Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I have ordered a bunk bed from Furniture Bazaar at Big Bazaar, Kathriguppe Bangalore. The item is supposed to be delivered in 6 days but it is three weeks now and it is still not delivered. I have made several calls to the customer service but they make blind promises to deliver "by tomorrow!". They will never call you back updating the status of your order. For the mistake of buying from there I am hoping their tomorrow comes soon. Their customer service and handling complaints is pathetic to say the least. So beware of buying anything from Furniture Bazaar, you end up calling them daily to remind them of your order. There are many better places where you can buy the furnitures or any of the items available in Big Bazaar.

Hi,

There is some Great Indian Shopping estival going on in Future Group outlets. Each purchase of Rs 500 gets you 1 point. There are different gifts availble on different points. We bought a Sony Erricsson T700 mobile from Kakare Mall Staples Outlet. We got 23 points on that. In the offer there was one Foce Watches pair available as gift on 25 points. So we made an additional purchase of Rs 1000 from Pune Central to make 25 points and get the watch. We were told that the gifts can be collected on 4th jan. We went to Central for collecting our watched pair on 4th and were told that it is out of stock and the date of collecting the gifts has been extended till 11th Jan and we will be informed whenever the watch pair comes in stock. We kept on calling them but no response. Then we went to Big Bazaar and were told that we can collect the watches on 10th Jan morning but again we went there and did not get the watch and were told that the date has been extended till 18th Jan. In the meanwhile we visited PuneCentral also and were told that the watches will come within 2-3 days but again it did not come. Now we called Big Bazaar and they told us that hte watches will not come in stock and we should collect some other gift for the given points. We have been mislead by the staff and wasted so much time, energy and money on that. Please look into this urgently

(Just a note before you read my complete story)

To Dear CONSUMERS - here is a small OBVIOUS MESSAGE that you can expect from me now in the form of ATTRACTIVE GIFT - "PLEASE, PLEASE, PLEASE DON'T SHOP AT ANY OF THESE FRAUD FUTURE GROUP OUTLETS TO AVOID GETTING CHEATED AND SPENDING YOUR HARD EARNED MONEY", and please do help me raise voice for all the cheating the Organization does by reading below and posting your comments.


Date: 11/1/2009

I had been to Big Bazaar outlet in Double Road, Bangalore for general monthly shopping this sunday, after a purchase of Rs. 3412.25 (Cash Memo # T13/32316), the Customer Service Department offered me a booklet(Sr No. S 146154) mentioning "THE GREAT INDIAN SHOPPING FESTIVAL" with 6 stickers of Rs500 and suggested to redeem them for ATTRACTIVE GIFTS(mentioned in the very same booklet) at Future Group store in Brand Factory outlet in Hosur Road(near Lakkasandra area). I reached there with my redeeming booklet happily to collect my so called - ATTRACTIVE GIFT to 3rd floor Cash counter(there are just 2 lifts which were jam packed with little kids, old people waiting to get into the lifts, so for the courtesy of the infants and old ones i went walking up the stairs to 3rd floor), there was a huge crowd lining up, sweating and frustrated CUSTOMERS due to terrible response by the representatives at the cash counter in 3rd floor. Right next to the cash counter, there was a 2 ft x 6 ft HUGE BANNER mentioning that there are various other Future Group Redeeming outlets(i don't remember all the outlet names) where the GIFTS can be collected which also mentioned EZONE RAJAJINAGAR. Due to above mentioned sad experience at this Brand Factory outlet, i dragged myself out walking down the stairs, planning to redeem my STILL ATTRACTIVE GIFT at EZone Rajajinagar as it is close to my house.

