Big Bazaar / FutureBazaar / Future Retail / HomeTown Complaints & Reviews

Home Town — False assurance

I am finally writing this mail after geting completely frustrated from the false assurance given by your loved staff (Mr Vijay , delivery head at GIP Mall in Noida). Let me give you the detail of my incident
I ordered a TV Stand(WU Casa V2) on 25th January 2010.
My advance receipt number was :-[protected]
I got the delivery ,on the same date it was mentioned on the receipt that is 29th January 2010
When the next to next day , the serviceman came to install the TV Stand , I saw that color was not that , that I was originally ordered. (It was urban teak while it should be wallnut color).
Then I called Mr Vijay (Delivery head at GIP Mall Noida) and he told me that it was mistake from their side and the goods will be replaced within 3 days.
After that I called him a number of times (his mobile is on and I listen the ring also but he does not pick up the phone).
Finally I had to call their customer service on 7 and 8 th both the day and I got to know from Mr Vijay (this is another person who works as customer executive at GIP Noida) that he talked to Mr Vijay (Delivery head) and got to knw that the goods will be delivered by 11th of February 2010.
Now today is 11th February and just to be sure that whenther the delivery is in process or not , I called the customer service number and it was very sad the they did not have any clue about my issue.

I would advice customer NOT TO BUY PRODUCT FROM HOME TOWN, KOLKATA. They are the biggest cheater in Kolkata. I have ordered a dinning table under Advance Receipt No: [protected] dt. 28/08/2011 which was supposed to deliver within 3 days. Right now it is more than 20 days and there is no sign of delivery or status report from their end. We have tired of calling again and again. As per my last correspondance, they asked me to send email at ht.[protected]@futuregroup.co.in requesting for refund. Now they guys are kept neglecting my email and not ready to provide the refund against non-delivery of product.

HOW CAN SUCH A BIGGEST CHEATER SURVIVE ?? I AM REALLY SHOCKED TO SEE SUCH PATHETIC SERVICE FROM FUTUREGROUP.

Hi

I agree with you about horrible customer service. People at managerial level at Home Town can't stay up to what they promise to a customer. It's been 2 months I madfe a fu;; payment of 80, 000 Rs. and still my furnitures are not delivered. It's height of negligence and false practise. Action should be taken against such practises. Monalisa Sharan

On 1st & 2nd June 2013 I purchased few items amounting to Rs 34997/-under exchange scheme from your Ambience Mall, Gurgaon Outlet.I was promised by your staff that goods will be picked up from my residence on 7th June and new items will be delivered on next day. so far it is 10 days now, neither exchanged items have been lifted from my residence nor new items have been delivered. I am making futile calls on given numbers but no body is picking up the phone. I have paid 3 visits to your out let so far.
Pickup for exchange invoice no 1696 dated 1st June 2013
Pickup for exchange invoice no 708 dated 2nd June 2013
Advance Receipt (sales order) no 2727 dated 2nd June 2013
For information of all
[protected][protected][protected][protected]------

I had lodged a complaint with customer care (# [protected]) on 20th July, 2014 for Cistern problems, however till date no one has time to call or attend to this complain. I think it was our mistake to trust Home Town architect and buy goods on their recommendations.

Home Town has only one criteria to sell inferior quality goods and provide no after sales service. We really do not know what to with company’s attitude and bad service. I am now writing to on this forum in desperation as no one is attending or listening to my complain for past 7 days and I hope people who read this message can be careful before buying any goods or services from Home Town.

Totaly rubbish customer services. Bought an almirah from flipkart and its been one month its not get installed.

Future Bazaar — No Delivery till date

I Bought a Samsung Window A.C. from Future Bazaar situated at Shipra Mall, Ghaziabad.
Despite of Calling again and again, they failed to deliver the same till date, the delivery and installation was supposed to happen last Saturday, when called they are not even able to give a satisfactory reason for this non compliance, and i on other hand am feeling harassed.

i have purchased 10 pcs of mobile phones samsung 5350 from futurebazaar on 1st of april. i am yet to recieve my products but as the delivery schedule was 7 days nd today is 16 th of april still no product delivery of the product has been recieved. in electronic market the price of the products are revised and new products are launched every day. if they cnt deliver the product in their delivery schedule why do these companies take orders online.i will launch a complaint in consumer forum and even move in court for my loss which may occur due to the delay of these products

FutureBazaar — partial delivery

i had placed an order with order no [protected] dt. 23.9.2011 for philips handblender. i have received the same at my end but it does not include the wall bracket and the 1 L beaker with lid as it has been written in the product listing. kindly ensure to send the soon as soon as possible

Dear Mr. Zubair,

This is with reference to your order number [protected] for "Philips HR1350/70 Hand Blender".

I am sorry to know that you have not received the Wall bracket and Beaker along with the ordered product. Let me confirm that the product is dispatched to you in a sealed packed condition as received from the brand.

As discussed, let me assure you that I am personally coordinating with the merchandising team regarding the issue and assure you that the necessary action will be taken at my end to resolve your concern on priority. I will also keep you posted regarding the status of the same.

I once again apologize for the inconvenience that has been caused to you in this regards and request you to give me a chance to rectify and bring a satisfactory conclusion to this matter.

Best Regards,
Aditya Pathak

got a call by sum1 from philips who was telling me that the product does not come with jar but kindly see the listinf of the product online at :http://www.futurebazaar.com/philips-hr135070-hand-blender/pd/60273/ it has been mentioned there that jar does come with the product

Big Bazaar — Regarding Bill

I have not received the correct original bill. Total Bill was 6000. After giving coupons of 1100 they just gave me deducted bill and not the original bill. I need the original bill

Same issue with me. I had bought a queen size bed and mattress from them (Big Bazaar at Whitefield) before Dassera (almost one month back). Just before the payment was to be authorized the chap (Babu) told me the delivery will take 21days. He could have told this to me before. I went ahead with the purchase. Promised date was 25Oct
To date (Nov03, 08) there is no bed and no matress. We have been calling them regularly but everytime they promise a delivery in 2-3 days. Today the girl blankly said that they do not know when the delivery will happen, so we should not call...!!??? When we threatened to go to consumer court etc. she went in and talked with her manager and said that the delivery will be this saturday...
I am sure we will have to follow up again and go through the same crap. Buy from these guys ONLY if they have stock. We also liked a dining table, sofa and TV stand but did not buy. I am glad we made the decision. If you want to buy cheap furniture, consider going to Shivaji Nagar in Bangalore, the quality is EXACTLY the same and the price is lower. Delivery is within a few hours...

