Ford India Complaints & Reviews

dear sir,
i own ford fiesta, which i had serviced at bhavna ford last month at navi mumbai, i got a very bad service, they were suppose to change some part called map sensor due to over hitting of my car while useing aircontioner, they said that the said part is not avaiable in our stores, i am trying to fallowup with them so that they can replace the part, but i am getting very poor response from their end.kindly request you to help me out.
thanks
regards ratnani

I went for the Ford IKON 1.6 Nxt. on Dec 31, 2003. With every passing day my fancy for the car wore off due to high maintenance and fragile. With in years I had to replace the parts one by one. Now after four and half years of having the car I have to spend more than Rs 50k. The car has become an expensive one that I want to get rid off.

A couple of months later, I have to replace the front and rear suspension, power windows switch, battery and a lot more of parts. A car that has run barely 60 KMs needs all new suspension I can’t believe this. The power windows switch is completely malfunctioned after 3 years of careful use and not to say about the side mirrors. This was probably a deliberate feature of Ford design. When contacted their dealer I was told that this sort of maintenance was normal for a car. Not all cars but for Ford cars may be. Another appalling feature of Ford is that they refuse to escalate the complaints with their superiors. I have serious doubts whether their senior management knows that their vehicles have serious problems.

Looking at the pattern of faults and malfunction, as a quality management analyst I can deduce that low quality material was used and there is poor or no quality assurance in their manufacturing process. These cars cannot withstand the rigors of Indian roads. They are made of cheap substandard material and have a high failure rate. I advise every body not buy these Ford cars unless you have enough time, money to spare.

I have already written a review for Ford Ikon here. How ever this also a review for their dealers Harpreet Ford. The misery of owning a ford is compounded by Harpreet Ford. In the last three years I have witnessed progressive deterioration of service quality to downright cheating now. It would take a while for new Harpreet Ford owners to notice the crap between the hype and show.

The last few services have not been carried out to completion. Even worse some body parts have been left loose and my AC less effective (Throw is low from one of the Vents) & the temperature gauge not showing correct reading. Apart from all this the fog lamps of this car stopped working after the service and the interior was in a shabby condition. No recent service in the last year has been complete without at least 2 trips to their service center. I have a strong suspicion based on facts and some sound reasoning that you will be asked to replace parts even before they become necessary.

The worst part is yet to come. My car was last serviced at Harpreet Ford Gurgaon centre on Jul 19, 2008 and paid Rs 9K. On Aug 28, 2008 after driving around 15 KMs, coolant was totally drained out within 40 days, I had to fill water in the coolant tank to reach my destination of another 25-30 KMs. After reaching destination, I called up ford road assistance to repair the coolant leakages. As advised, the car was towed to Harpreet Ford Moti Nagar and received a call from the service centre/president’s office at Chennai that the car requires a major repair as the head assembly need to be dismantled for diagnosis and the total amount shelled out was over Rs 42K. Also I was told that the repair work would not be covered under warranty as the vehicle was driven with out coolant & in overheated condition which could have led to consequential damages.

The vehicle was delivered to me on Sept 05, 2008 in a state of despair with the above defects mounted. Further, I was told I need not to bother at least another 40, 000/-KMs. A detailed complaints were made to the MD of Harpreet Ford, Mr Michael, president ford india ltd and various other departments including customer care but to no avail. When pointed out to the dealership the official was kind to point to me that they did a big favour to me by servicing my car and that was a big deal and started throwing allegation on me. Complaints to the service head Mr Bhatnagar and president’s office has been of no avail in the past and it is the same now. There is not even the courtesy of an apology from the top management. The reply received from the dealership was that the car before delivery was thoroughly inspected and also test driven by me for the entire job satisfaction which was a blatant lie.

On Oct 29, 2008 I called Ford road side assistance due to car break-down it was seen the coolant was in a totally drained condition and top up was done by the assistant of Ford road side assistance. The vehicle was not driven even 2000 KMS AGAIN THE COOLANT GOT DRIED UP. It is evident that the dealership is just minting money in the name service.


Buy a Ford car at your own risk.

We have recently bough an Ford Ikon 1.6 Manual.

The Car has only done 47000 Kms and i had a complain of broken Fuel Pump and over heating.

It costed us Rs 17 500/- to get the problem fixed.

My car has been regaularly serviced by the last local dealership.

The last service was done on 47000 Kms exact, whcich costed me around Rs 7000/- plus.

I have emailed Ford motor company twice, but the same email come thorugh for the last month and a half.

Have also provided all the previous Service and registration details.

