Flipkart Complaints & Reviews

Recently i have purchased a sukam power doc from flipkart and found that i have been cheated.

flipkart provided me the product with manufacturing date as 2010 which is hidden by a 2012 sticker. The product contains too many scratches and also looks old. I feel that the product is a repaired one.

I have mailed to cc team of flipkart but no reply.

All of you think twice before purchasing from flipkart. Many of these are very old product.

Why should i pay for an old product?

This is my last purchase from flipkart

SHAME FLIPKART!!! for cheating customers

hi myself preeti karemore, i booked a pen drive on oct 20 and received also on 23rd of october but during booking of this pendrive my money has been debited twicely ,as i contacted flipkart so many times for refund but they just registered my compliant and not yet solved .please refund my money 1511 as soon as possible and if you want my bank statement that also showing 1511 deducted twicely on 20 oct from flipkart ,so i can send you that also.my order no is od[protected] . the id i used for booking is [protected]@gmail.com.please solve my problem or i have to take legal action against flipkart.

[ Damaged / Defective / Wrong Item ] OD[protected]
I have ordered 32 inch LCD Videocon (4th Oct) as per above order number. They have delivered after one month (29 Oct 2012)defective piece. immediately we have made complaint to flipkart, they have assured to replace within short time, later they have told me that since no more stock, they refund the money. But till now (11.11.12) one has responded till now!
Really it is giving too much stress after paying the amount and waiting for almost 40 days and we have to stop this type of negligence attitude towards consumers.
Kindly initiate stern action against them to protect other consumers.

The steps of the online shopping mayhem:

1. The Laptop color which was delivered was different from the one displayed on site.

2. The DOS was corrupted (Eg: On Keying in W, Z was displayed and on keying A, Q was displayed)

3. I ordered for a refund.

4. The Flipkart officer and the Bluedart officer picked up the laptop but twice kept coming back to my place to pick it up. No idea what was up with their communication.

5. After providing all the account details on 20th October for NEFT transfer, I am communicated that the refund will occur in a weeks time.

6. Today is 10th November, however, now they ask me for the Bluedart Order Tracking ID.

7. No Point Of Escalation Provided.

I humbly await the Rs. 33,000/- NEFT transfer.

Regards,
Richard Manickam
"Certified Flipkart Disappointed Customer"

I have purchased the Philips speakers online from flipkart.com and they committed that they will send my product up to 8 November i have purchased this product because there is funchtion in my home on 10 November now they are saying that they will deliver my product on 15 November 2012 what should i do i anted to use this product in my house in that function which will be celebrated on 10 December

I Dharmendra kashyap, a PhD student at The Centre for Bio-informatics, Pondicherry University, living in Pondicherry, booked online an Alcatel mobile model no OT-710 D from flipkart.com An Online selling company on[protected], got it on[protected].

I sent that mobile to my younger brother Sachin Kumar kashyap living in Bilaspur, Chhattisgarh. Owing to the problem with the battery back up I wrote back flipkart.com on 17-Sept-2012, they gave me some procedure to follow for improving the battery backup, After following the procedures my brother got no improvements.

So I wrote back again on 25-Sept-2012 to flipkart and they said me to go to nearest centre if I am not satisfied with the product and when I said about the replacement they said that the battery back up which I told them is 3-4 days with normal usage, it is quit satisfactory for them and they can not take it back and refused for replacement.
when I said about the technical specification given in their website which states the backup for up-to 800 hrs and 16 hours of talk time, they said that I should better go to nearest service centre and do necessary steps personally and stated that they cant do any more in this matter any further.

so my younger brother who lives in Bilaspur city in Chhattisgarh went to the authorized centre in Bilaspur. First they refused to entertained the complaint, then after some days after showing them the service centre list provided by the Alcatel in Chhattisgarh they got ready to help me. After repeated visits to the centre in Bilaspur with no results, on 19-Oct-2012, the owner of the service centre in Bilaspur refused to do any help.

