A Letter to Flipkart about their Customer Service Supervisor Harassed Me Verbally
[protected][protected][protected][protected][protected][protected]
1.)Who harassed me?
[protected]
Name : Santhosh (as he told)
Designation: Supervisor in Customer Service (as the girl told who converse at beginning)
CALL DETAILS : Call Time: 09:19 a.m to 10:28 a.m. approx Call duration: 1 hour 9 minutes
Date:[protected]
Called number: [protected] (initially a girl attended and then the call was transfer to
Supervisor Santhosh)
My number: [protected]
My Order ID: OD[protected]
Language of Conversation : English and Tamil(he spoke with broken tamil) and he show himself
as Tamil after confirming that i am from Chennai,but i dont think so.
What are the words he used to me?
[protected][protected]
1.)No Common sense to me. (I replied that ur using a Harsh words but he not considered and He
acted like what i can do against him)
2.) Majority of Tamil People are not thinking. (told in regional language, he assaulted entire
tamils)
3.)I dont like to speak with you.
4.)During the coversation that, I told i am preparing for civil service(IAS exam).. for this
Santhosh,Supervisor, responded as "You not behaving like a educated person.. ("படிச்சி என்ன
பிரயோஜனம்?")
5.) Go and buy in snapdeal.com or infibeam.com or go and take legal action in Consumer court.
6.)He verbally harassed me that, "My aim is to buy the books in Free-of-Cost."
7.)When ever i try to spoke, he use to tell, "dont interrupt while i am speaking with you"
..but he only spoke, i got very least chance(however i managed). Thing is he(a customer care
executive) should to listen politely about our grief but he not like that.
8.) He told to cut the conversation but i didn't..again he told that by the phone manners..who
the person called should to cut.. but i replied as in, point 3, "You only not like to speak
with me,so u cut the call, becoz my problem is not resolved, instead you assaulted me
verbally"
9.)Lastly,He cut the call aggressively.(No words like "thanks for calling"..etc.,) and told
indirectly that my english knowledge is not good.(rest are direct attack)
What is the issue?
[protected]---
1.)I am preparing for an Exam by September 15 ,so i made order some books in Flipkart.com.
Being it is temporal contingent i relied on Flipkart.com due to their fast Delivery process.
2.) I order 4 books in flipkart.com in August 22,2013.
3.) Among four books, the book "Bank Po Reasoning Chapterwise Solved Papers 1999 Till Date
5950 + Objective Questions For IBPS, Nationalised Bank, Gramin Bank ,SBI ,RBI Grade B
,Insurance AAO ,AO" which is a pre-order book which cost Rs.220 which dated August 29,2013
(but now the date was removed from the website,the persons who order can know this)
4.)Later only, i came to know it is available in www.snapdeal.com and www.infibeam.com(now
stock sold). So it is not pre-order.
Note: Pre-order means making an advance order before publisher going to launch the product.And
flipkart assure that within 2-3 days the product of pre-order will deliver to customer point.
But in this case Kiran Pulisher launch the book Mid-August itself.
4.) Adding, I ordered for 873 rupees, so i think i will be eligible for Free Delivery and also
I relied on Flipkart.com's Speed Delivery.
5.)I waited till August 30, but after that, the Date removed from webpage and after no mail
communication or information about the product which displayed in their site.
6.) I mailed twice to [protected]@flipkart.com along with the availability link of snapdeal and
infibeam but i got a irrelevant reply as
"I would like to inform you that, the book is not yet released in India. It is decided by the
publishers."
7.) I said, Kiran publisher already released and it is available in snapdeal.com and
infibeam.com.
8.) Moreover, i demand to deliver the product as it displays on august 29 or say when it will
be available.
9.)But www.flipkart.com's supervisor Mr.Santhosh without checking any just said instantly that
"we not give such a display pls check." (yes, it is removed now, but it is in their site till
August 30,2013) the customers who made order can know about this.
10.) On course of this discussion only he abused me like above manner & also he call for a
challenge that if the book is available now in the market means flipkart.com will give this
book in free-of-cost.. I ready to accept the call of his challenge then he abused me that my
aim is to get a free book from flipkart.com.
11.)Now I ordered the book from snapdeal.com as per the advice of Flipkart.com's Customer
Service Supervisor ,which is going to despatch within 48 hours(while texting this mail,i
received sms from snapdeal.com). So, I cancelled your order.
By Magesh Babu
Aug 14, 2020
Complaint marked as Resolved 
Order ID: OD[protected]
Item: Fossil Analog Watch - For Men (Silver)
Seller: WATCHESANDMORE
We are truly sorry for the inconvenience caused with regard to this order.
This issue has been escalated to the concerned team and you will be contacted for the same by end of day today.
Your understanding and cooperation is greatly appreciated.
Did I solve your problem? Please click here to let me know.
Please write back to us should you have any other questions or need further assistance.
Regards,
Priyanka
Customer Support
Incident History
Customer By Email (gnanasekar) 22/09/2013 10.10 AM
Hello,
another 42 hours gone, no call from you people, almost 11 days over,
what you expect from me, telling me to keep duplicate product delivered by
you? lost trust on flipkart, i know how to get back my money .