I have driven a Ford before an in no such way any automobile asks for such major repair in 47000 Kms.

Can you ask Ford motor Company for an explanation and the necessary losses incurred due to break down ?

I have purchase a Ford Fiesta car recently. I am very satisfy with all perfomance of this car exept combination Swich for Head light & wiper which containing suitable for left hand drive not for Right hand Drive. it is very difficult to oprate while running vehcle to controlled the vehicle by oprating Flesh & gare both togather by left hand. If this switch will change for right hand drive by changing Headlight controll on right side & wiper controlled on left side of the stearing I hope car sell will be incereased in indian market.

I am Sarika Bhardwaj using your car Ford Fiesta Petrol Model since 10 Dec 2006.
I was gifted this car by my brother on marriage.
Initially I was very happy to use this car, but now down the line after one and a half year, this car has started giving many problems.

I am really dissatisfied by For Motors Services.

I purchased this Car(HR 26 AH- 9777) from Harpreet Motors, Udhyog Vihar Gurgaon .
I have done timely services of my car whenever they were due.
But I am forced to write this mail as I was really humiliated and harassed this time by the executives of Ford motors.
I wanted to file a case in consumer court against Ford Motors Udhyog Vihar Branch.
Before that I wanted to appeal to you so that I get a relief from your end.

The case is as below.

Whenever I give my car for service, I never got my car on the day promised.
I am made to come at least two three times even after I was promised that your car will be delivered on that date.
Recently when I gave my car for service,
I was promised to get my car in 2 days. But being my experience with Harpreet motors I called and asked the status of my car after 4 days, but they kept on lingering my delivery of the car.
After all hassles, I visited them after 5 days and got to know that Harpreet motors executives have banged my car in the service station and the back bumper was damaged.
I noticed this when I went there, They never informed me about the same. And when I asked the reason, first of all they were reluctant to the fact that they have damaged iyt, rather they putted the blame on me. It really was a embarrassing situation for me. After that they agreed that it was their mistake and they will repair it again the case was lingered on for 3 more days.
This station is around 10 kms from my home. Every time I visited there I wasted my Rs.150.
I am working for GMR group at Delhi Airport, I was without my car for almost ten days and spent daily Rs. 500 fro Taxi to visit my office.
When I asked for a alternate car when they banged my car fro only 3 days which was Harpreet Fords Fault, they refused and said that no car is available.
I had to bear the Loss of Rs. 1500 for 3 days to visit my office.

After that when I went to pick my car after 3 days, there was a voice in car which I had told them from day one when I gave the car for service, but nobody worked on that, It was still there.they asked me that this will require to change the bearing which costed me Around 2000 Rs.
I agreed to change that. Not happy with the service from the Ford Motor Company. Have paid for the work that has been done. They are still unable to find problem and fix it.
Very unhappy about the run around that I have received.

Even after that the voice didn’t go.
After asking me to waste money of Rs. 2000 which was not required then they asked me that they need to change complete EXCEL which will cost me RS.11000.
My car had run only 21000 kms in one and a half year and I drive car so safely. Only I drive this car.
After changing the bearing now they asked me to change complete Excel of Rs. 11000.
I didn’t agree to that as I was already humiliated mentally and financially by Harpreet Ford that I really don’t trust them.


Also my cars locks for bonnet and dicky was replaced twice by Ford Motors Costing me another Rs.1000 but still the lock is not working.

Many times I have to park my car with the opened lock as it get stuck on and off.
I want to make an appeal to Ford Motors to kindly get me Car checked fully and get it repaired for what all is required so as to compensate me for the losses born by me

I am also using Ford Endeavour Car No. HR05- 0079 since last 3 years.

I hope Ford Motors will definitely take care of their Customers and will definitely compensate for all my losses and harassment by Harpreet Fords Staff.

I was seriously put in to lot of mental and physical strain due to the unruly behavior of Harpreet Ford, which is for me FORD Motor Company. (It will really affect the brand of FORD)
Well this mail is for your kind information and appropriate action if any should be done in this matter.
--
Thanks and Regards

My contact number is [protected].

Thanks & Regards
Sarika Bhardwaj
Associate Manager
Revenue Mangement Team
Delhi International Airport Pvt. Ltd.
Work Ph[protected]
Fax[protected]

Dear Bhaskar

I would not accept the same and I need a detailed report of the same as my Lawyers need the same to file the case and also I need to address to the Media ( Press ) as to the service rendered by Ford, in this case I have been paying Rs.2000 every day on my Taxis and also this is totally a equipment not functioning and also would like to know the worthiness of the person who inspected the vehicle as without talking to the customer how can he assume things, please note there could have been a accident due to the failure of breaks and it is totally unprofessional the way that Ford is handling things and you have taken 12 days to revert back on this issue and boost and give false commitments to customers of your service which needs to be addressed to the general public via Media which I will initiate in the next 2 hours from now.