On 18-Oct-2012, I wrote back flipkart.com for this problem, they again asked me to go to the Authorized service centre and said they will not replace the battery as its already two month over in this process.
Now I got no option but to write a complaint against flipkart.com and the Alcatel India.

I NEED FURTHER SUGGESTION IN THIS REGARD…..........

Hi,

I have been gifted a Flipkart E-gift voucher worth Rs 500. I have been trying to use the same on the flipkart site, however due to some technical issue the same cannot exercised. I have highlighted the issue multiple times to the customer support via calling as well as mailing. At one time the call was even escalated to the floor manager who assured that i ll get some assurance within 1 day, however the same never happened.

I have sort of lost hope in flipkart's claim of 48 hr resolution to complaints & also lost hope in flipkart. Might switch to some other online shopping portal.

Praneeth
praneeth.[protected]@gmail.com

I have ordered a laptop by making a full advance payment through my credit card in Flipkart.com(Order ID : OD[protected]) on the 24th of september 2012. (More than a month ago).

I have not got the product nor the refund of the amount till date. I have made numerous calls to the customer care and I didnt even get response to my mails sent to [protected]@flipkart.com. The customer care guys keep saying that they have informed to concerned department etc. Some even went to the extreme of cheating me saying that its already processed. But when I ask for the mail they keep fooling around.

Inspite of asking severeal times, they havent given me any escalation contact details.
Request you to do something in this regard.

Please find further details below:
Toshiba Satellite C665-I5210 Laptop (2nd Gen Ci3/ 2GB/ 500GB/ Win7 HB/ 512 MB Graph)
Shipping Charge (Rs.)
FREE
Total (Rs.)
32406

Hi,

Product details : Samsung Samsung Galaxy S Duos S7562.
Tracking Details - BP01617717
email -id : [protected]@gmail.com

I order the Samsung product but when it delivered to me it seal was broken , Then i ask the delivery boy why its like this. He told that by mistake he delivered the product to some other place. Then i told how this is possible you should do the cross checked at least verify the phone number(mobile number). He did not answer anything.
So i revert the product back to him. But in the beginning he was not ready to take it back. I told i don't want this product. I don't know he was telling true or false. But i didn't accept the product as that the electronic product which may be tampered. Then i talk to customer support in front of him(delivery boy) they replied "Ok sir but again it will take nearly 7-8 working days(excluding the weekends) to do all the things" i told what???? 7-8 days?. Really i am felling very bad with the Flip-kart service. I heard a lot of it. But now feeling very bad.
So please cancel the product and i don't want any product as i have to gift the phone to my younger brother and he is leaving out of India.
It better to take the product from some retails like electronic shop.. at least you can check there. RIGHT ?. As anything went wrong its only you and you who will suffer. They never suffers they just replied "Sorry" thats all. Now as only i am suffering no one else??? Its very bad "FlipKart" .


Thanks
Anubhaw

Thanks
Anubhaw

Dear Sir,

I have ordered ( order no :OD[protected]) Videocon 32 LCD TV with Flipkart.com on 7th Oct 2012, after several follow up for 15 days, i got delivery on 24th Oct 2012 late evening. Next day I have called technician to fix it, while switch on, we found cracks on the display. immediately I have made complaint to FLIPKART, so far no answer from them.
Kindly advise.

Brgds
G.Suresh

Sir I had bought a new Sony xperia miro through flip kart on (Invoice date:[protected]with invoice number:DEL[protected]. Their TIN number is:[protected]. I jaismon George, from Cochin,kerala. After 2 days of delivery, the earphone of the set got malfunctioned and wi-fi not working and total phone hang. I visited the Sony service centre in Cochin named ACCEL FRONTLINE SERVICES LTD.
SONY AUTHORIZED SERVICE CENTRE
22/2207 OPP:VEEKSHANAM PRESS,
VEEKSHANAM ROAD.PHONE NUMBER:[protected]
From the Sony service centre they gave me a DOA certificate and told me that i had to gave it to the retailer and they will gave me the replacement and they dispatched the product to the Sony main service centre in Delhi. Meanwhile i contacted flip kart customer care report this problem and they asked me to mail the DOA certificate and bill. As per their concern i mailed it to them. they told me that the product is out of stock and they can't replace and will refund the money only after take back the product from me. I told them that i only had DOA certificate with me. And after all these they replied to me that they can't do anything and neither refund my money nor replace the product. I had attached all the documents with this compliant. Please kindly do take action to solve my problem at the earliest.

