Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

I hve done the online purchase of Refrigerator and washing machine from Future Bazaar (on 6 Aug 08). Got the delivery of washing machine (after 15 days) properly but the delivery of referigerator was in damaged condition (after 20 days). Therefore the delivry of Refri was rejected. They informed us that they will pick the damaged refri and provide us with the replacement. Till date (11sept08) they have not taken back their dmaged refri and...

I have ordered Bed room set with wadrobe and computer table on August 10th 2008 in hometown, Punjagutta.I paid all amount and got bill and product will be delivered by 30th August2008.They didn't sent on 31staugust'08..I went to Office nd told them the situation.They told that it will come by September 3rd...But they didn't sent on 3rdSept ...By 4th i got it but only warddrobe and computer table...No Bed...I go on asking them...

A Queen Size bed was booked on 17th of Aug from Maarenahalli has not been deliver till yet.

It was suppose to be delivered by 25th this month, after a dozen of follow up calls I have still no got the confirmation on the delivery of the product. At each call I was give false promise that it will be delivered tomorrow, but that tomorrow is yet to come.

A very bad service from Big Bazaar, I must say. My money is...

On Dtd. 16.08.08, i have booked Milestone Suitcase-3Nos with free gift of 1No. Pouch & 1No. Freedom Bag.When I went on Dtd.18.08.08 for getting the suitcase, employee of Big BazaarMr. Jagdish Patel have told me that we have received defective Freedom Bag so pl. collect the same after 2 Days.On dtd24.08.08, I telephoned custmer care(a lady, Anita) have told me that come & collect, When I gone there, the person Mr. Jagdish Patel has...

I had ordered for a bathtub on the 2nd of august and paid the amount in full. The delivery was promised on 10th of August. As of 25th august there is no sign of delivery. The customer service is pathetic where they keep asking you to call up a different number. Half the time the concerned people are on leave with no one else knowing what is going on. If you ask for refund they will keep dilly dallying. It is difficult to belive that HomeTown...

A Techie's bad experience with Big Bazaar
A software engineer from Technopark, here sharing his bitter experience with Big Bazaar, one of the biggest retail outlet in Trivandrum.

“Beware of Big Bazaar cheating??

Now a days even a small retailer will replace their goods, if it seems to be not working. See the case when the dealer is Big Bazaar(One of the largest retail chain in India), Trivandrum.br...

Usually big bazaar advertises huge discounts during 15th aug especially in food bazar (combo offers). Since there is huge rush, I had gone there early in the morning - 7am and after waiting for 2 hrs for the outlet to open, I made my purchases. During the billing, there was problem in the system and the cashiers had to redo their billing. When this was being done, somebody walked away with my trolley. After getting another trolley, I just...

I visited the Future Group Home Town showroom as Ishanya Mall, Pune on 22 Jun 2008 and paid for two pieces of furniture. The delivery was scheduled on 29 Jun 08.

The furniture has not been received till date, 15 Jul 08. I have been speaking to these people almost daily and get only excuses.

Can't understand the pathetic response of this huge company....

REF: Debit card Number:[protected]
I had Purchased clother amounting to Rs. 366.00 from Big Bazar, Dhanbad Outlet situated at Saraidhella, Dhanbad on dated[protected] and paid the said amount from my debit Card Number [protected] of HDFC Bank, Dhanbad. The Related staff swap the card twice by giving reason that our swaping machine is not working properly.

But, today, I find in my bank statement that the...

It is a matter of great regret to note that there is no uniformity of rates in Pantaloon Retail outlets, corrupt practices by purchase staff and totally unfair pricing of products being sold at various Food Bazaar outlets.

A concrete example is the case of Apricots Whole being sold by their outlets at GIP Noida and City Walk Select Mall at Saket, New Delhi. There seems to be looting going on of innocent customers. The...

My credit card was lost i have informed ICICI phone banking officer about the same.He asked me to make a Police comlaints (NC) & submit the relevant certificates to them.Accordinglly i did everthing & settled the stolen card matter by paying relevan amount. (the one which was spend by me). I have received ICICI representative acknowledgement against the final settlement of this issue.
After few months later I found that Ampount...

I had purchased a "Usha Lexus Dolphin Tower Cooler" from the Big Bazaar outlet at Ambience Mall, Gurgaon on 18 Apr 2008. When I made the purchase the staff had informed me that the piece on display was the only one available since they do not stock up high value items in large quantity and the same had been rceived at the outlet only the day before. However my nightmares began just days after the item was brought home. It has started...

Dear sir/madam

i have bought a iron from big bazar great india place noida branch. I have problem in that, till i purchased it even i could not use it once.i have warrenty on it. i complained it on10/5/2008 and now date is 7/8/2008, it is almost one month. but i am not getting my iron. i have complained even top management. BIG BAZAR is a reputed brand name but some staff in that branch is spoiling this name.As...

This email is with reference to the poor after-sale/ customer service provided by BIG BAZAAR MALL -

Himalaya Mall, Ahmedabad, Gujarat.

I am an NRI, presently in ahmedabad on vacations and i visited Big Bazzar and bought items.

But those were not upto the requirements so i had to exchange it (just in matter of SIZE), i went the next day immediately with the cash receipt and the item untouched.br...

Ref : Credit Card No. [protected] & [protected]

2. May please refer the Account Summary for the period April 15, 2008 - May 15, 2008.

3. On perusal of the above statement, it is found that Rs. 2858.28 shown as total amount due.

4. As per best of my knowledge I had paid all dues in time.

5. Kindly look into the matter and to intimate the actual position alongwith...

I work with an IT firm in Noida.

We had purchased tiles from Home Town Noida.

We are highly disappointed & shocked that the bill stated Rs 716 per box & the boxes that are delivered at our place are low quality with a price tag of Rs416 per box which is such a big fraud on their part. We had just by chance checked the price on the box otherwise we would have signed the receipt & delivery man would...

I AM NOT SURE IF ANY OF THE BIG BAZAAR OFFICIALS WILL TAKE NOTE OF THIS ONE, BUT DEFINITELY THIS WILL REACH THOSE WHO HAVE ALWAYS RATED BIG BAZAAR AS BEING THE BEST FOR YEARS, AND WILL FEEL LET DOWN AT SOME POINT OR OTHER !!!

(This is a mail I sent to the customer care cell @ big bazaar, at 9 AM on 27th May '08).
This is to bring to your notice, my first bad customer experience with Big Bazaar, in over 6 years...

Hi,

I bought a Bed and Wardrobe from Home town pune which never got delivered even after a month. I called up Home town atleast 15 times in this period every time they say it will be delivered in next week. The call center never seems to know the status of orders and never calls back even after promising to do so. I will never but anything from Home Town again and will suggest others also not to....

dear
i have purchased goods from biz bazaar outlet MEERUT PVS on 17/4/08 via cas memo no t14/39145, 44, 43/46 at that point of time there was a scheme going to get a 3kg sugar on every 500 or above purchase for just rs 4-5 /kg well that account me for 9kg of sugar.well the sugar was not available at time in the store they promised me to get delivered on the following day.now today is 17/5/2008 I HAVE BEEN MAKING CALLS UR EXECUTIVE...

Dear Sir,
I have been observing for last few weeks that the mangoes available for sale at Spencer's and Big Bazaar at Trivandrum are having smell of some kind of chemicals.
After cutting it and eating a piece of it, it is very clear that a pungent smell is related to some kind of chemical injection that is harmfull. Since kids are very fond of mangoes, it is very sad to see that the kerala has chemicals to provide to...