If you are going to give me the car then the same needs to be in perfectly Condition and the same needs to be given back along with the cost that has been incurred by me for daily travelling and the pressure that I underwent when the Breaks failed on the car cannot be compromised by Ford as I could have lost my Life due to this.

I surely thing that we should only buy India Cars like Maruthi and Hyundai which I have been having for the past 5 Years and have never had such a issue like what I have had with Ford.


Regards
Santosh Kumar.K.S
C.E.O

144, 5th Main, BSK 3rd Stage
Bangalore : 560 085.

HP: [protected]
PH : [protected]
: SINGAPORE . USA . SYDNEY . MELBOURNE . BANGKOK .DUBAI . BANGALORE . DELHI . PUNE . MUMBAI . HYDERABAD . KOLKATA . CHENNAI :

From: Bhaskar, Dakshinamurthy (D.) [mailto:[protected]@ford.com] On Behalf Of Customer, Care (.)
Sent: 10 September 2008 17:01
To: [protected]@tavdsolutions.com
Cc: Customer, Care (.)
Subject: Reply from Ford India
Importance: High


Dear Mr.Santosh Kumar,

This is subsequent to our earlier correspondence and our telecon had with you, regarding the concerns in your vehicle bearing registration number KA41M6677.Your concern number 7322259.

We wish to inform you that the vehicle was inspected by our team and found that the concern was not related to product defect or any manufacturing process .Request your understanding on this.Kindly approve to proceed with the repairs, we would ensure that quality repairs are carried out on the vehicle and delivered you at the earliest in perfect roadworthy condition with respect to Braking.

Assuring our best services and continuous support always.please feel free to contact us if required any further assistance.

Thanks and Regards
Bhaskar.D
Customer relations
Ford India Pvt Ltd.


________________________________________
From: Sharmila, Raju (R.) On Behalf Of Customer, Care (.)
Sent: Monday, September 08, 2008 3:33 PM
To: '[protected]@tavdsolutions.com'
Subject: Reply from Ford India -7322259
Dear Mr.Santosh Kumar

Thank you for contacting Ford India.

We appreciate the time you have taken to write to us regarding your vehicle bearing the registration number KA41M6677. We have noted down the contents of your mail and have taken up the issue with the dealership concerned.

We would revert back to you after we receive relevant information from our dealership. Your concern number is 7322259.

Assuring you of our best services and continuous support at all times.


Thanks & Warm Regards,
Sharmila,
Customer Relations,
FordIndia Pvt Ltd.

Make every Day Exciting !


________________________________________
From: Santosh [mailto:[protected]@tavdsolutions.com]
Sent: 08 September 2008 14:44
To: Customer, Care (.)
Cc: [protected]@metroford.in
Subject: Warranty Claim - Disappointment
Importance: High
Dear Ford Team

I am writing this mail with great disappointment after know that Ford is not providing Warranty claim for my 3 Months old Brand New Car.

On the 31st August 2008 when I was coming back from Chennai the Breaks of my Car with Registration Number KA 41 M 6677 failed and this happened at around 7.00 PM and when we called the Ford Support line they informed us that some would call us back in 15 Minutes which happened only the next day morning and the Car was towed to the Dealer Metro Ford from whom I had bought the Car
And after the inspection it was informed that the Breaks Drums had oil in them and pad had broken and the same was informed to Ford and a Engineer from Ford came and did the inspection and informed that the same cannot be covered under warranty as they feel that the issue is due to use of Hand Break while driving the car, FYI I have been driving Car for the past 12 Years and have participated in cross country Rally’s along with Drivers like Ashwin Naik, Philipos, Arjun Rao and others and if they say that I do not know driving the car then I need to really make the guys who tell this to sit with me and take them for a drive and show them my driving skills and now it has been informed to me that the charges for this needs to be borne by me which is accounting to around Rs.14, 000.00 due to which I really shocked by the way the things are handled by Ford and this is a total dissatisfaction to a customer like me.

Please note if this is the case then I would request a total refund on my car and I will need to talk to my lawyers about the same as this is totally unprofessional and lack of knowledge on part of Ford saying that this is a mistake of the customer due to which the issue has happened, if I was a new driver how would expect me to control a car with it break failed.

Please let me know the process of returning the CAR back if the car is not given back to me in proper condition and I would not be paying for no mistake of mine.

