[Resolved] Fashion And You — No delivery pathetic service

Alpanasingh14

Address:

Tamil Nadu

Fed-up completely.
I have placed an order for a dress on 20th July 13 and have paid the full amount while placing my order.
My order no. is 3183304.
I have been following up on my order since last 2 weeks and have called thecustomer care executive countless times. But I failed to receive any concrete reply about the delivery.
Every time, I have been told that the response will be provided within 48 hours about the delivery. I don't think these guys are making any note of customer's request or questions because every time I had to explain my request and history of all the calls I have made. In spite of many follow ups, neither a mail nor a phone call from FnU to provide me the status. I have sent a mail as well to the [protected]@fashionandyou.com and got no response.
Out of frustration I have written to their media relation mail id as well, but i am tired to repeat that I HAVE NOT GOT ANY RESPONSE FROM THEM.
I am totally furious now with their service and customer handling. It's a stress to deal with them.

Alpana
I am looking for the mail Id of PEARL UPPAL or someone sensible who can at least respond.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Amanullahgulfam

Fashion and You — No delivery and response

Hello Sir/Madam,

I booked an order of order number #1299373 in Last month from fashion and you. I did payment online at the time of order only.

They dispatched the order on last 9th Jan but i could not get the delevery.

I have called them 100 of times and sent more than 20 mails. Every times they ask me 3 more business days to solve the issue.

its more than one month and neither i got my order nor my money returned.

So please help me to get this.

Thanks,
Amanullah

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Amanullah,

Regret the inconvenience caused! This is to inform you, order number 1299373 was dispatched on 9th of Jan. However this order was undelivered and returned back to our order processing center. We have processed the refund of INR399/- against this order, please check with your bank after 72 hours.
We truly appreciate your relationship with us and hope you will give us a chance to serve you again. We promise you the highest quality standards and cutting edge service in future. In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny).

Warm regards,
Team Fashion and You.

devesh.mba

from Delhi, Delhi

Fashion and You — Not delivering order on time

I have ordered a T-Shirt and it was showing that it will be dispatched on 10th of April 2012 and now it is being 7 days since it is not delivered to me. I have submitted a request (Request no.[protected] but after this request I only received 3 automated e-mails and nothing.

Fashion And You Customer Care

from Pune, Maharashtra

Verified Support

Dear Devesh,

We Regret for the Delay. We have forwarded your concern to our concerned team. Your order number 1679965 will get delivered to you within 48 hours. In case you have any further queries regarding this matter please feel free to contact us on[protected] or get in touch with us via email ([protected]@fashionandyou.com), Facebook support Tab (https://www.facebook.com/fashionandyou?sk=app_[protected] or our Twitter ID (@helpfny). We thank you for your time and patience. We value you as our customer and your satisfaction is of most important to us.

Thanks!
Team fashionandyou.com
Support No |[protected]
Email: [protected]@fashionandyou.com