[Resolved] Ford India / Shaman Ford — Cheated the customer for almost 2 years | |
Dear Sir, In breif i am cheated by your delaer M/s. Shaman Ford. In the year 2007 i had recieved a call from M/s.Ford India Chennai as well as M/s. Shaman Ford saying that they have bought a change in Ford Fiesta Air ducting system for the same they requested my vehicle which i had bought in september 2006 from authorised Ford Dealer M/s. Shaman Ford situated at Prabhadevi Mumbai and for the same i too send acroosed my vehicle. They had opened a job card and also a invoice was riased for the new air fittment duct fitting on FOC basis, but after 2 years i.e. on 29th April 2009 when I was travelling in Gujarat with my Ford Fiesta regd no. MH-06-AF-5144 faced a minor problem near vadodra for which i had visited M/s.Cargo Ford Vadodra who is also the authorised delaer for Ford India. At that time a customer like us who were proud to use Ford Vehicle came to know that Shaman Ford had cheated us as no ducting fittment was done before 2 years i.e. in year 2007 when the car was recall from their side and same was handed over to us in written by M/s. Cargo Ford authorised dealer of Ford India For gujurat Vadodra region. For the same when we reached mumbai and approached M/s. Shaman ford service advisor Mr. Uday who had carried out this cheating job and Service Manager Mr. Thomas / Mrs. Tanuja no action has been taken from thier side and they are in negative response their replies are like so what "everything ll b done now if not done previously". So where did the part went which was carried out 2 years back...? For the above matter we had already followed up them many times but the response from thier side is totally negative. So our request to you is please guide us that how we can proceed legally in such matter.Now the issue is just not of that F.O.C part but the issue is that Ford being a company at the international level showed the world and the competitors that they really care for thier customer by recalling the car but the fact is that by such unfair business practices they are just playing with the indian markets and making thier own name by false promises. so as a citizen of india i request you to please guide us that in which manner and how we can go ahead in legal matter with M/s. Shaman Ford Mumbai dealer as well as M/s. Ford India. Hope your early action in this matter will be highly appreciated. In case if you need further clearification please feel free to contact the undersigned. Regrads Ketan Gosalia B1 Neelkanth Tower, 206 Garodia Nagar, Ghatkopar - East Mumbai - 400077 Tel:- +91-[protected] Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
My Name is Kiran Kumar Working as an Team leader in Schneider Electric India P Ltd .
This is the complaint regarding an fraud proforma Invoice given to me by sales engineer from Lathangi Ford P Ltd, Bangalore .
This is the incident happened from beginning. I owned an getz car, I suppose to buy an Hyundai Verna vehicle with an good price discount of 30, 000 Rs + Exchange bonus of 20, 000 total discount is 50, 000.I paid advance amount for that offer to go ahead with Verna CRDI VGT Model .One day I visited a website India Ford, I reigstered for Broucher there was a call from chennai and given instructions about the ford dealer .One fine day there was a call from Lathangi Ford, Bangalore .I asked more details about the Ford Ikon TDCI.I came to hear that it gives a great milleage.I showes little intrest in that vehicle, after few days i taught any how i already paid advance for verna so I can go for Hyundai Verna .I suppose to sell my Hyundai Getz Vehicle, just looking for a good Price because of exchange bonus 20K .Sudden there was a call from Lathangi Ford By sales man Mr Stanley and Paul, I visited show room and expalined about the things reg verna anf that is the end of Ford .On 26th Aug 2009 there was a call from sale man form Lathangi stating that we are giving a good price offer for you this is good offer with an cash discount of Rs 50, 000 and with more feautures than verna .I told I am looking for Ikon if it gives more mileage ok they sent a good pricing list on all the diesel variants .I was impressed with the pricing and ready to go for that Ford Fiesta ZXI, I suppose to sell my get car fully loded because of this great offer I sold my getz vehicle for cheaper price with the force of sales engineer they told the offer is only for 4 days so you need to hurry .I sold my vehicle for 2.65lacks for cheaper price as I am getting a great discount on Ford Fiesta or Ford Ikon Ikool.I visted show room on Saturday 30th of Aug, suddenly they told this is offer is not eligible for you as my sales engineer make a mistake and sent a wrong information .They told me the pricing than we can offer is 8.56000 for Fiesta and Ford Ikon Ikool is 6, 50000.
I am really in depresion and discusses with manager he told we will do some thing as my executive has done a mistake, sorry for that we will offer you with the same price as my executive has sent an pricing of ZXI model with only two colors White or Black .I am not intrested to go for that both the colors white or Black and asked for Ikon Ikool they told there are ready give that .I am intrested in Paprika Red or Platinum .I discussed with an sales man sorry we cannot help in this regard .Sorry for that we cannot offer you this price for rest of the colors .We are helpless in that and washed there hands .