This is my 5th Car that I have owned in India and till date I have not had a issue like this from any of the company.

Request your immediate attention in this matter.


Regards,

Santosh Kumar.K.S
C.E.O

144, 5th Main, BSK 3rd Stage
Bangalore : 560 085.

HP: [protected]
PH : [protected]
: SINGAPORE . USA . SYDNEY . MELBOURNE . BANGKOK .DUBAI . BANGALORE . DELHI . PUNE . MUMBAI . HYDERABAD . KOLKATA . CHENNAI :

There is very much problem in the car.
I have many times got the shockers changed of the car.
I have got all the coils of the A.C. changed.
I have got the Stearing rack rod of the car changed.
I have got the fan motor changed 2 times.
I have also got all the locks changed of the car.
I have also got the crank pully of the car changed.
There is a gear shifting problem in the car.
There are no parts available with dealers.
All the coolant coil have alos been changed.
On the whole the car ratimg is negative.
I have very much got upset with the FORD india product.

Dear sir,

I m a proud owner of FORD ICON with the number KA 04 MJ 4000.Recently the back glass of my car was broken. On[protected] the car was entrusted for repairs at HESSARAGATTA ROAD Bangalore and i had also asked for painting. I claimed for insurance in BAJAJ ALLIANZ (claim no:-1801/2886) . The officer inspected the vehicle on 7th itself and said that i could claim upto Rs.8662. mr sidhu who took incharge of my vehicle, assured that repair charges will cost around Rs.28000 and odd and you will have to pay around 18 to 19 thousand.He also assured that he would deliver the vehicle on[protected].

COMPLAINTS:-
1)The vehicle was delivered on[protected] afternoon around 2.30.
2)They had not painted properly on the right side of the dent where the glass was broken and also not painted properly between front mud guard and right side.
3)Later while driving the car on 10-07-08 a sound was occurring at the back.
4)mr sidhu did not guide me properly in claiming insurance(i.e instead of getting Rs.8662 i got Rs.4066)

I took the vehicle for inspection at St.marks road for inspection. they annalysed it and fitted the nut A3Y-WHEEL at the back.After that no sound occured at the back.It costed me Rs.162 because of negligence of your companies men.
Ford being such a reputed company, its bad see men like mr.sidhu working carelessly in it.
I would be glad if proper action is taken and provide me proper justice and help me get my losses back.If i am not sattisfied by by your action, i would approach consumer court.

hoping for good result...

I purchased Ford fusion (AP 10 AL 6376) thru' my employer from Mody Ford on 6th July 2007. Mody ford collected Rs 10, 000 as advance amount. My employer has paid the entire amount as per the quotation submitted by Mody Ford. Mody Ford promised me that the advance amount would be refunded once my employer makes the payment. Mody ford is refusing to refund the entire amount saying that they have paid an excess amount of about Rs 3000 as insurance. But my employer has paid the entire amount as per the quotation and I dont understand the reason for refusal to refund the amount.

It is more than an year now and I also request you to arrange for an interest @ 8% per annum.

I request you to intervene and resolve this asap.


Regards,
Giri

My vehicle MH 12 BV 430 was sent for servicing on 19th April 08 to Talera Ford Wagholi workshop, Pune after a call from Telera ford. I normally remain out of town and vehicle hardly run and factually my vehicle had no problem since it had a measure servicing in Oct 07 when I spent around Rs.50.000 on it. Thinking monsoons ahead, I accepted the call for servicing.

Telera Ford person (Mr. S A Mujawan) collected the vehicle from my house on 19th April 08 morning for servicing at your Wagholi work shop and returned it back in the evening with bill of Rs.2401/- (paid to him in cash with token reward).

I drove the vehicle next day in city and found unacceptable performance - Vehicle was making jerks and pick-up was also not upto the mark and side mirror again came out. I spoken to Wagholi workshop and shown my extreme displeasure.

After follow-up, my vehicle was again collected by Talera on 07th May 09 from my house (during that time I was abroad) and Wagholi workshop told that this is ignition problem and approx. Rs. 6000/- further need spending????? My wife contented and next day your workshop delivered the vehicle back at my home...On my return, I drove the vehicle and found - No improvement in performance at all?

My vehicle was in sound condition before sending for servicing and started performing worst after servicing, It clearly give me an indication of malpractices at your Wagholi workshop and is absolutely unacceptable.

Now Taelra is saying that it is electronic part and can damage any time and that’s all.

I am in a fix what to do next. For sure I will not buy Ford in future if for dealers are like Talera.

