Ford India Complaints & Reviews

Dear sir

I have recieved a mail fromGUCCI FASHION & DESIGNERS COMPANY.for the post of sales manager. as they are giving a very good offer . so i was having a doubt is this a fraud or scam . the details are as follow 1st is hr and 2nd is travel agent for visa processing. Pls revert back asap.
1)Mr. Williams Green
HUMAN RESOURCES MANAGER,
GUCCI FASHION & DESIGNERS COMPANY U.K

2)Barr.Marc Anthnio
Member Abdul Chambers Solicitors,
Abdul House,
233 Bethnal Green Road,
London.E2 6AB
TEL:+[protected], +[protected], +[protected]
+44-[protected], +[protected], +[protected].
Email:[protected]@live.com





UNITED KINGDOM
TEL: (00) +[protected], +[protected]
LAND LINE: (00) +[protected]
FAX:[protected]

Squadron Leader S K Pandey
Base NET & IT Officer
AIR FORCE STATION BARRACKPORE
TELE[protected]
Extn. 6208 (O) 6228 (R)
(MOB.) [protected]






To:-
The Chairman & Managing Director
Victoria Ford
Kolkata (WB)


Sub: Complaint against Victoria Ford for causing damage to my personal vehicle bearing registration number AS01Y9535.

Dear Sir,

1. This is to intimate you that I, Squadron Leader S K Pandey, a commission officer of Indian Air Force posted at Air Force Station Barrackpore, received an SMS from TM-VICTORIA
on my mobile no.[protected] on 22Mar10 at 1833hrs stating the following "Navaratri is here! Victoria Ford offers 10% off on labour and free pick up and drop, top wash till 31st of March, so avail the opportunity, Plz contact 23457758/60, [protected], [protected],[protected]”.

2. I decided to avail this facility and therefore contacted Victoria Ford through aforesaid contact nos. I finally could speak to your Manager Ms Ranjana (mobile no.[protected]) on 24Mar10 at about 1645hrs and registered my car AS01Y 9535 for free pick up and drop from my residence. I also intimated the following problems in the vehicle which required inspection and replacement of parts as per requirement. Ms Ranjana booked my car complaint over phone and conveyed that a driver will be coming to my residence on 25 Mar10 to pick up the vehicle for servicing and repair of the undermentioned snags.

(a) Abnormal sound from the fan belt area under the bonnet.
(b) Hydraulic oil leak from the power steering system.
(c) Suspected leak of Engine oil.

3. On 25 Mar10 at 0930hrs (appx) the driver contacted me on my mobile and introduced himself as Mr. Abbas Ali, a Victoria Ford employee and asked for my residential address from where my vehicle was suppose to be picked up. The driver reported to the Main Guard Room of Air Force Station Barrackpore, at 1130hrs on same day. I was informed by security staff on duty at main guard room that Mr Abbas Ali of Victoria Ford has come to meet me. I informed the security staff that I am coming to main Guard Room in my vehicle to meet Mr. Abbas Ali. Following which I drove down to the Main Guard room and met Mr .Abbas Ali .He was wearing his identity card around his neck and a Ford collar batch hooked on to his shirt’s collar. I decided to accompany him to the workshop of Victoria Ford. During our casual discussions he informed me that he was not at all satisfied working with Victoria Ford as they paid him just Rs 4000/-only and tasked him for more that 12hrs daily. He even requested me to arrange a better job for himself.

4. After travelling for a distance of approximately 5 to 6 kilometres, near Barrackpore Chiriamore there was some unusual jerking in the vehicle and the vehicle was not picking up speed, however the vehicle moved slowly up to Talpukur and came to a standstill. The driver stopped the vehicle on the road side, opened the bonnet and touched various electrical fittings probably to check for any lose connections. After this he tried to start the vehicle but same problem persisted. Some help from nearby motor garage mechanics also did not yielded any result.