If you have any questions re. my purchase feel free to mail me at [protected]@yahoo.com

Amit

I also ordered a Queen size bed + mattress in Dec 2008 from the Old Madras Road outlet, which was supposed to be delivered on 3rd January 2009. I am only wasting my time calling up again and again to know when it is going to be delivered, but only get a new story every time. Even the manager of the furniture bazaar Mr. Reddy is giving me false assurances - that somebody from the CSA team will sort out my complaint! Nobody from Big Bazaar has had the courtesy to call me and tell me in advance about the delay in delivery - infact nobody knows what is happening! Whoever picks up the phone, gives a new story...

I have guests coming in, and have no place to accomodate them! If I knew Big Bazaar only cheats like this, I could have purchased a bed from elsewhere much earlier!

I would recommend NOBODY should buy any furniture from Big Bazaar, unless u have a lot of patience, and afford to wait for months for delivery...

Can somebody guide me on what are my rights, and how can I make sure that Big Bazaar is taken to task - so that nobody else suffers the way I am sufferring.

the same is case with me, i have also bot a queen size bed from mumbai mulund furniture bazaar of future group, on 27 of june nd delivery is stilll pending, even after calling for so many days nd also personally visited to check wht the status is they only promise of delivery, this is very irresponsible nd ridiculous on their side, i request everyone to be cautious before buying from them.

dear sir,
i have purchased a sony product from Big bazzar bhopal on 04/03/2015. i have got product delivery after 20 days on 24/03/2015. The model name SONY KLV 32R412B.
sir the LED model i have purchased there is a offer with this product " a sony head phones" . but i have not got any gift with LED. when i asked the Big bazzar's manager so he said "the prodect is front of you & there isn't any head phones with LED. Today when i made a call to sony costumer care the executive told me" the head phone is given by sony company with this model of sony LED.
kindly contact the dealer & find out where is the problem.
i want my product's gift as soon as possible

thanks & please ignore grammatical mistakes in the mail

Regards
Abhishek Jain
72/ A new ashoka garden bhopal
mo. [protected]
mail id - [protected]@rediffmail.com

Big Bazaar, Thiruvananthapuram, India — A Techie's bad experience with Big Bazaar

A software engineer from Technopark, here sharing his bitter experience with Big Bazaar, one of the biggest retail outlet in Trivandrum.

“Beware of Big Bazaar cheating??

Now a days even a small retailer will replace their goods, if it seems to be not working. See the case when the dealer is Big Bazaar(One of the largest retail chain in India), Trivandrum.

I purchased a 4 GB Transcend Pen drive from Big Bazaar(Kesavadapuram) on August 1st. At the time of buying they claimed that the product has 2 year warranty. After buying that I came to home and checked it in my PC. It was not detected by my PC.(Win XP OS ). Then I tried in another configuration and none detected that device. That day itself I came to Big Bazaar, Kesavadapuram with the bill and the box including the Warranty card and other packaging.

I directly contacted the manager who was in charge for the Electronic goods section. He said that he is helpless and they cant replace it with a new one. I argued that at the time of selling they told they will provide full service for the product. But he said they are not taking the service of ‘Transcend’ and I have to send that to ‘Transcend’ service center in Bangalore. I contacted other persons in their office and complained against this and everyone said the same story.

Then I went to Big Bazaar office at East fort(the time was around 8 pm). I told the matter to the security. He refused to let me inside with the packet and told me to come on the next day. There was a large crowd and I told this matter to people surrounded there. At last security allowed me to go inside and I met the manger there. I told him that, I just opened the pack and inserted the Pen drive to my PC but was not detected. That guy also told the same words.

Next day I registered a complaint to Transcend, US through their website(http://www.transcendusa.com ) . But they said that they don’t have any authorized service center in India and Big Bazaar is not a dealer of their product. But Big Bazaar claiming that Transcend has a service center at Bangalore. The address given by ‘Big Bazaar’ for the Transcend service was ‘Intellic systems, Bangalore’. I didn’t send that damaged item to Bangalore(I don’t want to loose the courier charge too)

My doubt is, Are they selling the genuine goods or duplicates? It is apparent from my experience, Transcend is not responsible for their products sold by Big Bazaar. So Please think twice while buying goods from there.

hello guys, i[censored] think it not good enough means no need to buy...
many other are there to finished the goods..
more nunbers are getting benefit than lost.. its human luck.. surely someday unlucky is there..

one day i wnt to big bazaar i n a shirt of john players @ rate of 350 rs discount but the real matter it is a duplicate of ROYAL oxford shirt so bevare of buying things from cheaters big bazaar. but the govt or the authorities are not taken nessarry actions aganist these froudlent sellers. WHY.

Hi,

Sorry to hear what you went through... The first mistake you did was to appraoch Big Bazaar to buy a computer gadget... There are umpteen number of PC hardware dealers in Trivandrum. Even one of my friends had some issue with his transcend device which he procured from Logtech.. If am not wrong the device encountered issue after 1 year from the date of purchase.. He got the device replaced with no hassle...

When you have specialised stores for products like computer gadgets, you should appraoch them instead of the RETAILERS like big bazaar...

Though it was a bitter experiences, you learned something for it!!! now make sure you don't repeat this :)

Astalavista!!!

hey even i had problems with the transcend pen drive and i never got it replaced. and their customer care is horrible

I am surprised that you thought of buying such goods from Big Bazaar. These days everyone are looking for cheaper prices.

Moral of the story: Buy pen drives and other such stuffs from authorized computer dealers like Logitech or Coax Computers.

http://candidwriter.wordpress.com/

I strongly oppose on charging for carry bags. Mind it, we are not the media for advertising your firm through the carry bag and more interesting thing is we have to pay for this ad.

Think more about customercare and customer satisfaction rather than rejecting the request of Customers.

Also the inconvenience at Cash counter, where one counter is always closed. Someone should monitor and keep the other cash counter on high demand. Customer does'nt have time to waste at your complex.

THE STORE MANAGER AT BIG BAZAAR EAST FORT IS SUCH AN THAT EVEN HE DOESN'T KNOW HOW TO BEHAVE TO AN CUSTOMER. THE CUSTOMER DESK IS COMPLETELY A FUNNY THING . THERE NEW GENERAL RULE IS SUCH A STUPIDITY THAT THE CUSTOMER HAVE TO BUY THE BAG FOR CARRYING THE THINGS FROM THE OUTLET

BIG BAZAAR — amount charged in Bill but the product was missing from Luggage

With reference to receipt no.0009494.(Kandivali BIG BAZAAR, 22/11/2011, time 11:25,Till no.8)

I have just come back purchasing products worth Rs.4255

I am shocked to find ceratin products being absent in my baggage worth Rs100+,which is included in my Bill.This is cheating.This means there was cheating on the cashier counter.The cashier has charged me while the person who puts the products in bag has slipped the product out of the baggage.

