[Resolved]  Ford Fiesta — spare part not in stock

JUST TO BRING IN YOUR KNOWLEDGE THAT I'VE A PETROL 1.4EXI FIESTA OF 2006 MODEL. THE DAY I BOUGHT THIS CAR I WAS CRASHED BY THE FORD TORTURE SERVICES. I'AD BEEN TO NCR FORD DELHI & FARIDABAD SERVICE STATIONS BUT EVERY TIME I M GETTING A POOR SERVICES FOR MY FIESTA... THEY ARE JUST INTO MAKING MONEY. I TOOK EXTENDED WARRANTY FOR MY FIESTA AND THAT WAS EXPIRED IN APRIL 2008. I DONT KNOW WAT WAS THE MODUS OPERANDI BEHIND THAT AS I WENT TO SHOWROOM FOR EXTENDED THE WARRANTY IN APRIL ITSELF AND THEY DECLARED THAT DUE TO SYSTEM PROBLEM THEY ARE NOT IN A POSITION TO GIVE ME THAT EXTENDED WARRANTY AND TOLD ME THAT ONCE IT WILL BE FINE WORKING THEN THEY WILL CALL ME.. IN THAT SCENARIO THEY WASTED MY 2 MONTHS. WHEN IN 3RD MONTH I WENT AGAIN THEN THEY SAID IT HAS ALREADY CROSSED 2 MONTHS NOW IT WONT BE POSSIBLE FOR THEM TO GIVE ME EXTENDED WARRANTY AND WHICH IS REALLY HURTABLE. I REALIZED THAT HOW MUCH YOU GUYS ARE PUTTING CUSTOMER INTO An UNBEARABLE PAIN. UNFORTUNATELY I WAS NOT IN INDIA SO I COULD NT FOLLOW UP FOR THE SAME.. LAST MONTH I WENT TO SHOWROOM AGAIN AND ASKED FOR THAT LAST DISCUSSION AND THERE ITSELF THEY SAID THAT IT WONT POSSIBLE. FURTHER I TOLD THEM TO RECTIFY THE HEADLIGHTS PROBLEM OF MY CAR AND THEY REPLACED THAT BULB AND CHARGED ME A BILL OF 1400 RS/-. ON THE SAME NIGHT I FOUND THAT BATTERY INDICATOR IS GLOWING WHILE DRIVING. I ABRUPTLY WENT TO SHOWROOM AND THEY SAID THAT ITS A ALTERNATER PROBLEM. IN THAT CASE I TOLD THEM TO CHANGE IT THEN THEY SAID THEY DONT HAVE PART IN STOCK. I WAS STUNNED ABOUT THE SERVICES HERE BEING PROVIDED TO A COMMON PERSON OF INDIA. FURTHER SERVICES CENTER PERSON CONTACTED ME AND DECLARED THAT THEY HAVE A PART AVAILIABLE IN SOME OTHER MARKET (THEFT FROM THERE OWN SHOWROOM) BUT FOR THAT I HAVE TO PAY 14000/-.

I have hade a similer experience with Bhavna Ford (Nerul) recently. I was asked to change
the shock absorbers, which was not faulty, whereas a rubber bush which needed change was not available with the workshop .

I have a strong feeling that the said "Sales and Service" outlet does not have any service orientation, and is manned at the shopfloor level by amateur hustlers.

Please be careful before trusting your vehicle to such unscrupulous entities. It is high time
Ford does a real introspection on their delear network, least the brand gets dented at the hands of dealers like Bhavna Ford.

FORD cars are valid only for a year, From the second year the problem starts, and if it is under warranty they some how manage to get replacing the parts with some other defective parts, and after the warranty we have to put it from our pocket to change the spare parts, and the most amazing fact is that none of the parts are available in open parts and also Ford wont let you take any spare parts out of their workshop, why...?

The answer is simple they loose on the labour charge.I went to the showroom around in bangalore, and after fighting for almost 3 hours, they told me on my face that they cant give any of the spare parts, why because they dont get any labour on that.

FORD just sucks...