5. The driver Mr. Abbas Ali then contacted their workshop and asked for the recovery team to recover the vehicle from Talpukur to Victoria Ford. Meanwhile, I also spoke to Ms Ranjana and requested her to do the needful. She assured me of all assistance and also advised me to discuss the issue with Mr Sunil Chamal, DGM of you company. I then called up DGM Mr Sunil Chamal, and requested him to do the needful at the earliest. He assured me with the following words “Pandeyji don’t worry, the vehicle is now under our control and it is our morale responsibility that we take all necessary steps to recover the vehicle and further rectify all the snags registered by your complaint at the earliest and now you can comfortably carry on with your other commitments.”

6. Having such assurance from none other than the DGM of your company, I went back home peacefully. At about 1645hrs the driver called me up from a mobile no. and confirmed me that two technicians from their workshop have reached the breakdown site and have started the rectification task. I asked him that from whose mobile he was calling. He replied back saying that it was one of the mechanics mobile no. I told him that I am also coming to the site to see the rectification task. At about 1710hrs I reached the site and saw Victoria Ford Mechanics working on my vehicle. I identified them with their identity card. I enquired from them about the problems that have occurred in the vehicle .One of the mechanic, Mr Sushanto Das told me that malfunctioning of the fuel pump was suspected by them and they were in the process of replacing it with a new one. I was present on site until the rectification work got completed and the vehicle declared serviceable. The vehicle was thereafter driven down by the driver with mechanics siting inside the car to your workshop. I came back home at about 1800hrs.

7. When I did not receive any information from your workshop about my vehicle’s arrival until 1945hrs, I decided to call them up. I enquired with DGM Mr. Sunil whereabouts of my vehicle and he replied that he will check-up with the workshop staff and get back to me. When I did not receive any further information until 2000hrs, I called up the mobile no. of the mechanic, the driver answered the mobile and informed me that my car caught fire due to some short circuit and a fire brigade was being called for extinguishing the fire. I was totally shocked by the news whereas my wife got unconscious. I have always cared for my vehicle in the same way as I do for my child and such an incidence happening to my car actually broke me from inside. I did not know what to do now. At about 2030hrs the driver again called me up and informed me that the police have ceased the vehicle and I have to come to the Karaya police station, Beck Bagan to resolve the issue.

8. At about 2045hrs I hired a Taxi from Barrackpore Chiriamore and started for Karaya police station. In between I received a call from DGM Mr. Sunil and he informed me that, he along with his team members are waiting at the Karaya police station for me. At about 2200hrs I reached the Karaya police station and saw my car which was fully burned. I broke into tears and could not control myself. DGM Mr. Sunil, who was already available at the police station, saw me and came up to me and introduced himself me. After this he also introduced his administrative head, sales head and technical head those were present at the site to me. I met all these people for the first time. He told me not to report the matter with police and Victoria Ford will compensate me for the damages. I asked him that how Victoria Ford is going to compensate me for the damages, for which he had no answer. I went up to meet the officer-in-charge of the police station Mr.Aloke Kumar Ghosh. Mr. Ghosh gave a patience listening to my pain and agony and told me to come next day at about 1400hrs.I came down and told DGM Mr. Sunil that the Officer-in-charge of karaya police station has called me tomorrow and I request you and your concerned staff to come tomorrow at the same time.

9. On 26 mar 10 at 1230hrs (appx.) I hired a vehicle again from Barrackpore and reached Karaya police station at about 1415hrs. After looking all around I came to know that nobody from Victoria Ford has turned up today. Hence I discussed all my problems and agony with SI Mr. Prabal Roy.

10. Sir, I want to bring to your kind notice that I am very fond of my vehicle and love to maintain it always like a new vehicle, it is as close to my heart as my child is and I have tried my level best to keep the vehicle self driven only. I deeply trusted your company and that is the only reason why I had handed over the vehicle to your driver and mechanic. I suspect that the fuel pump which was replaced by your mechanic at breakdown site was not properly replaced or there must be some thing wrong with the associated electrical connections, which most probably could have been the cause of short circuit leading to fire. The driver of the vehicle was also mentioning about some short circuit when I enquired about the cause of the accident from him.