Plesae Help.

Sandeep Jain
Flat-4, 2nd Floor, Chintaggarh Apartments
Gulmohar Park, Aundh, Pune.

Tel:[protected]
Cell [protected]

TO THE PRESIDENT, FORD INDIA, DESK

Didn't know your said to be authorised dealers and their staff are unauthorised personnel.
pls investigate what your dealer's staff was doing with the vehicle for abt 2.5 hrs at the roadside. Any tampering / trials were done by them you can take few more months to investigate on same as last one months investigations just seem only superficial.

I cannot endager my / family's life by taking delivery of the car in any sort o[censored]nsafe condition without replacement of complete wiring under any circumstances .
Its a pity to get such responses / recommendations from the President's desk.
I have no interest / trust left in FORD neither in the mentioned vehicle .
My legal advisor shall take up further on my behalf for recovery of vehicle + associated costs.
PLS RESPOND DIRECTLY TO THEIR COMMUNICATIONS WHEN RECEIVED .

b/regards
Capt Pankaj Mehrotra

b/






On Tue, 27 May 2008 President's desk, From(.) wrote :
>Dear Mr. Pankaj
>
>Thank you for contacting Ford India. Greetings from our President.We are
>in receipt of your mail addressed to our Managing Director.
>
>We appreciate the time you have taken to write to us regarding your
>vehicle.Sorry to note the contents of the same.
>
>As stated to you earlier during our telephonic conversation and our
>mail, we reiterate that you had reported a concern on vehicle not
>starting for which we would fix the rootcause. This particular repair
>would be considered under waranty, however the burning of the wiring has
>been confirmed to be due to tampering of the fuses and wiring by
>unauthorised personnel.This has also caused a delay in diagnosis. Under
>these circumstances we would not be able to support the
>repair/replacement of the wiring under warranrty, but as mentioned
>earlier the rootcause of the vehicle not starting would be fixed free of
>cost under warranty.
>
>Request your understanding on this.
>
>Assuring you of our best services and continuous support at all times.
>Thanks & Warm Regards,
>Sharmila,
>Customer Relations,
>FordIndia Pvt Ltd.
>
>Make every Day Exciting !
>
>
>
>
>________________________________
>
> From: Capt Pankaj Mehrotra [mailto:[protected]@rediffmail.com]
>Sent: 27 May 2008 01:00
>To: President's desk, From (.)
>Cc: [protected]@yahoo.com; [protected]@gmail.com; Customer, Care
>(.); kunaalsharma
>Subject: Re: Reply from Ford India reg vehicle no.MH12AN3994.
>
>
>
>Dear Mr Saravanan,
>
>Thanks for your long awaited response and your decision which has taken
>almost 27days to come out clear with the Ford's intention .
>
>As explained over our telephonic conversation on sat 24th may, your
>investigations below have firstly never been aimed and carried over to
>find root cause of electrical malfunctions on a 4 month old vehicle and
>secondly the vehicle prior been taken to the dealer's workshop had
>undergone almost abt 2.5 hours of various trials carried by the
>dealer's workshop staff by working on the fuse box and wiring to somehow
>solve the fault at the roadside including starting the vehicle and
>driving a little distance and subsequently deciding to tow the vehicle
>to the workshop . Any wiring etc if any found has been carried out by
>the dealer's workshop personnel during trials at the roadside and have
>no knowledge of same .
>
>Its clear that intentions of investigations over last 27days has been
>aimed to somehow reject waranty cover, which still remains incomplete
>with no mention and concern over root cause and actions taken by your
>authorised dealer / FORD with no realisation of inconvinience caused to
>the customer, leaving him to justify fault of Ford's own product and its
>malfunctions
>
>With this bitter experience regret have no interest/faith left with
>Ford, any of their product / services and neither in the mentioned
>vehicle .
>
>Ford's customer care / satisfaction and concern is evident over
>trailing mail / responses below, harassing and frustrating the
>customer to the max possible extent.
>
>Having nothing further to mention on this issue hereby adding my legal
>counsel to initiate legal action against Ford India and dealers Bhavna
>Ford, Navi Mumbai .
>
>Many thanks for being a priveliged Ford customer over short duration and
>thankfully not extended further.
>
>Dear Mr Sanjay Kumar ric : With reference to our today's dicsussion
>mentioned car is presently at, Bhavna Ford, Navi Mumbai premises under
>serious electrical fault which due Ford's ir-responsible responses /
>denial to carry out fool proof replacements / repairs, can again cause
>danger to safety of life and deem unsafe to further possess.
>