Dear customer,

Hi, I am Priya from the Future Group team. Thank you for bringing this to our notice and I apologize for the aberration in our services. Request you to write to [protected]@futuregroup.in with your contact details and reference id 1022 so an agent contact you with a way forward. Rest assured your complaint will be addressed.

Regards,
Priya
Future Group Care

A bunch of in billing section. A guy named Anandu is reluctant to pay the balance. When i complained against him in the billing section, he paid it.but with the help of another fellow named Aneesh, they made me stand there for 10 minutes for getting a discount.

DOUBLE PAYMENT

THERE WAS A OFFER BUY ONE GET ONE FREE JEANS (BOY BABY ) BUT THEY CHARGE FOR BOTH OF THEM

I have paid amount for a morrison bed at home town, hydrabad.They have taken the advance on 10.9.2008.The delivary shedule was 15.11.2008.But so far they have not delivered.I am asking them almost in alternate days.one day they says it in import .and then it is in trasport and another day it is in go down and after wards our SAP softare is not functioning. now they says this number what was mentioned in the receipt is not correct.I dont know what to do now, whom to contact now.I have very bad experiance with home town. If we some payment or advance to home town, our problems will start from that time and they will least bother about us.

Future group/Bedroom set offer — Non delivery of some products

I had puchased a complet bedroom set from Furniture Bazar at Thahur Mall, Dahisar, Mumbai for
20, 998/=. The offer was 1 Victory Bed, Night stand, 2 door wardrob, dressing stand and 1 mattess of size of double bed on 04-jan-2009. the delivery date was 13-jan-09.

On 14-jan-09, only bed, night stand and dressing tables were delivered at my residence. I was told that
wardrob and mattress will be delivered within one or two days.

But till today we have not received wardrob unit and mattress. I was successfull in contacting their executive two times and he said that due to shortage of stock both items were not delivered but within one or two days you will get both the items. In the meantime double bed and dressing table and Night stand were assembled by them.
R K DUBEY, D/1-2, MTNL STAFF QRTRS, S V ROAD, GOREGAON(W), MUMBAI-62. MOB.[protected]

I have the same response from Home Town - Pune. I was purchasing the product through ICICI Credit card on EMI installment and sale representative told me that future group have finance scheme at 3% only instead of you taking at 7 % from bank.
We agree to buy the product on finance from Future group on finance and then the sale representative ( Non Finance person ) start asking too many personal question ( salary, bank account, owned car, owned house etc ) and took the conversation into a negative direction. After repeatedly asking to get in touch with the finance representative, he explain me that he has the exposure of finance and worked in this field with Future Group - Home town which wasn't the case !
I felt offened with such a poor customer attendence from Home Town and decided not to purchase any futher products from Home Town - pune .
Also, I have launch a complain to Mr. Atul Angle - Head Home town, told him to take necessary action on the same.
Finally, I purchase the selected Bed Room set from Life style which has better service and Customer Attendees then Home Town.

Rahul Parihar

BIG BAZAAR — Debit card transition

29.12.2010 i purchased some material in big bazaar rs-665 by my standard charted bank debit card. after that i checked Jan 3.2011 my Account balance, its shows 665 transition on 29.12.2010 and 665 transition on 30.12.2010. they are debited same amount twice. presently i rised complaint to my mother bank.

ya i totally agree with the complaints, i myself has experienced such type of discrimination ...i too want to action to be taken against such discrimation ...

me too suffering from this problem
yaar please join some hands to take some legal action regarding this big bazaar home delivery method

i had purchased near about Rs3500 of monthly shopping consisitng vegetables, soap and daily need material, since i m single guy so i have booked all shopping material to home delivery
but passing three days i didn't get my material and not even a response from big bazar customer representative.

since in weekdays i am not able to go the store so i think i am not getting my material this week
this big bazzar is too rubbish store to do shopping

please some one take initiative to take some legal action i am with him..


regards
shekhar gupta
noida sec-62

i m shailedra sikarwar i m doing post gradute certificate in retail management frm b.s.d g noida, i want to do summer internship programe fo u, r outlet. i m very like pantaloon &impressed it, i can do more work hard, without get salary, so pls request sir pls conseder me .

mob. [protected].

I too have faced this problem of different rates for the same product. At the same time I must say that they were prompt enough to rectify the concern when it was brought to their notice. I has to keep a careful watch while buying stuff there.

I am persuing PGDM from Greater noida & i want to summer internship in your company.

why dont u guys opt for the big bazaar challenge which says i[censored] can get the the product cheaper then u can get double the amount back.

Sir,
Myself arvind kumar and i want job in gip mall in noida. i have completed my M.B.A this year 2010.

i have purchased usha cooler {dolphin} from it's dealer in chandigarh on 21 may 2009 but it started giving problems from the very same day as it's water pump was not working properly and despite my repeated calls at it's service center no body came to mend the fault in it. i am dismayed and dissatisfied with the product i have purchased and dismayed at the frequent calls which went unheeded.

discount offer

SIR
THIS COMPLAINT IS REGARDING FURNITURE PURCHASED FROM BIG BAZAAR ALLAHABAD. I HAVE PURCHASED A DOUBLE BED([protected] IMPIANA QN BED STORA)WITH MATRESS AGAINST ADVANCE FULL PAYMENT ON DT 312009.DELIVERY WAS MADE AFTER MAKING NUMBER OF CALLS .NOW THE PARTS OF THE BED IS LYING SCATERED IN THE BED ROOM FROM 5 DAYS .THERE IN NO ONE TO ANSWER AND FIX A DATE WHEN IT WILL BE INSTALLED.I HAVE PERSONALY VISITED 3 TIMES BUT MR SATYEDRA MANAGER FURNITURE ASSURED ME ALL TIME THAT TODAY IT WILL BE COMPLETED AND MY FULL DAY WAS KILLED WAITING. THE PAYMENT IS MADE ADVANCE SO THE UPPER HAND IS YOURS BUT IN FUTURE I CAN NOT RECOMEND ANYONE TO SEE BIGBAZAAR. FALSE PROMISES ALWAYS LOOKLIKE
CHEATING AND A PAINFUL RESULT OF ADVANCE PAYMENT.

Big Bazaar group is sick bazaar

they don't know what is customer service

Bangalore is worst

Brand Factory, Wilson Garden is 3rd class.

I second with her. It has got trmendously poor customer service.

I have made several purchases from Big Bazaar before and had a good opinion about them. But off late things have started to deteriorate. It stared with the reduction in choice of items and now it is taken a giant leap forward to the few of the customer support staff.