After dropping family at my home, i reached E Zone Rajajinagar to collect my GIFT - HERE IS WHERE I SAW SOME MORE FUTURE GROUP EXCITEMENT... the cash counter rep mentioned that EZONE Rajajinagar is NOT A REDEEMING CENTER...[by this time i realized that its NO MORE MY ATTRACTIVE GIFT.. :-( ] as an argument started between me and the rep there, i decided to raise a complaint where in i was redirected to Customer Care division out there. Even the Customer care rep started arguing that EZone is not a redeeming center as i mentioned all my above story of where i shopped and tried to redeem. Since the guys there were still not ready to accept my see of EZone mention in the 2FT x 6FT HUGE BANNERS as a redeeming center, i decided to talk to the manager of EZone, they asked me to wait for him, after blunt sitting in front of a orange colored wall, in JUST 15 MINUTES arrived the great Manager Mr. Masood Ahamed NR - Dept Manager - Experience Zone (in fact thought, its to be renamed as BAD EXPERIENCE ZONE by now). I politely introduced myself to this guy and explained all the FUSS that has been happening with FUTURE GROUP's "THE GREAT INDIAN SHOPPING FESTIVAL" with my (not yet) ATTRACTIVE GIFT. After a long discussion, annoyingly, He was DAMN CONFIDENT to say that E ZONE- R'nagar is NOT AT ALL A REDEEMING CENTER. I was honest enough to accept it and requested for a written statement of the same, he was shaken up and mentioned that the being a Manager, he DOES NOT have RIGHTS give written statement(by now i realized that he and all this FUTURE GROUP SALE GIMICS is CHEAT, FRAUD, CRAP.. in fact ), then I asked him to call up the Future Group store in Brand Factory outlet in Hosur Road and ask if there was a mention of it or NOT... i just needed a YES/NO answer, he called up Customer Care spoke to him and connected me to Mr. Ankur(Emp ID - 61408) to confirm the same. Here is THE BRAND EXCITING statement he made - Dear Sir, due to Lorry strikes there is no stock of the GIFTS and we would like you to redeem it tomorrow morning. I re-iterated my question, Mr. Ankur - my interest on YOUR ATTRACTIVE GIFT is LOST by now, can you please tell me and the Manager of EZone that there is a mention of Ezone - R'nagar as a REDEEMING CENTE in your 3rd floor cash counter 2FT x 6FT HUGE BANNER.. guess what's his answer, YES SIR IT IS!!! but THE BANNER HAS BEEN REMOVED NOW because we have decided EZone is no more a redeeming Center NOW... i was like.. "from when???" - he said from TODAY NOON sir... (I was taken away by knowing that my availability at now EZONE made it be DE-LISTED from the Redeeming Center's List).

Now just before that I DECIDED TO WALK OUT after seeing HUGE DRAMA at FUTURE GROUP outlets, i took a deep breath and THANKED Mr. Manager of EZone and customer care guys for there their WONDERFUL "CUSTOMER CARELESS" behavior about "FUTURE-LESS GROUP's" - "THE GREAT INDIAN SHOPPING FESTIVAL OFFER"

Last hard feeling about the name Future Group used for the sale gimic "the great INDIAN festival offer"... PLEASE don't ruin Indian shopping offers psychologically - its nothing to do with my/our country India, its all to DO WITH "THE GREAT FUTURE-LESS GROUP FESTIVAL OFFER with CRAP CUSTOMER CARELESS EXPERIENCE" - DO RENAME IT.

Note: To the OFFICIAL COMPLAINT INCHARGE - Please take action against this group and save all Indian consumers from harassed. Please mail me for any more information/details that can help you GO TAKE LEGAL ACTION.

Regards,
Mahesh Prasad

There are schemes at outlet of Big Bazaar which provides you a membership card. These people say that it is a future group and ICICI bank offer through you get few % cash back.Then they collect your data and says that they will provide you a card with in 15 days.
I have applied it twice but have yet not received a card.
I think they just collects the data and sells it.

Kindly never ever provide your details.