11. Sir, I only request you to kindly intervene into the matter and help me in getting my vehicle back in same condition as I had offered to your company staff on 25Mar10. I want my car to be repaired to original shape or else be replaced by a similar one. I also want you to take definite actions against your concerned staff for total negligence on their part of duty and inefficient handling of on site snag rectification on such a costly car. This incident could have easily led to the damage or loss of public property and precious lives because the fire took place in a crowded public place. I request you to initiate stern action against that the negligent staff of your company. I also want to intimate you that very shortly I will be posted out from Air Force Station Barrackpore to Air Force Station Bhatinda; hence an early solution to my grievances is prayed in your good office.




Yours’ faithfully,



(SK PANDEY)
SQUADRON LEADER
BASE NET & IT OFFICER
AIR FORCE STATION BARRACKPORE



Mailing Address:-

SQN LDR S K PANDEY
BASE NET & IT OFFICER
AIR FORCE STATION BARRACKPORE
PO- BENGAL ENAMEL
DIST- 24 PARGANAS (WB)
PIN: 743122
E-MAIL: [protected]@GMAIL.COM

Copy to: Ford India ltd
New Delhi

Ford dealerships are inefficient and "arrogant". please read my complaint lodged today about another dealer by name Harpreet Ford, Gurgaon, Haryana.

vodafone address relatd

I want to change vodafone postpaid Billing adress No 41 Station street kattangulathur pin code 603203

the dealers are ill educted lot. the employees are even more illeterate. the kind of talks of quality the Automaker boast of is all vanishes themoment you stem in an authorised dealers work shop.

I have a ford vehicle and am thoroughly dissatisfied with the quality of the vehicle first and secondly the way delaer workshop gives service is pathatic. i have a list if incidences which if i have time and bring them to Ford India, may be some perticular delaer may loose their dealership.

THE KING FORD IS ONE OF THE BEST WORKSHOP OF FORD IND PVT. LTD,

The service provided by King ford is very poor, i recently gave my vehicle for complete general service, wheel alignment and washing and polishing against the smart card. But the vehicle was not properly cleaned. The wheel alignment was claimed to be done but was not done the condition of car is the same, when spoke to Jigar ([protected]) he said their might be a problem in alignment that was done. Even the petrol levels were very low. In a authorised service dealer's workshop if petrol levels are getting low then what will be spares they use (genine??).

The service provided by King ford is very poor, i recently gave my vehicle for complete general service and accident.i had a talk with mr. tushar [protected] in my 1st 2services about a problem in wiper from the 1st day. after claming in the 3rd service by them they charged for it and on that day before giving the bill he confurmed his mistakes and after a second he deniyed with his commitement. king ford is really making people fool. they dont even do the color work with a good finishing and dont even have a good staff who would have respect for customers. i have even complained on [protected]@ford.com

Pathetic service...kings Ford owner is highly unprofessional/uneducated and for him, no values for customer satisfaction. Ford India should improve their services but I don't understand why they are not addressing this type of issues. Their behaviour is like, i[censored] want to buy ford car and fond of that car then any cost u will come and buy but it matters a lot in long run. Services is very much important, I wanted to buy ford car but seeing this I drop idea of buying ford car.

Well king's ford gave used car on the name of brand new car. And gave all invoice 1.5 months back.
It's name should be KING'S FRAUD rather ford. Coutomer aupport of ford India is also worst.

FINALLY CASE IS BEEN FILED IN CONSUMER COURT AND FIR HAS BEEN LAUNCHED.

GUYS LETS BE TOGETHER AND LET THEM PAY FOR WHAT THEY DID.

legally they'll be catched soon as case is been filed in consumer court

Dear Friends,

Please don't buy anything from Parthas Textiles, Trivandrum. I had a very bitter experience after using the cloths purchased from Parthas. It was poor in quality and the charged high prices. All the cloths were damage while the first use.

I beleive they are selling very old stock.