RETAILER DETAILS
WS RETAIL SERVICES PVT LTD
WAREHOUSE ADDRESS KHASRA
NO.435,ROAD NO.04,LAL DORA
EXT.MAHIPALPUR
With Regards,
JAISMON GEORGE
PUTHENPURAYIL(H)
KARIMPANA P.O
KOOTHATTUKULAM
UPPUKANDAM
PIN:686662
MOB:[protected]

Hi,
I placed an order for Samsung galaxy s3 pebble blue for Rs37000/- on September 14th(Order no : OD[protected]). Then I requested for cancellation on September 15th, after confirming with their customer care representative that the product is not shipped and amount will be refunded. I placed a new order for Samsung galaxy S3 marble white on Sept25th (Order No : OD[protected]). Meanwhile, I continued enquiring the Flipkart customer care team regarding my cancellation request. I always got the reply that “ Flipkart will be processing this request immediately” which did not happen even after both the products were delivered to me on October 5th. When I again enquired their team regarding this, they said me that “The cancellation request was supposed to be processing by now, which unfortunately did not happen” and some apologies. After my n number of calls, I came to know that they have started processing my cancellation request on October 8th. And they asked me to wait till October 13th for the reverse pick up to happen. But this also did not happen. When enquired about this through mail, I was asked to wait till October 16th. They also sent me a mail detailing the procedure of how to pack the product for reverse pick up. But no one came to pick the product. On October 18th, I called them and got a reply that " A product once delivered cannot be taken back". This statement made the whole thing make me feel like I was fooled.

Please do the needful.

Thanks
Anjana

Hi,
I had ordered a TV from flipkart.com 3-4 days back.it was suppose to be delivered on 16th of oct.when I called in to confirm the order on the 15th oct,the CS associate informed us that our order has been cancelled!
I am sure there was sum technical error and thats the reason the order was not deliverd,however i wanted to know the exact reason why we were not informed before cancelling the order.Would request you to look into the matter as such things are a great cause of inconvinience and anxiety for the customers!

TV-Toshiba,32 inch-LCD
order no-OD[protected]
Regards-Bhupesh Torani
mob-[protected]
email [protected]@cvent.com

I have ordered a product, 1. Order Id : OD[protected] - Lta : Bag Forever Rio BFE/CZ/7 Orange Tote Hand Bag Messenger Bag.
This costed me 350 rupees, the bag shown on the website looks like a very good quality and the one I received is totally waste product and I was decevied by the diference in the ad and the actual product.

I feel cheated by this product, I brought products before from online shopping and this time I was stunned to recieve a product which should cost no more than 50 rupees and its worth is no more than a plastic grocery bag.

I do not like being cheated of my hard earned money and when I called the call center for problem redressel they were inturn coming at me saying that I should have called their call center to know the quality of the product before buying (This is distgusitng reply, more disgusting then the product I received instead of showing empathy they were looking for silly reasons) and its their supplier and not they who are to be blamed. These kind of lame excuses given by Flipkart is nothing but cheating customer.

It is like advertising Gold on website and selling Gold plated ornamemnt, and when you ask for redressel of cheating, they telling you that its
supplier problem and my problem.

I want to know, what Indian governent and other Other agencies do to prevent this kind of fleecing of customer. Also what advice what further actions I can take to protect my hard earned money and make Flipkart recognize and accept their mistake.

Let me the know procedure, for getting my money back and for me to send back this waste product

Hi,

I had ordered a pair of Skullcandy earphones from Flipkart.com. I was informed that i would receive my product in 8 days.
After the said period, i received an e-mail from flipkart, stating that the order is cancelled due to unavailability of the product, and the amount would be refunded.
For the refund, i was given 2 options:
a) Refund to my flipkart account, which would be done in 24 hours.
b) Refund to my bank account, which would take 8 business days.