Purav Dani

We bought a mattress of dreamline company the first time vide receipt no 7575. The size was 75 x 60 finding this to be good we bought the second mattress and asked for the same quality as the first, we were supplied a second mettress. This was much thinner and had a white thick cloth around it, preventing the drawer in the bed (captain bed bought from hometown pune) from closing . We have been waiting for a replacement for more than 3 months now. Today the replacement that arrived was very similar to the one we had earlier. Please refrain from buying things from Hometown. People can contact me for details Phone number [protected]

Vide Cash Memo No: T43/40299 dated 1st Jan'09 time 17.48.53 PM
The chat ordered was having a stone of the size of 8mm to 1cm. The matter was brought to the kithen chef who said only sorry for the same. A stone of the size had damaged my tooth and the taste of the evening.

There is no quality check it seems. Such incidences will only berate the joints and make them most unpopular even for recommendations.

The matter was registered in CSR of the Big Bazar under the guidance of Mr.Rajeev Kumar (Chef Manager)

Dear Sir/Madam,

I am Kranti from Kharagpur, West Bengal.

I had purchased a Soni Ericsson Mobile Handset (G502) on 23.12.2008 (Tuesday) at 20:20:18 hours from Big Bazaar, Puja Complex, Near Andhra High School, Kharagpur- 721 301. I wanted to exchange it (as per the commitment given on Bill, "Exchange within 7 days") & went to the above outleton 28.12.2008 and without any valid reason they had denied to exchanged.

I had given two mails to Pantaloons (Big Bazaar) but they are not responding.

I need your help in this regard.


Thanks & Regards,
Kranti
Kharagpur
[protected]

Hi,

Big Cheats at Big Bazaar. These people have made it their standard practise to charge an extra percent or two towards all electronic purchases counsumers make using their bank cards whether debit cards or credit cards. Banks issue these cards to consumers as an added benifit for conducting business with them. If Big Bazaar can't realise adequate profits by dealing with consumers who make purchases of electronic items using cards, they they better increase their MRPs or reduce the ddiscount they offer. Better still, they could have arrangements with the banks concerned to speed up their payments if the reason they provide for charging more is delay in transfer of funds due to the time taken by banks in processing transactions made through bank cards. It can't be the fault of the consumer that he/she chooses to use the card provided by the banks.

My father Sh. David Kerketta resident of "Meena Niwas"Lalpur Peace Road Bye Lane, Behind Holy Cross School, Ranchi had booked 02 Nos. Wardrobe and 02 Nos. Dressing Table, total items costing Rs.33, 600/- only, by paying a booking amount as advance of Rs. 15, 000/- on 27/10/08 from Big Bazaar, Home section, Ranchi. The date of delivery given for the above products was 15/11/08 vide Advance Receipt No. [protected] dated 27/10/08.
The product was not delivered on the above committed date (i.e.15/11/08). Post the failure, on the part of the organisation to deliver the said items on the committed date, there was not even a courtsey call made by Big Bazaar, Home section to the said customer.
Once, the committed date for delivery had passed & there was no reverts from Big Bazaar, Ranchi, my father visited the store to enquire, about the delivery status, to his amazement, he was given assurance, that within the next few days, the booked items would be delivered to him. Since then, he being a retired person, had repeatedly followed on the status of the delivery over the phone, as well as many a times personally vsiting the Big Bazaar, Home section to followup his case. Every time, he was turned back, with assurance & further committment of delivery.The situation holds now that, he has yet to recieve his delivery from the said organisation. It is almost a delay of 37 days from the committed date by the said company.
It has been a shere physical & mental harassment for Mr. David Kerkatta because of lack of professionalism/promised committments & last but not the least taking customers for granted on part of Big Bazaar, Ranchi.


Thanks & Regards


Rajeev Kerketta
S/o David Kerketta
"Meena Niwas" Lalpur Peace Road Bye Lane,
Behind Holy Cross School,
Ranchi-834001 (Jharkhand)

I bought a bunk bed from BB Banashankari . The product was delivered after 2 days but the carpenter who was supposed to come and assemble did not turn up even after 2 weeks. I am still struggling to get hold of carpenter but the response is quite poor.