I think, Ford is not interested in servicing vehicles that are more than 5 years old.
If they do, they try to make you believe that it's better to sell it rather than to service it. I have been many times approached by the people at Kairali Ford enquiring whether I am interested to sell my vehicle. Whenever I refuse, I am told that it may cost me more than Rs.25, 000/- for my next service.
If my vehicle is not in good condition, why do these people approach me with prospective buyers ?
I think Ford servicemen are trained to cheat.
I have two Ford cars ( one in Trivandrum and one in Chennai) and I will never buy a Ford or recommend anybody to buy it.

Ford will face the fate of Fiat in india

Ford Fiesta sent for the ninth time on 20/03/2015, to Cargo Ford for repairs of A/C

Car collected by Cargo Ford from my residence for repairs of A/C on 20/03/2015. Collected the car after repairs on 24/03/2015.

Dear Ketan

I am also suffering from FORD people attitude.

I will call you soon as i have also gathered few info which i would like to share and also you can help me.

pritesh.

My Name is Kiran Kumar Working as an Team leader in Schneider Electric India P Ltd .

This is the complaint regarding an fraud proforma Invoice given to me by sales engineer from Lathangi Ford P Ltd, Bangalore .

This is the incident happened from beginning. I owned an getz car, I suppose to buy an Hyundai Verna vehicle with an good price discount of 30, 000 Rs + Exchange bonus of 20, 000 total discount is 50, 000.I paid advance amount for that offer to go ahead with Verna CRDI VGT Model .One day I visited a website India Ford, I reigstered for Broucher there was a call from chennai and given instructions about the ford dealer .One fine day there was a call from Lathangi Ford, Bangalore .I asked more details about the Ford Ikon TDCI.I came to hear that it gives a great milleage.I showes little intrest in that vehicle, after few days i taught any how i already paid advance for verna so I can go for Hyundai Verna .I suppose to sell my Hyundai Getz Vehicle, just looking for a good Price because of exchange bonus 20K .Sudden there was a call from Lathangi Ford By sales man Mr Stanley and Paul, I visited show room and expalined about the things reg verna anf that is the end of Ford .On 26th Aug 2009 there was a call from sale man form Lathangi stating that we are giving a good price offer for you this is good offer with an cash discount of Rs 50, 000 and with more feautures than verna .I told I am looking for Ikon if it gives more mileage ok they sent a good pricing list on all the diesel variants .I was impressed with the pricing and ready to go for that Ford Fiesta ZXI, I suppose to sell my get car fully loded because of this great offer I sold my getz vehicle for cheaper price with the force of sales engineer they told the offer is only for 4 days so you need to hurry .I sold my vehicle for 2.65lacks for cheaper price as I am getting a great discount on Ford Fiesta or Ford Ikon Ikool.I visted show room on Saturday 30th of Aug, suddenly they told this is offer is not eligible for you as my sales engineer make a mistake and sent a wrong information .They told me the pricing than we can offer is 8.56000 for Fiesta and Ford Ikon Ikool is 6, 50000.

I am really in depresion and discusses with manager he told we will do some thing as my executive has done a mistake, sorry for that we will offer you with the same price as my executive has sent an pricing of ZXI model with only two colors White or Black .I am not intrested to go for that both the colors white or Black and asked for Ikon Ikool they told there are ready give that .I am intrested in Paprika Red or Platinum .I discussed with an sales man sorry we cannot help in this regard .Sorry for that we cannot offer you this price for rest of the colors .We are helpless in that and washed there hands .

Now I lost my hyundai offer with good pricing, I lost the Ford Fiesta pricing as well there are not ready to give the Ford Ikon Ikool price what there sales team leader is quoted for me .
I lost money in selling Getz car fully loded vehicle for cheper price because of 4 days offer as they told me .

I am the big looser in all the aspects, Lathangi ford is happy and sales man, manager, team leader are happy as a customer I am the most sufferer .Who's mistake is this .100% its not mine .

Please do me the needfull in this regard how can I sacrafice my self in balancing my getz car value or hyundai verna car offer value or Ford fiesta offer what they offer .