I am writing this mail, so that my experience stays as an example for the other customer. As of now I feel cheated and terrible.

The previous time I went to Big Bazaar I noticed a shoe rack which costed Rs1750. I spoke to one of the customer service agent regarding the price and the different color. He said " There are no different colors Maam and the price is Rs.1750 and no further changes"

The next time I went to this place I found the same product with a price tag of Rs2500. This was totally ridiculous and such fluctuations would not happen in matter of few days. Then when you start questioning the staff they start the blame game. The answers which I got was hilarious " the price tag would have been interchanged by customers", " you would have seen it wrong", " the other department staff would have given the information as they do not have knowledge about the subject". The manager also got into a defensive mode. More then a matter of money, it is a matter of standing for what is right.

And after a heated up argument were the customer is made to look like a fool, the customer has to wheel his huge furniture to the car park. There is no assistance or courtesy to help the customer. Forget home delivery, from the 3rd floor to the basement ???? Is the customer asking for more?

The Big Bazaar staffs have to be informative about their product. If they are not sure, please tell them to say so.
Even if the customer changes the display card, the staff should have an idea of the cost of the model.
The manager should have tried to be sincerely apologetic instead of sounding like a recorded message with different versions of "SORRY"

For any customers going to Big Bazaar please follow this. Even if it sounds stupid.

1) If you are dealing with a customer executive ask him "Which department do you belong to"
2) Even if he belongs to same department you can recheck with his other colleagues "Please confirm if the display price has been changed by customers or it is an original rate"
3) After dealing with the Manager have a strong person along with you to wheel the furniture back to the basement.

All you get even if you raise a complaint is "Sorry Maam", which ofcourse they do not mean. There is no slight effort of meaning what they say or trying to rectify it.

SIR
THIS COMPLAINT IS REGARDING FURNITURE PURCHASED FROM BIG BAZAAR ALWAR. I HAVE PURCHASED A SOFA RAFFLES FAB D BROWN LcGd, 3+1+1 AGAINST ADVANCE FULL PAYMENT ON DT 18/4/2009 INVOICE NO T 29/35523, DT 20/4/09. BUT THERE WAS TWO THREE INK SPOT IN THIS SOFA. MR. MUKESH OF BIG BAZAR PROMISED ME TO CLEAN THESE SPOT BEFORE DELIVERY ON 21/4/09.BUT HE DELIVERED IT WITHOUT REMOVAL OF INK SPOT & WHEN ASKED DURING DELIVERY TO CLEAN IT, HE ASKED FOR SPRIT TO REMOVE THE INK FROM SOFA, WE PROVIDED, BUT AFTER USING THE SPRIT, WHITE SPOT BECAME SOURROUNDING THE INK, BUT INK WAS THERE. HE HAS PROMISSED TO REMOVE THE INK & GET BACK THE NATURAL COLOUR ON NEXT TUESDAY, BUT IT SEEMS THAT I PAID MY MONEY FOR SECOND HAND THINGS.THE PAYMENT IS MADE ADVANCE SO THE UPPER HAND IS YOURS BUT IN FUTURE I CAN NOT RECOMEND ANYONE TO SEE BIGBAZAAR.THIS IS A PAINFUL RESULT OF ADVANCE PAYMENT.

Big Bazaar - A Pantaloon Group — Lack of Response to customers and false commitment

Dear Concerned,

This is regarding the ordeal which Iam going through for the last 38 days with one of the major retail company in India, Big Bazaar (BB).

We had purchased some furnitures from BB on 23rd of April 09. Since BB had to order for the products from its Mumbai warehouse, we were promised that the product would be delivered in 7 - 14 days time from the date of purchase.

And thats it, we have been getting products in small batches and we still have not got the complete consignment. We make close to 8 calls a day, since we have made the entire payment, but we get some very cold response.

In this 38 days, I have made close to 134 calls to BB and 110 times they have told me they will call me back with the update as to when they would deliver the product and 110 times also they have not bothered to update me and also the remaining times, they just hang up, when they come to know its me.

I have been patient enough to bear this entire episode with BB.

I have come to a situation were I have decided to take the money back, but the thought of they have taken me for so granted, really makes me upset. I cannot believe how many customer are facing such issues.

Please advise.

Regards,
Vinesh

Big Bazaar / Steel Cot — Faulty Bed

Hi,

I had purchased a Steel cot from Pondy bazzar, Chennai Big Bazzar on 26th of January. I have been facing several problems:

The bed was delivered with a one month delay even after several follow-ups
The bed panels had alignment problems, and this was noticed by the fitter. He did a shoddy job and fixed only 4 out of 8 screws. When later I realized that I complained to the store manager as well as to the area manager. They promised to resolve the problem, however even after two months of complaint and more than fifty follow-ups the problem has not been resolved.
The store manager is not picking the phone anymore and the area manager says he is helpless.

SIR
THIS COMPLAINT IS REGARDING FURNITURE PURCHASED FROM BIG BAZAAR ALWAR. I HAVE PURCHASED A SOFA RAFFLES FAB D BROWN LcGd, 3+1+1 AGAINST ADVANCE FULL PAYMENT ON DT 18/4/2009 INVOICE NO T 29/35523, DT 20/4/09.
After one month they come back with another cover, which is not stiched perfectly.
After getting the back sheet cover, i started to use the sofa, but after two days I found the problem in single sets of sofa. it's back sheet is not stble & loose frequently even after tighted the screw.I asked again to big bazar person to solve the problem.but no one is ready to listen the complaint, When i asked him to go consumer forum, i got the reply do whatever you can but nither we change the sets nor repair
.it seems bg bazar person is only sitting to earn the money, but no sense to provide the service.
Be aware before purchasing anything from bog bazar, becoz they don't know to provide after sales service.

The telephone number of any of your outlet is rightly given in the Yellow pages, in information centre, or anywhere. The number you had given everywhere is totally changed. You never cared to correct the numbers in telephone directory and yellow pages and in all information centres. Such an irresponsible administration is going on. Please let me know the correct telephone number of your outlet or e-mail ID.

Thanks,

Rajagopal Pillai
Ahmedabad.

I purchased metal cot from Big bazar. they said they will deliver in 10 days.

but today is 13th day still i havent received the cot. wwhen we call the manager he is not picking phone also always telling it will come tomarow.

very bad service do not purchase anything form Big Bazar they are chearting peoples.

had a very unjustifiable experience at big bazar, palakkad branch.had bought a himalaya chyavanprash a month back.was just trying my luck when i asked them to take it back today.had my bill intact.after some whispers with the fellow workers the customer service guy comes back and tells me that it was part of an offer and there should have been one more bottle...ie they were offering two bottles at the price of one.well i had only one with me...and this was new information to me.one of the guys was very sure that this could "never"happen as the company people always keep monitoring the products.
well iam not concerned that they didnt take it back however they refuse to accept that it was a mistake on their part to dupe me when there was such an offering going on...wonder is the salesmen themselves are doing this cheating.