The sales man who sold the product keeps on promising dates but only god knows when they will come and assemble my cot.
As far as furniture are concerned, as someone said correctly, the Big Bazaar prices are same as in traditional shops (like Shivajinagar in Bangalore). For furniture it is better to avaoid Big Bazaar

Hello,

I bought a Sony GZR8D vide receipt no. 8677 from Home town Pune, I was promised delivery on 17.12.2008. I kept calling them from 17th and was told I will get delivery today everytime. I kept calling them everyday with the same effect. One section manager Mr. Amit Tiwari was never answering the phone and somebody else always took his cell phone and said he was in a meeting. Extremely upset with Hometown service and suggest all my friends and acquantainces not to buy anything from HomeTown at all.

I have purchased, using my Debit Card, some items in Big Bazaar on 6th Dec 08 for the amount Rs.1036.75. during this payment the vendor used a second machine for swiping the card since the first one responding very slowly, the result is the amount deducted twice from my account. But for only one payment I have signed the counter foil for the payment. The transaction details are given below.

Payment date: 6th Dec 08
Payment by: Debit Card
Card #: [protected]
Account #: [protected]

The following are the details given by Big Bazaar.

Invoice #: 000017
Batch no: 000028
TID: 47013843
Amount: Rs.1036.75
APPR Code:001849

I Booked a COT in BIG BAZAAR VASHI vide Bill dt T19/22316 dt 15th November 2008, Product code : [protected] for Rs 4999/-. Today is Dec 8th and there is no sign of it.

On purchase they promised delivery in weeks time. When I called them on 29th Nov they said they will get back. Later I get a call and ws told that on 3rd Dec (wed) it will delivered positively. On 3rd Dec I reached home at 7PM and while on the way called them to check if they are delivering, they ask me of I got a call from Bhiwandi! How the heck I know if they have called me from Bhiwandi or Bhatinda!!! They don’t have the practice of identifying. On 3rd Dec, I spent at least 90 mins talking to several people and I said I want the product today, there is enough delay and unkept promises. They couldn’t even tell me if the material has been taken from Bhiwandi to be delivered.

Finally the same guy calls me and has the guts to say” we don’t know when it will be delivered from bhiwandi, but before delivery they will call you. Hopefully it will in a couple of days” This person is Mr Purshottam supposed be customer support for Furbniture. I simply lost my cool….because what I cant stand is the open loop case is still left in! I asked him if it will be delivered in this year at all as you have no clue when it will be delivered.

And today is 8th and no one wither from Bhiwandi or Bhatinda have called me.

Regards
DHANANJAYA
[protected]@gmail.com
[protected].

Dear Mr.Biyani,




I am jasreen Singh a lawyer/social worker and a professor by profession.I have been a regular customer of Big Bazaar for the past many years.Every month i do all the grosery shopping from Big Bazaar itself.In delhi my family live in greater kailash but we still go to shop for the household products all the way from GK1 to Sahara Mall gurgaon.presently i'm in Pune and wokring here for an NGO.yesterday was my worst experience at Pune outlet and i am sure i would never return back to Big Bazaar .

It was a sunday morning and i had a day off so i thought of buying some household goods.while shopping when i take the trolley i always put my hand bag in that trolley itself because i carry cash and mobile in my pocket.least bothered where my trolley was while i was shopping i came to the billing counter, there as the cash was in my pocket i didn't had to open my purse further after my billing was done when i came to the exit something beeped and to my surprise it was some cream worth 300 kept in my purse.as the product was in my purse i requested your staff to kindly find out whose act it was while i was away from the trolley .i was surrounded by adamant and misbehaved staff of Big Bazaar.i tried to explain them the entire incident but i was not given a chance of being heard and was forced to the back office where i was made to sign a form which stated that i was caught stealing .i was also harrassed by the secuity guards.