>Pls send legal notices to Ford India and their Dealers Bhavna Ford,
>Navi Mumbai claiming cost of vehicle Rs 760000, bank interest, travel
>expenses ( fm 30th April 08 till date of final settlement @Rs 2500 per
>day ), legal expenditure etc.
>Please further advise if any other statement / details reqd.
>
>Thanks & B/Regards
>Capt Pankaj Mehrotra
>
>
>
>
>
>On Mon, 26 May 2008 President's desk, From(.) wrote :
> >Dear Mr.Pankaj Mehrotra,
> >
> >This is subsequent to our earlier correspondence regarding your vehicel
> >bearing registration number MH12AN3994.
> >
> >As per the telecon we had with your goodself on 24/05/08, we understood
> >that your vehicle didnot started & while checking by your person, it was
> >found that the fuses had blown off.On replacing the fuses for three
> >times in sucession, even then the car didnot started.But on replacing
> >with the fourth fuse it started & run for some distance but emitted
> >smoke.Then our dealeship was intimated regarding this & they after
> >inspection, towed the car to the worrkshop.
> >
> >We had a deatiled discussion with our dealership, with our technical
>team
> >& with our regional service team who has inspected your vehicle.We
>found
> >that the smoke
> >resulting in damage to the wiring harness was due to the faulty fuse
> >used with some wires wound in it which is a non genuine practice.So
>this
> >is not related to the product material deficiency nor process .Under
> >these circumstances, we regret to inform you that we would not be able
>to
> >support you on your claim regarding changement of wiring harness on
> >warranty.Request your understanding in this.
> >
> >We sincerely apologise on behalf of our dealership for delay in the
> >repair process and would initiate necessary corrective action to
>provide
> >prompt and quality service in future.We sincerely assure you to take
> >care of the starting problem issue as per Ford Warranty policy & will
> >instruct our team to expedite the repair process to resolve your
> >starting related concern to your satisfaction at the earliest.
> >
> >Assuring you of our best services and continuous support at all times.
> >
> >Regards,
> >
> >K.A.Saravanan
> >FIL - Customer Relations
> >
> >________________________________
> >
> > From: Capt Pankaj Mehrotra [mailto:[protected]@rediffmail.com]
> >Sent: 23 May 2008 17:49
> >To: President's desk, From (.)
> >Cc: Customer, Care (.)
> >Subject: Re: concern number is 6827842 (Vehicle no.MH12AN3994.( Navi
> >Mumbai)
> >
> >
> >
> >
> >
> >Dear Mr Arvind Mattew,
> >
> >It has been really unfortunate not to have recd any further response
> > from your end and resolving the matter.
> >
> >It has been 24 days until today and cannot find action taken for
> >earliest repair / delivery of car.
> >At this I can only say customer's pateince has been tested
> >inconviniencing to the maximum extent possible after a 4 month old car
> >developing such dangerous electrical defects .
> >Until now it has been only been my modesty not to have asked for a
> >replacement of car rather than requesting for repairs.
> >
> >It has been rather an unfortunate experience of first time buying a
>Ford
> >vehicle with extremely pathetic customer service and concern .
> >The dealer Bhavna Ford, Navi Mumbai is content holding the car at
>their
> >workshop for so many days pushing all the blame back to Ford and
>absence
> >of their approval. Even after my various requests neither have they
> >arranged for a replacement vehicle for so many days which although they
> >did finally offer yday on a charge. It is not an issue of charge but
>an
> >example of customer concern which Ford and their dealers have and treat
> >/service their customers.
> >
> >After writing to the Presidents desk had expected some immediate action
> >/ response which didnt happen however would further request for same
> >again until Monday 26th May 08, in absence of which shall be forced to
> >seek legal assistance.
> >
> >Thansk & b/Regards
> >Capt Pankaj Mehrotra
> >
> >
> >On Thu, 22 May 2008 Capt Pankaj Mehrotra wrote :
> > >
> > >
> > >
> > >Dear Sirs,
> > >
> > >Awaiting your speedy action and response.
> > >
> > >Thansk & B/Regards
> > >Capt Pankaj Mehrotra
> > >
> > >On Wed, 21 May 2008 Capt Pankaj Mehrotra wrote :
> > > >Dear Mr Sarvanan,
> > > >
> > > >Request for sorting out the matter with Bhavna Ford within today as
> >they are declining to carry out the necessary repairs .
> > > >It is very upsetting to get vague feedbacks from the dealer for
> >almost 20days and subsequent denial .
> > > >The very fact a 4 month old car developing such electrical
> >complications is of severe concern and fortunately didnt lead to an
> >accident. I need a full proof assurance from Ford for carrying out