BIG BAZAAR — Customer Care

To whomever it may concern from Big Bazzar.....,

Purchased a study table from your furniture dept with so much of happiness as it was meant to be a birthday gift for my kid. Well, thanks for the great customer care your organization is offering me, the birthday gift is still lying on the floor with no one to fit it. Big Bazzar promised me to send the fitter the very next day itself, more than a week has passed and still they have not found a fitter. Kudos to the great service will never step into big bazzar again.

BIG BAZAAR — Not given offer price

I am purchase today some biscuits in Big Bazar but payment counter is not given benefit of offer price I am colling many time costamer care in Big Bazar Cochin but they are not taking any response. Kindly take action regarding the same.

Dear Customer,

Hi, I am Priya from Future Group. I will pass on this information to the concerned store so that they can help you with your issue. Request you to write to [protected]@futuregroup.in with ur bill and contact details, store details and reference number 1895 so that an agent can get in touch with you.

Regards,

Priya, Future Group Care

Today I purchased a Hitachi AC on the condition of being installed today itself from The Great India Place BigBazaar branch and was promised by the salesman named deepak tht it would be done, however after the delivery i was told by the delivry guy that the installation will be done on Monday. On calling XDeppak back and raising my concrn he lied bluntly saying that h had informed me about the installation being done on Monday. On asking to escalate it he gave me some wrong # and refused to connect me to his manager. On calling the customer service # Ias told they wd look into it and call me, however to my surprise as a response to my complaint another misbehaved salesman named Imran from that branch called me saying he had heared Deepak tellingme about the installation day and that I was lying. I again called the customer service # and spoke with the manager named Ankit who refused to extend any help saying he cannot get the installation done before Monday and nor can ofer any compensation. I had a pathetic experience and no just feel that I had a loss of Rs 285, 000. I would like to speak to someone who has the ability to take the ownership of the missold products by the cheap salesmen.

Arpit
Noida

this is not Big Bazar but cheat bazar, On 27 Oct in Pune chinchwad Big Bazar I had given offer if I will purchase goods for more than 9000 i will get a dinner set on paying Rs 300, and this can be availed before 18 November,

but when I visited on 14th November to get this dinner set, they refused to give the dinner set and told it is out of stock and now instead of dinner set i can get towel

When I taled to sr person of big bazar, their response was very poor

Mr. Kishore Biyani is not aware what will be impact of such type of business

Big Bazaar — Difference in tags and commodity given

I took oranges from the store and they gave mosambis

why Big Bazaar don't keep small product less than 10gms eg: Fairnlovely cream n coalgate paste ?

Kindly need the reason behind this issue.

REF: Debit card Number:[protected]
I had Purchased clother amounting to Rs. 366.00 from Big Bazar, Dhanbad Outlet situated at Saraidhella, Dhanbad on dated[protected] and paid the said amount from my debit Card Number [protected] of HDFC Bank, Dhanbad. The Related staff swap the card twice by giving reason that our swaping machine is not working properly.

But, today, I find in my bank statement that the above said amount is debited two times.
Therefore, the related authority are requested to take the necessary action for the same and credit the above said amount of Rs. 366.00 in my account number [protected], HDFC Bank, Dhanbad Branch in the name of Mamta Bulani, as early as possible. Otherwise I have to take neccessary legal steps against your company.
Mamta Bulani
114A, First Floor
Shanti Bhawan Bank More
Dhanbad - 826001.
Contact - [protected]

To,
The Manager,
Home Town
Plot no. A-2, Lower Ground Floor,
Sector 38a, NOIDA-201301

Subject- Complaint about the product (INALSA FOOD PROCESSER)

Hi,

This is Ranjan Kumar Malik, on Dated 23/06/2008 I bought a INALSA FOOD PROCESSER from your Home Town Centre. Before making the bill I asked your sales man about to check the product but he has declined, he said our products are already checked, do not worried about the product, than I billed full amount at cashier. The product I present /gifted to my friend and when he open the box and plugged in but its not worked .
This is my requesting to your kindly send a technical staff for checked the product and replaced it at below address.
So, I hope it will be done as soon as possible.


Cash Memo # T22/4610

Date 23/06/2008

TIN NO-[protected]

Mobile No-[protected]
(11am to 5pm)

Address: Mandeep Chaudhary
H.NO-26/A, Ist floor
Pilli Kothi, (Behind of Charlie OutLaw Showroom) Khan Pur,
New Delhi-110062

Thanking you

Rgds

Ranjan Kumar Malik

I strongly disagree with this complaint posted by Mr. Gaurav Shrivastava. We had got our office at Tolstoy Marg renovated earlier this year, and my contractor had infact recommended purchases from Home Town. On scouting the market, we found the prices at Home Town really competitive. Impressed by their services, we even went ahead and bought electronics from them...and this time we ordered directly to them. And as far as I remember, Abhineet Seth was the person we had dealt with. Excellent is my word to describe the professionalism they had.

To me this complaint appears to be a fault of the Tile Brand... and a bias of the complainant.

Best wishes
Michael Joseph

today only I was also planning to buy tiles from home town noida, but after these comments I will buy it from market instead.

manvendra singh

Biased complaint. Seems this person has some personal scores to settle. Am a regular at Home Town Noida. Problems do happen regularly...but never to an extent where they have not been solved for me. Have bought my LCD, Refg, Bed from there...never bought tiles though...but pleasant experience.

Take care.

I totally agree and this is not the case with just Hometown it's the same with all the future group companies ..be it Pantaloons, Bigbazaar or FutureBazaar. I also had similar experience with FutureBazaar and now Hometown. I had to wait for 1 month before FutureBazaar deleivered the product whereas they had earlier told me that it would take only two weeks. when I called up after 2 weeks to check the status they said that such an order number never existed and they would re-register my oreder on a priority basis. After a zillion phone calls and a threat to take them to the consumer court they sent me my order. And today here I am again waiting for a delivery from HomeShop. I got a call on 14th Aug telling me that i would get my order delivered on 15th and its 17th and i am yet to get the delivery. This is the limit and I have decided that I would never ever deal with these companies in future and neither recommend them to my friends/relatives.