Last I am a big looser, please ask the saled person not to give the fraud profoma invoive and not cheat the people, customer satisfaction will increase the sale, customer desatisfaction always lead to loose .

If you are not needful please redirect this mail to right team or give me the right mail ID so that I can forward this mail to them

automatic transmission gear box

meri gadi endeavour automatic transmission jiska gear box only15000 km par kharab ho gaya hai for service station par dikhaya to gear box change karne k liye bol diya 15000 km par gadi ka gear box kaise kharab ho sakta hai

That is right, ford has no parts available even with there authorized dealers, even in the capital city New Delhi, i sympathize with people who have bought a Ford car in other smaller cities.

I have a Ford Fiests, a window glass broke, and i had to run from pillar to post and i didnt get it from anywhere, so had to get it from Karol Bagh in Delhi, i guess ford should buy spares from Karol Bagh in Delhi.



Sorry brother, i think you wont get any spares with them.

Useless ford

Even window power machines not available

we are waiting for your reply . its been more than a week a response from your side.. please tell us as to whether you can replace my engine or not. because, my vehicle is standing still at the service station for a long time. and there might be more problems to my vehicle if not used. a mail has also been sent by the dealer in salem and even he is also waiting for reply. hoping that you will respond as soon as possible.

My complaint about Extended warranty .

Your Ford showroom wasan in chembur .has taken amount of extended warranty but yet they not provided me concarning paper's or my car extended warranty.

I am also a ford owner and I have series of issues not one. You go to their website and will find a customer service mail id of chennai write to them they should respond if not. write to JD power asia which ranks various car manufacturers in quality and service. it should put pressure on them. unfortunately in India there is no governing body like in US wherein for any manufacturing defect you need not go to court but reach this governing body and they take company to task. that is why RECALL of defective parts and vehicles is common in US as they know that they will be in soup if anyone reaches the governing body.

Ford Ikon!!! I too have one... here too bad experience, It is indeed a horrible nightmare...

There is a constant never ending problem with the starting system, All the time we get it to the "FORD" service guys, lots of heads come into the bonet and observe like they are observing a satellite hardware in ISRO. And guess what they say?? its with fuel pump!! its with local heating coil(Although it was original parts that they themselves replaced 3months [protected]@@!!@)!!! it is with my new Amaron battery, it was FORD's battery which was recommended(how can't I laugh when they say Amaron's Amps is not enough to start it)!!! and so n so...and what happens, The problems comes back like day and night comes but within a few days or weeks. that's about the PRESTIEGEOUS FORD.

why are they still cheating customers by coming with new and new ford IKON models which still squeezes out our pockets like banks.!! =-<

Ford Ikon 1-8 D next — poor service

Dear Sir,
I'm owner of ford ikon 1-8D nxt. I'd submitted this car for regular servicing to VINAYAK FORD (previously working as Distinct ford) Ring Road Indore. On first time when I received my car I was not satisfied with the general regular paid service because they have charged in pursuance of General Check up near about 3000 but have not checked all electrical connections including lights and other parts which was the mandatory duty during paid service as mentioned in check list. I've complained to concerned authority but they denied this and entered in to consumer disputes after sending legal notice.
Thereafter recently I need service again in my car so that I went there and complained regarding AC cooling problem and wheel servicing with general check-up. This time again the service was very poor and inattentive. When I received my car after service I found there is burn in carpet where they changed back light blub. Another problem I found that during the checking AC functions they have not fit nosal and pipes at inner side and they told me that you have to wait for a day again because the work was not completed. I told them that I've submitted my car in the morning time and I came from Ratlam far from Indore 150 km and I've no time to wait for one day because I've to leave so they delivered my car with assurance that I can submit my car again for AC repairing in coming week but ridiculously they have not fit AC pipes again and told me that do not ON your AC till car back to the workshop. This was hazardous for me and I'm shocked that how behave they. When I complained about burn in carpet they totally denied but I've mention it in car receiving slip. This conduct was very negligent and inattentive. Since we have no substitute service center for ford genuine servicing thus we feel embarrassing on this negligent act by workshop manager and other workers who repair my car.