GnanaSekar
On Fri, Sep 20, 2013 at 1:33 PM, Flipkart Customer Support
<[protected]@flipkart.com>wrote:
> **
>
>
>
Response Via Email (Yuvaraj V) 20/09/2013 01.33 PM
Hi Gnanasekar,
Order ID: OD[protected]
We understand your concern and sincerely apologise for the inconvenience caused.
We have informed our seller support team of the same and be assured that you will receive a call within 24 hours and have this issue resolved in the best possible way.
We request your kind cooperation and understanding in this regard.
Customer By Email (gnanasekar) 20/09/2013 01.30 PM
Almost 11 days over i paid Rs 7645/- orderd for (fossil watch fs4736),
received Duplicate product with duplicate invoice.
mailing you daily wasting my time, you guys asking me 72 hours +72 Hours +
72 Hours to solve my issue, i don't how many 72 hours FLIPKART need to
refund my amount?, i am ready with received product to send back to your
Bangalore Registered Office, what else you are expecting from a customer
who trust and paid the amount? highly disappointed . are going to pay for
my head ache and tension which is there for past 8 days after receiving the
product? this will be my final mail, i know what to do. finally Delighted
...
Regards
M.Gnanasekar
On Thu, Sep 19, 2013 at 7:57 PM, Flipkart Customer Support
<[protected]@flipkart.com>wrote:
> **
>
> Hello Gnanasekar,
>
>
> Order Id: OD[protected]
> Product: Fossil Analog Watch - For Men (Silver)
>
> I certainly understand the inconvenience caused to you in this regard and
> our sincere apologies on the same.
>
> Kindly be informed that we have already informed the same to our concern
> team you will receive a call from us within 48 hours on the same.
>
> Kindly be informed that we will have the matter resolved at the best
> possible way.
>
> Your kind cooperation is highly appreciated.
> *Did I solve your problem? Please click here to let me know.
> *
>
> Please write back to us should you have any other questions or need
> further assistance.
>
> Regards,
> Tridip Gohain
> Customer Support
>
> * Incident History* * Customer By Email (gnanasekar)*19/09/2013 07.50 PM Hello
>,
>
> I am sending back the product (fossil watch fs4736), finally* flipkart
> falls in fraudulent online store like many others.*
> *
> *
> *i have confidence that i will get back my money with penalties .*
> *
> *
> *Thanks*
> *M.Gnanasekar.*
>
> On Tue, Sep 17, 2013 at 3:37 PM, Flipkart Customer Support
> <[protected]@flipkart.com>wrote:
>
> > **
> >
> > Hi Gnanasekar,
> >
> > We understand you are disappointed due to the inconvenience caused.
> >
> > As per our telephonic conversation, we request you to allow us 72 hours,
> > within which we will definitely revert with a reliable update on this
> issue.
> >
> > Your understanding is appreciated.
> > *Did I solve your problem? Please click here to let me know.
> > *
> >
> > Please write back to us should you have any other questions or need
> > further assistance.
> >
> > Regards,
> > Nidia A
> > Customer Support
> >
> > Response received from Seller: WS Retail
> >
> >
> > * Incident History* * Customer By Email (gnanasekar)*16/09/2013 09.50 PM
> Hello
> > Flipkart Team,
> >
> > Iam returning the product to your Head office in Bangalore.(will update
> > the package courier details tomorrow 17/09/2013)
> >
> > I know how to handle this issue, clearly shows that you fooling people
> by
> > giving fake invoice and products, Since your are unable clear my
> > concerns, it is right to move to consumer protection cell and the same
> time
> > will issue the notice will see in the court.
> >
> > Regards
> > M.Gnanasekar
> >
> > On Sat, Sep 14, 2013 at 3:51 PM, Flipkart Customer Support
> > <[protected]@flipkart.com>wrote:
> >
> > > **
> > >
> > > Hi Gnanasekar,
> > >
> > > I understand your concern and apologise for the inconvenience caused.
> > >
> > > Please be informed that all products sold on Flipkart are brand new
> and
> > > 100% genuine.
> > >
> > > I would like to inform you that we will only be able to replace the
> > > product in case of any damage or defect.
> > >
> > > Your understanding is appreciated.
> > > *Did I solve your problem? Please click here to let me know.
> > > *
> > >
> > > Please write back to us should you have any other questions or need
> > > further assistance.
> > >
> > > Regards,
> > > Kavita Shetty
> > > Customer Support
> > >
> > > * Incident History* * Customer By Email (gnanasekar)*14/09/2013 02.50
> PM
> > Hi
> > >,
> > >
> > > In the confirmation mail it says the seller name as watchesandmore,
> and
> > in
> > > the received invoice from SAMAY -New Delhi and your mail says the
> seller
> > > is WS Retail, its all creating me lots of doubt about the product
> > > genuineness and originality, because in all my past orders i had
> > received
> > > invoice only from flipkart.
> > >
> > > Tell me the procedure to send back the product (fossil watch fs4736)
> > which
> > > i received yesterday(12/09/2013). waiting for the solution, or else
> take
> > > this issue to consumer court, will send you the notice by next week,
> > > highly
> > > disappointed..credit my payment 7, 645/- rupees immediately.
> > >
> > > M.Gnanasekar
> > > chennai.
> > >
> > > On Fri, Sep 13, 2013 at 5:00 PM, Flipkart Customer Support
> > > <[protected]@flipkart.com>wrote:
> > >
> > > > **
> > > >
> > > > Hi Gnanasekar,
> > > >