Flipkart Complaints & Reviews

Dear Sir,

I got a MOTO G from Flipkart (OD[protected]) on 15th March, 2014. Since last few days it has been hanging frequently. I have called the Flipkart team 4 times and each time they assure me about the resolution within 24 hours.

Presently, I have not received any call and my problem is still persisting.

Thank you,
Divyanshu Jain
[protected]

I have ordered a mobile of samsung and it has to receive by me at 6th april 2014 . But I talk to yours employees they have given the reason of holiday purpose... but we want the mobile on that day only because we have taken the ticket of my travelling it should to come today I have ordered on purpose of 24hr delivery for this delivery I have paid 90 Rs... So it had to come in one day... I think you accept my complaint and take some action against them...

My name is vishal & registered number is [protected] .I have purchase a moto g phone from flipkart firstly the the phone was promise to deliver on 2nd April before 7 pm, but it got delivered on next day .and worst the phone stop working i had called on customer care on 4th April and executive told me to wait for 24 hr there will be call from technical team & in 3 days your phone will be replace .i waited there was no call .i called again on 5th April and again executive told me to wait for 24 hr.am in deeply trouble feel wasted money, my work is affecting badly feel to go to consumer court.kindly do the needful.

Sir,
This is to inform that trackin id wsrc [protected] (Ref. Mob. # [protected]) against booking for moto g delivered without bill. The delivery man also checked the same & did not found the bill.He assure that by mistake it is fault of company. I tried more than 10 times to several no for providing the bill including your customer care centre. But no response / bill received till now.
Delivery of any goods/products without bill is illegally.

Pl. Provide the same as i have made full payment against the order.

Regards
Rana ds
[protected]

I ordered WD My Passport Ultra 2.5 inch 1 TB External Hard Drive (Order ID - OD[protected]) on 17th March 2014 for 4170/- but next day this product was available for 3879/- so I cancelled my order on 19th march so that I can reorder the same item again at new price. I had paid for this product through Flipkart gift card (2000/-) and my ICICI credit card (2170/-). When I cancelled this order I got a message that I will get the refund in 2 days after FlipKart will get the confirmation. After two days (21st March 2014) I called to FlipKart customer care to know about my refund status, then they told me that I will get refund in Flipkart wallet as soon as they will receive the product, and then I can call them to transfer it to my bank account through NEFT. I specifically told them I had paid through GV and CC, but they confirmed me that it doesn't matter, how you have paid, Once you have money in your wallet you can ask us to transfer the same in your bank account. So based upon this conversation I reorder the same item at lower price with order id-OD[protected], which I received on 22nd March. On 29th March I got the refund of my first order in my flipkart wallet, then I called Flipkart customer care to transfer this amount to my bank account via NEFT. Today when I checked the status then I found that 2170/- is reverted back to my ICICI CC and 2000/- are still there in my Flipkart wallet. Now, Flipkart CC is saying that this amount cannot be transffer to your bank account because you have paid it using GV. If this is the case then Why did Flipkart customer care executive confirmed me on 21st March that I can transfer this money to my bank account, on basis of which I placed a new order using my ICICI CC. Regards, Nitesh Goyal

I had placed an order for ipad mini with flipkart.it was supposed to be delivered today.Delivery person spoke to me and he said he will deliver it tomorrow but I never got my delivery. I just got a mail from flipkart that my order has been cancelled.without my knowledge or permission flipkart cancelled my order. Customer care of flipkart was pathetic. They asked me to place new order. And unfortunately the offer is not available now on flipkart. I'm very disappointed and appealed by flipkart service. Will never again use it. And will tell my friends never to use it

My order no is OD[protected].I received the moto g mobile on 31 march. But phone is defective as there are vertical line on the screen. I called up customer care on 1st april but no satisfactory response from the. Very bad online shopping site.