I agree...the attitude that the customer care of Home Town, Noida has is not good at all. After buying a chimney from Home Tome I am waiting for now almost a month to get it installed. In spite of repeated calls, the only thing I get from them are hollow promises. I have decided not to buy anything from HomeTown ever again.

dear sir / madam

my name is ravendra singh. i had worked with your company last one year as a c.s.a. at home town noida.
before 10 month i left the job b'coz of the some personal problem. sir i want to know about my pf account status.
i have already given my pf application to your HR excutive two time. when i had left the company, i have recive my resigantion latter copy with signautre of HR. i have all the official latter like offer latter, salary slip, joining latter. after that i went to go in ur office about my pf status . but your new HR excutive says that we don't have your record. u are not the company employee. so i want to know if i have all the document so how could it will be possible ?

reply me as soon as

feel free to contect me

waiting for your possitive response

ravendra singh
EMP ID -29261
experience zone :- home town noida



contect me :-[protected]
call me at before 1pm clock

Home Town Noida — Discrepancy & fraud in the goods sent - Home Town Noida

I work with an IT firm in Noida.

We had purchased tiles from Home Town Noida details are given below:-

Order no – [protected]
Invoice no –[protected]
Golden harvest Nitco floor tiles

We are highly disappointed & shocked that the bill stated Rs 716 per box & the boxes that are delivered at our place are low quality with a price tag of Rs416 per box which is such a big fraud on their part. We had just by chance checked the price on the box otherwise we would have signed the receipt & delivery man would have rushed out. This act is totally unprofessional & strongly shocking no matter what the reason behind. We have retained both the receipts of the delivery man & the one meant for us. We have the boxes too hence have all the proofs for our case.

When we had gone to purchase the tiles one of their official said premium quality is not available we can give you second’s quality. For which we insisted we want only premium that’s how the bill was made & we checked with their team twice that we need only premium tiles nothing less & they had given assurance. Despite their hollow promises we encountered such a major folly it’s a blunder & we are not ready to take it lightly.

We have lost faith in Home Town’s credibility. Our work suffered miserably in the process, we kept speaking to the department manager- Sanjay & merchandising head – Abhineet Seth but they couldn’t give us satisfactory response leave apart a delightful response. They kept giving false promises. Abhineet had the shamelessness to say such things happen. Their team came to our house Sanjay along with Nitcos regional manager to apologize. When we asked them to change the tiles & compensate, they now said the required tiles are out of stock.

This is a POOR CUSTOMER SERVICE. This is a scam. Your minor problem becomes a nightmare. You are re-routed to these people, no matter how hard you try to explain, they are least interested in helping. This is definitely a detriment to staying with Home Town.

This episode has really left me with a negative feeling towards Home town, which is too bad because my initial experience with Hometown was good (even with customer support)!!! I would much rather have bragged to my friends about my first experience with Hometown as opposed to what happened afterwards.

Please STOP dealing with HOME TOWN NOIDA.

I purchased Dining table set a few months ago and it devolped a crack at the base/support frame which has not been attended by Home town inspite of ourvarious calls and follw ups and assurences from their side...we do get a call from them after a fornight or so and then no body shows up...we are dissatisfied and would always discourage all the people we can reach by word of mouth or otherwise to buy anything from Home Town Noida

Thanks alot for the publishing the shameless dealing under such a big brand umbrella... such cheating mkting professionals should be prosecuted... wots the point when a consumer spends n even such big stores can not provide the trustworthy dealing..
"Shame on Hometown staff who were involved in this dishonourable act".

The problem is one that can happen, but not at big sores such at HOME TOWN.
What should had been done after such dealing by company is not showed here.
I don't know why they behaved so unprofessional and have loosed lakhs of rupees in form of their valued customers.

These home town people are big liers and fraud. I booked a bed and they promised me delivery in 25 days, but they did it on 34th day. Even now after one week I am waiting for its assembly. They have hired customer care people to make fool of public. Everybody will tell you a different story and excuses.

These are really big S***!!

I will never make any deal from hometown nowwards.

I agree they are cheats I was cheated on a sofa . In seconds sale they sold sofa saying it is 140000/- but we are giving it for 49999. In comparison the defective one, the fresh piece in the market was worth 42000/- .There is a slip that these people got it signed from me saying that it is for writing address but in the fine print they shown me later that it was an undertaking that I was purchasing the sofa. Anyways it was not a stamp paper. I work in a software colocation and will write in forums of techmahindra, TCS, Infosys and Accenture about the same.

If anyone will still like to trade with Future group you can take there future card from me I will give it @ 10% more value against the 5% that I got. This promotion is also for greedy future group which has taken 3000/- from me without delivering the sofa they can earn more profit if they want. I do not know why Indian govt. does not impose law of torts as in other countries.

GUYS...TAKE A BREAK...I AM A REGULAR AT HOME TOWN NOIDA...AND I FEEL THEY ARE DOING A GREAT JOB. ITS JUST THAT WE DO NOT APPRECIATE THE EFFORTS THAT OTHERS PUT IN.
INFACT I CAN STRONGLY RECOMMEND EVERYONE TO BUY FROM HOME TOWN TGIP NOIDA. THEY HAVE DONE SOME ERRORS WITH MY PAST ORDERS AS WELL, BUT HAVE NEVER HESITATED FROM CORRECTING THEIR MISTAKES. THATS THE YOUTH OF TODAY.

HOME TOWN TEAM...DONT GET BOGGED DOWN...KEEP UP YOUR SPIRIT.

This is to bring to your notice that I AM ONE OF VERY DISAPPOINTED CUSTOMER and TOTALLY FRUSTED WITH THE SERVICE AT HOME TOWN NOIDA.


CASE: I purchased few furnitures from you Home Town Noida Store at Great India Place on 6th Dec 2009 (Buyers Order No: [protected]), this include (Sofa, Bed, TV Stand and a DINNING TABLE)

All goods were delivered to me but the DINNING TABLE was delivered wrong, it was not as I ordered. Hence this was taken back (Take Back Bill:[protected] on 12th Dec 2009).

The case is that I have called and visited the store may time still have not received the alternate table (OAK Colour). Every time I get a reason from the store incharge, floor managers and the sales man and now I am totally frustated from this service.

Initially they said that they have no stock. After some time they said stock arrived but was damaged. Later they said It is Jan and the SAP will be closed till 12th Jan so cannot progress any order and now it is 20th Jan 2010 and I have still no response. I get only further excuse from all.