i would like to ask the autoirities being a post graduate in law do u think i am that dumb when i know the shop is under electroic survelleince still i'll keep something in my purse to hear the beep sound i guess ur staff is that dumb to think so. it is not the question of rs 300 or 500 but a question of self respect.The authorities need to take a note of this that today the consumer is aware of his rights.
i must say that the staff at big bazaar needs to be taught about basic ettiquetes and customer care skill.along with being charged with the offence of shop lifting i had to undergo a lot of mental harrasment.some appropriate measures need to be take else i'm left with no other option except to approach the court of law

We had purchased Imperia Shoe rack from big bazaar, highland Park, Kolkata. They took 5 days to deliver and another few days to do fitting. On fitting we saw that the product was damaged, so we immediately called the manager there Parimal Shah, who promised to replace it by 28th Oct. Thereafter it has been just a harrowing experience. No response from Mr. Parimal Shah, phone is always off!!! and if we call from some other phone he promptly cuts it off by saying either he is in a meeting or in the bus!!!Till date the piece lies in the house (6th nov). Dont think anyone is responsible for customer care at Big bazaar. They are absolutly useless, never try to burn your fingers with them.

I ordered for a matress along with a writing table on 04 Oct 08 vide dc no 1453 with delivery date as 16th oct 08. afte a lot of calls on 19th oct writing tables were delivered but yet to be installed. The mattress has not arrived todate and every time the concerned at warehouse and mysore road branch Mr Henry give wrong inputs and as a result I have all these days before filing this complaint.

I have purchased a 2 door wardrobe (walnut colour) from Home Solutions store at City Centre, Orchid mall, Mumbai central on 7th Aug 2008. The product was bought under clearance sale and a no warranty stamp was put on the invoice (T5/858). I was not informed of any defect in the product and the reason for sale was said that they were renovating the shop, hence the goods are completely free from any defect.
After the product was installed at my place The person from the company noticed a manufacturing defect in the drawer channel and pointed out the same.
I have since then followed up with the store umpteen times to get the same resolved. Now the store person is saying since the product is not in warranty they will not address my complaint and I will have to get the defect rectified on my own expense.
Also in the invoice they have mentioned the wrong amount to avoid payment of VAT.
Request you to look into the matter
Regards,

Latish Somaya

Double Diwali Cash Back Offer - Please do not fall for those banners (or similar banners for new year). read the fine print, it says only for Hometown brands and not for company brands. It is displayed on all floors even where there is Offer, now, this is classic case of Customer fooling.

Fine print - This is the smallest font size I have ever seen for any promotion.

Please do not fall for any offers from Hometown.

On 24th October, I spent 3 hours selecting tiles for my bathrooms. Post my 3 hours, the concerned folks tell me it is out-of-stock. Now, this is called "WASTING CUSTOMER's TIME".

All they have to do is to remove the items that is OUT-OF-STOCK or Let customers know immediately whether items are OUT-OF-STOCK.

When contacted the concerned manager, as expected, Supported their staff only and did not want to hear what customer had to say. In fact he wanted me to speak to Custmer Care department.

Looks like hometown has lowest priority for Customer Service.

Hope someone reviews this from Hometown to atleast talk to these folks, who in future, will not waste customer's valuable time.

I bought a bed with mattress from bigbazaar on 4th of Oct, at the time of payment they told me that it's not in stock and can be deliverd to me on 24th of Oct, when i asked why they require so many days, then got answer that it will come from Bombay, belived on them and placed the order. on 24 th Oct, was very exited to get the bed and mattress as waited for them for almost 20 days. but no luck so called the furniture department on 25th. first of all no one was picking the phone at last after trying for almost 20 times someone picked the attend the call and told me that it didn't come from Bombay so u will not get it. when i asked when i will get it, that fellow simply dissconnected the call. called on 27 th and thretend them to go in customer care then they delivered the bed and told me that mattress will be delivered on 28 th of Oct. but didn't deliver it on 28 th . still calling them like mad person for the delivery of mattress. don't know whan they will deliver it.