Sir, I regret to inform you that I had choosen one Peora Silver Jewel Set (Model No 1363), but unfortunately this short of items shown undeliverable to Assam. But as it is an online store hence should be available to everyone from every corner of the world. I want to think it as a mistake despite as negligence. Sir, my request is to avail the facilities of buying every item from flipkart (as they are trusted to be genuine and cheaper than open market) from Assam also. I am waiting... Regards Jahnu Baruah Jorhat, Assam

My Order with Flipkart.com [OD[protected]] has been successfully placed yesterday i.e. on 31/3/2014. The phone moto g, that was ordered is defective. I have made the complaint yesterday only. I don't need replacement. There is no technical service help done from your company side so I am very disappointed and I don't want replacement. I want my money back i.e. Rs. 13999. I need assistance from your company side as soon as possible. My number is [protected], [protected] My email id: [protected]@gmail.com, [protected]@yahoo.in Regards, Sugandha Gupta

My order with Reference number WSRP[protected] was for Nikon 50mm 1.8g lens but the lens in the consignment was Nikon 50mm 1.8D lens . My order was for Nikon 50mm 1.8g but due to issues in your website I was redirected to the page where it had Displayed Nikon 50mm 1.8D . i failed to notice it . I had called customer care twice and raised complaint regarding the same where i was told that i will be getting a call soon and today i received the call at around 1.20 Pm from one of your executives name Harshini who spoke very rudely and failed to help me... i had very bad experience with flipkart i would not prefer flipkart in future. I request you to take back the consignment which i received and kindly revert the amount to my account . Thank you

I had ordered a laptop Acer E1-572G from Flipkart.com, order ID OD[protected]. I received the order on 13/03/2014. Its been 18 days since I have received this order and I have been trying to refund it ever since due to discrepancies in the specifications of the product. The screen resolution specified online was 1920X1080, but the laptop is1366X768. I have called everyday since then, I have sent snapshots of the discrepancies, I have registered several complaints but there has been no progress in resolving them. The customer care repeat the same lie every day, 'someone will call you back within 24-48 hours', but nobody does. They even lie about calling me and I not picking up. I feel ignored and cheated. I have my call logs and there has been no such event. I am eligible for a refund, but the Flipkart people are lying and stalling. I am attaching a screen shot of the discrepancies.

Flipkart delivered a defective Shoe. Upon my complaint they took back the product but not refunded my amount. After the product reached back to the seller they included the same in their stock to sell it to some other customer. When I posted a review on their website regarding the same they deleted my review. They deleted my second and third reviews too for which i took the screenshots and posted the same on their Facebook page. They called me up and apologised and agreed that they will add my review on their website and send me a apology email and mention on their facebook page about the action discussed and taken but to my surprise they have now deleted the facebook post too and barred me from posting anything on the website. https://www.facebook.com/kamal.sachdevaa

i had ordered Sandisk Cruzer Orbit CZ58 16gb pendrive (black there is a problem its not fucntioning showing that it is write protected As we have warrenty for it so we wanna claim it... details: [protected]@gmail.com [protected]

I have ordered a mobile for my brother and the order ID is OD[protected]. There is a fault in the mobile and when I asked to return, they said its minor issue and they will not return it. They said that it can be fixed by taking certain steps. Even the steps they said is not working and they bluntly refused to return it. Don't know how to act on this. How can I take a legal action against it. They say they have a 30 day return policy but now they are not exchanging. Can you please help.

I had ordered three items from Flipkart - two vests and one shirt. Two of the three items were delivered in wrong color. The pink vest of the order was delivered in ferozi color. The paddy green vest was delivered in light blue. When I called the customer service they told me they deliver whatever color is available irrespective of the order and refused to entertain my request for exchange.

