

Apologies for the inconvenience. As you have not mentioned any specific details in your above complaint, we were thus unable to identify the issue. Please help us with your login details on email ([protected]@fashionandyou.com) so we can identify and resolve your issue as soon as possible, or you can also get in touch with our new Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com