> >necessary repairs under Ford supervision ensuring their is no such
> >recurrence.
> > > >
> > > >looking forward for your positive action and sorting out the matter
> >within today.
> > > >
> > > >Thanks & B/Regards
> > > >Capt pankaj Mehrotra
> > > >
> > > >
> > > >
> > > >On Tue, 20 May 2008 Capt Pankaj Mehrotra wrote :
> > > > >Dear Mr Saravanan,
> > > > >
> > > > >Many thanks for your prompt response and thank you for further
> >taking up the matter with the dealer.
> > > > >Have just recd a call from the dealer and understand from them
>Ford
> >has declined to cover the wiring replacement under warranty .
> > > > >It is very dissapointing to hear after 21 days of constant follow
> >up Ford cannot take care of wiring malfunction of a 3 month old car.
> > > > >Dealer - Bhavna Ford has today raised his hands as beyond their
> >control.
> > > > >
> > > > >Your earliest decision and assistance shall be highly
>appreciated.
> > > > >
> > > > >Thansk & b/regards
> > > > >Capt Pankaj Mehrotra
> > > > >
> > > > >
> > > > >
> > > > >On Tue, 20 May 2008 President's desk, From(.) wrote :
> > > > > >Dear Mr.Pankaj Mehrotra,
> > > > > >
> > > > > >Thank you for contacting Ford India.Greetings from our
>President.
> > > > > >
> > > > > >We are in receipt of your mail addressed to our Managing
> >Director.
> > > > > >
> > > > > >We appreciate the time you have taken to write to us regarding
> >your
> > > > > >vehicle bearing the registration number MH12AN3994. We have
>noted
> >down
> > > > > >the contents of your mail and have taken up the issue with the
> > > > > >dealership concerned.
> > > > > >
> > > > > >We would revert to you after we receive relevant information
> from
> >our
> > > > > >dealership. Your concern number is 6827842
> > > > > >
> > > > > >Assuring you of our best services and continuous support at all
> >times.
> > > > > >
> > > > > >Regards,
> > > > > >
> > > > > >K.A.Saravanan
> > > > > >FIL - Customer Relations
> > > > > >
> > > > > >________________________________
> > > > > >
> > > > > > From: Capt Pankaj Mehrotra
> >[mailto:[protected]@rediffmail.com]
> > > > > >Sent: 19 May 2008 19:14
> > > > > >To: President's desk, From (.)
> > > > > >Cc: Customer, Care (.)
> > > > > >Subject: Bhanva Ford - Navi Mumbai -- Service issue
> > > > > >
> > > > > >
> > > > > >
> > > > > >Subject Ford Fiesta - MH-12AN 3994 ( electrical wiring
> >Replacement under
> > > > > >warranty)
> > > > > >
> > > > > >
> > > > > >Dear Mr Arvind Matthew,
> > > > > >
> > > > > >
> > > > > >Regret for writing to you on a minor issue .
> > > > > >
> > > > > >To cut it short self had purchased a Ford Fiesta from Bhavna
>Ford
> >, Navi
> > > > > >Mumbai On 20th Dec 07 .
> > > > > >
> > > > > >On 29th april 08 mentioned car has developed a serious
>electrical
> >wiring
> > > > > >issue which had requested for replacement
> > > > > >For safety reasons as well as being under Ford warranty.
> > > > > >The car had to be towed by Bhavna Ford staff to their workshop
>as
> >there
> > > > > >was a short circuit of wiring with smoke coming inside the car.
> > > > > >
> > > > > >Even after 21 days Bhavna Ford is unable to give me a clear
> >picture as
> > > > > >when the replacement of wiring shall be done and car will be
> >delivered .
> > > > > >Practically they have not even moved an inch into attending on
> >same
> > > > > >attributing to be waiting for approval from Ford .
> > > > > >
> > > > > >Request for your immediate attention to resolve the issue .
> > > > > >
> > > > > >
> > > > > >
> > > > > >Thanks & B/Regards
> > > > > >
> > > > > >Capt Pankaj Mehrotra
> > > > > >
> > > > > >+91-[protected]
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > > > >IPL
> > > > >
> >
> ><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/sig
> >n
> > > > >
> >
> >ature-home.htm/[protected]@Middle5/2092210_2084731/2092364/1?PARTNER=3&O
> >A
> > > > > >S_QUERY=null>
> >
> >
> >
> >
> >
> >Amity
> ><http://adworks.rediff.com/cgi-bin/AdWorks/click.cgi/www.rediff.com/sig
>n
> >ature-home.htm/[protected]@Middle5/2129697_2122129/2129852/1?PARTNER=3&O
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> >
> >________________________________
> >
> >Best Jokes, Best Friends, Best Food. Get all this and more on Best of
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car no tn10q2480
date of purchase:oct 2006
8/12/2007 window regulator fault-expense Rs5121
18/1/08 AC fault expense Rs9618
presently april 2008 AC fan replaced expense Rs3800
may 2008 clutch plate replacement expense about Rs12000
may 2008 defect in coolant chamber, mixing of coolant with oil
advised replacement of many accessories coolant tank and others expenses about Rs15000
in 18 months my expenses are about Rs50000 could you help me