Hi, Order ID - OD[protected]I have bought the citizen analog watch yesterday i.e. 24th March only, got it delivered today 25th March in a day with extra payment of Rs.90/- at 3PM, Flipkart has done the misselling, fraud. If you can see the specification there is mention 2 Year Manufacturing Warranty, 2 Year Extended Warranty by Fadka, but i got only 1 year limited warranty card with the box, and also box was found opened and there was so many dust on box. I have purchased more than 2 lakh with flipkart but now this is worst situation feeling very bad. I had word with customer care executive, waiting call from flipkart with in 24 hrs. Kindly help on the same..!! Below attached email conversation with flipkart customer care team..!! Urgent Attention: Order ID - OD[protected] [Incident:[protected]]‏Mohit Rajput 16:12PM To: [protected]@flipkart.com Dear Preetham Praneeth, Order ID - OD[protected]I waited another day, no such response given to me !! Worst experience ever expected from Flipkart! Should i have to wait another day??I have no option but to raise the complaint in the consumer court for the same !!MohitFrom: [protected]@flipkart.comTo: mohit.[protected]@hotmail.comDate: Thu, 27 Mar 2014 16:36:24 +0530Subject: Order ID - OD[protected] [Incident:[protected]] Hi Mohit, Order ID: OD[protected]We certainly understand your concern and offer our sincere apologies for the inconvenience caused.We have already informed this to the concerned team and will get in touch with you in the next 24 hours with an exact update and assist you further.You have our assurance that we will have your issue resolved in the best possible way.We request your kind patience in this regard. Did I solve your problem? Please click here to let me know.Please write back to us should you have any other questions or need further assistance.Regards, Preetham PraneethCustomer Support Incident History Customer By Email (Mohit Rajput)27/03/2014 04.25 PM May i have your attention please? Customer By Email (Mohit Rajput)25/03/2014 04.15 PM Hi, Order ID - OD[protected]I have bought the citizen analog watch yesterday i.e. 24th March only, got it delivered today 25th March in a day with extra payment of Rs.90/- at 3PM, Flipkart has done the misselling, fraud. If you can see the specification there is mention 2 Year Manufacturing Warranty, 2 Year Extended Warranty by Fadka, but i got only 1 year limited warranty card with the box, and also box was found opened and there was so many dust on box. I have purchased more than 2 lakh with flipkart but now this is worst situation feeling very bad. I had word with customer care executive, waiting call from flipkart with in 24 hrs. waiting for positive and prompt action otherwise i will have to look after necessary action..!!Thanks, Mohit KumarMobile- [protected]Email- mohit.[protected]@hotmail.com Auto-Response25/03/2014 04.15 PM Dear Customer, <br /><br />This email is for your reference only. You do not need to reply to this mail.<br /><br />We will get back to you at the earliest.<br /><br />Customer Support<br />www.flipkart.com<br /> [---001:001507:20245---]

od[protected] courier guy decides when he wants to send a courier. bought a ram(2gig). item out for delivery on 24th march. no call as such from courier guy or service. check my status on ekart services at the end of the day and see that "no response from customer". i contact customer service on flipkart for this incident. get another notification that the item will be again. again no calls as such. So decided to call the courier guy myself, he refused and told will deliver the courier tomorrow. i pleaded him to deliver it the same day, but no response. called customer service(AGAIN), they said that i had instructed courier guy to deliver tomorrow. AM FURIOUS. HENCE COMPLAINING

> Dear all> I just spoke to Prateek on phone and he was very arrogant and indifferent.> Let me warn this attitude in employees is very dangerous and damaging for> flipkart.>> I placed an order on flipkart on 5th march 2014. But it automatically got> cancelled.> I was not notified.> I'm being told that order was cancelled by system itself.> I was also accused by Prateek that I'm selling the products I'm buying on> flipkart.> Let me tell you I'm an industrialist and don't need resell anything from>
flipkart.> I normally bought from flipkart just for reason that I like online> shopping without having to go anywhere as I'm busy the whole day with my> work.> I spent 1 hr going through your catalogue and placed the order. But all> this for nothing.>> This is highly irresponsible from from flipkart to accuse any customer> like this.> You could have atleast called and confirmed.> You can check my account and see my purchase history before making such> allegations.> There are other online portals which are not rude to customers like> flipkart.> I want someone more responsible to revert my complaint otherwise I have to> move to consumer court for harassing
me and accusing me.> I will not tolerate this mental harrasment.>>> Sunny Gupta> [protected]

Sir/mam. This is pema lhundup of email id(pema.[protected]@gmail.com had orded a power bank of 8000mAh cost 2399 and got a ear phone worth for 750 rupees.the ordered place pin code is 248197 and received on 20th March. unfortunately as per the information guide i charged the power bank before first time use. but its led level is not shining and which indicate that it is not charging itself. so please do something on it as i didn't got time to use it on my smartphone.

I bought a gift for a co-worker, a mixer/juicer/grinder combo, and the product wasn't as described - the motor is very weak. The motor is supposed to be 500w but a 5 year-old could mix it faster than this machine can. I called Flipkart the following day to register my complain and thrice thereafter. To their credit, their manager called me back but it's been 10 days and NOTHING has been resolved. I would like my refund asap.