The Below person are dealing with the case and have knowledge of this but have faild to progress any. Rakesh Sharma (salesman)- [protected], vinay - [protected], Gaurav - [protected], Ashraf - TL [protected], and Store incharge too. This is the most horrible service. I would ask all my friends NEVER to purchase any Item from Home Town Noida(The worst store ever)

its very goodproject to work on to get money

Worst in providing Service

I fully agree to the problems faced by the customer, because I have faced similar problems when I purchased furniture from home town NOIDA. Would anybody please send me the name & address of :-
1.Manager of home town noida and
2.CEO of Future Group please,
so that I am in a position to file a complaint against them in Consumer Court.
as there is no mention of either of them in their website
Thanks

+++COMPLAINT+++


This is to inform that I need to escalate for Hometown products purchased on 25 Aug 2010, description of goods is[protected], Glass Vanity vs-3033 80*52 red from the sanitary section of Kolkata branch. Invoice number is[protected], price is 8700.

Once the product was delivered, the person who came to install the product was inefficient and broke the mirror while installing it. He was ill behaved and after breaking the mirror, he just left without fixing it. After this, there was a harrowing experience to chase Hometown to get the product replaced and after many phonecalls and visiting the Hometown center, there was some respite. Finally after mentioning that this matter would be escalated to the Chief of Hometown, Mr. Sheshadri in Mumbai, it was replaced on 17 Sep, 2010. However, the truck driver, who came to deliver the product now <Truck Number - WhiteTata Magic, WB 15 A4802> was utterly deranged, most likely drunk and misbehaved, abused the mistris at my place, almost threatening etc. despite being given a bakshish of 50 rupees, name was Aftab Alam alias Raja, which could be a lie as he was hesitating to disclose the name and it could be a made up name, but Mr. Anirban Choudhury of Hometown did speak with him and mentioned that he would escalate the matter as he was aware of who the chap was since he spoke with him. Also, the driver made a mess as he wanted to take back the broken mirror and made a huge scene outside the home of respectable people which was absolutely not required as confirmed by Mr. Anirban Choudhury. Utterly rubbish and pathetic behaviour !!!

Mr. Anirban Choudhury in Hometown did try to help to some extent but there was gaps and only after mentioning that there would be an escalation made to Mr. Sheshadri, did he make a sincere attempt to get the goods delivered and now I am waiting when would there be anyone coming from Hometown to install it.


Now, the second scenario, is for the installation of the Nelson Shower Panel, 80001022, price is 9095, the same person who broke the mirror was demanding money <750 rupees> for some part that he used to fix the panel. When Hometown was contacted, they confirmed that installation is free of charge and all parts should be available with the kit but the man misbehaved and de-installed the entire panel and ran away without fixing it. I had to pay money and get my plumber to install the panel.

I have also purchased the entire modular kitchen products, along with Glen Chimney and Glen Hob purchased on 25 Aug 2010, again and till now there is no follow-up as to what is happening next and when will it be installed, rather I have to run around and make several phonecalls to follow-it up. Also, make a note that Hometown from my home is 1 and a half hours away and it is not possible to travel everyday for the follow-up. Is this way to treat customers ???? Also, while purchasing the products in Hometown Kolkata, the folks there were not at all helpful, rather much lazy, inefficient and it appeared as if they were not interested at all. Also, while paying, there was a long queue as the folks at the counter was not aware of how to manage the customers. Do they need some training on customer service and time management ?

I am absolutely disappointed with HOMETOWN for it has rubbish customer service and there is no value for the customers at all. I have purchased products in Delhi and now in Kolkata for over 6 - 10 lakhs of rupees but this has made a terrible impact on me and I will make sure that I mention this to everyone that Homwtown has very poor customer service and should not be buying products from this place at all if they want to save themselves from this horrid harassment.

IT HAS BEEN A PATHETIC EXPERIENCE, OVERALL. LOOK INTO THIS MATTER WITH PRIORITY !!!

+++COMPLAINT+++
Hometown service is pathetic, as stated by some of the earlier posts. I bought a Samsung fridge (frrrunch series) from Hometown store (Ishanya mall). While purchasing, they had promised us as they would send me a "packed piece" from their warehouse and not the display piece. Eventually they delivered me the display piece itself. When enquired, the answers given to me were unacceptable (something like the actual piece was dented and therefore the display piece was delivered). They even promised me that a technician would contact me within 48 hours for a demo of the machine. However, the technician never contacted me. Even after repeated followups, they still make false promises and keep the matter pending. This is a very frustrating experience and it hurts more when you've paid for it.

Agree with it as i have faced the same problem. Paid for one model refrigerator and another model was delivered at my residence may be of lower price. I am forced to use that as they are not agreeing to admit their fault. would never buy anything from Home Town.

Pravakar
[protected]

Home Town — Delivery

Dear Sir,

I purchase furniture 1+4 chair, table around 10 days back.
They are saying, they can make home delivery of the product if worth more than 10k. This is something annyoing for me. Even if the value is more than 7k.
Anyway I am arranging myself, but this will surely will not be ok for many customer. Hopefully in future I may avoid buying anything from Hometown.

Thanks,
Ranjit

I agree, I ahve few dealings with hometown and I find them good to talk but equally bad when it comes to deliver.
Their home building department is sham, and they out source work to worst contractaors available who are capable to run away without compleeting job. My batroom was so badly done that the flat below me senta notice for coanstant leakage.
Worst, when you want to escalate the matter, no senior official will meet you and they tend to play around with customers.
There is no timeline met for delivery, whatever you order.They are in short fraud . Their IQIP products are absolutely cheat.
Best way to use them- see the product on display, buy from somewhere else. Hurt them where it hurts them most
I am comtemplating legal action for my batroom fiasco, and ceating with dubious product against promises

I have bought showerpannei & vanity in lucknow home town. Both things r in warrwarrinty.ido lots of complations but lucknow hometow staff is vry bad.im vry much unsatisfied.Sunny Dua.ph.[protected]

Home Town — Dented refrigerator not replaced

I’ve purchase whirlpool from Home Town (Great India Place ,NOIDA) dated 17 April 2011 (invoice no[protected].On delivery the Door handle was broken. I refused to accept delivery but Home town manager Mr Kapil Vij assured replacement within 15 days. Till now the replacement n ot done. Iam running from pillar to post but nothing happened.
Pls help

Ashish Pokhriyal
[protected]

Dear Mr. Ashish,

This message is from HomeTown.

We regret the inconvenience caused to you.

The above complaint is resolved and we have confirmed the same with you.

You can also write to us on [protected]@futuregroup.in.

Sincerely,
Customer Service.