Now I lost my hyundai offer with good pricing, I lost the Ford Fiesta pricing as well there are not ready to give the Ford Ikon Ikool price what there sales team leader is quoted for me .
I lost money in selling Getz car fully loded vehicle for cheper price because of 4 days offer as they told me .
I am the big looser in all the aspects, Lathangi ford is happy and sales man, manager, team leader are happy as a customer I am the most sufferer .Who's mistake is this .100% its not mine .
Please do me the needfull in this regard how can I sacrafice my self in balancing my getz car value or hyundai verna car offer value or Ford fiesta offer what they offer .
Last I am a big looser, please ask the saled person not to give the fraud profoma invoive and not cheat the people, customer satisfaction will increase the sale, customer desatisfaction always lead to loose .
If you are not needful please redirect this mail to right team or give me the right mail ID so that I can forward this mail to them
This is the complaint regarding an fraud proforma Invoice given to me by sales engineer from Lathangi Ford P Ltd, Bangalore .
This is the incident happened from beginning. I owned an getz car, I suppose to buy an Hyundai Verna vehicle with an good price discount of 30, 000 Rs + Exchange bonus of 20, 000 total discount is 50, 000.I paid advance amount for that offer to go ahead with Verna CRDI VGT Model .One day I visited a website India Ford, I reigstered for Broucher there was a call from chennai and given instructions about the ford dealer .One fine day there was a call from Lathangi Ford, Bangalore .I asked more details about the Ford Ikon TDCI.I came to hear that it gives a great milleage.I showes little intrest in that vehicle, after few days i taught any how i already paid advance for verna so I can go for Hyundai Verna .I suppose to sell my Hyundai Getz Vehicle, just looking for a good Price because of exchange bonus 20K .Sudden there was a call from Lathangi Ford By sales man Mr Stanley and Paul, I visited show room and expalined about the things reg verna anf that is the end of Ford .On 26th Aug 2009 there was a call from sale man form Lathangi stating that we are giving a good price offer for you this is good offer with an cash discount of Rs 50, 000 and with more feautures than verna .I told I am looking for Ikon if it gives more mileage ok they sent a good pricing list on all the diesel variants .I was impressed with the pricing and ready to go for that Ford Fiesta ZXI, I suppose to sell my get car fully loded because of this great offer I sold my getz vehicle for cheaper price with the force of sales engineer they told the offer is only for 4 days so you need to hurry .I sold my vehicle for 2.65lacks for cheaper price as I am getting a great discount on Ford Fiesta or Ford Ikon Ikool.I visted show room on Saturday 30th of Aug, suddenly they told this is offer is not eligible for you as my sales engineer make a mistake and sent a wrong information .They told me the pricing than we can offer is 8.56000 for Fiesta and Ford Ikon Ikool is 6, 50000.
I am really in depresion and discusses with manager he told we will do some thing as my executive has done a mistake, sorry for that we will offer you with the same price as my executive has sent an pricing of ZXI model with only two colors White or Black .I am not intrested to go for that both the colors white or Black and asked for Ikon Ikool they told there are ready give that .I am intrested in Paprika Red or Platinum .I discussed with an sales man sorry we cannot help in this regard .Sorry for that we cannot offer you this price for rest of the colors .We are helpless in that and washed there hands .
Now I lost my hyundai offer with good pricing, I lost the Ford Fiesta pricing as well there are not ready to give the Ford Ikon Ikool price what there sales team leader is quoted for me .
I lost money in selling Getz car fully loded vehicle for cheper price because of 4 days offer as they told me .
I am the big looser in all the aspects, Lathangi ford is happy and sales man, manager, team leader are happy as a customer I am the most sufferer .Who's mistake is this .100% its not mine .
Please do me the needfull in this regard how can I sacrafice my self in balancing my getz car value or hyundai verna car offer value or Ford fiesta offer what they offer .
Last I am a big looser, please ask the saled person not to give the fraud profoma invoive and not cheat the people, customer satisfaction will increase the sale, customer desatisfaction always lead to loose .
If you are not needful please redirect this mail to right team or give me the right mail ID so that I can forward this mail to them
automatic transmission gear box
meri gadi endeavour automatic transmission jiska gear box only15000 km par kharab ho gaya hai for service station par dikhaya to gear box change karne k liye bol diya 15000 km par gadi ka gear box kaise kharab ho sakta haiCustomer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
24%
Complaints
1694
Pending
0
Resolved
398
View all 1694 Ford India reviews & complaints
+91 44 2455 1500 (Corp. Office South)
+91 22 6702 4300 (Corp. Office West)
+91 33 6454 0374 (Corp. Office East)
S.P. Koil Post, Chengalpattu, Tamil Nadu, India - 603204
View all Ford India contact information
I am also suffering from FORD people attitude.
I will call you soon as i have also gathered few info which i would like to share and also you can help me.
pritesh.