I find the above mode of payment, very inconvenient.
So to summarize i have simply deposited an amount to them for a minimum of 16 days, without receiving any service.

Thanks,
Vimal.

I had ordered a Sony VAIO Laptop on my wife’s name at Bhilai via Flipkart.com online on 18th September, 2012. The order ID is OD[protected]. After 10 days (on 28th September, 2012) after I enquired about the non-delivery at Bhilai, I got a regretful mail from Flipkart. They specifically told me that the amount of Rs. 30,500/- would be refunded in my account by 11th October,[protected] working days). Then after the amount was not deposited till 11th October, 2012, I enquired with them again regarding the status of the deposition. Then again, I got a regret mail, stating there was some “error” from “sivakumar”, a customer support personnel at Flipkart.
My grievances are as follows:
1) Why the company was not able to deliver the product, when it showed on their website that it was available within 6-7 working days ?
2) I’ve lost the savings account interest on Rs. 30,500/- for approximately one month, which I paid for the desired laptop.
Kindly settle the issue at the earliest !!! Thanks a lot.

i have purchased nokia headset by online using flipkart .com... at 28.09.2012.. the seller has been shipped my order at 29.09.2012 by first flight courier....Shipment Tracking id:- F11838912 ...... not yet i received my order....but i track this item in the first flight courier website the status was delivered at 05.10.2012....how is this possible? i dont received my order then how tha status was delivered...very highly desatiesfied with this courier......kindly help me... my The shipment was sent to:
TAMIL COMMUNICATIONS BROWSING CENTER
NO:10,PERUMAL KOVIL STREET,CHENGAM. THIRUVANNAMALAI DISTRICT
PERUMAL KOIL STREET
CHENGAM, IN-TN
606701
Phone: [protected]

dear sir, i had booked a bsnl tablet phone from flipkart.com for rs 6999 on 27/8/12 and made payment from my credit card with txn no OD[protected]. later i canceled the order as i got the same product from other store in just 6400. so i asked for refund from them.. the refund was credited back to my credit card account after some days. but today on 6/10/12 while i was checking my credit card statement i came to know the same order was repeated by flipkart.com with new txn no OD[protected] and also the amount of 6999 was debited from my account that too without my knowledge. this shows that flipkart.com saves our card details and can misuse it at any point of time by using our money. this is not at all secure and reliable. the repeat order was placed on 12/9/12 and till today i was not even informed about the transaction happened nor did i received the delivery of the product..on complaining to their customer care they replied that the amount is credited to flipkart.com wallet and i can use the amount for future purchases.. this way they loot customer and block their money and force to buy things from them... this is totally a cheating and fraud case done by flipkart and is a forgery case done by the company.. pls take necessary actions on the company and penalize them for their fraud activity.. also i need my amount 6999 back to my credit card account.

Greetings Team,

I Have placed an order in FLIPKART.COM web site for product Jergens Soothing Aloe Relief Moisturizer (621 ml) for 302 INR. They have Cancelled my order without even informing me. Later i came to know that they have increased the product price to 399 INR and that is the reason the web site cancelled my order. Could you please look into the issue and do me the favor. It is their minimum curtsey to inform the customer regarding the cancellation.

Kind Regards | Rajesh

I placed an order for a Book online which according to flipkart did not go through , they asked me to place the order again and delivered the order twice.My sister and me landed paying up for th book twice in each others absence thinking its the same order.

They asked me to ship back the book to thier ware house and never refunded the amount back, inspite of several calls and emails.


I Rinki received a delivery twice for the book mentioned below ( Ref Id: OD[protected]] ) and I have shipped it back to your ware house address as instructed with Trackon courier with the tracking number[protected].

Which was delivered to your warehouse on September 14, 2012 , ( http://trackoncourier.com/Default.aspx ).

These companies are big giant and it is so difficult to get back your hard earned money given to them even if there mistake.