Home Town — Very poor quality Customer Service

Had an order for a 3-door wardrobe placed about 3 weeks ago. I have had to make a non exaggerated 10 phone calls to request them to have it delivered to my place. If that was not enough, I had to wait out another week to request the assembling guys to come by to assembling the piece. Even after that, they had some wrong levers in the packaging, so the entire assembling could not be completed. They let me know that they would come back again next weekend with the correct parts and fix the issue. Over the weekend i have had to make another set of non exaggerated 15 calls to 66413317 wherein they keep giving a list of a million other numbers to contact (out of which almost all of them 'do not exist'- passing the bucket?). I wonder if even going all the way there and speaking with the store manager will get things moving since from my experience so far Home Town, Hyderabad clearly has not trained their customer care staff about tending to their customers 'rightful' needs on a priority basis. Its been about 15 days I made my purchase and my wardrobe has still not been fixed fully.

Thanks but the issue has now been fixed. I may have been slightly loud over the phone but it was only the frustration talking. Anyway, order number was [protected]

Hometown is really fraud company, and the service which they are providing is worst.
What Happened, I met hometown architect to prepare the ground and first floor layout plan for my home, and I agreed to pay 50k for this. Also I said If I like your ground floor plan which u'll prepare for my me, t hen only you need to go tp prepare 1st floor plan. They said they are much qulaified and absolutely iw ill like their plan. They took me in confidence due to such commitment.
But when they gave me first Plan, truely saying that was worst plan..and any child can prepare that kind of layout. again i gave them chance to prepare layout, but they were not able to provide fit plan for home..So I aksed to to stop doing work and give the detail of ma money..from that day they stoped responding me..So I filed case inm court against them ..as i have lot of prove agaist them.

I m writing this, , To make aware to all o[censored], , for such hometown fraud

Home Town — Worst Products Delivery & Service

Hi

This is Ravi chandra from Hyd. I bought Furniture worth 4.2Lakhs at Home Town, Hyd dated Dec 2010. Would you believe even till date some of the ordered goods are not delivered and not provided the fitment.
I have paid full amount in the month of Dec 2010, instead the they misplaced some of the Goods and it took them almost 4-5 months to replace the Missing Goods.Even today the Shipment is still incomplete.

I have registered tons of complaints from very top level Hometown HYD Branch Manager to supervisor, but still the proper action was not taken and i believe even in future they are not going to provide. I am still shocked how they provide the service to customers after selling their products. This is THE MOST WORST experience i have ever faced in my life. I felt like sending back all the goods worth Rs.4.25lakhs back to the HOME TOWN store in HYD.

I request someone to advice me in taking this issue forward in order to get the Goods from HOME TOWN for the money i paid.Please suggest me the procedure to file a complaint in consumer court.

Thanks
Ravi Chandra

HOME TOWN IS A FRAUD
- make false promises,
dont keep delivery dates,
never answer their CC nos,
dont call back when committed, and
expect you to be available 24X7 to receive the goods (at THEIR convenient times) !!

- Duane
[protected]

Sir/Madam,
I visited at your premises situated at Netaji Subhash place and I was advised to contact the customer care service.

Name Kusum Kaur
A/c No. [protected]


My card may please be activated at the earliest. As Deposited my all the dues in time. And if any quiery is required please contact at my phone No. [protected] or[protected]

Does anyone have a email id or Customer Complaint cell contact of Home Town, to post your miserable experieces to ?
I'm soon to join the people here who've had sad experiences with Home Town.

I have the same feedback for guys plaaning to purchase something from HOME TOWN.

My suggestion is "GO there Watch things But NEVER BUY IT FROM THERE"

This message is from HomeTown. Kindly send your complaint on [protected]@home-solutions.co.in with your name, City, Contact details, order number & the details of the complaint so that We will be able to address the matter.

This message is from HomeTown. Kindly send your complaint on [protected]@home-solutions.co.in with your name, City, Contact details, order number & the details of the complaint so that We will be able to address the matter.

This is with reference to the Invoice#[protected], Dated ; 22/11/2009, Buyer order number - [protected]. Invoice amount - 22498.01.

Vendor name and address :
Home Solutions Retail ( India ) LTD.
HSRIL RDC-BANGALORE-OLD MADRAS ROAD
NDR PLANTATION PVT.LTD., NADIGATTA, ATTUR
VILLAGE PANCHAYAT, SURVEY NO:169/170.
BANGALURU, KARNATAKA-562114.

Subject : Goods damaged, Service very BAD.

Goods descriptions:

THe goods which got damaged is :-

[protected], WR3D Supreme PB Lc Gd, WALNUT, Amount 9999.00.

Service is Very Very bad. No one is ready to understand our problems. No customer satisfaction.

Purchasing goods from this vendor is my life mistake.

The person ( Harish Phone: [protected] ) who was fixing the goods was not experience one. while fixing the goods he not only damaged the goods and He fixed it without knowing how he should fix. Which one should be used first and which one next. Still the work is incomplete. No one is helping us.

Its the mistake of the Vendor as well as the person and his manager.

Incomplete work ( There puntch line not today do it tomorrow, If not day after tomorrow, otherwise never ),

No time management ( Coming in there own time and going without completing the work ).

My question is that whether its the same with the all customers ?

The goods was delivered to me on 12th day as agreed during the purchase. But the stationary items were missing during the delivery and the necessary items which was required for fixing the goods was missing . When the person name ( Harish Phone no: [protected] ) from the Home Solution came to our home to fix the goods he told us that there are some goods items are missing.

When he made a call to the his manager he said to him that tell the customer that it will be done after 2 days. What is this we paid the full amount to hear that the work will be done as per them or it should be done as per the customer request.

The person Harish from the home solution some how managed to fix the goods.while fixing the goods he not only damaged the goods and He fixed it without knowing how he should fix. Which one should be used first and which one next. Still the work is incomplete. Outcome was he DAMAGED THE GOODS.

Not only I my family also faced the problem. I am requesting you could you please replace the goods or else return the full amount.


Thanks and regards,

PRINCE KUMAR DASH
#30, 3rd Cross, NRI LAYOUTS, HORAMAVU, KALKERI ROAD,
Near SUNDAR ANJINAYA TAMPLE,
BANGALORE, KARNATAKA-999999

Mobile Number :[protected], [protected] and [protected].

I have visited your hometown at Noida on 22 august 2010, and booked two article vide my order number #[protected] and the delivery date given to me was 11th of September 2010.One of the article was delivered to me on 24th September that too at very odd hours early morning around 6.00 AM and was subsequently visited by a fitter who was non cooperative. All this was logged in the service delivery report but till date nobody bothered to check with us about it.
The 2nd article has still not been delivered and we still don’t have any information as to when it will be delivered, we have made several call the customer center and all that is worthwhile as they themselves don’t know about the status of the delivery. In the above circumstances I would like to cancel my pending order and would like my money to be refunded asap and advice others not fall in the trap of hometown