Since its 1st day the car was giving a mileage of 13-15 KMPL in diesel company claim 31KMPL. i was told by company that till it completes 10000kms mileage is low. thereafter they said 15000kms. at 30000kms i was always complaining for low mileage & rear side noise in suspension. ultimately car started running at a maximum speed of 80kmph, & company wakes and repairs the car, changes its 4-5 parts . from that time till my car completed 60000kms the car has visited service centre for more than 20 times in last 8 months, but the car runs for[protected]kms and again the same problem arises. still the car dont give a good pick up, engine stops and starts at more than 2000RPM speed & pickup slows down from speed of 80kmph mileage is 13-15kmpl. service centre customer care wants me to take the car again & again to the service centre, i shall not do my work but take rounds of service centre after every 1000kms & each time get a bill that is to be paid by me!

car goes from service centre after its timely service and timing belt breaks.
again car goes from service centre after its timely service & brakes start making noises.
again the rear view side mirrior knobs are stolen, diesel tank full was given and tank is half while i get the car, bonnet liver found broken, car is so dirty from inside and they give a damn oil polish on which more dust makes thicker layer.

after asking them for a replacement vehicle i get the answere "Sir, your vehicles condition is far better then our replacement vehicles" I have to urgently go for my work car is not running @ more than a speed of 80kmph what shall i do?

Biggest mistake of my life is purchasing a FORD.

I applied for PAN card 3 years Back and I got Pan number from IT dept thru phone- PAN NO: AGIPG0582H. But i havenot card the pan card yet. I applied thrice and but i did not get it so far. I require it very urgent.

My mailing address

T. Gurumoorthy
No; 405, Bharathi street , gnanamoorthy nagar
Ambattur, Chennai -600053

Please help me in getting the card at the earliest

regards
Gurumoorthy

Hi,

This is a very uncommon thing I have experienced. i had given my Ford Fiesta car for second free service with the ford dealer Cauvery ford located on Kanakpura road. The car was picked up by the driver and he got it back with in 3 hours. To my findings there were scracthes on the right side of the car.

In order to get this clarified I went to the showroom along with the car, the service Manager Joseph refused to accept the car and asked me to wait for the Service Executive Sunil who had apparently gone for lunch and I was asked to wait for about 30 min. Joseph was not ready to listen and when checked in the pick up papers there were no marks of the damage at that particular page and at one instance he said take the car and go away. Hard to take when a manager speaks like this to the customer.

Meawhile the guy Sunil came down and he started shouting at me, the only thing I asked was about the scratches that were quite visible on my car. The conversation increased and that guy started to use all fowl language with all f and b's rite in front of the managers. I was surprised to see that the managers were keeping mum on this and no one was ready to stop him. Every one was blaming me, a few of the other customers were also complaining of the same behaviour with them.

I had addressed the same issue with Ford India and nothing turned out. I only recevied a call from Cauvery Ford asking me to have trust in them.

Sunil is still working with Cauvery Ford. I work in an IT company and if by any chance we had spoken this way to our clients, we would be fired. I am sure that any industry would not take their employees to misbehave with the customers. This is the first of it sort that i have seen.

I have decided not to go for any further products by Ford in the furture how ever tempting the product might be. Especially with Cauvery Ford.

Such cheap behaviour by the company authorities is not expected. And after it has happened the way the complaint was handled is totally un professional. It shows that these companies are good to the customers only till the sale happens. And after that the customer is treated like beggars.

I would suggest every one to think twice before going to Cauvery Ford.

regards,
Junaid

RESPECTED SIR,

I'M RECEIVING MAILS FROM ABOVE MENTIONED CO AS WELL AS UK NATIONAL LOTTERY BY WINNING AMOUNT OF 5000 POUNDS.
PLEASE CONFIRM IS IT REAL OR NOT

THANX & REGARDS
SANTOSH ROY,
[protected]