Hi Guys,

I own 1.8D, Plz don't ever go for Fk-ing "FORD". One fine saturday i brought my car from ford service station after full service making my pocket empty, the very next day car stoped while running.
Service FORCE toed my car to service station and started estimation >Rs. 1L(really don't know what mistake they did in service).
Their claims are crack developed in Engine head, valves bend etc, etc, .
what i did ?
got one new pulser bike and enjoying... coool...
i'm very happy now driving pulser and affraid when they are going to call.

Dear Sir,

Service being provided at Gangage FORD, Kolkata is horrible. They are not attending the problems properly and making money by cheating the customer. Due to poor service, I have replaced all the tryres of my car since last 3 months. Last time car has been handed over to us without resolving the problem. I am facing problem on regular basis. I do not expect such kind of service from company like FORD. We purchased two cars at a time from FORD. I do not know what we should do in future.

Please take action on immediate basis otherwise we would be compelled to go with Consumer Forum.

Regards,

J.K.Choudhary
[protected]

Ford Ikon Flair — Vehicle Back glass broken

Vechicle No. KA04-MA4364 policy No. [protected] in the name of Yakshi Communication. No-126, Railway Parellel Road, Kumarapark West. Bangalore-560020. Contact no. Rajesh:[protected].

Hello Dear Army officer, ,

you did the biggest mistake buying a ford, now you should keep it in a garage and buy another car, , ,

they dont even know how to fix the car, , i am dead sure

thanks

I have faced the same problem with SHAMAN FORD, MUMBAI!
I have a Ford Fusion on which they have done similar things and now they have charged exuberant rates to it. I have already agreed to pay these because I do not wish to create any hassles with these CHEATS. I had decided of buying a Ford FIGO 2010, but now I am looking elsewhere. I would rather buy a slightly more expensive VW Polo or a Nissan Micra and get piece of mind, than be cheated by these people.

I have also had a similar problem. We had a AMC for my FORD IKON 2004 in Mumbai India with Shaman Ford. Plus we had the Air-conditioning System fully serviced. The Aircon system would failed after a few weeks. We called them and they say they will send somebody to check it out. Nobody ever shows up. I can not for the likes of me understand how the AC system can fail so often. The person who attended to me was MR, Ajay PANDEY.

They know we do not have the time to drive the vehicle there every now and then and leave the vehicle there for a whole day or two. After a while the warranty on the repair expires and finally when we take the time to go there the warranty has expired and we have to pay over for the same issue.

I have a FORD vehicle in the USA and have never had any issues with the Dealers there. When they say that the job is done there is traceable document that shows the work was done properly. In the USA there are many FORD DEALERS and so there is competition to get the job done to customer satisfaction.

We got a Ford vehicle in India hoping that the same quality of FORD service would be done in India. I would recommend every CAR BUYER in India to always only buy the CAR whose Dealer is right close by your home. When you buy a Car in India be ready to visit the dealer more often then you go home.

If you ever buy a Car in MUMBAI think twice before you have to commit to SHAMAN FORD. Also be ready to pay exhorbitant service costs. By the time you own the car for 4 years you will have paid twice the total costs. Be ready to see them identify 100's of things that are faulty with your car as soon as they are out of warranty. They spend more time finding small items to fix then actually fixing the faulty items. I wonder if this is part of FORD training in INDIA or what.

I am Dr.Prabhu s/o krishnaveni i own a fiesta classic 2011 may reg no.TN 02 AR 6969( Annanagar Chennai) In chennai ford Arumbakkam i complained of some sound while driving at a speed of 60-80 km/h, which was identified as bearing sound that too when the car was only 5 months old, it was not properly rectified i had the same complaint for my next service even for the second time it was'nt arrested, should i change my service center ?? i hav some good feedbacks from mpl ford . so can i go there for the third time with the sam complaint sir or shall i move on to MPL ford .i request you to take neessary action thank you .

same story from my side.

plz suggest me that what u do for that/